Manager / Executive Resume Samples
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Manager / Executive Resume Samples
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C Hilll
Conrad
Hilll
5099 Schmitt Island
Detroit
MI
+1 (555) 249 1225
5099 Schmitt Island
Detroit
MI
Phone
p
+1 (555) 249 1225
Experience
Experience
Los Angeles, CA
Executive Lounge Manager
Los Angeles, CA
Lowe, Murazik and Weimann
Los Angeles, CA
Executive Lounge Manager
- Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person
- Manage the performance of the Executive Lounge in the hotel
- Innovates to improve the welcome provided for guests and organization within the teams
- In charge of night auditor and the night butlers and assist colleagues from the same or another department
- To ensure the proper work of the operations and handle every situation happening during night time around the hotel
- 5- Management and administration
- Performs Front Desk duties in high demand times
Houston, TX
Executive Meetings Manager
Houston, TX
Turcotte, Bergstrom and Bogisich
Houston, TX
Executive Meetings Manager
- Performs other related duties as assigned
- Use additional tools provided to rapidly evaluate and identify qualified lead opportunities that have the potential to meet business objectives
- The Executive Meeting Manager works independent of direct supervision, but receives general guidance from the Director of Catering Sales
- The Executive Meeting Manager reports to the Director of Catering Sales
- Effectively work within the structure of the defined Sales and RISE (Revenue Integrity Sales Evaluation) Processes to effectively evaluate and process sales contracts
- Manage effectively within defined sales roles, internal sales processes and departmental / company policies and procedures
- Executes designated sales strategies to develop and solicit specific accounts to achieve revenue goals
present
Boston, MA
Executive Meetings Service Manager
Boston, MA
Frami and Sons
present
Boston, MA
Executive Meetings Service Manager
present
- Working knowledge of accommodations room capacities
- Working knowledge of Microsoft Word and Excel or their equivalents
- Working knowledge of Front Desk and/or Convention Reservations procedures
- Working knowledge of Microsoft Word and Excel
- Develops a strong working relationship with all support departments to ensure a successful event for the customers
- Assists with any billing discrepancies with the intent of resolving to the satisfaction of all parties
- Maintains good working relationships with local DMCs, ground handlers, meeting planners, decorators and LVCVA personnel
Education
Education
Bachelor’s Degree in Marketing
Bachelor’s Degree in Marketing
New York University
Bachelor’s Degree in Marketing
Skills
Skills
- Extensive knowledge of hotel facilities, services, amenities and other offerings
- Professionally represent the hotel in community and industry organizations and events
- Meet with clients to work out the details of their functions
- Escort clients through the property and highlight features of facility as well as available services
- Knowledge of hotel and competitive market
- Ability to make independent decisions
- Excellent inter-personal and sales-related skills
- Focus on a consistently execute up-selling approach
- Work with F&B Director and Banquet Manager to establish policy standards, procedures, operational guidelines & service manual
- Keep updated on current sales trends within the market and the competitive set
15 Manager / Executive resume templates
Read our complete resume writing guides
1
Look Back Control Manager, Executive Director Resume Examples & Samples
- Participate and inform discussions related to complex investigations
- Build and maintain strong relationships across the Compliance and Business organizations
- Document and present a summary of investigations and SAR decisions to senior management for review and discussion
- 10+ years experience within the financial services industry with 5+ years experience overseeing AML investigations and SAR decisions
- Extensive experience analyzing suspicious fact patterns related to AML, particularly in the areas of correspondent banking and money servicing businesses
- Extensive experience investigating events involving sophisticated, international, and multi-jurisdictional groups who have committed or are suspected of committing financial crimes
2
SAR Control Manager, Executive Director Resume Examples & Samples
- Make independent SAR/no-SAR recommendations based on an evaluation of case facts
- Develop documentation for tracking and memorializing SAR/no-SAR review discussions
- Extensive knowledge of the Bank Secrecy Act, USA Patriot Act, related regulatory guidelines, and industry practices, with the ability to apply and explain regulatory concepts
- Ability to manage an issue resolution process that encompasses the analysis of business products, processes, and regulatory guidelines
3
Executive Keynote Production Manager Resume Examples & Samples
- BA/BA degree in Marketing, Business, Public Relations, Communications or a related discipline
- 5-15 years keynote event production management for highly visible executives
- Creative keynote staging experience
- Production planning expertise
4
Programme Manager Executive Director Resume Examples & Samples
- Delivery of Strategic Programmes: Support and manage the delivery of the Firm’s strategic programmes in a high quality, cost effective, timely and sustainable manner with risks and issues identified, prioritised, escalated and managed in a timely and open fashion. This includes effective resource management (project/people/technology), and all budgetary and economic elements of delivery
- Development of Change capability: creation and development of standards, tools, process and culture to ensure best in class approach to the delivery of change, from inception to implementation into production. The successful individual will effect improvement across all aspects of technology delivery and Target Operating Model
- Stakeholder Management – The successful individual will be comfortable managing stakeholders at all levels across the firm ensuring that technology delivery is firmly bedded into business drivers
- Attract, Retain and Develop Top Talent : Develop and maintain a world class and productive team. Ensure strong focus on short and long term objectives, training, succession planning, career development, and managing career opportunities
- Governance: Work with the CIB Technology lead to drive and execute the appropriate level of business and technology governance across all elements of the programme. This includes governance across banking Technology, across the Banking Business Unit, and across/with our Risk and Technology Partners
- Software Development: Manage the software development lifecycle in partnership with other teams across these locations. Ensure leverage of standard development and programme methodologies, ensuring appropriate quality assurance, continuous improvement and efficiency
- Operate a Shared Service: Define and implement the right shared service or utility model for the Banking and Firmwide capability. Partner with other shared services to define the right governance, economic and operating model for technology, linked extremely closely with our Operations partners
- Third Party Management : Manage third parties (vendors and staff supplementation providers) on a strategic, transactional and execution basis, leveraging the Firm’s third party management and control framework
- Commercial Management: Management of the end-to-end financials and resources across the programmes. Drive continual efficiency and productivity across the capability to improve year-on-year key performance and cost indicators
- Improve Resiliency, Stability & Capacity: Ensure all solutions have sustained resilience with an 'always on' approach, adequate headroom for current peaks and projected capacity peaks. Ensure solutions are evergreen and enable a continual focus on improving capacity and resiliency
- 15years + of proven track record of leading successful delivery of software including solution engineering, software architecture, lifecycle management and capacity/resiliency. Strong experience of enterprise class applications involving multi-tier, highly scalable transaction processing platforms and big data. Experience and hands on knowledge of “Agile” techniques would be an advantage
- 10+years of experience of technology experience and managing complex programmes in global financial institutions. Proven experience of cash and transaction management such as payment processing or securities settlement and clearing with associated compliance and regulatory depth
- 7+ years of significant experience working in and leading global teams across multiple regions and countries, enabling a ‘one team’ culture and a positive working environment, respecting the cultures and capabilities across locations. Expectation of strong experience of leading teams of 70-100+ across multiple locations
- Subject Matter knowledge of current regulatory landscape and experience of implementing solutions in this domain
- Exceptional experience and proven track record in stakeholder management, partnership and complex programme governance
- Strong grounding and proven ability to leverage current technology architectures, design and development best practises
- Proven strategic capabilities and demonstrable critical thinking across business vision and solutions, technology strategy, application and technical architectures, roadmaps and portfolio delivery
- Proven history of delivering technology solutions to meet aggressive and ambitious business agendas with the appropriate quality, timeliness, stability, cost effectiveness and sustainability
- Proven leadership in establishing goals, metrics and driving and tracking optimisation opportunities by creating a continuous improvement culture
- Proven track record of financial, resource and commercial management of large programs and organisations
- Excellent written and verbal communication skills at all levels, including ability to communicate effectively with Senior Managing Directs to CEO-1 level
- Proven vendor management ability with track record of managing large vendor relationships
5
Executive Meetings Manager Year Round Canyons Resort Resume Examples & Samples
- Perform all duties as required of a Group Sales Manager including meeting annual booking, line of business, and performance goals
- Areas of responsibilities include: groups of a minimum of 10 room nights up to 45 room nights. Or, fewer room if meeting space is a requirement for the group. Specific national and regional territories will be assigned as areas of focus for this market segment
- Provide superior service to our customers (internal and external) at all times
- Review and be involved in sales action plans to maximize selling profitability
- Participate with Vail Resorts Regional team to insure Resort involvement and maximize sales potential via this team
- Maintain and create key accounts for this market segment, provide weekly and trip sales reports, work with operations to provide guest “Experience of a Lifetime”
- Develop new sales opportunities specific to this market segment that offer increased revenue potential consistent with the overall Company goals
- Compile sales data and analyze information to assist in sales decision-making
- Prioritize and forecast markets. Maximize rates, space and dates
- Maintains accuracy and up to date account data and reporting using account management system (Delphi and/or Salesforce)
- College Degree - preferred
- Minimum 2 years of Hospitality/Ski Industry experience - preferred
- Delphi, MS Office, Superior knowledge of Excel and Powepoint
- Skiing or snowboarding ability - preferred
6
Manager / Executive Resume Examples & Samples
- Real Estate and/or hospitality experience required
- Technical skills required (sound excel modelling, competency with Argus/Estate Master)
- Team management skills required
- Willingness to travel frequently on assignments
7
Executive Engagement Manager Resume Examples & Samples
- Develop executive engagement plans for WDI senior level executives
- Review speaking requests and identify best candidate for global conferences, presentations, panels, interviews, etc. based on subject matter and overall positioning
- Prepare key messages for Imagineers participating in high profile events or conferences where media may be present
- Develop internal and external communications -- presentations, video segments, scripts, talking points and executive perspectives
- Coordinate presentation preparation and rehearsals, and be on site day of event to manage logistics
- Manage content development and presentation design (e.g. Keynote, PowerPoint, Prezi) for internal and external audiences
- Assist with video production when featuring WDI executives. This may include scouting locations, managing executive preparation, offering support and guidance during shoot, overseeing video editing, and managing the approval process
- Partner with external communications (media relations / publicity) on engagements or speeches that have media present or opportunities to gain media exposure
- Assist in the selection of Imagineers to receive media training and help coordinate logistics of the training sessions
- Help shape non-profit organization outreach efforts to align with WDI priorities and WDPR corporate citizenship strategy
- Guide decisions on donation requests based on WDI objectives and priorities
- Manage and track all charitable contributions
- General support of overall team goals and objectives, handling special projects and other duties as assigned
- 5-7 years experience in communications
- Strong and efficient writing skills, including experience in speechwriting
- Demonstrated success working with senior-level executives
- Strong business acumen combined with a fluency in topical news and emerging trends in technology and innovative design
- Fluency in multi and social media - video production, digital
- Ability to develop relationships at all levels of an organization and across functions
- The ability to work independently and manage multiple projects simultaneously in a fast-paced, deadline-driven environment
- Demonstrated leadership and teamwork/partnering skills
- Strong strategic thinker with problem solving skills
- Ability to influence direction organization/teams/individuals head
- General knowledge of Walt Disney Imagineering and organizational sensitivities a plus
8
Executive Director, Region Manager Resume Examples & Samples
- Typically at least ten years in account relationship management with demonstrated, high-level of success in establishing and maintaining excellent relationships with clients
- Strong Knowledge of the Minneapolis market place
- Strong management skills - must have previous management experience in a Commercial Banking setting
- Business development skills are essential
- Prior management experience of a commercial lending sale team required
- Must have demonstrated experience in cross-selling products and an ability and track record to meet or exceed aggressive sales goals
- FINRA securities licenses 79, 63 and 24 may be required for the role. Specifics will be discussed at the time of offer
9
VIP Executive Reservations Manager Resume Examples & Samples
- Demonstrate an unyielding passion for the guest experience, culture, mission and vision by troubleshooting and resolving all guest and partner issues in a timely manner and with a beneficial outcome. Passion
- Provide an Experience of a Lifetime vacation for each member by responding to their individual vacation needs and desires, and ultimately providing a complete and detailed itinerary that includes every aspect of their vacation. Provide a service that will exceed their expectations. Serve Others
- Responsible for the success of the department as a line of business, both revenue and expenses, by meeting and exceeding revenue goals, preparing an annual budget, analyzing variances and forecasting. Drive Value
- Responsible for managing concierge agent(s) to reach customer service and sales goals to ensure a high level of repeat members year over year. Accomplished through coaching, development, scheduling, discipline and clear expectations of job requirements. Ensure each concierge delivers a personalized one-on-one service to meet the specific needs of each member and is a point of contact for each member. Development
- Implement initiatives with Vail, Beaver Creek and Corporate Marketing departments to reach revenue goals and implement initiatives to increase sales. Re-Imagine
- Build strong business relationships with internal Vail Resorts’ department (Lodging, Ski School, SSV, CME and Product Sales) and third party businesses (Lodging, Restaurants, Activities). Connect
- High-end luxury hotel experience - preferred
- College degree or relevant experience - required
- Minimum 3 years managing staff at managerial level
- Previous call center experience with emphasis on customer service - preferred
- High proficiency in MS Suite - Excel, in particular
- Accounting and budget experience - preferred
- Tour Partner, Salesforce, RPOS - preferred
10
Executive Development Manager Resume Examples & Samples
- BS or BA degree in related discipline strongly desired and MBA or MA in Organizational Development, Industrial Psychology or other related advanced degree preferred
- At least 7 years of experience managing in a Talent Management, Organization Development or Talent Development role. Demonstrated experience building and implementing Talent strategies and programs
- Demonstrated success in Talent Development
- Demonstrated experience to lead, develop and deliver on key global people strategies, implement practical talent development experiences at the global, regional and local levels and align across the organization
- Successful experience working with, leading and influencing senior leaders and colleagues across different cultures and unfamiliar situations
11
Executive Infrastructure Manager Resume Examples & Samples
- Fifteen or more years of overall information technology experience, of which five or more are in a managerial capacity
- Prior experience leading a production management team; experience managing people and/or processes, services, projects is required
- Previous experience creating and implementing a production support model
- Knowledge of formalized IT infrastructure processes
- Bachelor’s degree in Computer or Information Science preferred
12
VIP Executive Reservations Manager Resume Examples & Samples
- Develop and execute strategic marketing plans comprising High Net Worth guest acquisition and retention strategies. Implement these strategies through a combination of internal CRM efforts as well as strategic partnerships with companies serving high net worth clientele. Drive Value
- Implement initiatives with Vail, Beaver Creek and Corporate Marketing departments to reach revenue goals, increase sales and grow membership. Re-Imagine
- Responsible for managing concierge agent(s) to reach customer service and sales goals, ensuring a high level of repeat members year over year. Accomplished through coaching, development, scheduling, discipline and clear expectations of job requirements. Ensure each concierge delivers a personalized one-on-one service to meet the specific needs of each member and is a point of contact for each member. Develop
- Provide an Experience of a Lifetime vacation for each member by responding to their individual vacation needs and desires, and ultimately providing a complete and detailed itinerary that includes every aspect of their vacation. Provide a service that will exceed their expectations.Serve Others
- High-end luxury hotel experience or relevant experience in high net worth sales and customer acquisition - required
- Minimum 3 years managing staff at managerial level - required
13
Client Manager / Executive Director Resume Examples & Samples
- Own all aspects of originating term loans on stabilized industrial, office, retail, and mixed use properties
- Develop and grow portfolio through aggressive prospecting and client relationship management using extensive real estate knowledge and technical expertise
- Strong marketing and business development experience with a proven track record of originating term loans on commercial real estate properties
- Local commercial real estate market knowledge required
- Ideal candidate will have an existing book of clients and direct customer relationships
- Ability to quickly adapt to new technological systems and business processes
14
Executive Briefing Center Manager Resume Examples & Samples
- Manage and grow the Fargo Executive Briefing Center program focusing on YoY volume growth
- Streamline internal engagements - clearly promote the EBC engagement process within sales, account management teams, and the partner community via integrated internal and external marketing programs
- Build a concrete foundation for EBC future growth - Leveraging internal team and partner feedback for improvements and changes
- Develop cross-site strategy for global EBC collaboration, streamlined process and event execution, and consistency in messaging
- Drive positive pipeline and revenue impact within the Microsoft channel, focusing on solution depth analysis and targets as they relate to specific scorecard metrics
- Define briefing sessions based on historical analysis
- Manage budget and provide input to annual budget for the Fargo Campus Program Manager
- Drive & coordinate event logistics, including, but not limited to
- A Bachelor’s Degree is required in business and/or HR management is preferred field of study. Master’s degree is preferred but not required
- Prior experience managing content for delivery within events or executive briefings
- Excellent interpersonal skills to build positive working relationships across groups and management levels
- Strong ability to move forward through ambiguity and drive impact without direct authority
- Demonstrated strong oral and written communications skills and the ability to think strategically and execute on tactics to drive impactful programs which advance the business
- Proven capability of synthesizing feedback, analyzing trends, and using data to drive program evolution
- Minimum 3 years of sales experience
- Strong understanding of Microsoft products and enterprise customer needs, and competitive forces in the market
- Understanding of the Microsoft Partner ecosystem
- Strong Microsoft Office skills required including but not limited to Word, Excel, Publisher, PowerPoint, Visio, Outlook, OneNote, Lync/Skype, SharePoint, Office Mix
- Ability to work independently and across organizational boundaries
- Microsoft ecosystem and/or Microsoft channel knowledge
15
Executive Business Manager Resume Examples & Samples
- Ability to collaborate across multiple teams
- Highly organized with strong attention to recording and recalling details
- Must be ambitious and keen to make the most of this rare opportunity to have access to a senior executive
16
Executive Infrastructure Manager Resume Examples & Samples
- Evaluates and implements infrastructure technology solutions and related tools and develops short and long term strategies to address service and operational gaps
- Administers and supports infrastructure technology environments in production, test, and development
- Develops and drive adoption of Corporate Engineering standards for all platforms within TIAA
- Drives continued development and rollout of TIAA Cloud Strategy
- Develops and drives all standards for our mobile compute platforms and Middleware Engineering
- Serves as a project leader and coordination point for the validation, implementation and systems integration of multiple solutions and infrastructure related applications
- Gains understanding of development/project roadmaps to ensure support of critical infrastructure components
- Ensures adherence to organizational standards as it relates to infrastructure components and infrastructure related software
- Bachelor’s Degree in Computer Science, Information Systems, or anther related field
- Master’s degree in Computer Science, Information Systems or other related technical field and/or an MBA preferred
- Ten or more years of technical leadership in a large scale environment
- Experience developing and driving standards across multiple platforms including Server, Storage, Desktop and Mobile
- Deep technical expertise
17
Executive Meetings Manager Resume Examples & Samples
- Solicit, close and contract group business using strong negotiating skills and creative selling techniques
- Build and strengthen relationships with existing and new customers through sales calls, entertainment, Tradeshows, etc
- Develop relationships within the meetings and conventions community to expand customer base for future group business opportunities
- Work collaboratively with sales colleagues in the Hotel Sales Office, as well as the different Global Sales Offices with Marriott International and Vail Resorts to secure group business
- Partner with the operations team to conduct site inspections that focus on the customer’s needs and highlight the key features of the property
- Understand the overall market - competitors' strengths and weaknesses, economic trends, supply and demand, etc. and know how to sell against them
- Provide accurate, complete and timely turnover of definite business to the Service Team to help ensure quality service delivery
- Partner with the Service and Operations teams in providing a customer experience that exceeds the customers' expectations
- Work with the sales, revenue management and property leadership team to close the best opportunities base on market conditions and hotel needs
- Achieve and/or exceed individual revenue and room night goals
- Develops effective, measurable sales plans/actions based on prime time and need times for the hotel
- Prepares correspondence to customers, internal booking reports and file maintenance
- Follows up with customers in a timely manner to help close business for the Hotel
- Executes designated sales strategies to develop and solicit specific accounts to achieve revenue goals
- Effectively manages and develops relationships with key internal and external stakeholders
- Understands and achieves team and individual goals
- Attends Hotel's weekly sales strategy meeting to understand short-term Hotel need times
- Attends Hotel’s morning standup meeting as well as the weekly group sales funnel review meeting
- Flexible schedule necessary
18
CTL Client Manager / Executive Director Resume Examples & Samples
- Own all aspects of originating term loans on stabilized multi-family properties in the San Diego market
- Leverage personal real estate network of clients and brokers to drive new business
- Screen opportunities by analyzing market data, property and clients financials
- Strong commitment and track record to providing high quality service levels to both external and internal customers
- A four-year college degree with a major in a related field (Business Administration, Real Estate, Finance and/or Marketing – strongly preferred)
19
Executive Development Manager Resume Examples & Samples
- Onboarding/Induction/Leadership Development Programming
- Critical competencies: Managing Vision & Purpose, Dealing with Ambiguity, Strategic Agility, Interpersonal Savvy, Managerial Courage, Positioning Skills, Organizational Savvy
- Proven experience with executive development programming. Assessment and coaching experience a plus
- Previous experience in the cosmetic or specialty store industry preferred
- Experience with, and full understanding of the Sephora concept a plus
- Experience with, and knowledge of Sephora retail management roles a plus
- Ability to travel as required a minimum of 20%
- University degree or equivalent experience
20
Executive Briefing Center Manager Resume Examples & Samples
- Manage & ensure the success of customer meetings in our brand new Amsterdam Executive Briefing Center @ The Edge Office Building
- Serve as main point of contact for Account Teams throughout the planning cycle and during briefings
- Strategize with Account Teams on agenda, meeting flow, Subject Matter Experts, content, etc
- Work closely with Account Teams to gain understanding of Customer and Sales objectives
- Work with Subject Matter Experts on product positioning and strategy for briefings
- Manage all logistics - request management, room/speaker scheduling, catering coordination, room readiness
- Functional experience in sales meetings and/or executive briefings
- Strong background delivering customer success
- Familiarity with Salesforce.com corporate strategy and sales processes
- Familiarity in using the Salesforce.com application and exposure to the executive briefing process
- Exceptional communication, organizational skills (must be very detail-oriented) and professionalism
- Strong multi-tasking skills
- Excellent Written and Oral Communication skills with exceptional grammar, spelling, and punctuation skills
- Commitment to customer satisfaction & attention to detail
- Previous customer interaction experience
- Sales experience is a plus
21
Executive Director / Client Manager Resume Examples & Samples
- Effectively communicate the advantages of Chase loan programs to clients
- Manage and execute transactions by navigating the client from pre-approval to the funding of a loan
- Lead sales team (Client Associate and Client Specialist) in loan production within credit standards and maintain portfolio
- With Marketing engagement, develop a business plan to attract new customers and increase brand awareness
- Effectively promote the bank's commercial real estate programs and services through strong sales principles and practices, credit analysis and risk management
- Five plus years proven commercial industrial, office, retail and mixed-use real estate income property lending experience
- Excellent written and verbal communication skills with the ability to interact effectively with people
22
Executive Lounge Manager Resume Examples & Samples
- High school diploma or GED; 1 year experience in the guest services, front desk, or related professional area
- Supports implementation of the customer recognition/service program, communicating and ensuring the process
- Supports regular inspection tours of the entire facility for appearance, safety, staffing, security, and maintenance
- Sends copy of MOD report to all departments on a daily basis
- Understands and can implement all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc
- Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person
- Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property
- Communicates any variations to the established norms to the appropriate department in a timely manner
- Participates as needed in the investigation of employee and guest accidents
23
Executive Meetings Manager Resume Examples & Samples
- Responds in a timely manner to incoming group/catering business opportunities
- Ensures that all business is booked within hotel parameters
- Conducts hotel site inspections and client presentations
- Create contracts and other related booking documentation as required. Manage and maintain client account files
- Prospect for new business – participate in sales blitzes, cold calling, trade shows, travel and contacting former clients to solicit new business and attends industry events/programs as needed
- Builds and maintains strong client relationships. Be onsite to service all groups
- Detail events to include all food & beverage, set up and audio visual needs. Ask appropriate questions of the clients and make suggestions to ensure the details meet the group and the hotel’s needs
- Create group resumes and communicate client needs to all departments of the hotel. Ensure hotel staff follows through on all requests
- Use negotiating skills and creative selling abilities to close on business and negotiate contracts
24
Executive Meetings Manager Resume Examples & Samples
- Prepares all event documentation and coordinates with sales, hotel departments and customer to ensure consistent, high level service throughout pre-event, event and post event phases
- Recognizes opportunities to maximize revenue opportunities by up-selling and offering enhancements to create outstanding events
- Acts as liaison between field sales person and customer throughout the event process. Makes presence known to customer at all times during this process. Is available to solve problems and/or suggest alternatives to previous arrangements
- Proactively identifies operational challenges associated with his/her event and works with the hotel staff and customer to solve these challenges and/or develop alternative solutions
- Manages banquet and meeting space for assigned groups
- Advises sales staff as to ability to accommodate client demands including phone requirements, fit of available space and materials such as booths. Assist sales staff in promoting hotel, developing leads and securing re-bookings
- Access and input data into a computer system to generate account history reports
- Comply with attendance rules and be available to work on a regular basis
- Perform any other job related duties as assigned
25
Executive Meetings Service Manager Resume Examples & Samples
- Works independently and unsupervised to ensure all program requirements and client requests are facilitated to Mandalay Bay standards
- Makes decisions on own as it relates to client requests and satisfaction
- Manage Convention Services Assistant in job duties and performance
- Manages all aspects of smaller conventions, corporate and trade show bookings and other assigned events once assigned and on behalf of the hotel
- Assumes the role of the main point of communication between the client and all departments within the property both in pre-planning and on-site
- Develops a strong working relationship with all support departments to ensure a successful event for the customers
- Represents Mandalay Bay in a professional and positive manner at all times, including off hours if on business travel
- Manages assigned operational functions within the department consistent with the strategic plan and vision
- For the department and the property
- Participates in department staff meetings
- Manages the delivery and measurement of guest service within assigned department(s) consistent with the company core service standards and brand attributes
- Ensures that necessary meeting facilities are reserved where applicable
- Manages human resources responsibilities within the department to include: supporting a work environment that promotes teamwork; accepts performance feedback; attune to the importance of recognition; mutual respect and employee satisfaction
- Participates in on-going training such as, but not limited to, the company’s diversity commitment, Master Connection Sales Training, Departmental Training and Company/Corporate required training
- Bachelor Degree in Hotel Administration or 2 years previous Hotel experience in a Manager role or higher
- Able to type 30 words/minute
- Ability to make sound decisions immediately without supervision
- Ability to project authority with overall knowledge of convention services and catering
- Working knowledge of accommodations room capacities
- Working knowledge of Front Desk and/or Convention Reservations procedures
- Excellent organizational skills to function effectively under time constraints and within established deadlines, with particular attention to detail
- Read and write proficiently to evaluate reports, correspondence and statistical information
- Perception and awareness of individual needs and the ability to handle all situations calmly and professionally
- Must have computer skills with working knowledge of Microsoft Word and Excel or their equivalents
- Able to effectively communicate in English, in both in written and oral form
26
Executive Service Manager Resume Examples & Samples
- Responsible for the management of a large managed services engagement or the management of a number of smaller or less complex engagements; Required to be engaged during the transition phase working in conjunction with the Transition Manager into the 'steady state' phase, ensuring that all the pre-requisite service management tools, processes and resources are in place, tested and working, to the satisfaction of the customer
- Required to continually seek to build and enhance enduring relationships with key customer executives while working to achieve a thorough understanding of their current and future business requirements; Required to promote customer confidence in NCR, its Solutions and Services
- Role responsible for being the single point of contact for service accountability globally; Manage virtual teams to achieve desired outcomes; Responsible for lifecycle account management
- Orchestrates all program activities in the program portfolio
- Educate internal stakeholders on Customer requirements, future strategies and directions; Develops strategic plans and enterprise wide transitions strategies, collaborating with internal organisations; Provides recommendations to senior Region and BU management on technical area of expertise
- Optimise the revenue stream from customers and take active measures to identify additional customer services opportunities and engage sales resources (such as Services and Solutions Sales Consultants) to work on proposals for this additional business
- Orchestrates the presentation of all program proposals, plans, NCR program methodologies and solution capabilities within NCR, to third party vendors and to the Customer; Obtains sign-off from the Customer, third party vendors and internal NCR groups
- Manages program processes and coordinates multi-functional resources to ensure goals, schedules and quality commitments are met; Reports program status versus plan to NCR management, Customer and third party management as appropriate; Conducts post project and program reviews to measure performance versus goals and contribution to customer's effectiveness
- Ensure that all systems, both hardware and software are installed and operational prior to start of service; Develop a complete Operations Manual and supporting documentation
- Responsible for identifying risks and issues, initiating mitigating strategies and taking corrective action as appropriate; Identifying and managing dependencies with sub-Program projects, other Programs, other parts of NCR, and external organizations; Identifying, forecasting and acquiring the resources required to deliver the Program, and ensuring their effective usage
- Manages the Program's budget, tracking and monitoring costs, and ensuring that the profitability targets are met; manages a team consisting of one or more Project Coordinators and Project Managers
- Some travel expected – within Australia and off-shore locations
- Bachelor's Degree in related discipline 10+ years of related experience
- Advanced Project Management training eg. Project Management Professional (PMP)
- Experience in contract management and driving service improvement initiatives
- Excellent communication skills and ability to operate at all levels within the Customers organization, especially with key decision makers
- Certification in ITIL
- Experience of working in a managed services or outsourcing environment, used to multi-tasking and moving from project to project
27
Executive Meetings Manager Resume Examples & Samples
- Minimum of 2-3 years’ experience in a similar role with an international chain
- Exceptional prospecting and negotiation skills
- Thorough knowledge of hotel operations
- Ability to read, write, and communicate verbally in English
- Skill in establishing and maintaining effective working relationships with staff and guests
- Minimum high school education or equivalent required
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Executive Boards Manager Resume Examples & Samples
- Build internal networks with stakeholders, lines of business leads, and customer programs to create virtual advisory board teams to build content and recruit customers
- Build external networks with hotels, restaurants, 3rd party speakers, and others to strengthen and leverage logistical relationships
- Strengthen board member customer account relationships through regular interactions throughout the year and identify key customers for case studies, speaking opportunities, and other customer success amplification opportunities
- Identify and recommend customers and content to build upon and to consistently refresh councils
- Align board feedback to relevant and important customer themes to be addressed internally
- Manage logistics for each board meeting – includes 3rd party vendors, invitations, response tracking , meeting materials, compliance/confidentiality agreement approvals
- Continuously recruit relevant, new board memberships and content
- Very detailed tracking and management of all activities – customer rosters, invitation process, venue management, email communications, etc
- Advocate for advisory boards and customers
- Provide customer feedback to appropriate channels for post-meeting follow up actions
- Strong customer facing skills and a natural relationship builder
- Positive and open-minded to trying new and different ideas and approaches
- Strong attention to detail; able to work on multiple board meetings at once
- Creative, energetic, and enthusiastic
- Experience in any of the following will be helpful
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Executive Club Manager Resume Examples & Samples
- High school diploma or GED; 2 year’s experience in the guest services, front desk, housekeeping, or related professional area
- Extends professionalism and courtesy to guests at all times
- Provides excellent customer service by being readily available/approachable for all guests
- Motivates and encourages staff to solve guest and employee related concerns
- Strives to continually improve guest and employee engagement
- Answers guest questions and directs guests within the members lounge
- Assists coordinates customer group requests
- Takes proactive approaches when dealing with guest concerns
- Assists members lounge Team in understanding guests’ ever-changing needs and expectations, and how to exceed them
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Executive Meetings Manager Resume Examples & Samples
- Meet & greet clients on event dates and supervise as needed
- General knowledge of conference technology and audio visual needs
- Entertain prospective clients and give tours of event space, outlets and guest rooms
- Work with F&B Director and Banquet Manager to establish policy standards, procedures, operational guidelines & service manual
- Must possess computer skills, including but not limited to, Microsoft Word, Excel, and Delphi
- Extensive knowledge of revenue management
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Executive Briefing Center Manager Resume Examples & Samples
- Help drive the setup, maintenance and enhancement of the Customer Event structure and process protocols for sales force and external customer visits
- Facilitate multi-day working sessions involving the Customer and Riverbed with a focus on delivering increase in sales and deals and stronger relationships
- Manage EBC programs and initiatives
- Plan the client journey, end-to-end, with focus on delivering a flawless customer experience while visiting the Riverbed EBC
- Gain agreement for visits with appropriate stakeholders – Executive Sponsors, Leaders and Engagement Management team – to ensure “ownership” each visit
- Work with the various Riverbed businesses to capture any unique engagement needs to structure and implement the process that complements their specific business and/or staff requirements
- Collect and report on customer visit metrics
- Pro-actively and consistently incorporate feedback into the engagement process
- Comfortable with technology – able to build agenda and apps for EBC app
- Seasoned professional with a breadth of skill sets including facilitation, consulting, strategic engagement and event planning
- Good understanding of technology portfolio
- Quantitative and qualitative analysis to drive operational excellence in the areas of strategic engagement
- Strong facilitation, presentation and communication skills
- Exceptional organization skills to juggle many tasks without losing sight of what’s is most important
- Experience in marketing, management consulting, product management and account management, effectively networking with accounts from C-Level down in order to achieve successful execution
- Ability to vividly communicate a compelling view of the future state in a way that helps others understand and feel how business outcomes will be different when vision and values become a reality
- Good judgment and pragmatic approach to delivering software that optimizes activities across company needs, business - constraints, and technological realities
- Bachelor’s Degree in Computer Science, Statistics, Mathematics, Economics, Marketing, Business or equivalent
- A minimum of 5 years of professional experience in Pre-Sales, Business Development, or operations with Software/Business/Marketing/Sales/DesignThinking background
- LI-TC1
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Executive Lounge Manager Resume Examples & Samples
- Handle enquiries and feedback, promptly and efficiently
- Manage and guide a Team that is current with all hotel services as well as VIP requests and special events and that demonstrate a knowledge of external locations, attractions and landmarks in the vicinity
- Previous Executive Lounge supervisory experience in the hotel sector
- Ability to listen and respond to Guest needs
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Executive Lounge Manager Resume Examples & Samples
- Ensure all guest supplies and amenities are offered and replenished to the required standards
- Ensure your team maintains a professional manner and are up to date with VIP guest movements, hotel events, local attractions and activities
- Previous Front Office or Food and Beverage experience leading a team in the hotel, leisure or retail sectors
- Fluent in the English language in order to communicate professionally with guests and team members, both in person and over the telephone
- Discounts of 25- 50% on products and services in participating Hilton outlets
- Access to Hilton University training, offering more than 3000 learning programs
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Executive Development Manager Resume Examples & Samples
- Strong technical knowledge in areas of adult learning, leadership and executive development, Industrial/Organizational psychology and instructional design; ideally experienced in developing executives
- Expert knowledge and experience with all types of learning delivery methods
- Exceptional programme management skills – strong orchestrator who can work across the global matrix and experienced negotiating with and managing third party suppliers
- Excellent interpersonal, facilitation, communication and consulting skills. Ability to assess needs, influence, collaborate and partner at the most senior levels in the organization
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Executive Meetings Service Manager Resume Examples & Samples
- Coordinates all aspects of convention, including but not limited to food and beverage, meetings, transportation, rooms, pre-planning, pre-payments, credit applications, limousines, amenities, site inspections, etc
- Attends all pre-planning, pre-convention and post-convention meetings for assigned groups
- On site liaison between client and hotel
- Handles customer complaints with the intent of resolving situations to the satisfaction of all parties
- Maintains good working relationships with local DMCs, ground handlers, meeting planners, decorators and LVCVA personnel
- At least 2 years of experience in Convention Services/ Catering and/or Hotel Operations
- Ability to access all areas of the facility and travel off property
- Ability to project authority with general knowledge of hotel operations and food and beverage preparation
- Ability to maintain physical stamina and proper mental attitude to deal effectively with guests, management, and other cast members while working under pressure and meeting deadlines
- Handle non-routine, sometimes stressful situations
- Working knowledge of Microsoft Word and Excel
- Able to effectively communicate in English, in both written and oral form
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Executive Meetings Manager Resume Examples & Samples
- Solicits new and existing accounts while maximizing the banquet space to meet/ exceed revenue goals, including telephone solicitation, outside sales calls, site inspections, networking, maintenance of guest data base, and written communication
- Respond to all inquiries in a prompt and professional manner
- Responsible for maintaining the financial goals of the Mission Bay Conference Center through the use of timely, accurate and binding client contract negotiations, Banquet Event Order production, guest – specific proposal development, profitability and displacement analysis
- Work directly with guests in all manners of contractual negotiations and actively participate in catering sales presentations, property tours, and guest or client meetings as required
- Plan, up – sell and coordinate function details with clients, including but not limited to space requirements, meeting times, equipment requirements, menus, billing, etc
- Create and distribute effective group resumes and banquet event orders to communicate guest needs to all concerned departments in an accurate and timely fashion
- Maintain clear, concise and up – to – date records in the catering booking system and in guest files
- Compile data and provide input for the creation of annual and quarterly sales goals and monitor achievement
- Coordinate with all departments to meet/ exceed budgets for expenses for all event business
- Responsible for ongoing and open communication within the sales department as well as with Senior Management and departmental peers throughout the operation
- Assist the sales administrative support staff with operations tasks such as answering telephones, photocopying, and maintaining sales files. Assist with other duties as assigned by the Director of Catering Sales, such as attending meetings, producing sales plans and reports and any additional projects that are required
- Develop and continually enhance relationships with past guests and key accounts to ensure repeat bookings
- Attend networking meetings such as MPI, trade shows, community events and trainings to expand the Conference Center’s visibility and awareness in the Meeting Event Industry and to our San Francisco Bay Area meeting planning colleagues
- The Executive Meeting Manager reports to the Director of Catering Sales
- The Executive Meeting Manager works independent of direct supervision, but receives general guidance from the Director of Catering Sales
- The ability to organize and manage multiple priorities and responsibilities
- Excellent oral and written communication skills, hospitality skills and proficiency in Microsoft Office programs
- A thorough knowledge of practices and procedures of the catering, food and beverage, and hospitality professions
- A familiarity with the SMERF market segment, with emphasis on the Educational market as well as local corporate businesses
- The ability to professionally represent the location at community and industry organizations and events as well as at in-house or client events
- The ability to negotiate with, influence and sell to professionals and/or prospective guests
- Ability to arrange and recover from last minute changes, and multi – task in a busy, changing environment
- Exhibit a positive, proactive and enthusiastic attitude and demeanor in striving to meet the Mission Bay Conference Center’s business and service goals and objectives
- Recognizes the importance of meeting deadlines as set forth by senior management in pursuit of larger goals and objectives
- Intermediate Microsoft Office experience required
- Delphi experience huge plus!
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Executive Floor Manager Resume Examples & Samples
- Ensures compliance with all policies, standards and procedures
- Understands and complies with loss prevention policies and procedures
- Informs and/or updating the executives, the peers and the subordinates on relevant information in a timely manner
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Executive Lounge Manager Resume Examples & Samples
- Must have comprehensive knowledge of food and beverage preparations, service standards, guest relations and etiquette
- Knowledge of appropriate table settings and service ware
- Comprehensive knowledge of the Japanese and English language. Ability to effectively communicate with guests and employees
- Basic mathematical skills
- Ability to operate various food and beverage equipment
- Ability to set realistic goals and standards
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Manager Executive Meetings Resume Examples & Samples
- Focus on a consistently execute up-selling approach
- Work on all aspects of the sales process from receiving inquiry calls, booking business, confirming details and working with the group while they are at the hotel
- Meet with clients to work out the details of their functions
- Escort clients through the property and highlight features of facility as well as available services
- Keep updated on current sales trends within the market and the competitive set
- Participate as team player with other key hotel members
- Professionally represent the hotel in community and industry organizations and events
- Provide constructive feedback to all departments and to hotel sales and marketing leaders
- Must be self-motivated and able to work with minimal supervision Must possess leadership skills
- Knowledge of computer accounting programs, math skills as well as budgetary analysis capabilities required
- Knowledge of hotel and competitive market
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Executive Director / Client Manager Resume Examples & Samples
- Own all aspects of originating term loans on stabilized multi-family properties
- Five plus years proven commercial multi-family real estate income property lending experience
- Strong marketing and business development experience with a proven track record of originating term loans on commercial multi-family real estate properties
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Executive Meetings Manager Resume Examples & Samples
- Respond to sales inquiries from potential clients and customers seeking sleeping rooms, meeting space, food and beverage services, etc
- Initiate new sales, prospects and qualifies leads and solicits potential clients
- Host and entertain clients and maintain client accounts
- Conduct property site visits and answer questions
- Determine rates, prepare proposals, negotiate contracts, service accounts and analyze lost business for the hotel(s)
- Develop sales plans and strategies to meet or exceed established revenue and room night goals
- Partner with operations departments to ensure full participation in servicing accounts
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Manager, Executive Escalation Resume Examples & Samples
- Translate the company’s corporate objectives and core values into handling plan for each customer
- Communicate politely and timely with customers and stakeholders by SMS, email, letter, face to face, and telephone calls
- Maintain awareness of customer needs through regular contact via SMS, email, letter, face to face, and telephone calls both proactively and reactively
- Provide advice and assistance to customers that are using the products or services of the company
- Investigate and solve customer’s long-standing or complex problems passed on by various sources
- Provide effective service recovery in addressing customer’s needs by ensuring compliance to service recovery procedures and minimizing costs through corrective actions
- Provide timely and accurate update of assigned cases to Senior Management Team, respective authorities and stakeholders
- Work with stakeholders to investigate complaints and suggest improvements
- Identify and highlight issues that impact policies, processes and procedures for the necessary changes/improvements
- Develop strong business relationships with all stakeholders to ensure the appropriate delivery and communication of processes improvement
- Maintain accurate and timely records of correspondence or discussions with the customers in various systems
- Be the voice of the customers. Suggest improvements and seek opportunities for innovation in customer service standards, policies and procedures for the company or department
- Keep abreast of developments and changes in products, services, policies and procedures by reading pertinent journals, attending briefing/meetings and courses
- Participate in a variety of special projects as requested, including explorations of system or process improvements and etc
- Prepare advisory notices for customers that demonstrate inappropriate behavior
- Educate customers and correct customer’s expectations through effective communication and negotiation
- Degree with 5 years of relevant working experience in a fast-paced environment and service industry
- Possess strong customer service orientation and proven excellent customer service skills
- Demonstrate ability to interpret customer needs correctly, creative problem solving and negotiation skills
- Possess good interpersonal skills and attitude; meticulous, organized, reliable and able to handle work pressure well
- Possess strong command of written and spoken English
- Ability to work independently and collaborate with others
- Possess good knowledge about contact centre operations
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Executive Meetings Manager Resume Examples & Samples
- Meet and exceed quotas and financial objectives set by Management
- Effectively solicit all existing and prospective target accounts to meet defined business parameters, resulting in closing contracts through effective contract negotiations that align with meeting company’s financial objectives
- Qualify and respond timely to assigned leads and follow through on commitments
- Maintain account base of business through on-property customer meetings to identify repeat business opportunities
- Partner with the customer to understand their needs and meeting objectives, effectively position the unique value proposition of the property to align with the customers’ needs to close business and meet financial objectives
- Implement sales action plans and follow through for the development of designated market segment that includes (but not limited to) telephone, direct mail solicitation and entertainment
- Manage effectively within defined sales roles, internal sales processes and procedures
- Effectively position all the benefits of the property (verbally and/or written) by aligning our unique insights to customer key priorities
- Accurately forecast and report sales pipeline
- Regularly and independently engage with cross-functional teammates to understand product and services available to Groups and how the Hotel differentiates itself from our competitive set
- Support other members of the Sales Team as needed
- Understand the overall market – competitors’ strengths and weaknesses and how to sell through them
- Participate in site inspections, entertainment, networking events, training (as assigned) midweek, evenings and weekends as needed
- Ensure that business is turned over properly and in a timely manner for quality service delivery
- Manage effectively within defined sales roles, internal sales processes and departmental / company policies and procedures
- Enter required data into CRM system to document all pertinent daily Sales activities, cataloging account and client information accurately as defined by department SOP’s
- Effectively work within the structure of the defined Sales and RISE (Revenue Integrity Sales Evaluation) Processes to effectively evaluate and process sales contracts
- Use additional tools provided to rapidly evaluate and identify qualified lead opportunities that have the potential to meet business objectives
- Document all pertinent daily Sales activities, cataloging account and client information accurately as defined by department SOP’s
- Consistent and regular attendance is an essential function of this job
- Proof of authorization/eligibility to work in the United States
- Bachelor’s Degree; Business or Hotel Management discipline preferred
- Ability to communicate clearly and effectively in English, both in spoken and written form
- Must be able to obtain and maintain Alcohol Awareness (TAM) card and any other certification or license, as required by law or policy
- At least 1 year professional hotel sales or 2 years meetings industry front of house operations related experience
- Strong interpersonal skills with the ability to communicate effectively with guests and other Team Members of different backgrounds and levels of experience
- Must be able to work varied shifts, including nights, weekends and holidays
- Strong customer relations and listening skills
- Solid problem solving, time management, and organization skills
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Manager, Executive Speechwriting Resume Examples & Samples
- BA/BS Bachelor’s Degree
- Experience writing speeches for senior level executives
- Excellent presentation, public speaking and written communication skills
- Experience working within a large business, preferably a global organization and/or top-tier communications agency
- Exceptional organizational skills; ability to manage several projects at once, even while away from the office
- Ability to take direction with minimal explanation and to understand concepts quickly
- Ability to be available and accessible during non-traditional hours when/if needed
- Proficient skills in Microsoft Word and PowerPoint
- MA/MS Master’s Degree
- A minimum of two (2) years of supervisory experience
- Hospitality industry experience
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Executive Business Manager Resume Examples & Samples
- Management of DCC Executive and DCC Board governance; this responsibility involves working with the MD and Exec Team to plan the forward agenda, co-ordinating the preparation and production of papers, quality assurance and ensuring their timely dissemination to participants
- Preparation for, and facilitation of, “critical path” MD meetings with the Exec Team, Board, customers, government and Capita. While members of any one of these groups may initiate these meetings through the MD’s Executive Assistant, the EDM is responsible for ensuring that the meeting objectives are realistic, that preparation is appropriate, and that the MD is well-prepared
- Co-ordination/orchestration of projects and commitments directly involving the MD and his direct reports. This responsibility primarily focuses on ensuring that outcomes and expectations, roles and responsibilities are clearly defined. Where there is misalignment the EBM will ensure that work plans are co-ordinated and coherent
- Development of draft communication on behalf of the MD and/or research in support of these. This will include presentations and papers for engagements with industry, government and suppliers as well as specific pieces of analysis on topics central to the MD’s agenda
- Proactive identification of issues that could impact the successful execution of the MD’s commitments; this responsibility involves elevating those issues about which the MD should be aware and framing/positioning ideas to resolve the problem/mitigate the risk
- Previous experience within a strategic and facilitative role. Ideally within a corporate environment
- Experience of the energy and telecommunication sectors whilst advantageous is not essential
- Results/action-orientation; project management skills
- Personal resilience and the ability to manage and prioritise multiple competing requirements
- Outstanding emotional intelligence
- Confidence, tact and diplomacy in communicating requirements and constructively challenging senior executives
- Strong strategic/financial analysis skills; a keen eye for detail
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Executive Meetings Manager Resume Examples & Samples
- Excellent inter-personal and sales-related skills
- Requires computer skills, including, but not limited to, Microsoft Word, Excel, Outlook, Hilton’s OnQ PMS System and Delphi
- Extensive knowledge of hotel facilities, services, amenities and other offerings
- Ability to make independent decisions
- Participate as a team player with all departments
- Provide constructive feedback to all departments
- Be a leader and a role model to all associates
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Executive Meetings Manager Resume Examples & Samples
- At least 2 years of hotel experience
- At least 1 year of hotel sales experience
- Working knowledge of Microsoft Office (Word, Outlook, Excel and Powerpoint)
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Executive Business Manager Resume Examples & Samples
- Grow revenue and profit in your market segment
- Drive go-to-market strategies for the product line
- Develop strong relationships with the key decision makers in the automotive interconnect market
- Assist in the design-in process and drive to revenue realization
- Help drive the product road map for the next generation of products
- Justify and get funding for the development of new products
- Travel globally to meet with customers and partners
- BSEE with 5+ years of experience in technical marketing or product line management in the semiconductor space; automotive experience preferred
- Candidate should be analytical and detail oriented
- Candidate must be collaborative and a team player as he or she will work with other teams in the organization to provide real world system level solutions to our customers
- Relationship building- Need to connect with customers and ecosystem partners
- Excellent Communication - Ability to communicate effectively with executives and engineers
- Collaborative - Work with the other teams at Maxim to develop differentiated products on-time
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Executive Lounge Manager Resume Examples & Samples
- High school diploma or GED; 3 years experience in the food and beverage, culinary, or related professional area
- Complies with all corporate accounting procedures
- Assists GM as needed with annual Quality audit
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Executive Engagement Manager Resume Examples & Samples
- Analyze, identify and recommend appropriate customers to target for executive engagement
- Work with regional customer program teams and sales account teams to proactively qualify the right customers at the right level at the right time for top-level Oracle executives to engage with
- Execute on plans including obtaining and reviewing customer nominations for executive engagement, and leading efforts to confirm customer meetings and ensure delivery of executive briefing documents and/or briefing calls
- Organize and attend internal account team planning calls and executive briefings, and occasional customer-facing meetings as requested
- Organize executive engagement debrief calls with account teams for feedback and next steps, and drive and track follow-up actions for executive and customer
- Provide periodic reportingon status of executive engagement follow-up actions and any issues to be resolved
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Executive Lounge Manager Resume Examples & Samples
- 1- Customer relations
- Develops high quality relationships with guests throughout their stay
- Handles any guest complaints or contentious issues that cannot be settled directly by receptionist or the Receptionist Team Leader, providing a rapid solution
- 2- Professional techniques/ Production
- To ensure the proper work of the operations and handle every situation happening during night time around the hotel
- Maintain constant check of service standards to assure the consistency and efficiency of the hotel’s service, quality, policies and practices
- Maintain an accurate record in the logbook of items and incidents which may be of concern to the management and/or which may requires further attentions or follow up. All incidents need to be written in guest profile in Opera
- Fully understand and master Fire Manual procedure, Connector Handbook, all Frequent Flyer Programs and Loyalty Programs
- Double check the preparation of VIPs, Group arrival and Group Departure
- Implement new departmental policies and procedures as determined by the management
- Be responsible for ensuring that all Financial and Audit Procedure are respected. Control daily: Bucket Checks, Cashier Closures, Registration cards and correspondence, Rebates, Paid Out, credit limit report
- Following the pending PM/PX and their payment
- Check during daily operation that the Pullman Standards are fully completed by Front Office Manager hotel policies and standard operation procedures
- Be responsible for the night patrols
- To ensure the overall co-ordination as per emergency procedure establish
- Be fully in charge of the overnight duties
- Report directly to the Front Office Manager
- 3- Team management and cross-departmental responsibilities
- Lead the team by being an example
- In charge of night auditor and the night butlers and assist colleagues from the same or another department
- Be responsible of night auditor and the night butlers
- Develop and train the new team members and insures the fulfillment of the hotel/chain standards and job descriptions
- Guaranty a good communication a relation with other departments
- Realize periodical evaluation of the team members
- 4- Commercial/ Sales
- Ensures the whole team is up-to-date with the sales priorities for the day, as initiated by the Front Office Manager
- Innovates to improve the welcome provided for guests and organization within the teams
- Ensures application of the hotel’s pricing policy
- Is familiar with the hotel’s environment and competitor hotels
- Ensures guests are satisfied with their stay as they leave, informing his/her superior if necessary
- 5- Management and administration
- Takes part in preparing the rooms pricing policy and in increasing REVPAR
- Ensure that all potential and real Hazards are reported immediately and rectified
- Be fully conversant with all departmental Fire, Emergency and Bomb procedures
- Ensure that all emergency procedures are rehearsed, implemented and enforced to provide for the security and safety of guests and connectors
- Ensure the safety of the persons and the property of all within the premises by fairly applying Hotel Regulations by strict adherence to existing laws, statutes etc
- Ensure all connector within the department work in a manner which is safe and unlikely to give risk of harm or injury to selves or others
- Use safe manual handling techniques and practice safe work habits following Pullman Health, Safety and Environment policies, maintain procedures to minimize our impact on the environment and prevent pollution
- 6- Hygiene/ Personal safety/ Environment
- Knows the safety regulations and ensures their application
- Keeps the workplace clean and tidy
- Ensures the safety of people and property the hotel
- Respects and ensures respect of the hotel’s commitments to the “Environment Charter” (saving energy, recycling, sorting waste etc.)
