Night Supervisor Resume Samples

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OS
O Stroman
Orval
Stroman
2578 Faustino Curve
Detroit
MI
+1 (555) 473 7425
2578 Faustino Curve
Detroit
MI
Phone
p +1 (555) 473 7425
Experience Experience
San Francisco, CA
Night Supervisor
San Francisco, CA
Hand, Beahan and Harris
San Francisco, CA
Night Supervisor
  • Providing and insuring participation in ongoing continuing education and professional development opportunities for all coworkers
  • Develop and maintain effective local working relationships within the framework of the company’s procedure agreements and associated policies
  • Establishing a process to monitor performance against identified outcomes and utilizing the data to improve the care for patients
  • Assist managers with employee discipline sessions, attendance logs, and maintains up-to-date contact information
  • Responsible for Work Force Management scheduling, editing, keying exceptions and approving time
  • Develops and implements systems to organize and monitor work activities
  • Assign personnel to established work areas or project duties
Los Angeles, CA
Night Supervisor Distr Center
Los Angeles, CA
Wisoky-Strosin
Los Angeles, CA
Night Supervisor Distr Center
  • Supervises and manages the work and performance of his/her team of 12 unionized employees
  • Provides data on productivity measures, quality, absenteeism, etc
  • Plans his/her sector in order to facilitate work during special campaigns or seasonal events
  • Maintains communications with other departments with regard to any problem related to his/her sector
  • Participates in all warehouse projects (development and execution)
  • Collaborates to Six Sigma and continuous improvement projects
  • Participates actively in the different committees
present
Detroit, MI
Front of House Night Supervisor
Detroit, MI
Kshlerin, Lesch and Considine
present
Detroit, MI
Front of House Night Supervisor
present
  • Dealing with and resolving any customer complaints
  • Greeting all residents in a friendly and helpful manner and registering Residents with full details
  • Overseeing the entire Front Office operation to maintain high standards
  • Serving as a point of contact for regular and VIP guests
  • Completing night audit duties
  • Maximising room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
  • To inspire, supervise and assist the team members and build a high performing Team in order to follow Jumeirah’s service standards and achieve the business goals
Education Education
Bachelor’s Degree in Finance
Bachelor’s Degree in Finance
Kennesaw State University
Bachelor’s Degree in Finance
Skills Skills
  • Strong attention to detail
  • Strong service/quality attitude
  • Ability to communicate professionally and effectively with all levels of the organization
  • Good working knowledge of Fidelio or Front desk system
  • Ability to work on own or in teams
  • Ability to plan utilization of resources in order to meet the financial targets
  • Highly organized
  • Able to multitask efficiently and effectively
  • Good personal presentation
  • Ability to prioritise work load
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15 Night Supervisor resume templates

1

Night Supervisor Resume Examples & Samples

  • 5+ years of recent Clinical experience; 2+ years of Managerial role or equivalent leadership role
  • Bachelor of Science in Nursing
  • Highly organized
  • Master's Degree in a related field
2

Night Supervisor Resume Examples & Samples

  • 5+ years of recent Clinical experience; 2+ years of experience in Managerial or Leadership role
  • BCLS certification within 1 year
  • ANA Certification within 1 year
3

Night Supervisor Distr Center Resume Examples & Samples

  • Plans his/her sector in order to facilitate work during special campaigns or seasonal events
  • Performs all other tasks required by his/her superior
  • Participates actively in the different committees
  • Plans the activities of his/her subordinates, assesses results and takes the necessary performance improvement measures
  • Ensure work practices occur in each specific workstation within the distribution environment in accordance with established operating procedures Determines the human resources needed to perform the work, delegates responsibilities and the required authority to his/her subordinates, and recommends structural and organizational changes, as needed
4

Night Supervisor Resume Examples & Samples

  • Supporting the company and hotel policies and procedures including the promotion and participation in EOS, Health and Safety and GSI initiatives
  • To use discretion and tact when dealing with guest enquiries problems or complaints in an efficient and professional manner without detriment to the Hotel and/or its reputation
  • To check and maintain the Manager on Duty safe in accordance to the procedures set by the company
  • To advise the Night Manager and Director of Rooms of any matters relating to guests, their welfare and behavior as considered desirable for various reasons
  • Attend to all guest complaints immediately and initiate follow up. It is imperative that all guest complaints are dealt with promptly in order to attain Guest satisfaction and the protection of the Hotel’s Interest
  • In all incidents, provide management with reports and recommend actions to avoid repetition of any incident, accident theft, complaints etc
  • Ensure maximum safety for colleagues, guests and patron during emergencies. The protection of hotels interests must be the major concern
  • To be fully trained in emergency procedures and to assist in carrying out any practice drills
  • Act as per assigned duties in the E.R.T. Manual during emergency procedures as per the Fire and Evacuation Plan. (Including leading the E.R.T.)
  • Monitor the car park and driveway
  • Make regular rounds of the Hotel to ensure smooth operations in all areas
  • Authorize after hour distribution of keys, Including dry stores and beverage stock
  • Supervision of all hotel operation during night hours
  • Perform any other related duties assigned to him/her by the Front Office Manager
  • Completes regular quality assurance inspections and coach accordingly
  • Knowledge Fidelio, Opera CRS; Opera PM; Opera Sales & Catering; MS Outlook; Word; Excel; Power Point; Meeting Matrix
  • Minimum of one-year experience in similar role
  • Highly organized, career and result oriented with the ability to be flexible with hours, days off, assignment and additional duties
  • Must be able to work well under pressure in a fast paced and constantly changing environment
  • Must be strong team player with proven leadership, development and delegating skills
  • Highest guest service skills, talent and knowledge with the vision and ability to lead employees to excellence
5

Night Supervisor Resume Examples & Samples

  • Ensure cleanliness of all public areas
  • Manage master keys in his/her possession
  • Undertake regular deep cleaning tasks, e.g monthly deep cleaning and carpet shampooing
  • Check public areas and toilets taking remedial action where necessary
  • Carry out any other reasonable task set by the hotel?s management
  • Ability to work on own or in teams
  • Experience in a similar position or industry
  • More than 500 locations and nearly 200,000 rooms across six continents
  • Innovations include: pioneering the airport hotel concept, becoming the first coast-to-coast hotel chain in the US, and the first to install televisions in Guest roomsFlagship brand of Hilton Worldwide with properties in more than 77 countriesMore than 70 world-class resorts and more nearly 200 full-service spasHarris Poll EquiTrend®, Brand of the Year - Full Service Hotel for 2010 and 2011Number one C3global brand awareness in the hospitality industry
6

Night Supervisor Resume Examples & Samples

  • Micros
  • Provides a warm and personalised welcome to guests
  • Anticipates guests' needs and takes them into consideration
  • Handles any guest complaints and/or remarks
7

Temporary Night Supervisor Resume Examples & Samples

  • Opéra
  • Takes care of the arrival and departure processes for guests, ensuring they take as little time as possible
  • Informs guests about the formalities, any special conditions relating to their stay and the services available
  • Handles phone calls and manages the reservation schedule
  • Follows up any customer requests (wake-up calls, taxi, newspaper, breakfast room service, night room service etc)
  • Writes a report on activities and incidents that occur during the night
  • Ensures that guest documentation at reception and in the lobby is available and up-to-date
  • Ensure the night audit runs smoothly and balances
  • Welcomes guests who arrive late and takes care of them until their departure
  • Contributes to guest satisfaction by providing a high standard of service in line with Novotel norms and procedures
  • Ensures the safety of property, guests and hotel staff
  • Manages accounting procedures – invoicing, payments and cash operations
8

Night Supervisor Resume Examples & Samples

  • 4-year bachelor's degree in Finance and Accounting or related major; no work experience required
  • Demonstrates knowledge of job-relevant issues, products, systems, and processes
  • Uses computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information
  • Uses relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards
  • Keeps up-to-date technically and applying new knowledge to your job
  • Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person
  • Analyzes information and evaluating results to choose the best solution and solve problems
  • Interacts with kitchen staff, vendors and Executive Chef
  • Uses existing computer programs effectively to post invoices, update items and costs
  • Attends and participates in all pertinent meetings
  • Provide direction and assistance to other organizational units regarding accounting and budgeting policies and procedures, and efficient control and utilization of financial resources
  • Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner
9

Night Supervisor Resume Examples & Samples

  • To support the Night Manager
  • Provide management cover and operational assistance during the night in the absence of Department Managers in order to ensure seamless delivery of quality service to the standard experienced during the day
  • Handle walked guests, guest concerns and resolve any problems experienced by guests or visitors in the absence of the relevant managers
  • Be fully conversant with all statutory fire, legal, bomb, health and safety procedures and to take control in the event of an emergency
  • Ensure the security of the hotel, it’s guest and visitors through regular checks and patrols throughout the night in conjunction with set procedures
  • Act as a point of contact for all guests during their stay
  • Effectively implement and deliver service standards in accordance to stipulated SOP’s
  • Through delivery of service initiatives, complete to guests satisfaction in front office
  • Motivate and ensure staff are fully updated
  • Ensure all guests are treated courteously
  • Complaints and problems are resolved and requests for special services are carried out
  • Use of all systems currently used by each section of front office
  • 1-2 years experience in the Hospitality Industry
  • A confident & dynamic speaker, able to communicate and interact effectively with all levels of an organization
  • Enthusiastic and positive personality with the ability to build trusting relationships with others
  • Proven organizational skills, works well on their own. Able to set and meet deadlines with quality results
10

Night Supervisor Resume Examples & Samples

  • Occupy the hotel lobby and other public areas
  • Represent the Night Manager, when absent
  • Act in accordance with all security and emergency procedures and manage the instigation of these, as required
  • Ensure that all Guest complaints managed, recorded and resolved promptly
  • Support the Night Auditor with all Front Desk and accounting related duties
  • Produce nightly reports, as required
  • Inform Departments of special requests, early/late departures, room changes and other Guest requests
  • Serve your role and Team in an environmentally-conscience manner
  • Positive attitude and good communication skills
  • Previous experience supervisory experience
  • Knowledge of the hospitality industry
  • High level of IT Proficiency
11

Night Supervisor Resume Examples & Samples

  • Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
  • >Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
  • Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
  • >Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
  • Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
  • Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
  • Receive, input, retrieve and relay messages to guests
12

Night Supervisor / Senior Night Supervisor Resume Examples & Samples

  • Protect the safety of the public, company property, and personnel through monitoring and enforcement of work methods, construction standards, and procedures for emergency response, leak investigation, and other gas maintenance, construction, and service activities
  • Lead, supervise and motivate a culturally diverse operations workforce through coaching, counselling, and team building to effectively and efficiently accomplish assigned and emergency job tasks
  • Effective implementation of policies and procedures that ensure public safety, maximize customer satisfaction and fulfil statutory requirements while meeting or exceeding performance incentives
  • Ensure employee and job site safety through field observations and inspections of crews, equipment and work sites
  • Ensure strict compliance with OSHA, PSC, DOT, and Pipeline Operator Qualifications along with all corporate policies and procedures
  • Efficiently schedule and secure required resources to maximum customer satisfaction and productivity while remaining fully compliant and within budgetary limitations
  • Initiate and institute corrective actions and process improvements
  • Extensive Gas Operations related work experience is required
  • Prior supervisory experience within Gas Field Operations, Gas Construction, Customer Meter Services, Instrumentation & Regulation or a related field is preferred
  • Advanced education and/or degree are considered a plus
  • Technical knowledge of the gas transmission & distribution system and experience with gas construction, maintenance, and service practices
  • Knowledge of federal and state gas regulations including OSHA, PSC, DOT, and Pipeline Operator Qualifications, etc
  • Working knowledge of company information systems and technologies related to field operations, including MAXIMO, LMS, NRG, FDC, ADVANTEX, SAP, Drive Cam, etc
  • Must possess the following competencies: Focus on Safety, Customer Satisfaction, advancing technology to protect our environment, innovation, drive for results, adaptability, demonstrate and promote teamwork
  • Ability to successfully prioritize and handle multiple tasks, including emergencies
13

Front of House Night Supervisor Resume Examples & Samples

  • Dealing with and resolving any customer complaints
  • Greeting all residents in a friendly and helpful manner and registering Residents with full details
  • Overseeing the entire Front Office operation to maintain high standards
  • Serving as a point of contact for regular and VIP guests
  • Completing night audit duties
  • Maximising room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
  • Understanding and demonstrating correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
  • To inspire, supervise and assist the team members and build a high performing Team in order to follow Jumeirah’s service standards and achieve the business goals
  • Carrying out regular room checks and conducting show rounds of the property where required
  • Representing the Rooms Manager and other senior managers in their absence, taking full responsibility of the residence
  • Managing, recording and promptly resolving issues or emergencies that arise
  • Regularly checking all areas of the Hotel for health and safety hazard, reporting any issues to the relevant department
  • At least two years previous Night Audit/Supervisor
  • The ability to deal with high profile guests
  • Fluent spanish and english speaker (German language will be highly valued as well in this position)
14

Night Supervisor Resume Examples & Samples

  • Ensure that staff receives proper orientation, initial training, and ongoing education
  • Discipline associates when necessary according to progressive disciplinary guidelines
  • Strong service/quality attitude
  • Strong public speaking skills
15

Night Supervisor Resume Examples & Samples

  • Be familiar with all policies and procedures relating to the Front Desk, Security, Reservations, Royal Service, Guest Services, Health Club, Housekeeping and Night Audit
  • Communicate through pre-shift logs, emails and departmental meetings all pertinent information for the respective shift and areas of operation
  • Be completely knowledgeable with all Emergency procedures and ensure that they are kept current and adhered to in all areas
  • Respond to Emergency situations as required following established procedures
  • Coaches and mentors the Overnight Team including Night Supervisor, Night Guest Service Agent, and Security Agents
  • Conducts and coordinates timely reviews for the Overnight Team including Night Supervisor, Night Guest Service Agent, and Security Agents
  • Liaise with other departments to ensure the smooth management of operations, including Accounting with the balancing of accounts
  • Complete end–of-day, and balance day accounts for the Accounting department
  • Maintain accurate records of daily transactions, and prepare posting of adjustments and revenue write-offs
  • Ensure that a high level of guest satisfaction is achieved at all times and that complaints are handled efficiently
  • Harvest a co-operative team spirit amongst staff by listening, giving positive feedback, monitoring and following up with all staff members
  • Actively participate and promote The Fairmont Chateau Whistler’s environmental program and department specific initiatives in working towards sustainable operations
  • Passion for guest service
  • Excellent written and verbal communication, interpersonal and leadership skills
  • Highly organized, results-oriented with the ability to be flexible and work well under pressure
  • Degree or Diploma in Hospitality Management is an asset
  • Minimum of 1 year previous proven supervisory experience
  • Must have the ability to handle a multitude of tasks and Guest requests
  • Knowledge of Micros-Fidelio Property Management System an asset
  • Should possess or seek certification in basic first aid
  • Strong guest service orientation and training skills background required
  • Ability to work independently and prioritize responsibilities
  • Experience with a Hotel loyalty program an asset
  • Computer proficiency in a Windows environment (Word, Excel, PowerPoint)
16

Night Supervisor Resume Examples & Samples

  • Providing direct resident care
  • Supervision of resident care work of non-licensed team members in the skilled nursing operations and other areas throughout the community as appropriate
  • In accordance with federal, state and local standards and Sunrise Senior Living policies, you will be a leader in demonstrating the Sunrise Mission 'to champion quality of life for all senior&#8217
  • Working closely with family members and consulting with community physician(s) to ensure resident’ needs are being attended to in a personalized way
  • Graduate of approved college/school of nursing
  • Have a current state license as a Practical Nurse/Vocational Nurse
  • A minimum of one (1) year experience in long term care, assisted living, skilled nursing, hospital, and/or full service operations
  • Demonstrated knowledge of nursing practices, techniques and methods as applied to skilled nursing and resident care
  • Demonstration of knowledge of federal, state and local long term care regulations
  • Understanding of the Resident Assessment Instrument (RAI) and the Care Plan Process
17

Night Supervisor Resume Examples & Samples

  • Ensures the safety and security of the facility
  • Oversees the implementation of the clients’ schedule
  • Develops and implements systems to organize and monitor work activities
  • Monitors Guard 1 System
  • Conducts effective supervisory conferences and performance evaluations with employees,
  • Other Qualifications
18

Night Supervisor Resume Examples & Samples

  • Oversees the implementation of the client schedules
  • Conducts effective supervisory conferences and performance evaluations with employees. Documents the content of such meetings and provides feedback thoroughly and in a timely manner
  • Implements progressive discipline when needed according to the applicable policy in a timely manner
  • Writes professional development plans in conjunction with employees to aid in their training and development thoroughly and in a timely manner
  • Facilitates new employee on-the-job orientation
  • Conducts one "full facility" headcount each night
  • Conducts fire drills during client sleeping hours, as scheduled
19

Operations Night Supervisor Resume Examples & Samples

  • Experience managing, leading and develop staff
  • Must be open to flexible night hours, Sunday through Thursday. Flexible start time of 5pm – 11pm (9 hour shifts)
  • Open to relocate for promotional opportunities within 2-3 years
20

Night Supervisor Resume Examples & Samples

  • Develops SA vision and goals that fosters overall accomplishment of the organizational strategies and goals
  • Responsible for insuring coworker participation and attendance at Shared Leadership Councils, department, Unit Meetings, organizational committees, projects and task forces
  • Developing staffing plans, schedules, and daily assignments that effectively match resources available and patient care requirements
  • Working collaboratively with other departments to remove operational barriers and maintain a safe environment
  • Actively participating in organizational initiatives to improve the process of care delivery
  • Ensuring compliance with established processes of care delivery
  • Working knowledge of policies and procedures throughout the organization and ensures utilization of them for consistent compliance
  • Managing the environment to promote safety, clinical quality and customer satisfaction
  • Maintain working knowledge of a wide variety of duties to provide clerical, call center, data collection and clinical support. Activities include admitting/ discharging patients, census reconciliation, phone call triage, data collection and documentation, data entry, continuous patient observation via camera and collaboration with the bedside staff and management teams as needed. Assists in unit operational support tasks, works cooperatively with others as part of the team and recognizes the importance of group goals. Supports all aspects of the delivery of TeleICU care to a diverse population of patients across multiple ICU at various hospitals, eSitting services and other support services as assigned. Performs duties and responsibilities in a manner consistent with our mission, values, and Mercy Service Standards
  • Identifies quality outcomes relevant to the patient population being served
  • Establishing a process to monitor performance against identified outcomes and utilizing the data to improve the care for patients
  • Ensuring that the patient’s experience of care is reflected by a very high level of satisfaction
  • Actively implement the organizational strategies and initiatives relative to Mercy Service
  • Ensure effective mechanisms for ongoing communication between and among departments and disciplines that provide care to the patient population being served
  • Understands and maximizes the utilization of information technology to facilitate process changes
  • Keeping self-informed by attending and participating in management meetings/forums and assigned committee/task force meetings
  • Utilizing the hiring for fit tools available to insure the appropriate selection and hiring of new coworkers
  • Implementing initiatives within the department that foster retention and minimize turnover of coworkers
  • Insure initial and ongoing competency of the coworkers within the department
  • Establishing competencies required for support associate coworkers within the department
  • Effectively evaluating the performance of each coworker on an annual basis to promote continual professional development as well as establishing mechanism to provide goal-oriented performance feedback at intervals throughout the year
  • Providing and insuring participation in ongoing continuing education and professional development opportunities for all coworkers
  • Implementing an active unit based mercy service team as part of the shared leadership model
  • Establish effective communication mechanisms that promote and facilitate two-way dialogue with all coworkers
  • Insures that coworkers have the training, equipment and tools necessary to safely carry out the assigned patient care responsibilities
  • Create an environment that promotes professionalism
  • Participate personally in professional development activities both internal and external
  • Demonstrating facilitation and communication skills both with individuals and in groups
  • Building work teams that are focused on achieving service excellence
  • Ongoing management of costs and productivity
  • Ability to plan utilization of resources in order to meet the financial targets
  • Managing the revenue stream and opportunities
  • Analyzing financial variances related to the resource utilization plan and implementing timely corrective actions
  • Utilizing tools/resources available to evaluate and improve financial performance
  • Identifying ongoing opportunities to improve the financial performance of the patient care department
  • Demonstrating effective utilization of supplies and equipment
  • Compliance with all payroll policies and practices
  • Participation in leadership development courses
  • Maintaining clinical competence in the support associate role for patient population being served
21

Night Supervisor Resume Examples & Samples

  • Operational experience in a 4 star property would be preferred
  • Previous co-ordination experience would be preferred
  • Good working knowledge of Fidelio or Front desk system
  • Good administration skills
  • Ability to prioritise work load
  • Good personal presentation
  • To be aware of all night procedures and functions to include night audit, front desk operations, room service and night porters duties
  • Ensure that all night audit procedures are fully completed before the start of the next days business
  • To be responsible for Front desk overnight and to be responsible for the night safe and outlets pay ins
  • To ensure that the hotel is secure and to make sure security rounds are completed by the night porters
  • To fully competent in the Fire procedures, Bomb procedures and all other health and safety procedures
  • To supervise and delegate any tasks to the night porters
  • To be responsible for all hotel operations in the absence of the Night Manager
  • To handle and resolve any guest or associate concerns/complaints in the absence of the night manager
  • To carry out short takes training in the absence of the Night Manager
  • To liaise with all departments regarding any events in the hotel in the absence of the Night Manager
  • To ensure that all wake up calls and newspapers orders are inputted and delivered correctly
  • Ensure floats are counted and balanced at start and end of shift and they are secure at all times. Blind Banking
22

Night Supervisor Resume Examples & Samples

  • Production Supervision Experience
  • Labeling/Printing/Printing press operation experience(preferred, not required)
  • Machine operation and equipment maintenance experience
23

Laboratory Evening / Night Supervisor Resume Examples & Samples

  • Identifies training needs and assures that each individual performing tests receives regular in-service training and education appropriate for the type and complexity of the laboratory services performed
  • Evaluates the competency of all evening/night shift testing personnel and assures that the staff maintain their competency to perform test procedures and report test results promptly, accurately and proficiently
  • Participates in interview process for job applicants. Recommends employment, transfer, promotion, disciplinary action or termination of section personnel
  • Participates on the lab safety team. Is responsible for departmental compliance with bio-safety policies
  • Acts as a role model to encourage teamwork and interdepartmental cooperation. Interacts with other supervisory personnel to ensure smooth, timely and quality of workflow
  • Identifies opportunities for improvement in second and third shift activities or processes and pursues improvement according to MGH quality processes. Prepares reports as needed to demonstrate performance in terms of above areas of responsibility