Field Quality Engineer Resume Samples

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AB
A Bogan
Andreane
Bogan
4480 Ryann Mountain
New York
NY
+1 (555) 589 2878
4480 Ryann Mountain
New York
NY
Phone
p +1 (555) 589 2878
Experience Experience
Boston, MA
Field Quality Engineer
Boston, MA
Kemmer-Zemlak
Boston, MA
Field Quality Engineer
  • Improve customer score card and performance metrics values to ensure smooth business
  • Execute cases and provide detailed status reports
  • Support customer quality continuous improvement initiatives and Safe Launch support as indicated by Harman management
  • Drive closure to corrective actions as they pertain to reported field failures in order to improve quality performance levels
  • Knowledge of project management principles
  • Several years of expertise in technical work at dealerships or at MBUSA
  • Develop plans/ projects from conceptualization to implementation
Phoenix, AZ
Nexperia Field Quality Engineer
Phoenix, AZ
Gusikowski-Dickinson
Phoenix, AZ
Nexperia Field Quality Engineer
  • Managing PCN process and closing issues at customers by proper explanations of PCN content and convincing customers
  • Train Quality Engineer at distributors through training and Q&A of daily supports to them
  • Provide technical support to Product Engineers and Process and Quality Engineers for finding root causes related to performance, quality or product improvement
  • Provide detailed status reports for management and executives
  • Execute cases all over the world and provide detailed status reports
  • Constant improvements of quality performances of our products
  • Coordinate the engineering testing laboratory/test stands (Technicians workload, budget for operation and laboratory improvements)
present
Dallas, TX
NPI Mfg & Field Quality Engineer
Dallas, TX
Cummerata and Sons
present
Dallas, TX
NPI Mfg & Field Quality Engineer
present
  • Designs and implements methods and procedures for inspecting, testing, and evaluating the precision and accuracy of products and/ or production equipment
  • Follows all checklists and procedures, including safety
  • Gathers operational and test data and evaluates results
  • Uses knowledge of how related teams impact achievement of objectives
  • Understands the impact of various actions/decisions on the account(s). Takes initiative to avoid and resolve customer (internal and external) problems
  • Works with New Product Introduction team upfront on lessons learned from previous systems to drive prevention. Also, works with cross-functional team on closure of quality issues found during build (known as manufacturing NC) and during install process (known as Field NC). Ensures quality data integrity
  • Develops methods and parameters, project methodology and/ or project proposals
Education Education
Bachelor’s Degree in Engineering
Bachelor’s Degree in Engineering
Texas A&M University
Bachelor’s Degree in Engineering
Skills Skills
  • Good knowledge of quality management tools
  • Excellent communication skills and be able to present professional image while working with the supplier community
  • Computer proficiency in MS Office and Auto Cad or Solid works
  • Strong analytical skills and Excel knowledge
  • Able to create and maintain good cooperation
  • Excellent interpersonal and communication skills
  • Able to work under pressure
  • Experience:One or more years of directly related professional-level Engineering experience.
  • Ability to obtain a U.S. Security Clearance
  • Time management: the ability to organize and manage multiple priorities
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11 Field Quality Engineer resume templates

1

Field Quality Engineer Resume Examples & Samples

  • Support and maintain policies and practices related to manufacturing support of field failures at customer assembly plants and quality initiatives related to product application in vehicles
  • Responsible for field containment and rework activities, such as product software reflashing and assembly plant yard-hold management, which result from product issues already installed into vehicles
  • Analyze, compile, review and regularly report customer quality metrics such as PPM/ 0km performance; develop presentations for quality reviews by both Harman and customer management groups
  • Compile and analyze field data to prioritize reduction of design, process, software and NTF (No trouble Found) field returns
  • Drive closure to corrective actions as they pertain to reported field failures in order to improve quality performance levels
  • Represent Harman at customer meetings, conferences and training on behalf of the manufacturing plants and effectively deploy the information throughout the organization. Assure Harman is current with customer quality policies
  • Responsible for equipment inventory and updates for field quality tools including but not limited to; updating software tools, purchasing new equipment in order to maintain onsite technical support
  • Support customer quality continuous improvement initiatives and Safe Launch support as indicated by Harman management
  • Support manufacturing quality onsite at Harman manufacturing locations as needed
  • Complete other projects and activities as assigned by Customer Quality Manager
  • Bachelor’s degree and 3+ years of related experience in quality, electronics or manufacturing engineering
  • Quality Engineering and Manufacturing Engineering Knowledge – Knowledge of the principles and procedures related to Manufacturing Quality Engineering, electronic & mechanical manufacturing, problem solving and corrective action disciplines
  • MS Word, Excel, Outlook, PowerPoint
  • Drive for Results, Team Player, Change Orientation, Customer Focus, Self Awareness, Enthusiastic, Reliable, Responsible, Dependable, Able to Plan & Organize, Cooperative, Self-Disciplined, Thorough, Achievement Oriented, Stress Tolerance, Project Management Skills, Presentation Skills, Listening Skills, and Communication Skills
  • Manufacturing process discipline, Hyundai / KIA systems knowledge, Electronics/Software knowledge, ISO 14001 and TS 16949 policies
  • ASQ, CQE, Six Sigma Green Belt
  • 3+ years of technical acoustic/electronic experience or software development
  • Korean Language proficiency
2

Field Quality Engineer Resume Examples & Samples

  • Collaborate on test case creation for new Amazon digital devices with focus on Wi-Fi and 3G/LTE technologies
  • Execute cases and provide detailed status reports
  • Investigate and troubleshoot technical issues and consult with Dev teams to engineer solutions and fixes. Collect and analyze many different types of log files using several different recording tools
  • Provide detailed status reports for management and executives
  • Identify process improvement needs and develop solutions and procedures, including the use of programming and scripting automation, to improve test efficiency
  • Collect and review user experience-based metrics to find engineering defects in software and then devise solutions
  • Provide support to customer service when customer complaints require engineering consultation (primarily in the area of radio connectivity)
  • Travel within the US and in foreign countries and test for multiple days. (up to 50% travel could be required)
  • Work as an individual contributor but also as a Test Lead for large-scale global test projects
  • High level of written and verbal communication skills which may be called upon to lead meetings with external partners
  • B.S. in Computer Science, Electrical Engineering, IT, or related field
  • 3 years of experience in quality assurance/testing/technical support, or related activitiy
  • Must have knowledge of Wi-Fi networks,WAN (GSM/UMTS/HSDPA/LTE) and TCP/IP network data flow
  • Must have understanding of database filtering in SQL. Knowledge of error database and database filtering
  • Knowledge of UNIX/Linux/Android operating systems preferred
  • Skilled in automation and test scripting using Java, Shell scripting, Python, -Ruby On Rails, or other programming languages
  • Familiarity with UIAutomator, Appium, or Monkey
  • Understanding of Software Development Life Cycle (SDLC)
  • Experience working in telecom industry
3

Field Quality Engineer Resume Examples & Samples

  • Understanding and communicating in local language, basic experience in production processes and use of measuring (gage, micrometer) tools. English is an asset
  • Vocational or related degree in production
  • In addition, previous work experience on the relative field is considered an asset
4

Field Quality Engineer Resume Examples & Samples

  • Constant improvements of quality performances of our products
  • To be the connection between quality organization and Customer Service
  • To drive QES data analysis to identify root causes of failures and ensuring the implementation of the appropriate corrective actions
  • To identify and support actions for Warranty Cost Reduction
  • Dedicated focus on the reduction of the detractors models and on the NPS improvement
  • To support the develop of new products
  • To promote benchmarking and best practice within the quality organization
  • Deep analyze QES data Ownership of the Quality Action plan and follow the implementation of the activity with the related department
  • To prepare the Q report at factory level
  • To lead the “field quality meeting” at plant level To be factory reference for the Customer Service
  • To manage the service partnering with the assigned cluster
  • To facilitate communication between the service partner and the other plants
  • To analyze AIR data and cooperate with Safety Team
  • To support the BU preparation for SCR, WC and detractors
  • To analyse warranty cost data and identify action for their reduction
  • To prepare the SCR exp. for new products
  • To support DFMEA/SQFD in cooperation with R&D
  • To support the field tests activities
  • To manage the return of defect parts and appliances from the field
  • Good knowledge of quality management tools
  • Strong analytical skills and Excel knowledge
  • Open-minded, proactive personality
  • Able to create and maintain good cooperation
  • Fluent Polish and English is a must​
5

Field Quality Engineer Resume Examples & Samples

  • Bachelor of Science degree in Engineering from an accredited Engineering program, or a Bachelor Science degree in Physics from an accredited program
  • Seven or more years of relevant experience in an engineering discipline or related technical activities
  • Five or more years of experience in a quality engineering or related supplier quality role
  • Ability to lead quality improvement efforts
  • Demonstrated understanding and knowledge of Quality tool usage
  • Ability to evaluate situations, determine corrective measures, plan and lead suppliers to execute plans to meet customer deliverables
6

NPI Mfg & Field Quality Engineer Resume Examples & Samples

  • Works with New Product Introduction team upfront on lessons learned from previous systems to drive prevention. Also, works with cross-functional team on closure of quality issues found during build (known as manufacturing NC) and during install process (known as Field NC). Ensures quality data integrity
  • Performs startups through Tier III including process qualifications with assistance for selected key NPI systems. Understands all qualifications performed on tool and verifies operational quality (process qualification) of systems equipment including ability to use customer’s metrology equipment. Plans for and completes all levels of preventative and corrective maintenance within timelines. Troubleshoots key technical issues at the component level. Diagnose and recommends solutions for complex system downs. Uses process data to diagnose hardware problems. Resolves some sustaining process issues on well characterized tools
  • Ensures the correct revs of procedures and schematics. Identifies and corrects procedural issues. Applies global best practices to solve problems for their customer. Occasionally contributes to global best practices. Creates methodologies and procedures as necessary. Participates in patent processes/discussions and documents IP as appropriate
  • Anticipates and responds to fab issues including communicating with CE’s in other locations. Drives corrective processes through key stakeholders (PBG, Customer Spec owners, ECO owners, GPS, etc.) or escalates as appropriate. Communicates findings to others and provides suggestions to improve checklists and procedures. Participates in customer meetings and escalations
  • Within assigned scope, assist management in operation of site service business. Assists Applied Materials field management in establishing and achieving objectives for assigned accounts. Keeps field management informed on customer perception of system performance. Takes initiative to avoid and resolve customer problems. May occasionally initiate projects to drive down costs or increase uptime
  • Strong program management skills, including influence without authority, influencing, collaboration, driving large team meeting, publishing meeting minutes, tactical and strategic planning. Frequently presents to cross-functional team and top executives on Quality status, key challenges and next steps to drive quality improvement
  • Follows all checklists and procedures, including safety
  • Evaluates and communicates technical and operational content in a clear, concise and comprehensive manner
  • Handle conflicts in constructive manner
7

Nexperia Field Quality Engineer Resume Examples & Samples

  • Responsible for closing Quality related complains at customers. Taking ownership to close issues through understanding expectations from customers, interpreting customer’s requests appropriately and interface with internal stakeholders
  • Responsible for Design Review at Japan Auto customers. Leading preparation of Design Review documents and check sheets. Bridge the gap between available standard data (PQP/PPAP) and specific data requests from Japan Auto customers
  • Responsible for technical Q&A from customers and distributors, including answering questions for reliability issues
  • Attend customer audits to factories. Drive qualification process successfully at customers by understanding the customer‘s qualification criteria and provide necessary information
  • Responsible for preparation of Sustainability related documents such as RoHS including ICP data, Degradation letters, Conflict mineral reports, BCM(Business Continuity Management) Survey
  • Managing PCN process and closing issues at customers by proper explanations of PCN content and convincing customers
  • Train Quality Engineer at distributors through training and Q&A of daily supports to them
8

Field Quality Engineer Resume Examples & Samples

  • Be THE Customer quality advocate for the assigned Customers
  • Drive a positive Customer perception of NXP´s Quality
  • Execute the CQI reduction plan for the assigned Customers by:o performing failure verification with the Customer to be able to identify the failure causeo enable Customer engineers / technicians to perform an effective initial evaluation of NXP deviceo assist the Customer in the resolution of Customer caused issues (e.g. ESD/EOS protection, parts programming, etc.)o applying a diligent CQI data analysis for every return reported by the Customer to fully understand the device historyo identify any repeat occurrences possibly during FFV and data miningo closing non- justified incidents in the field
  • Lead resolution of correlation analyses:o closely work with Customer and NXP PE, Design and FAE teams on device failure correlationo characterize the part failing behavior in the Customer’s application to translate to NXP’s EVB§ actively drive a continued lessons learned approach within the FQE organization:o ensure excellent data reporting within the CQI systemo share key lessons learned with the FQE community to drive capability enhancement
  • Represent the assigned Customers within NXP, and vice-versa:o communicate Customer´s Quality perception of NXP to all key stakeholders on a frequent basiso actively participate in CFT meetings (where applicable)o own the scorecards of the assigned Customers, communicate scorecard and content on a real- time basis, and ensure proper action item follow-up to improve the metrics and enhance the Customer perception.§ responsible for acquisition, implementation and maintenance of the required tools to ensure excellent FFV capability
  • Degree in Electrical/Electronics Engineering or Physics
  • Proven track record of excellent communication skills
  • Ability to work independently in the field
  • Good understanding of device- and ECU test philosophies
  • Practical knowledge of high level and assembler programming languages
  • Good understanding of analog and digital measuring techniques
  • Ability to work in and lead a regional team
  • Excellent people leadership/development skills
  • Ability to work in a complex and demanding environment
  • Flexibility and ability to react quickly to support customers, incl. short notice travel
9

Field Quality Engineer Resume Examples & Samples

  • Basic understanding of automotive engineering practices, preferably with a hands-on background in the automotive industry
  • Experience:One or more years of directly related professional-level Engineering experience
  • Thorough computer knowledge such as word processing, spreadsheets and other PC and Mainframe applications as necessary to resolve problems in day to day business situations
10

Field Quality Engineer Resume Examples & Samples

  • Coordinates the activities of internal departments (Manufacturing, Engineering, and Finance) with contractors in the field as needed to drive resolution of customer problems in a timely manner
  • Create and maintain detailed job files in the SAP quality module
  • Negotiate and Review field labor issues to determine validity prior to payment authorization
  • Review BOM’s and purchase orders for errors
  • Review customer Return Material Requests through Electricals Testing and Analysis to approve/deny according to established procedures
  • Travels to job sites to diagnose issues and document root cause and options for resolution
  • Generate and track replacement orders and communicate resolution strategy
  • Communicate Quality Issues through Analytical Data and Reports to Divisional and Manufacturing Quality Teams
  • Analyze requests to determine the root cause or collaborate with engineering team to achieve resolution
  • Research questions and problems using available information resources
  • Escalate project roadblocks and work to resolve issues to bring projects to closure
  • Bachelor’s Degree in Engineering from an accredited institution
  • Minimum of 1 year of experience in a customer facing role
  • Minimum of 1 year of experience in electrical or electronic products
  • Relocation assistance is not available for this position. Only candidates within a 50 miles radius of Peachtree City will be considered
  • 1 year experience supporting Lighting products
  • Team player showing self-motivation, requiring minimal direct supervision
  • Ability to work on multiple tasks, remain focused and reach a resolution
  • Experience with leading Structured problem solving activities (8D)
  • Proficient knowledge of Windows Operating Systems and Microsoft Office
  • Well-developed analytic ability and troubleshooting skills
  • Well-developed written and oral communication skills
  • Well-developed interpersonal skills
11

Field Quality Engineer Resume Examples & Samples

  • Works with Field Services, Manufacturing representatives, or other professional and technical personnel at commercial, industrial and other establishments to support Field Reliability performance assessment and improvement of AERCO products
  • Obtains and examines basic reliability failure data from field studies and/or the data base and correlate the data for analysis using engineering techniques, principles and procedures
  • Develops field reliability metrics and maintains performance data for Management review
  • Provides technical support in the form of strategic reliability practices such as failure analysis, suggested technical repair procedures, reliability improvements, PM optimization, etc
  • Work closely with Value Streams and Engineering teams to assure common understanding of issues and drive material, process, and design improvements to optimize field performance of AERCO Products
  • Provides feedback loops to a variety of functional areas including Engineering, Quality, Product Managers, Value Stream Managers, and Technical Service personnel
  • Provides feedback of corrective action to Technical Service, Product Line Team and all Training/O&M Documentation
  • Participates on new product development teams to ensure potential problems are avoided or minimized in new products
  • Maintains knowledge of plant's processes, techniques, tools, materials, machines and equipment
  • Models AERCO business goals for quality and customer focus by successfully fulfilling the role of a functional team member
  • Models AERCO business philosophy by demonstrating respect for coworkers on a daily basis
  • Time management: the ability to organize and manage multiple priorities
  • Strong customer service skills and orientation
  • Computer proficiency in MS Office and Auto Cad or Solid works
  • 5+ years of experience in the HVAC or plumbing industry
12

Field Quality Engineer Resume Examples & Samples

  • Be the customer’s key contact and interface for all quality and reliability related aspects
  • Act as focal point for all quality related customer communications (internally and externally)
  • Ensure Ingersoll Rand products meet or exceed both business and customer quality and reliability requirements
  • Provide technical support to Product Engineers and Process and Quality Engineers for finding root causes related to performance, quality or product improvement
  • Coordinate the engineering testing laboratory/test stands (Technicians workload, budget for operation and laboratory improvements)
  • Lead problem resolution teams and be primary interface to the customer on quality and reliability issues. . Lead improvement on Warranty and Concessions indicators. By the use of quality tools and data analysis technics will help to identify root cause of problems and potential resolution
  • Develop key customer relationships on all levels with the customer
  • Improve customer score card and performance metrics values to ensure smooth business
  • Actively drive customer quality improvement programs as well as the advanced products quality planning for new products (APQP / safe launch)
13

Seniro Field Quality Engineer Resume Examples & Samples

  • Be the Customer quality advocate for the assigned Customers
  • Drive a positive Customer perception of NXP's Quality
  • Execute the CQC reduction plan for the assigned Customers
14

Field Quality Engineer Resume Examples & Samples

  • Identify new quality issues or unjustified warranty claims by analyzing field parts
  • Develop and implement new testing procedures and testing tools
  • Negotiate acceptance rates and vendor compensation with suppliers
  • Train and supervise MB and Pinnacle technicians responsible for parts testing by familiarizing them with testing procedures and processes
  • Interact with MB Van, MBC and MBUSA engineers, generate reports about test results
  • Identify process weaknesses of existing processes and find optimizations for them
  • Installation and maintenance of existing and new testing equipment
  • Collect data and establish facts and identify trends and variances
  • Integrate information from a variety of sources with varied levels of complexity
  • Review and interpret and evaluate statistical information
  • Formulate and test hypotheses for the purpose of forecasting outcomes
  • Create statistical analysis
  • Develop plans/ projects from conceptualization to implementation
  • Bachelor’s Degree (accredited school) or equivalent work experience with emphasis in: Business Administration, Computer/Information Science, Economics, Engineering, or Statistics
  • Several years of expertise in technical work at dealerships or at MBUSA
  • Broad expertise in automotive repair procedures, focus MB cars
  • Certified Master Technician (ASE)
  • Certified Quality Analyst (CQA)
15

Field Quality Engineer Resume Examples & Samples

  • Bachelor’s degree in Business Administration, Computer/Information Science, Economics, Engineering, Statistics or a related field
  • 3+ years of experience. Preferably in the areas of automotive and/or business
  • 3+ years of expertise in technical work at dealerships or at MBUSA Broad expertise in automotive repair procedures, focus MB cars
  • Proficient Knowledge of principles and methods for curriculum and training design, including adult learning theory, teaching and instruction for individuals and groups, and the measurement of training effects
  • Proficient Knowledge of parts and accessories businesses, marketing strategies and other business practices
  • Comprehensive Knowledge of processes, quality control, costs, and other techniques in order to achieve maximum efficiency
  • Comprehensive Knowledge of accounting standards, statistical analysis, precision measurement, and process capability
  • Knowledge of Agency/Vendor management and budget management
  • Certifications Required - Certified Master Technician (ASE) and Certified Quality Analyst (CQA)
  • Possess strong analytical and project management skills
  • German and/or Spanish language skills considered a plus
16

Field Quality Engineer Resume Examples & Samples

  • . Knowledge of error database and database filtering including knowledge of SQL queries
  • Candidate must have a EU/EEA passport and the right to work in Ireland and elsewhere in Europe without restriction
  • Knowledge of at least one other EU language desirable
17

Field Quality Engineer Resume Examples & Samples

  • Degree in a technical discipline (i.e., engineering, computer science, quality assurance) with extensive Quality Engineering experience. In lieu of degree candidate must have extensive progressive experience in Quality Engineering
  • Proficient in using common software (MS Word, Excel, Power Point, Project, etc.)
  • Demonstrated written and oral communication skills at all levels of the organisation
  • Experience using specific software/management tools including ECATs, PDM, One Source, SAP, etc
18

Field Quality Engineer Resume Examples & Samples

  • Execute cases all over the world and provide detailed status reports
  • 3 years of experience in quality assurance/testing/technical support, or related activity
  • Knowledge of Wi-Fi networks,WAN (GSM/UMTS/HSDPA/LTE) and TCP/IP network data flow
  • Knowledge of error database and database filtering including knowledge of SQL queries
19

Field Quality Engineer Resume Examples & Samples

  • Minimum 2 years related work experience
  • Experience in product inspection
  • Engineering, Quality, or Manufacturing Experience
  • Interest in quality and customer satisfaction
  • Knowledge of project management principles
  • Knowledge in reading technical drawings
  • Ability to work through difficult situations and arrive at creative solutions that meet the needs of our internal customers
  • Ability to work collaboratively with peers and external partners for success
  • Ability to negotiate with key supplier personnel in order to prioritize Raytheon’s needs
  • Excellent communication skills and be able to present professional image while working with the supplier community
  • Ability to develop effective working relationships with key suppliers in assigned geographical region
  • Self-directed and self-disciplined
  • High level of computer skills, including Microsoft Word, Excel, PowerPoint
  • Must be results oriented with the ability to quickly resolve problem in high-pressure situations
  • Ability to obtain a U.S. Security Clearance
  • U.S. Citizenship status is required as this position will need a U.S. Security Clearance within 1 year of start date
  • FAA Aircraft and Powerplant License
  • Secret Clearance or Ability to Obtain
  • Experience/ knowledge of military product
  • Six Sigma specialist/ RCCA experience
  • Master Degree in Engineering, Science, or Mathematics
20

Field Quality Engineer Resume Examples & Samples

  • Work with NXP’s customers on solving customer quality problems related to NXP’s products with focus on automotive microcontrollers and microprocessors
  • Analyze and assess jointly with the customer the reported problem. Provide technical support in the EMEA region to characterize NXP parts behavior in the Customer’s failing module, either at customer premises or in the Munich Field Failure Verification (FFV) Lab
  • Perform field failure verification (visual inspection, curve trace and electrical bench tests) on suspected customer returns (including part reconditioning, baking and re-balling when necessary)
  • Closely work with Product Engineers, Design Engineers, Field Application Engineers and Customer representatives on complex device failure correlations
  • Provide customer specific quality and applications information back into NXP’s quality, reliability, engineering, and manufacturing needed for ongoing product and process improvements
21

Field Quality Engineer Resume Examples & Samples

  • 1-3 years of experience
  • Certified Master Technician (ASE) is a plus
  • Certified Quality Analyst (CQA) is a plus