Library Technician Resume Samples

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CM
C Mayer
Cassandre
Mayer
4808 Brown Unions
San Francisco
CA
+1 (555) 583 5246
4808 Brown Unions
San Francisco
CA
Phone
p +1 (555) 583 5246
Experience Experience
Dallas, TX
Library Technician
Dallas, TX
Abernathy LLC
Dallas, TX
Library Technician
  • Processes new and existing collections following current best practices and procedures as delineated by the Special Collections Librarian. This work also includes writing brief descriptions of collections, providing bibliographical data, assigning Library of Congress subject headings, and integrating new and existing finding aids into the archival information system
  • Working knowledge of inventory, retrieval and maintenance issues related to legal serials and monographs published in various languages
  • Cooperating with co-workers
  • Manage the circulation desk, check in/out materials, review patron records, compile list of overdue materials, send out overdue reminders, search for missing materials, shelf read, shelve materials, answer reference questions, answer directional questions, and other duties as assigned
  • Working knowledge of library cataloging software
  • Monitors and manages journal section to ensure integrity between each database
  • Support the development of NIC marketing materials through media packaging, library signage, and creative design of pamphlets or brochures
Houston, TX
Afs-library Technician
Houston, TX
Mayert and Sons
Houston, TX
Afs-library Technician
  • Field questions from managers and team members, interpret project procedures, document preparation, and provide assistance with various administrative issues
  • Support craft personnel and project staff throughout work day by locating and issuing Work Packages
  • Selecting, cataloging, and classifying Work Packages, answering requests, using library systems, and specialist computer applications
  • Resolve problems found during quality check working with construction engineers, craft, or other team members
  • Utilize and understand the responsibilities associated with tasks performed in accordance with an integrated project schedule
  • Identifying and documenting late or missing Work Packages
  • Champion the commitment to safety, security, environmental, and quality priorities and values throughout the MOX Project
present
Dallas, TX
Cdoc Library Technician
Dallas, TX
Lynch, Roberts and Ernser
present
Dallas, TX
Cdoc Library Technician
present
  • Supervise the processing and shelving of new materials
  • The position is responsible for providing library services to adult offenders of diverse physical and mental abilities
  • Read and adhere to all CDOC Administrative Regulations and facility adjustment sheets
  • Compose and distribute monthly narrative and statistical reports. Perform support/clerical duties as assigned
  • Position also hires, trains and supervises offenders who work in the library. This will include: work planning, monitoring, evaluating and providing feedback. These duties also include assigning tasks, directing work flow, scheduling work and establishing work standards
  • Monitor behavior of offender patrons, enforce security regulations and library rules, eject problem patrons, write reports on rule infractions, and resolve conflicts between offenders
  • Work with facility library work leader, Regional Librarian and Programs Manager to monitor the library budget
Education Education
Bachelor’s Degree in Library Science
Bachelor’s Degree in Library Science
Washington State University
Bachelor’s Degree in Library Science
Skills Skills
  • Ability to meet high service standards in all interactions (in-person, by telephone, via e-mail or online) and to manage others to provide excellent service
  • Excellent interpersonal skills and ability to establish and maintain effective work relationships
  • Strong organizational and written communication skills, ability to analyze and solve problems
  • Ability to interpret and explain a wide variety of policies and procedures, varying from basic to complex, to the public, and to exercise independent judgment
  • Strong organizational and time management skills. Detail-oriented
  • Ability to instruct patrons on use of library resources or computer procedures
  • Knowledge of interlibrary loan sources
  • Knowledge of Integrated Library Systems
  • Knowledge of circulation procedures
  • Strong customer-service skills
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12 Library Technician resume templates

1

Library Technician Resume Examples & Samples

  • Manage the circulation desk, check in/out materials, review patron records, compile list of overdue materials, send out overdue reminders, search for missing materials, shelf read, shelve materials, answer reference questions, answer directional questions, and other duties as assigned
  • Collection management duties include selection of items to enhance our circulating collection of books and DVDs
  • Creating digital access involves barcoding the collection into our current database and implementing self-checkout procedures
  • MLIS or library training or experience
  • Experience cataloging books and media, ideally using Library of Congress Classification
  • Strong organizational and written communication skills, ability to analyze and solve problems
  • Demonstrable customer service orientation with a friendly can-do attitude
  • Ability to work in a non-structured, ever-changing environment
  • Working knowledge of library cataloging software
  • Fluency in FileMaker Pro
  • Frequent reaching, bending, stooping, kneeling, or crouching
  • Frequent lifting, pulling, or pushing up to 40 lbs
2

Library Technician Resume Examples & Samples

  • Strong customer-focused work experience
  • Excellent interpersonal, phone and communication skills
  • Knowledge of basic medical terminology (verified by HR test)
  • Strong computer skills, especially with using internet browsers and programs
  • Experience with Microsoft Office Suite Programs
  • Experience with email programs, especially attaching documents
  • Experience using online library (card) catalog
  • Experience working alone, as well as with a team
  • Experience learning new skills that supplement existing knowledge
  • Strong customer-service skills
  • Strong team skills, including communicating with co-workers, cooperating on projects, exhibiting flexibility in work schedules
  • Strong organizational and time management skills. Detail-oriented
  • Ability to work with frequent interruptions
  • Ability to re-prioritize, as needed
  • Strong computer and internet skills
  • Competent in Microsoft Office Suite programs
  • Ability to work with minimum supervision
  • Ability to instruct patrons on use of library resources or computer procedures
  • Desire to learn new skills and expand existing knowledge
3

University Library Technician Resume Examples & Samples

  • Significant and relevant experience providing public/customer service
  • Ability to work effectively in a high-volume, high-demand environment, and to manage multiple, sometimes competing, priorities
  • Ability to interpret and explain a wide variety of policies and procedures, varying from basic to complex, to the public, and to exercise independent judgment
  • Knowledge of variety of current consumer electronics products such as digital cameras, tablets, projectors, and laptops
  • Attention to detail, time-management, and organizational skills
  • Very good written and oral communication skills
4

Library Technician Resume Examples & Samples

  • Experience with library technologies
  • Experience with library instruction
  • MA or MS degree in Library Science or Information Science
5

Library Technician Resume Examples & Samples

  • Databases sufficient to perform the job, duties, and tasks associated with the position
  • Avionics repair and component repair
  • Instrument, electronic and electrical test equipment
  • Knowledge of avionics repair and component repair
  • Procuring and organizing avionics manuals
  • Cooperating with co-workers
6

Library Technician Resume Examples & Samples

  • CATALOGING materials in English and various modern European languages by analyzing and modifying LC and member library records from the OCLC database. Specific cataloging assignments vary over time according to the needs of the department. There will be particular emphasis on special project cataloging such as Special Collections materials
  • METADATA CREATION for a wide variety of materials, both language and non-language, for use in the Libraries' digital repositories
  • AUTHORITY WORK, including working with unmatched access points (personal names, corporate/conference names, series, uniform titles for translations, and subjects) and with notifications of access point changes
  • PROFESSIONAL DEVELOPMENT, staying current with technological developments, particularly in OCLC, LUNA, Sierra, and the Libraries' discovery tool by reading technical publications and system documentation, attending instruction sessions, and consulting with other department members
  • A current resume
7

Library Technician Resume Examples & Samples

  • A high school diploma is required; a GED or certificate from a vocational training curriculum may be substituted
  • Must possess the skills and ability to effectively communicate both orally and in writing
  • Must possess and exercise diplomatic tact and interface with the customer
  • Must be proficient in the full suite of Microsoft Office products and tools
  • 3 year of professional experience
8

Library Technician Resume Examples & Samples

  • Relevant experience with maker tools and practices, particularly 3D printers, 3D scanners, 3D design software, and laser cutters
  • Significant and relevant experience providing excellent public/customer service
  • Demonstrated understanding of the current information and learning needs of students in a college/university setting
  • Ability to work effectively in a high-volume, high-demand environment, and to manage multiple, sometimes competing, priorities
  • Familiarity with the content of collections and resources provided in a library environment sufficient to assist students and faculty with research-related questions
  • Ability to interpret and explain a wide variety of policies and procedures, varying from basic to complex, to the public, and to exercise independent judgment
  • Computer skills including word processing, e-mail, web browsers, and spreadsheets or databases; familiarity with emerging and multimedia technologies that support research, teaching, and learning
  • Supervisory experience
  • Attention to detail, time-management, and organizational skills
  • Very good written and oral communication skills
  • Excellent interpersonal skills and ability to establish and maintain effective work relationships
  • Ability to meet high service standards in all interactions (in-person, by telephone, via e-mail or online) and to manage others to provide excellent service
  • Demonstrated ability to locate, analyze, and interpret data contained in complex, technically advanced environments
  • Ability to lift/carry 30 lbs.; may be required to use a step stool, to stoop, bend, or crouch
  • Knowledge about the use of technologies to support creative learning
  • Familiarity with hardware, software, and online tools for the creation and manipulation of image, video, and audio content (e.g., Photoshop, iMovie)
  • Experience with data collection and analysis
  • Instruction experience
9

Library Technician Resume Examples & Samples

  • Provide library clerk services on the library floor, while staffing the front desk, and through the helpdesk
  • Elicit information to weekly report on upcoming NIC activities like classes, conferences, national events, and travel schedules
  • Provide mail clerk, receiving, packaging, metering, and shipping duties
  • Monitor, maintain, and report on NIC item inventory, library inventory, media production, and supplies
  • Store and organize NIC items, library items, supplies, and equipment
  • Support the development of NIC marketing materials through media packaging, library signage, and creative design of pamphlets or brochures
  • Develop and edit master source media to prepare for duplication services; Test source and duplication files
  • Duplication services to include mass production of CDs, DVDs, USBs, and print
  • Interface with the NIC Learning Management System Program Manager to keep the nicic.gov website current on offerings
  • Provide logistical support of correctional conferences by proactively communicating with NIC staff, preparing for conference requirements, and shipping equipment and materials
  • Provide regular reporting on metrics associated with the above duties
  • Two years’ experience in an administrative work/volunteer environment
  • Advance communication ability both written and verbally, to include public speaking
  • Availability to travel up to two times per year
  • Strong customer service skills and ability to professionally collaborate with peers and
  • Must be able to pass a Federal government background investigation
10

Library Technician Resume Examples & Samples

  • Provides superior customer service in person, via phone, e-mail or fax, to all healthcare professionals and community patrons
  • Assists patrons with routine questions, referring to other staff members as needed
  • Accurately processes and administers all interlibrary loan activities, utilizing multiple systems and library databases
  • Provides document delivery via requested mode of technology
  • Orders new library materials (books, journals, etc.) and processes invoices under the direction of the librarian
  • Catalogs and processes library materials as received under the supervision of the librarian
  • Creates reports and notices concerning the circulation of materials
  • Monitors and manages journal section to ensure integrity between each database
  • Monitors department materials inventory and orders supplies as needed
  • Operates all library equipment
  • Assumes responsible for individually assigned special projects
  • Utilizes scripting as outlined in Service Excellence standards
  • Demonstrates behaviors in accordance with CREDO principles
  • Assumes other duties as assigned by the manager
11

Library Technician Resume Examples & Samples

  • Staffs the Smith Library Circulation Desk during assigned work hours, answers basic user questions and checks materials in and out of the reserve and circulating collections
  • Assures the all library materials are shelved in a timely manner and in their correct order
  • Provides basic instructions to library users on the operation of the equipment, such as printers and photocopy machines
  • Checks out keys to small group study rooms to eligible users
  • Issues/sells photocopy cards to visitors who need to print or make copies by adding value as directed by user’s request
  • Maintains working knowledge of credit/debit system used for vending cards
12

Library Technician Resume Examples & Samples

  • Bachelor’s Degree Library Studies, English, Communications or other relevant field
  • A minimum of 1 year of experience working in a library setting, preferably with large, international legal collections
  • Ability to communicate in English (written and oral)
  • Physical stamina, including the ability to push a fully-loaded book truck containing 300 lbs of material, the ability to lift at least 25 lbs, and the ability to stand for extended periods of time
  • Work schedule of approximately 40 hours a week; some flexibility available for scheduling of these hours (daytime or evening/Saturday)
  • MLIS or MLS Degree
  • Knowledge of the Library of Congress classification schedule pertaining to law (Class K)
  • Working knowledge of inventory, retrieval and maintenance issues related to legal serials and monographs published in various languages
  • Library ofCongress ClassSystem
13

Library Technician Nf Resume Examples & Samples

  • 465093900
  • Meet all qualification/eligibility requirements
  • A completed and signed copy DA Form 3433 is required prior to entrance on duty
  • Appointment is subject to completion of a favorable background checks/investigation to determine suitability for this position
  • Work schedule includes evenings and weekends
14

Library Technician Nf Resume Examples & Samples

  • List all paid or volunteer positions related to the experience asked for in the Assessment Questions
  • Include position title, position dates and pay grade (as applicable) and provide detailed information regarding the experience asked for in the Assessment Questions
  • To be considered for non-competitive appointment (e.g. transfer eligible or reinstatement eligible) you must list your current/former highest previous permanent grade held as a regular part-time or regular full-time non-appropriated fund employee with the Marine Corps
  • Need more information on how to respond to Assessment Questions? Visit our website: http://www.mccslejeune-newriver.com/jobs/index.html
15

Library Technician Resume Examples & Samples

  • Participates in committees and teams within and outside the library, particularly those related to archival processing and digital projects
  • Maintains helpful and supportive customer service behavior with all library patrons internally and externally; using good communication skills to relay progress of projects both within and outside the department when necessary
  • Associate degree or higher
  • Minimum of 3 years of relevant work experience OR 3 years of college OR a combination of both
  • Experience in an academic or research library or museum
  • Effective communication skills and the ability to interact professionally with faculty and staff
  • Ability to work efficiently and cheerfully in a busy, multi-tasking, and rapidly changing knowledge-providing environment. Must be able to handle multiple tasks and shifting priorities as driven by operational, developmental, and managerial needs
  • Commitment to user-centered library services
  • Ability to lift 30 pounds
16

Library Technician Resume Examples & Samples

  • Re information especially related to Americans with Disabilities Act (ADA) requirements state why the job exists
  • 1 to 3 years library experience required
  • Computer skills required
  • Knowledge of Microsoft Office (Word, Access, Excel and Outlook,)
  • Knowledge of Integrated Library Systems
  • Knowledge of interlibrary loan sources
  • Ability to conduct programs and special events for a general library
17

Library Technician Resume Examples & Samples

  • File incoming loose-leaf updates, advance sheets, and pocket parts
  • Support tracking, inventory control, and overall security of the Law Library collections by pin & linking monographs and serials and creating item and summary holding records in the Library’s integrated library system (ILS) as part of a long-term comprehensive inventory of the collection
  • Retrieve, collate, and prepare for binding unbound issues of titles selected for inclusion in the Law Library’s permanent bound serials collections
18

University Library Technician Resume Examples & Samples

  • Experience in an academic library setting, with relation to conservation, preservation, and bookbinding
  • Proficiency in current manual bookbinding techniques
  • Experience in working with a wide variety of media formats
  • Proficiency with computer applications, Microsoft Office, Adobe Photoshop, and/or graphic design programs
  • Graduation from a college program, preferably art or design related
19

Senior Library Technician Resume Examples & Samples

  • Performs copy cataloging and acquisitions work in library customer’s bibliographic databases
  • Adds holdings to and modifies catalog records in library customers’ bibliographic databases
  • Applies libraries’ specific local cataloging conventions to cataloging records
  • Creates and configures telnet sessions to connect to library customers’ systems
  • Trouble shoots problems with books and orders
  • Ability to walk and stand during the assigned shift as needed
  • Ability to grip/grasp continuously during the assigned shift
  • Ability to sit at workstation for extended periods of time
  • Ability to work effectively using a personal computer for long periods of time
  • Ability to operate computer equipment, including keyboard and monitor, phone equipment and other necessary office equipment
  • Ability to work designated shift including overtime as required, which could include time before or after the designated shift and/or weekends
  • HS Diploma or GED
  • 2 years of library/library vendor experience or 2 years performing the duties assigned to the Library Technician
  • 1 + years experience with cataloging rules and national cataloging standards, including but not limited to MARC records, AACR2r, LC and Dewey classification schemes, and Library of Congress subject headings
20

Library Technician Resume Examples & Samples

  • Resume/CV – List a detailed description of the major duties that you performed as part of each job. You must demonstrate that you qualify for the position and your education and experience must be clearly documented
  • Cover Letter – Optional
  • Three Supervisory References – Please make a note if you do not want your present employer contacted unless necessary to determine your qualifications for the position
  • Transcripts – Optional – If you have not graduated, please attach your transcripts to receive education credit for classes you have taken. Credit is given for classes relevant to the position
21

Afs-library Technician Resume Examples & Samples

  • Preparing items for meetings and/or attending meetings with department head(s) to ensure that documentation is obtained for future projects
  • Selecting, cataloging, and classifying Work Packages, answering requests, using library systems, and specialist computer applications
  • Support craft personnel and project staff throughout work day by locating and issuing Work Packages
  • Identifying and documenting late or missing Work Packages
  • Utilize and understand the responsibilities associated with tasks performed in accordance with an integrated project schedule
  • Champion the commitment to safety, security, environmental, and quality priorities and values throughout the MOX Project
  • Resolve problems found during quality check working with construction engineers, craft, or other team members
  • Field questions from managers and team members, interpret project procedures, document preparation, and provide assistance with various administrative issues
  • Maintaining database(s) for assigned area
  • Maintain Software Records Library
  • High School Diploma plus 3-5 years’ relevant work experience; or Associate’s Degree plus 1-3 years’ relevant work experience; or Bachelor’s Degree in related discipline
  • Relevant experience in a construction related field
  • Ability to work required hours including shifts from 4PM - 2AM
  • Ability to fully understand and interpret various technical documents, specifications, drawings, and schematics
  • Flexibility to change in job duties
  • Experience working in a NQA-1 Quality Assurance Program
  • Basic understanding of work packages and nuclear construction
22

Library Technician IV Assistant Resume Examples & Samples

  • Associate’s degree required, Bachelor’s preferred
  • 1-2 years’ experience in an office environment preferably in a higher education setting
  • Experience with MS Office, Access, Internet, Email
23

Library Technician Resume Examples & Samples

  • Perform circulation desk procedures
  • Provide excellent customer service through patron assistance and interaction
  • Make study room reservations using Excel spreadsheet and enforce study room reservation rules
  • Maintain the physicality of the library proper including the troubleshooting of computers, printers, copiers
  • Straighten shelves and maintain the cleanliness of student study spaces, which may consist of wiping carrels, whiteboards, and computer monitors
  • Participate in special projects and complete other duties as assigned
  • Help process reserve materials using Sierra and Microsoft Word
  • Assist Circulation Supervisor with development of workflow and procedures for Circulation
  • Sustain a flexible work schedule, which may include occasionally covering additional shifts as necessary
  • 1 year: Library experience
24

University Library Technician Learning Spaces & Services Resume Examples & Samples

  • Demonstrated understanding of the current information and learning needs of students in a college/university setting
  • Familiarity with the content of collections and resources provided in a modern library environment sufficient to assist students and faculty with research-related questions
  • Knowledge of audiovisual equipment including a variety of current consumer electronics products such as digital cameras, tablets, projectors, and laptops
  • Attention to detail, time management, and organizational skills
  • Excellent interpersonal skills and ability to establish and maintain effective work relationships
  • Ability to meet high service standards in all interactions (in-person, by telephone, via e-mail or online) and to supervise others to provide excellent service
  • Demonstrated ability to locate, analyze, and interpret data contained in complex online systems
  • Two or more years of relevant experience
25

Cdoc Library Technician Resume Examples & Samples

  • The position is responsible for providing library services to adult offenders of diverse physical and mental abilities
  • Answer patron requests for information, determine where to locate the desired information and execute a search. Provide reader's advisory service to offenders and staff. Provide instruction to offenders on information literacy and library skills. Receive requests, prepare orders, and deliver materials to offenders in segregation/diagnostic units who cannot visit the library. Inform patrons about availability of interlibrary loans; screen requests for appropriateness; instruct patrons in loan procedures; search incoming books from other libraries for contraband
  • Perform library computer functions: use the library's integrated library system, utilize the Internet to respond to information requests, and communicate via email. Train offender clerks in the operation of the cataloging, circulation and statistical reporting functions, supervising and assisting them with these operations when necessary. Catalog and classify library materials using copy catalog process
  • Position also hires, trains and supervises offenders who work in the library. This will include: work planning, monitoring, evaluating and providing feedback. These duties also include assigning tasks, directing work flow, scheduling work and establishing work standards
  • Compose and distribute monthly narrative and statistical reports. Perform support/clerical duties as assigned
  • Determine supplies to be ordered, prepare requisitions, place orders
  • Recommend materials to be ordered and verify vendor's physical inventory. Check in orders upon receipt and submit receiving reports and other paperwork as required
  • Supervise the processing and shelving of new materials
  • Work with facility library work leader, Regional Librarian and Programs Manager to monitor the library budget
  • Read and adhere to all CDOC Administrative Regulations and facility adjustment sheets
  • Monitor behavior of offender patrons, enforce security regulations and library rules, eject problem patrons, write reports on rule infractions, and resolve conflicts between offenders
  • Typing, ordering, preparing, shelving, and maintaining library materials
  • Using an integrated library system (ILS) for job related duties
  • Proficient with Microsoft Excel and Word: must have the ability to create, edit and manipulate data
  • Ability to Correspond and share documents via e-mail
  • Exceptional interpersonal/customer service skills
  • Ability to train/instruct others
  • Active listening skills: must have the ability to give full attention to what other people are saying, taking time to understand the points being made, and asking questions as appropriate
  • You are encouraged to print a copy of this announcement for your records** Conditions of Employment
  • Must be 21 years of age
  • Possess a valid Driver's License
  • Possess a High School Diploma or GED
  • Have NO felony convictions, to include any actions defined in 5 U.S.C. 301; U.S.C. 509, 510; 42 U.S.C. 15601-15609. The CDOC shall not hire nor promote anyone who may have contact with an offender who has engaged in sexual abuse which includes acts, activity, and sexual behavior, in a prison or other institution as defined in 42 U.S.C. 1997; or has been convicted of engaging or attempting to engage in sexual activity in the community facilitated by force, overt or implied threats of force or coercion, or if the victim did not consent or was unable to consent or refuse, or has been civilly or administratively adjudicated to have engaged in the activity described in the above paragraph. The agency shall consider any incidents of sexual harassment in determining whether to hire anyone who may have contact with offenders or residents
  • Successfully complete the Department of Corrections Basic Training upon hire
  • Possess the physical ability to successfully complete PPCT (Pressure Point Control Tactics)
  • Lift arms above head and kick as high as own waist
  • Stabilize another person to accomplish a controlled take down
  • Use arms, palms of hands, shins, and feet to deliver blows
  • Withstand impact (slow speed or with a safety bag) on own body from strikes/blows
  • Swing a baton in a striking technique
  • Rotate body 90 degrees with feet planted for striking with foot or using a defensive tactic
  • Get down on one or both knees and up again with multiple repetitions
  • Positions that have direct contact with offenders may be exposed to Oleoresin Capsicum
  • Must be able to see and hear in order to observe, address and respond to potential breeches in safety and security
  • Seize, hold, control or subdue violent or assaultive persons and defend oneself or others to prevent injury
  • Demonstrate body agility, strength of all four limbs and the ability to walk and climb stairs consistently
  • Work in situations involving assaultive behavior, physical control of another person and/or restraint situations
  • Deal with individuals with a range of moods and behaviors, utilizing tactfulness and a congenial, personable manner
  • Work with people of the opposite sex, diverse racial ethnic groups, mentally ill and emotionally disturbed offenders
  • Communicate by talking, listening and/or signaling people to convey or exchange information, assignments
  • Work in an environment with fluctuating noise and temperature (hot and cold) which may include working outdoors in inclement weather and/or concrete floor/wall work settings
  • Willing and able to travel
  • Willing and able to work various shifts, days, afternoons, graveyards (nights) which includes a rotating shift schedule
  • TB (tuberculosis) screening is required of all new employees upon hire
26

Library Technician Resume Examples & Samples

  • 10% – Laptop Program Backup Coordinator
  • 5% – Damaged Items and Missing Pieces
  • 5% – Backup and Departmental Duties
27

Library Technician Resume Examples & Samples

  • Oversees the physical organization of the Waidner-Spahr Library’s general collections and facilitates the access of materials from within the collections
  • Implements project management for library collection projects from development to benchmarking to completion
  • Oversees evening student workers’ scanning activities for library digital projects such as Dickinson Scholar and other Archives related projects in the evenings and serves as a primary point of contact to answer questions and resolve problems
  • Provides quality customer service to library visitors whether in-person or virtually as the first and primary point of contact at the main library service desk; interprets and applies policies following established procedures
  • Supervises, trains, supports, and delegates tasks to student desk attendants to ensure professional, consistent and quality service to library patrons
  • Provides tier one technical support to library visitors; analyzes and resolves library user’s issues regarding campus network, building computing hardware, software and peripherals. Creates a positive customer experience ensuring timely resolution or escalation when problem is beyond scope of training and ability. Works with computing specialist to resolve on-going computing concerns
  • As the evening staff point of contact throughout the academic year remains available to on-duty student supervisors to collaborate with and resolve issues
  • Works in a collaborative, team based environment to achieve shared goals while working to enhance internal communication as needed
  • Maintains awareness of current trends in library support and user services and remains open and flexible in learning new technologies as needed
  • Maintains and communicates statistical data needed by the department to measure work performance and compliance with shared goals as needed