Physician Liaison Resume Samples

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VA
V Armstrong
Vance
Armstrong
62680 Rohan Green
Dallas
TX
+1 (555) 223 3670
62680 Rohan Green
Dallas
TX
Phone
p +1 (555) 223 3670
Experience Experience
Boston, MA
Physician Liaison
Boston, MA
Schroeder-Wolff
Boston, MA
Physician Liaison
  • Should communicate with the physicians to improve their clinical documentation and written justification of their patient orders and treatments. Develop an environment among physicians, HIM and other related staff that emphasizes clean, crisp patient charts having a direct result of more specificity and completeness of medical records
  • Interact with Physician office for missing/inadequate clinical documentation and coordinate for monthly physician education meetings in the form of large lectures, PowerPoint presentations, and one-on-one advising
  • Deliver real-time feedback and in-depth analysis of physicians' documentation performance as it relates to CDI by creating documentation report cards
  • Track and make an impact on case mix index, CC [complication/comorbidity] and MCC [major CC] capture rates, and the risk of mortality and severity of illness scores
  • Aid hospital staff in preparing documentation for audits and assist in the drafting of appeals for denials management and resubmission. Work with various departments at hospitals and clinics to address any related areas of concern
  • Ambassador for the Cleveland Clinic
  • Ensures positive relations between the enterprise, family health centers, regional hospitals, Cleveland Clinic main campus and all physician customers and their staff
Philadelphia, PA
Lead Physician Liaison
Philadelphia, PA
Johnston LLC
Philadelphia, PA
Lead Physician Liaison
  • Using PRM data, lead strategy and planning efforts to drive referral growth from new and existing referral sources
  • Optimize each liaisons panel of physicians to include loyalists, splitters and growth opportunities
  • Manage a small territory of referring physicians in the local market
  • Identify talking points that differentiate Duke services and make recommendation on the development of sales materials
  • Develop and implement specific outreach, relationship building, and sales plans to meet goals
  • Manage daily operations of physician liaison team including hiring, goal setting, assigning territories and projects, performance improvement and performance evaluation
  • Establish goals and objectives for the team to measure performance, productivity, and results to achieve overall volume targets
present
Dallas, TX
Director, / Physician Liaison Services
Dallas, TX
Auer Group
present
Dallas, TX
Director, / Physician Liaison Services
present
  • Introduces creativity to problem-solving, even applying concepts or methods from outside or a non-healthcare context
  • Iimplement and manage plans incorporating internal stakeholders and external organizations to further organizational priorities and messages among key publics
  • Evaluates team members on routine basis, and reports successes and concerns (with solutions) back to department and leadership
  • Serves as a representative for Carolinas HealthCare System and for the Corporate Communications, Marketing & Outreach team, helping coordinate and execute System-wide initiatives and providing excellent customer service in all interactions
  • Supports leadership risk management and offers solutions to approach
  • Drives development and/or exploration of new data sources in response to system and project objectives
  • Manages and mentors professionals as they develop
Education Education
Bachelor’s Degree in Business
Bachelor’s Degree in Business
Harvard University
Bachelor’s Degree in Business
Skills Skills
  • Computer literate with proficiency and working knowledge of database and reporting tools such as Microsoft Word, Excel, Access, and PowerPoint
  • Have strong problem solving skills with the ability to think critically and strategically
  • Highly motivated, results driven, organized and detail oriented
  • Possess strong time management skills and the ability to manage multiple priorities at one time
  • Ability to communicate with employees, physicians and various business contacts in a professional and courteous manner
  • Demonstrated ability to handle multiple projects and details simultaneously
  • Ability to work independently, is self-motivated and a self-starter, ability to “think on your feet” and possesses an entrepreneurial spirit
  • Excellent oral and written communication skills, and ability to think critically and strategically
  • Excellent relationship building skills and ability to work well with others using tact and diplomacy
  • Ability to employ technology effectively and proficiency ( CRM Systems, Web- Based applications, and relevant mobile technology)
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15 Physician Liaison resume templates

1

Physician Liaison Resume Examples & Samples

  • 4 or more years of pharmaceutical or medical sales experience
  • Track record of exceeding activity and sales goals
  • Problem solving and customer service skills
  • Experience building strategic planning for territory management
  • Existing relationships with cardiologists, Nephrologists, or Gastroenterologists in territory
  • Nursing or clinical background
  • Experience with CRM (customer relation management) tool
2

Clinical Informatics Physician Liaison Resume Examples & Samples

  • Minimum of 3 to 5 years of direct work experience in an acute care/ambulatory setting
  • Adept at persuading and training physicians and staff to adopt new workflows and tools, requiring strong knowledge of change management
  • Broad knowledge of hospital operations and associate technologies
  • Excellent ability to translate technical terminology for consumption by non-technical audiences
  • Good familiarity with project management, quality assurance, and information systems design
  • Experience in dictation/voice recognition systems preferred
3

Director, / Physician Liaison Services Resume Examples & Samples

  • Collaborates with teammates and leaders; develops strategic annual plans and programs that effectively integrate with overall Corporate Communications, Marketing & Outreach strategies that are measurable in design and metric in execution; provides quality oversight for multiple projects, ensuring reasonableness and appropriateness in presented detail
  • Drives development and/or exploration of new data sources in response to system and project objectives
  • Leads entire projects; identifies ways to reduce project completion time and cross-apply results or methods to other projects; filters recommendations and alternatives to present themes, ideas or conclusions for executive consideration
  • Introduces creativity to problem-solving, even applying concepts or methods from outside or a non-healthcare context
  • Communicates with department and leaders on a daily basis, helping with projects as needed
  • Supports leadership risk management and offers solutions to approach
  • Interfaces with senior staff from departments across the organization as needed and as appropriate on issues and matters related to the goals and priorities of the organization
  • Iimplement and manage plans incorporating internal stakeholders and external organizations to further organizational priorities and messages among key publics
  • Manages and mentors professionals as they develop
  • Manages the day-to-day workloads, priorities, time management and projects of team members, and assists with troubleshooting, crises and conflicts in their areas; directs others and balances project progress and professional development
  • Assists in building teams; models conflict management skills; is recognized as a strong resource throughout the System
  • Manages Departmental Budget
  • Acts as back up to leaders in various internal and external meetings and roles as needed
  • Helps enforce and manage the organization�s brand identity and adheres to brand guidelines
  • Oversees the development and research of materials for media (local, national and international) and for internal and external corporate communications channels
  • Manages reactive media/informational requests and act as resource for day-to-day queries for clinical areas and organizational priorities
  • Establishes and manages strong relationships with internal and external stakeholder audiences, including, but not limited to, government officials, community members, patients, clinical and non-clinical employees, volunteers, and others
4

Physician Liaison Resume Examples & Samples

  • Should communicate with the physicians to improve their clinical documentation and written justification of their patient orders and treatments. Develop an environment among physicians, HIM and other related staff that emphasizes clean, crisp patient charts having a direct result of more specificity and completeness of medical records
  • Interact with Physician office for missing/inadequate clinical documentation and coordinate for monthly physician education meetings in the form of large lectures, PowerPoint presentations, and one-on-one advising
  • Deliver real-time feedback and in-depth analysis of physicians' documentation performance as it relates to CDI by creating documentation report cards
  • Track and make an impact on case mix index, CC [complication/comorbidity] and MCC [major CC] capture rates, and the risk of mortality and severity of illness scores
  • Interact with coding and billing supervisors/Managers to understand any challenges and follow-up on pending physician queries ensuring their reply and conclusion. Measure physician query response rates and the length of time needed for their response and conclusion
  • Educating medical staff on ICD- 10 documentation requirements,, coding changes or other procedural shifts, the importance of complying with hospital policies and regulations, and explaining specific policy or regulation changes
  • Aid hospital staff in preparing documentation for audits and assist in the drafting of appeals for denials management and resubmission. Work with various departments at hospitals and clinics to address any related areas of concern
5

Physician Liaison Resume Examples & Samples

  • Participates in the evaluation and implementation of IHC protocols and established IT workflows to support quality patient care/outcomes
  • Identify, organize and provide education and in-services for staff and providers to support established workflow/NextGen and Practice Manager applications/processes
  • Functions as a liaison with outreach facilities to troubleshoot and streamline the process and transmission of nuclear/echo/monitor tech services contracted by IHC
  • Actively participates in designated committees that facilitate EMR integration, implementation, NextGen updates and efficiencies, including identifying opportunities for process improvement
  • Troubleshoots connectivity/server/computer related (both software and hardware), fax line and phone issues for resolution
  • Liaison for customer service rollout i.e.; IT education/troubleshooting – patient portal enrollment, implementation of Phreesia and customer service related processes
  • Establish/maintain a well-defined process to retrieve hospital based technical services billing to ensure timely submission
  • Assist with onboarding of new staff and computer access/training
  • Assists in maintaining office supplies
  • Bachelor’s degree in a related field preferred or may substitute an equivalent combination of education and experience
  • 2 years of experience in help desk/desktop support/system analysis
  • Demonstrated proficiency in communication and customer service skills
  • Valid Driver’s/Chauffeurs License required, must meet Mercy’s Motor Vehicle Safety Standards, must be at least 18 years of age and be eligible to drive per Iowa state law
6

Lead Physician Liaison Resume Examples & Samples

  • Manage daily operations of physician liaison team including hiring, goal setting, assigning territories and projects, performance improvement and performance evaluation
  • Establish goals and objectives for the team to measure performance, productivity, and results to achieve overall volume targets
  • Work in the field with physician liaisons to coach, motivate and monitor skills progression. At least twice per year, conduct ride-along meetings
  • Conduct weekly liaison sales meetings with the team and bi-weekly individual meetings with each team member
  • Work with clinical or financial strategic partnership initiatives to facilitate referrals within a network of providers
  • Using PRM data, lead strategy and planning efforts to drive referral growth from new and existing referral sources
  • Optimize each liaisons panel of physicians to include loyalists, splitters and growth opportunities
  • Develop and implement specific outreach, relationship building, and sales plans to meet goals
  • Identify referral sources (target audiences) for DUHS clinical priorities
  • Identify tactics to promote provider interaction and engagement including new provider orientation, site visits, staff meetings, social events, grand rounds, referral dinners, CMEs, and other communication methods in accordance with applicable policies and regulations
  • Identify talking points that differentiate Duke services and make recommendation on the development of sales materials
  • Co-sell with physician liaison when required
  • Manage a small territory of referring physicians in the local market
  • Four years related experience in provider/network relations, healthcare sales management or quality and process improvement
  • Previous management or supervisory experience
  • Experience or familiarity with consultative sales model
  • Experience using Salesforce, Evariant or other PRM system
  • Understanding of value-based payment models, narrow networks and population health management
7

Physician Liaison Resume Examples & Samples

  • Ambassador for the Cleveland Clinic
  • Ensures positive relations between the enterprise, family health centers, regional hospitals, Cleveland Clinic main campus and all physician customers and their staff
  • Provides customer relationship management within an assigned zone/territory
  • Meets productivity standards by conducting 20 or more site visits per week and spending three to four days in the field
  • Completes weekly site visit reports, entering all visits into CRM on a daily basis
  • Develops referrals from external referring physicians to Cleveland Clinic specialists
  • Acts as a key contact for external physicians and their office staff for service related issues or questions about Cleveland Clinic
  • Visits new physician practices within the region
  • Reports all referring physician communication preferences to the referring physician service specialists
  • Identifies service related issues/problems that Cleveland Clinic must address to better serve external physician constituency
  • Defines and documents these issues and brings them back to Cleveland Clinic for discussion and resolution
  • Collaborates with enterprise partners, including the institutes, and strategies department to promote programs and services to drive revenue and volume
  • Participates in the onboarding of new physicians in assigned zones
  • Utilizes EBI data base analysis to monitor trends in referral patterns, reacting quickly to any noticeable decrease in referrals
  • Utilizes current environmental/political issues that impact, or potentially impact, Cleveland Clinic or the delivery of health care within the defined market
  • Identifies market trends which may impact Cleveland Clinic strategic initiatives
  • Collaborates with all enterprise outreach representatives in assigned zones to coordinate outreach efforts
  • Minimum five years experience in a healthcare or hospital environment
  • Minimum 5 years physician sales, healthcare customer relationship management required
8

Physician Liaison Services Manager Resume Examples & Samples

  • Manage part of the physician liaison team in establishing market and clinical relationship development plans to support CHS priorities and goals
  • Build and maintain relationships with system and non-system physician practices, key physician and administrative leaders and other healthcare providers to support clinical relationships with CHS. This is accomplished through face-to-face meetings, facilitating physician-to-physician meetings, support and promotion of key CME (continuing medical education) events, and consistent and timely follow-ups to questions and inquiries about CHS services
  • Research and analyze data on referral patterns to CHS facilities to better focus the team’s efforts and share insights and market intelligence with clinical leaders
  • Stay abreast of major changes and opportunities that may exist in strategically-defined territories that could impact CHS
  • Serves as a representative for Carolinas HealthCare System and for the Corporate Communications, Marketing & Outreach team, helping coordinate and execute System-wide initiatives and providing excellent customer service in all interactions
  • In collaboration with the Director and other department leadership, develops strategic annual plans and programs that effectively integrate with overall Corporate Communications, Marketing & Outreach strategies that are measurable in design and metric in execution
  • Understands enterprise strategic plan and aligns projects/programs/campaigns/activities accordingly; manages multiple projects independently, drafts recommendations, customizes processes/outputs to audience
  • Organizes and writes major project deliverables with accuracy and clarity; presents complex concepts and analytical results
  • Draws conclusions and makes recommendations based on industry/trends analysis
  • Suggests adjustments to scope or focus of projects as/when necessary to maintain progress; proposes methods and drafts conclusions that challenge conventional thought
  • Encourages teamwork and conflict management skills; begins to be recognized as a strong resource throughout the System
  • Seeks out opportunities to develop self and become a coach to others
  • Exhibits timely decision making skills and effective priority setting
  • Communicates with department teammates and supervisor on a daily basis, helping with projects as needed
  • Interfaces with departments across the organization, with senior staff and with other critical functions staff as needed and as appropriate on issues and matters related to the goals and priorities of the organization
  • Evaluates team members on routine basis, and reports successes and concerns (with solutions) back to department and leadership
  • Manages the day-to-day workloads, priorities, time management and projects of team members, and assists with troubleshooting, crises and conflicts in their areas. Begins to direct, motivate and evaluate associates
  • Demonstrates a team player attitude and a positive approach to maintain collaboration across all work units within the department
  • Acts as back up to Director in various internal and external meetings and roles as needed
  • Performs other appropriate duties as assigned
9

Physician Liaison Resume Examples & Samples

  • Responsible for attaining referring physician one-to-one sales objectives for the Mayo Clinic Referring Physician Office (RPO)
  • Enhances current and ensures positive on-going/future referring physician relationships utilizing telephone, email, written correspondence and sales calls
  • Responsible for establishing long-term business relationships, developing and leading specific account strategies, managing all aspects of new referral activities, account retention and growth with the goal of generating new physician referrals
  • Partners with Practice leadership to represent and develop strategy for promoting Mayo Clinic and assigned service lines both internally and externally
  • Utilizes data sources to plot existing and potential referring physician activity and establish leads for future sales calls
  • Minimum of 50 % travel required, including some overnights. Geography varies by location with typically two to three days of regional site visits per week required
  • Liaison site visit types may include cold calling, follow-up, physician accompanied meetings, phone calls and one-to-one sales calls
  • Site visits often require hosting breakfast, lunch or dinner meetings. Follow-up is required and includes documentation of contact activity in various systems, including CRM
  • Works closely with the RPO/ERPO, Department/Division/Practice Chairs, Operations Administrators, e-Health Enrollment, and Central Appointment Office staff to present a clear and consistent message to referring physicians and Mayo Clinic Care Network (MCCN) members about Mayo Clinic: our clinical, education, and research services
  • Liaison will also represent Mayo Clinic and e-Health at several Continuing Medical Education (CME) and medical society meetings each year , which requires securing exhibit space, setup, teardown and staffing of the Mayo Clinic booth during all exhibit hours
  • The physician liaison is responsible for conducting and executing the orientation and training of the referral portal to referring providers
  • The liaison assists with eHealth services including eConsults and eTumor for Mayo Clinic Care Network members
  • The Physician Liaison provides consultative services to MCCN members for revising workflow and systems in order to implement new products and services
  • The liaison is responsible for developing and maintaining an intensive understanding of each member by establishing long standing relationships
  • Liaison is expected to market and implement new programs for referring providers and MCCN members as required by leadership
  • Liaison must feel comfortable trouble shooting and navigating through clinical and administrative issues
  • Foresight is needed to proactively address customer concerns and prioritize opportunities to improve delivery of service, as well as provide service recovery
  • Coverage of an "on-call" pager may be required
  • Accessibility and timely response to customers and Mayo staff is essential
  • Requires a Bachelor's degree in business, sales, marketing, health promotion, health care, public relations, communications, management, or related degree plus 3 to 4 years experience working in a healthcare clinic setting, or marketing, public relations, communications, sales or customer relations management position, preferably in healthcare setting
  • Must demonstrate ability to function and work in a diverse work environment while selling Mayo services (physician referrals) and providing direction to referring physicians in a concise, sensitive, informative and professional manner
  • Must have and maintain excellent knowledge base of Mayo services, reimbursement relationships and service expectations
  • Experience in health care preferred
  • Familiarity with data-mining within referral database and CRM is preferred
  • Experience with electronic medical record and scheduling systems preferred
  • Must be able to problem solve and exercise appropriate judgment when prioritizing
  • Communication style must be clear, concise, and professional
  • Excellent interpersonal communication skills required
  • Ability to effectively interact with all levels, including C-suite required
  • Comfort level with Web based technology
  • Frequent travel required
  • Valid and unrestricted driver's license required
10

Physician Liaison Account Representative Resume Examples & Samples

  • Work with client(s) to insure adequate physician network retention, expansion and recruitment
  • Responsible for provider education regarding services, policies, and procedures of its clients
  • Responsible for handling daily health plan or provider inquiries, including capitation and reimbursement issues
  • Assist in physician communication programs and strategy
  • Responsible for maintaining strong relationships with contracted health plans (HMO and PPO)
  • Communicate with payors and network providers, both orally and in writing, in association with operational and contractual related issues
  • Serve as client liaison and primary point of contact for PPMSI
  • Assist in client related projects including attending early morning and evening meetings as assigned
  • Prepare client committee meeting minutes as assigned
  • Assist in identifying issues, problems, and areas where PPMSI performance could be improved
  • Represent PPMSI in physician offices, with contracted health plans, and committees
  • Attend client meetings where necessary to facilitate communication of information
  • Develop and present educational pieces at network provider meetings
  • Assist in periodic statistical performance reporting to clients
  • Assist management with the development of strategic plans for servicing network physicians
  • Develop, recommend, and implement new policies and procedures when appropriate
  • Play a key supportive role in the client’s quality initiatives, including the P4P and HCC programs
  • Perform local travel within Santa Clara County and to the PPMSI office located in Foster City, CA
  • Bachelor’s degree in business, health care or related field, or equivalent experience in a physician office management or large organization’s physician relations capacity
  • Working knowledge of medical group/IPA or physician office operations
  • Excellent public speaking and interpersonal skills
  • Able to present oneself professionally and have the ability to address large groups of people in educational forums
  • Able to research complex contractual documents for interpretive purpose and utilize critical thinking skills
  • Efficient in Word, Excel, Power Point, and Adobe
  • Ability to work without direct supervision and able to prioritize
  • Handle multi tasks simultaneously
  • Have a reliable and suitable form of transportation to conduct the duties of this position
  • Advanced knowledge of managed care market, strategies, and physician compensation models
  • Ability to analyze complex situations and accurately identify key components
  • Knowledge of claims payment systems
  • Possess excellent problem-solving skills and is able to identify and adapt to shifting priorities
11

Senior Physician Liaison Resume Examples & Samples

  • Providing in-person support to providers while rounding in the hospital
  • Providing support at all three Northside campuses
  • Developing and delivering training content
  • Design and test content for Physician related hospital systems
  • Developing and maintaining relationships with ancillary departments
  • The days are Monday - Friday
12

Physician Liaison Resume Examples & Samples

  • Implement marketing plans including branding, advertising, special events, and cold calls to facilitate marketing of the group and to increase the group’s base of referrals
  • Cultivate new and existing customers to grow business
  • Assists with the development of brochures, newspaper advertisements and various other publications describing the services provided by the group
  • Tracks efforts to ensure revenue growth
  • Interact with existing referral customers to facilitate repeat business
  • Coordinates the marketing meeting between the referral physician and the group’s physicians
  • Follows up with all prospects
  • Creates collaborative relationships between the Group and referral physicians, nurses, referral coordinators and practice administrators
  • Generally works independently, under general supervision
  • A certain degree of creativity and latitude is required
  • Must possess a proven ability to communicate with and persuade others in a positive manner
  • Intermediate level of Microsoft Office including Excel and PowerPoint skills required
  • Ability to work effectively with staff, physicians, other Pinnacle employees, and external customers
  • Ability to independently meet with physicians and employers to market services of the division
  • Requires reliable transportation
  • Requires a minimum of an associate's degree and 1-4 years of experience in healthcare marketing or operations. A bachelor's degree in marketing, business, nursing, health care administration or related field is preferred
  • 1-2 years outside sales experience
  • A background in healthcare is preferred
  • Computer skills including word processing, spreadsheet (Excel) and PowerPoint programs
13

Physician Liaison Services Associate Resume Examples & Samples

  • Build and maintain relationships with system and non-system physician practices to support clinical relationships with CHS. This is accomplished through face-to-face meetings, facilitating physician-to-physician meetings, support and promotion of key CME (continuing medical education) events, and consistent and timely follow-ups to questions and inquiries about CHS services
  • Analyze data on referral patterns to CHS facilities and share insights and market intelligence with clinical leaders
  • Utilize CRM system for contact generation, follow-up, and tracking purposes to ensure physician and administrative contacts are identified and monitored in designated territories
  • Serves as a representative for Carolinas HealthCare System and for the Corporate Communications, Marketing & Outreach team, providing excellent customer service in all interactions
  • Draws conclusions and makes recommendations based on industry trends and analysis
  • Encourages teamwork and begins to be recognized as a strong resource throughout the System
  • Seeks out opportunities to develop self
  • Interfaces with departments across the organization, as needed and as appropriate, on issues and matters related to the goals and priorities of the organization
  • Manages personal day-to-day workload and priorities
14

Physician Liaison Resume Examples & Samples

  • Evaluates market data, competitive information and financial data to understand the market and BSWH's services
  • Focuses on service lines and clinical priorities identified in BSWH hospital strategic plans
  • Participates in initiatives to build volume and favorable provider perceptions among internal and external customers
  • Develops and maintains relationships with assigned physicians and office staff, provides education on facility services and how to access them
  • Works collaboratively with service lines leaders, managers and others to gather/share feedback and market intelligence from the field
  • Identifies, monitors and documents relationship histories, including details of contacts and meetings with providers and staff, by maintaining a relationship and contact management database
  • Works collaboratively with other system functions that interact with physician offices, including medical staff services, Baylor Scott & White Quality Alliance, affiliates, joint ventures, continuing medical education
  • Establishes and maintains ongoing communication with providers and/or office staff, including routine and follow-up visits, service recovery issues/concerns, educational opportunities, physician alignment, clinical trials, etc
  • Identifies tactics to promote provider interaction and engagement including new physician orientation, site visits, networking events, grand rounds, CMEs, Speakers Bureau and other communication methods
  • Develops meaningful relationships with internal key contacts and opinion leaders including program directors/managers, nurse managers, office staff and others. Participates in assigned service line meetings and programs
  • Coordinates physician and provider educational visits to internal and external physicians and staff
  • Works with administrative, clinical and support staff to resolve customer service issues identified
  • Works with BSWH marketing team to develop and maintain marketing materials and websites describing services
  • Maintains knowledge and adheres to Stark and IRS regulations to protect the organization and minimize risk regarding regulatory and compliance issues
15

Marketing Physician Liaison Resume Examples & Samples

  • Maintain relationships with local referring providers and practices. Increase awareness of Radiology's outpatient imaging expertise, sites and services
  • Assist in development of marketing materials and support other organizational initiatives that impact customer satisfaction
  • Respond to referring provider concerns in a timely fashion
  • Visit provider practices on a regular basis to maintain and encourage open communication, and strengthen relationships with office staff
  • Provide feedback to manager of multispecialty marketing to ensure that concerns are followed up and resolved ASAP
  • Maintain a daily log on all visits, comments or concerns and follow up's necessary. This daily log will be viewed by manager to establish additional physician office visits that are needed
  • Maintain a current data base of all office practices, contacts and locations in your market area, as directed by the manager
  • Assist in the planning of community events, luncheons, or other activities that will provide an opportunity to promote services
  • Distribute current marketing materials to referring practices
  • Assisss with conducting surveys in market area as directed by the manager
16

Physician Liaison Resume Examples & Samples

  • Bachelor’s degree in Marketing, Business or Nursing or the equivalent experience and 1 to 3 years of successful medical sales or related experience. Sales experience with physicians and their staff preferred
  • Understanding of healthcare services and/or operations
  • Ability to understand and execute marketing strategies
  • Effective oral and written communication skills and interpersonal skills in order to interact effectively with current and prospective physicians and staff and all levels of management
  • Makes personal sales calls to physicians to increase the share of inpatient and outpatient admissions
  • Generates leads through aggressive cold calling and independent research to increase good admissions and/or outpatient volume
  • Serves as a resource to directors to identify processes that hinder the physician’s ability to use Memorial Hermann as their facility of choice
  • Provides leadership an oral and written report on the targeted physicians needs, challenges, interests, competitive activities and potential
  • Coordinates with credentialing and data management regarding physician information
  • Monitors and reports on physician satisfaction through personal visitations, telemarketing and other client contacts
  • Promotes individual professional growth and development by meeting requirements for mandatory/continuing education and skills competency; supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor and resource to less experienced staff
17

Physician Liaison Resume Examples & Samples

  • Bachelor’s degree in Marketing, Business or Nursing or the equivalent experience and 3 to 5 years of successful medical sales or related experience. Sales experience with physicians and their staff required
  • Thorough knowledge of healthcare services and/or operations
  • Ability to conceptualize and develop effective marketing strategies
  • Analytical skills necessary to identify customer needs in order to develop sales plans
  • Develops and implements sales strategy based on physician needs and interest
18

Physician Liaison Resume Examples & Samples

  • Education: Bachelors Degree in Marketing, Business or healthcare related field preferred
  • Experience: Three or more years in outside physician office sales or experience working with physicians
  • Skills and Abilities: Highly motivated, self-directed, excellent planning and organizational skills. Strong interpersonal and writing skills. Skilled in Microsoft Office
19

Physician Liaison Resume Examples & Samples

  • Requires a Bachelor's degree in business, sales, marketing, health promotion, health care, public relations, communications, management, or related degree plus3 to 4 years experience working in a healthcare clinic setting, or marketing, public relations, communications, sales or customer relations management position, preferably in healthcare setting
  • Experience in health care preferred. Familiarity with data-mining within referral database and CRM is preferred
  • Valid and unrestricted driver's license
20

Physician Liaison Resume Examples & Samples

  • Bachelor’s degree in healthcare, business or related field
  • Minimum 5 years professional or administrative experience in healthcare, basic understanding of medical terminology, and prior experience working with Healthcare providers
  • Medical and/or Pharmaceutical/Device Sales Experience preferred
  • Experience working in an Academic Medical Center preferred, but not required
  • Strong interpersonal skills with the ability to understand the needs of internal and external clients and devise ways to bridge these needs to achieve goals
  • Excellent computer, written and verbal communication skills
  • Ability to understand referral data and impact to sales planning
  • Ability to work collaboratively in a team environment as needed
  • Ability to work independently, is self-motivated and a self-starter, ability to “think on your feet” and possesses an entrepreneurial spirit
  • Possess strong time management skills and the ability to manage multiple priorities at one time
  • Comfortability working in complex and matrixed working environment
  • Have strong problem solving skills with the ability to think critically and strategically
  • Represent Penn Medicine in a consistently professional manner
  • Daily travel is necessary; valid driver’s license, car availability with appropriate insurance coverage
21

Physician Liaison Resume Examples & Samples

  • Associate’s degree in Business, Marketing, or Health Science or comparable, relevant experience
  • Excellent oral and written communication skills, and ability to think critically and strategically
  • Excellent relationship building skills and ability to work well with others using tact and diplomacy
  • Ability to implements initiatives in a strategic manner with minimal supervision, multi-task and take direction in a matrixed work environment
  • Fundamental knowledge of marketing and sales
  • General knowledge of computer hardware and software
  • One to three years healthcare or sales experience (Preferred)
  • Bachelor’s degree, Master of Business Administration degree, or Master of Healthcare Administration degree (Preferred)
  • Florida Class “E” driver’s license and driving record in accordance with FH policy. Valid auto insurance
  • Registered nurse, respiratory therapist, or other allied health professional credential (highly preferred)
22

Physician Liaison Resume Examples & Samples

  • Professional sales training and skills preferred
  • Ability to travel to cover regional territory 80-90% of the time
  • Ability to relate cooperatively and constructively with all levels in the organization
  • Discipline in goal setting, prospecting, networking, territory management, and time management
  • Ability to employ technology effectively and proficiency ( CRM Systems, Web- Based applications, and relevant mobile technology)
  • Independently motivated and driven to achieve high goals and seek continuous improvement in knowledge and skills
  • Ability to problem solve to adapt standard procedures to the individual client's needs
  • Ability to use logical and scientific thinking to interpret technical data and solve a broad range of problems
  • Strong internal and external relationship management
  • Strong communication, interpersonal, collaborative and organizational skills; must be able to foster and maintain sound working relationships
  • Knowledge of third party payer eligibility and authorization requirements
  • Strong understanding of the pediatric healthcare environment, current trends and the impact on the physician community
23

Physician Liaison Resume Examples & Samples

  • Relationship Management: Serves as the face of organization with ongoing communication to providers and other referral sources to maintain and grow relationship; thereby, ensuring practitioner retention and loyalty. Manage and strengthen relationships and ensure satisfaction levels are met by interfacing on a monthly basis or more frequently as needed
  • Planning/Targeting: Accountable for development of provider-specific strategic plans that align with organizational objectives as well as ongoing monitoring of plan with adjustments made as necessary. Annual review of plan performance and targeting of providers
  • Execution: Direct calls on targeted referral sources to identify needs and promote service lines issues with timely follow-up. Work collaboratively with department directors and extended team members related to provider objectives and issue resolution
  • Growth and Retention: Responsible for identifying opportunities for referral growth, selling, and business development. Identify opportunities to improve retention of high quality providers
24

Physician Liaison Resume Examples & Samples

  • Function collaboratively with regional management and the 21st Century physicians to develop and implement marketing programs to grow daily treatment volumes and meet or surpass budgeted expectations
  • Visit referring physician offices with practice information and promotional material for 21st Century Oncology, in order to build effective referral relationships
  • Analyze referral patterns, insurance profitability and competitive landscape to create and execute an efficient canvassing strategy, using an existing database of targeted physicians
  • Adapt marketing plan to changes within the region, including adjusting competitive dynamics, shifting insurance arrangements, new technologies and changes at local treatment centers
  • Assist the regional management and physician staff with networking, media advertising, planning and organizing events, planning and/or sponsoring conferences and participating in appropriate business, charitable and other local organizations
  • Coordinate with managers and physicians to assist in establishing and maintaining referral relationships
  • Maintain data on company’s CRM daily. Review progress reports on a bi-weekly basis with manager
  • Understand competing radiation therapy centers and work with senior management and the center’s physicians to develop offensive and defensive strategies
  • Provide monthly reports on patient referrals and office visits
  • Manage expenses to meet budgetary and compliance/legal requirements
  • Maintain attendance according to scheduled days and hours and appropriate dress and appearance standards, according to company policy
  • Attend mandatory company training sessions as required by state/federal law where applicable
  • Demonstrated ability to handle multiple projects and details simultaneously
  • Skills in MS Office. Must be able to create and update spreadsheets in Excel, create and update presentations in PowerPoint and create and update forms in Adobe Acrobat
  • Bachelor’s degree from 4-year university program
  • Minimum 3 years sales experience, preferably in a service-oriented field such as radiology or lab testing
  • Spanish proficiency preferred but not required
25

Physician Liaison Resume Examples & Samples

  • Develop Service line and Physician Relationship Management Plan
  • Research, obtain, and utilize relevant data and information, market research including client feedback, in collaboration with internal clients to develop a physician relationship management plan to promote the clinical care centers in alignment with defined strategy and goals
  • Responsible for identifying and targeting appropriate physicians, physician practices, and relevant community groups/individuals
  • Develop an in-depth knowledge of the faculty, programs, and services available. Maintain full knowledge and understanding of the MD Anderson new patient referral process
  • Develop and maintain knowledge and understanding of the myMDAnderson patient and physician portals and their key functions for facilitating patient referral and secure access to patient medical record information
  • Expand and Increase Referrals in Designated Territory
  • Implement physician relationship management plan by coordinating in-person contacts and appointments with community physicians within the designated territory, as defined by physician relations and regional care center faculty and leadership
  • Facilitate appropriate interactions between faculty and community physicians
  • Develop relevant collateral materials
  • Represent MD Anderson in the utmost professional manner. Position and present the institution enterprise with the highest degree of knowledge of the client and client expectations
  • Responsible for daily planning and meetings associated with territory activities
  • Understand Healthcare and Oncology dynamics and Communicate to Internal Stakeholders
  • Develop plan to communicate feedback related to understanding issues and identifying opportunities related to the clinic care center service line development to internal and external stakeholders and collaborative groups
  • Provide business intelligence that identifies problem areas for resolution, and opportunities for service improvement through development of new clinical services and/or education
  • Understand healthcare industry dynamics and how they relate to clinic care center service line development
  • Understand physician referral decision factors, using such knowledge of the physician referral base to inform ongoing growth planning and strategy development
  • Track, Measure, and Report/Present results
  • Determine appropriate metrics with Business Development and clinical care center leadership to track and measure service line growth relative to referral development goals for the service lines promoted
  • Document activities in the Business Development / customer relationship management system (CRM) system
  • Special Projects
26

Physician Liaison Resume Examples & Samples

  • Bachelor’s Degree in marketing, public relations, or communications, plus four (4) years of related experience
  • Equivalent education, experience and/or training may be substituted for the degree requirement
  • Possess knowledge of commonly used oncology terminology
  • Highly motivated, results driven, organized and detail oriented
  • Team oriented, flexible and focused on completing projects in a timely manner
  • Effectively articulate concepts verbally and in writing
  • Work effectively with multiple constituencies
  • Analyze, process and organize information from a variety of sources
  • Good communication, presentation and keen intuitive listening skills required
  • Computer literate with proficiency and working knowledge of database and reporting tools such as Microsoft Word, Excel, Access, and PowerPoint
  • Possess own vehicle or an alternative means of transportation from one site to another
  • Experience in a medical or oncology-related environment preferred