Front End Supervisor Job Description
Front end supervisor
provides on-going coaching, training and motivation to team members and other store personnel as needed to achieve financial goals, department and store shrink plans and front of store goals along with high standards of customer service.
Front End Supervisor Duties & Responsibilities
To write an effective front end supervisor job description, begin by listing detailed duties, responsibilities and expectations. We have included front end supervisor job description templates that you can modify and use.
Sample responsibilities for this position include:
Follows Standard Operating Procedures (SOP) for all daily store functions including daily cash management, payroll processing, scheduling, store expense tracking and IT help desk ticket maintenance
Ensures store team executes tasks and daily activities in accordance with store plan
Ensures all SOP for transactions and interactions at the front of the store are followed
Communicates with store leadership on employee performance and development needs
Monitor customer flow and traffic patterns throughout the store, manage the right number of open lanes and run registers as necessary to reduce customer wait time
Communicates attendance issues or concerns to Team Leader and Store Leadership
Counts money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change
Assists in training of new cashiers and cross training of other staff
Prepares end of day paperwork and complete nightly computer duties
Provides coaching and training to employees
Front End Supervisor Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Front End Supervisor
List any licenses or certifications required by the position: WAV
Education for Front End Supervisor
Typically a job would require a certain level of education.
Employers hiring for the front end supervisor job most commonly would prefer for their future employee to have a relevant degree such as Associate and High School Degree in Business, Performance, Education, Associates, Finance, Accounting, Computer Science, Information Systems, Business/Administration, Web Development
Skills for Front End Supervisor
Desired skills for front end supervisor include:
Math
Measures
Weights
Basic math
Products sold within the departments and be able to respond to questions and make suggestions about products
Financial goals regarding sales
Locations of merchandise
Margin and shrink and take steps to improve the front end in these areas
Services
Store
Desired experience for front end supervisor includes:
Must be available to work flexible schedule including weekends and
Must be capable of handling multiple tasks at one
Conducts meetings and other special events to communicate clear goals to team
1 year of consumer electronics experience
Full Time applicants are required to have an open availability Sunday-Saturday, between the operating hours of 6am-12am, unless specified for a position/department
Full Time employees work a minimum of 40 hours/week, in 8-hour intervals including evenings and weekends to meet business needs
Front End Supervisor Examples
1
Front End Supervisor Job Description
Job Description Example
Our company is growing rapidly and is searching for experienced candidates for the position of front end supervisor. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for front end supervisor
- Promptly respond to assist cashiers to meet customer needs quickly and efficiently
- Conducts meetings and other special events to communicate clear goals to the team
- Role models exceptional customer service
- Creates a positive internal and external customer experience
- Promotes a culture of honesty and integrity
- Acts as Manager on Duty in adherence with company policy and procedure
- Addresses immediate customer service issues and provides appropriate coaching to Associates
- Exercises discretion regarding customer service policies in order to satisfy customers
- Maintains proper Associate coverage in service areas for a positive customer experience
- Ensures Associates adhere to all operational procedures
Qualifications for front end supervisor
- Ensures opening/closing procedures are executed in accordance with company guidelines
- Communicates accurately and effectively with management and Associates when setting and addressing priorities
- Provides continuous feedback, recognition and coaching to Associates
- Partners with Management on Associate training needs to increase effectiveness
- Promotes safety awareness and supports maintenance of a risk-free environment
- Team player, working effectively with peers and supervisors to accomplish tasks
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Front End Supervisor Job Description
Job Description Example
Our innovative and growing company is hiring for a front end supervisor. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for front end supervisor
- Works with Team Trainer to train Team Members in a manner that builds and sustains a high-performance team and minimizes turnover
- Assists in training of new Team Members, utilizing learning checklists and training materials
- Keeps all cases and shelves clean, well-stocked and properly rotated
- Resolves difficult customer situations
- Ensures all necessary breaks are given
- Communicates team concerns to the Team Leader and Associate Team Leader
- As needed and while performing as a Leader on Duty will all partners
- Provide guidance and training as needed
- Provide input to performance evaluations for all partners as required
- Assists in scheduling, staffing selection, and hiring to achieve staffing needs
Qualifications for front end supervisor
- One year retail and 6 months of leadership experience
- Demonstrates advanced product knowledge, maintains awareness of new products
- Promotes the use of our credit card, Smart Plans, and add-on sales
- Uses the register to ring out customers quickly and accurately, train other employees on the different procedures, keeping the register area clean to ensure customer accessibility and communicates register errors to the appropriate people
- Monitors shrink
- Provides customer service by making eye contact, greeting customers, engage in friendly conversations with customers to build relationships, available to answer all customers questions and inquires, calling for additional help when necessary and helping customers out to their car if needed
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Front End Supervisor Job Description
Job Description Example
Our growing company is looking to fill the role of front end supervisor. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for front end supervisor
- Supports disciplinary actions and makes recommendations concerning discharge
- Price change compliance
- Supervises, trains and manages their Department Team in the absence of the Dept
- Ability to stand for long periods, typically 4 to 5 hours at a time
- Demonstrated ability to consult with customers on all areas pertaining to their department
- Demonstrated ability to mentor team members in all areas of the organization including team members in hourly positions
Qualifications for front end supervisor
- Follows corporate guidelines relating to Merchandise Claims & Control (MCC) and known loss merchandise
- Monitors sale circular and is knowledgeable about items that have sold out, that may be substituted, or if rain checks are being issued
- Demonstrates strong skill set in suggestive selling techniques
- Must posses a positive, friendly demeanor
- Demonstrates expertise in and performs the roles and responsibilities of checkout and service desk associates
- Ability to lift and move merchandise, typically a minimum of 20lbs