Front End Supervisor Resume Samples

The Guide To Resume Tailoring

Guide the recruiter to the conclusion that you are the best candidate for the front end supervisor job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

  • Craft your perfect resume by picking job responsibilities written by professional recruiters

  • Pick from the thousands of curated job responsibilities used by the leading companies

  • Tailor your resume by selecting wording that best fits for each job you apply

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O Walter
Ocie
Walter
273 Padberg Port
Los Angeles
CA
+1 (555) 385 4116
273 Padberg Port
Los Angeles
CA
Phone
p +1 (555) 385 4116
Experience Experience
06/2014 present
Chicago, IL
Front End Supervisor
Chicago, IL
Front End Supervisor
06/2014 present
Chicago, IL
Front End Supervisor
06/2014 present
  • Actively manage work flow on the front end, manage customer flow, and report performance and policy issues to the Team Leader and Associate Team Leader
  • Supervises and schedules associates, evaluates performance, and works with management on disciplinary issues
  • Establish and maintain a positive work environment that supports a high Team Member morale
  • Follow and comply with established procedures, including Weights and Measures, health and sanitation, and adhere to safe work practices
  • Ensure that work is performed consistently with HD Supply policies and procedures
  • Assists in merchandising procedures
  • Assists GM and AGM in maintenance and maintaining confidentiality of associate records
01/2007 12/2013
Phoenix, AZ
Front End Supervisor
Phoenix, AZ
Front End Supervisor
01/2007 12/2013
Phoenix, AZ
Front End Supervisor
01/2007 12/2013
  • Assist in training of new Team Members, utilizing learning checklists and training materials
  • May assist with interviewing
  • Open and close department according to established procedures
  • Standing entire shift
  • Authorizes register functions including post voids, returns and associate discounts
  • Responsible for cash handling procedures including but not limited to preparing and dropping bank deposits
  • Responsible for opening and closing store and related procedures
Education Education
Bachelor’s Degree
Bachelor’s Degree
Harvard University
Bachelor’s Degree
Skills Skills
  • Ability to deliver information in a clear and respectable manner to fellow team members and customers
  • Basic computer skills and ability to use computer programs such as Microsoft Word, Excel, and Outlook
  • Excellent verbal and written communication skills
  • Extensive knowledge of Front End Team procedures and policies
  • Ability to maintain composure under pressure
  • Ability to lead, delegate and motivate staff
  • Able to prioritize efficiently and delegate responsibilities
  • Good planning and organizational skills
  • Strong demonstrated organizational and time management skills
  • Excellent communication skills and willingness to work as part of a team
Create a Resume
1

Front End Supervisor Resume Examples & Samples

  • Delivers exceptional customer service through personal contact with customers
  • Responsible for cash & register functions
  • Conducts register overrides including post voids, returns & associate discounts
  • Responsible for maintenance of Front End including Balloon counter
  • Responsible for front end zone ownership including the queue
  • Assists in merchandising procedures
  • Cleared background check & drug test (if state law permits)
2

Front End Supervisor Resume Examples & Samples

  • Ability to maintain composure under pressure
  • Ability to lead, delegate and motivate staff
  • High School Graduate or equivalent
  • Minimum 1 year of retail experience or minimum of 3 months experience in a Party City position
3

Front End Supervisor Resume Examples & Samples

  • Responsible for opening and closing store and related procedures
  • Responsible for cash handling procedures including but not limited to preparing and dropping bank deposits
  • Authorizes register functions including post voids, returns and associate discounts
  • Reviews all corporate communications and reacts accordingly
  • Performs director on duty (DOD) responsibilities as required
  • Drives store sales and controls expenses to drive positive EBITA
4

Front End Supervisor Resume Examples & Samples

  • Gain and maintain knowledge of products sold within the departments and be able to respond to questions and make suggestions about products
  • Assist with monitoring and control supply expenses for the department
  • Display a positive attitude
  • Responsible for being visible and actively greeting, engaging and assisting customers
  • Process customer transactions through the check lane quickly, accurately, and efficiently. Understand the Point of Sale (POS) system, and handle various tenders such as Cash, Checks, Credit, Debit, SNAP EBT, Offline SNAP EBT, WIC, Rain checks, complex loyalty offers, coupons and checkout procedures according to company policy
  • Understand and adhere to guidelines on restricted sale items (Alcohol, Tobacco, Fireworks, Videos, etc.)
  • Adhere to all food safety regulations and guidelines
  • Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management
  • Report all safety risks or issues, and illegal activity, including: robbery, theft or fraud
  • Retail or Customer Service experience
  • Current food handlers permit once employed
  • Second language (speaking, reading and/or writing)
5

Front End Supervisor Resume Examples & Samples

  • Assist customers promptly and cheerfully. Greet customers and provide them with great service
  • Be prompt, tactful, calm, courteous, and professional in all interactions
  • Must be able to communicate with customers and associates
  • Make clean, neat, and friendly impression on customers
  • Ensuring safe, effective and efficient customer service is provided throughout department
  • Provide a clean, efficient working environment for Frontend and Customer Service
  • Coach and train on Frontend Best Practices which include Customer Tracker, Associate Insights, Cash Over and Short, Checklane Crewing Guide, Enterprise Labor Management System utilization, Customer Comment Cards, and Frontend Supervisor Evaluations
  • Responsible for managing Customer traffic flow to meet company standards and provide our customers with fast and friendly service at the check stands
  • Demonstrating the ability and desire to promote, communicate and implement company initiatives and process improvements to direct reports in a positive and respectful manner
  • Providing active support of our Customer 1st culture
  • Supporting Store Management and Customer Service Manager in maintaining a well-organized, clean, pleasant shopping environment at the check stands, front-end, Self Service Checkouts, Customer Service Center, lobby, restrooms and parking lot area
  • Supervise and coach direct reports on the performance of their duties; complete performance reviews and provide feedback to direct reports
  • Willing and available to weekends and holidays
  • Demonstrates effective written and verbal communication skills that engage our customers and associates
  • Able to read shelf tags, signs, product labels, training materials, and bulletins
  • Ability to multi-task, set priorities, present information in a professional manner and work with all levels of the organization
  • Personal initiative and follow through to completion
  • Ability to work as part of a team in a fast-paced environment and willingness to help all members of the department
  • Possess abilities and skills for effective production, merchandising, and customer services related to sale of merchandise
  • Must be able to work with various cleaning solutions, safely use sharp tools, and carefully operate all production equipment
  • Past work record reflects dependability and integrity
  • Knowledge of applicable laws and regulations related to employment practices, safety, food handling
  • Experience in grocery retail and customer service
  • Experience in operating a cash register and making change
6

Front End Supervisor Resume Examples & Samples

  • Coordinates coverage for and trains staff for Service Desk Functions, may perform Service Desk functions as required
  • Responds to and Solves Customer Service Inquiries
  • Perform Cash Office Functions, researches discrepancies, follows up on all overages/shortages, maintains cash accountability 4.Monitors Cashiers and Customer Flow
  • Directs and Monitors Cart Retrieval Process
  • Coordinates and Monitors Merchandise Returns
  • Prepares and Monitors Front End Area for Efficient Operations
  • Trains Cashiers
  • Previous Retail Supervisory Experience Required
  • Must have sufficient availability to work required schedules
  • Ability to effectively communicate verbally and in writing with customers, associates and managers
  • Ability to read and interpret documents and reports such as: cash variance, sales reporting, various forms of tender, price tags, merchandise descriptions, in store signs, safety rules, operating and maintenance instructions and procedure manuals
  • Ability to perform basic addition, subtraction, multiplication and division
  • Ability to continually stand regularly bend, twist, stoop, climb (step stool/ladder) and reach handle, process, lift and push merchandise and equipment up to 30 lbs
  • Ability to operate electronic point of sale/register system, PC, cash office equipment, electronic label/ticket machine and public address system
7

Front End Supervisor Resume Examples & Samples

  • Provide excellent customer service and address needs of customers in a timely and effective manner. Surprise and delight the customers with excellent customer service
  • Actively manage work flow on the front end, manage customer flow, and report performance and policy issues to the Team Leader and Associate Team Leader
  • Help train Team Members in a manner that builds and sustains a high-performance team and minimizes turnover as delegated by Team Leader and Associate Team Leader
  • Establish and maintain a positive work environment that supports a high Team Member morale
  • Communicate and maintain Team Member safety and security standards
  • Supervise and delegate tasks to Front End Team Members
  • Assist in training of new Team Members, utilizing learning checklists and training materials
  • Support national, regional, and store programs
  • Responds promptly to customer needs and questions and requests assistance when necessary, including answering the store phone system
  • Open and close department according to established procedures
  • Oversee team and resolve difficult customer situations
  • May assist with interviewing
  • Determine break schedule and ensure all necessary breaks are given
  • Communicate team concerns to the Team Leader and Associate Team Leader
  • Follow and comply with established procedures, including Weights and Measures, health and sanitation, and adhere to safe work practices
  • Operate and sanitize all equipment in a safe and proper manner
  • Excellent communication skills and willingness to work as part of a team
  • Ability to deliver information in a clear and respectable manner to fellow team members and customers
  • Extensive knowledge of Front End Team procedures and policies
  • Capable of teaching others in a constructive and positive manner
  • Ability to perform physical requirements of position
  • Ability to operate all necessary equipment
  • Strong demonstrated organizational and time management skills
  • Basic computer skills and ability to use computer programs such as Microsoft Word, Excel, and Outlook
  • Able to prioritize efficiently and delegate responsibilities
  • Ability to work a flexible schedule including nights, weekends, and holidays as needed
  • 1+ year Front End or Customer Service experience required
  • Team Building
  • Employee Relations
8

Front End Supervisor Resume Examples & Samples

  • Oversees all customer service at front end and ensures service standards are met and customer issues are resolved. Trains front end associates and ensures SOPs are followed
  • Acts as duty manager as scheduled and is responsible for opening and/or closing the store, authorizing refunds, and handling customer problems in addition to other duties as assigned
  • Supervises and schedules associates, evaluates performance, and works with management on disciplinary issues
  • Assists GM and AGM in maintenance and maintaining confidentiality of associate records
  • Typically requires BS/BA in related discipline. Generally 5+ years experience in related field. May require certification. Advanced degree may offset less experience in some disciplines
  • Previous management experience is preferred; a minimum of leadership of functional area required