Infrastructure Analyst Resume Samples

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Erwin
Kunze
587 Emard Highway
Chicago
IL
+1 (555) 157 8114
587 Emard Highway
Chicago
IL
Phone
p +1 (555) 157 8114
Experience Experience
Phoenix, AZ
Infrastructure Analyst
Phoenix, AZ
Nikolaus and Sons
Phoenix, AZ
Infrastructure Analyst
  • Create and Develop an environment for continuous improvement
  • Fire Prevention duties to be performed in line with the Fire Prevention Strategy Document (Server patching/preventative maintenance on all systems)
  • Providing assistance to infrastructure teams in service management quality and resolution times
  • Create and manage Change Requests to document and justify changes to existing local infrastructure (servers, databases, network, voice, etc. )
  • Providing assistance to Product Management Strategy and Support team with third-party contract analyses
  • Work closely with fund managers by analyzing government and corporate data sources related to infrastructure investment and performance
  • Provide TierII Technical Support for Citibank’s global network with a focus on network infrastructure in the Americas region
Houston, TX
IT Infrastructure Analyst
Houston, TX
McCullough, Waelchi and Anderson
Houston, TX
IT Infrastructure Analyst
  • To continually review ways of working and to implement improvements by making use of technology and system management tools
  • Perform network administration and support of remote users from various locations firm-wide
  • Incident Management (60%) – Handle the Wintel Server Issues reported either by the end users, application owners or other support teams (Including the events) and drive it to resolution/restoration of services
  • Manage and handle technical escalations to initiate, co-coordinate, remediate and resolve the problems based on project priority and criticalities to ensure that all requests from users for assistance are handled promptly and effectively These will include all Unix system admin activities on Linux and AIX infrastructure.
  • Serve as liaison between other technical staff, management, users and vendors regarding service requests, usage, standards, security and other technical matters
  • Assists in developing training materials and in the delivery of training relative to major project initiatives
  • Develops and provides training and materials for users
present
New York, NY
Rohq-gida-infrastructure Analyst
New York, NY
Volkman, Sauer and Towne
present
New York, NY
Rohq-gida-infrastructure Analyst
present
  • Knows how to create a basic IDP (Individual Development Plan)
  • Creates, maintains and performs annual review of Process Control Manual documents associated with specific systems assigned
  • Knows how to develop and implement an effective IDP (Individual Development Plan)
  • Understands the high-level principle behind Information Security concepts and policies; and applies/implements into day-to-day work
  • Interprets and guide others in the principle of Information Security concepts and policies, develops and implements into day-to-day work
  • Perform ID provisioning such as developer and Admin IDs and basic Functional ID related processes
  • Perform Certificate management
Education Education
Bachelor’s Degree in Computer Science
Bachelor’s Degree in Computer Science
University of California, San Diego
Bachelor’s Degree in Computer Science
Skills Skills
  • Ability to work in a high volume, pressurized, financial organization. Organized and methodical, ability to multi task, with good time keeping skills
  • Commitment to quality, attention to detail and customer service
  • Knowledgeable in areas of Windows Server OS, Data Security, Storage Management, Virtualization Technologies, Data Protection and Disaster Recovery Planning
  • Strong proficiency in programming languages (SQL, C#, R, Python, etc.) and Excel (including VBA)
  • Experience with job schedulers such as Autosys is highly desirable
  • Strong working knowledge of various middleware messaging components such as MQ, NDM and SFTP, SCP and Web technologies such as WebSphere, IBM HTTP Server
  • Highly self-motivated and ability to work independently in a global team environment
  • Excellent data management skills with mastery of MS Office products and proficiency in other analytical tools
  • The technical ability to understand the potential challenges with the business request and the ability to work with a team to develop solutions/options
  • Fast learner, adaptable to change and high attention to detail
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15 Infrastructure Analyst resume templates

1

Senior Infrastructure Analyst Resume Examples & Samples

  • Oversee and Administer the Change Support process which includes, CAB Prep, Facilitation, and CAB Inclusion as well as supporting “Patch Management key process” , Reporting, Coordination of platform recycling and remediation’s
  • Providing continuous process development and improvement for Patch and Change Management
  • Responsible for documentation currency, audit review and audit compliance / reporting
  • Assist Application Development and Infrastructure support partners in defining and analyzing business Process issues, as it relates in improving Patch and Change Management processes
  • Performing Post Implementation Review, Tracking and Reporting
  • Assist in facilitation of Change Command Center (CCCP) and Weekly Change Report
  • Document incident with the reported problems, services and business impacts, and action taking to resolve the incident
  • Provide detail documentation to assist the Problem Management team in identification of Root Cause and tracking to closure, all action items associated with implementation of long term solutions to high severity issues
  • Any combination of a related Associate's or Bachelor’s degree, certification or 5 years of related experience, with at least 2-4 years of work experience in support of global corporate IT infrastructure to include experience in Change and Patch Management
  • Effective verbal, written and interpersonal communication skills
  • Formal meeting organization & facilitation skills
  • Intermediate level familiarity in applying the systems management lifecycle
  • Knowledge of formalized project management techniques is preferred
  • 2 to 3 years of Service Management experience
2

Infrastructure Analyst Resume Examples & Samples

  • Provide Infrastructure support to the ISG team, with an initial focus on a portfolio of ISG EMEA apps
  • Responsible for problem escalation to Development team and third parties as appropriate
  • Responsible for the co-ordination of systems and database maintenance changes across a number of applications, examples include:- web certificate renewals java patch upgrades Autosys upgrademigration Siteminder upgrademigration
  • Respond to issues raised by audit and compliance across a portfolio of applications
  • Work with PM to address End of Life (EOL) and End of Vendor Support (EOVS) components with multiple tech stacks
  • Provide technical assistance, consultancy to the wider developmentproduction support teams when required
  • Further technology related qualifications, certifications, would be an advantage to demonstrate continuous learning within field
3

IT Infrastructure Analyst Resume Examples & Samples

  • Shell scripting skills
  • SSL encryption and certificate management
  • MQ Clustering
  • ITIL
  • Banking Domain Knowledge (Optional)
4

IT Infrastructure Analyst Resume Examples & Samples

  • Be an expert in database administration on distributed platforms
  • Have a good understanding of ITIL Service management
  • Be experienced in Change Management skills and deliverables embracing a change in working culture
  • Have a general understanding of the business area and applications/service components being used and must be able to appreciate the application from both a technical and business perspective
  • Have a good working knowledge of the technical interfaces to other business and computer systems and infrastructure components to be able to assess risk factors of a change, specify changes and support other areas in their implementation of change
  • Have a good awareness of current IT development and live systems, banks architectures and strategies and computing trends
  • Good understading of the internal Architecture and tools associated with the Databases ( MSSQL Server, Oracle)
5

IT Infrastructure Analyst Resume Examples & Samples

  • Provisioning of HMC, CSM, VIO, LPAR, DLPAR and Workloads on AIX and HP-UX/Solaris infrastructure delivery for Business Projects. Provisioning of Linux physical and Virtual servers on VMWare
  • Implementation of changes on UNIX infrastructure related to hardware/software issues
  • HACMP, VERITAS Cluster setup and troubleshooting
  • Resolution of incidents and problems tickets of Live/Test & DR environment. All the incidents are resolved / closed within SLA. Work on problem records that are raised following a severity incident or known issues. . Prepare RCA where applicable
  • GPFS setup and configuration
  • Linux Infrastructure Setup
  • Manage and handle technical escalations to initiate, co-coordinate, remediate and resolve the problems based on project priority and criticalities to ensure that all requests from users for assistance are handled promptly and effectively. All requirements of agreed internal and/or external levels of service are met
  • Build testing, Documentation and MI reporting as per schedules or on demand as appropriate. Update the technical documents/build guides managed within the team. Testing the new builds for sign off. Suggest service improvements like scripting to automate manual tasks, proactive monitoring etc
  • Builds relationships with, stakeholders, internal Barclays clients, discuss and understand their infrastructure needs both on a practical and commercial level. Provides input/influence to design activity
  • Knowledge & working experience on other UNIX flavors like HP & Sun Solaris is desired
  • Strong communication skills (in English)
  • Excellent understanding of Solaris and Linux (RedHat Linux ), AIX operating systems
  • Excellent understanding of TCPIP Network architecture
  • Excellent understanding of DNS, NTP, DHCP
  • Excellent understanding of Clustering concepts (VCS, Veritas)
  • Good understanding of HP Server Automation/Opsware/Puppet
  • Basic understanding of ITIL best practices for Incident/Problem/Change
  • Good shell scripting knowledge (bash/ksh)
6

HP Nonstop Infrastructure Analyst Resume Examples & Samples

  • Work on project/Service delivery tasks in Midrange estate
  • Accountable for ensuring all aspects of the Project/Service delivery are successfully completed in line with the Midrange strategy
  • Work on automation initiatives for Midrange to increase efficiency
  • Work on service improvement task initiated by midrange management
  • Work on third party product that are installed on Midrange technologies like OVNM, Multibatch, DetectIT..etc
  • Ensures that existing problems and known errors in systems and services being brought into operation are understood and managed in the same way as those arising from operational incidents from service prospective
  • Oncall support for Midrange technology estate
  • 2 to 4 years’ experience in HP NonStop Server technology/ VMS/ AS/400
7

Infrastructure Analyst Resume Examples & Samples

  • Primary responsibility for financial modeling and valuation
  • Preparing investment appraisal presentations
  • Assist in conducting asset due diligence
  • Assist other team members to measure and monitor the performance of portfolio companies, as well as help to implement operational changes
  • Identify and execute new transactions
  • Assisting to prepare materials for meetings with potential investors
  • The ideal candidate may have a background within Investment Banking / Strategy Consulting / Corporate Finance
  • Motivation to work on the buyside
  • Possess outstanding interpersonal skills and a strong team ethic that will enable the candidate to build and maintain a broad network within the global MSI team as well as with advisors and partners
  • European language (in particular Italian / Spanish) is a strong preference
  • All-round M&A experience (origination, execution, due diligence, financing) is a bonus
  • Sector experience (Energy & Utilities, Transportation) is beneficial
  • Degree educated (or equivalent)
8

Infrastructure Analyst Resume Examples & Samples

  • Execute transactions
  • Conduct primary and secondary research
  • Perform financial modeling
  • Conduct valuations
  • Screen and structure transactions
  • Be actively involved with the management and direction of its existing investment portfolio
  • BS/MS degree, preferably with an emphasis in finance, economics, accounting or applied sciences
  • 2-4 years of overall experience including investment banking or strategy consulting experience with a top tier firm, preferably in the energy, power, or infrastructure space
  • Previous direct investment experience (in private equity, real estate, or debt)
  • Strong technical skills and extensive familiarity with MS Excel (including VBA), MS PowerPoint, and Bloomberg
  • Excellent interpersonal skills and communications abilities
  • Self-starter who can work independently and as part of a team
  • Highly organized, with the initiative and ability to work with limited supervision
  • Ability to work in a fast-paced environment on multiple projects under tight deadlines
  • Organized, detail oriented and extremely thorough while having the confidence and communication skills to ensure work processes are completed accurately and appropriately
  • Willingness to roll up their sleeves to perform any and all responsibilities needed to ensure success
9

Infrastructure Analyst Resume Examples & Samples

  • Providing 24x7 (via on-call) global support across APAC, UK and US for enterprise monitoring and event management tools
  • Ensuring requests and incidents are processed within service level agreement (SLA)
  • Coordinating with users, IT run areas and engineering
  • Ensuring fault resolution and escalations are handled in a timely manner using change and problem management processes
  • Unix fundamentals
  • Experience in system monitoring tools
  • Experience in event management
  • Windows server fundamentals (a plus)
  • Experience working in a global company (a plus)
  • Ability to work shifts in 24 x 5 environments and as on-call during weekends
10

IT Infrastructure Analyst Resume Examples & Samples

  • Diploma in IT. Bachelor’s degree or higher in a relevant discipline
  • 4 years of working experience
  • 2 years experience acting in an IT generalist support role in an international investment bank predominantly supporting Microsoft Windows and Office suite applications
  • Strong or at least 2 years experience working in a global support environment, raising incidents in an incident management system (HP Service Centre or similar) and escalating urgent issues by phone
  • Experience providing telephone/remote support
  • Some experience with project coordination and execution
  • Inventory and Asset management
11

Gtis-avp-infrastructure Analyst Resume Examples & Samples

  • Good documentation and presentation Skills
  • Working Experience of Operating Systems (Windows 98/95/2000/NT/XP)
  • Excellent knowledge of MS Office (Word, Excel, PowerPoint), Microsoft Outlook
  • Hands on Experience on Server & Network technologies
  • Hands on any CRM Tools, like HP Open view, Clarify, and WMS
  • Candidate should be able to handle complex situation
  • Self-motivated and effective decision making
  • Hands on experience on analytical skills, i.e. be able to analyse based on previous history, lessons learnt or while dealing with any Risk /Impact, defining pros and cons of project/Service success criteria, stakeholder business case analysis and so on
12

Infrastructure Analyst Resume Examples & Samples

  • Have experience of different database types & associated management techniques (data warehouses, Online transaction processing databases)
  • Having knowledge of softwares/tools/utilities associated with databases is a must (Oracle Internet Directory, OEM, Audit Vault , RMAN, Oracle’s internet Application Server, BCP, Import-export, Data Pumps, backup and recover models etc)
  • Have experience in database technologies – Oracle on UNIX/LINUX, Oracle on Windows, Informix on UNIX
  • Having knowledge of both Oracle and MSSql databases is an added advantage
  • Have experience in working in a production support environment to be able to understand and appreciate the criticality of issues and trouble shoot quickly to meet SLA’s to avoid service downtime
  • Have a working knowledge of the Bank’s IT infrastructure components and the processes required to maintain a production infrastructure
13

Senior Infrastructure Analyst Resume Examples & Samples

  • Communicate regularly with various cross-functional teams and leadership
  • Partner effectively with technology owners to ensure compliance with security regulations, policies and standards
  • Develop and implement effective security standards and procedures
  • Perform security assessments across various technology platforms, and provide technical guidance regarding how to address the potential risks
  • Maintain and tune security tools that protect the computing environment from potential security threats and vulnerabilities
  • Respond to security incidents on as-needed basis, including “off-hours”
  • Lead in-depth technical security investigations while maintaining confidentiality
  • Stay abreast of new and emerging technologies and processes. Evolve and apply to continuously improve security services
  • 3+ years’ experience in the administration of system and/or network technology platforms such as: Red Hat Linux Servers, Windows Servers, Cisco Network Devices and/or Cisco Firewalls
  • Experience with implementing technical security standards and procedures
  • Recognized security industry certifications such as CISSP (Certified Information Systems Security Professional)
14

Assoc Infrastructure Analyst Resume Examples & Samples

  • Facilitate daily workflow distribution amongst the available staffing base for specific command center function (ie Level-1 Infrastructure Operations or Service Monitoring). This includes handling workflow re-allocation in response to dynamic operational needs or unexpected staffing challenges while maintaining minimum coverage levels for the function or engaging management for escalation
  • Serve as the initial consultation point for all staff that require supervisory inputs to handle an operational situation, engage operations managers, senior technical resources, and senior management as necessary
  • Foster a collaborative work environment and maintain a floor presence and approachability that enhance the performance of the team and maintain a culture of operational excellence
  • Assist in escalations and senior/executive management communications during high severity incidents
  • Drive execution of GCC standard procedures amongst all team members
  • Drive continuous process improvement through direct input to the management team based on the daily operational challenges within the functional team
  • Assist in preliminary assessments/screenings of applications for positions in the Command Center
  • Assist in providing training to new hires
15

IT Infrastructure Analyst Resume Examples & Samples

  • Event Management (20%) – Monitor the Wintel Infrastructure performance and health and remediate if there are any events indicating any degradation of Wintel Server Infrastructure
  • Incident Management (60%) – Handle the Wintel Server Issues reported either by the end users, application owners or other support teams (Including the events) and drive it to resolution/restoration of services
  • Change Management (10%) – Implement the technical changes/ configuration changes at the Wintel Server level
  • In depth knowledge of Windows infrastructure (Windows 2000 Server, Windows 2003 / 2008 Server, Managing Active Directory DHCP/ DNS servers and activities, Domain controller)
  • Understanding of Network Connectivity and protocols with respect to the WINDOWS platform (TCP/IP, WINS, FTP, Telnet, LAN/WAN, etc.)
  • Good Knowledge of Backup toolset (TSM, Backup Exec, Arc serve, etc.)
  • Adaptable with the ability to learn the process quickly
  • Demonstrates awareness of Technology strategy, key initiatives and issues and how these impact their area
16

Deployment Analyst Senior Infrastructure Analyst Resume Examples & Samples

  • Chordiant
  • JFP
  • Ab Initio
17

Infrastructure Analyst Resume Examples & Samples

  • 7 years desktop support experience
  • Strong support experience in Windows 7
  • Strong support experience in Blackberry
  • Strong support experience in Windows Active Directory
  • Good communication skill
18

Infrastructure Analyst Resume Examples & Samples

  • Good technology background
  • Ability to analyses problems & find solutions to quickly to address technology issue
  • Ability to work under pressure to meet technology & business deadlines
  • Good projects & time management skills
  • Flexible approach with strong attention to details
  • Positive approach with emphasis on priorities
  • University/college major degree in computer science or equivalent experience
19

IT Infrastructure Analyst Resume Examples & Samples

  • Ensure all Reported incidents/Problems/Change are closed within the SLA's (80%)
  • Timely Escalations of required incidents to L2 support team and ensuring closure of L1 incidents within agreed SLA's (15%)
  • Service Improvements - To suggest service improvements like scripting to automate manual tasks, proactive monitoring etc (5%)
20

Senior Infrastructure Analyst Resume Examples & Samples

  • Bachelor’s Degree or equivalent training. Focus on information systems, information security, auditing, internal controls is preferred
  • Experience with providing advisory support to business unit leaders in the identification and design of controls, remediation of exceptions and process improvement initiatives
  • Knowledge of regulations governing the investment management industry
  • Communication/Interpersonal Skills
  • Ability to identify relevant facts and issues underlying problems
  • Ability to identify information required to clarify situations, complete assignments or make decisions
  • Ability to critically evaluate data sources for reliability
  • Ability to tailor communication style to diverse audiences
  • Ability to communicate effectively, both orally and in writing, with all organizational levels
  • Ability to plan and effectively organize workload by setting and/or clarifying priorities and expectations
  • Ability to collaborate with others and seek assistance from other team members, as needed
  • Ability to work effectively in ambiguous or changing situations, and with diverse individuals and groups
  • Ability to work in a conscientious, consistent and thorough manner
  • Ability to provide service excellence to internal and/or external clients
  • Ability to deal with situations and issues proactively and persistently, seizing opportunities that arise
  • Ability to be proactive and motivated to set goals and standards and take the initiative
  • Ability to work and support the organization’s ethics, values and corporate goals
  • Thinking Skills
  • Ability to focus efforts on achieving high quality results consistent with the organization’s standards
  • Ability to analyze information to understand issues, identify options and support sound decision making
  • Ability to evaluate ideas and information while referring to objective criteria to reach rational conclusion
  • Ability to make decisions involving varied levels of risk and ambiguity
  • Ability to implement, evaluate and adjust plans to reach goals, while ensuring the optimal use of resources
  • Ability to understand and process complex information and use sound judgment to make decisions that further the priorities and vision of the organization
  • Ability to provide independent, objective assurance to evaluate the adequacy and effectiveness of internal controls and the efficiency of key business processes
  • Ability to apply procedures and tools to test internal controls across the organization
  • Ability to learn and understand the principles of accounting, auditing and application in IT infrastructure
  • Ability to test, evaluate, document, and improve IT internal controls
  • Ability to implement policies, procedures, programs, and systems designed to establish management control in IT infrastructure
  • Ability to understand concepts of IT security and its application to computer systems and architecture
  • Ability to understand awareness of privacy requirements and standards
21

Contact Centre Infrastructure Analyst Resume Examples & Samples

  • ACTMS Products and interdependencies
  • Windows 2008/2012 servers platform layer; General Windows 7, IE8 and above
  • Unix/Linux based platform systems
  • Sequel or Oracle Databse logic
  • Verint IP Recording platform suite including Analytics
  • Recording Components, Speech and text Analytics area, Desktop process Analytics
  • Genesys Framework and Call management suit
22

O&t-infrastructure Analyst Resume Examples & Samples

  • 3+ years of experience in providing network operations support Experience supporting a network with 1000+ nodes is preferred
  • Intermediate level working knowledge of enterprise TCP/IP communications (IPv4, QoS, IPSEC, etc.)
  • Intermediate level working knowledge of enterprise standard Ethernet media types: Fastethernet, Gigabit and TenGigabit
  • Intermediate level working knowledge of Cisco routers and switches and WANs (T1, T3, and MPLS)
  • Intermediate level working knowledge of three of the following routing protocols: EIGRP, BGP, OSPF, and RIP
  • Any of following Industry Certifications are highly preferred: Cisco Certified Network Professional (CCNP) is highly preferred and required within 1 year of hire
  • Cisco Certified Network Associate is preferred (CCNA)
  • Juniper Networks Certified Internet Associate/Specialist/Professional (JNCIA, JNCIS, and JNCIP)
  • Information Technology Infrastructure Library – Version 3 Foundations (ITIL Version 3)
  • A commensurate knowledge base in absence of certification is acceptable
  • Language Skills beyond English are a plus Areas of need: Spanish and Portuguese
  • Soft skills
  • Highly assertive communications skills and commanding personality
  • Effective prioritization skills and high energy
  • Ability to work in a fast-paced network operations environment
  • Ability to work under pressure with conflicting priorities and a fluctuating and potentially voluminous operational workload
  • Ability to articulate technical information to large audience with various levels of technical knowledge base, including a business management audience that may lack a deep technical understanding of internetworking technology solutions
  • Must exhibit sound and comprehensive communication and diplomacy skills to exchange complex information with inherent confidence
  • Strong personal work ethic, inspires excellence and enthusiasm amongst peer group
  • Resilient and highly responsive in overcoming adversity, and ability to work through a multitude of challenges/obstacle in order to achieve the desired end result
  • Ability to provide clear and detailed documentation of all technical troubleshooting tasks performed on all incidents in order to maintain proper continuity in a 24x7 network operations center environment
  • Proficiency in managing customer satisfaction requirements within the confines or operational procedures to achieve a suitable outcome for all stakeholders
  • Demonstrated technical competencies and history of increased responsibilities during previous three years
  • Strong analytical, organizational, written and interpersonal skills
23

Rohq-cti-gida-infrastructure Analyst Resume Examples & Samples

  • Prefers a degree holder and/or minimum of a diploma holder
  • Has the ability to work independently in the team
  • Experience in Information Security Administration/Profile Administration is preferred but not essential as training will be provided
24

Macquarie Capital Infrastructure Analyst Resume Examples & Samples

  • Development and interpretation of financial models, including use of VBA macros
  • Detailed analytical and numerical skills, including advanced skills in Excel
  • Researching information for companies in the sector
  • Furthering business development opportunities
25

Infrastructure Analyst Resume Examples & Samples

  • Handle incoming trouble tickets, requests, and escalate it within the team if required
  • Administration and maintenance of infrastructure components like databases, web servers, etc. Work with SA and DBA teams to have everything configured as required
  • Monitoring database and web servers, Support, maintenance and configuration of web-server files
  • Providing and analyzing Performance Monitoring data
  • Execution of daily regular activities
  • Participating in scheduled Continuity of Business (COB) tests
  • Implementation of code updates to production systems based upon approved change controls
  • Contribution to documentation and processes as required
  • Ensure that all solutions delivered are fully tested, error checked and to ensure that all change control processes are followed
  • Strong troubleshooting skills, ability to understand complex technologies and interconnections
  • Some experience in IT operations
  • Basic knowledge in any database administration (MongoDB preferred)
26

Senior Infrastructure Analyst Resume Examples & Samples

  • Experience with infrastructure initiatives within data center, campus user locations, and widely distributed branch network
  • Champion new technology initiatives through demonstrations and pilots
  • Evaluate vendor proposals and negotiate terms. Hold vendors accountable for delivery and SLA terms
  • Lead refresh and upgrade efforts for desktops, peripherals, router/networking, servers, printers, phones, etc
  • Create detailed plans to track complex efforts affecting up to 1,200 sites. Track and communicate progress accurately and often
  • Plan and manage execution of all technology components associated with major office or campus relocation, including telephony, networking, server infrastructure, workstations, etc
  • Willingness to embrace and drive change. Innovative problem solver. Naturally curious
  • Comfortable communicating cross-functionally and across management levels in formal and informal settings
  • BA/BS degree with a focus in Computer Science or Software Engineering or equivalent practical experience
  • Minimum 8 years of experience in technology and at least 3 years of infrastructure experience
  • Hands on experience working infrastructure efforts requiring coordination across multiple internal and external teams
  • Comfortable working with a wide breadth of technologies
  • Hands on experience in a multi-platform environment (Distributed Systems, Mainframe systems, Web Based Applications etc.)
  • Capable of in-depth discussions with deeply skilled technology experts across multiple disciplines
27

IT Infrastructure Analyst Resume Examples & Samples

  • Managing all aspects of the setup of new offices in international locations across the globe, fully meeting UTC IT policies and security requirements
  • Partnering with other parts of IT to ensure infrastructure requirements for applications supporting new locations are in place and correct
  • Overseeing the infrastructure vendor operationally supporting Sikorsky program sites
  • Developing technology solutions to meet new program team requirements across all aspects of IT infrastructure
  • Solid IT infrastructure fundamentals
  • Background/experience in deploying technical solutions
  • Excellent communication skills and strong interpersonal skills,
  • A strong understanding of Microsoft technologies, including Windows, Active Directory, MS Office, and
  • A good understanding of security technologies
  • Act as a champion for business change,
  • Coordinate numerous activities simultaneously
28

Infrastructure Analyst Resume Examples & Samples

  • MCFATD - Management Control Framework Audit Tracking Database (Working)
  • WMS - Workflow Management System (Basic)
  • OM - Operations Management system (Working)
  • SharePoint Administration (Working)
  • IGrafx process modelling software (Basic)
  • MS Office Suite
  • Excel and Access (In-Depth)
  • Project, Word, and PowerPoint (Working)
  • Java script coding (Working)
  • Client/server and web-based technologies (Working)
  • Environmental Awareness (Working)
  • Business numeracy
29

Risk Infrastructure Analyst Resume Examples & Samples

  • Participating in daily trading risk portfolio reviews
  • Performing business analysis on risk systems and processes and to identify improvements
  • Strategic project work to facilitate effective market risk management
  • Engaging risk coverage teams to identify and resolve risk issues affecting MRD output
  • Tracking timeliness, accuracy, and completeness of risk data
  • Experience in a risk or technology-related function
30

Solutions Infrastructure Analyst Resume Examples & Samples

  • Undergraduate degree required with a GPA of 3.5 or higher
  • At least 1-2 years of experience in a finance-oriented research/writing role
  • A creative, constructive, and resourceful collaborator
  • Ability to work independently with minimal supervision with strong follow-through skills
  • Ability to juggle multiple and changing priorities
  • Excellent Microsoft Office Skills (including PowerPoint, Word, and Excel)
31

Rohq Cti Gida Infrastructure Analyst Resume Examples & Samples

  • Degree holder and/or minimum diploma holder is preferred
  • Able to work under pressure and with tight deadlines
  • Good communication skills in English
  • Proficient in PC skills
  • Have ability to work independently in the team
32

Citibank Bhd Kl-infrastructure Analyst Resume Examples & Samples

  • Bachelor’s degree qualification or above majoring in Telecommunication / IT / Computer Science / Engineering or other related technical discipline
  • Minimum 3 years of relevant experiences in data communication and networking
  • Minimum 2 years working on IP project delivery, with strong technical on routing & switching and network security field
  • Added advantage if you possess CCNP/ CCIE/ CCNA certificate
  • Multi-vendor product network experience is an added advantage
  • Able to work in fast-paced working environment
  • Excellent team spirit with good communications and interpersonal skills
33

Infrastructure Analyst / Mmc Resume Examples & Samples

  • Working knowledge of Audio, Video, automated electronic control technology, WAN and some IP based technology
  • Microsoft Office, SharePoint, Lync
  • Working knowledge of EMS (Citi specific) or similar external booking management system
  • Working knowledge of TMS (Tandberg Management System)
  • Basic understanding of Codian MCUs, BlueJeans, Cisco, Telepresence, PGi audio conferencing
34

Infrastructure Analyst Resume Examples & Samples

  • Provides project management and oversight to the new boutique opening process. To include working with third party vendors for ordering and installation of cabling, WAN communications, and phone lines
  • Provide scheduling and post implementation follow up with third party vendors
  • Technical and customer support to all boutiques with phones, and network connectivity
  • Develop processes and standards to ensure all new boutique openings are consistent and supportable
  • Oversight and project management of all IT issues related to facilities
  • Provide project updates to business partners as they relate to ongoing projects
  • Provide Technical support to field technicians to ensure standards are followed and understood
  • Project management experience with a focus on telecom and facilities
  • Retail experience with new store construction a plus
  • Self-motivated and enthusiastic team player
  • Ability to work and make decisions under pressure
  • Ability to work and adjust to an on-call support schedule
35

IT Infrastructure Analyst Resume Examples & Samples

  • Core knowledge of Web browsing infrastructure and Bluecoat Proxy Devices and proxy rule sets
  • In depth understanding of switching and VLAN concepts on Layer 2 and 3 switches, Working of Dynamic routing protocols and default routing
  • In depth understanding of all types of Nat functions
  • Knowledge of F5 LTM, GTM and VIPRIONS server load balancing platforms
  • Should understand and be able to provision different types of Virtual Servers / Pools / Profiles / Monitors /WIPs
  • Should be able to configure SNAT, custom profiles and monitoring
  • Should be able to use tcp dump and other CLI/GUI features to monitor and troubleshoot VIP issues
  • Should have a good understanding of Windows AD and Infoblox DNS and DHCP platforms
  • Types of DNS servers/zones/records
  • DNS query process, replication and caching
  • DHCP working / pool configurations with options and reservations
36

Infrastructure Analyst Resume Examples & Samples

  • NA Channels
  • Canadian P&C, U.S P&C
  • A degree and/or post-graduate diploma in Business or related discipline
  • SharePoint 2007/2013 (Working)
  • Word, and PowerPoint (Working)
  • Project Management (Working)
  • TIBCO Spotfire reporting tool (Working)
  • Knowledge of BMO LOBs
37

Market Risk Infrastructure Analyst Resume Examples & Samples

  • Facilitation and co-ordination of monthly FDSF Market Risk regulatory submission
  • Interaction with desk facing risk managers regarding FDSF risk methodology
  • Participating in weekly stress testing data quality reviews
  • Recognising and executing on opportunities to increase automation
  • Engaging risk coverage teams to identify and resolve risk infrastructure issues affecting MRD output
  • Understanding of fundamental risk management concepts
  • Academic achievement in a relevant discipline
  • Relevant experience in a risk, finance, or technology-related function
38

Senior IT Infrastructure Analyst Resume Examples & Samples

  • 7 to 10 years of demonstrated success in leading complex IT Projects
  • Running projects to deploy new utilities and features to desktops and other systems related to International Trade Compliance
  • Working in partnership with our main vendor, CSC to ensure compliancy of our end-user computing environment
  • Manage our Windows desktop configurations and desktop application configurations
  • Evaluate end-user technology solutions to meet a defined goal based on customer requirements
  • An active participant on UTC and Sikorsky wide projects to ensure a world-class performance and compliant end-user computing platform
  • Solid problem solving and analytical skills
  • Champion the enterprise initiatives and business change
39

Infrastructure Analyst Resume Examples & Samples

  • Financial modeling and valuation on companies and assets
  • Coordinating with advisors and consultants on due diligence items
  • Background analyses for investment theses
  • Monitoring the performance of portfolio companies
  • Other investment related tasks (tracking prospective deals, analyzing currency hedging, negotiating confidentiality agreements, etc.)
  • A university degree with superior academic performance record
  • Finance or Accounting preferred, engineering degree with proper work experience
40

Infrastructure Analyst Resume Examples & Samples

  • Provide technical support to databases and related product to ensure an effective and optimal environment
  • Provide 24 x 7 production support on multi platform environments
  • Provide Software Management or Subject Matter Expert (SME) functions to the unit in meeting the Business Objectives
  • Maintains DB2 databases - plans, installs, upgrades, migrations
  • Ensuring database integrity, security, stability, and system availability
  • Database product system attuning, monitoring etc
  • Research and resolve database problems
  • Assist in the resolution of application-related problem administration
  • Analyze and work with Applications teams on software releases, patches and database refreshes to multiple environments
  • Develop and maintain process control procedures to be followed by the Database Operations unit
  • Perform performance monitoring and tuning; participate in capacity planning
  • Strong operational experience administering and tuning DB2 version 10 or 11 in 24/7 production environments
  • Knowledge of IMS V13 will be an advantage
  • A basic degree with at least 3 years of database administration and the candidate should be a self-starter, and very comfortable working effectively in a fast paced environment
  • This is a 24x7 production network and candidates must be willing to work evenings and weekends
  • Bachelor's degree / MCA
41

Rohq-cti-infrastructure Analyst Resume Examples & Samples

  • Assist in vendor invoice review, processing and tracking
  • Monitors/tracks invoice submission to CRU team for payment
  • Assist in the review, validation and tracking of employee CTE claims for payment processing
  • Assist in monthly expense accrual tracking/reporting
  • Update account proofing register
  • Update SOW work order, billing and payment tracker
  • Assist in analyzing PO insufficiencies vs billing
  • Reconcile and analyze vendor accounts vs our records if necessary
  • Assist in preparing month end, year end accounting journal entries and upload files and raise them in CMP for approval
  • Assist in updating average fully loaded cost templates
  • Assist in expense variance analysis reporting
  • Assist to regularly monitor expenses booked in CTI GOCs to look for unusual cost allocation
  • Validates/checks if reasonable, authorized and justified
  • Coordinate adjustments with the concerned teams who initiated the entries if allocations are found to be unjustified and erroneous
  • Assist in service costing and monthly advance service billing to regional and global customers including trueups (Actuals vs Advance billing)
  • Assist in complying with the reporting requirements of corporate and regional finance
  • Assist in internal and external financial audit requirements
  • Assist regional finance in providing information in relation to plan, outlook/forecast in relation to AP tech COE expenditures
  • Assist regional managers in their financial information requirement, ad hoc financial reviews and queries
  • Assist in P2P reviews and validation
  • Assist in initiating request in the system for new GOCs, OUCs for new regional and global teams
  • Request required approvals for the creation of new base cost center in local systems and coordinates with various local ops (Flexcube, P2P, HRSS, NEMs) to map vs newly created GOC and OUC
  • Assist in requesting for GOC remap, plan and headcount transfers during functional cycle
  • Knowledgeable in office applications (MS Excel, PowerPoint, Word)
  • Good organizational and documentations skills
42

Risk Infrastructure Analyst Resume Examples & Samples

  • Operationalizing data collection processes by employing automation
  • Advanced Excel, SQL and/or Database experience
  • Experience working at a bank or other large financial firm
  • Experience in a finance, risk or technology-related function is a plus
43

Infrastructure Analyst Resume Examples & Samples

  • Remediating vulnerabilities and Software EoL for over 36,000+ network components
  • Responsible for ensuring that all NCIS managed network Crypto Keys on B2B connections/devices are being renewed before the expiration date
  • Ensuring that all NCIS managed network infrastructure components are in accordance to the GNAST Security Management Template
  • Ensuring that all NCIS managed network infrastructure components is reconciled via the 4 Major Network Management Tools
  • Track VIP subnet space on all NCIS managed network LoadBalancers to ensure that there is adequate space available for new business requests
  • Track and remediate reconciliation for network devices to the 4 Major Tools used by NCIS
  • Perform Key renewal for our external/B2B connections
  • Tracking of Internet WAN and Blacklist ACL policy violations globally
  • Schedule RFC for OS upgrade for various platforms (F5, Citrix, Cisco, Nexus, Arista, Juniper, Riverbed Steelhead) to remediate PSIRT, bugs and Software EOL globally
  • Track and remediate non-compliance of Lockdown Template, platforms include F5, Citrix, Cisco, CATOS, Nexus, Arista, Juniper, Riverbed Steelhead and DNS TCPWave
  • Track and remediate LoadBalancer (F5/Citrix) sync issues
  • Track and remediate VIP Subnet Capacity issues for Loadbalancer (F5/Citrix)
  • Perform weekly updates and generate report on the status of the tasks assigned
  • Adhoc, standardization or network stability projects
44

Infrastructure Analyst Resume Examples & Samples

  • Support and maintain the Microsoft Office 365 email environment and associated services/technologies
  • Manage and deliver of projects to specification, to budget and on time
  • Mentor & support other members of the Service Implementation team
  • Documentation of processes & troubleshooting guides for other Technology support staff
  • Ensure the Operations Manager is kept informed of issues & progress in a timely manner
  • Provide innovative ideas & suggestions for improving technologies and processes
  • Ownership of Root Cause Analysis for issues/problems
  • Very strong technical understanding and knowledge of Microsoft Exchange Server and Microsoft Office 365 technologies
  • Experience in implementing and supporting Email security technologies
  • SharePoint administration (on-premise or Cloud)
  • Microsoft Office 2013 support skills
  • Very strong Windows 7 & 8.1 OS support and administration experience
  • Strong Active Directory experience (GPO, DNS, DHCP)
  • Good network troubleshooting skills
  • Experience with scripting (ex. PowerShell)
  • Self-Motivated with a passion for technology
  • Experience in running projects, using a structured project management approach
  • Experience of working in a large Corporate environment, ideally one which has had global aspects
  • Strong written & verbal communication skills with existing IT staff, senior IT management & key business stakeholders
  • Exhibits strong time management & self-prioritization skills
  • Demonstrates the ability to coach & support others
  • Familiarity with a process-driven support organization
  • ITIL knowledge or ITIL Foundation certification
  • Mobile platform support including iOS, Windows Mobile, Android
  • Mac OSX desktop and server support within a corporate environment
  • Video conferencing setup and support
  • Has an understanding of the commercial aspects of business
  • Familiarity with Business Continuity Planning & Disaster Recovery planning
  • Experience with Backup and Restore procedures
  • Understanding and experience of VMWare
45

Core Infrastructure Analyst Resume Examples & Samples

  • Quality Assurance for all production mainframe and distributed job (JIL) migrations
  • Ensure packages are production ready and In-Good-Order
  • Facilitate Batch LCAB
  • Perform Obsolence reviews for JCL/PROC/PARM libraries
  • Validate and create Mobius JCL report ids
  • Perform package migrations to PROD via Endevor
  • Validate and perform JIL migration
  • Provide monthly migration metrics
  • Maintain DOCIT (job documentation library
  • Creates and Maintains Enterprise JOB standards and policies
  • 3 or more years professional experience working with Mainframe JCL, PROCs, PARMS, COBOL
  • Experience with CA-Endevor
  • Proven experience working with Service Now
  • Hands on experience with Mobius/ASG software
  • Knowledge of AutoSys WCC
  • Familiar with ITIL and Change Control best practices
46

Infrastructure Analyst Resume Examples & Samples

  • Provide TierII Technical Support for Citibank’s global network with a focus on network infrastructure in the Americas region
  • 3+ years of experience in providing network operations support
  • Experience supporting a network with 1000+ nodes is preferred
  • NOC (Network Operations Center) experience is highly preferred
  • Intermediate level working knowledge of enterprise TCP/IP communications (IPv4, QoS, IPSEC, etc)
  • Intermediate level working knowledge of Cisco routers and switches, WANs, (T1, T3, MPLS)
  • Intermediate level working knowledge of three of the following routing protocols: EIGRP, BGP, OSPF, RIP
  • Any of following Industry Certifications are highly preferred
  • Highly assertive communications skills, commanding personality
  • Ability to engage a large audience and lead the discussion with clear, articulate, and highly assertive communication
  • Must be aggressive but also professional
  • Must show confidence in all communications so that key stake holders are not doubtful of the information being communicated
  • Ability to drive communication between business leaders and IT
  • Resilient and highly responsive in overcoming adversity, ability to work through a multitude of challenges/obstacle in order to achieve the desired end result
  • Strong dedication towards continual growth and self-improvement including year-over-year progression in industry certifications and overall technical proficiencies and knowledge base
  • Perform medium complex investigation, diagnoses, resolution, recovery and closure for all network service incidents across all network technologies -- these technologies include enterprise level network software and hardware components from various companies and change based on new design standards and business requirements
  • This intermediate level break-fix task includes all severity issues; some requiring complete resolution within minutes while others are long term in-depth reviews with many teams, businesses and vendors spanning multiple days and weeks
  • Provide timely response to communications from the Tier II Shift Manager, internal colleagues within CTI, Citi business clients, vendors, and others
  • Coordinate conference calls to conduct technical reviews on on-going incidents including assisting with hardware replacements, major incident troubleshooting and in-depth problem review and analysis
  • Drive major incident conference calls as a representative of CTI through consistent, professional, and highly assertive communication
  • Perform intermediate and complex operational tasks requiring independent analysis and decision making
  • In addition this team is responsible for creating incident resolution playbooks, training level 1 technicians across multiple technologies, reviewing monitoring alerts for event correlation and confirmation that incidents have cleared
  • This documentation, training and review of monitoring will be published to the Global Command Center and Level 2 globally to reduce the amount of incidents that require escalation to the network core infrastructure team or how to troubleshoot them effectively when they occur
47

Rohq-gida-infrastructure Analyst Resume Examples & Samples

  • Create and maintain Citi Marketplace products and related tools in different systems based on properly authorized requests or instruction
  • Complete tasks in connection to the organization’s activity but not detailed in the current job description, charged by the direct manager or functional head
  • Excellent verbal and written communication skills in any other regional language is an advantage
48

Rohq-gida-infrastructure Analyst Resume Examples & Samples

  • 4-7 years of experience in Information Security is preferred
  • Knowledge and use of Microsoft Office products is required
  • Must have strong planning and organizational skills
  • Must be able to apply logical and analytical skills to affect outcome
  • Must be flexible and able to effectively manage several projects simultaneously
  • Must be able to work with Global teams to track performance, communicate expectations, anticipate and recognize problems, and when appropriate, escalate appropriately
  • Ability to interact and communicate both written and verbally with multiple layers of management, as well as Global and Local ISOs
  • Have capacity to communicate with both the Business and the Technology groups to effectively facilitate issues and requirements
  • Strong written skills are required in the documentation of process control manuals
  • Must be able to help motivate team members and project owners to successful completion of required projects
  • Ability to create metrics, presentations and other documents as needed
49

Gida-infrastructure Analyst Resume Examples & Samples

  • Provide customer service regarding the supported products and tools via phone, mail and virtual ticketing systems
  • Recommend and implement improvements as necessary
  • Excellent customer service orientation, interpersonal skills and ability to set priorities and work under pressure
  • Technology-minded
50

Infrastructure Analyst Resume Examples & Samples

  • Helping on new business projects with high technical level
  • Services contracted deployment assurance
  • Meet regularly with Business, business and technology leaders to define and implement strategies in line with global, regional and local needs
  • Vendor periodically evaluations to meet Citigroup and external authorities requirements
  • Technology Management (specifically technology infrastructure operational management and control)
  • IP Telephony CISCO Products
  • General knowledge of Voice Recording over IP Technologies
  • Microsoft Products/OS, desktops
  • Networking Skills (Ability to make social connections in a working environment)
  • Working in a process-driven environment (At least one year expirence)
  • Problem and incident management
  • Working in a heavily controls-focused environment (At least one year experience)
  • Presentation skills able to develop and communicate strategy concisely and clearly
  • Organizational and follow-up skills and the ability to multi-task effectively in a high-volume environment
  • Commitment to quality, attention to detail and customer service
  • Problem-solving skills and analytical approach
  • Independent
  • Team Oriented with a collegial approach to addressing challenges
  • Self-management and be ready to use own initiative
  • B.S./B.A. degree level needed
  • English 50%
51

Risk Infrastructure Analyst Resume Examples & Samples

  • Implementing and managing lifecycle of predictive models and risk strategies on Experian and SAS platforms
  • Proactively collaborating with IT, Business partners and SAS COE to determine sustainable platforms for implementing analytics solutions
  • Driving architecture of data layer and business analytics solutions
  • Generating viable ideas and developing POCs for using installed software base to solve business problems
  • Providing ad hoc reporting, data analysis and programming as requested by internal and external clients
  • Proactively working to continuously improve the business analytics delivery process
  • Playing roles of data and technology consultant
  • Documenting results of testing and procedures for governance audit and business continuity purposes
  • MBA, MS in Computer Science/Engineering
  • Experience with data and solutions architecture
  • Experience working with IT testing processes and environments
52

Senior Infrastructure Analyst Resume Examples & Samples

  • SOX / SSAE 16 audit management
  • IT Governance & Risk Management
  • IT Audit Experience (internal & external facilitation)
  • Strong decision making and judgment skills
  • Ability to enforce policies and standards
53

Macquarie Capital Infrastructure Analyst Resume Examples & Samples

  • Working closely with senior team members to generate and execute transactions
  • Building project finance models and conducting financial analysis
  • A bachelors degree in a relevant discipline such as Finance, Mathematics, Engineering, Law or Economics, and excellent academic results
  • 2-3 years of project finance/investment banking/private equity experience or similar
  • Strong analytical and numerical skills, with excellent knowledge of project finance modelling (understanding of VBA macros would be viewed favourably)
  • Detailed knowledge of key principles of financial analysis methodology and best practice approach, and adequate familiarity with the European infrastructure market
  • Confident team player with a proven ability to build constructive professional relationships with internal and external parties at all levels
  • First class organisational and time management skills
  • Demonstrated ability to take ownership of defined tasks to contribute to transaction
  • Adept at problem solving and delivering accurate results in a fast-paced work environment
  • Fluent spoken and written English (additional European language skills would be preferred)
  • Strong verbal and written communication skills (including proficient use of Microsoft PowerPoint and Word)
54

Infrastructure Analyst Resume Examples & Samples

  • University graduate in Information Technology, Computer Engineering or related disciplines with minimum of 6 years work experience
  • Minimum of 4 years relevant work experience in trade floor support is required
  • MCP (Microsoft Certified Professional) is preferred
  • MCSE (Microsoft Certified System Engineer) and/or MCSA (Microsoft Certified System Administrator) is a plus
  • Strong knowledge of Microsoft Operating Systems like XP, Vista and Windows 7
  • Good understanding of MS Office Suite (Word, Excel, Power Point, Access and Outlook)
  • Good understanding of Market Data Products (e.g. Reuters, Bloomberg, EBS, etc.)
  • Good understanding of supporting traders’ Dealerboard
  • Good knowledge of supporting IP network environment
  • Strong desktop hardware and software troubleshooting skills
  • Experience in supporting handheld devices, e.g. Blackberry and Smart Phones
  • Must be a solid team player with strong interpersonal skills
  • Basic networking knowledge is a plus
  • Able to work independently on a variety of simultaneous projects and to think “outside-the-box”
  • Strong communication (clear and to-the-point verbal and written) skills are essential
55

Infrastructure Analyst Resume Examples & Samples

  • University Degree – Computer Science or Electrical and Computer Engineering
  • Technical Training – Project Management (PMP)
  • Excellent PC Skills (Word, Excel, Powerpoint) required
  • Understanding of System Architecture for required (Client-Server; Web; Databases)
  • Knowledge of Banking Operations would be an asset
  • Project Manager/ Technical Support – 3 Years
56

Infrastructure Analyst Resume Examples & Samples

  • Utilizes good understanding of technology infrastructure procedures and concepts and basic knowledge of other technical areas to provide support to users for application, software, hardware network and voice issues
  • Diagnoses and resolves problems through troubleshooting and basic analysis in the following areas: client operations, release management, change management, problem management, quality and optimization, compliance and COB, voice and data technology support
  • Escalates issues as appropriate to next level support
  • Participates in testing activities
  • 3 to 5 years of experience in the Financial IT industry
  • General experience in supporting server, desktop, network, voice, AV and business type systems
  • MCSA (preferable)
  • Networking Essentials
  • Degree in IT or similar industry certification & experienceSkills
  • Good relationship skills
  • Ability to practically apply technical knowledge in a high pressure, time critical environment
  • Self-Motivated with a logical approach to Problem-Solving
  • Audio Visual (AV) and Video Conferencing Systems support
  • Apple product support
57

Infrastructure Analyst Resume Examples & Samples

  • Ideally candidates should have previous experience working within a Command Centre environment, although similar roles will be considered
  • Exposure to a multiple platform environment supporting a large number of devices, applications and services
  • Proven IT problem management or error handling skills is essential
  • Usage of commercial software, such as MS Word, Excel, Outlook etc., is essential. Additional exposure to other software packages is desirable
  • Network platform knowledge would be advantageous
  • Language skills beyond English are highly appreciated: Spanish & Portuguese
58

Infrastructure Analyst Resume Examples & Samples

  • Certify new data center products or solutions that are cost-efficient, converged, virtualized and support the cloud infrastructure roadmap
  • Provide level 4 support for critical operational issues related to Data Center component architectures
  • Participate in the new product evaluation or testing
59

Infrastructure Analyst Resume Examples & Samples

  • Understanding of automation tools like Tivoli ITM6, Netcool , Omnibus e.t.c and programming languages like Java , .NET and Perl
  • Positive attitude with initiative, drive and ability to work independently
  • Knowledge on ITIL process. example Change, Incident & Problem management
60

Infrastructure Analyst Resume Examples & Samples

  • Understanding of automation tools like Tivoli ITM6, Netcool, Omnibus, etc. and programming languages like Java, .NET and Perl
  • Ability to develop end-to-end software systems
  • Knowledge on ITIL process (example Change, Incident and Problem Management)
61

Rohq-cti-infrastructure Analyst Resume Examples & Samples

  • Work according to the service level objective to ensure VR MAC requests are completed and VR Incident tickets are resolved in a timely fashion and properly documented
  • Escalate difficult to resolve issues to L2/L3 teams and keep the customer updated of the progress
  • Ensure high-levels of Customer Service and Satisfaction
  • Determining trends and assisting management in devising proactive steps to address negative trends
  • Help to achieve and maintain productivity and quality objectives with individual contributions. Participate in continuous process improvement initiatives
  • Actively participate in self-improvement and training curricula to fulfill competency requirements
  • Participate in testing new tools; developing operational requirements and documenting testing
  • Ensure that Corporate CITMP and Security policies related to voice recording MAC work are followed
  • Technical background with basic understanding on Voice Recording systems with at least 2 years related experience
  • Experience in customer support
  • Experience in a financial services environment is desirable but not mandatory
  • Analytical and methodical approach to problem solving
  • Experience in working in a controls-focused environment highly desirable
  • Ability to organize, prioritize, and schedule work assignments
  • Good knowledge of Office products (Word, Excel and Powerpoint, etc.)
62

Infrastructure Analyst Resume Examples & Samples

  • Network, Voice, Perimeter Security, Mainframe, or Distributed Systems (ie Wintel/UNIX service administration)
  • The individual in this position is expected to understand and follow CTI Command Center Operations operating procedures, daily support practices, major incident support, etc. and provide feedback to the leadership team, for the purpose of continuous service improvement and operational excellence
  • Maintaining an awareness of all Command Center workflows and automation/efficiency opportunities, they should be able to provide input to management on automation enhancements and workflow optimization opportunities
  • It is expected that the candidate has demonstrated historical competency in one of these disciplines while also has the technical aptitude to progress towards cross disciplinary technology operations support
63

Infrastructure Analyst Resume Examples & Samples

  • Provide Tier I Technical Change Support for Citi’s global technology infrastructure
  • Execute or implement simple, automated and scripted changes or infrastructure service requests
  • Recognize severe events within the change space as they occur and engage Command Center Management immediately upon awareness of severe technology degradation
  • Document and update incident technical details on all issues that occur as a result of a change into the ServiceNow ticketing system
  • Escalate issues to Tier II support if unable to resolve through initial triage and change validation practices that are within the Command Center Change Management scope of operations
  • Communicate with Command Center Management to provide frequent status updates regarding change related technical issues and provide accurate status updates on the change remediation efforts
  • Recognize and escalate severe events identified through the use of monitoring tools
  • Attend various change management calls including Change Advisory Board (CAB), internal GCC Change management technology calls, script review calls and COB/Major Change planning calls
64

Infrastructure Analyst Resume Examples & Samples

  • 1-2 years’ experience - scheduling tool preferably Tivoli Workload Scheduler/OPC/CA Workload Automation (Autosys)
  • 1-2 years’ experience - Knowledge of Websphere MQ
  • 1-2 years’ experience - Knowledge of Netbackup/Windows/Unix platforms
  • Handle SEV1/2 issues without supervision
  • Highly skilled in prioritizing and escalation to correct support teams
  • Knowledge of Batch Recovery
  • Adhere and enforce CTI compliance and regulations
65

Infrastructure Analyst Resume Examples & Samples

  • Good planning skills to ensure seamless day-to-day operations
  • Proficient in problem solving and decision making
  • Possess Office skills like MS Word, Excel and PowerPoint
  • Knowledge in Mainframe TSO navigation and JCL coding
  • Knowledge in Mainframe CA-1 Tape Management System
  • Knowledge in Open System Veritas Netbackup
  • Knowledge in Automated Tape Library (ATL) operations
  • Proficient in handling internal and external audit, irrespective of certification, compliance or regulatory requirements
66

Infrastructure Analyst Resume Examples & Samples

  • Single Point of Failure process execution
  • Providing high level updates to Citi executive management within ICG/GCG & Corporate Center in discussions regarding SPOF risk and related remediation requests
  • Identifying, reporting and managing of exposures and threats within infrastructure
  • Gathering, compiling and analyzing data in order to extract information about the SPOF record inventory
  • Maintaining control of exception volumes by proactively monitoring advancement and resolution
  • Utilizing and navigating systems and tools to obtain SPOF details
  • Communicating regularly with other departments and key participants of the SPOF process to build strong, trusting relationships
  • Setting personal and project goals which add value to the SPOF process and taking accountability for assigned projects
  • 5+ years working within a technology environment focused on networking
  • Excellent Oral and written communication skills; provide high level updates to senior management, and work with the regional support teams to get results
  • 3-5 years Project management experience in the network infrastructure technology field preferred
  • Customer Service skills required
  • Experience creating metrics reports (Excel, Power Point, etc.)
  • Troubleshooting techniques and experience in providing detailed analysis
  • Must be knowledgeable of the network hardware and other technology platforms
  • Applicant must prove the ability to develop efficient and effective processes
  • 2-5 years of proven experience with inter-networking
  • Expert proficiency with Microsoft Office products, IE, Excel, Word, etc
  • Strong working knowledge of multi-technology platforms/environments: network infrastructure (Cisco routers and switches), Unix/Wintel, Midrange, Mainframe
  • Strong working knowledge of WANs (T1s, T3s, Frame Relay, ISDN etc)
  • Analytical and Critical thought required to resolve issues in a variety of complex situations, without supervision
67

Infrastructure Analyst Resume Examples & Samples

  • Create and prepare reports, metrics, and presentations
  • Work on the collation, analysis, and generation of detailed management information reporting
  • Contribute to key business processes such as business recovery management, people and talent management, asset management, headcount and resource management, and financial management
  • Assist in the management of communications processes such as weekly e-mail updates, regional communications, and organizational announcements
  • Assist with employee satisfaction processes such as VOE, Town Hall meetings, the ‘SMT Meet Me’ sessions, and recognition initiatives
  • Assist in driving best practices through an innovative and proactive approach to optimizing processes
  • Contribute to the Business Operations and the wider organization’s Controls objectives
  • Contribute to tactical and strategic initiatives such as implementing new tools and processes
  • Use professional judgment to perform and recommend ad-hoc analytical requests
  • Manage regular or ad-hoc requests as liaison with stakeholders; track and report progress
  • Help ensure information relating to the Business Operations and the wider organization is kept current, applicable, and available through efficient use of the Intranet, Collaborate and SharePoint sites
  • Good understanding of Business Operations concepts and procedures
  • Basic knowledge of other functional and technical areas
  • Ability to exercise judgment and evaluate options under circumstances not covered by procedures or precedents
  • Proven experience in a process-driven environment
  • Experience in a service-provisioning environment
  • Experience in compiling, analyzing, and reporting data and information
  • Ability to manage concurrent activities with short-term deadlines and shifting priorities
  • Team-oriented and collegial approach to addressing challenges
  • High-level of proficiency with all MS Office products, including Excel, PowerPoint, and Word
  • Influencing skills are essential for this role, especially upwards into the senior management layer
68

Rohq-cti-infrastructure Analyst Resume Examples & Samples

  • MS SQL / Sharepoint
  • Excellent communication skills, both written and verbal, in English
  • Trouble shooting techniques
  • Charting, trending and data analysis
  • Maintain productivity, while multi-tasking in a dynamic and fast paced environment
  • Strong PC skills including MS Word, MS Excel, MS Windows and MS PowerPoint
  • SQL Skills are desirable
69

Rohq-cti-infrastructure Analyst Resume Examples & Samples

  • IT/Computer Science field graduate
  • Microsoft Desktop, Server, Database and Office automation technologies
  • Data analysis and data manipulation skills
  • Technical writing, reporting and presentation skills
  • Strong English communication skills (writing and oral)
  • Permanent attention to detail
  • Creativity, flexibility and ability to take initiatives and retain ownership
  • Ability to deal with crisis and work under stress
  • Ability to multitask and deal with a large workload including dealing with priorities and schedule planning
  • Ability to work effectively in a global team with teammates located in different regions and time zones
70

IT Infrastructure Analyst Resume Examples & Samples

  • (25%) - Service Delivery - Delivers high-quality, rapid and relevant client service, education and/or consultation in support of basic issues (financial, operational or other), programs and projects for a single site or possibly multiple sites. (Required)
  • (25%) - Issue Management - Manages issues that are basic, component level issues, problems, changes and/or requests, leveraging cross functional teams to drive rapid remediation. Assists with proper categorisation and prioritisation for each issue throughout the appropriate lifecycle. Performs validation/replication of issue or condition reported; determines course of action and communicates with other required parties to replicate, test and deploy solution, as necessary. Coordinates responses to issues (operational, financial or other) and applies resolution directly, if expedited response is required to minimize business and financial impact. (Required)
  • (30%) - Reporting and Documentation - Responds to internal/external audit by collecting data evidence as requested. Performs periodic information gathering, trend analysis, variance analysis & routine report generation as requested. Maintains appropriate, required documentation supporting key processes and procedures, issue histories and remedies, workflows, troubleshooting guidelines. (Required)
  • (10%) - Analysis & Recommendations - Uses appropriate basic data and instrumentation to identify trends and/or root cause(s) and applies solutions, while minimizing any negative effect. Collects and analyzes data (evidence, test results, performance data, issue reports, financial, etc.) in order to: identify and correct underlying issues (operational, financial or other) or escalate unrecognized symptoms/systemic problems to problem-owning organization. Determines sufficiency of controls, processes and/or workflow. Validates process' accuracy and monitors process compliance. (Required)
  • (10%) - Project Management - Applies basic project coordination principals, skills and best practices. Develops relationships and assists in leveraging contracts to provide for improved financial performance. May assist in the monthly, annual and multi-year forecasting and budgeting activities and support the creation and /or maintenance of business continuity or IT disaster recovery plans. (Required)
  • Knowledge of Microsoft Office suite of products, Adobe Acrobat, virus software, and VPN technologies as well as hardware and Windows OS
  • Network protocols experience and support to include, but not limited to (TCP/IP, EIGRP, IGRP, RIP, OSPF)
  • Some knowledge of mobile devices (i.e., iPhone, iPad, Android, Airwatch) and mobility products would be ideal
  • Understanding of Network supported devices (firewalls, routers, switches) and protocols, LAN/WAN and multi-platform environments, VoIP, wireless networking and other advanced technologies
  • Ability and motivation to learn new technologies quickly and with minimal support and guidance
  • Demonstrate sound judgment and the ability to work independently and within teams
  • Knowledge of the financial industry and its businesses and products
  • 1-2 years of work experience in support of global corporate IT infrastructure systems
71

Infrastructure Analyst Resume Examples & Samples

  • The role is part of Asia Pacific (AP) CIS Business Office. The Business Analysis (BA) is responsible for regional business management activities across AP CIS
  • The BA supports the Head of AP CIS, with daily operations activities related to reporting/ metric productions, financials, approvals, communications, HR/ workforce and Risk/Record Management
  • The BA is also responsible in project managing, tracking and reporting of various initiatives driven by AP Head of CIS
  • Degree or equivalent required
  • Proven financial management and strategic planning expertise for large and complex IT organizations
  • Experience managing vendor/reviewing contracts in large complex Infrastructure environments
  • Intermediate Microsoft PowerPoint/Words/SharePoint
  • Strong written and verbal communication skills – confident interacting/working with senior stakeholders and managers across multiple groups
  • Capable relationship builder, with experience dealing with both technical staffs and businesses
  • Proven track record working in multi national financial institutions
  • Able to break down complex problem or situation into its component parts, identify alternative solutions to solve, clearly identify pros and cons of each and be able to analyze and make sound recommendations
72

Rohq-cti-infrastructure Analyst Resume Examples & Samples

  • Strong understanding and experience on Mass Software Deployments
  • Understanding and knowledge of Microsoft desktop, server and office automation technologies
  • Good understanding of project management
  • Knowledge of AD, HPCA, SQL, Citrix Infrastructure, scripting and database technologies
  • Good understanding of Citi Infrastructure and tools being used to run with the operations or equivalent experience
  • Understanding and the experience of the Client Distribution Portal (software deployment tool used in Citi), is a plus
  • Scripting and automation to reduce the man hours, is a plus
  • Citrix Certified Administrator, XenApp 6.5 or above is a plus
  • Scripting and automation
73

Infrastructure Analyst Resume Examples & Samples

  • Resolve simple, automated and scripted incidents that may include: Execution of manual fail over, Vendor supported corrective actions
  • Provide expedient and efficient technical assistance in the resolution of problems relating to production batch processing
  • Manipulate, add, remove and research batch processes from the production Current Plan Scheduler(s)
  • Utilize ChangeMan to research planned and installed packages. Knowledge base to create, stage and freeze packages within the Technical Support applications to correct Procedures, Job Control Language (JCL) and Control Cards. Familiarization of all related ChangeMan functions and libraries
  • Interpret messages and Job Control Language ( JCL ) from system software or application programs and perform required actions
  • Partner with various Operations Technology, Business, and Developer teams to achieve objectives
  • Provide overall first level support for analysis and recovery
  • Strong personal work ethic that inspires excellence and enthusiasm amongst peer group
  • Ability to work through a multitude of challenges/obstacles in order to achieve the desired end result
  • General education requirement (high school / secondary school or equivalency), associates or 4yr/bachelor’s degree are highly preferred
  • Language Skills beyond English are a plus. Areas of need: Spanish, Portuguese
  • 1 year working with Automated Operations or equivalent
  • 1 year operational experience using Tivoli Monitoring Tool
  • 1 year operational experience with medium to large scale MVS Operating System Environments preferably in a multi-system environment
  • Knowledge of TSO/JCL and IBM utilities
  • MVS concepts and other related operations software and operating systems
  • Knowledge of VSAM and other access methods
  • Knowledge of all scheduling platforms (TWS / OPC, CA7, Maestro, ROBOT, etc.), to understand production batch processing flow
  • Knowledge of Connect: Direct, Microsoft Operating Systems, Networking server configurations and protocols
74

Rohq-gida-infrastructure Analyst Resume Examples & Samples

  • Technical knowledge in database areas (Oracle, MSSQL, Sybase and Teradata)
  • Good negotiation and troubleshooting skills
  • Must have good verbal and written communication skills in English
  • Has to be initiative, creative and flexible
  • Ability to work well under stress and to meet tight deadlines
75

Maccap Infrastructure Analyst Resume Examples & Samples

  • Working closely with senior team members to execute transactions
  • Reviewing transaction documentation and due diligence materials to identify potential risks and value drivers
  • Professionally engaging with external parties such as industrial partners, advisers and client representatives as well as internal risk management and support colleagues
  • Managing the production of presentations, information memoranda, competitive tender bid proposals and other analysis for internal and external audiences
  • Assisting with the analysis and optimisation of financial structures, negotiation of transaction documentation (including equity funding, debt financing and other commercial contracts) and closing of transactions
  • Coverage of the Italian market
  • Have fluent spoken and written Italian and English language skills (business level proficiency)
  • Have proven experience as an execution banker, ideally in infrastructure
  • Have an understanding of the Italian market
  • Have demonstrable experience at a similar level within an investment banking environment
  • Have strong tertiary qualifications, preferably in Mathematics, Accounting or Finance
  • Possess strong quantitative skills including extensive experience with financial models and valuation techniques
  • Have sound commercial judgement
  • Be able to independently manage and oversee a valuation including the incorporation of key due diligence findings into a model
  • Have good team and people management skills
  • Have strong presentation, communication, negotiation and project management skills
  • Be ambitious, motivated and have the desire to succeed
76

Rohq-gida-infrastructure Analyst Resume Examples & Samples

  • Degree holder of at least a 4-year course, preferably with information technology background
  • 1-2 years related working experience on security administration
  • Familiar with IS policies and procedures
77

Rohq-css Gida Infrastructure Analyst Resume Examples & Samples

  • Knowledge in user ID and password administration procedures
  • Experience in information security administration is a plus
  • Must be willing to work on holidays and on a shifting schedule
78

Batch Report Services Infrastructure Analyst Resume Examples & Samples

  • At least 5 years’ experience working in a multi-platform processing environment, which includes hands on knowledge in 1 or 2 of the following platform environments: MVS, AIX, Unix, Linux and Windows
  • Ability to operate/understand different report management tools e.g. OnDemand, Tivoli Storage Manager (TSM), CA-View, CA-Deliver
  • Working Background in the following
  • UNIX Operating System
  • UNIX Shell Scripting
  • C Programming
  • Structured Query Language (SQL) Application
  • Tivoli Storage Management (TSM) System
  • Advanced Function Presentation (AFP), Windows font mapping and Double Byte Character Support (DBCS)
  • Conversant in the usage of presentation and process tools eg PowerPoint
  • Good communication and documentation skills preferably with strong background using Microsoft office tools eg Excel, Word, etc
  • Independent, self-starter and with the ability to work within a team environment
  • Background in Citrix platform for regional settings, multiple fonts and other configuration and setup requirements
79

IT Infrastructure Analyst Resume Examples & Samples

  • Analyzing the current server infrastructure using performance data to identify candidates for optimization
  • Building relationships with internal customers and persuading them to refresh their infrastructure using cost analysis and performance data
  • Providing basic technical support about the process of migrating server processes
  • Organizing regular catch-up meetings with key customers and underlying teams
  • Accurately tracking the progress and reviewing exceptions
  • Working with technical teams to schedule the migrations, server decommissions
  • Creating metrics and regular management reports
  • Demonstrate interpersonal, verbal and written communication skills in English
  • Expert in multi-tasking in a highly dynamic environment
  • Good problem solving skill, proactive and precise
  • Ability to establish and maintain relationships across various IT organizations
  • Proficient in MS Office (especially Excel)
  • Strong analytical and documentation skills
  • Willingness to learn and understand related IT technologies
  • Previous experience of working on server migration projects
  • Technical consultancy skills to be able to explain complex technical solutions to customers
  • Experience of working in a multinational environment
  • Basic understanding of storage and server technologies (SAN, NAS, Virtualization, Resiliency)
80

Wintel Assoc Infrastructure Analyst Resume Examples & Samples

  • XHosting Applications e.g. Exceed, RefectionX
  • Client Distribution Portal
  • PowerShell Scripting
81

Rohq-gida-gcm-infrastructure Analyst Resume Examples & Samples

  • Degree holder and/or minimum diploma holder
  • Good communication skill in English
  • Experience in Information Security Administration/Profile
  • Administration preferred but not essential as training will be provided
  • Ability to multitask and prioritize task assignments involving both BAU and non BAU work
  • Being proactive and immediately escalating identified potential security issues and or process gaps to management
82

Senior Infrastructure Analyst Resume Examples & Samples

  • Responsible for setting up and integration of in-house developed and third party applications into common technology stacks and processes
  • Streamline and standardize application releases to allow single click deployments
  • Work with development teams to define, submit and track infrastructure procurement requests
  • Troubleshoot application and database performance issues and provide performance tuning services
  • Facilitate integration of incoming and outgoing feeds to and from internal and external parties
  • Extend common set of monitoring capabilities to application development & support teams
  • Assist in defining authentication requirements and facilitate configuration of related tools
  • Deploy firewall, proxy plug, Load Balancer , WideIP and SSL configurations for Equities applications
  • Work with developers and ethical hack teams to remediate security findings
  • Manage Messaging & Caching infrastructure for application flow
  • Define and implement application/database COB strategy and facilitate COB application testing
  • Ensure technology assets, platforms are shared across organization to avoid duplication of efforts by reusing technologies
  • Experience in installation, configuration and administration of servers and related technologies on Linux/Unix platform
  • Experience in application code release & environment management
  • In-depth understanding of global application support
  • Automation experience using scripts and tools
  • Experience in management of Infrastructure implementation
  • Experience in technologies such as JVM (Sun JDK, Jrockit), Gemfire (caching), Tibco EMS, ActiveMQ, JMS and databases including Sybase & Oracle
  • Understanding of production change management process & application monitoring
  • Knowledge and experience in Docker or micro services
  • System admin supporting global applications with focus on resiliency and stability
  • Authentication & Authorization tool such as Siteminder
  • Experience working with debug tools: Dynatrace, Fiddler, TCPTrace, and Firebug
  • Networking concepts: VIP’s, WideIP’s, Global network setup & user routing, load balancers, Disaster recovery etc
  • Hands on experience with bash, Perl, High performance/high-volume DB such as KDB, NoSQL
  • Server hardware sizing experience
  • Investment banking experience in Equities application setup with large global client base is preferred
83

Rohq-gida-gcm Infrastructure Analyst Resume Examples & Samples

  • Good communication skills in English and proficiency in PC skills
  • Experience in information security administration/profile administration is preferred but not essential as training will be provided
  • Knowledge in security/risk control is preferred
84

Infrastructure Analyst Resume Examples & Samples

  • Collaborate with client managers, project managers, applications and infrastructure teams to plan and coordinate
  • At least 2 years of experience in enterprise level IT projects in web technologies (WebSphere, WebSphere portal,
  • Demonstrated experience with various technologies such as WebSphere, WebSphere Portal, Java, Sun One Web
85

Infrastructure Analyst Resume Examples & Samples

  • 5+ years of network experience
  • Expert level knowledge on dynamic routing protocols, Nats, QoS and High Availability services
  • Knowledge about proxy, pac-files, load balancers, Firewalls
86

IT Server / Infrastructure Analyst Resume Examples & Samples

  • Required skill sets include VMWare and Windows 2008/2012 Server administration
  • Experience with network administration, server backup and replication, endpoint protection, and a basic telecommunications understanding is also preferred
  • The successful candidate will also have solid communication, analytical, and teamwork skills, as well as the ability to work independently
  • A bachelor’s degree in a computer-related field or 3+ years of working experience with computer system configurations and networks is preferred
87

Latin Infrastructure Analyst Resume Examples & Samples

  • Have 1-2 years transactional experience ideally at an investment bank, private equity firm, project finance lender or similar
  • Have experience in core transactional skills (valuation, due diligence, commercial analysis)
  • Fluency in both English and Spanish is essential
  • Have excellent written and oral communication abilities and the ability to work with those at all levels
  • Have strong analytical and numerical skills and a high level of attention to detail
  • Have a hard-working, can-do attitude and a willingness to handle multiple aspects of a transaction
  • Be able to work in an open, fast-paced environment
  • Be able to effectively manage multiple, competing priorities
  • Be ambitious, motivated, entrepreneurial and have the desire to succeed
  • Experience in infrastructure/power and utilities is highly desirable
  • Portuguese language skills would be an advantage
  • GD *LI
88

Rohq-gida-infrastructure Analyst Resume Examples & Samples

  • Must have at least 3-5 years of information technology experience on a supervisory level
  • Must be college graduate of at least a 4 year course
  • Experience in information security administration
  • Must be familiar with information security policies and guidelines
  • Must be willing to work on holidays and on shifting schedule
  • Familiar with Citi IS policies and procedures
89

Infrastructure Analyst Resume Examples & Samples

  • Detailed experience with installing, configuring, and maintaining server OS and related software applications
  • Understanding of TCP/IP topology as it refers to a general cisco and windows environments
  • TCP/IP
  • Windows 2008/2012 server
  • EPo
  • Symantec NetBackup
  • Active directory and group policy
  • Experience with SQL 2005/2008/2012
  • Experience with cisco related products/tools a plus
  • Call Tracking mythologies
  • Experience with server deployment and imaging technology
  • Strong technical skills with knowledge of a wide variety of tools and technologies and extensive knowledge in a subset of these skills
  • Professional certification (e.g. A+, MCSE) strongly considered available to work after hours, off-hours, weekend and as required, some travel may be required between support data centers and corporate office
  • Knowledge of network and systems & storage management tools and systems
  • Financial services background preferable but not required
  • Strong verbal and written communication skills. Must be able to summarize incident report, articulate solutions in writing to customer, staff and management
  • Web applications
  • Networks
  • File transfer, DNS, SMTP, Email relays(Cisco IronPort)
  • Microsoft Windows Operating System
  • Working knowledge of VB scripting, PowerShell and xml
  • SAN and NAS technologies
  • Must be able to work independently, display good judgment and ethics
  • Must be able to work quickly to diagnose and analyze issues within our vast environment of technologies (Windows, Citrix, Storage, Linux, etc.)
  • Quickly escalate problems to proper support groups in a timely and efficient manner
  • Use sound judgment on when to involve upper management on business critical issues
90

IT Infrastructure Analyst Resume Examples & Samples

  • Professional knowledge related to incumbent's position, team, and department
  • Ability to absorb professional knowledge quickly and develop skills
  • Ability to understand team’s mission and objectives and align person objectives, goals and aspirations to the team’s objectives
  • Ability to exchanges information, ideas and concepts. Requires negotiation to achieve coordination and consent
  • Ability to use technical knowledge to perform and apply new technical procedures
  • Works individually or as a team member, may set work priorities within well established procedures and objectives
  • Ability to provide assistance in coordination of activities
  • UNIX (primarily AIX v 5.1 and above, z-Linux and x-Linux) with Shell scripting skills and basic administrative skills
  • MQ infrastructure Components,
  • Roker Infrastructure components
  • WMB development, Toolkit, ESQL coding
  • Z-OS basics
91

Infrastructure Analyst Resume Examples & Samples

  • Accountable for ensuring all aspects of the Project delivery are successfully completed in line with the Midrange strategy
  • Coordinate and provide technical suggestions for business working on the project/service in line with the Midrange strategy
  • Work/support automation initiatives for Midrange to increase efficiency
  • Identify the areas within midrange where manual activities are happening via projects and drive the initiative to automate them. This will require extensive research of services, project activities, planning and execution for about a year
  • Adhere to the standard operational procedures to address the alerts received on the respective services
  • Communicate: To ensure intended message is understood and the desired response achieved
  • Consult, early and often: To get the useful information and ideas, ask questions
  • Remember, they are human: Operate with an awareness of human feelings
  • Plan it: Time investment and careful planning against it, has a significant payoff
  • Relationship: Try to engender trust with the stakeholders
  • Simple but not easy: Show your care. Be empathetic. Listen to the stakeholders
  • Managing risk: Stakeholders can be treated as risk and opportunities that have probabilities and impact
  • Compromise: Compromise across a set of stakeholders' diverging priorities
  • Understand what success is: Explore the value of the project to the stakeholder
  • Take responsibility: Project governance is the key of project success
92

Water Infrastructure Analyst Resume Examples & Samples

  • Gather and correlate engineering data using established and well-defined procedures
  • Perform infrastructure analysis and assessment of Water related to abilities to support a site’s mission and analysis of infrastructures providing support to a given region
  • Perform remediation and mitigation planning to develop options to reduce mission risks and vulnerabilities; perform detailed analysis of the expected lifecycle cost and quantified benefit
  • Perform threat analysis to identify the risk, vulnerability, and impact of a loss of a given asset, network, or system
  • Develop written and graphical information based on findings/analysis
  • Operation of water infrastructure assets and systems (including dams, reservoirs and treatment facilities)
  • Engineering and design of water infrastructure assets and systems (including dams, reservoirs and treatment facilities)
  • Water infrastructure flow modeling analysis
  • Knowledge of EPA regulations and experience dealing with water quality issues
93

Fuels Infrastructure Analyst Resume Examples & Samples

  • Perform infrastructure analysis and assessment of Fuels Infrastructure related to abilities to support a site’s mission and analysis of infrastructures providing support to a given region
  • Identify susceptibilities and operational and infrastructure dependencies and perform dependency analysis to study the interconnection and dependencies different missions and infrastructures have on one another
  • Operation of natural gas assets and systems
  • Engineering and design of natural gas assets and systems
  • Natural gas commodity flow modeling analysis
  • Knowledge of natural gas commodity market, contractual structures and transmission market
  • Use of GIS software in analysis efforts
  • Operation of crude and refined product assets and systems
  • Engineering and design of crude and refined product assets and systems
  • Crude and refined product commodity flow modeling analysis
  • Knowledge of crude and refined product commodity market, contractual structures and transmission
  • Market
94

Rohq-cto-cate Infrastructure Analyst Resume Examples & Samples

  • Certify new data center products or solutions or prepare business cases that will introduce a more cost-efficient, converge, virtualize and will support the cloud infrastructure road map
  • Track VTM (Vulnerability & Threat Management) issues and monitor resolution related to Data Center network components such as Netscaler, BigIP, JunOS and Cisco NXOS
  • Provide level 3/4 supports for critical operational issues related to Data Center component architectures
95

Infrastructure Analyst Resume Examples & Samples

  • Experience with Industrial control systems (ICS) and Supervisory Control And Data Acquisition (SCADA)
  • A proven track record in working with common security tools and products i.e. SIEM, vulnerability management, DLP, content filtering, eDiscovery, anti-virus, firewalls, malware analysis and protection, IDS/IPS, forensics, Identity and Access Management is preferred
  • Proficient with Microsoft Word, Excel, Visio, SharePoint, PowerPoint & Project
96

Lead Ratings Infrastructure Analyst Resume Examples & Samples

  • Computer Sc. or Computer Eng. degree or above in related IT discipline
  • At least 7 years of application development experience with strong knowledge of SAS EG. Working knowledge of Teradata and data warehouse system will be an advantage
  • Strong analytical skills, with ability to translate business needs into proposed IT solution details
  • Strong understanding of the relationships between processes, data and technology
  • Good written and verbal communication skills, highly organized and meticulous
  • Able to work independently as well as in a team
  • Exposure in one or more banking domain areas (e.g. Trade Finance, Treasury, Wealth Management, Banking Channels, Core Banking, Securities, Credit Processing)
97

Infrastructure Analyst Resume Examples & Samples

  • Master Degree in Computer IT/Electronics
  • Languages : Mandatory fluid spoken English, additional languages are an advantage
  • MCP an advantage
  • Any CVs emailed, given or shown to managers or any discussion regarding specific candidates discussed with line managers will not be considered as agency submissions
98

Infrastructure Analyst Resume Examples & Samples

  • Client inventory control and asset management responsibilities including cost control and leasing activities
  • Direct, coordinate and design Global SCCM standards and Controls
  • Bachelor’s degree in IT or a related field or equivalent work experience
  • 3-5 years of experience supporting Microsoft client operating systems. Proven experience upgrading Client machines in a multi-site environment
  • 2 or more years of experience working with Microsoft DNS, DHCP, SCCM and Active Directory
  • 2 or more years of experience using PowerShell scripting
  • Microsoft Certifications preferred
  • Experience supporting a multi-site environment preferred
99

Rohq-cti-infrastructure Analyst Resume Examples & Samples

  • Single Point-of-Contact for raising requests for all APAC direct hires in Taleo
  • Ensure that all approval requirements are met prior to raising Taleo
  • Ensure accuracy and correctness of info against Pre-approval SharePoint
  • Consolidation of Weekly Taleo Report from HCR&A, and provide summary to each CTI Unit
  • Help the site governance person on the administrative tasks including creation, preparation, generation and/or analysis of reports, metrics and presentations
100

Infrastructure Analyst Resume Examples & Samples

  • At a RD2 Level: Ph.D. and 2+ years’ experience/equivalent, Master's Degree and 5+ years of experience/equivalent, or Bachelor's Degree and 7+ years’ experience/equivalent
  • At a RD3 Level: Ph.D. and 5+ years’ experience/equivalent, Master’s Degree and 7+ years of experience/equivalent, or Bachelor’s Degree and 10+ years’ experience/equivalent
  • Extensive operational experience in the telecommunications industry
  • Broad knowledge of systems connectivity and infrastructure interdependencies to support vulnerability assessment and systems analysis
  • Comprehensive understanding of infrastructure interdependencies modeling and simulation approaches and applies solutions
  • Considerable skill in performing infrastructure interdependencies modeling and simulation activities and consequence assessments using infrastructure data sources and database solutions
  • Analytical writing and presentation skills
  • Experience in business development
  • Technical writing ability
101

IT Infrastructure Analyst Resume Examples & Samples

  • 3+ years of experience in IT
  • Experience with networking and infrastructure
  • Knowledge of routers and switches, VLANs, and WLAN
  • Ability to prioritize and multitask in a dynamic environment
  • Ability to work independently with senior-level government personnel
  • Ability to work full-time at client site
  • BA or BS degree in CS, Information Systems Management, Mathematics, Operations Research, Statistics, or Engineering
  • Experience within the MHS or Navy Medicine infrastructure environment
  • Experience with virtualization, including desktop or server and understanding of the technology
  • Experience with NIPR/SIPR or understanding of the architecture
102

Utilities / Infrastructure Analyst Resume Examples & Samples

  • BS in engineering or physics
  • Minimum of 5 years applicable experience
  • Demonstrated knowledge of associated industries and technologies
  • Effective analytical process experience
  • Effective technical writing and oral communications skills
  • Ability to present large data products and technical information effectively
  • Capable of multitasking, producing high quality products in both individual and collaborative team environments
  • Active TS SCI w/Poly
103

IT Architecture & Infrastructure Analyst Resume Examples & Samples

  • Security Operations
  • Network and Voice
  • Datacenter Operations
  • End User Services
  • Data Resource Management
  • Enterprise Architecture
  • Bachelors of Science degree in any one of the following fields: Computer Science, Computer Engineering, Telecommunications, Management Information Systems, Business or Management with a concentration in Computer Science or Management Information Systems or related field
  • Ability to work well individually and in a team environment
  • GPA of 3.0 or higher (based on a 4.0 scale) from an accredited college or university
  • Exhibits strong leadership characteristics
104

IS Infrastructure Analyst Resume Examples & Samples

  • Server lifecycle: purchasing, installation, maintenance, disposal
  • Fault finding and fixing problems within Service Level Agreements
  • Ensuring regular and effective backups of company data
  • Low level project management
  • Provide 3rd level support for user issues and LAN & PABX management/support
105

Infrastructure Analyst Resume Examples & Samples

  • Implements and provides operational support for server (physical and virtual) solutions on the Windows and UNIX platforms
  • Proposes and implements system enhancements (software and hardware updates and upgrades)
  • Manages the load configuration of the servers and makes recommendations for purchase or upgrades
  • Coordinates ordering and installation, upgrading, monitoring, testing, and servicing of technology systems
  • Negotiates and places orders with common vendors
  • Participate in staff meetings and team meetings as required
  • Develop understanding of general industry usage of supported technologies
  • Develop relationships within I/S and with supported customers to improve collaboration and teamwork necessary to accomplish organizational objectives
  • Technical Proficiency - Extensive working experience with required technologies and can handle advanced & complex tasks
  • Knowledgeable in areas of Windows Server OS, Data Security, Storage Management, Virtualization Technologies, Data Protection and Disaster Recovery Planning
  • Analytical Abilities - Advanced problem-solving skills including working collaboratively with peer technical teams to analyze & resolve cross-platform problems or to develop problem-solving techniques, tools & instruction for new or complex technologies
  • Mentoring - Mentor to P2, new personnel and Applications developers; Seen as a subject matter expert in one technology
  • Phone usage and phone
106

Infrastructure Analyst, / System Center Resume Examples & Samples

  • Manage System Center Advertisements, Queries, and Collections for Mallinckrodt Pharmaceuticals globally
  • Troubleshoot Package distributions and Advertisement failures
  • Ability to analyze/troubleshoot System Center logs on Site Servers and clients
  • Ensure proper operation of the System Center infrastructure for all sites
  • Image management, Software and OS deployment using MDT and/or SCCM
  • Group Policy management
  • Develop basic understanding of business processes and business dependencies on supported technologies
  • Participate in a development planning process where employee career goals are defined & understood and development activities are incorporated into the employee objectives
  • Other duties as assigned with or without accommodation
  • 7 Years Information Systems Experience
  • Technical Proficiency - Working experience with some of the System Center modules, but has yet to develop a complete working experience of all its functionality
  • Analytical Abilities - Advanced problem-solving skills within the scope of System Center. Yet to gain full exposure to the business and technical environment needed to assist in all areas requiring a technical solution
  • Business Knowledge - Strong understanding of how supported technologies are used in the business operations, consistently uses this knowledge effectively in daily support and handling unusual/critical issues
  • Communication skills - Verbal & written communication skills still developing; Communications are complete, but may be too technical in content, and not understandable to the full audience. Listening and information gathering skills are growing, but more development required
  • Independence - Often works independently with only general direction; appropriately keeps management informed of relevant issues
  • Mentoring - Mentors others wishing to learn more about the System Center tool and how it may assist with other solutions
  • Administration - Handles administration tasks associated with regional or GBU projects that require software distribution
  • Phone usage and phone communications skills. Knowledge of PowerShell, VBscript, or other scripting technologies
107

IT Infrastructure Analyst Resume Examples & Samples

  • Oracle DBA with core admin skills and hands-on
  • Oracle RAC experience / hands-on is a must
  • Oracle dataguard experience is a must
  • Must know Oracle backup and recovery scenarios, RMAN techniques
  • Working knowledge of Oracle Enterprise Manager, Oracle Wallet, Partitions
  • Working knowledge of Oracle Performance tuning scenarios and fixes
  • Good troubleshooting skills
108

Infrastructure Analyst Resume Examples & Samples

  • As an Operations Analyst he/she would be responsible for monitoring the Midrange services from L1 support perspective. Need to work in 24/7 shift model
  • He/She will be supporting the Hp-Nonstop, AS400 and OpenVMS systems
  • BE or MCA
109

Infrastructure Analyst Resume Examples & Samples

  • Development and interpretation of models, including use of VBA macros
  • Excellent commercial judgment
  • Strong presentation skills, including Word and PowerPoint
  • Production of written reports
  • Outstanding academic results in a relevant discipline
110

Infrastructure Analyst Resume Examples & Samples

  • Prepare daily, weekly, and monthly business reports as requested by the Site Management team
  • Interpret complex corporate contract language, company policy and financial requirements with vendor relationships
  • Provide support to managers and staff within the procurement requirements relating to cost codes and general ledger
  • Coordinate strategic support for budget planning, analysis and identification of opportunities within various disciplines
  • Have the ability to plan for projects and initiatives by identifying risks and assumptions
  • Support Finance team in maintaining review schedules for cost center codes impacting general ledgers
  • Follow up and escalate any issues regarding payments or billing to the correct entities driving the problem to a suitable resolution
  • Manages purchasing for Data Center Site Management. Review vendor bids or proposals and selects sources based upon analysis
  • O Candidate must possess a high school diploma or equivalent. The ability to prepare documentation with oral/written skills is a must
111

Rohq-gida-infrastructure Analyst Resume Examples & Samples

  • Strong understanding of the respective Citi products, processes and policies. Ability to review processes in accordance to Citi Policies
  • Able to handle complex escalations, problems independently by utilizing key information security administration practices, policies and providing excellent customer service. Assist and participate in severity escalation management
  • Process entitlement, compliance review requests and/or incident/change management handling for Citi’s global customer base within established support thresholds, including bulk requests and housekeeping tasks
  • Conduct Citi Marketplace product maintenance. Conduct Citi Information Security Administration Repository Inventory maintenance
  • Understands Project Management principles. Able to constructively participate in e2e projects. Able to lead small projects
112

Rohq-gida-infrastructure Analyst Resume Examples & Samples

  • Conduct Citi Marketplace product maintenance; Conduct Citi Information Security Administration Repository Inventory maintenance
  • Understands Project Management principles; Able to constructively participate in e2e projects; Able to lead small projects
  • Effectively utilizes Talent Management process (i.e. trainings, goal setup, etc.) and system. Knows how to develop and implement an effective IDP (Individual Development Plan)
113

Rohq-gida-infrastructure Analyst Resume Examples & Samples

  • Able to handle simple thru complex, multi-tiered escalations, problems independently by utilizing key information security administration practices, policies and providing excellent customer service
  • Represent GIDA Service Delivery on compliance calls, meeting with Audit. Collect and analyze evidence (deliverables) with internal/external compliance and auditing agencies/officials and add intelligence into the information collected
  • Able to perform any kind of ID or Functional ID related processes
  • Group, profile and role management, Functional and Temporary ID management
  • Perform Certificate management
  • Demonstrate complex application or system knowledge
  • Perform system setup, packaging and installation. Identifies need for new tasks and creates them on demand
  • Conduct Citi Information Security Administration Repository Inventory maintenance; takes responsibility to keep the team inventory databases up-to-date
  • Interprets and guide others in the principle of Information Security concepts and policies, develops and implements into day-to-day work
  • Ability to explain principles behind IS/GIDA policies and guidelines
  • Identifies registers and resolves potential compliance issues
  • Drive and encourage IS culture
  • Knows how to develop and implement an effective IDP (Individual Development Plan)
  • Encourages others to stretch capabilities
  • Understands and applies complex decision making processes
  • Seeks out input from all involved stakeholders
  • Involved in higher level decisions
  • Effectively uses influence to build support for key initiatives
  • Communicates the need for change to remain competitive
  • Involves others in the change process
  • Understands and creates SMART goals for projects and initiatives
114

IT Infrastructure Analyst Resume Examples & Samples

  • Bachelor degree in technology
  • Must be RedHat Certified
  • Working experience in a fast paced UNIX environment
  • Unix Administration skills, clear concepts of LVM, User Management & Operating system
  • Troubleshooting on filesystem & user access related issues
  • Troubleshooting on various UNX OS & hardware related issues like high CPU, memory utilization, disk, powersupply & memory failures
  • Experience in Remote troubleshooting and diagnosis of UNIX issues
  • Work with vendors like HP & Oracle in coordinating hardware replacement changes
  • Deep understanding of UNIX OS & troubleshoot
  • Knowledge & understanding of VERITAS Storage & VERITAS Clustering & is able to perform failovers
  • Basic Tivoli Storage Manager Client administration & able to trouble shoot backup failures & remediate the same
  • Good understanding of Network Connectivity and protocols with respect to the UNIX platform
  • Understanding & experience working on DNS, FTP & NFS
  • Understanding & working experience on Veritas Clustering
115

IT Infrastructure Analyst Resume Examples & Samples

  • In depth knowledge of Windows infrastructure
  • Event Management (20%) – Monitor the Windows Infrastructure performance and health and remediate if there are any events indicating any degradation of Windows Server Infrastructure
  • Incident Management (60%) – Handle the Windows Server Issues reported either by the end users, application owners or other support teams (Including the events) and drive it to resolution/restoration of services
  • Change Management (10%) – Implement the technical changes/ configuration changes at the Windows Server level
  • 10+2+3 or Bachelor’s Degree in Engineering
  • Microsoft Certifications like MCSE, MCITP Preferred
  • Applies appropriate change management tools and applications to analyse the scope and impacts associated with changes, events, Logs, communicates, classifies and analyses change requests
116

IT Infrastructure Analyst Resume Examples & Samples

  • Completion of all in-team training requirements and attendance of all sessions/workshops allocated by Resource Management team
  • Completion of all individual objectives within timescales
  • Delivery of work which encompasses Graduate technical/team learning
117

Infrastructure Analyst EDI Resume Examples & Samples

  • Draw upon professional concepts to collaborate with others to carry out assigned duties. Negotiation is required
  • Challenge the validity of given procedures and processes with the intent to enhance and improve
  • Shell Scripting (Linux or UNIX)
  • Infrastructure Knowledge
118

Infrastructure Analyst Resume Examples & Samples

  • Getting deliveries out of global virtual teams and assist India programs to ensure timely resolution, and delivery
  • Act as local counterpart for all global initiatives like eVault migration, Fusion migration, Citrix migration and coordinate with Global as well as local team for getting the implementation done
  • Stakeholder management and leadership. Delivering IT services to business with predefined and agreed service levels
  • Ging vendors for Bank Infrastructure engineering and DC setup, including the control of local Data Center management and changes around it
  • Decision making and problem solving. Managing India infrastructure assets inventory and feed into financials as well as hardware vendor management for support
119

Lead Infrastructure Analyst Resume Examples & Samples

  • Daily management of LAN and WAN environments, including problem isolation and resolution, performance troubleshooting and monitoring, change management, and incident management
  • Be the level 2/3 escalation point for all network incidents and escalate to vendors when necessary
  • Demonstrate commitment and ownership on a regional and global basis towards a diverse set of stakeholders
  • Maintain and document IP addressing, diagrams and network segmentation. Also, deliver & maintain Standards, Procedures, Best Practices and Documentation
  • Ensure all critical equipment and technologies are monitored, with alerts properly set up
  • Monitor and perform network health checks on a daily basis
  • Plan/schedule all weekend/monthly network maintenance activities
  • Liaise with regional and global IT teams to deploy and support systems, standards and directives
  • Maintain inventory of all equipment under management and perform monthly network reporting
  • Maintain Business Continuity Plan and Disaster Recovery plans for Network (Data, Voice and Video)
  • Project related work, as required
120

Rohq-gida-infrastructure Analyst Resume Examples & Samples

  • Excellent understanding of end to end Citi processes, policies, regulations, and governance. Initiates process changes and improvements
  • Ensure all access control activity and administration is strictly applied according to corporate policy instructions
  • Understanding of web service methods, stored procedure creation and operation
121

Avaya Voice Infrastructure Analyst Resume Examples & Samples

  • Bachelor's Degree in a related field, or the equivalent combination of education, training and experience
  • Solid hands-on experience administering Avaya ACM/ASM, AAM, CMS, AES
  • Hands-on experience managing/ordering trunks and routing on Avaya ACM/ASM, including TDM/SIP trunks, Dial plan/ARS/AAR
  • Hands-on experience with Oracle SBC and carrier SIP Trunking
  • Experience and knowledge of VDN/Vector/Skill and Number manipulation
  • Experience with EAS - Expert Agent Selection
  • Experience with AT & T Business direct and AT &T Route it
  • Hands-on experience managing Avaya gateway, H.323 and SIP endpoints
  • Experience that demonstrates knowledge and understanding of Voice and Data communication concepts, installation and maintenance
  • Ability to present findings and conclusions clearly and concisely
  • Knowledge of finance operations, processes and procedures
  • Technical certificate/diploma in Telecommunications and 2 - 4 years related experience, or equivalent combination of education and experience
  • Experience with QoS protocols, jitter, diagnosing or tuning Quality of Service and bandwidth analysis and Cisco routing/switching
  • Experience that demonstrates skill with configuration and support experience in a complex multi-layered network environment
  • Extensive experience in applications and systems performance tuning
  • Knowledge and experience with Contact Center applications/adjuncts including IVR/VRU, Dialer, QM/WFM
  • Knowledge and experience with Avaya IC, CTI integration and agent screen pop-up process
  • Define the core work definitions/operating model, demonstrating the step-by-step life cycle of the process and document the execution process flows
  • Present complete and organized documentation of processes, systems, and data
  • Provide input into best practices for the respective business area
122

Infrastructure Analyst Resume Examples & Samples

  • Handle and manage the demand of the ICG/CTO assigned portfolio, reviewing it periodically and communicating it to the ICG ISD Head, guaranteeing the latest version of the Book of Work is aligned to the business needs, budget and priorities
  • In terms of Financial Transparency, is responsible for the forecasting of the initiatives from the assigned portfolio
  • Interact with Technology leaders to implement strategies based on business needs
  • Service Monitoring in order to assure CTI is providing best in class services to our ICG/CTO Clients
  • Elaborate High Level Build of Materials and Designs
  • B.S. /B.A. in Technology, Electronics, Systems, etc. is desireble, but experience is more relevant than formal qualifications
  • English 90% Capable of having business conversations
  • 1-2 year experience in Technology/Infrastructure management is a plus
123

Rohq-gida Infrastructure Analyst Resume Examples & Samples

  • Perform manual entitlement review maintenance
  • Perform ID provisioning such as developer and Admin IDs and basic Functional ID related processes
  • Knows how to create a basic IDP (Individual Development Plan)
  • Minimum 2+ years’ experience either in an Information Security Administration environment or related field with customer service experience in data management
124

IT Infrastructure Analyst Resume Examples & Samples

  • Track and validate monthly invoicing for IT Infrastructure expenses
  • Assist Tangoe in retrieving late invoices from vendor
  • Process invoices and solve discrepancies by working with vendor partners
  • Generate data from Partner Portal for reporting purpose
  • Communicate with the end user, vendor, and internal resources to obtain any necessary information to complete orders/resolve escalations related to mobile services
  • Requisitioning for IT infrastructure request
  • Assist users where needed for transfer out and terminations company owned mobile phones
  • BS or College degree. Expect to have a minimum of 2+ years’ work experience in the Business Administration. (IT support experience would be a plus, not mandatory)
  • Good written and oral communication skills in Mandarin. Good read and written skills in English
  • Ability to effectively use Excel and Microsoft Office tools
  • Experience in SAP is a plus but not a must. (Requisition, project area.)
  • A positive attitude. Strong initiative and personal accountability. Ability to work with global cross-organizational teams and peers collaboratively at all levels
  • Good problem solving skill and a fast learner
125

IT Infrastructure Analyst Resume Examples & Samples

  • Strong customer-service orientation with excellent oral and written communication skill as this is a user facing role. Ability to present ideas in user-friendly language
  • High School diploma or college degree in the field of computer science with 2 years’ equivalent work experience
  • Certifications in A+ certification, MCP in Windows 7or Windows 10
  • Excellent technical knowledge of PC and Mac and desktop hardware, including printers, scanners and peripheral devices
  • Excellent technical knowledge of PC operating systems and client configuration in domain environment
  • Ability to operate tools, components, and peripheral accessories
  • Able to read and understand technical manuals, procedural documentation, and OEM guides
  • Self-motivated and directed, with the ability to effectively prioritize and execute tasks in a high pressure environment
  • IT related certifications in Server Operating systems, Networking or security
  • Previous experience supporting network infrastructure
126

Infrastructure Analyst Resume Examples & Samples

  • Coordinate activities related to the transfer of ISA function to CSS GIDA Service Delivery teams in ASPAC, EMEA and NA / LATAM, working with multiple business partners
  • Manage transition projects in Global Information Security Access Program and Governance organization
  • Project management of end-to-end transfers - including documentation, implementation in the areas of operations, apprenticeship users, assistance in collecting and adjusting data to the requirements of automation
  • Establish relationship with regional and global support teams to enforce and drive standards in order to be able to accept new requirements
  • Manage the issues identified during the preparation of the transfer
  • Prepare comprehensive plan for the groups of applications including technical, automation plans, volumes, costs, etc
  • Coordinate legal review for possible transfer services, reporting to senior management
  • Leads meetings in fast paced environment communicating complex transition topics effectively at all levels of the organization
  • Perform tasks in accordance with the policy of Citigroup
  • This role will provide opportunities to deepen the knowledge of the special characteristics of a global team within a multinational company
  • This role also provides opportunity to develop the project management skills on local and remote level, to plan and get prepared for the upcoming milestones
  • Ensure project documents are complete, current, and stored appropriately
127

IT Infrastructure Analyst Resume Examples & Samples

  • Key specific accountabilities. Performing the Connect:Direct, SFTP &/or Sterling Integrator (DTU) component design, development, testing, implementation and handover to the Run area of all project-driven change; adhering to Global Middleware standards and delivering to required levels of Quality, Timescales and Cost
  • Bachelors in Engineering or Masters in Computer Applications
  • Any other computer related degree/diploma
  • Basic knowledge on Mainframe, Tandem and Windows operating systems would be an added advantage
128

Infrastructure Analyst Resume Examples & Samples

  • Experience in providing 1st/2nd line operational support of systems/application monitoring and event management solutions using various vendor and in-house technologies
  • Ideally some working knowledge of systems monitoring and event management tools such as Netcool, Splunk, SCOM, Nimbus, ITM
  • Experience of monitoring on Windows and UNIX/LINUX platforms
  • Working knowledge of DB2, SQL Databases
  • Self-motivated, have a positive work ethic and the ability to work under own initiative
  • Process oriented and able to follow through on all issues raised by clients in a timely manner
  • Excellent oral communication and inter-personal skills
  • IT literate – able to understand technical models and appreciate connectivity with business practices and operations
  • Flexible approach to working hours and be adaptable to change
  • Exposure to governance, control and risk management policies
  • Understanding of ITIL v3 Foundation
  • Experience of working within a large organisation
129

Infrastructure Analyst Resume Examples & Samples

  • Experienced with monitoring performance of specific system components
  • Familiar with routine monitoring and administration tools. Resolves routine problems
  • Understands performance measurements for hardware, software or network components
130

Infrastructure Analyst Resume Examples & Samples

  • Assist in developing market level forecasts using input from internal and external research groups to drive sector revenue growth and IRR models
  • Build and maintain database and models that help determine macro drivers and financial data of companies under coverage
  • Augment existing investment process on a continual basis
  • Assist in conducting regular research on existing holdings to ensure they continue to meet stated investment objectives
  • Meet regularly with, and present recommendations/written summaries to Portfolio Managers; interact with investment management/research staff/brokers/company management/traders/outside investment analysts/etc
  • Assist in special projects as defined by portfolio managers and lead MLP analyst
  • Build and maintain earnings/valuation models for companies within investment universe
  • Develop ability to communicate conviction levels on individual stocks held in portfolios for assigned sectors
  • Attend company road shows/participate in analyst and management conference calls
  • Strong proficiency in programming languages (SQL, C#, R, Python, etc.) and Excel (including VBA)
  • Desire to be junior member of an investment team
  • Interest or experience in infrastructure sector or with MLPs is a plus
131

Infrastructure Analyst Resume Examples & Samples

  • Assisting in analyzing and documenting the as-is capabilities of business processes, people and technology
  • Creating or assisting with functional designs
  • Creating or assisting with technology architecture and infrastructure design activities
  • Incorporating feedback and recommendations from subject matter experts
  • Providing insights and ideas to the project team by conducting primary or secondary research as needed
  • Participating in portions of technology build, test and deployment activities
  • Developing and testing new business processes / capabilities, and supporting technologies
  • Developing deployment deliverables (communications, training, etc.)
  • Bachelor's Degree from a top-tier university
  • Outstanding internship and Co-Curricular activity track record
132

Networks Infrastructure Analyst Resume Examples & Samples

  • Up to1-2 years of professional experience in infrastructure/ network projects (routing and switching)
  • CCNA certification (or relevant level of skills)
  • Our offer
  • Contribution to the growth of the largest companies on the market
  • Continuing professional development in an international company
  • Clearly defined career path and career counseling, mentoring and support to help you achieve professional success and grow your career
  • Professional trainings (available in Poland and abroad), access to advanced knowledge bases and to the advices of international experts
  • Friendly workplace environment, team bonding events, ability to participate in after workactivities
  • Competitive benefits package: e.g. private healthcare, additional insurances, lunch vouchers, sport packages
133

Infrastructure Analyst Resume Examples & Samples

  • Technical university degree
  • Up to1-2 years of professional experience in administration of IT infrastructure (Linux/UNIX)
  • Knowledge/ experience in virtualization enviroments (RedHat, OpenStack, Oracle VM, PowerVM)
  • Eager to learn
  • Ability to meet travel requirements when applicable. Head office is located in Warsaw
134

Senior IT Infrastructure Analyst Resume Examples & Samples

  • Participate in the design and implementation of new technical infrastructure solutions required to support R&D Project requirements primarily based on VmWare technologies
  • Realize and Sustain a Dedicated Security Zone (DSZ) infrastructure environment using Checkpoint firewalls and Cisco infrastructure
  • Work with R&D Projects to create, automate, and sustain Product Test Lab environments, integrating physical devices and physical networks in with VMs and Software Defined Networks
  • Configure and sustain AD domain resource domain policies for R&D devices/products as required by Project Requirements
  • Consult with Project teams to specify, source, and deploy equipment that does not otherwise conform to standard desktop or workstation standards already available from Corporate IT sources
  • Collaborate with SE corporate IT groups to integrate R&D DSZ environments within the Corporate IT infrastructure
  • Monitor systems performance and ensure optimal operation of technical infrastructure
  • Perform problem determination of systems infrastructure related problems & coordinate with support teams to ensure normal operation is restored as quickly as possible
  • Handle exceptions & escalations that fall outside the normal scope of services
  • Provide training to users whenever possible in order to increase users’ proficiency
  • This position is based in Lake Forest, CA
  • Bachelor’s Degree in Computer Science, Engineering, or related discipline
  • Minimum of 5 years’ experience in Information Technology infrastructure
  • Experience in leading IT infrastructure improvement initiatives
  • Experience working with third-party IT service providers
  • Strong customer service acumen
  • Highly developed analytical & problem solving abilities
  • Effective written and oral communications skills
  • Flexible, motivated self-starter who works well with minimal supervision
  • Strong technical skills in the following areas
135

Infrastructure Analyst Resume Examples & Samples

  • Manage delivery of IS Operations services to internal customers in the country or zone of operations according to agreed SLAs
  • Act as first point of escalation for internal customers in country or zone of operation and service providers
  • Determine requirements for enhanced or existing IS Operations services. Progress requests for change through the Change Management process
  • Monitor, analyze & review the quality of IS Operations services delivered in country or zone of operations by residual local vendors. Manage deviation from agreed SLAs (service level agreements) directly with the residual local vendors
  • Manage hardware and software license inventory held in the country or zone of operation
  • Manage renewal of hardware and software in accordance with local renewal policies
  • Accountable for SOX GCC process compliance in the country or zone of operation
  • Accountable for compliance to Syngenta IS Standards in the country or zone of operation
  • Implement global infrastructure projects
136

IT Infrastructure Analyst Resume Examples & Samples

  • Service Request ticket creation and monitoring
  • Performing daily asset/inventory management
  • Creation and maintenance of IT documentation
  • Performing IT asset and ticket analytics
  • Developing support and control scripts for internal use only (i.e. in vbscript, SQL)
  • Acting as a junior IT process controller
  • Running regular secondary IT system monitoring
  • Willing to support all areas of IT where needed
  • Work with peers across the entire Textron enterprise to continuously improve time to market, cost and customer satisfaction for the business
  • Ensure that all systems meet or exceed agreed upon SLAs and OLAs
  • Provide technical and analytical guidance as it relates to PCs, servers, networking, and other technical systems
  • Representing the IT organization in the ISC and Engineering staff meetings when needed
  • Build expert knowledge of all Engineering and ISC IT solutions in place and assist in guiding these departments for future solutions
  • Interface with various other corporate IT groups such as the Change Advisory Board and the SAP-COE
  • Interface with and continue to develop relationships with 3rd party suppliers
137

Infrastructure Analyst Resume Examples & Samples

  • 3 years experience with Vmware.·
  • 3 years experience with Microsoft Active Directory
  • 3 years experience as a part of an IT Service Desk
  • 3 years experience with end user imaging and deployment technology
138

Infrastructure Analyst Resume Examples & Samples

  • Professional knowledge related to incumbent's position, team, and department. Requires ability to absorb professional knowledge quickly and develop skills
  • Works on professional projects; work is often reviewed for developmental purposes. Understand the standard mission of the professional group and vision in own area of competence. May directly influence people in own project. Position may require coordination of activities of less experienced or less knowledgeable team members
  • UNIX
139

Test & Evaluation Infrastructure Analyst Resume Examples & Samples

  • Bachelor’s in degree or higher in an Engineering, Scientific, Mathematics, Computer Science or other Technology related discipline
  • 7 years System Engineering experience
  • Ability to assess IT system architectures to determine the adequacy of computing/database resources to meet expected system usage demands
  • Strong communication and customer interaction skills a must
  • Must be able to obtain DHS suitability
  • Previous TSA experience is highly desired
140

IT Infrastructure Analyst, Mid Resume Examples & Samples

  • Gap VMware lab environment in support of NETC VDI, including Microsoft Windows Active Directory and Cisco IOS and NXOS
  • Based switches or routers. Submit spend plans for future deployment requirements and review market research estimates and vendor quotes for accuracy. Develop detailed technical documentation which will allow other un
  • Supervised technicians to install, configure, test, and deploy equipment with identical results. Perform blind
  • Testing of documents developed by others. Maintain knowledge of industry best practices while adhering to DoD STIG requirements for the deployment and configuration of engineered solutions
  • 4 years of experience with Microsoft Windows 2008 R2 or 2012 server configuration and administration
  • 2 years of experience with a combination of administering and deploying VMware Sphere 5 or 6 and Horizon View 5, 6, or 7
  • Experience with designing and documenting new infrastructure deployment
  • Security+ CE Certification with up
  • Date CEUs
  • 2 years of experience with Dell or Cisco UCS server management
  • 2 years of experience with implementing VMware, UNIX, and Windows STIG's
  • 2 years of experience with PowerShell, PowerCLI, or NaviCLI
  • 1 year of experience with EMC VNX or XtremIO Storage Array's using Fiber Channel or Fiber Channel over Ethernet
  • 1 year of experience with programming in JSON or REST API automating VMware installation
  • Experience with Hyper
  • Converged Virtualization hardware platforms, including Cisco HyperFlex, VMWare VSAN, or NUTANIX
  • Microsoft Certifications, including MCITP
  • EA or MCSE
  • VMware Certified Professional 5 or higher
141

Rohq-cti-infrastructure Analyst Resume Examples & Samples

  • 7+ Experience as Wintel Admin
  • 7+ years hands-on experience supporting Windows 2003, Windows 2008
  • The candidate is expected to have strong expertise in all or most of the below skills, as well as have a good understanding of Enterprise Architecture methodology
  • High work standards and high bandwidth for work
  • Strong negotiation/conflict management skills
  • Demonstrated ability to use problem solving techniques such as root cause analysis to resolve issues
  • Intimate knowledge of the Windows Operating System and system administration best practices
142

Infrastructure Analyst Networks Resume Examples & Samples

  • Voice Technologies
  • Lync knowledge
  • Aruba Wireless
  • Solarwinds
143

Infrastructure Analyst Resume Examples & Samples

  • Has participated in multiple MS infrastructure and Exchange 2010/2016 projects by consulting, implementing, and/or migrating
  • Knowledge of Microsoft's infrastructure, messaging and collaboration products, including Exchange and SharePoint
  • Experience installing, configuring, or administering of Exchange 2010/2016
  • Ability to problem solve, identify alternative solutions, and communicate best practices
  • Broad knowledge of Microsoft products and technologies
  • Firm understanding of Microsoft Windows Server and Active Directory
  • Strong consulting, communication and documentation skills
  • Able to work efficiently both in team environment and independently
144

Infrastructure Analyst Resume Examples & Samples

  • Provide technical expertise for the implementation, and support all ORI supported applications
  • On-call for application related issues and resolution, including working with various SOM and DHTS teams in problem resolution
  • Participate in creation, implementation, execution and periodic updates of System Security, Business Continuity, and Disaster Recovery Plans to be consistent with Duke Medicine policies and standards regarding security and HIPAA/Part 11 compliance. Coordinate and maintain implementation test plans during deployment
  • Maintain appropriate infrastructure diagrams and environment inventory
  • Solid knowledge of operating systems (Linux and Windows), middleware application environments and security procedures
  • Versed in multiple scripting languages
  • Is structured in approach to designing, building, deploying, monitoring and maintaining systems
  • Understanding of relational database concepts and products
  • Participates in system architecture design
  • Experience in version management and change control discipline
  • Ability to provide reliable time estimates and to handle multiple projects at one time
  • Experience with design, implementation and support of Linux, preferably Red Hat
  • Experience with supporting applications in virtualized environments across
  • Demonstrated ability to manage multiple tasks and projects, performed by a diverse group of professionals
145

IT Infrastructure Analyst Resume Examples & Samples

  • To proactively monitor and manage the smooth running of the Britvic infrastructure environment within predefined thresholds and standards
  • To undertake housekeeping activities and proactive support tasks to ensure the smooth running of Britvic systems
  • To provide input into the design of projects, changes and enhancements to ensure they meet the operational standards and align to Britvic best practice
  • To provide technical support to ensure continuous system availability within defined service level agreements as agreed with 3rd parties and the business users
  • To document and maintain processes for technical support and management
  • To perform performance, capacity and patching of supported infrastructure, to include trend analysis and reporting
  • To manage 3rd party suppliers and to ensure that SLA’s are achieved and to support teams where necessary
  • To continually review ways of working and to implement improvements by making use of technology and system management tools
  • Experienced in delivering infrastructure projects
  • Ability to work across all levels of seniority within organisation and suppliers to drive a working partnership – both internal / external suppliers
  • Experience of managing outsourced contract and services
  • Effective influencing and persuasion skills
  • Strong knowledge of cloud technologies IaS, PaaS and SaS
  • Proven knowledge of network technologies; DNS, DHCP and TCP/IP Networking
  • Proven knowledge of storage technologies, including SAN, NAS, RAID levels, and storage technologies (iSCSI, SAS, SATA)
  • Strong knowledge and proven experience of enterprise VMware virtualisation environments, such as vCloud, vCenter, VMotion, DRS, HA, virtual machine provisioning
  • Strong knowledge and proven experience of Microsoft 365 products, Microsoft Exchange 2010, SQL 2008 r2, Windows Server 2012 r2, Active Directory, and Group Policy design and troubleshooting
  • High availability server environments (clustering, NLB)
  • Experience supporting a highly virtualised environment
  • HP server and SAN hardware and management tools
146

IT Infrastructure Analyst Resume Examples & Samples

  • Support of Dyson Infrastructure solutions
  • Involvement with core infrastructure upgrade projects (such as network upgrades, server builds, office setups)
  • Following a structured operational change control lead by the UK IT team
  • Experience and Education Requirements
  • At least 2 years’ experience working in an infrastructure delivery and support role
  • Bare Metal Builds (Essential)
  • WINS / DNS / DHCP (Essential)
  • Domain Model (Essential)
  • Microsoft Exchange 2010/2016
  • Bare metal Installation (Essential)
  • Maintenance (Essential)
  • Fault Finding (Essential)
  • VMware Virtualization 5.5 & 6.0
  • Creation of guest builds
  • Virtual System Centre
  • High Availability
  • Thorough understanding of the following Networking technologies
  • LAN Addressing (Essential)
  • Public IP routing (Essential)
  • Basic IP Ports (Essential)
  • Routers
  • Basic Cisco commands (Desirable)
  • Advanced Cisco commands (Desirable)
  • Firewalls
  • McAfee Enterprise Firewall Experience (Desirable)
  • SonicWall Experience (Desirable)
  • VPN Experience (Desirable) particularly MS UAG & F5
  • Supporting Internet Circuits / MPLS (Desirable)
  • Working with Telecoms providers (Desirable)
  • Configuration of HP/Dell Servers (Essential)
  • Commvault Backup Solutions
  • SAN/NAS Experience (Desirable)
  • Wireless Network Experience (Desirable)
  • Cisco Wireless Experience (Desirable)
  • Exposure to Avaya VOIP Solutions (Desirable)
  • MCSE Qualified (Desirable)
  • CCNA Qualified (Desirable)
  • Ability to collaborate with a remote team and proactively communicate needs for the business, support and team
  • Ability to offer solutions to various I.T. related problems, at times when under pressure
  • Effective interpersonal skills essential to maintaining good working relationships and empathy with both technical and non-technical staff, including the ability to communicate well with a wide variety of users, of very differing levels of IT skills
  • Commitment to constant quality improvement
  • Excellent written and spoken communication skills, including the ability to produce technical documentation when required
147

Infrastructure Analyst Resume Examples & Samples

  • Assisting, supporting and developing direct reports and other colleagues as appropriate and necessary
  • Taking responsibility to delivery of a coherent, progressive and considered batch scheduling strategy which balances the needs of the business, risk and capabilities
  • Planning, executing and/or managing all necessary communications with Batch Scheduling Services stake-holders including “customers” and other Infrastructure teams
  • Engagement with vendors and third-party suppliers where necessary, action work requests from the customer base
  • Managing work flow through the i-Task and Change Management systems, in additional to ad-hoc requests, assisting in the creation and maintenance of appropriate documentation
  • Administration of Autosys R11.3 ,Windows and UNIX administration
  • Experience of Linux, O/S platform awareness –UNIX (Solaris, Red Hat Linux), (Windows 2003 & 2008)
  • Experience of iXp Admin v11.3.5, iDash 11.3.6, administration of AutoSys EIAM or EEM
  • Scheduling in Autosys, usage of the AutoSys interfaces, command line and iXP GUI
  • Understanding of the technical architecture and best practice configuration of AutoSys
148

Senior Global IT Infrastructure Analyst Resume Examples & Samples

  • Interface with business unit representatives to develop infrastructure requirements and identify opportunities to enable efficiencies
  • Work with business unit representatives to identify requirements of an ever-expanding mobile workforce and determine impacts on authentication and administration models. Develop solutions to address impacts
  • Development of infrastructure strategies and execute projects to enable global applications deployment either within the public/private cloud or internal to UTC
  • Oversee Active Directory restructuring to support forest and domain consolidation and performance enhancements
  • Plan, design, implement and manage multiple concurrent infrastructure projects to support business and technical needs
  • Design and implement standards for business wide global IT infrastructure including cloud offerings and federated identity management
  • 7-10+ years of experience in IT and/or IT related field; with 3+ years of experience in leading and managing local and distributed teams
  • Proven experience in managing a variety of IT infrastructure projects and in interfacing with business leaders. Able to lead large, complex projects with cross-business unit project teams and suppliers
  • Strong organizational, interpersonal, analytical, communication and technical skills are essential. Ability to build and maintain customer relationships; strong team player, able to meet deadlines and adjust to changing priorities
  • Individual must be highly motivated, results-oriented and able to work in fast-paced environment
  • Ability to learn, understand and interpret business processes. Act in partnership with the business and be recognized as a valued contributor to business results
149

Infrastructure Analyst Resume Examples & Samples

  • Script development includes design, development, unit and integration testing, deployment planning, and post-production support
  • Provide technical support for all phases of SDLC, including UAT test support, performance test support, production support handoff, etc
  • Coordination and liaison activities with onshore and offshore teams as well as the management teams
  • Provide level-3 production support
  • May include emergency off-hours support
  • Provide technical application support, monitoring the applications and technical platform, answer queries via phone, email and other communication mediums
  • Must be able to provide detailed knowledge of the applications and the upstream and downstream dependencies
  • Should be able understand the application processes, script dependencies and act as subject matter expert to team and partners
  • Takes ownership of technical problems and is proactive when dealing with system issues
  • When dealing with major issues, successful candidate is expected to make key technical recommendations based on their knowledge of the systems and the process flows involved
  • Follow through to ensure each problem is resolved according to SLA and escalate when necessary
  • Effectively communicate issues and status updates with business teams, partner teams, and the application development team
  • Create and maintain a knowledge base and library of scripts to ensure that knowledge transfer takes place within the team
  • 4 years of experience with scripting, SQL, Middleware and Web components
  • Effectively contributed to complex, dynamic projects of Enterprise scale
  • Domain knowledge of a global banking/financial environment would be valuable
  • A Bachelor of Science or Arts in an engineering or computer science field preferred
150

Infrastructure Analyst Resume Examples & Samples

  • Deliver build service relevant for supported Collaboration Systems software
  • Provide proactive system maintenance that improves service availability by stopping problems from happening and ensuring services are performing
  • Keeping operations tools effective and up to date with all monitoring and automation requirements
  • Ensure implementation of new services and changes to existing services in the Production/Development environments are in line with customer project plans and requests
  • Delivery of pre-sales advice and consultation on technical architecture and production standards
  • Provide 3rd level and problem management support for Infrastructure Components and Services
  • Provide Build services for timely release to production of new and/or enhanced services with expected quality Vendor escalation and maintain support scorecard
  • Drive continuous infrastructure optimization/automation from the technical side
  • Ensure build standards for infrastructure platforms are aligned and managed across ITS data centers
151

Infrastructure Analyst Resume Examples & Samples

  • Configuration and Maintenance of Virtualisation Environments. (Including Cloud Services)
  • Configuration and Maintenance of Enterprise Storage and SAN configuration
  • Availability, capacity and performance management
  • Includes planning and management of server CPU, memory, storage and LAN connectivity
  • Disaster recovery and risk management
  • Data security + High availability
  • Includes management of backup utilities, ensuring adequate data protection, media storage, server testing and server configuration for minimal unplanned downtime
  • Systems monitoring, SLA’s, Operational procedures and training
  • Fault management and Installations
  • 5 years’ experience of virtualised environments and server infrastructure
  • Good depth of knowledge about Enterprise Storage and backups
  • Analytical approach with good fault finding skills
  • Ability to design and present solutions using best of breed technologies
  • Strong communication skills and the ability to communicate with colleagues at all levels
  • Ability to work with and manage 3rd party suppliers
  • Experience of managing change
  • Presentation experience
  • Training and accreditation in industry recognised network equipment
152

Infrastructure Analyst Resume Examples & Samples

  • Install, configuration, and operation of Redhat's Openshift Enterprise (OSE)
  • Install configuration, and operation of shared services offered in the cloud such as API's through Akana, Messaging through Kafka/Zookeeper, and Database Services
  • Guiding application developers in use of Docker containers, especially Middleware configuration within the Docker
  • Integrating new middleware products as needed into the enterprise
  • Creating & driving plans to migrate legacy solutions into next generation infrastructure and platform solutions
  • You will accomplish this by strategically designing, developing, and implementing technology models worthy enough to operate of enterprise-level business applications
  • In doing so you will be self-driven, but you will also work with or through service providers who may be responsible for the actual hands-on delivery of services
  • You will continuously collaborate closely with application development stakeholders across IT and business departments to refine and develop new solutions for delivery and optimal use of technologies within the organization
153

Lead Infrastructure Analyst Resume Examples & Samples

  • Provide developmental expertise across all of the systems managed by the group but with a particular emphasis on Solaris, Linux, Enterprise storage and cloud platforms (Public / Hybrid)
  • Design, develop and support Inmarsat’s internal and customer facing infrastructure services including DHCP, DNS & SMTP
  • Evolve existing hybrid infrastructure technologies such as Radius, external SMTP, external DHCP and bring these under the control of GrIT
  • Build on existing relationships with other technology groups within the business to ensure any opportunities sharing of infrastructure and expertise are exploited
  • Provide “expert services” and technology advice to other technology groups within the business to increase the influence of GrIT ensuring consistent technology decisions are made across the enterprise resulting in cost savings and efficiencies
  • Maintain and strengthen collaboration between the Infrastructure Delivery and the GrIT Architecture Group
  • Provide the IT Operations Groups with support for the implementation of new operational responsibilities as well as to review and maintenance of those process and procedures as needed
  • Be a source of expertise around middleware technology in use across wider GrIT including but not limited to Ping IDAM, Apache and other web servers, Oracle Apex framework, etc
  • Support the DevOps ambitions of the Group IT function with a skill set including
  • VMWare - experience of build, configuration, on-going support and maintenance of standalone and vCenter-clustered environments including network and storage configuration against best operational and security practice
  • Knowledge / Capability of alternate virtualisation products (Solaris Zones, Hyper-V)
  • Knowledge and experience of deployment to one or more of public/hybrid/private cloud backed by experience of doing this in a business context
  • In-depth knowledge of one or more scripting languages such Shell script, Perl, Python etc
  • In-depth knowledge or Orchestration / Automation technologies as well as demonstrated competence in one or more of the leading toolsets such as Chef, Ansible, Salt, Puppet etc
  • NetApp Filers & OnTap OS to support a multisite, multiprotocol environment (CIFS, NFS, FC, iSCSI) including replication, monitoring and capacity planning. Experience of Integration with virtual environments an advantage
  • Wider knowledge of Storage fundamentals and topology (SAN, NAS and storage networks) and additional storage Vendor (e.g. HP) knowledge useful
  • Expert understanding of Solaris and Linux, particularly RHEL and derivatives
  • Enterprise PKI (Microsoft Certificate services and 3rd Party provider)
  • In depth infrastructure services knowledge (SMTP, DNS, DHCP, RADIUS)
  • Enterprise backup concepts and tooling
  • Access controls systems (RADIUS, LDAP, AD, Ping Federate etc.)
  • Strong understanding of Security principles, practices and technologies in relation to infrastructure
  • Disaster Recovery Planning and testing
  • Physical datacentre management and planning
  • Knowledge of effective data centre operation including equipment installation, planning and automation (including centralising mechanisms for provisioning and configuration management)
  • Knowledge of basic networking principles (principally in a Cisco environment)
  • Knowledge of database fundamentals (Generic but Oracle, SQL Server and MSSQL)
  • Knowledge and experience of formal business operations procedures (e.g. ITIL)
  • Expertise around monitoring and automated remediation of a large server estate
  • Ability to carry out forensic analysis of server logs in order to investigate security events
154

Infrastructure Analyst Resume Examples & Samples

  • Experience in an IT professional role or a 4 year IT degree
  • Experience with spotting problem situations as they occur and reacting quickly
  • Experience working through short-term problems and issues while working with various support groups to develop long-term solutions with assistance
  • Experience in a Customer Service position/environment
  • Ability to work off-shift, weekends, and holidays to support a global 24X7 computing environment
  • Previous experience in IPN Data Center Support
  • Experience with computer hardware and operating systems
  • Experience with MVS, zOS, JES, Mainframe environment, Windows and Unix
  • Experience troubleshooting network connectivity and troubleshooting
  • Experience supporting applications
  • Experience in scripting and php programming
155

Infrastructure Analyst Resume Examples & Samples

  • Manage projects across Procurement, Architecture, Applications Development and Infrastructure technical teams, overcoming issues, escalating exceptions and meeting stringent deadlines
  • Scheduling of tasks with system administrators and database administrators in support of strategic applications
  • Provide Infrastructure support to the ISG team, with an initial focus on a portfolio of ISG EMEA and NAM applications
  • Co-ordinate on-boarding of new projects, documenting requirements, architecting solutions and developing appropriate project plans
  • Co-ordination of Continuity of Business tests for multiple applications
  • Gain experience of and provide technical assistance for Work Fusion– Robotics platforms
  • Co-ordination of systems and database maintenance changes across a number of applications, examples include web certificate renewals, java patch upgrades, database upgrade\migrations
  • Work with PM to address End of Life (EOL) and End of Vendor Support (EOVS) components within multiple tech stacks
  • Extensive years of experience, gained in an Infrastructure, Development or Production Support role
  • Working knowledge of UNIX/Linux environment (shell Scripting, Java/J2EE, Web Logic, Autosys)
  • Good understanding of Sybase and Oracle Database concepts including Store Procedures, Triggers, Database Packages, Database Constraints, Indexes
  • Experience of working in a team-oriented, collaborative environment
  • Ability to rapidly adapt and respond to changes in environment and priorities
  • Excellent communication, problem solving and analytical skills
  • Ability to elicit co-operation from senior management and other departments
  • Flexibility with working schedule, changing priorities and tight deadlines
  • Ability to work on multiple tasks simultaneously in a high-pressure environment
  • Experience of coordinating geographically distributed and culturally diverse work-groups
  • Understanding of IP network infrastructures is desirable
  • Working knowledge of NAS protocols (CIFS, SMB, NFS) is desirable
156

Senior IT Infrastructure Analyst Resume Examples & Samples

  • Maximo 7.6 System Administrator (i.e., not a developer)
  • Performs code migrations through Dev/Test/QA/Production environments
  • Performs Websphere Administration tasks associated with Maximo back-end
  • Manage configuration and system stability for multiple Maximo systems
  • Assists with project issue resolution
  • Partners with architects regarding environment design and monitoring
  • Collaborates with Maximo vendor (IBM) as needed for issue management
  • Serve as a liaison between application project teams and IT Operations (Infrastructure)
  • Bachelor’s degree in Computer Science or related discipline; OR 4 years of equivalent direct work related experience in lieu of a degree
  • Three or more years in-depth Maximo Administration, with a competency in delivering efficient and effective solutions to diverse and moderately complex business requirements in addition to a degree
  • Demonstrated proficiency in Microsoft Office Suite, including Visio and PowerPoint
  • Demonstrated use of process improvement skills and methodology
  • Working knowledge of Citrix
  • Understanding of the different versions of Windows servers, IIS
  • Knowledge of Maximo-related Websphere and MIF configurations
  • Strong command of code migration processes and Migration Manager tool
  • Experience in regulated utility IT environment
  • Understanding of Dev Ops and agile development methodologies
  • Understanding of Linux
  • Demonstrated experience with Informatica (setting up new connections, performance issues, setting up folder refreshes)
  • Understanding of SQL(SSRS) server 2012 and later and Oracle database technologies
  • Working knowledge of Active Directory
  • Demonstrated experience with applications running on SQL server and Oracle platforms
  • Demonstrated ability to effectively research / investigate (trouble shooting) identified issues
  • Experience with identifying security firewall needs
  • Understanding of SDLC
  • Proven ability to work in a team environment to solve complex problems with little direction
  • Demonstrated experience in managing customer relationships and ensuring customer satisfaction
157

Infrastructure Analyst Resume Examples & Samples

  • Coordinate with other technology teams globally to resolve network issues impacting business
  • Raise incident notifications and work on restoration of services
  • Maintain accurate records of incidents, changes, and production documentation
  • Closely work with the Engineering and Implementation teams
  • Knowledge of networking technologies, topologies, and protocols (TCP/IP, BGP, OSPF, MPLS, SNMP, VRRP, HSRP, and carrier circuits)
  • Understanding of internetworking design and implementation of networks (access-control lists, policy routing, firewalls, peering, and DNS/DHCP)
  • Knowledge of switching technologies (VLANs, trunking, and STP)
  • Knowledge of Cisco Call Manager, Call Center, Voice Recording (Cybertech, Verint), Audio Conferencing (Avaya), Unity Voice mail systems, Trader Voice platforms (IPC, BT, Unigy, ISR/Hoots) is preferred
  • Prior experience maintaining high service levels in an high availability environment
  • Basic analytical, problem-solving, and decision-making skills
  • Highly self-motivated and ability to work independently in a global team environment
  • Day to day management and support of servers
  • Being part of a team of technical specialists in service delivery and transitional projects
  • Monitoring of the servers, addressing any issues raised and ensuring that contracted services are met
  • Proactive maintenance of the server estate
  • Server Hardware and Windows Server OS break fix using the EARS ticketing system
  • Patching & Anti-Virus updates
  • Implementing service improvements
  • Attending DR rehearsals
  • Monthly Reporting
  • Implementing Ad-hoc project work requests; On-call cover and out of hours support
  • Qualification: Bachelor’s degree and/or required years of experience
  • Should have baseline skills in Technology Solution Design
158

Infrastructure Analyst Resume Examples & Samples

  • University Degree in Technologies courses
  • AWS or Azure Skill or Certification
  • Previous Consulting or client service delivery experience
  • Infrastructure (Server, Storage, Network and Database) discovery, design, build, and migration experience
  • Experience with private and public cloud architectures, pros/cons, and migration considerations
  • Architectural exposure to Windows, LINUX, UNIX, VMware, Hyper-V, XenServer, Databases, IIS Server or apache, SAN, NAS, VCE/FlexPod, and other technologies
  • Hands-on experience with Shell Script, TCP/IP, Firewall, Python, Power Shell, Cheff, Puppet
  • IT Management skills: ITIL, ISO-20000, ISO-27000, PMP, Agile, Scrum, DevOps
  • Ability to be flexible and work analytically in a problem solving environment
  • Strong organizational & multi-tasking skills
  • Strong analytical skills and thought processes
159

IT Infrastructure Analyst Resume Examples & Samples

  • Interprets, evaluates, resolves and tests client inquiries or issues regarding the functional operation of application hardware and software
  • Serves as a liaison between other technical staff, management, users, and vendors regarding service requests, usage, standards, security, and other technical matters
  • Translate technical details into business relevant language
  • Assists in developing training materials and in the delivery of training relative to major project initiatives
  • Act as a customer advocate at all times including during the assignment and follow up of requests for network and systems administration and support
  • Advanced level of knowledge managing and administering a complex Active Directory network or other Shared Services systemenvironment with an emphasis on maintaining and ensuring security of the Network in accordance with corporate guidelines
  • Resolve escalated support calls and customer issues not resolved at the first level of customer service support
  • Release and analyze quarantined e-mails based on customer needs and requirements
  • Provide complex security access and changes for all servers including requests for creation or modification of groups and directories or other file access issues that cannot be handled at the first level of support
  • Responsible for all e-mail administration including, exchange mailbox quotas, and e-mail distribution groups or lists as required including the creation, deletion and modification of groups
  • Assignment of user, group and directory rights as needed based on client requirements and requests
  • Produce security reports, metrics and analysis as necessary to meet corporate security and audit requirements and to support internal management requests
  • Ensure the server and network environments are secure in accordance with corporate security guidelines and directives
  • Perform network administration and support of remote users from various locations firm-wide
  • Participate in internal and external audits and produce audit documentation and reports as necessary
  • Adhere to defined service level agreements
  • Knowledge of batch processing and transmissions management
  • Working knowledge of data processing, hardware platforms, and enterprise software applications
  • Knowledge of Information Technology diagnostic tools
  • Ability to manage demanding workloads
  • Ability and willingness to work on-call responsibilities, including nights and weekends if required
  • Advanced level network administration skills supporting Active Directory, Microsoft Exchange and other various Network Operating system environments
  • Detail oriented with advanced network troubleshooting skills
  • Ability to work well among a diverse team of individuals as a team player
  • Positive attitude with all customers and co-workers
  • Ability to work with a minimum of direct supervision
  • Exceptional phone, e-mail and customer management skills
160

Infrastructure Analyst Resume Examples & Samples

  • Supporting local and virtual IT systems with hardware diagnosis, problems troubleshooting, incident resolution
  • Technology request fulfillment
  • Supervision over incidents resolution’s and requests fulfillment’s timeliness. Responsibility for the level of services provided
  • Supporting end users in the use of IT equipment
  • Work stations’ (Desktop\Laptop\WYSE terminal, VDI) installation, configuration in accordance with Citi polices and standards
  • IT infrastructure and teleconference support
  • Communication with Third Party Suppliers and supervision over processes performed by Vendors
  • Participation in IT/network infrastructure changes and development
  • Software, computer hardware peripheral installation and actualization
  • Supporting anti-virus protection environment
  • Management and control over tech rooms in accordance to Citi polices and Media/ETM effective management
  • IT asset effective management
  • PCM creation, actualization
  • Completing other tasks assigned by Manager
161

IT Infrastructure Analyst Resume Examples & Samples

  • 24x7 Operational Support (On Call for Critical System Support)
  • Administration and Support for servers and personal computing devices in the Manufacturing, Process Control, and Business Operations environments
  • Skilled in Microsoft Windows Server 2000, 2003, 2008, and 2012, SQL Server 2005 and 2008 in a clustered environment Provides business continuity through thorough back-up and restore procedures, and periodic testing of outage scenarios
  • Skilled in the support of Windows and Red Hat Linux Servers, Server Operations, Server applications (i.e. IIS, DHCP)
  • Ensure server performance and maintain server applications
  • Demonstrate competencies with PCs and associated software (i.e. imaging, configuring, troubleshooting
  • Manage day to day IT support operations, problem resolution, and issue management
  • Manage Projects and direct support team members in day to day operations
  • Develop and maintain system documentation
  • Conducts product evaluations of upgraded or new hardware and software identifying strengths, weaknesses, and potential benefits
  • Bachelor’s degree in related area or equivalent experience and a minimum of five (5) years’ experience in a networked technology environment
  • Five (5) years in supporting Microsoft Windows Server 2000, 2003, 2008 and 2012
  • Five (5) years in supporting Server hardware troubleshooting and configuration
  • Proven ability to manage multiple vendors to resolve business critical problems
  • Candidate must be available to be contacted and on-call at all times and able to work flexible hours
  • Experience working with Process Control and Manufacturing environments
  • Customer service oriented and ability to work with diverse groups of employees
162

Infrastructure Analyst Resume Examples & Samples

  • Other experience/skills must include
  • SAP Products including SAP ERP 6.0 with EHP7, SAP Net-weaver 7.3 and 7.4 , SAP Solution Manager, SAP Portal, and SAP data /server Migration
  • SAP System refresh with MS SQL database
  • SUM, SWPM, EHPI, JSPM, SDM and SPAM/SAINT
  • J2EE System Administration; and
  • Windows and Linux Operating Systems
  • Must have current authorization to be employed in the U.S. without employer sponsorship
163

IT Infrastructure Analyst Resume Examples & Samples

  • The primary responsibilities of Desktop Engineer will be resolving issue of Desktops, Laptops, BlackBerry (Hardware, software and application) and related peripherals (Printer, scanner etc)
  • Basic Concepts and troubleshooting knowledge on LAN/WAN networking infrastructure
  • Basic Hardware Knowledge (Desktops, Laptops and networking devices)
  • Basic troubleshooting and working Knowledge on MS office, MS Outlook, Citrix, Win. 7 Blackberry, Good Technology etc
  • Close liaison with the Change Management and Help Desk Functions
  • Knowledge and use of the change management system
  • The drawing in of specialized expertise wherever appropriate, and the provision of advice and information aimed at minimizing the occurrence and impact of service incidents through process improvement
  • Team Worker
  • Committed & responsible
  • Good written & oral communication
  • Perform overtime as and when it requires and flexible in 24/7 Shift
  • 100% TECHNICAL INFRASTRUCTURE
  • MS-Office
  • Outlook 2003/07/10
  • Business application front end
  • Citrix support
  • Can describe basic concepts of a business function or product
  • Understands the impact of how a high level of Support Service aids the business
  • Familiar with relevance of technology for that business, function or product
  • Engagement with the respective Global teams and Third Party Suppliers for extended support and building new capabilities
  • Ensure Team spirit, morale of the team is kept well motivated with constant interaction
  • Provision of IT helpdesk service for BTCI and Barclays employee and management of call records and incident alerting
  • MIS Reporting to measure the efficiency of IT Support
  • Communicate with End-users regular and take delivery feedbacks
  • Ensure Internal/External Escalations are followed for all Processes
  • Internal Audit on follow up and escalation of pending calls, if breaching SLA
164

Senior Infrastructure Analyst Resume Examples & Samples

  • At least 3 years’ experience working in IT infrastructure support covering servers, storage systems and Virtualisation platforms is essential
  • Strong networks (TCP/IP) skills with experience troubleshooting network issues is essential
  • Experience working in administration and support of large data networks is desirable
  • Experience working in a global organisation and part of global virtual team is desirable
  • Experience supporting complex IT systems associated with larger organisations is desirable
  • Experience working with third party providers to support and manage parts of the IT infrastructure is essential
165

Infrastructure Analyst Resume Examples & Samples

  • The EERS Quality Assurance Analyst provides reviews of EERS feeds and assistance to all Citigroup application teams, feed providers, business information security officers, and anyone else that may require help to feed data entitlements into EERS
  • The responsibilities include initial assessment, triage, research, and remediation of any issues found in the EERS feed
  • The individual will be required to attend conference calls that involve technical questions for Citi enterprise platforms, applications and systems including, but not limited to Mainframe, Active Directory, and UNIX
  • Duties include, but not limited to
  • Provide continuous improvement suggestions around the QA process
  • Track the application team’s progress in remediating the feeds and use the escalation process effectively
  • Succeed in a fast-paced environment
  • Excellent written and oral communication skills in English
  • Spanish or Portuguese would be an advantage
  • Ability to effectively communicate with a diverse, international user base
  • College or university degree is preferable
166

IT Infrastructure Analyst Resume Examples & Samples

  • Interprets, evaluates, resolves and tests client inquiries or issues regarding functional operation of application hardware and software
  • Analyze simple to complex requests, inquiries and issues to determine the appropriate technical area or vendor to resolve problem
  • Serve as liaison between other technical staff, management, users and vendors regarding service requests, usage, standards, security and other technical matters
  • Alerts customers and team members in a timely manner when a problem is suspected
  • Documents and tracks status of customer inquiries/incidents and coordinates appropriate response and follows up to ensure customer satisfaction
  • Develops and provides training and materials for users
  • Follows change control policies and procedures for application updates from non-production to production environments
  • 3-5 years in an application or technical support role. Previous experience with Accounting, Finance, Budgeting, HRMS, ITIL applications, Microsoft SharePoint, Dynamics CRM, SQL Server and Office Suite applications preferred
  • Strong verbal and written communication skills with the ability to communicate at all levels of the organization, both technical and non-technical customers
  • Working knowledge of data processing, hardware platforms and enterprise software applications
  • Strong consensus building, multi-tasking, interpersonal and analytical skills
  • Ability to quickly learn new technologies and business functions
  • Excellent coordination, documentation and organization skills
  • Effectively cope with change, shift gears comfortably, decide and act without having the total picture and comfortable with ambiguity
  • Ability to perform effectively in a team-oriented environment
167

Infrastructure Analyst Resume Examples & Samples

  • ) Monitor and resolve requests submitted to "DYJava AppSupport" and "DY PartsSystemsAdmin" mailboxes, which include Jenkins job creation requests, assistance with existing Jenkins jobs, application and MQ registrations, etc
  • ) Act as a liaison between Tech Leads and Deere infrastructure teams when needed
  • ) Automate build-and-deploy job creation and operation. Arrange Jenkins job creation such that Tech Leads can accomplish it themselves on their own in a secure and consistent fashion
168

Voice Infrastructure Analyst Resume Examples & Samples

  • Manage the Voice Support platforms from an application and infrastructure perspective
  • Provide support to the business users of our platforms
  • Takes full responsibility to ensure that the voice infrastructure is stable and maintained at their most effective level to facilitate customer demand
  • Management of Incidents including communication, root cause analysis and appropriate recovery actions
  • Capable of defining and enforcing clear standard acceptance approach to major change into the live environment
  • Indirectly accountable for the quality of work done by other Infrastructure Technologists
  • Ensure voice infrastructure component blueprints exist to enable voice Infrastructure designers to produce high quality designs
  • Working with ISD designers, Project Service Architects and Architecture, Governance & Standards for input and to understand and influence changes in architectures policies and strategy
  • Create and Maintain necessary capability, knowledge and skills personally and within ISD to deliver a world class Voice Infrastructure Strategy
  • Proven knowledge and expertise of specific technical platforms
  • In depth, detailed knowledge of all major components of the voice infrastructure used within the Barclays group - e.g. Avaya CM, CMS, AVP, IC, Verint Recording, PSTN Services, SIP & Genband SBC, Nuance Speech recognition & Voice Biometrics and other ancillary systems
  • Proven experience in managing the voice real-estate of a major financial institution and ensuring it is kept at a level capable of sustaining business requirements
  • Thorough knowledge of the large contact centre environments
  • Thorough knowledge of CTI Integration
  • Thorough knowledge of PBX & PSTN signalling systems such as DPNSS, Q931, QSig, DASS, SIP, H.323, ICM
  • Through knowledge of VoIP based technologies, H.323, Codec's, IP Trunking
  • Good technical knowledge of Cisco based LAN/WAN routers and switches
  • A good awareness of VOIP technology (Nortel, Avaya & Cisco) and its implementation in a Cisco Routed / Switched environment
  • Good knowledge and experience of WAN routing technologies used within the Barclays group
  • Proven experience in Supporting large and complex voice solutions
  • Solid knowledge of all the major components in a vendor's solution
  • Competent in discussing the technology with vendor escalation support team
  • In depth knowledge of the Voice Biometrics platforms including configuration and day to day operation
  • Knowledge and understanding of video technologies
  • Service Support
  • Understands how service support applies to own technical function
  • Has experience of incident & problem management disciplines
  • Ability to provide 3rd/4th level support of voice infrastructure as and when required
  • Ability to liaise directly with vendors and support specialists within other organisations
  • Internal and External IT Environment
  • Can describe existing technology infrastructure across all major functions/departments and has a comprehensive grasp of emerging technologies
  • Can discuss key benefits and drawbacks of existing IT organizational structure and relationships
  • Can describe key aspects of strategic systems and technology development plans
  • Can discuss company's position vis-à-vis technology-related trends and outline organizational implications
  • Experienced with consulting on architecture patterns and technologies for multiple applications
  • Plays a leadership role in the adoption and furtherance of the technology strategy
  • Has a comprehensive grasp of emerging technologies
  • Has identified opportunities for revenue generation through application of new technologies
  • Has good general knowledge with some detailed knowledge of products/functions outside of day to day area supported
  • Can generally engage with senior heads of relevant business area
  • Can debate where appropriate to senior and heads of business
  • Ability to present detailed technical information in an easily understandable format
  • Can readily propose functional design at an architecture level to business issues
  • Functional Analysis (Business)
  • Has proven experience with major activities, tasks and deliverables of functional requirements analysis
  • Experienced with preparing detail-level documentation of functional requirements
  • Able to lead functional requirement walk-through and quality reviews
  • Competent in engineering major components of the voice infrastructure
  • Experience in evaluating design effectiveness (themes, readability, visual impact)
  • Understands how service delivery applies to own technical function
  • Has experience in writing an SLA or a capacity plan and understands how to measure service delivery with metrics and targets
  • Understands the different availability and continuity services offered by own technical function
  • Understands performance measurements for hardware, software or voice components
  • Familiar with key monitoring requirements and tools and techniques employed in supporting voice infrastructure
  • Aware of planned enhancements: can discuss their benefits and considerations
  • Has experience with tracking the flow of documents and processes
  • Experience of producing detailed voice solution designs for handover to implementation team
  • Product and Vendor Evaluation
  • Can detail overall considerations, including risk, and business, to provide a recommendation
  • Has played an active or lead role in preparing business assessment deliverables
  • Can identify and explain the relationship between cost and value of support
  • Proven experience in evaluating products or services from multiple vendors
  • Has designed and developed vendor selection criteria and requirements
  • Security Management
  • Has a working knowledge of the key issues in implementing security within networking infrastructure
  • Experiences with tools and techniques for securing/hardening a voice network
  • IT Architecture
  • Familiar with integration and implementation issues and their architectural implications
  • Experiences in the integration and migration of existing and planned voice infrastructure solutions
  • Knowledgeable about existing best practices for voice technology integration
169

Infrastructure Analyst Resume Examples & Samples

  • Provide technical and systems support
  • Monitor and support LAN/WAN
  • Maintain national standards for all network services
  • Provide assistance in strategic planning for the Firms technology requirements
  • Prepare systems and network documentation on operation of all components of the National Network
  • Establish and maintain positive working relationships
  • Microsoft Server 2012R2
  • Microsoft DPM
  • Microsoft SCCM 2012
  • VMware ESXi
  • HP Servers
  • Wireless networking
  • Project planning and documentation
  • McAfee ePO
  • IT security – LAN, WAN, Internet
170

Infrastructure Analyst Resume Examples & Samples

  • Commitment to personal growth and career development, a strong desire to learn, and success in team environments
  • Knowledge of the global or domestic business landscape (a plus but not required)
  • Collaborators who are quick to seek the help of colleagues and recognize the value of teamwork, support, and mutual assistance
  • Enthusiastic leaders
  • Innovators who can think creatively and beyond the limits of a position or process
  • A client focused mindset with a goal of providing continuous improvement
171

Voice Infrastructure Analyst Resume Examples & Samples

  • Efforts to build the short and long-term infrastructure of the respective business domain knowledge
  • Ensure clear, concise and effective communication of material
  • Evaluating and recommending changes to standard Navy Federal templates and methodologies
  • Separates and combines tasks into efficient workflow to improve operations and overall performance of supported processes
  • Bachelor’s Degree in a related field, or the equivalent combination of education, training and experience
  • Solid hands-on experience administeringAvaya ACM/ASM, AAM, CMS, AES
  • Hands-on experience with Avaya ACM/ASM, including TDM/SIP trunks, Dial plan/ARS/AAR
  • Experience with Avaya Unified Communications
  • Experience with Cisco UCM and voice architecture
  • Hands -on experience with Avaya System and Session Manager
  • Deep understanding on Avaya Aura architecture and enterprise redundancy
  • Experience that demonstrates knowledge and understanding ofVoice and Data communication concepts, installation and maintenance
  • Knowledge of CTI, LAN/WAN communications, switches and routers
  • Ability to exercise initiative, produce desired results and achieve objectives
  • Experience that demonstrates knowledge and skill in domain area (Voice Infrastructure)
  • Effective attention to detail
  • Certification in appropriate analyst discipline
  • Knowledge and experience with TCP/IP, DNS, DHCP, NTP
  • Hands-on experience managing Avaya IP Office
  • Extensive Contact Center Operations Knowledge
  • Specialized knowledge of software components and ability to apply knowledge and skills in problem solving, implementing modifications and new systems designs
  • Extensive experience in systems hardware and/or software engineering, analysis, and design
172

Senior IT Infrastructure Analyst Resume Examples & Samples

  • Designing and implementing advanced IT infrastructure solutions
  • Managing multiple concurrent infrastructure projects
  • Providing full lifecycle management for server and storage operations
  • Providing technical and analytical guidance as it relates to servers, storage, networking, telephony, and other IT systems
  • Ensuring systems meet or exceed agreed upon SLAs and OLAs
  • Providing technical troubleshooting and outage support
  • Providing infrastructure configuration management & change control
  • Providing remote site configuration & support
  • Working closely with IT application teams, end users, business leadership, corporate IT and third party IT service providers
  • Creating and maintaining IT process documentation
  • Providing vendor relationship management
  • Providing backup support for areas of IT Infrastructure & operations
  • Staying abreast of industry trends and new technologies
  • Providing after hours on call support
173

Infrastructure Analyst Resume Examples & Samples

  • Analyze and recommend solutions, upgrades, and services for streamlining and system improvements
  • Support of hardware/software maintenance to include troubleshooting, installation, and upgrades
  • Support of multiple locations worldwide (domestic and international travel may be required)
  • Complete GIS operational tasks, project tasks, and end user support duties as assigned
  • Maintain accurate, updated documentation while performing essential job duties
  • Assist other analysts with troubleshooting and fulfillment processes
174

Infrastructure Analyst Resume Examples & Samples

  • Supporting the IT costing refresh exercise and analyses
  • Providing assistance to Product Management Strategy and Support team with third-party contract analyses
  • Support time tracking and resource supply/demand processes
  • Working closely with technology SMEs and providing tactical support related to all administrative activities
  • At least 1-2 years’ of experience in supporting IT Business Management functions
  • Excellent computer skills specifically with Microsoft Office (Excel, Access, and PowerPoint)
  • High emotional quotient
175

Infrastructure Analyst Resume Examples & Samples

  • Minimum 5 years’ experience in information technology infrastructure project delivery
  • Understanding of MPLS, BGP, OSPF, EIGRP, LAN/WAN network design, TCP/IP and network problem resolution
  • Experience with Disaster Recovery Planning and design
  • Experience working on an Enterprise Network using standard best practices
  • Understanding of ITIL and the roles and responsibilities of each group within that framework
176

Infrastructure Analyst Resume Examples & Samples

  • Responsible for managing local Server infrastructure, including operation, configuration, maintenance, capacity management, , application deployment, VTM installation / follow-up & local virtual infrastructure - VMWare - according to corporate standards, including operation, configuration, maintenance and capacity management. Responsible for the Backup and Storage administration on local infrastructure
  • Support Network -LAN & WAN- and perimeter -firewall- operation and capacity management for local devices and circuits, including IPT
  • Support Data Base administration (DBA) on local SQL and Oracle platforms
  • Managing projects (PM) related to technology infrastructure. Projects execution and coordinate formal project status reporting including accomplishments, risks, issues, milestones
  • Create and manage Change Requests to document and justify changes to existing local infrastructure (servers, databases, network, voice, etc. )
  • Support for application and services on local servers including installation, operation, configuration and automation, according to corporate standards
  • Managing local Techroom infrastructure, including devices inventory, annual reconciliation and operation, to be compliance with corporate standards
  • Perform BSRM tasks related to third party management, maintaining information about relations with 3rd Parties (CTI Vendors) current in the company inventories (CASP+), including vendor support interactions and contracts maintenance
  • Managing local Business to Business (B2B) connection with 3er Parties
  • Perform Business Recovery Coordinator (BRC) tasks on Continuity of Business (COB) for local CTI entity
  • Maintain information about Non-Employees current in the company inventories (NEMS), validating user entitlements, profile activation duration
  • Participate on Technology Infrastructure products or services procurement process, giving support to local Procurement group
  • Request and follow up on Corrective Action Plans, Risk Acceptance processes and Single Point of Failure (SPOF) related to CTI Area
  • Review and approve payments for provided Technology Infrastructure services and products
  • Participate in expenses planning for annual CTI budget approval process
  • Take active participation in financial accounting related to CTI area
  • Redact, review and annually update local CTI procedures documentation
  • Provide evidences for CTTI Management Control Assessment (MAC) process, also remediate deviations pertinent to the infrastructure in scope
  • Perform activities justification for performed tasks to event monitoring process and control areas and application (ISA, SOR, TEARS)
  • Officer that supports Voice operation, Help Desk, Field Support, Desktop and Laptop (software development CDP, antivirus), local application releases in TEST (UAT) and PROD environments implementation, Techroom operation and coordination
  • Strong interpersonal skills including both written and oral communication
  • The technical ability to understand the potential challenges with the business request and the ability to work with a team to develop solutions/options
  • Ability to support multiple tasks concurrently and foster a team atmosphere
  • Successful track record of working with customers, channel & strategic partners
  • Self-motivated, ambitious and goal oriented
  • Work will have to be of a consistently high standard with a focus on timely and accurate delivery
  • Process definition and creation, including document control
  • Exposure to audit and/or risk management activities preferred
  • Ability to plan, organize, monitor workload and priorities across multiple groups
  • Proven ability to develop solutions to solve business challenges; strong business perspective (key to frame the impact to clients and how best to solution the impact)
  • Demonstrated proactive leadership in driving new initiatives and in leading cross-functional teams
  • Proficiency with all MS Office products
  • Contributor, Strong work ethic, Act with urgency , courage and conviction, Be accountable – own the outcome, Act with integrity – do what is right, Analytical approach with an eye for detail and emphasis on accuracy
177

Infrastructure Analyst Resume Examples & Samples

  • Accountable for Enterprise tooling supported services
  • Effectively manage role to ensure
  • Appropriate capabilities within the teams are maintained and developed
  • Create and Develop an environment for continuous improvement
  • The team is motivated and have ongoing commitment to the service
  • Manage key stakeholders across Infrastructure Services
178

IT Infrastructure Analyst Resume Examples & Samples

  • Associate's Degree/Technical diploma or higher from an accredited institution
  • Minimum of two (2) years of Information Technology experience
  • Experience working with Firewall technologies
  • Experience working with Server & Cisco Network hardware and software
  • Minimum of five (5) or more years IT experience
  • Experience with GMP processes
179

IT Infrastructure Analyst Resume Examples & Samples

  • 6 years of experience with Microsoft Windows 2008 R2 or 2012 server configuration and administration
  • 2+ years of experience with a combination of administering and deploying VMware Sphere 5 or 6 and Horizon View 5, 6, or 7
  • Security+ CE Certification with up–to–date CEUs
  • 5 years of experience with Dell or Cisco UCS server management
  • 5 years of experience with implementing VMware, UNIX, and Windows STIG's
  • 5 years of experience with PowerShell, PowerCLI, or NaviCLI
  • 3 years of experience with EMC VNX or XtremIO Storage Array's using Fiber Channel or Fiber Channel over Ethernet
  • 3 years of experience with programming in JSON or REST API automating VMware installation
  • Experience with Cisco NXOS Switch and Router configuration
  • Experience with Hyper–Converged Virtualization hardware platforms, including Cisco HyperFlex, VMWare VSAN, or NUTANIX
  • Microsoft Certifications, including MCITP–EA or MCSE
180

Engineering Infrastructure Analyst Resume Examples & Samples

  • Gather capacity data for CST applications
  • Analyze system capacity and application utilization data
  • Prepare presentations and reports on CST capacity management
  • Review capacity presentations and reports with CST AD teams
  • Work closely with JPMC experts particularly those in TOC and GTI
  • Monitoring server performance
  • Tracking server utilization
  • Ordering additional capacity when necessary
  • Reporting on system utilization to the various tenant AD teams
  • Alerting Senior Management to critical situations
  • Limited travel to other JPMC facilities may be required
  • 3 - 5 years’ experience with relational database management and reporting
  • 1 - 3 years’ experience with Capacity Monitoring
  • 3 - 5 years’ experience with SQL
  • 1 - 3 years’ experience with report design and testing
  • 1 - 3 years’ experience with server monitoring
  • Knowledge of Application Development processes to include full project lifecycle
  • Ability to communicate effectively with Application Development teams
  • Knowledge of Hardware configurations (Physical/Virtual Servers / Cloud computing)
  • Knowledge in Operating Systems (Unix, Linux, WIN, AIX)
  • Ability to work across teams to eliminate possible issues
181

Server Infrastructure Analyst Resume Examples & Samples

  • Install and maintain server hardware and software
  • Administrate Test, Certification, and Production IIS and SQL environments
  • Liaison with in-house development and external vendors to ensure applications are successfully deployed through the change control process
  • Perform backup and restore of all systems including VMWare guest file systems, windows file shares, SharePoint web and database content, SQL Server database and transaction logs and IIS web content
  • Assist customers with hardware and software problems and requests
  • Monitor system performance metrics and provide capacity planning to meet application SLAs
  • Research and propose possible hardware and software
  • Evaluates, justifies, and implements tools and techniques designed to automate work activities
  • Ensure compliancy with asset management, software license management, data security, and Sarbanes – Oxley audit requirements
  • Lead technical projects as assigned
  • Respond timely to after-hours/weekend calls from help desk or onsite IT staff
  • Resolve incident reports and service requests according to documented service level agreements
  • Prefer strong technical knowledge of MS SQL Server, MS SQL Reporting Services, and IIS. Working knowledge of Windows Server, SharePoint, VMware ESX, SAN Technology, NetBackup
  • Experience supporting Dell server hardware
  • Highly self-motivated and results driven
  • Ability to multitask and work with minimal or no supervision
182

Infrastructure Analyst Resume Examples & Samples

  • Certification to Cisco CCNA and Juniper JNCIA is required; further accreditation to CCNP or CCNP Voice would be an advantage
  • A good knowledge and experience is required of
  • LAN/WAN protocols, technology, networking principles (for example VLANs, DHCP, DNS, routing, TCP, UDP protocols)
  • Cisco, Juniper and Aruba Architecture and equipment
  • Microsoft Skype for business
  • IP Telephony & Unified Messaging Systems
  • Cisco Video Conferencing solutions, including Cisco Telepresence
  • Windows, IOS and OSX operating systems
  • The job holder requires a good knowledge of Contact Centre technologies and previous work experience in call centres
  • Hands-on experience of installing/configuring/ replacing network hardware components is required
183

Infrastructure Analyst Resume Examples & Samples

  • Lever key technical skills to ensure the IT infrastructure asset is built and maintained in an efficient and cost-effective manner
  • Develop and input into key technology Infrastructure Engineering Lifecycle documentation, such as component version and patch management decisions
  • Effectively manage the technical implementation and subsequent change on the IT infrastructure asset
  • Determine how to leverage enabling technologies to implement innovative IT infrastructure solutions to support the business
  • Track the infrastructure requirements, and manage technical change, throughout the delivery life cycle
  • Assist and help as required with the resolution of complex tier 3 operational incidents, and determine the root cause of the problem
  • Schedule and actively manage business as usual changes within the IT infrastructure asset to deliver a best in class level of successful change
  • Work closely with upstream stakeholders such as solution architects and IT strategy teams to ensure the IT infrastructure asset is delivered in line with the strategic roadmap
  • Maintain timely and accurate communications with Project Managers throughout the delivery life cycle, to ensure the IT infrastructure risks, assumptions, issues and dependencies are correctly tracked
  • Communicate the proposed design solutions to the stakeholders, and help to guide decisions regarding trade-offs that may impact the requirement or delivery timescales for infrastructure solutions
  • Keep abreast of latest IT infrastructure technology trends and technologies to allow these to be levered to the business benefit of Cathay Pacific Airways
  • Build and maintain strong relationships with key hardware and software vendors and delivery partners
  • Proactively draw out all types of requirements on the IT Infrastructure from stakeholders using a variety of elicitation techniques (e.g. interviewing, modelling, and surveying)
  • Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high level information into details and distinguish users requests from the underlying business problems
  • Provide technical advice to Information Technology (IT) colleagues on the use of the IT Infrastructure asset
  • Collaborate with other IT domains to drive business and technology innovation
  • Keep abreast of the corporate strategy, business plan and latest industry trends
  • Available to provide 24/7 support as required
184

Infrastructure Analyst Resume Examples & Samples

  • Experience with virtualization technologies, e.g. Microsoft Hyper-V, VMWare ESX
  • Experience supporting hardware including HP and Dell Enterprise servers
  • Basic database administration, Sybase and DB2 preferred
  • Excellent interpersonal and communication skills (verbal & written)
185

Infrastructure Analyst Resume Examples & Samples

  • Team covers 24x7 (365 days a year – weekends and holidays). Appointed person will work 12 hours on day and night shifts depending on the shift pattern. Shift pattern includes days off in order to not exceed monthly hour norm defined by Polish law
  • Monitor all systems via centralized monitoring toolsets, to resolve or escalate problems in accordance with documented process and procedures, within pre-defined timelines, to prevent any financial impact to the business
  • All errors must be logged within the Business agreed Problem Management System, to the defined standard and in accordance with departmental requirements
  • Coordination of Service restoration activities, which include conference call facilitation, escalation to support organizations, notification to senior TI managers & Customers/Business, using pre-defined problem and incident management standards and toolsets
  • Perform all manual activities to the defined standard, following documented procedures explicitly, to ensure continuity and compliance of process. Any change related activities that require a change to the standard BAU documented process, both in terms of complexity or timing of event, must be performed exactly as stated within the fully approved change record. Escalate any inaccuracies, ambiguity or seek clarification where required, prior to performing non-BAU activities
  • Provide professional first-line support out of core Business Hours when customers report problems directly to the SDMC. SDMC Operatives will ascertain the scale and impact of a reported problem and escalate to the relevant Support Organization where appropriate, notifying their line manager / supervisor accordingly
  • Assess and highlight risks in the environment based upon procedural exposures, current Information Security policies and Risk Assessments
  • Advanced monitoring activities and validation
  • Escalation of standard issues and calls hosting
  • Analyse standard issues retrospectively to improve monitoring process
  • Timeline preparation for encountered issues
  • Engagement in complex projects
  • Inform Lead for possible severity issues, request assistance from Lead \ Operation Manager if needed
  • IT problem management or error handling basic skills
  • Helpdesk knowledge in area of validating Branch Workstations issues would be an advantage
  • Fundamental knowledge of at least one platform, preferable multiple platforms (Windows Workstation, Windows Server, Network, Application)
  • Knowledge of Incident Management processes along with associated tools such as ServiceNow or similar is desirable
  • Strong written and oral communication skills. Technical level English as must have and Spanish language skills as optional
  • Ability to work in a high volume, pressurized, financial organization. Organized and methodical, ability to multi task, with good time keeping skills
  • Commitment to the concept of Service Delivery and to delivering work within tight deadlines
  • Ability to quickly learn multiple platforms, toolsets and processes
  • Ability to liaise with both technical and non-technical personnel
  • Ability to take ownership for activities under their control
  • Proactive and flexible in terms of workload and providing cover is essential, due to the nature of the environment, shift patterns and workload
  • Reliable team member, enthusiastic and eager to learn
186

Infrastructure Analyst Resume Examples & Samples

  • Provide Tier I Technical Support (Network) for Citi’s global technology infrastructure
  • Work in a 24/7 support environment in a rotational shift arrangement
  • 3-5 years of networking experience
  • 1+ experience working with automated operations services like DNS and Load Balancing
  • Cisco or Juniper certifications
  • Ability to communicate clearly; lead audio meetings; Strong in both written and verbal communications
  • Knowledge of multiple technologies including networking, voice, perimeter, riverbed, etc
  • Ability to support multiple issues
  • Ability to investigate and analyze major incidents
  • Preferred candidate will have understanding of multi-vendor network environment
  • Intermediate knowledge of routing protocols such as EIGRP, BGP, OSPF and RIP
  • Understand how to troubleshoot within a network environment and escalate issues appropriately
  • Familiarity of PC skills including Microsoft Office Products
  • Must be able to train new team members on group policies and procedures
187

Infrastructure Analyst Resume Examples & Samples

  • Exposure in HP BSM will be an added advantage
  • Ability to prioritize and escalate in a timely manner
  • Must be a SME in Distributed Platforms
  • 3-5 years of experience in distributed platforms
  • Good understanding of all the major distributed platforms
  • Preferred candidate will have understanding of multi-vendor Distributed environment
  • Understand how to troubleshoot within a Distributed environment and escalate issues appropriately
  • Participate in the shift turnover and ensure to collect all the important updates
  • Review all the open tickets in Service Now and work with team to address the relevant ones
  • Review all the open Changes in Service now and work with team to address the relevant ones
  • Ensure all the emails are read and addressed immediately
  • Ensure that all the PCMs/emails are read and is aware of all the processes
  • Ensure that the tasks performed by the team members are validated for its correctness
  • Take up the tasks when the volume is high to ensure that the SLA is met
  • Perform audit on the tickets/changes and ensure that the audit metrics are met and achieved
  • Generate regular reports to understand the trend/volume and to identify opportunities for fix
  • Ensure that any escalations in the shift are addressed immediately
  • Ensure that the shift has members as per the shift and incase of any deviation inform the lead
  • Identify the areas of improvement and document them for tracking
  • Ensure that all team members are aware of the audit [parameters and are following it
  • Ensure that team follows call opening scripts
  • Address any knowledge gap for any resources immediately
  • Conduct a shift discussion every day to sensitize the areas of focus and also to update on the new changes if any
  • Ensure the breaks are handled appropriately by the team members. No group breaks or long break
188

Analista de Infraestrutura de Ti-it Infrastructure Analyst Resume Examples & Samples

  • Experience: Experience with infrastructure
  • Communication Skills: Medium capacity to interact with other teams in international locations. Intermediate read and write English skills
  • Education: Incomplete BS in Computer Science OR technical training equivalent OR an equivalent in education and experience required
  • Behavioral Competencies: Good team player. Demonstrates alignment with the organization's values and success factors
  • Desired Technical Skills: Environment setup and maintenance using Linux, Install, Compiler, Shell/Bash. Ping, trace, Dns, Https, Proxy. Apache installation, PHP, Memcache, WLP, Nginx. SVN/Git. Docker. Oracle database
189

Infrastructure Analyst Resume Examples & Samples

  • Coordinate tasks with local Help Desk and Field Support teams, as well as monitoring performance and quality of service
  • Active participation in keeping all local Desktops and Laptops in compliance with company standards and policies, and updated with latest vulnerability prevention software (antivirus, fixes and patches). This is done in coordination with regional and global teams
  • Trigger deployment of software to the local Desktop and Laptop devices via automated tools (CDP - DSI)
  • Coordinate tasks with local Techroom operators team, concerning end of day/month/year reports distribution, EOTI (End of transactions input) daily process and ad-hoc client transactional reports business requests
  • Maintain information about relations with 3rd Parties (Vendors) current in the company inventories (CASP+) as BSRM, also coordinating vendor support interactions
  • Participate in IT (products or services) procurement process
  • Request and follow up on Corrective Action Plans, and Risk Acceptance processes related to CTI Area
  • Review and approve payments for provided IT services/products for the CTI Area, also for active contracts
  • Participate in expenses planning for annual budget approval process
  • Take active participation in CTI Area financial accounting
  • Provide an informed opinion about new hardware purchase based on user needs, available brands, models, and compliance with the company approved HW standards
  • Support Continuity of Business process for the CTI area associating processes, assigning test participants, reviewing/approving tests and preparing the infrastructure required for local COB exercises
  • Support Local Voice infrastructure initiatives, identify business needs and engage respective areas (GVI, GVO) to provide solutions. Additionally provide Level1 support for CISCO voice infrastructure (MAC = Move Add & Change)
  • Serve as Project Manager for CTI initiatives
  • Implement local application releases in TEST (UAT) and PROD environments via documented instructions provided (SQL scripts, compiled objects deployment)
  • Provide temporary access to databases for application production support when the required documentation and approval process is complete
  • Execute application repairs for production support when the required documentation and approval process is complete
  • Create Change Requests to document and justify changes to existing local infrastructure (servers, databases, network, voice, etc. )
  • Redact and periodically refresh local CTI procedures documentation
  • Provide evidences for Management Control Assessment process, also remediate deviations pertinent to the infrastructure in scope
  • Act as Backup resource for Officer that supports Servers, Network, Perimeter (Firewall, B2B), Media Mgmt, Backup, Storage, Virtualization, DB engine areas
  • Perform active justification for performed tasks to event monitoring and control areas (ISA, SOR, TEARS)
190

Infrastructure Analyst Resume Examples & Samples

  • Coordinate the delivery of support services to clients and business partners who support CITI operations in Costa Rica aligned with CTI Regional service agreements with the business
  • Manage properly and communicate with users any interruption of IT service
  • Effectively plan and provision service resources to ensure the availability of resources to support SLAs agreed with the business
  • Plan, manage and coordinate outsourced IT resources in order to maximize efficiency in the delivery of services, with social responsibility and special care in the work environment
  • Meet with CITI in the best practices of the industry in the delivery of services to users and business
  • Manage and control the licensing of the 2000 CSC Costa Rica teams
  • Manage inventories, stock of safety and controls for the conditioning of the equipment necessary for the constant operation and growth of the business
  • Purchases of technological equipment for the adequate supply of inventories and deliveries of equipment in time for delivery of business projects
191

Infrastructure Analyst Resume Examples & Samples

  • Purchase Order (PO) management in appropriate system
  • Follow procedures for monthly processes e.g., Save tracker update, Intercompany charges/expenses
  • Capitalization of equipment purchased by Local CTI
  • Accrual for vendor invoices
  • Managing booking entries for any correction of financial numbers
  • Provide input and assist with the preparation of the CTI/ICG country budget (included expense and recovery plan) based on Product Cards methodology
  • Follow Corporate policies and procedures e.g. in relation to the treatment of tax on invoices
  • Build relationship with CTI customers
  • Work closely with ESC and Vendor managers
  • Timely trackin monthly variances and ad/hoc requests to Regional Office and Clients
  • Provide regional office and in-country management with detailed reports
  • Update plan budget regularly with forecast number
  • Timely reporting to supervisor and escalation of issues
  • Support Project Managers with project related financial background information
  • Enhanced knowledge of Microsoft Office products, i.e. Word, Excel, PowerPoint
  • Financial background preferably at a Financial Institution or Service Center
  • Strong communication & negotiation skills
  • Presentation, information sharing and communication skills
  • Focus and determination and attention to details
  • Financial College or University degree is an advantage
192

Infrastructure Analyst Resume Examples & Samples

  • The job involves the collaboration with regional and global teams so the person must have good communication skills and fluent in English
  • Good working knowledge of Windows Active Directory, Networking, MS Office and Market Data Applications
  • Eager to provide excellent service to customers while working under pressure
  • Team player with proactive attitude to resolving problems
  • Eager to learn new skills and adapt to new technologies
193

Rohq-cti-infrastructure Analyst Resume Examples & Samples

  • Ability to exchange complex information within team and with others
  • Analytical thinking and experience with data analysis tools and methodologies
  • Cisco Certified Network Associate(CCNA) knowledge of Ciso routers and switches, knowledge of routing protocols like RIP, EIGRP, BGP and OSPF and LAN switch technologies including spanning tree
  • Knowledge of data networks within the various enterprise levels from branch/ATMs, Campus sites, WAN circuit technologies and Data Centre network technologies and 3rd party technologies
  • Ability to liaise with the PM, discuss business requirements directly with the business, communicate potential options and solutions both in layman’s terms to the business but also in technical speak to the implementers of the solutions and the peers reviewers of the design
194

Infrastructure Analyst Resume Examples & Samples

  • Requires thorough knowledge of LAN/WAN systems, networks, and applications
  • Under limited supervision, oversees the support, purchase, and installation, of network communications for customers, including LANs and/or WANs. IPT experience is desired in addition to WAN experience
  • Works on problems of a diverse nature and set of equipment and associated problem sets where analysis of situation requires logical evaluation and judgment
  • May be responsible for evaluating current network systems performance and trending
  • Coordinating hand-offs of incidents to the appropriate technical personnel for follow-up (typically a follow-the-sun) model
  • Candidate needs to be skilled in analysis, troubleshooting and resolution of network incidents
  • Willing to work within a large global team
  • After hours and weekend work is sometimes required
  • Must be willing to be part of an on-call rotation for production support
  • ITIL familiarization is desired (Incident/Problem/Change/Configuration Management)
  • Work with various networking tools, equipment and processes
  • Monitoring work queues to ensure assigned tickets are completed within SLA
  • 4+ years of experience in network implementation and operations
  • No immigration sponsorship offered for this position
  • No relocation assistance provided for this position
  • CCVP, CCNP or CCIE Cisco Certifications
  • Experience working with change management
195

Infrastructure Analyst Resume Examples & Samples

  • Recommend, design, test, install, configure, document, troubleshoot and maintain a large scale corporate network in the following areas
  • Monitor/resolve issues through our global ticketing & change management systems
  • Anticipate/diagnose problems and solve issues – often under time constraints – to meet SLAs or project deadlines
  • Recommend improvements to network infrastructure and associated components/services
  • Work closely with global colleagues to meet team goals, KPIs, and improve processes
  • Remain current on emerging technologies via professional groups, trade magazines, internal/external training, independent research/study, and other avenues available
  • Perform other tasks as requested by IT management
  • Bachelor’s degree in computer science, mathematics, engineering or related field and 4+ years of IT network infrastructure experience, or Master’s degree in computer science, mathematics, engineering or related field and 2+ years IT network infrastructure experience
  • Experience in implementing, administering, and troubleshooting network infrastructure devices
  • Specific experience in implementing, administering, and troubleshooting network infrastructure devices, including: firewalls (Check Point/Cisco), routers (Cisco/HP), switches (Cisco/HP), WAN accelerators (Riverbed/Cisco), load balancers (F5 BigIP), Wireless Access Points and Wireless LAN Controllers (Cisco), DNS/DHCP (QIP/runIP), RADIUS & Authentication (Cisco ISE) and monitoring/troubleshooting applications (HP/MRTG/Cacti/Wireshark)
  • Knowledgeable in application transport and network infrastructure protocols (SSL/TLS, DNS, DHCP, WINS, NTP, FTP, HTTP, SMTP, CIFS, LDAP, and Microsoft AD)
  • The ability to understand and implement network traffic analysis, remote access & firewall encryption, authentication & authorization technologies
  • An understanding of SDN and Cloud technologies
  • The ability to work with a geographically diverse team
  • The ability to travel occasionally
  • A willingness to mentor more junior staff members, interns and support desk
  • The ability to quickly learn new or unfamiliar technologies and products, independently using documentation and online resources
  • The ability to work closely and effectively with global customers & vendors for project or service related issues
  • Strong oral, written, communications and presentation skills
  • Willingness to support a 24x7x365 environment which may require after-hours, weekend and holiday work
196

Infrastructure Analyst Resume Examples & Samples

  • Implement policies and procedures surrounding Information Technology and Security
  • Build complex and dynamic collections, queries and reports as required
  • Bachelor’s degree in Computer-related field or equivalent experience
  • 5+ years of production support in high uptime environment
  • 5+ years of SCCM 2012/2016 administration, management
  • 5-7 years of desktop / server administration
  • Must have expertise in SCCM and SCCM software update function
  • Experience in SCCM packaging and deployment and agent side troubleshooting/
197

Senior Core Infrastructure Analyst Resume Examples & Samples

  • Responsible for day-to-day DASD and Backup management on mainframe
  • Perform trending reports related to MF DASD and Tape
  • Define new alias to appropriate catalogs, and update tables when required
  • Understanding of Tape Stacking and Virtualization concepts
  • Provide problem resolution associated with JCL, job abends, data retrieval/ recovery and perform root cause analysis
  • Day-to-day support activities include: volume backup & recovery, data movement, catalog management & maintenance. These activities accomplished through the use of DFHSM, DFSMS, DFDSS, FDR/ABR, CA-Vantage, CA1 or CA-TLMS software
  • 5 or more years’ experience in controlling, monitoring and maintaining system storage space allocation and availability in Z/OS environment
  • Proven experience working with DASD management tools including one or more of the following (SMS, FAVER, FDR/ABR, and CA-Vantage)
  • Proven experience working with Data Library for mainframe (DLm)
  • Experience with tape robotics hardware (3494ATL, TS3500ATL, 3592 drive, TS7740VTS)
  • Experience with mainframe/midrange Tape Management tools (i.e. TLMS) across platforms
  • Experience testing new or revised system storage related hardware and software products (i.e. DFHSM, DFSMS, DFDSS, FDR/ABR, Open Tech, CA-Vantage, and TLMS software)
  • Practical knowledge identifying appropriate system storage allocation alternatives to internal customers
  • Knowledge of mainframe base utilities (i.e. JCL, IDCAMS, IBM utilities, ISPF, DFSORT)
  • Working knowledge of dataset structure and catalog management
  • Experience working with internal customers in resolving problems associated
198

Senior Core Infrastructure Analyst Resume Examples & Samples

  • Responsible for day-to-day DASD and Backup managementon mainframe
  • Day-to-day support activities include: volume backup & recovery, data movement, catalogmanagement & maintenance.These activities accomplished through the use of DFHSM, DFSMS,DFDSS, FDR/ABR,CA-Vantage, CA1 or CA-TLMSsoftware
  • Experience testing new or revised system storage related hardware and softwareproducts (i.e. DFHSM, DFSMS, DFDSS, FDR/ABR,Open Tech, CA-Vantage, and TLMSsoftware)
  • Practical knowledge identifying appropriate system storage allocationalternatives to internal customers
199

Infrastructure Analyst Resume Examples & Samples

  • Work within one of the most respected global financial services company
  • Utilize diverse technology instruments (including remote tools) to support large (150+) customer base across multiple locations. Responding positively to complaints, problems, and sometimes negative and emotional behaviour
  • Handle requests into Incident Management System (ServiceNow), assign, update, and resolve incident as needed. Interact with overseas engineering teams
  • Support telecommunication, voice systems and DSI
  • TI telecom project management, workstations administration
  • Support routers, switches, firewall environment, expand boxes and PBX
  • Hardware (workstations and servers) support
  • Further knowledge of the working of a financial bank
  • Accepts new challenges, responsibilities and assignments. Works outside of ordinary routine. Additional projects and responsibilities as assigned by Supervisor
  • Opportunity for trainings and professional certification (e.g. Microsoft Certification, ITIL)
  • High professional education
  • Managing the provision of technology services within a financial services environment
  • Microsoft Products/OS, desktop and servers
  • Basic Networking Skills
  • Financial Industry connectivity (e.g. Central Bank connectivity requirements, Stock Exchange connectivity, etc.)
  • Interacting with a demanding customer-base at senior levels and ensuring credibility is maintained through solid delivery against commitments
  • Working in a heavily controls-focused environment
  • Technical Knowledge of the following is required: Office, Windows 7/10, Remote Access (VPN/SecurID), Hardware Diagnostics, Data Network Fundamentals, Intranet, ServiceNow
  • Network + / CCNA Certs would be helpful
200

Infrastructure Analyst Resume Examples & Samples

  • Hold an understanding of the business context, how technology underpins business process and to apply that in the IS delivery of fit for purpose solutions and changes
  • Apply expert knowledge in assisting resolving teams in their provision of appropriate solutions to problems. Use expert knowledge to help business to make best use of, and maximise their investment in technology (recommendations, art of possible etc)
  • Work with Service Management, Service Operations and Suppliers to implement Service Improvement Plans to minimise functional issues and disruptions
  • Manage the pipeline and lifecycle of small technology changes from requirements to stabilisation and ownership post deployment
  • Own and maintain technology product roadmaps for the Whitbread estate to inform stakeholders on current status within Whitbread, technology directions and inform plans and budgets
  • Work with Project Managers to create project briefs for medium and large change to deliver the agreed roadmap in line with patching, upgrade and replacement policies, and within business and budgetary constraints
  • Support the Service Design and Transition, and PM's to accept new Technologies and medium and large change into Technical Services "Business As Usual" processes
  • Provide material to enable Service Catalogue to accurately reflect Technologies available
201

Infrastructure Analyst Resume Examples & Samples

  • 1+ years of IT experience working on customer issues
  • An understanding of both distributed and mainframe platforms
  • Experience troubleshooting IT issues with the ability to react quickly
  • Experience working on short term problems and issues while working with various support groups to develop long term solutions
  • Experience troubleshooting network connectivity
202

Infrastructure Analyst Resume Examples & Samples

  • Assist in the development of operational guidelines and procedures for the support of server hardware systems, server operating systems and network infrastructure
  • Provide on-call after-hours operational support for critical infrastructure services as required
  • Execute the testing, implementation, and coordination required for successful project delivery
  • Provide operational support for existing infrastructure systems and services
  • Perform server deployments and ongoing operational management of server environments using automated provisioning technologies, proactive health monitoring tools and capacity planning techniques
  • Identify opportunities for process improvement through automation techniques
  • Support enterprise network storage and backup environments
  • Support network switching/routing, WAN/LAN infrastructure in an enterprise data center
  • Perform on-site or remote diagnosing of hardware and operating system problems using integrated diagnostic tools and techniques
  • Develop structured diagrams for the specification of servers, storage, networks and other infrastructure services as required
  • Conduct research and make recommendations on new IS solutions, services and processes
  • Accept responsibility and hold themselves accountable for their actions and results
  • Strong familiarity with the industry trends in technology and ability to apply them where appropriate
  • Experience supporting large, enterprise, highly available production environments
  • Strong technical knowledge of network, desktop, server, storage and security hardware/software configurations
  • In-depth knowledge of
203

Infrastructure Analyst Resume Examples & Samples

  • Possess a thorough understanding of computing, networking, and/or telephony environments
  • Ability to communicate effectively with individual contributors, management and vendors
  • Comprehensive problem analysis and problem solving capabilities
204

IT Infrastructure Analyst Resume Examples & Samples

  • Perform operational support of IT Infrastructure technology including, but not limited to, network, security, messaging, storage, voice, etc
  • Perform analysis and resolve problems to restore normal IT Infrastructure operational levels
  • Complete project tasks to enable the on time, within budget and scope delivery of IT Infrastructure projects
  • Assure compliance to required standards, procedures, guidelines and processes
  • High School Diploma or equivalent required
  • Previous Meditech application support experience
205

IT Infrastructure Analyst Resume Examples & Samples

  • Perform operational support of IT Infrastructure technology including, but not limited to, Epic, Vidyo, network, security, messaging, storage, voice, etc
  • Telemedicine application and peripheral configuration and support
  • Knowledge of Epic electronic health record
  • Knowledge of Vidyo telemedicine video conferencing
206

IT Infrastructure Analyst Resume Examples & Samples

  • Troubleshoots, maintains, upgrades, and provides solutions to call routing problems and to hardware/software problems
  • Resolves issues with telecommunications vendors and assists with system installations for adjunct call center applications including call recording, work force management, etc
  • Collaborates with users, vendors, and other technical staff members on the identification, isolation and correction of problems or enhancements
  • Consistently follows standard change management processes. Documents and evaluates impact of required changes
  • Traditional telephony expertise in call routing; PBX / ACD concepts and best practices
  • System engineering: installing and configuring servers; performance monitoring vendor servers; basic and advanced troubleshooting server operating systems; basic and advanced troubleshooting of server hardware platforms
  • Knowledge of Avaya PBX and Call Center products is highly desirable
207

Infrastructure Analyst Resume Examples & Samples

  • Reporting on Infrastructure tasks recorded in our Service Management Tool
  • Providing assistance to infrastructure teams in service management quality and resolution times
  • Work closely with the different infrastructure teams to help manage and report on the infrastructure components within the data centre
  • Providing statistics on Infrastructure capacity and performance
  • Gathering and collating inputs from all Infrastructure teams
  • Both standardising and enhancing Management Information
  • Hosting of 3rd party engineers, clients and Boeing staff
  • Governance of Data Centre security controls
  • Perform data centre audits to ensure SCIDA compliance
  • Work closely with the data centre technician to maintain and administer the data centre planning tooling
208

Infrastructure Analyst Resume Examples & Samples

  • Problem diagnosis and solutions documentation
  • Implementation, administration, support, and maintenance of a variety of hardware, software, and network products
  • Ability to provide operational support for existing infrastructure across the Telford site. Including but not limited to: Servers (HP/Dell), SAN, VM, IBM AS/400, Exchange (2003/2010), SQL (2008/2012), DNS/DHCP/WINS, LAN (Cisco/HP), Wi-Fi (Cisco WLC and AP’s), Antivirus (McAfee), Backups, WSUS, Citrix, blown fibre, cat-5/6 structured cabling, PBX and telephony management
  • Design, implementation, support, monitoring and maintenance of infrastructure and services, including but not limited to server and storage hardware, LAN and WAN services, telephony services, electrical supply (UPS, Generator), cooling and fire suppressant systems and ensuring availability of infrastructure services
  • Serve as a liaison between other technical staff, management, users, and vendors regarding service requests, usage, standards, security, and other technical matters
  • Provide subject matter expertise, advice and consultancy for assigned technology and infrastructure systems
  • Evaluate infrastructure services equipment and software for purchase; recommend new configurations, provide training or arranges for vendor training for system users. Develop cost estimates and make recommendations for systems development and upgrades to existing systems
  • Collaborate on, or lead IT infrastructure projects through to successful implementation and hand over to operational support
  • Fire Prevention duties to be performed in line with the Fire Prevention Strategy Document (Server patching/preventative maintenance on all systems)
  • Ability to provide a level of desktop support as needed, including but not limited to
  • Educated at least to “A” level standard or equivelant with a recognised IT qualification at this level or above.Together with at least 5 GCSE’s at Grade “C” or above including English and Mathematics
  • Knowledge of network environments and concepts such as Active Directory, TCP/IP, DHCP and DNS
  • Knowledge of Microsoft Server technology and infrastructure platforms including but not limited to: Windows server operating systems, messaging (Exchange) database (SQL), Firewalls, and Citrix
  • Knowledge of technical analysis, implementation, configuration, and upgrading of network infrastructure consisting of but not limited to: Cisco network LAN, WAN equipment and Cisco Wireless Infrastructure
  • Knowledge of technical analysis, implementation, configuration, and upgrading of virtualised server infrastructure
  • Knowledge of PC’s, laptops and other hardware, Windows Operating Systems and Microsoft Office
  • O - Excellent organisational, analytical and problem solving skills
209

IT Infrastructure Analyst Resume Examples & Samples

  • Installing, configuring, and supporting Windows Servers, Workstations and Process Applications
  • Analyzing business processes, information gathering, interpreting requirements, developing specifications and implementing process workflow, including routing and approvals
  • Performing activities/processes that manage Server Operating Systems, Hardware and Provisioning (AV, Backup, Patching, etc)
  • Participation on project teams to deliver quality server architectural solutions
  • Supporting critical control centers
  • Developing and promoting standard operating procedures
  • Performing problem resolution and root cause analysis along with recommending and implementing preventive techniques
  • Documenting standard operating processes and procedures
  • Ensure NERC CIP compliance requirements are meet and maintained
  • Participation in 24x7 on-call rotation
  • Bachelor's degree in Computer Science or a related discipline; OR 3 years of equivalent direct work related experience
  • One or more years of prior equivalent work related experience in addition to a degree
  • Experience working in a regulated environment such as NERC CIP, SOX or HIPAA
  • Familiarity with Linux Operating Systems
  • Familiarity with SCADA Security and NERC CIP Security requirements
  • Knowledge of EMC Storage Software, SAN attached storage, EMC Avamar, HP Blade Systems, Citrix, Numara Footprints, VMware, Shavlik NetChk, McAfee ePo
  • Ability to learn / adapt quickly to a rapidly changing environment - ability to manage change
  • This position requires the incumbent to be well rounded in all facets of systems administration and possess the ability to quickly assess and take ownership of a situation with a commitment to work until a resolution is found
  • Expertise with Windows Operating Systems
  • Prior experience with change control processes
  • Experience with infrastructure support tools such as backup, Anti-malware and patching
  • Organization and customer service skills
  • Excellent teamwork skills
  • Ability to thoroughly document work processes, communicate, and adhere to processes
210

Infrastructure Analyst Resume Examples & Samples

  • Installing/de-installing/relocating all distributed systems and network hardware (CSUs, DSUs, routers, switches, encryptors, firewalls, etc.) in the Americas Data Centers within the internal service level mandates
  • Installing/extending/relocating/testing all carrier circuits to the network hardware
  • Installing/de-installing/relocating all patch cabling for systems and network hardware
  • Installing/de-installing/relocating all Data Center hardware
  • Assist with the coordination of cabinet power, circuit, and patch infrastructure installations w/various facilities, electrical, and communications vendors
  • Assist w/the coordination of network component configurations
  • Coordinate and Install SAN cabling infrastructure
  • Managing network ports and assist with all consumable capacities. (cables, labels, tie wraps, rail kits, etc.)
  • Maintaining the integrity of the data center facilities, systems, and communications environments through general housekeeping practices and best operations practices
  • Provide hands-on, break/fix level 2 support for the data center systems and communications environments
  • Coordinating, and approving data center infrastructure change controls
  • Ensuring compliance with data center standards, policies, and processes for all non-DCSD sponsored changes
  • Performing required compliance activities
  • Producing network consumables updates and contributing to weekly management reports
  • Coordinate activities in support of all projects and technical requests within the Americas Data Centers
  • Manage CTI-approved third party vendors in support of local/regional business service commitments and to assure adherence to Corporate and CTI standards
  • Provide clear and detailed turnover to next shift workers for continuity
211

Senior IT Infrastructure Analyst Resume Examples & Samples

  • Bachelor's degree in Computer Science or a related discipline; OR 4 years of equivalent direct work related experience in lieu of a degree
  • Two or more years of related experience with IT application or infrastructure support and/or development in addition to a degree
  • Working knowledge of systems programming procedures and processes
  • Practical experience with systems programming/workstation design
  • Strong inter-personal skills (listening, conflict management, approachability, negotiations)
  • Perform analysis during normal IT Infrastructure operation, including on networks, firewalls, servers, operating systems, applications, and devices
  • Proactively communicate upcoming infrastructure changes to customer base to ensure smooth transitions and decrease any negative impact on business
  • Identify opportunities to use emerging technology to increase efficiency and flexibility
  • Demonstrated ability to build working relationships and communicate issues with different levels within the organization
  • Ability to work effectively in a work plan driven/team environment
  • Demonstrated ability to effectively research / investigate (trouble-shoot) reported issues
  • Experience working in a regulated environment such as SOX and NERC/CIP
  • Experience working with external software vendors
212

Infrastructure Analyst Resume Examples & Samples

  • This position will facilitate daily workflow distribution amongst the available staffing base for specific command center function. This includes handling workflow re-allocation in response to dynamic operational needs or unexpected staffing challenges while maintaining minimum coverage levels for the function or engaging management for escalation
  • Use the monitoring systems to conduct in-depth analysis and provide the Command Center Management and Technical Support teams an immediate health check on the technology infrastructure that may be involved in the incident
  • Receive calls from internal clients or partners within CTI reporting business impacting high severity issues which require immediate engagement
  • Rapidly engage Command Center Management and Technical Support teams upon receipt of these types of calls
  • Perform highly effective monitoring in addition to event and fault management of the firm’s infrastructure and applications for Mexico
  • Provide effective response when answering phone calls into the CTI Command Center Hotline. Serve as the entry point for incidents into the support incident lifecycle; this includes initial incident recording and classification
  • Possesses intermediate knowledge of the technology infrastructure supported by the Command Center
  • Possesses the necessary technical skills and managerial acumen required to drive critical issues to resolution through direct engagement and collaboration with partner organizations across CTI
  • Ability to work in a fast-paced operations environment
  • Ability to articulate technical information to large audience with various levels of technical knowledge base, including a business management audience
  • Ability to provide clear and detailed documentation of all technical troubleshooting tasks performed on all incidents in order to maintain proper continuity in a 24x7 operations center environment
  • Understands Banamex specific business processes and operational practices
  • B.S./B.A. degree level is desirable, but experience in Tandem, IBM, Unisys and Open platforms is more relevant than formal qualifications
  • Proficiency with English is necessary for engagement with Global Command Center leadership
213

Senior Infrastructure Analyst Resume Examples & Samples

  • Collaborating on solutions with the UK infrastructure team
  • Participation in the process and documentation improvement projects scheduled
  • At least 10 years’ experience working in an infrastructure delivery and support role
  • CCNA or MCSE certifications desired
  • Ability to travel within the USA, Canada, and the United Kingdom when required
  • VMware Virtualization 4.1
  • Login Scripts (Desirable)
  • Support (Essential)
  • Microsoft Exchange 2003 / 2010
  • Disaster Recovery builds (Essential)
  • Bridgehead Server Model (Desirable)
214

IT Infrastructure Analyst Resume Examples & Samples

  • The installation, customization, implementation, documentation and ongoing maintenance of Open Systems (Linux & VMware) software products on all platform tiers (operating system/middleware/data base) with basic/limited scope and complexity
  • Analyzing the performance of test and production environments using monitoring tools on our server platforms to ensure performance levels are maintained at appropriate levels
  • Identifying operating system or software problems related to the software products they support and work with external vendor support organizations to provide resolutions to the system issues or product defects
  • Installation, support, and maintenance of Linux servers and the applications that run on them. This will include all patching, updating versions, and implementation of Security policies and settings
  • Provide programming to automate systems tasks. Programming languages such as PERL, Python or shell scripting will be used to automate system tasks on any platform
  • Assists in performing less complex operational support of IT Infrastructure technology including, but not limited to, network, security, messaging, storage, voice, etc
  • Assists in performing less complex analysis and resolve problems to restore normal IT Infrastructure operational levels
  • Assists in the completion of less complex project tasks to enable the on time, within budget and scope delivery of IT Infrastructure projects
  • Assures compliance to required standards, procedures, guidelines and processes
  • Due to Department of Defense (DoD) contract requirements, the incumbent who fills this position must be a US citizen, and must also pass a background check
  • B.S Degree in a Business discipline or Computer/Information Science
  • Candidate should have a basic understanding of the Linux Operating System
  • One (1+) plus years work experience in or with one or more of the following: Unix/Linux/Windows system administration, configuration, and troubleshooting techniques; operating systems such as Linux, Windows, or middleware technologies and/or scripting and program languages, Python, Perl, Shell, Java
215

Senior IT Infrastructure Analyst Resume Examples & Samples

  • Work with customers, application developers, architects, project management and team members to understand business requirements that drive the analysis and design of quality business solutions. Utilize and participate in the full system development life cycle, per current Gateway Health Plan standards
  • Provide assistance and/or leads application development project deliverables -- e.g. requirements, use cases, user stories, user interface design, testing cases, testing outcomes, approvals, and training materials. Obtain appropriate level of signoff as appropriate after each sprint
  • Responsible for verification that the delivered requirements meet the customer needs based on the specifications, ensuring minimal defects in both UAT and production. Accountable for identification, documentation, and escalation of risks, defects and issues throughout the project lifecycle. Responsible for assisting in the resolution of risks, defects and issues. Provides production support via defect fixes, CRs or any other related. Accountable to provide project status back to the appropriate Management group or customer, staff involved in release activities and/or various PMO groups
  • Collaborate with customers, business analysts, partners, and IT team members to understand business requirements that drive the analysis and design of quality technical solutions. Concentrate on providing innovative solutions to business needs
  • Accountable to provide required technical support, including release implementations, on-call and 24x7 support when necessary. The ability to work in a dynamic, and sometimes, stressful environment with complete focus on client and customer services. A high level of professionalism and confidentiality is a must
  • Assure compliance to all Gateway Health Plan and Gateway Health Plan IT standards, policies and procedures
  • Effectively communicate with team members, customers, partners and management, including assisting with or conducting technical walkthroughs, reporting project status, enabling vendor solutions and providing accurate and concise documentation
  • High School Diploma or equivalent is required for all levels
  • Proficiency with Avaya Contact Center in a SIP enabled contact center
  • Experience using maintenance tools and software loads to determine and correct equipment failures
  • Ability to develop and present forecasting for call volume and staffing projections, analyze call volume and call handling trends to identify seasonal and other potential impacts and monitor real time call volume within operations
  • Recognize process and/or organizational inefficiencies and provide possible solutions to call center management
  • Outgoing personality that fosters effective one-on-one communication with call center users and advocacy of call center services with the goal of increasing call center use
  • Experienced with modern contact center technology (e.g. ACD, IVR, CRM, WFM)
  • Excellent communication skills and interpersonal skills
  • Ability to problem-solve and to think tactically and identify significant success factors
216

Analista de Infraestrutura de Ti-it Infrastructure Analyst Resume Examples & Samples

  • Experience: Technical experience with knowledge of infrastructure concepts and tools. Has been through the full life cycle of implementing infrastructure improvements more than once
  • Communication Skills: Medium to high capacity to interact with other teams in international locations. Advanced/Fluent English skills
  • Education: BS in Computer Science OR technical training equivalent OR an equivalent in education and experience required
  • Desired Technical Skills: Experience as Linux sysadmin, managing/supporting large-scale, multi-platform environments. Participated in fully automated packaging and deployment over full software lifecycle, good skills in designing and developing code/tools, demonstrated ability to produce high quality work to shared code standards, able to work autonomously, good communication skills, excellent knowledge of one or more of the following technologies: Continuous Delivery, HPOO, Bladelogic, Docker, Puppet/Chef, Java, Maven, Jenkins, Mercurial/Git, Linux/Unix bash scripts, Ruby/Python or similar scripting skills
  • Behavioral Competencies: Excellent team player. Seen as a positive influence on the team and on the organization. Demonstrates leadership skills and resilience to work under pressure
217

Infrastructure Analyst Resume Examples & Samples

  • Provide superior customer support and problem solving solutions
  • Supports, troubleshoots and maintains software and hardware assets
  • Installs, maintains, and troubleshoots company infrastructure
  • Tracks and support incidents within an enterprise ticketing system
  • Monitor, maintain and document enterprise infrastructure
  • Perform administrative tasks and document internal procedures
  • Research problems, identifies trends and focuses on proactive solutions
  • Maintains and tests system backups of servers, desktops, and laptops
  • Responsible for software configurations and updates, maintenance, and troubleshooting
  • Assist with onboarding and off boarding users
  • Helps in creating documentation of computer installation and maintenance procedures
  • Member of global IT organization providing 24/7 support across the enterprise
  • 2+ years of relevant experience in a diverse and distributed enterprise environment
  • Technical proficiency including systems experience, strong troubleshooting and problem solving skills, and issue management in a multi-platform environment
  • Knowledge of public cloud providers AWS and other major vendors of public cloud
  • Deployment and operational expertise in Windows and Linux platforms
  • Outstanding written\oral communication skills and fluent in English
  • Knowledge of emerging technology solutions, industry trends, and progressive operations methodology
  • Experience in biopharma, diagnostics, or life sciences is preferred
218

Rohq-cti-infrastructure Analyst Resume Examples & Samples

  • Proven customer service experience
  • MS Office (Excel, Outlook and PowerPoint)
  • Request management experience
  • Software Asset Management experience
  • ITIL/Six Sigma experience
219

Collab Infrastructure Analyst Resume Examples & Samples

  • Act as mentor for colleagues
  • Assure quality standards for a delivered solution or installation
  • Ensure client satisfaction
  • Ensure operational hardware on client site
  • Ensure operational software on client site
  • Ensure personal growth and development
  • Own and resolve problems
  • Owns and takes responsibility for the delivery of a solution or installation
  • Pre-configure hardware before installation on client site
  • Pre-configure software before installation on client site
  • Propose planning and/or solutions for a bid
  • Provide telephonic, remote and on-site support to clients
220

Infrastructure Analyst Resume Examples & Samples

  • Provide day to day administration for Microsoft Outlook/Exchange 2013, Microsoft Lync 2013, Microsoft SharePoint 2013, Symantec Messaging Gateway and Symantec Mail Security for Exchange as well as a mobile messaging environment (Apple iOS and MobileIron are a plus)
  • Conduct ongoing monitoring and maintenance to ensure stability and optimal performance on all server environments
  • Keep management up to date on any outstanding production related issues
  • Provide assistance, documentation, and training for support personnel
  • Adhere to company software licensing policies and practices
  • Participate in on call rotation and provide after-hours support as needed
  • Identify and resolve problems affecting messaging systems performance, efficiency, and availability in a timely manner
  • Ensure all policies and procedures are followed, work within the scope of the project, and adhere to time constraints
  • Perform routine server maintenance tasks such as maintaining messaging application patches, Exchange databases, monitoring SQL server database
  • Create and maintain daily/weekly/monthly operational checklists and operational reports
  • Create and implement task automation and monitoring tools
221

Risk & Bank Infrastructure Analyst Resume Examples & Samples

  • Responsible for management of daily Reg W & Reg O monitoring
  • Exception management and resolution of GS Bank exposures/covered transactions
  • Completing mortgage pre-closing checklists to ensure documentation meets regulatory requirements
  • Preparation of daily/monthly management reports for senior management including Bank Board and Bank Management Committee
  • Process analysis to improve control, scalability and efficiency for daily process management
  • Problem solving capability for complex transactions impacting Bank regulations
  • Provide project management leadership and support for new product development and Technology builds/enhancements
  • Monitor and understand the workflows, processes and regulations impacting Operations for Bank activity
  • Extensive ad hoc analysis for Bank transactions and impact on various Bank regulations (Reg W/23A)
  • Liaise with multiple groups across the firm including Bank Legal, Compliance, Technology, Controllers, Private Bank, Sec Div, IBD, IMD and various Federation & Operations teams
  • Bachelor’s degree with a minimum of three years of experience in financial services
  • Aptitude for building relationships and ability to communicate complex issues to senior stakeholders
  • Self-motivated and proactive team-player, who takes ownership and accountability of projects, has strong organizational skills as well as the ability to effectively manage competing priorities
  • Background in financial services control-side ‘line-roles’, e.g. Compliance, Finance, Operations
  • Experience working with Securities and / or Derivative instruments, and the regulations governing them
  • Experience project managing technical process change programs
222

IT Infrastructure Analyst Resume Examples & Samples

  • 4+ years of experience with supporting infrastructure functions and system administration
  • Experience with analyzing system requirements and advising on the authoring of IT infrastructure system administration documents
  • Ability to work in a challenging team environment with varying backgrounds and customers
  • Experience with human resources and administrative functions
  • Experience with NRO administrative systems and processes
223

Rohq-cti-infrastructure Analyst Resume Examples & Samples

  • Fresh graduate to 1 year work experience
  • Bachelor's degree in Information Technology, Computer Science or any related course
  • Interest to work in an IT Operation environment including infrastructure and application systems
  • Experience in handling collection of data for review and auditing, communications and influencing skills, including to senior managers and peers
  • Well versed in MS Office software (e.g., Excel, Powerpoint)
  • ITIL knowledge with foundation certification is preferred
224

Rohq-cti-infrastructure Analyst Resume Examples & Samples

  • Single Point-of-Contact for raising requests for all APAC direct staff hires in Taleo system
  • Ensure that all approval requirements are met prior to raising Taleo / staff requisitions
  • Ensure accuracy and correctness of info against Pre-approval of staff requests SharePoint
  • Consolidation of Weekly Taleo Report from HCR&A (Human Capital Reporting and Analytics), and provide summary to each CTI Unit
225

IT Infrastructure Analyst Resume Examples & Samples

  • Key specific accountabilities-
  • Event Management (80%) – Monitor the Database Infrastructure performance and health and remediate if there are any events indicating any degradation of database services
  • Incident Management (5%) – Handle the database Issues reported either by the end users, application owners or other support teams (Including the events) and drive it to resolution/restoration of services
  • Change Management (5%) – Implement the technical changes/ configuration changes at the database level (Account provisioning, schema releases, database configuration changes)
  • Decision making and problem solving –
  • Core knowledge of Database technology - Oracle
  • Good understanding of database architecture, system process
  • Have a good understanding of Database utilities and tools and its usage
  • Good problem solving skills and demonstrate logical problem solving techniques, backed by tenacity to resolve customer problems
  • Act as technical first point of contact internally and externally for technical queries
  • Represent database support team at technical meetings as required
  • Promote the use of technical standards, procedures and best practice and maximize the use of toolsets and automation,
  • Work with regional 1st and 2nd line teams to drive problem management/event reduction
  • Manage incidents /problems/changes recorded. Analysis of incoming incidents and alerts and ensure quality delivery within defined service levels
226

Infrastructure Analyst Resume Examples & Samples

  • Lead small-to-mid-sized GIS projects and project teams
  • Support of hardware/software maintenance to include troubleshooting, installation and upgrades, Level 3 support
  • Support multiple locations worldwide (domestic and international travel may be required)
  • Assist with architecture and design of infrastructure solutions and methodology
  • Resolve incidents through effective troubleshooting methodology, Level 3
  • Maintain accurate updated documentation while performing essential job duties
  • Liaison with vendors, partners, and external resources
  • Assist other analyst with troubleshooting and fulfillment processes
  • Ability to train other staff on technical operations
  • Subject matter expert on the operation, maintenance, management, and deployment of multiple computer infrastructure hardware/software solutions
  • Act as escalation point and technical SME for all Data Protection issues (Backup/Restore, Archive, Disaster Recovery)
  • Stability and operational management of the Data Protection platform
  • Provide rapid response to Sev 1/Critical issues which might occur in support of Tier 1 platforms
  • Responsible for following change control procedures to plan/test/implement infrastructure changes in coordination with business owners and/or internal customers
  • Design and oversee the operational life-cycle for all Data Protections systems
  • Minimum of five years of experience in supporting computer infrastructure hardware, applications, and systems required
  • Computer infrastructure-centered certifications required
  • Expert-level understanding of EMC Networker and Data Domain platforms is required
  • Expert-level understanding of enterprise-class Disaster Recovery solutions is required. Knowledge of this in the public-Cloud context is preferred, but not required
  • Equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job preferred
227

Infrastructure Analyst Resume Examples & Samples

  • Act as escalation point and technical SME for all Linux/Unix systems
  • Stability and operational management of Oracle Virtualization platform
  • Provide rapid response to Sev 1/Critical issues which might occur on Tier 1 platforms
  • Create, modify and troubleshoot shell scripts as needed/required, Level 3
  • Responsible for the health and stability of all Linux/Unix systems
  • Design and oversee patch management for Linux systems
  • General technical administration of public cloud IaaS and PaaS solutions
  • Expert-level understanding of Linux systems in an Enterprise solution context is required. Specifically, Oracle Linux and/or RHEL expertise is strongly preferred
  • Admin-level knowledge of public cloud platforms (AWS, Azure, etc) is preferred, but not required
228

Senior Infrastructure Analyst Resume Examples & Samples

  • Lead monitoring engagements with internal customers
  • Design and maintain monitoring tools to operational standards
  • Work as tier 3 expert/SME/owner for monitoring tools
  • Perform upgrades and system maintenance as appropriate
  • Investigate and propose new monitoring tools & techniques, run proof-of-concept engagements, recommend options and implement and run in production
  • Ability to lead monitoring engagements and act as single point of contact for all monitoring queries
  • Must be able to work with other monitoring SMEs to implement monitoring solutions across different tools and areas
  • Must be willing to learn new tools and
  • Ability to architect, implement and own operations for monitoring tools
  • Ability to identify, communicate and deliver monitoring requirements for applications and infrastructure
  • Ability to understand complex application infrastructures and develop monitoring solutions to support them
  • Ability to understand and dissect n-tier applications
  • Ability to work with other teams across the business to identify and implement monitoring for their areas
  • Experience with tiered monitoring solutions including familiarity with synthetic, real user and tier isolation monitoring concepts
  • Tool experience to include some or all of: HP BSM toolset, Service Now, agent based and agent-less monitoring tools such as OMW, Orion, Nagios, Bluestripe FactFinder, Splunk, Evolven, Dynatrace etc
  • Experience with or exposure to IT operational analytics, KPIs and presentation of same
  • Preferable previous exposure to Life Sciences industry and experience with highly regulated environments and compliance requirements
  • Performance engineering experience is a bonus eg: demonstrable transactional analysis skills and experience with tools such as HTTP analysers or transaction breakdown technologies
229

Infrastructure Analyst Resume Examples & Samples

  • Maintain current updates to the Aperture (work flow) and inventory systems
  • Assist w/the daily coordination of installs, de-installs, and redeployed equipment with the onsite DCSD (Data Center Service Delivery)
  • Ensure accurate and concise documentation of inventory is maintained. Ensure that all equipment is properly labeled and bar coded within 24 hours of arrival
  • Ensure that proper power requirements are satisfied, as per hardware specifications, for each device
  • Maintain asset management policies and procedures throughout device lifecycle
  • Update the monthly corporate fixed asset list
  • Maintain the cabinet inventory and plan for future installations of cabinets
  • Assist in supporting all disaster recovery/continuity of business tests that affect ones’ site
  • Assist in the coordination of project related activities outside of Business as Usual (BAU) activities
230

Infrastructure Analyst Resume Examples & Samples

  • Monitor infrastructure remotely
  • Ensure that assigned infrastructure at the client site is configured, installed, tested and operational
  • Identify problems and errors prior to or when they occur and log all such incidents in a timely manner with the required level of detail
  • Investigate second line support calls assigned and identify the root cause of incidents and problems
  • Provide telephonic support to clients
231

Infrastructure Analyst Resume Examples & Samples

  • Attend User calls received in Service Now within the defined SLA. Respond and Resolve the user problem within the defined time frame and TAT
  • Update Service Now regularly with status of calls attended & resolves the tickets assigned to the specific engineer with their respective Service Now user ID
  • Verify the pending calls, take corrective action & update the activity
  • Escalate unresolved problem as per matrix to concerned party in the event of problem not being resolved as per the defined time frame
  • Attend con-call with onshore or offshore in absence of TL or Shift-in charge in case of an outage
  • Maintains integrity, security and confidentiality of all sensitive information and the physical security of the customer operations
  • Adheres to company asset usage policies. E.g. Internet usage and customer security
  • Adheres company’s and Customer’s "Standards of Business conduct"
  • Awareness of Information sharing
  • Testing and acceptance / rejection of equipment
  • Installation / Removal of software to / from computers
  • Obtains diagnostic data to assist in the investigation and resolution of problems. Matches unresolved incidents against existing problems, known errors and other incidents. Ensures that incidents and problems in systems and services are fully documented within the configuration/change management & problem reporting system
  • Classifies and prioritizes unresolved incidents. Initiates and co-ordinates investigations to discover root causes, and progresses the implementation of remedial action. Ensures that investigations are fully documented, to facilitate the optimum implementation of remedies, maintaining the Known Error Database
  • Assists in the analysis of incidents and problems to show trends and potential problem areas, so that action can be taken to minimize the occurrence of incidents and to improve the process of problem reporting, analysis and clearance. Monitors plans and actions to investigate and resolve incidents and problems, including any suppliers and specialists involved, and contributes to problem management policy decisions
  • Conducts tests as defined in project/change implementation plans and records/communicates the details of any failures in a concise but complete manner
  • Configures the infrastructure/applications environment as required by the service being implemented or revised
  • Plans and implements small infrastructure changes (infrastructure software fixes/patches, maintenance release updates) after completing a full change request on SM7
  • Develops commitment and ingenuity in expert application of available facilities to non-standard situations, diagnosing underlying causes of difficulties, and devising solutions or workarounds to ensure that the effect on service is minimized
  • For all requests that cannot be directly resolved, provides an effective interface at the highest level between users and service providers; ensures that priority setting and escalation procedures are applied effectively and that all complaints are responsibly and professionally resolved
232

Senior Core Infrastructure Analyst Resume Examples & Samples

  • Drive partnership with business, IT, and IT facilities partners to define facility start up, maintenance and restacks
  • Responsible for cost, schedule, and communication of facility restacks and moves
  • Prioritize business cases and risks to establish a clear understanding of the stakeholders’ environment in supporting solution development
  • Own the creation of product charters including cost benefit analysis, functional and technical design documents to ensure traceability
  • Analyze/interpret business requirements and perform current/target/gap/impact analyses, articulate business needs, gaps and impacts across all areas and provide clear proposals to close gaps
  • Drive and lead the software development life cycle (SDLC) including authoring documents, ensuring completion of review, approval, and signoff of documents, assisting throughout the solution design, development, QA, UAT, and defect resolution process, and handoff to production
  • Lead understanding and delivery of change management associated with regulatory, market or TIAA internal business processes, IT solutions and tools
  • Regularly brief senior management as necessary on pertinent issues and financial updates
  • Three or more years of a combination of facilities and technology start up, maintenance, restacks, moves, adds, and changes experience
  • Knowledge of IT Facilities (MAC, Power Downs, LAN/WAN, etc.)
  • Experience leveraging Clarity, MS Office, MS Project and Share Point
  • Experience leveraging ServiceNow and FMI Interact or similar space and move management systems/IT ticketing software
  • Agile / Waterfall methodologies
  • Data Mapping and process flows
233

Infrastructure Analyst Resume Examples & Samples

  • Strong Interpersonal and organizational skills
  • Possess office skills like MS Word, Excel and Powerpoint
  • Knowledge in Mainframe TSO navigation, JCL coding, CA-1 Tape Management system and Open system Netbackup system
234

Senior IT Infrastructure Analyst Resume Examples & Samples

  • Bachelor's degree in Computer Science or a related discipline; OR 4 years of prior equivalent work related experience in lieu of a degree
  • Two or more years of prior equivalent work related experience in addition to a degree
  • Two or more years of practical experience with Operating Systems, Software and Hardware and general computer usage and support skills
  • Ability to effectively prioritize activities and focus team efforts based-on priority
  • Ability to research independently, multi-task, and meet deadlines under tight timeframes
  • Ability to build working relationships with different levels within the organization
  • Ability to resolve complex issues. Is able to present information on technically complex subjects in an understandable manner in both oral and written form to senior management and any other necessary audience
  • Works independently with very little direct supervision or review
  • Recognizes appropriate times to raise issues and provide status updates
  • Demonstrates the ability to absorb change and continue with positive results
  • Displays maturity in approach and ability to effectively handle stress and frustration
  • Facilitate meetings and provide direction to others
  • Previous experience building and managing project environments at Duke Energy
235

Infrastructure Analyst Resume Examples & Samples

  • Works as part of a team which has responsibility for designing, implementing, maintaining, and troubleshooting IT infrastructure hardware and software systems
  • Works within teams to manage day-to-day global infrastructure environment including documentation and training necessary to allow 24/7 operations personnel to deal with most common issues
  • Assists with architecting new infrastructure services and connectivity as required to meet changing business needs
  • Participates in specific projects including the design, justification, and implementation of new capabilities
  • Learns to use analysis tools to understand and improve the performance/functionality of specific applications
  • Understands and learns proper security mechanisms to protect the infrastructure landscape from internal and external threats
  • Has interactions with vendors and service providers to understand the relationship, learns how to troubleshoot issues, ensures adequate support levels are in place, and evaluates new offerings
  • High degree of focus on learning the organization and gaining practical experience
  • Possess a general understanding of computing, networking, and telephony environments
  • Good communications skills as this individual will be interacting very closely with persons supporting infrastructure and with consumers of infrastructure services
236

Rohq-cti-infrastructure Analyst Resume Examples & Samples

  • Degree in Electronics Engineering or Computer Science
  • At least 3 years of working experience, preferably in banking industry
  • Experience in regional supports/coordination in asset management, report generation and strong in matrices
  • Ability to work independently in a fast paced environment
  • Independent with initiatives and good interpersonal skills
  • Detail oriented and committed to accuracy
  • Process oriented and project management skills
  • Strong Computing Skills in HP Openview Asset Manager, Business Objects and office automation software
237

Senior IT Infrastructure Analyst Resume Examples & Samples

  • Five or more years of experience with system administration and troubleshooting the MyTime application
  • Three or more years of development experience with Java based MyTime application is preferable
  • Experience with MyTime application refreshes, migration path setup and Policy Migrations
  • Experience with MyTime application install, patching and configuration setup
  • Demonstrated ability to build working relationships with different levels within the organization
  • Proven ability to work in a team environment to solve complex problems
238

Senior Infrastructure Analyst Resume Examples & Samples

  • Masters’ degree in a technical or scientific discipline (Computer Science, Electrical Engineering, Mathematics, Logistics Management, or Structural or Mechanical Engineering)
  • At least seven (8) years’ recent experience in infrastructure assurance, communications, intelligence, logistics, medical, or other technical fields
  • Experience as a United States Military Officer (MAJ/O-4 or above) or equivalent civilian rank (GS-13 or above) in the Department of Defense
239

Junior Infrastructure Analyst Resume Examples & Samples

  • Building infrastructure as required by projects
  • Commitment to supporting a highly-available solution; attention to details, quality and response time
  • Use automation to deploy application and configuration
  • Liaise with third party hosting companies to ensure regular maintenance including patching within agreed timelines
  • Provide input to customer reports
  • Carry out applications maintenance tasks
  • Ensure solution documentation is accurately maintained
  • You will be part of new and ongoing projects
  • Linux system administration (Redhat, Debian, any other linux flavour would be a plus)
  • General understanding of Linux processes, file systems and resource management
  • Experience using system monitoring tools (e.g. Zabbbix, Nagios, Cacti and the likes)
  • Understanding Web servers (Apache), load balancing, high availability and clustering concepts
  • Basic bash scripting
  • Understanding of virtualization Technologies (Vendor agnostic)
  • Understanding of TCP/IP and related protocols (HTTP, ssh, NFS)
  • Basic Understanding of networks - routing/switching, firewall, loadbalancing, VPN, DNS - (Vendor agnostic)
  • Comfortable dealing with users with varying levels of IT knowledge
  • Experience in a large, highly available Linux environment
  • Exposure to automated environments
  • Extremely motivated and enthusiastic
  • Proactive and self-starter
  • Will be confident, articulate and literate, presenting him/herself as a professional at all times
  • Self-motivated, disciplined, able to work on own initiative and take responsibility for own work
  • Committed to the achievement of excellence
  • Constantly strive to discover and learn new technologies
  • Ability to balance client business priorities with technical requirements
  • Resilient and able to work in an organization that is undergoing change due to growth
  • Ability to work on multiple projects in parallel
240

Infrastructure Analyst Resume Examples & Samples

  • Understand Citi Policy and Standards as it applies to user entitlement reviews
  • Work with internal business partners in providing guidance throughout EERS (Enterprise Entitlement Review System) feed QA or exemption processes
  • Skill in organizing resources and establishing priorities
  • Understand and implement the documented QA process
  • Ability to provide technical coordination and management of development and/or implementation projects in area of expertise
  • Produce periodic metrics and reporting of progress, issues and possible risks
  • Track progress in Citi tools, including MS Excel
  • Assist application and infrastructure development and support teams in creating high quality entitlement feeds into EERS
  • Communicate QA requirements to the application and infrastructure development and support teams
  • Fluency in both English and Spanish
  • Demonstrate influencing skills in a decentralized environment
  • Demonstrate good influencing, facilitation, and partnering skills
  • Individual should be analytical, flexible, and team-oriented, have good interpersonal, communication and follow up skills with strong attention to detail and ability to multi-task
  • Technical proficiencies in MS Word, MS Excel
  • Lead meetings with this global community
  • Good communication and presentation skills to interact with Senior Management
  • EERS Knowledge
  • MS Excel advanced functions / Power Point
241

Infrastructure Analyst Resume Examples & Samples

  • Participate and tracking integration initiatives (App, Storage, Network, Data, System, Security and Development) ensuring that they are aligned to new technologies
  • Participate for ensuring the platform in terms of attention to vulnerabilities reported by the vendor prioritizing the update of the most critical
  • Establish the baseline of the platform, as well as the utilities and products that run on it to establish the correct relationship of components and keep track of changes that occur on them
  • Document all procedures related to the activities of the post and review them every 6 months to ensure their validity
  • Act as a viewer promoting that new systems are not implemented in this platform and promote the migration of the current applications to global platform promoting innovation and re-engineering
  • Define Roles that have the responsibility to perfect the platform
  • Operational experience in a multi-business, high volume, environment
  • Event Management Systems (Monitoring)
  • Processes and best practices of administration of information technologies
  • Technical Support TANDEM Platform
  • Architectures and technological platforms
  • Management skills and interpersonal relationships
  • Medium technical knowledge in HP NON STOP TANDEM
  • Ability to express their views convincingly in a clear, logical and, orally and in writing
  • Knowledge of IT processes such as events, incidents and problems; Change, release, configuration management, among others
  • Experience in different technologies software, hardware and communications voice and data
  • Basic experience in project management
  • Basic experience in evaluating architecture, processes and standards from a strategic perspective
  • B.S./B.A. degree level is desirable, (informatic, any engineering, systems) but experience in Tandem, IBM, Open platforms is more relevant than formal qualifications
  • Well organized and able to keep a number of activities in progress in parallel, balancing priorities as necessary, in particular between support and project work
  • A good team member, communicate well with other team members and take guidance where necessary
242

Senior IT Infrastructure Analyst Resume Examples & Samples

  • Responsible for the design and development of IT systems
  • Responsible for the design and development of IT systems. This includes but is not limited to Networking / Telecom / Server administration
  • Develops and design and functional specifications documentation for Existing IT systems. produces deliverables related to the project(s) assigned and assists in post implementation support and system enhancements
  • Produce deliverables related to the project(s) assigned and assists in post implementation support and system enhancements
  • Responsible for gathering, compiling and synthesizing information with regard to Business processes and/or Technology systems
  • Extensive Knowledge of various computing environments. Windows, Linux, MACOS. Must demonstrate a clear knowledge of Client Server application core functionality and Network communication protocols
  • Anticipates implementation obstacles / Risks. Escalate to invested stakeholders, and develop contingency’s / Alternatives to mitigate Risks
  • Must have a working knowledge of application and Server Migration processes
  • Must be able to effectively communicate to team members at all levels
  • Commits to deliverables with customers and/or management. Must Meet project Deadlines
  • Mentors less-experienced staff with responsibility for their technical development with periodic updates to Reporting Manager
  • Performs any and all other duties as assigned
  • Must have a BA/BS degree and at least seven (7) years of experience
243

Infrastructure Analyst Resume Examples & Samples

  • Software lifecycle, component upgrade, and decommissioning
  • Patching and security vulnerability rollout
  • Maintenance of security and cryptography to required standard – SSH keys, digital PKI certificates
  • Deployment of secure builds/secure configuration and maintenance to prevent config drift
  • Drive reduction in complexity and standardisation of the Middleware Application Hosting estate
  • Creation and adherence to IT security principles and Barclays IT security standards
  • Compliance monitoring of the security of the estate
  • Adherence to build standards
  • Patching and maintenance of the estate to defined standards
  • Strong communicator with the ability to communicate at all levels (technically, business, audit, senior stakeholders)
  • Ability to build relationships and collaborate with other teams
  • Act as conduit between internal risk functions and Middleware technology teams in relation to deployed products
  • Ability to make decisions and solve problems based upon considered options and evidence
  • Awareness of risk/cost drivers and how these may influence risk appetite
  • Innovative and creative when faced with complex technical tasks
  • Able to prioritise and multi-task to reach desired business outcomes
  • Strong Risk Management Skills
  • Proven knowledge of all audit and control tools, techniques and practices
  • Good knowledge of IT Security both broadly across the industry and in relation to Middleware technologies including developing threats and vulnerabilities
  • Strong knowledge of Barclays Global IT Standards and industry best practice
  • Understanding of cryptography, authentication and encryption methodologies via keys and digital certificates
244

Senior Infrastructure Analyst Resume Examples & Samples

  • Identify, document, and assess critical infrastructure required to support all command missions
  • Conduct integrated analytical methods by evaluating the potential consequences of disruption from all-hazards threats and incidents on infrastructure in the USEUCOM AOR. Research will include identifying critical infrastructure that supports USEUCOM’s primary and supporting missions which will be used to develop a USEUCOM Strategic Asset List (SAL)
  • Provide expertise in asset tiers (tier one – mission failure, tier two – mission degradation) during formulation and management of the SAL; these results are used to formulate vulnerability assessment schedules informing decision makers to strengthen infrastructure security and resilience on USEUCOM critical infrastructure
  • Determine interdependencies between various critical infrastructure assets
  • Provide technical expertise to assist in developing yearly assessment schedules
  • Assist in planning and facilitating vulnerability assessments by coordinating development of an assessment focus statement with USEUCOM components (USAREUR, USAFE, NAVEUR), staff and Agencies. The assessment focus statement defines the goals, objectives and other parameters framing the assessment
  • Provide supplemental technical assessment services. This includes providing support to the assessors and assessed organization before, during, and after the assessment
  • Prepare and maintain a risk management matrix detailing the threats, hazards, vulnerability, and impact of loss for each finding from an assessment
  • Assist USEUCOM staff and components in the determination of vulnerability ratings and appropriate risk management response to vulnerabilities found during the assessment
  • Track vulnerabilities and remediation actions in concert with the assessed organization to assist in the management of risk to mission and specifically the relevant critical infrastructure. Maintain awareness of current and advancing technologies to continually broaden expertise
  • Partner with components and staff to prepare briefings on status of USEUCOM’s critical infrastructure for the USEUCOM Deputy Commander’s critical infrastructure update
  • Collaborate with the USEUCOM Staff to help shape execution of the Mission Assurance (MA) program to comply with Departmental level guidance
  • Work with the USEUCOM staff and other subject matter experts to integrate key terrain-cyber analysis with the USEUCOM SAL. Collect, assess, and disseminate MA-related threat and hazard assessments and warnings, as appropriate, to subordinate elements and other authorized activities
  • Participate in MA advisory forums and provide recommendations on addressing mission risk based on the work of assessment teams and post assessment risk management analysis
  • Identify, document, and assess critical infrastructure required to support all command missions. Coordinate with the Joint Staff, subordinate commands, Services, Combat Support Agencies, and other DOD activities to assure the availability and operability of USEUCOM identified critical infrastructure and assets
  • Assist the USEUCOM staff in ensuring that critical infrastructure is incorporated into deliberate and crisis action planning, ensuring that data, information, and assessment results are integrated and shared
  • Review, collect, and analyze data to draft technical reports, charts, briefings and other operations related documents
245

Rohq-cti-infrastructure Analyst Resume Examples & Samples

  • 1 to 2 years relevant work experience in IT Operations or related field
  • Sound knowledge in IT Operations including infrastructure and application systems
  • Very good understanding and awareness of the ITIL Change management process and procedures
  • Well organized, with the ability to plan ahead for short- to medium-term objectives and able to identify, organize and facilitate the work is required
  • Advanced user of Microsoft Excel and PowerPoint
  • Strong analytical and presentation skills in business reporting which includes advanced business writing skills
  • Ability to work under pressure and strives for efficiency and effectiveness with commitment to service assurance best practices
  • ITIL® Foundation Level Certification preferred
  • Strong communications and influencing skills, with the ability to fluently interact with subordinates, peers and Senior Management
  • Ability to manage multiple problems with conflicting priorities
246

Senior Infrastructure Analyst Resume Examples & Samples

  • 3 years’ experience in information technology infrastructure leadership
  • 5 years of experience as a Network Engineer or Architect with 3+ years in direct hands on role placing emphasis on implementing architectural standards, engineering designs, and project cutovers
  • Cisco certifications including CCDP, CCNP are preferred
  • Must have the ability to multitask in a high energy environment
  • Expert level of knowledge of Cisco Data Center Architecture including Nexus 9K, 7K, 5K, 2K, Catalyst switches and IP Services
  • Experience with firewalls, network load balancers, and WAN optimizers
  • Strong understanding of MPLS, BGP, OSPF, EIGRP, LAN/WAN network design, TCP/IP, wireless networking and network problem resolution including packet capture analysis
  • DNS implementation and support experience
  • Ability to comprehend, analyze and research problems of a complex nature, contributing to problem resolution decisions and operational recommendations
  • Proficient with high availability planning, component redundancy design and implementation
  • Ability to review existing environment and make recommendations based on best practice
  • Ability to design a large-scale enterprise network using standard best practices
  • Demonstrated history of excellent communications and writing skills with the ability to facilitate technical designs and architecture discussion with stakeholders
247

Senior Core Infrastructure Analyst Resume Examples & Samples

  • Lead and collaborate with project teams on provisioning, deployment, post deployment failures troubleshooting, related defect resolution and OS/Server patching related coordination
  • Will troubleshoot complex problems with root cause analysis communicate problems and solutions both verbally and in writing to internal customers and management
  • Serves as subject matter expert (SME) in DevOps Support
  • Strong troubleshooting skills of various Infrastructure, Database, Middleware and application components in order to ensure the defect resolution SLAs are met
  • May serve as departmental liaison to interdepartmental or interdivisional project initiatives
  • Provides mentoring and training to more junior staff
  • Strong ability to work collaboratively with various IT staff while working on complex issue resolution
  • 4 or more years work experience of Middleware engineering/administration supporting Weblogic/WebSphere/TomCat/Apache application servers for Production/staging/testing and development environment
  • Experience in deploying applications (WAR, JAR and EAR) in stand-alone and clustered environments
  • Experience writing UNIX scripts using ksh, bash, pearl, python
  • Strong proficiency with System & application integration
  • Hands on experience in Redhat, Weblogic, Websphere, Tomcat etc
  • Strong experience in Web Services standards and technologies (e.g. XML, SOAP, WSDL, XSD, UDDI, REST, etc.)
  • Extensive troubleshooting, triage, root cause analysis and performance monitoring skills
  • Ability to troubleshoot issues outside of middleware spaces (OS, Network, Database, F5, SAN,..)
  • Ability to lead troubleshooting by coordinating with various app-dev/QA and Infrastructure partners
  • Knowledge on F5 –BIG IP setup and configuration
  • Knowledge on J2EE application architecture
  • Familiar with AD, Site Minder single sign-on configurations
  • Ability to write, use and update scripts to automate daily operations
  • Have used common messaging systems: MQ, JMS, SI Bus, Enterprise Service Bus (ESB), IIB: Message flows,
  • 4 or more years of experience supporting distributed platform (Redhat Linux, Weblogic, Apache, TomCat, Oracle Database)
  • 3+ years hands on experience of various deployment tools such as Serena, Nolio and related troubleshooting
  • 3+ years of system & application integration experience
  • 1+ years of using SPLUNK, wring SPLUNK queries and creating SPLUNK dashboards
  • Ability to work with multiple business partners in a infrastructure, app-dev and QA to resolve the issues
248

IT Infrastructure Analyst Resume Examples & Samples

  • This is a role for someone who is skilled in Unix system administration and Veritas technologies. The person will be a part of large Unix team and would be supporting business projects with Infrastructure delivery
  • Leading Business projects with E2E process - Take the full ownership of assigned projects, handle the project activities, complete all tasks and deliver the desired on agreed timelines by ensuring there is no project delivery failure. Follows appropriate infrastructure object deployment build guides or revised to ensure the error free delivery
  • Manage and handle technical escalations to initiate, co-coordinate, remediate and resolve the problems based on project priority and criticalities to ensure that all requests from users for assistance are handled promptly and effectively These will include all Unix system admin activities on Linux and AIX infrastructure
  • Key specific accountabilities
  • Take full ownership of the assigned project activities and ensure that they are delivered in time and to quality
  • Implementation of changes on UNIX infrastructure
  • Be SME for UNIX
  • Technical knowledge requirements
249

Senior IT Infrastructure Analyst Resume Examples & Samples

  • Advanced knowledge of VMware technologies including: VMware vSphere 5.5 and 6.0 Enterprise Plus, vCenter server, vCenter Operations Manager, NSX, VMware Site Recovery Manager, and Zerto
  • Experience in the follow areas
  • Bachelor's degree from an accredited College or University in Computer Science or a related discipline with 2 or more years directly work related experience, Or 4 or more years directly work related experience in lieu of degree
  • 2 or more years practical experience with Operating Systems, Software and Hardware
  • Experience with Powershell
  • VMware Certified Professional 6 – Data Center Virtualization (VCP6-DCV)
  • Experience with vCenter Orchestrator, vRealize Operations, NSX, Log Insight, VRNI, and Hypervisor and storage array integration
  • Experience with Software defined networking
  • Experience with Public, private, or hybrid cloud
  • Working knowledge of various environments included networking, SQL, Oracle, clustering, IIS, Websphere, and Weblogic
  • Strong scripting and automation capabilities
  • Knowledge of IT security best practices
250

Infrastructure Analyst Resume Examples & Samples

  • Ensures that all requests from users for assistance are handled promptly and effectively 24x7 (managed through on-call and standby arrangements). Is pro-active to ensure that users make effective use of the facilities available to them
  • Demonstrates commitment and ingenuity in expert application of available facilities to non-standard situations, diagnosing underlying causes of difficulties, and devising solutions or workarounds to ensure that the effect on service is minimized
  • For all requests that can not be directly resolved, provides an effective interface at the highest level between users and service providers; ensures that priority setting and escalation procedures are applied effectively and that all complaints are responsibly and professionally resolved
  • Regularly monitors the incidence, status and speed of resolution of enquiries and problems; is pro-active in devising improvements and recommending changes to systems, products or services
  • Classifies and prioritizes unresolved incidents. Initiates and co-ordinates investigations to discover root causes, and progresses the implementation of remedial action. Ensures that investigations are fully documented, to facilitate the optimum implementation of remedies
  • Ensures that existing problems and known errors in systems and services being brought into operation are understood and managed in the same way as those arising from operational incidents
  • Ensures that the requirements of agreed internal and/or external levels of service are met
  • Keeps relevant staff informed of the status of systems and services, by producing reports/registers on defect/problem reporting data extracted from the configuration/change management system. Ensures that agreed actions relating to problem investigation and clearance are taken within the allotted timescales
  • Manages the assigned test bed for customer and provides relevant information and support
  • Accepts application objects from application development projects and/or infrastructure component changes, ensuring that they meet the defined acceptance criteria and follows appropriate infrastructure object deployment build guides to implement onto target infrastructure
  • Configures the infrastructure environment as required by the service being implemented or revised
  • Produces test specifications as required by project/change implementation plans, conducts tests as defined in these specifications and records the details of any failures in a concise but complete manner
  • Builds relationships with internal Barclays clients, discuss and understand their infrastructure needs both on a practical and commercial level. Provides input/influence to design activity
  • Design, develop and test required code/script needed as aprt of Change or Project work
  • Exhibits good team player skill
  • Follows all the ground rules specified by team, group or organization
  • The jobholder should have some awareness of the banking products, services and business
  • The jobholder will have exposure to IT tools, techniques and services relevant to their knowledge area and have a broad awareness of those used throughout other areas
  • Proficient in Customer Service Techniques
  • Techniques for ensuring that full account is taken of customers' real and stated needs in the delivery of products and services
  • Formal qualifications required to operate at this level of specialization (typically an IT or generalist degree)
  • Training in Mainframe systems