Operations Business Analyst Resume Samples

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K Smith

Kaylin

Smith

3679 Lynch Flats

Philadelphia

+1 (555) 587 4859

3679 Lynch Flats

Philadelphia

Phone

p +1 (555) 587 4859

Experience Experience

Dallas, TX

Operations Business Analyst

Dallas, TX

Mueller, Gerhold and Abshire

Dallas, TX

Operations Business Analyst

Calculating, documenting and disseminating Key Performance Indicators (KPI’s) with most work being utilized at the executive management, CEO, COO level
Running, maintaining and distributing
Assist in monitoring system and operational controls identifying areas of risk and suggesting possible improvements
Responsible for planning, scheduling, and coordinating products through the complete production cycle
Learning on the Fly: Learns quickly when facing new problems
Participates in establishing performance measures, productivity goals and identifying opportunities for improvement
Evaluating and assuring the accuracy of the Mfg ECR E&O forms submitted daily

Detroit, MI

Risk Operations Business Analyst

Detroit, MI

Flatley-Rogahn

Detroit, MI

Risk Operations Business Analyst

Assist in managing the development, testing and implementation of effective systems and business processes
Analyze problems and assist in developing solutions
General knowledge of project management concepts or internal or external Project Management Certification
Support the relationships between Risk Operations, LOBs and support departments, which may include but is not limited to: Commercial Credit Administration, Small Business Banking, Specialized Lending, Direct Retail Lending, Legal, Compliance, Audit, Application Data Services, Community Bank, Information Technology, BB&T University, Financial Management, Corporate Banking, Retail Fulfillment, Servicing Operations, Real Estate Services, Mortgage and Risk Management
Manage the development, testing and implementation of effective systems and business processes
Function as a liaison between Risk Operations, LOBs and support departments, which may include but is not limited to: Commercial Credit Administration, Small Business Banking, Specialized Lending, Direct Retail Lending, Legal, Compliance, Audit, Application Data Services, Community Bank, Information Technology, BB&T University, Financial Management, Corporate Banking, Retail Fulfillment, Servicing Operations, Real Estate Services, Mortgage and Risk Management
Assist in developing other Business Analysts and/or additional personnel

present

Phoenix, AZ

Senior Operations Business Analyst

Phoenix, AZ

O'Conner-Mohr

present

Phoenix, AZ

Senior Operations Business Analyst

present

Typically reports to Store Operations Process Manager or Store Operations Business Manager (or Sr. Managers)
Strong working knowledge of Solution Manager functionality and configuration (Change Management, CRM UI, BPCA and TBOM components)
Support the Senior Manager to drive the improvement of operational performance and efficiency in business operations
Perform data gathering tasks, synthesis - develop solutions, project/strategy planning and data utilization
Perform data gathering tasks, synthesis - develop solutions, project/strategyplanning and data utilization
Collaborate with Organizational Change Management team to create training materials and deliver training
Provide feedback for performance evaluations

Education Education

Bachelor’s Degree in Finance

Illinois State University

Bachelor’s Degree in Finance

Skills Skills

Strong business domain knowledge (Supply Chain)
Strong attention to detail
Strong verbal and written communication skills; ability to communicate with discretion
Able to make effective business decisions regarding practicality and usability of systems
Excellent organizational skills with the ability to balance multiple demands and thrive in a collaborative environment
Ability to persuasively communicate ideas to other area managers and upper management
Able to set and adjust priorities, tasks and deadlines based on severity and urgency of departmental and firm-goals
Proficient in Outlook and Microsoft Office products
Functional knowledge of SAP (MM/PP/SAP BW etc.)
Understand the basic design of SQL and other database design

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15 Operations Business Analyst resume templates

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Operations Business Analyst Resume Examples & Samples

Completing reporting to management,
Responding to escalated e-mails, quality control, auditing, projects and making sure all operating losses are at a minimum. It is also necessary to make sure that the HE Recon team is meeting service level requirements
Assist the Supervisor in the development and implementation and enforcement of departmental policies and procedures related to bank reconciliations
Perform system and process/procedural testing as needed
Perform Quality Audits. Ensure audits are completed accurately and are maintained consistently as per established procedures
Must understand Accounting principals concerning originations, monetary movements, adjustments and cash flow
3+ years of Operations / Project Management experience
Strong interpersonal skills, with the ability to communicate with internal and external partners
Mortgage Banking experience preferred
Ability to analyze, identify, and drive solutions to process gaps and issues
Ability to promptly escalate issues to management
Ability to create operational efficiencies and controls
Strong Microsoft Excel, Word and PowerPoint skills
Ability to meet deadlines, work independently with strong organizational skills
Ability to maintain flexibility and multi-task in a fast-paced environment with frequently changing priorities
Ability to support & adapt within a changing environment
Desire to learn and add value across the organization
Flexible to change role and/or responsibilities to fit the organizational needs

Senior Operations Business Analyst Resume Examples & Samples

Offer Operations subject matter expertise to project teams
Work efficiently with a view to high-quality work product and quick time-to-market solutions
Liaise with IT management and staff to interpret / clarify requirements
Constantly seek to improve own capacity, skills and expertise
Minimum Bachelor's degree or equivalent
Minimum 8 years experience in US Capital Markets Broker/Dealer Operations
Prior and demonstrated experience in formal project management / change management
Advanced experience in the spectrum of Capital Markets products (incl. Equities, Fixed Income and Listed & OTC Derivatives)
Advanced experience in the Fixed Income product space

Operations Business Analyst Resume Examples & Samples

Participate in project teams of various sizes
Research, identify and document requirements
Formulate, propose and implement solutions
Build strong, long-term relationships within Operations and throughout the RBC organization
Minimum 4 years experience in US Capital Markets Broker/Dealer Operations
Prior knowledge and experience with Broadridge (i.e. formerly ADP) family of products (eg. BPS, Impact, GPS, AOM, Gloss & PostEdge)
Experience in the areas of funding, margin and collateral management in the context of Broker-Dealer Operations
Demonstrated success in the execution of Operations-related projects
Comfortable managing a portfolio of projects with competing priorities
Experience with Six Sigma and LEAN methodologies
Ability to lead and influence
Results / execution-focused orientation
Expertise with standard analytics / data manipulation tools (eg. Excel, Access, SQL, Monarch)
Ability to acquire and apply new / enhanced subject matter expertise

Operations Business Analyst Resume Examples & Samples

Bachelor degree or 5 years of investment, financial, or technical experience required or business analyst experience in brokerage business
1 to 3 years related exp. investment, financial, or technical experience or business analyst exp. in brokerage business
Operations Professional 99 license required. Series 7 and 66 desired

Global Securities Operations Business Analyst Resume Examples & Samples

Background in data driven analysis and solutioning
Ability to break down problems, source and analyze relevant information to support hypothesis and drive related projects/solutions
Excellent data analysis, organization and collaboration skills
Moderate to expert Excel, Access and other relational database system skills
Highly self motivated and able to work independantly

Payments Operations Business Analyst Resume Examples & Samples

To play a key role in developing and delivering the Payments Operations operational readiness for a portfolio of projects, with responsibility for ensuring that operational design activities are delivered in a timely fashion to required quality standards
To provide specialist, objective analytical insight based on work completed by Subject Matter Experts (SMEs) within the operational teams
To support UAT preparation and execution as required
To support training, implementation and migration activities as required by projects

Operations Business Analyst Resume Examples & Samples

A Bachelor’s Degree in Finance, Accounting or of Business equivalent with 3-5 years of related experience required
Intermediate analytic and problem solving abilities
Ability to effectively participate in teams to solve a business problem
High relationship building skills
Advanced in Excel, Visio, Access and Power Point

Risk Operations Business Analyst Resume Examples & Samples

Maintain knowledge of the systems and business processes within BB&T
Ensure compliance with line of business (LOBs), state and federal regulatory requirements
Participate in executing the strategic direction according to the business need
Assist in the consultation with clients and translation of needs into solutions by determining feasibility, developing design and/or alternatives, resource requirements and cost/time estimates
Participate in projects or business systems for a specific area of expertise
Support the relationships between Risk Operations, LOBs and support departments, which may include but is not limited to: Commercial Credit Administration, Small Business Banking, Specialized Lending, Direct Retail Lending, Legal, Compliance, Audit, Application Data Services, Community Bank, Information Technology, BB&T University, Financial Management, Corporate Banking, Retail Fulfillment, Servicing Operations, Real Estate Services, Mortgage and Risk Management
Assist in managing problem resolution process
Assist in managing the scope of simultaneous projects/systems to accomplish objectives
Identify and communicate project/system status to ensure project success
Two years of banking and/or management experience
Thorough knowledge of mainframe and Microsoft Office products (e.g. Word, Excel, PowerPoint, Outlook, Visio, Project and SharePoint)
Thorough knowledge of processes for a specific area of expertise
General knowledge of project management concepts or internal or external Project Management Certification
Effective facilitation and presentation skills
Ability to work and make most decisions independently
Previous system/business analyst experience

Mortgage Banking Operations Business Analyst IV Resume Examples & Samples

Partners with various lines-of-business in ensuring optimal and efficient utilization of key systems, recommending and testing enhancements to the systems and participating in cross line of business initiatives and will ensure that the business needs are met
Maintains and creates test scripts, business requirements and functional requirements for a variety of projects and initiatives
Represents the line of business and acts as a liaison between the line of business and various IT and Support groups
Works closely with the line of business to remain current on all line of business processes and procedures and provide support as appropriate
Attends meetings and conducts side by sides with line of business managers and agents to discuss opportunities and ideas for system utilization
Areas of opportunity are transformed into projects and initiatives to bring about process improvement
3+ years of Mortgage Banking, preferably in Default
Previous experience as a Supervisor or Manager within the Collections environment of Default
Working knowledge of key Default Systems
IT experience a plus with Core default and collection systems
Some previous exposure to Home Equity systems
Exceptional problem solving ability
Commitment to outstanding customer service
Previous experience preparing business requirements
Previous experience creating and executing test scripts
Previous experience utilizing MS Office products
Proven experience in reviewing data and identifying issues
Experience interacting and forming effective partnerships with multiple functions and levels of management and support
Experience in bringing best in class creative and innovative ideas
Excellent time management and organizational skills
Superior verbal, writing and editing skills
Ability to have a consultative approach and influencing skills
Strong quantitative, qualitative analytical skills
Ability to determine and set goals
Ability to assess the problem and its impacts
Ability to develop innovative solutions and approaches
Proven ability to work independently and as a member of a team, ability to plan, manage and follow through on assignments and communicate in a timely and professional manner

Mortgage Banking Operations Business Analyst Resume Examples & Samples

5 or more years mortgage banking experience
Minimum 1 year experience in Retail Lending, preferably with Loss Mitigation and Default
Ability to lead and motivate cross-functional teams and interact with all levels
Ability to work well in fast paced/multi-tasking environment
Strong presentations skills
Working knowledge of with mortgage lending systems
Proficiency with using business presentation tools such as PowerPoint and Visio
Advanced level of Excel experience required

Operations Business Analyst Advisory Resume Examples & Samples

General understanding of rules/regulations and Stifel policies that pertain to Advisory Operations
Initiative and self-direction when performing tasks. Ability to organize and prioritize effectively in order to meet deadlines
Ability to handle large and varied work assignments and juggle them appropriately
Abiility to form a strong team and lead that team to project completion
High scholl diploma required. Bachelor's degree desired
Strong skills in technical design specification concepts and the components of running a successful project on schedule desired
Series 7, 66 and/or other applicable industry licensing desired

Mortgage Banking Operations Business Analyst Resume Examples & Samples

Analyze change requests with an identified impact to Letter Administration
Collaborate with business partners to fully scope the requirements, define the strategy and drive the stakeholders to consensus
Facilitate project meetings to develop, approve and implement letter changes
Present the request requirements and any changes in project scope to management for approval
Ensure the letter correspondence is written (or modified) to support the request requirements
Obtain and retain/document all required approvals on project requirements, letter template changes, testing samples, and final production samples
Collaborate with the Implementation Analyst to ensure the approved final version of the letter correspondence (and/or logic) is coded, tested, migrated to production, and validated post-production according to request requirements
Proactively manage project timelines and various processes including writing/editing, testing and the approval cycle
Maintain consistent and accurate project tracking throughout the request life-cycle on the Letter Administration Tracker
Ensure the Letter Implementation procedures and policies are followed
Document and obtain required information for QA and audit
College degree of five plus years in business, communication, or related field
Excellent verbal and written communication skill is required
Consultative solution-oriented approach with the ability to interact, partner, influence and communicate effectively with all levels of the organization is required
Advanced skills with Microsoft Office Suite (including Word, Excel, Outlook, etc.) is required
Advanced SharePoint skill is preferred
Advanced analytical, process and problem-solving skills is required
Advanced project management skills and proven ability to track complex and overlapping projects; managing multiple priorities and urgent deadlines is preferred
Ability to lead meetings and guide the decision making process to move requests quickly through the life-cycle is required
Advanced interpersonal and relationship building skills is required
Strong attention to detail is required
Must be a team player with a high degree of flexibility, prepared to work in a deadline-driven and fast paced environment

Risk Operations Business Analyst Resume Examples & Samples

Effectively lead multiple projects or business systems independently
Function as a liaison between Risk Operations, LOBs and support departments, which may include but is not limited to: Commercial Credit Administration, Small Business Banking, Specialized Lending, Direct Retail Lending, Legal, Compliance, Audit, Application Data Services, Community Bank, Information Technology, BB&T University, Financial Management, Corporate Banking, Retail Fulfillment, Servicing Operations, Real Estate Services, Mortgage and Risk Management
Assist in developing other Business Analysts and/or additional personnel
Analyze problems to develop solutions
Manage scope of simultaneous projects/systems to accomplish objectives
Four years of banking and/or management experience
Advanced knowledge of processes for a specific area of expertise
Knowledge of project management concepts or internal or external Project Management Certification
BB&T Process Master Certification or equivalent
Perform effectively under pressure in meeting deadlines
Demonstrated proficiency in basic computer applications such as Microsoft Office software products
Six Sigma Green Belt Certification

Senior Voice Operations Business Analyst Resume Examples & Samples

7 years plus of demonstrated strong organization and planning skills
Demonstrated strong customer focus and communication skills, both written and verbal
Must be a leader and be ready to use own initiative
Ability to react quickly to a dynamic environment
Demonstrated expertise with Voice systems
7 years plus of demonstrated strong experience in working in financial services environment highly desirable
The candidate will need to demonstrate a work history with will work with the stakeholders to ensure that the investment made in technology is managed and utilized in the most efficient manner possible
The candidate will need to demonstrate a work history of progress reports and presentations to senior management, therefore will need to have excellent communication and reporting skills
The candidate will need to demonstrate a work history that highlights the ability to drive down expenses, increase productivity through automation, adapt to changing conditions and efficient handling of workload need to be demonstrated core competencies

Mb Operations Business Analyst Resume Examples & Samples

Bachelor’s degree (or equivalent experience) in Finance, Economics, Statistics, Math, Business Administration, Computer Science, or related discipline strongly preferred
One to three years of prior experience in mortgage banking preferred
3-5 years experience working management reporting and performance analysis techniques strongly preferred
Demonstrated ability to work as team player, and to develop alternative solutions to complex problems, think outside the box, and recommend the best solution
Develops partnerships with team members and peers

Mortgage Banking Operations Business Analyst Resume Examples & Samples

Review and analyze transaction history, and request appropriate corrections
Communication of identified issues to internal and external business partners
Maintain an overall understanding of the various functions within the department and the modification process
Demonstration of professional behavior and teamwork, punctuality, dependability and adherence to company policies and procedures is a requirement as well as the ability to work independently
Accepts other duties as assigned
At least 2 years Access experience required
At least 2 years Excel experience required
At least 2 Years VBA experience required
3 years in Related Mortgage background
Ability to work independently and in a team setting
Any equivalent combination of education and/or experience that would demonstrate the capability to perform the duties of the position will be considered
Very high comfort level with detail and possess strong analytical skills
Self motivation, flexibility to work within a group and/or independently
Proactive philosophy toward self-development and learning
Knowledge of reengineering and/or process improvements is desired

Operations Business Analyst Resume Examples & Samples

1-3 years of investment, financial, or technical experience required
Proficient in Outlook and Microsoft Office products
Understand basic technical elements such as the internet and client/server architectures
Critical thinking and problem solving skills required
Series 7 and 66 licensed preferred but not required, opportunity to obtain
Effective communication skills both written and verbal; ability to interact effectively with team members as well as clients and programmers
Able to set and adjust priorities, tasks and deadlines based on severity and urgency of departmental and firm-goals
Clear understanding of Stifel applications and business purposes to enable candidate to identify unusual circumstances and system issues. Ability to identify issue as critical
Strong analytical skills using logic and reasoning to identify complex problems, research and discuss recommended solutions with management, assist in implementation of resolution of projects
Proficiency in Outlook & Microsoft Office products. Understand the basic technical elements of the internet, file schema, and client/server architectures and the design of SQL and other database design
Willingness to assist Help Desk or other associated areas, in urgent situations whenever required; goes to understanding and setting of priorities. Must be flexible
Ability to comfortably and professionally interact with Sales/Branches, Trading, Accounting, Compliance, Operations, IT, Vendors, and Senior Management in whatever means necessary – calls, emails, documents, meetings, face to face discussions particularly in times of extreme stress

CIB Operations Business Analyst Resume Examples & Samples

Develop and evolve plan with Senior Project Manager to deliver external Collateral Management Infrastructure
Identify and maintain risks & issues and action plans for Collateral data requirements, ensuring these are kept up to date and accurate
Identify and manage dependencies between milestones internal and external to the team
Maintain engagement with Cross CIB BA&T team to share information and identify and track relationships between programmes
Document and maintain business case and benefits for external investment
Represent JPM on external forums, provide requirements and direct strategy, and coordinate with internal stakeholders to deliver on external requirements
Experience of working in a global, multi-national organization
Extensive knowledge of front to back processes within banking or equivalent organization
Experience in data governance, data models and qualitative data analysis
Experience in the Collateral Management or Trade Processing, Pricing would be beneficial
Excellent written and verbal communication skills, including ability to convey complex ideas simply
Energetic, self motivated and effective under pressure - must enjoy the challenge of working within a fast-paced, changing and demanding working environment both at a strategic and operational level
Ability and confidence to represent JPM on external forums
Strong risk and controls awareness

Mb Operations Business Analyst Resume Examples & Samples

Design and document reporting requirements as defined by the business
Assists in the translation of business requirements into technical solutions
May involve coordination of Financial Services responses to Internal and External Exams and Audits
High School diploma or equivalent required. Bachelors Degree preferred
Prior experience participating in end-to-end back-office implementation projects preferred
Very strong verbal and written communication skills
Excellent problem solving, critical thinking, and analytical skills
Proven track record of project delivery
Demonstrated ability to effectively Interact with all levels of management
Proven ability to work independently in a fast paced environment
Must demonstrate strong time management skills, ability to multi-task and handle multiple task
Proven ability to communicate technical information is at a business level

Mortgage Bank Operations Business Analyst Resume Examples & Samples

Review all input and files before submitting for waterfall report generation to MIS
Ensure Manual solicitation of loan removals from all LOBs and track responses to completion
Complete end of day task checklists
Complete ad hoc reporting (as required) based on business needs
Prepare and present results of key analysis that will be used for a change initiative
Present critical data through deck preparation/turning data into relevant information
Use Microsoft Office products (i.e., PowerPoint, Excel, Visio) to create pivot tables, macros, perform VLOOKUP, flows etc
Interact directly with senior management and subject matter experts in capital markets, operations, technology, data management, and controls to define and implement optimal solutions to challenging problems
Improve efficiency and quality in the loan transfer exclusions process
Define and implement new controls that will pass internal and external audit review
Provide support for ongoing, key process improvement projects and BAU activities
Analyze data, provide trending analysis for key issues and perform root cause analyses
Strategize solutions to eliminate issue root causes; measure progress and provide status updates to management
Identify and create new business reports based on business initiatives, follow up of senior leadership questions, and customer or operational issues
2+ years of Operations / Project Management experience
Must have strong Microsoft Excel, Word and PowerPoint skills
Strong interpersonal skills, with the ability to communicate effectively and professionally with internal and external partners at all levels
Ability to meet deadlines; work independently with strong organizational skills
Ability to perform well under highly pressure environment
Flexibility to change role and/or responsibilities to fit the organizational needs

Mortgage Banking Operations Business Analyst Resume Examples & Samples

Work closely with business partners, stakeholders, peers and project managers to gather, document, and review requested changes
Translate business needs into effective and high-quality change requests, evaluating regulatory/contractual requirements to ensure that requested change does not conflict with established guidelines. Obtain approval from all stakeholders prior to submission of change requests
Provide weekly updates on status of all assigned projects/letter changes
Work closely with Letters Administration to draft the letter changes. Review the changes made by letter admin and marketing
Support User Acceptance Testing (UAT) efforts to independently validate the changes and support defect-free implementation of the changes to production environment. Analyst will be required to review and contribute to the test plan to ensure the correct items are tested, monitor testing progress and review results prior to implementation
Support, coordinate, and validate implementation of changes across test and production environments, and at times facilitate meetings including documenting processes and communicating changes on the work performed by the team
Minimum 5 years of industry experience required
Keeps others informed of key business information, issues, decisions, and actions
Ability to multi-task and prioritize effectively
Exceptional knowledge of standard desktop applications: MS Office, including Excel (pivot tables, charts), PowerPoint, Access, Word, and Outlook. Proficiency in Excel embedded queries, macros and Visual Basic highly desirable

Operations Business Analyst Resume Examples & Samples

Plan, test, and implement new applications, enhancements and/or conversions
Research and execute process improvements, documentation enhancements, and system control improvements to enhance processing capabilities and minimize risk
Lead all project work, including analysis, requirements definition and testing as requested
Partner with the technical areas in the research and resolution of complex system and process problems
Serve as primary contact for department in vendor relationship management, including service, problems and billing
Review operational procedures and methods and recommend changes for improvement with an emphasis on automation and efficiency
Analyze department invoices, allocation process, contracts and overall vendor spend and management process
Serve as primary administrator for databases and applications used in the department. Responsibilities to include advanced maintenance, metric creation, and Risk Management
Assist in monitoring system and operational controls identifying areas of risk and suggesting possible improvements. Design and build risk dashboards as required
Provide support for department administration in the M&A process for divisional functions including due diligence, pre-conversion, conversion, and post-conversion ensuring that all processes, tasks and analyses are performed according to Fifth Third standards
Minimum three (3) years work experience in operations, call center, or related experience
Minimum one (1) year of project management experience
Strong verbal and written communication skills; ability to communicate with discretion
High level of analytical and technical skills required to interpret and analyze system data
Advanced PC skills, specifically with Word, and Excel spreadsheets, downloading, importing and exporting files. Experience with Access, PowerPoint, and Outlook preferred
Ability to work with minimal supervision

Asset Management Operations Business Analyst Resume Examples & Samples

Drive project status meetings, manage project deliverables, provide regular status updates
Build and maintain working relationships with stakeholders
Prepare test scripts, participate in UAT testing, and manage defects/issues
Understanding of project management methodologies and tools
Ability to multitask and work independently; sound business judgment, help resolve issues
Strong sense of ownership and accountability
Ability to compose and present information critical for driving results
Excellent written and verbal communication skills with proven ability to work with staff as well as management
Work well in a team based environment
Proficient in Excel and Access; Visio and Power Point a plus
Ops 99 or equivalent (if none, will need to address this requirement within 120 days of starting the role)
Experience with Jira, Microsoft Projects or other project management tools

Sales Operations Business Analyst Contractor Resume Examples & Samples

Analyze sales reporting data and identify any changes required to auto-booking allocations to align with the compensation and bookings process guidelines
Propose and help implement improvements to the current matching and reallocations process
Assist in vCloud Air Network data processing/management and improvements needed, specifically in automating manual workarounds
Assist in streamlining, automating and documenting sales operations processes
Work as part of a team with Business Analysts in Bangalore and cover operational activities as required

GCC Xpps Operations Business Analyst Resume Examples & Samples

Knowledge and experience of applying investment management techniques
Expertise in outsourcing contract management, bid proposals, capital investment and business case evaluation/development
Experience of funding and financial initiatives
Awareness of regulatory environment, company law and accounting standards
Knowledge of best practice solutions, services and processes
Competent in accounting standards relevant to country
Understanding of Xerox business processes
Competence in control of working capital and balance sheet
Knowledge of financial systems (SAP) and MS Excel
Competent in financial analysis and assessment
Competent in interpretation of P&L, balance sheet
Systems and IT literate
Relevant university degree and professional qualifications (e.g. CIMA or equivalent)

MB Operations Business Analyst IV Resume Examples & Samples

Act as SME in assigned area of focus on the FSFO team which could be shared fields, default or servicing fees, or loan modification fee capitalization
Responsible for change management process of certain fees or shared fields including documentation, coordination with appropriate LOBs, testing evidence and implementation validation
Performs routine validations of Fee or Shared Fields policy, business rules, owners, usage, procedures, process flows and requirements
Monitors reporting and exceptions for fees or shared fields, metrics and activities for adherence to the established policies and procedures
Facilitates research and resolution of issues with LOBs, Legal, Compliance or other associated business partners
Expected to be a coordinator and solution driver for any issues related to assigned fee or shared field activities, which means taking initiative to work with appropriate LOBs to research and develop solutions to complex problems
3 years in Mortgage Banking or related financial experience required
Preferred experience in audit, compliance, control, governance or testing and within multiple servicing and default areas
Very strong problem solving skills and critical thinking capabilities
Ability to approach tasks in a structured way
Able to ask tough questions to find issues and think creatively about potential solutions
Written and verbal communication skills, including ability to create concise and effective communication materials for senior management
Strong interpersonal leadership, collaboration and influencing skills, and ability to interact with colleagues at all levels in a peer-like manner, and achieve goals without direct control over resources
Result-orientation and a track record demonstrating a high level of personal initiative, setting and achieving challenging goals, and entrepreneurial leadership
Ability to lead or participate in a highly engaged level on large scale projects
Strong MS Excel and PowerPoint skills and some experience with general business technology. Preferred technical skills would include Passport and/or InfoOne query abilities

Local Operations Business Analyst Resume Examples & Samples

Develop and implement quantitative models and processes for acquisition programs, including tracking, reporting, and analysis
Own, design, and perform detailed analyses that will help us better understand our acquisition methods
Create automated dashboards and reports for various integrated campaigns, which include tactics such as online marketing, financial incentives, and affiliate marketing
Be a key proponent of A/B testing and optimization, leading the design, set up, and analysis of experiments
Identify techniques to continuously improve and streamline analytic processes both for internal team and global partners
Manage multiple concurrent projects and execute on tight deadlines in a fast-paced setting
Collaborate with regional and global analysts to share, develop, and leverage knowledge

Operations Business Analyst Resume Examples & Samples

Define automation solutions by writing business rule requirements and working through the process from end to end to achieve implementation to production. This includes defining and executing test cases against the rule requirements
Individually solves complex business problems and completes analysis with little oversight. Performs advanced functions to provide performance information to LOB leaders
Work with business to define reporting requirements and analysis needs to help drive performance or meet various operational needs
Provide reporting around rule validation results for quality and audit purposes
Provide production support by troubleshooting reported issues of errors with rule automation. This may involve running database queries and evaluating rule engine output
Reviews and creates presentations for senior management. Ensures information is clear, concise, and depicts the information trying to relay
Leads tasks/projects end to end to identify all potential problems and how to solve for them. Identifies and articulates issues and risks to management. Ensures timely completion
Participates in and provides oversight in the development, testing and implementation of reporting (regular production and ad-hoc) that enables data driven business decisions
Assure the integrity of data through automated extraction, manipulation, processing, analysis, and reporting
Develop partnerships with key operational site management to ensure effective analytical support for the operations organization
Manages business solutions initiatives to assess business support/tech needs, propose, and evaluate solutions, in partnership with other related business support functions
2+ years experience in supporting technology projects, preferably in quality assurance testing but experience in programming, business requirements and functional design is also acceptable
3 plus years experience in mortgage banking preferred
3-5 years experience working management reporting, performance analysis techniques and project/process management and improvement strongly preferred
Develop alternative solutions to complex problems, think outside the box, and recommend the best solution
Detail oriented with strong organizational skills; ability to manage multiple tasks simultaneously and prioritize work efforts
Able to communicate effectively to an audience including senior management
Ability to operate in a collaborative and cooperative environment, and must possess the strong interpersonal skills necessary to work effectively with colleagues at various levels of the organization
Ability to plan, organize, and guide a project from inception through multiple timeline milestones all the way to completion
Independent logical problem solver; analytical ability to synthesize data and project outcomes
Keeps others informed of key business information, issues decisions and action

Senior Operations Business Analyst Resume Examples & Samples

Provide leadership for efforts mixing end user and technical particpants to define and document complete project and system requirements, including: user, system, process and project requirements across Operations and Global Solutions Delivery
Analyze existing Operations and Global Solutions Delivery processes and identify improvement opportunities to make processes more efficient, scalable and value-added
Provide lead business analyst support for large project initiatives
Develop and execute integration testing scenarios and documentation, using testing tools such as HP Quality Center and other best practices
Provide primary business analyst support for SAP Solution Manager, collaborating with stakeholders (including BASIS, Test Management and Project Management) and users to identify, evaluate and implement system and process improvements. Participate in system maintenance activities as required
Provide ongoing support for creation and/ maintenance of Technical Bill of Materials (TBOMs) and Impact Assessment through Business Process Change Analyzer (BPCA) within Solution Manager to ensure adherence with Enterprise Testing standards and methodologies
Develop user acceptance testing plans and assist testers as required
Collaborate with Organizational Change Management team to create training materials and deliver training
Act as lead for small/medium project initiatives, including development of project plans, issues and budget tracking and other project deliverables as appropriate
Collaborate with Global Solutions Delivery program and project managers on the successful delivery of projects
Provide operational leadership for Global Solutions Delivery initiative intake and backlog processes
Develop business cases including ROI
Participate in new hire and consultant interviews
Provide feedback for performance evaluations

Operations Business Analyst Resume Examples & Samples

A minimum of a 4 year college degree or equivalent related work experience is required
0-2 years business or related experience (BA, PM, Analyst, related)
Must be able to demonstrate previous successful experience with the following skills

Marketing Operations Business Analyst Resume Examples & Samples

70%:Project Management / Platform Management
Strategically prioritizes tasks, manages a diverse workload and conflicting priorities and effectively delegates tasks. Prioritizes the implementation of process enhancements by balancing the customer's needs against their overall value to the organization
Proactively recommends improvements to streamline current processes and reduce cycle times within the platform
Provides direct support to CIA/IRO audits and findings related to promotional materials workflow
Develops project plans that integrate and align with cross departmental processes and other projects, and provides innovative solutions to overcome project hurdles
Assesses all recommended solutions, determines the most appropriate options and ensures the delivery of user-friendly options
Develops and utilizes clear metrics that define optimal levels of functionality, sustainability and compliance to verify deliverable quality. Identifies root causes of platform success/failure and provides recommendations to improve outcome
Anticipates constraints and risks that may affect timeline, formulates appropriate mitigation and proactively communicates project progress to complete projects early or on time
Develops sustainable processes and policies to ensure the capture, preservation, and maintenance of organizational knowledge and business rules within the platform
Manages platform vendor adherence to policies and procedures, project plans and priorities
Manages supplier contracts and deliverables, which result in the highest quality output for the lowest cost to Shire. Manages changes in the business to ensure that contractual obligations and service levels remain at a superior level and continue without interruption. Anticipates changes in supplier deliverables and proactively mitigates problems in advance
Monitors customer satisfaction and improves upon the current level of customer support with the fewest resources necessary. Assumes additional responsibilities without impacting current activities
Expedites the final review and approval process prior to training and deployment
Develops and executes new, innovative and optimal deployment methods. Assesses impact and gathers feedback on deployment and best practices
Anticipates future training needs and partners with upper management, division and/or corporate training
Adheres to industry guidelines and corporate, divisional and departmental Standard Operating Procedures (SOPs)
30%: Marketing platform(s) Subject Matter Expertise
Demonstrates expertise on US Shire Commercial, Medical, Legal, Regulatory process (CMLR) and associated business rules, processes and tools
CMLR platform subject matter expert and cross-functional partner for the Marketing platform(s) to provide support and solutions to address platform needs. Leverages intimate knowledge of commercial business processes goals, issues and structure to consult/partner with cross-functional team members and customers to develop efficient workflow processes within the platform
Leverages competitive industry and market knowledge to continually benchmark Shire’s platform. Foresees changes within the industry/market and recommends platform improvements to key stakeholders
Routinely assesses and manages development plan and identifies additional ideas for further growth
Recognizes emerging operational needs and serves as a change agent to increase efficiencies between interdepartmental relationships within the platform
Uses analytical and problem-solving skills and methodologies to develop best practices
Demonstrates strong verbal and written communication skills across all levels of the organization and anticipates customer and business needs and addresses questions or issues proactively
Serves as an internal consultant regarding vendor identification and selection. Develops an effective partnership with Purchasing. Is able to support highly complex and difficult vendor selection and negotiation processes
BS/BA required. Minimum of 7 years of Commercial Operations, IT and Project Management experience
Experience with promotional review process and systems within the pharmaceutical

Gift Card Operations Business Analyst Resume Examples & Samples

Facilitate Technology Integration by collecting and ensuring technology project implementation of business requirements to align with business strategy
Analyze and evaluate technology impact and potential challenges of strategic initiatives proposed by Gift Card business owners; express associated technology business requirements
Communicate customer needs to aide in developing effective, valuable solutions and communicate solutions to identified stakeholders
Participate in business process reviews and testing of internal controls
Collaborate with peers and leaders, creating open/trusting relationships, to ensure project outcomes align with priorities and direction
Develop and facilitate ongoing execution of systematic approaches to make workflow more effective, more efficient and more capable of adapting to an ever-changing environment
Provide process implementation guidance and facilitate feedback from partners to generate buy-in and continuously refine processes
Partner with Finance to develop and periodically update sales plan and budget
Forecast future spend based on strategic initiatives, adjusted goals and enterprise initiatives
Ensure regulatory compliance through research, analysis and training. Partner with internal teams to determine and implement best practices and systematic solutions
Partner with Finance and Marketing Analytics to generate detailed analysis and research of gift card performance and trends
Provide data quality assurance and facilitate fixes, as required, to ensure continued data integrity
Support the business by partnering with internal and external teams to provide operational support of the Nordstrom gift card program

Operations Business Analyst Resume Examples & Samples

Analyze data to determine potential issues for post conversion process. Make recommendations to management for options to resolve outstanding issues
Advise of process improvements, documentation enhancements, and system control improvements to enhance processing capabilities and minimize risk
Serve as administrator for databases and applications used in the department
Serve as subject matter expert for customers and facilitating customer issue resolution
Assist in monitoring system and operational controls identifying areas of risk and suggesting possible improvements
Minimum two (2) years work experience in operations, call center, or related experience. Project management experience preferred

Field Operations Business Analyst Resume Examples & Samples

Coordinate and develop Business Requirements Documents and other project specifications, work orders, and change controls
Collaborate with Legal/Compliance/Risk to ensure Firm requirements are met
Interact with operations, technology and various business partners throughout the project life cycle including the review and preparation of functional requirement specifications
Serve as business subject matter expert for the subject applications, including command of business processes and system functions
Provide support for branch inquiries and problem resolution
Develop and execute User Acceptance test plans and condition catalogs
Facilitate defect management and resolution
Perform “point of release” quality assurance on new software implementations
Create new, or update existing training materials and user guides
Prepare initial drafts of field communications and announcements
Work with appropriate service desks to transfer knowledge for post-implementation support
Assist with meeting preparation and facilitation
Help identify business needs and strategies within the subject applications
Work with business and project partners to fully assess impacts of new development
Assist in executing rollout/implementation strategies
Perform other miscellaneous project management tasks as directed by the Project Manager
Liaise with broader business, operations, and technology Project Management Offices
Daily administration for the applications supported included but not limited to report posting, class action posting and document management
Must be highly motivated with a strong work ethic and a will to succeed
Prior project management skills required
Strong written and verbal communication skills in both business and technical contexts
Strong organizational skills, attention to detail and excellent follow up skills
Be self-motivated and able to work in a strong team and high activity environment where the sharing of ideas and talents is encouraged and welcomed
Ability to work independently in a multi-tasking, deadline-driven environment
Proficient knowledge of Microsoft Excel, Word, and PowerPoint required
Knowledge of Adobe Acrobat and Visio strongly preferred
Financial Services experience preferred, but not required
BA or BS preferred, but not required
Series 7 preferred, but not required
Basic knowledge of Morgan Stanley systems and procedures (knowledge of any of the following 3D applications preferred: Branch Workflow, Branch Transfers

Sales Operations Business Analyst Resume Examples & Samples

Develop improved reporting (ideally self-service) solutions to drive business efficiencies and performance
Network with key business players to understand needs and priorities within the business and communicate effectively using business language on identified requirements
Proactively deliver the KPI reports, within pre- defined timelines, in support of running the Business, Order Book Management processes and any ad hoc request needs
During peak periods support the Sales operations team with Data uploads, reports and Business analysis needs
Build knowledge on the companies’ reporting tools and database structure to better serve the local needs and research data issues and data integrity to ensure accuracy in reporting
Work on projects as assigned: Support the FMS SAP project, be a super user for design, data cleaning/validation and testing in reporting and master data areas
Communicate proactively, professionally, efficiently and tactfully through verbal and written communication across all functions
3-4+ Years Business experience, ideally in sales/customer operations business analyst role
Bachelor’s degree in Business or Information Technology- related field
Advanced Usage level of Microsoft Excel (Macro’s, pivots etc.), SAP Business Objects preferably in SAP BW environment. (MS SQL server and Microsoft Access is an advantage)
SAP knowledge on Sales & Distribution/Master Data areas -AFS (FMS is an advantage)
Knowledge of business concepts in Supply Chain, Sales, Finance, Merchandising and/or Retail
Strong English Language Skills
A passion for Sports preferred
Team Player. Loves being part of a team, both leading and serving; demonstrated deep commitment to colleagues
Humble & Hungry. Confidence without arrogance; driven to continually “up their game” regardless of prior successes
Unparalleled Integrity. In good times and bad, lives the UA Way; takes ownership for mistakes; delivers tough messages directly; doesn’t “back-channel”
Action Oriented. “Can do” and “does do” attitude; authentically engaged with people and situations
Accountable. Commits to stretch goals and delivers; holds self to highest performance standards
“Gets” Under Armour. Passionately embraces the challenge and effort to keep UA unique; committed to go the extra mile to build/protect the brand

Operations Business Analyst Resume Examples & Samples

Develops and communicates solutions for the line of business by effectively gathering, compiling and reviewing information and data, evaluating existing systems, processes and procedures, identifying alternate courses of actions, development of tools and/or improvements.&#8217
Create management reporting and interpret results and convey in a concise, straight-forward, and professional manner to management team
Participates in and provides oversight in the development, testing, implemention of reporting (regular production and ad-hoc) that enables data driven business decisions
Participates in establishing performance measures, productivity goals and identifying opportunities for improvement
Responsible for supporting the coordination and execution of a variety of critical activities including strategic and tactical initiatives, management support, executive reporting and business planning
3 plus years MIS experience
Infoprod & Busprod experience
Table/schema experience
Ability to map data from MSP and other various system back to the screens
3 plus years Access experience
3 plus years Toad for Oracle experience
3 plus years advanced Excel skills

Operations Business Analyst Resume Examples & Samples

Ability to learn and follow procedures: Demonstrates the ability to learn and apply s series of steps, rules, or guidelines needed to perform a specific task, responsibility or role
Use organization and technical knowledge: Defined by behaviors such as demonstrating that ability to understand financial concepts and analyze financial data; understanding business principles
Effective communication with others: Defined by behaviors such as listening actively, communicating effectively and clearly, relaying important information to others when needed; communication in writing in a clear, concise manner; using appropriate methods to guide group meetings, fostering openness; sharing information all the time
Adheres to deadlines: Adherence to clear deadlines intended to ensure that work is processed within the required timelines. Ability to prioritize work
Maintains proper risk and control environment: Adheres to compliance with audit, legal, and/or regulatory requirements
Problem resolution: Analyzes problems and identifies potential solutions
Bachelor's degree (or equivalent experience) in Finance, Economics, Statistics, Math, Business Administration, Computer Science, or related discipline strongly preferred
One to three years of proper experience in mortgage banking, service operations or originations. Specific knowledge of the policies, procedures and systems pertaining to servicing, operations or originations is preferred
Experience in collaborating in an on-site and geographically diverse environment
Must demonstrate strong time management skills and ability to multi-task
Role may involve a working knowledge of database management and reporting tools (e.g., MS Access, TOAD, Info1, and LPS/MSP Passport)
Position may include the need to access loan-level and transaction-level data from multiple internal and external sources (Data Marts, Info1, Systems of Record, etc.) using various programs and languages (SAS, SQL, Business Objects, etc.)
Experience may be necessary using relational databases such as Oracle, DB2, Teradata
Role may involve preparation of monthly technical investor reports and reconciliations in accordance with Agency and Private Investor Requirements and internal standards and procedures

Clinical Operations Business Analyst Resume Examples & Samples

1-2 years Analyst experience
Strong research/analysis skills
Ability to identify system issues
Claims processing experience
Healthcare industry knowledge/experience

International Operations Business Analyst Resume Examples & Samples

Perform special projects, as assigned, in general areas of problem identification and resolution, performance and productivity improvement, as well as quality enhancements
Recommend improvements and enhancements where needed
When applicable, complete necessary data processing services requests and coordinate necessary programming with systems and programming area
Coordinate systems implementation and testing
Coordinate and participate in any training that becomes necessary as a result of conclusions reached in project-related activities or systems implementation
Maintain statistics, records and reports that help establish quality control standards
Help ensure regulatory compliance, as applicable
Provide world standard service for internal and external clients
Bachelor’s degree in a business-related field or equivalent education and related training
Two years of experience in a technical business analyst role or equivalent
Excellent organizational and interpersonal skills

Medicare Operations Business Analyst Resume Examples & Samples

Experience with MS Excel
SQL experience required
Bachelor’s degree in Business or Computer Information Systems

Trust Operations Business Analyst Resume Examples & Samples

Frontline support to research and troubleshoot issues surrounding Business Managed Applications (BMA) and TrustDesk
FIS TrustDesk statement design
Escheatment
User Security
Maintaining FIS TrustDesk check points and distribution file updates for bank 98
Some BMA development opportunities
3+ years of Trust and/or FIS system experience
Strong technical skills in Microsoft Access required. VBA programming a plus

Operations Business Analyst Resume Examples & Samples

Execute client instructions on behalf of the Relationship Manager (RM) accurately, in a timely manner and in adherence to processes and procedures
Assume ownership for low complexity transactional clients in support of the RM
Act as the initial point of contact for inbound client calls, building client relationships as appropriate
Contact clients for formal reviews (investment and lending) in a timely manner
Evaluate growth potential for low complexity transactional clients, referring them to the RM for relationship development where appropriate
Undertake "care calls" in respect of complaints, as directed by RM, in addition to overseeing the satisfactory resolution of complaints

Data Operations, Business Analyst Resume Examples & Samples

Responsible for Regional customer end-to-end master data and project management processes. This includes data governance activities utilizing a strong partnership with franchises/regions, IT, and internal business stakeholders
Responsible for driving data quality; creating reports/metrics to ascertain data quality and integrity; research, analysis and root cause identification of data errors and providing key design input for application functionality
Responsible for Master Data maintenance and providing support to business partners
Develop standard hierarchies based on transacting and reporting requirements
Refine hierarchies as changes in business unit consolidation/alignment occur, and publish to subscribing systems
Manage the receipt, validation and entry of regional master data
Troubleshoot and solve issues relative to customer set up
Educate and mentor on root cause analysis of data errors
Perform root cause analysis and offer insights to master data process improvements utilizing end-to-end process tools and methodology
Support Supply Chain Data Management (SCDM) projects with regard to customer data
Provide analytic support on department projects, status updates and dashboard progress of project
Communicate downstream impacts of change to multiple systems to franchise and region business partners
Participate in the development of test case scenarios and user acceptance testing
Ensure accurate and complete usage of [domain] data standards
Track data standards adoption and compliance across the end state platforms
Enhance and update documentation and presentation of existing [domain] data standards
This role is 50% Account Maintenance in MDM to support Medical Device sector and 50% Account Maintenance and Base Pricing in SAP Atlas to support Pharm sector
A minimum of a Bachelor’s Degree is required
A minimum of 2 years with business experience in master data, operations or cross-functional business environment is required
Master Data Management/Customer Lifecycle Management acumen is preferred
Knowledge of SAP Atlas and JOM direct policies and procedures is highly preferred
Knowledge of Informatica MDM is also preferred
Experience collecting data, creating spreadsheets, review and executive summary of data, etc.) is required
The position is located in Piscataway, NJ and may require up to 5% domestic travel
Cross-functional business knowledge sales/marketing/finance/operations) is a plusInventory Planning/Control

Finance & Operations Business Analyst Resume Examples & Samples

Works closely with Chief Operating Officer (COO) on a variety of projects that support and facilitate key aspects of business and operational planning. Project work involves
Intermediate level of proficiency with MS Word, Excel, and PowerPoint
Comfortable in a startup environment
1+ years of analysis experience
1+ years of project management experience
Process improvement experience
MS Project, Visio, and SharePoint experience
Team leadership skills
Demonstrated ability to communicate ideas clearly and concisely
Excellent time management, organizational, communication and prioritization skills and ability to balance multiple priorities

Consolidated Operations Business Analyst Resume Examples & Samples

High school diploma or GED required; Bachelor’s degree strongly preferred
Working knowledge of standard features/functions of one or more application to field, analyze and resolve customer issues/problems
Assist in creating documentation of business processes, training procedures, and standard operating procedures

Senior Sales Operations Business Analyst Resume Examples & Samples

Investigate data issues related to data error kick-outs
Identify requirements for new or changed data quality and cleansing business rules
Validate data provider file list
4 Year Degree – Information Technology, Programming, Business Analysis, or similar
5+ years of business analysis, data analysis, or sales analytics with experience in Sales Operations, Sales Planning, Sales Administration, Pharmaceutical Marketing, Sales Compensation; or similar experience in a Corporate or Line of Business Compensation function
10+ years of Sales Operations, Sales Planning, Sales Administration, Pharmaceutical Marketing, or similar experience in a Corporate or Line of Business Compensation function
Ability to communicate effectively with internal and external contacts
Ability to exercise discretion in handling sensitive, confidential matters
Excellent analytical thinker and problem solver who has the ability to understand business needs from a data perspective
Strong analysis/quantitative skills and the ability to translate business needs into testable requirements
Strong Excel skills and Power Point presentation skills
Great organizational skills and flexibility to perform under multiple deadlines
Proven judgment skills and ability to collaborate
Client focused, proactive and results oriented with ability to support clients while maintaining process boundaries

Operations Business Analyst Resume Examples & Samples

Successfully support start-up schedules for all NPI tools,
Provide spares in support of repeat-order penetration plans and tool proliferation,
Meet all spares deliverables for each PDR Phase Review,
Deliver material to support customers' transition to Alternative Parts,
Deliver spares material to meet CSBG margin and market share objectives
BA/BS Information Technology, Business Administration or Applied Mathematics (APICS CPIM/CSCP preferred)
Must have 10-years of experience in an MRP-based materials Planning or Purchasing operation
ERP familiarity; SAP experience strongly preferred
Solid problem solving and analytical skills supporting the ability to solve complex cross-functional issues with multi-dimensional, conflicting needs
Excellent written and oral communication skills; ability to create and deliver presentations at peer and/or director level
Intermediate+ level proficiency in MS Excel and Access
Experience in service/spare parts planning is a plus
Semiconductor capital equipment product knowledge and relevant experience in the semiconductor industry

Operations Business Analyst Resume Examples & Samples

Use strategic thinking to see the big picture, determine the problem and understand fundamental parts of the problem
Identify trends in consumer lifestyle and technology; conduct customer focus groups and analyze/synthesize findings. Scan business/industry trends;scan competitive landscape; analyze consumer data
Bachelor's Degree is preferred
1 year of experience business, retail, and/or consulting is preferred
Self Development

Services Operations Business Analyst Resume Examples & Samples

20%-Review sales/financial analyses (what sold/did not sell; determine which categories have potential to move upward; cost/benefit analysis; data process modeling/analysis of problems, regression analysis)
15%-Identify trends in consumer lifestyle and technology; conduct customer focus groups and analyze/synthesize findings. Scan business/industry trends; scan competitive landscape; analyze consumer data
25%-Interpret data based on specific knowledge of statistics and procedures used. Provide data to all Directors to support decision making. Provide input on forecast based on knowledge of product and technology
20%-Provide input on strategy based on knowledge of industry and technology trends. Provide customers with specialized information from a variety of resources. Facilitate workout problem-solving sessions with multiple groups of people
20%-Synthesize findings and derive conclusions from analyses and make oral/written recommendations to upper management. Execute tasks related to core operations projects and/or process improvements. Execute day to day processes related to their areas of responsibility. Communicate issues and roadblocks related to respective area

Senior Operations Business Analyst Resume Examples & Samples

Perform data gathering tasks, synthesis - develop solutions, project/strategy planning and data utilization Produce documents for teams and leadership to review and utilize
Ability to prioritize and multi-task effectively
Project management skills that include the ability to crate short and long term strategies, including elements needed to execute set expectations
Experience with process improvement and implementation, playing a leadership role
Knowledge in analyzing data trends and reporting
Strong knowledge of Microsoft Office applications (Excel, Access, and Powerpoint)
Ability to learn and become sharp in various systems
Management or experience in operations of a multi-store retail environment
Problem solving Strong Operations, Retail and/or field knowledge

Operations Business Analyst Tool Rental Resume Examples & Samples

Interpret data based on specific knowledge of statistics and procedures used. Provide data to all Directors to support decision making. Provide input on forecast based on knowledge of product and technology
1 year of process development experience
Ability to partner/communicate well with the field/stores
Strong interest in third party management and IT Product / Systems
Leverages Partnerships
Teamwork Adaptability

Operations Business Analyst Resume Examples & Samples

Bachelor’s Degree in an engineering field, business operations management, or financial analysis
1-2 years of work experience analyzing large data sets
Some exposure to Lean Six Sigma or other Process Improvement Methodology
Proficiency with SQL

Senior Operations Business Analyst Resume Examples & Samples

Degree in Engineering or Finance
Demonstrated ability to work with large data sets to define and provide visibility to key performance indicators
Experience in identifying trends and then developing solutions to drive process improvements to include establishment of milestones and project timelines
Experience conducting adhoc analyses that yield value generating, action oriented insights to key business partners

Operations Business Analyst Tool Rental Resume Examples & Samples

1 year of retail or process management experience
Ability to partner/communicate well with the field/stores/vendors
Strong big picture; strategic thinking skills

Senior Operations Business Analyst Tool Rental Resume Examples & Samples

Lead Project Teams of Analysts and other associates Perform data gathering tasks, synthesis - develop solutions, project/strategy planning and data utilization
Produce documents for teams and leadership to review and utilize
Deliver presentations to teams and executive leaders and sponsors
Master's Degree is preferred
5 years of work experience
Experience leading high performing teams
Consulting management and/or project management

Senior Operations Business Analyst Resume Examples & Samples

Leadership skills (often leading teams of people on a common goal - vendors and business partners)
Strong communication verbally as well as written (including presentation skills)
Technical and analytical skills (ability to use MS Office Suite including excel, access, powerpoint, etc.)
A Bachelor's Degree
3 years of work experience

Operations Business Analyst Resume Examples & Samples

1 year of work experience (business, retail, and/or consulting) is preferred
Operations, Retail and/or field knowledge
Desire to support and provide excellent customer service to field and internal partners
Ability to work cross-functionally and develop strong business partner relationships
Ability to source and interpret data from a variety of applications (Access and SQL)
Strong knowledge of Microsoft Office applications (Excel and PowerPoint)
Strong written and verbal communications skills and presentation skills

Senior Operations Business Analyst Resume Examples & Samples

Demonstrates a high level of proficiency with Microsoft Excel
Demonstrates a basic knowledge of computer coding principles (SQL preferred)
Experience or educational background in vendor management, supply chain, merchandising, finance, or business intelligence preferred

Operations Business Analyst Resume Examples & Samples

Identify trends in consumer lifestyle and technology; conduct customer focus groups and analyze/synthesize findings
Scan business/industry trends;scan competitive landscape; analyze consumer data
Provide data to all Directors to support decision making
Provide input on forecast based on knowledge of product and technology
Provide input on stategy based on knowledge of industry and technology trends
Provide customers with specialized information from a variety of resources
Facilitate workout problem-solving sessions with multiple groups of people
Synthesize findings and derive conclusions from analyses and make oral/written recommendations to upper management
Execute tasks related to core operations projects and/or process improvements
Execute day to day processes related to their areas of responsibility
Communicate issues and roadblocks related to their areas of responsibility
BS Degree
3 years of related work experience
Familiarity with business process management (BPM) software and/or software development using JavaScript, web services, HTML, and SQL
Experience developing new application systems for production and the training of end users
Teamwork Adaptabilities

Senior Operations Business Analyst Resume Examples & Samples

Perform data gathering tasks, synthesis - develop solutions, project/strategyplanning and data utilization
Produce documents for teams and leadership to review and utilize. Deliverpresentations to teams and executive leaders and sponsors
Build skills and knowledge including self-development, team knowledge andcustomer (internal) knowledge
A Bachelor’s Degree or Master's Degree in an engineering field or business operations management
Proficiency with Microsoft Office Suite, especially Excel
Lean Six Sigma or other Process Improvement Methodology experience

Marketing Operations Business Analyst Resume Examples & Samples

Manage technical aspects of key marketing systems, e.g. Eloqua and Salesforce.com, used to generate, distribute, disposition, and report on leads
Establish and maintain scalable processes that ensure best practices in campaign and lead management
Partner with the director of global field marketing to guide the regional lead management and qualification teams to ensure adoption of a standardized global process
Create and maintain metrics reports on marketing and sales activities, effectiveness, and business impact
Analyze marketing and sales data to develop insights and make recommendations on areas for optimization, e.g. lead routing, campaign attributes, lead qualification and nurture process, training, and enablement
Monitor and maintain data quality within the marketing database
Evaluate new technologies and add-on applications to improve and optimize team performance
Work with key product teams and sales leaders to help deliver outbound demand and prospecting campaigns
Bachelor's degree in a related field
5+ years of experience in an operations role leading major programs and projects in a complex, global corporate setting
Solid analytical skills and experience with reporting and data analysis
Proficient in marketing automation systems and integrating those systems with other technologies
Power-user knowledge of Salesforce.com with particular strengths around lead reporting
Ability to manage multiple projects at the same time in a fast-paced environment
Technically capable, excellent communicator, and a desire to improve processes
Process management training or certifications is a major plus
Experience in lead generation or inside sales is a plus

Operations Business Analyst Remote Opportunity Resume Examples & Samples

Supports development of the national standards for health plan operations to ensure consistency with standardized contract language, guidelines, key definitions, tools and processes
Reviews, creates or updates standard processes and tools to support the operational component of the contracting lifecycle and to achieve best-in class capabilities. Continually looks for ways to improve the operational processes and tools for end users and leads the design/implementation of such improvements
Develops, reviews, revises and finalizes templates, user guides, policies and procedures related to the development of various national standards for health plan operations
Develops, implements and maintains standard processes and tools to support the integrity and accuracy of health plan operations. Provides education and training as required
Produces, reviews, implements and distributes real-time reports utilizing tools developed for defined time periods and regions that support national visibility across all contracts to National leadership
3 or more years of health plan experience; knowledge of managed care contracting and Medicare reimbursement methodology preferred. Ideal candidate will demonstrate progressively responsible healthcare work experience in payer and/or provider health plan operations
Knowledge of health plan principles, key terms/definitions, and contract negotiations
Proven ability to interpret health plan terms and regulations and translate applicability to other areas of the business
Business experience in problem-solving for complex and multi-disciplinary capabilities at a market, regional and/or national level
Experience in developing processes and tools for business models and operations across an organization and implementing them successfully
Demonstrated business experience in supporting, managing, and leading projects and initiatives
Proven ability to translate concepts/ideas into written material (e.g. presentations, whitepapers, newsletters, policies, process flows, etc.) and verbally
Proficiency in Microsoft Office suite including Word, Excel, Outlook, PowerPoint, Access, SharePoint, and Visio
Comfortable with ambiguity in a fast-paced environment. Ability to work effectively under deadlines and produce accurate work
Exceptional communication skills including written and interpersonal
Extremely self-motivated with effective time management skills
Highly demonstrated ability to work effectively in a matrix-oriented organization
Proven ability to work independently as well as collaboratively to achieve specific goals and objectives and provide recommendations for improvement

Operations Business Analyst Resume Examples & Samples

Identify trends in consumer lifestyle and technology; conduct customer focus groups and analyze/synthesize findings. Scan business/industry trends; scan competitive landscape; analyze consumer data
Provide data to all Directors to support decision making. Provide input on forecast based on knowledge of product and technology
Execute tasks related to core operations projects and/or process improvements. Execute day to day processes related to their areas of responsibility. Communicate issues and roadblocks related to their areas of responsibility
Must be eighteen years of age
Must pass pre-employment tests if applicables
Bachelor's Degree in a technical field of study, such as Accounting, Business, Engineering, Finance or Mathematics
Proficient in Microsoft Office Suite including Access, Excel, Powerpoint, Project, Word and Visio
Prior experience with SQL, VBA

Senior Operations Business Analyst Resume Examples & Samples

Acting as Operations’ liaison with various cross-functional teams through product lifecycle, including post launch tracking and maintenance, to support coordination of project objectives, requirements, and milestones
Helps to create strategy on the team to support the alignment and goals across portfolios
Has insight into all products, acting as backup during turnover and representing OIT at the portfolio level
Oversees maintenance on tenured products
Manages updates to contract forms, including approval from Legal team
Gathering operational product requirements and partnering with Operations teammates to design workflows, identify gaps/bugs, design high-level workflows, draft test cases, etc
Evaluates and revamps team processes when needed to align with processes of our Product partners
Responsible for gathering Operations feedback and bringing back to appropriate cross-functional business partners both pre- and post-launch, qualifying the data and escalating as appropriate to influence resolution
Compile SME feedback for each product/initiative and provide to manager and team
Send out survey to Ops stakeholders after product launches and compile results
Work closely with Operations teams to ensure teams receive information to prepare them to support our internal & external customers and also to resolve issues at an Operational level
Collaborate with Operations and Product teammates to create business cases for key new Operations initiatives and evaluate potential risks to identify both positive and negative impacts
Facilitate connections between various departments to access data points that drive KPI’s for a given product, based on deep understanding of product and business needs
Acts as peer coach to all new hires on the team
Experience interacting with cross-functional partners at a variety of levels from individual contributor to VP level
Proficiency in MS Office; Confluence, JIRA, Salesforce a plus
Strong customer service and interpersonal skills
Ability to thrive in a collaborative environment, but can also work independently
Strong attention to detail with a thorough and creative approach to problem solving
3-5 years in a lead role including specific project management experience
Critical thinking, dealing with ambiguity

Operations Business Analyst Resume Examples & Samples

Ability to work with functional groups and all level of employees to effectively and professionally achieve results
Four-year college degree in business, planning, engineering, or business consulting or equivalent work experience required
Work experience with wireless infrastructure equipment vendors, in-building distributed antenna system ("DAS") deployments, outside plant/fiber engineering/deployment or in the wireless tower industry preferred, but not required

Operations Business Analyst Resume Examples & Samples

Demonstrable statistical and mathematical experience, including the ability to carry out statistical analysis
Extensive (two or more years) analytical experience, including the design and delivery of dashboards and ad hoc project / strategic analytical support
Matrix management of project teams and stakeholders
Clear ability to understand the business landscape, with five or more years’ experience in business operations, finance or similar function
Inquisitive and questioning, with a keen desire to find other & better ways of analyzing business problems
Collaborative, commercial, influencing, ability to work within a matrix
Degree level education in business
Specific tool experience, with MS Excel, Tableau or other appropriate analytical tools
Knowledge of business statistics & business accounting
Business knowledge of organization operations and how key performance indicators support

Senior Operations Business Analyst Resume Examples & Samples

Industrial Engineering Degree or other related Engineering Degree
Experience with Six Sigma or other Process Improvement Methodology
Proficient in: Microsoft Office Suite including Access, Excel, Powerpoint, Project,
Word and Visio
Advanced Skills in: Mini-tab, Access, SQLVisual Basic, Visio, Project, Specialized
Software dependent upon position
Project Management Skills
Advanced Data Modeling Skills
Finance/CBA/Capital Budget Experience

Senior Operations Business Analyst Forecasting & Data Analytics Resume Examples & Samples

Industrial Engineering, Business Administration, Math or Finance Degree
Proficient in: Microsoft Office Suite including Excel, Powerpoint, Project, Word and Visio
Advanced Skills in: SQL &Visual Basic
5 years of work experience is preferred
Strong Operations, Retail and/or field knowledge

Senior Operations Business Analyst Resume Examples & Samples

Must pass pre-employment tests if applicable
Well developed and demonstrated skills in analyzing large data sets and applying critical thinking
Prior experience in energy management related field is helpful but not required
Experience in data mining, modeling and estimation
Experience converting insights gained from data into business recommendations
Prior analytical experience in the retail sector helpful but not required
Prior experience in working with vendors is helpful but not required

Operations Business Analyst Resume Examples & Samples

Knowledge of Inventory Management and Store Logistics processes
Leadership skills and the ability to drive the completion of deliverables on time and with appropriate rigor & urgency
Effective interpersonal influence, collaboration and listening skills
Exceptional communication skills and experience working across many levels of an organization
Ability to support multiple concurrent projects and meet delivery timelines
Self-motivated professional who can work independently or closely with project and program managers

Banking Operations Business Analyst Resume Examples & Samples

Fulfilling ad-hoc requests for current and historic statistics
Reviewing and approving the various Key Performance Indicator/Key Risk Indicator reports, and PowerPoint presentations produced by the team prior to dispatch and presentation at regular business/management meetings
Assisting in the monitoring, evaluation and maintenance of the 10 departmental workbooks
Updating and delivering the annual business continuity training
Analysing and interpreting monthly financial reporting
Conducting budget and headcount tracking
Conducting financial planning and cost control for the Jersey Operations area
Ensuring proper cost allocation from Service Providers
Resolving all potential and actual audit and self identified risk issues
Monitoring Banking Operations compliance with all risk and control rules
Playing a part in the smooth running of the Deutsche Bank Share Vesting, Deutsche Bank Dividend and ad-hoc rights issues
Identifying potential operational risks, determine and suggest suitable mitigation controls
Leading and motivating others through drive and vision
Fostering a client satisfaction culture
Maintaining effective dialogue and communication with Business Partners
Promoting and exhibiting Deutsche Bank’s core values in all of your daily routines
Adopting and encouraging a high quality culture to minimise error, ensuring quality service levels and high standards are delivered at all times
Accepting additional responsibilities and tasks as required, to ensure Asset Wealth Management Operations Jersey remain the leading provider of banking and securities services
Taking ownership and accountability for your actions and delivery on agreed targets
Advanced Microsoft Excel and PowerPoint experience, with knowledge of Visual Basic for Applications
Strong prioritisation skills
An adaptable problem solver, with a can do attitude who is open minded to receiving input from colleagues
A good knowledge of banking and securities as well as the related products and services
General technology knowledge
Able to display a ‘client first attitude&#8217
Comfortable dealing with senior stakeholders
Highly motivated
Able to demonstrate strong interpersonal skills
Professional, with a positive attitude
Able to work independently under pressure
Able to demonstrate excellent attention to detail and accuracy

Blockchain Operations Business Analyst Resume Examples & Samples

Manage Blockchain Team operations, including pipeline and project reporting
Assist with project budget tracking and keep Blockchain leadership informed of progress and adherence to targets
Assist with global staffing coordination
Compile and update weekly/monthly dashboard reports for Global Blockchain Team
Analyze workflow of the team(s) and offer suggestions for process improvement
Serve as subject matter expert & project manager for relevant reporting tools. This includes managing reporting at the request of various industry verticals and service lines (monthly reports, ad-hoc requests, etc.),and is expected to provide full
Analysis of relevant trends for leadership
Identify opportunities for improvement, and implement procedural enhancements to processes and tools in partnership with internal stakeholders and external vendors
Provide project/program management on less-complex projects and assist with larger projects
May be asked to review the work of department members and is responsible for consistent and accurate delivery
May be asked to review workflow demands and recommend staffing alignment
Have or develop in-depth knowledge of the firm’s business, organizational structure and service line operations, and how they relate to Global Innovation and the Blockchain team
Understand and leverage the dependencies that exist among multiple service lines and departments
Use knowledge and skills to analyze trends, challenge existing processes and make recommendations to improve processes and/or operational efficiencies related to Blockchain operations
Use proven judgment in applying policies and procedures
Demonstrate professionalism, proven problem solving and analytical skills
Follow through on commitments and accept ownership of results
Perform duties and responsibilities with minimal supervision from the Global Community Manager and in accordance with department(s) policies, procedures and service level agreements
Exercise a high degree of independence and autonomy
Develop and implement training in relation to reporting tools for all department personnel – new and ongoing
Effectively communicate with project managers and leadership within Innovation community
Develop and maintain effective working relationships with key operational contacts within the Blockchain/Innovation community; support an environment that promotes effective teamwork and collaboration
Ability to understand the expectations of stakeholders and to deliver service that exceeds clients’ needs within department(s) guidelines
Ability to identify and resolve issues that impact the delivery of quality service
Basic project management skills (e.g., managing multiple client requests and deadlines)
Excellent presentation, verbal and written communication skills
Ability to meet new challenges and changes with an open mind; demonstrates commitment to the job
Interacts effectively with others within the Global Innovation Team, other EY personnel and external parties
Demonstrates advanced proficiency with firm-standard technology including Windows, Excel, Word, Outlook, Intranet, and other related applications. Knowledge of and experience in multiple work streams, related Talent processes and procedures

Operations Business Analyst Resume Examples & Samples

Analyzes actual and predictable interacting operational activities of business to obtain a quantitative, rational basis for decision making through the application of logic and scientific or economic disciplines and techniques
Devises modeling and measuring techniques; utilizes mathematics, statistical methods, engineering methods, operational mathematics techniques (linear programming, game theory, probability theory, symbolic language, etc.), and other principles and laws of scientific and economic disciplines
Prepares, develops and coordinates the Integrated Master Schedule (IMS) to meet all program objectives
Ensures program schedules are horizontally and vertically integrated
Provides weekly status and reporting
Implements scheduling best practices as prescribed by industry to include, but not limited to
Ability to perform detailed schedule, resource, work, and cost analysis and make recommendations to solve problems
Ability to create presentation content and present to various levels of leadership
Ability to effectively work with multiple functional teams, supplier teams, and the Program/Project Manager
Bachelor’s STEM degree with 5 years of work experience; or a Master’s degree with 3 years of work experience
Proficient in MS Project and/or MS Project Server 2010/2013
Experience in IMS development, baseline, and management
Knowledge of EVMS principles
Proficient in MS Office Suite (Excel, PowerPoint, Word, Access)
Certifications: PM, PMP or SP
Master’s in STEM
Knowledge of Aerospace Industry and Defense Acquisition programs
Experience working proposals

Risk Operations Business Analyst Resume Examples & Samples

System maintenance experience
Business Technical writing abilities
Recovery Management System Experience

Operations Business Analyst Resume Examples & Samples

Interact with IT and the document vendor(s) to articulate, promote and manage operational needs and projects
Work directly with Operations users to troubleshoot day-to-day system questions or issues and submit system enhancements accordingly
Assist with the prioritization of system enhancement requests with business and IT leadership
Communicate and coordinate system releases to Operations, including oversight of UAT and production testing of all Operations related system enhancements and perform system testing as needed
Act as project manager as needed on key Operations projects
Interact with Operations managers to develop and implement process refinements
Perform testing of critical Loan Documents in accordance with the Document Testing Plan, and manage, track and report the defects related to the results of the test
Identify, document and communicate process improvements via internal and external alerts, including ensuring applicable Policies, Procedures and Process Guides are updated
Respond to Quality Control findings and assess, communicate and implement process and system enhancements to mitigate findings
Other duties as assigned by management
Thorough knowledge of mortgage operations, procedures and regulatory compliance
Ability to manage multiple processes and projects
Proficient with Microsoft Outlook, Excel and Word
Proficient in using Internet Explorer and the ability to navigate web-based applications with minimal direction
Ability to develop and implement efficient processes and practices throughout Operations
Excellent written and verbal communication skills; superior analytical and problem solving skills
Demonstrated ability to cross communicate at all levels of an organization
Detail oriented with superior follow up skills
Ability to work with all levels of staff and management
Proven self-starter with the ability to work well both independently and as part of a team

Sales Operations / Business Analyst Resume Examples & Samples

Provide sales operations support to GVP and A/RVPs, including but not limited to managing weekly sales forecast calls, business approvals, issue resolution, and ad-hoc research/reporting
Work with GVPs to define, communicate and implement business strategy including go-to-market, sales territories, market segmentation, coverage and optimum resourcing levels
Drive Quarterly Business Reviews across functional teams to assess business effectiveness, including financial results, trends, sales rep. performance, and key program results, and recommend new initiatives, sales strategies and actions to improve business
Build relationships across Areas/Regions and LOB Sales Ops, acting as proxy and advocate for GVPs/AVPs
Develop, analyze and report sales-related metrics associated with pipeline, bookings, revenue forecasting and reporting, sales productivity, quota attainment and headcount/hiring. Manage, monitor, and review the metrics against key performance indicators including trends required to run and grow Enterprise business
Continuously drive operational improvements based on lessons learned and best practices. Work with NA DPO to ensure operational infrastructure, i.e., Sales Cloud CRM, Deal Mgmt. and other tools and processes, is in place to support business
Act as liaison between sales team and NATD and NA DPO/Global Sales Operations teams to support business functions such as territory management, quote to order processing, and sales compensation

Operations Business Analyst Resume Examples & Samples

Managing the OAPs (Owner Action Plans) and SEPs (Spares Execution Plans) for Spares Product Change Analysts
Maintain the weekly Spares ECR metrics
Managing the daily LMK/Osan Sellback part request process
Spares Material Determination process and maintain the table weekly
Evaluating and assuring the accuracy of the Mfg ECR E&O forms submitted daily
Running, maintaining and distributing

Operations / Business Analyst Resume Examples & Samples

Update the data/metrics in the realignment “War Room” on a regular basis
Monitor the Lumira realignment Dashboard to ensure accuracy
Coordinate the monthly capacity planning report or other supply management tool
Analyze and evaluate operational metrics
Document and present results to the manufacturing strategy lead
Develop business cases for proposed or potential new opportunities
Maintain systems and system integrity
Develop financial analysis and models for senior management presentations
Assist in the development of the annual strategic plan
Bachelor’s degree in Finance, Business Administration, Business Analytics and Information Systems
Minimum of 3.0 GPA
Demonstrated proficiency in data/financial analysis
1-3 years of relevant experience

Credit Operations Business Analyst Resume Examples & Samples

Assist in managing the development, testing and implementation of effective systems and business processes
Ensure compliance with lines of business (LOBs), state and federal regulatory requirements
Evaluate and provide input into the strategic direction according to the business need
Consult with clients and translate needs into solutions by determining feasibility, developing design and/or alternatives, resource requirements and cost/time estimates
Assist in leading multiple projects or business systems independently
Analyze problems and assist in developing solutions
Three years of banking and/or management experience
Thorough knowledge of mainframe and Microsoft Office products (e.g. Word, Excel, PowerPoint, Outlook, Visio, Project)
Strong cognitive reasoning and organizational skills
Ability to interact and communicate with specific levels within organization
BB&T Process Master Certification

Operations Business Analyst Resume Examples & Samples

BA/BS or equivalent experience
Experience in the call center industry
Experience with client facing, senior and executive level management communications and formal presentation delivery
Ability to lead and partner successfully with teams, management and client
Proven competence and experience in managing complex projects with multiple stakeholder, across multiple regions and multiple cultural environment
Experience and credibility in working as a consultant to business leaders; Ability to influence decision-makers
Strong analytical, verbal and written communications skills

Operations Business Analyst Resume Examples & Samples

Calculating, documenting and disseminating Key Performance Indicators (KPI’s) with most work being utilized at the executive management, CEO, COO level
Performing financial and operational analysis and modeling of inventory, manufacturing and production spend to provide insight into company’s execution as it relates to (Cost, Schedule, Budget and Performance)
Independently navigate the organizational landscape and necessary systems to extract, reconcile and assemble the proper data set for the group’s use
Working independently and within cross-functional team environments to learn the business and pull information together
Expert use of Excel including logical functions and the ability to chart, graph, search, sort and compare data in a clear and concise manner using PowerPoint for presentations

Operations Business Analyst Resume Examples & Samples

Responsible for planning, scheduling, and coordinating products through the complete production cycle
Develop expertise in SAP production planning and support continuous systems improvement
Develop reports, analyze data, and make recommendations to improve process efficiency and effectiveness

CAO Operations Business Analyst Resume Examples & Samples

Build Strong engagement with stakeholders across LoBs to present and drive the business case for Strategic Financial Reference Data Adoption
Partner with LoB Technology and Operations teams to frame an approach for Adoption
Liaise with the extended team around DQ Metrics across applications and Feed Certification results, to focus on applications with significant adoption gaps as a priority
Create a comprehensive Plan/Schedule for Adoption across LoB applications and obtain buy-in from relevant stakeholders
Manage Risks/Issues through implementing mitigation measures against each milestone to ensure timely delivery
Lead Cross-LoB SteerCos as well as Project Working groups focused on individual applications to drive the Adoption agenda
Maintain an Adoption Scorecard that covers various work streams of the Program and succinctly provides the management with an accurate and clear status of the Program
Chair and Guide Technically intense working sessions focused on moving some of the consumers of Legacy Financial Refer

Operations Business Analyst Resume Samples

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