Experience Design Resume Samples

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C Herman

Carmine

Herman

84546 Paucek Manor

Chicago

+1 (555) 167 3715

84546 Paucek Manor

Chicago

Phone

p +1 (555) 167 3715

Experience Experience

Philadelphia, PA

Head Customer Experience & Design

Philadelphia, PA

Littel-Fritsch

Philadelphia, PA

Head Customer Experience & Design

Documenting personas and journey maps, site-mapping, wire-framing, prototyping, user-testing, visual assets, front-end code etc
Defining, building and running a successful, world-class design team, typically responsible for
Promoting technical development through one to one mentoring and through bringing people together to share best-practice
Signing-off designs at various milestones
Instructing and managing agencies to ensure quality, value for money and effective working relationships
Providing updates and presenting final designs to senior Absa/Barclays leadership alongside the project team
Partnering with key stakeholders to ensure a robust, efficient and effective operating model with awesome, customer-led Design embedded as a core function

Boston, MA

Director, Experience Design

Boston, MA

Littel, Satterfield and Steuber

Boston, MA

Director, Experience Design

Lead and mentor the design team and provide guidance and oversight to their work
Lead a team of interaction designers, analysts and developers responsible for developing the highest quality user interface designs for Ellucian applications
Identify, drive, and convert new business development opportunities in the healthcare & life sciences industries
Recommend and facilitate Design Thinking workshops with internal stakeholders and customers – adapting approaches based on audience/participants and objectives
Key Projects you would manage include
Mentor and develop talent within immediate team
Manage client engagements and relationships while driving new business opportunities

present

San Francisco, CA

Senior Director of Digital Experience Design

San Francisco, CA

Funk Inc

present

San Francisco, CA

Senior Director of Digital Experience Design

present

Develop brand and content strategy for digital and mobile product development to meet business goals
Aptitude of Mobile and Web production practices and standards, designing for and delivering feasible designs for software, and working within brand, design and accessibility guidelines
Create and manage brand and design style guides in partnership with Creative Services
Collaborate with all teams to evaluate and refine asset lists for products, providing roadmaps for creative briefs
An exceptional portfolio of work showcasing web, mobile, social, application solutions
Excellent managerial and leadership abilities
Lead ecommerce production designers as well as any freelance or agency talent to provide tier 2 and tier 3 content

Education Education

Bachelor’s Degree in Computer Science

Colorado State University

Bachelor’s Degree in Computer Science

Skills Skills

Consistent attention to detail in your deliverables, and confidence in your ability to present them to clients and clearly articulate your design decisions
Consistent attention to detail in your deliverable, and confidence in your ability to present them to clients and clearly articulate your design decisions
Responsibilities:Implement clean, well-structured maintainable code for our clients, with or without strong client brand guidelines
Understanding of best practices, as well as strong knowledge of analysis, research and/or design principles and techniques
Excellent communication, presentation and organizational skills, with attention to detail
Previous experience in design of Mobile and Tablet based applications on iOS, Android, Windows and Blackberry platforms is highly beneficial
Ability to quickly build visual story boards, high fidelity interactive prototypes and visual design concepts in an iterative design environment
Strong interest in mobile and web UI with an aptitude for learning new technologies and a tinkering mentality
Possess an individual visual design style along with strong conceptual skills demonstrated within online software and mobile experiences
Ability to prototype in HTML, XHTML, JavaScript, and CSS, Flash or Flash Catalyst would be an added advantage

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15 Experience Design resume templates

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Leader of DCE Experience Design Resume Examples & Samples

Being a member of the dCE leadership team, focused on proactively supporting each other to succeed as a whole in our mission
Building and leading a world class user experience design team. From a focused team size to start with, each experience design team will expand significantly in phases as we establish the next generation digital platform
Have deep experience in leading edge design and development of digital experiences across multiple devices / platforms
Be experienced in the development of branded design language / systems
Have a keen desire to integrate his or her way of thinking into a world class experience design culture

Manager, Experience Design Resume Examples & Samples

Coordinating and conducting all necessary user experience design activities and deliverables to include: user personas, task analysis, conceptual modeling, information architecture, interaction design, wire frames, and prototypes
Collaborate with other UX managers to ensure a cohesive user experience throughout the digital ecosystem
Collaborate across the organization to synthesize, document, and execute the user experience for Kohl's.com and social experiences
Motivate and lead a team UX designers while balancing workloads across multiple projects to guarantee quality in every deliverable throughout the product development lifecycle
5+ years experience in a user experience or interaction design role for preferably high-volume B2C with web based applications
3+ years of experience managing a team of user experience or usability professionals
Bachelors degree or higher in HCI/UCD, Psychology, Human Factors or similar field with Visual Design and Interaction Design aptitude (or equivalent professional experience)
Solid track-record of setting best practices for information architecture and design, as well as demonstrated leadership in usability principles and techniques
Assist in UX research actives that drive Kohl's UCD processes throughout the product development lifecycle

Head Customer Experience & Design Resume Examples & Samples

Deliver projects which lead to the creation of an industry leading customer experience which is notably different, far exceeds expectations and is at the global forefront of simplicity and usability while still maintaining the depth and richness in functionality of the Absa product set
Leverage insight and data to ensure that products/services/solutions are truly designed around the customer/client/colleague
Establish a CX strategy that will guide the principles for CX application in the short and medium term – leveraging the global team where appropriate
Deliver projects which enable the business to deliver on its customer experience, brand promise and Go-To strategic agenda
Identify key performance indicators to aid in the definition of a usability approach which supports user requirements, business objectives and best practice
Design, develop and deliver through integrated teams on-going customer experience improvements as well as innovations which provide Absa/Barclays with sources of significant differentiation and competitive advantage
Review and approve the output of the design and technical teams to ensure that the planned user experience is achieved during implementation
Champion and lead process improvement, analysis and business process management functions – either as standalone projects or as part of wider programmes of change
Work collaboratively to elicit and document functional requirements and prioritisation from business stakeholders through workshops and relevant documentation while tracking implementation delivery and reporting on progress
Defining, building and running a successful, world-class design team, typically responsible for
Determining and setting the optimal design approach for projects from ideation to final design implementation
Documenting personas and journey maps, site-mapping, wire-framing, prototyping, user-testing, visual assets, front-end code etc
Continually elevating the quality of experiences, products and services we design
Creating a design ecosystem and physical environment in which designers will thrive, be motivated by and develop as professionals
Instructing and managing agencies to ensure quality, value for money and effective working relationships
Managing stakeholders and the department to ensure all things finance/governance/resource related are handled
Allocating and monitoring of design resource to ensure that quality work will be completed on time and to budget; involving external design agencies to manage demand when appropriate
Closely directing designers who are driving day-to-day design detail. Engage and inspire entire design project teams
Ensuring projects remain on course and reach the highest standards of design that create innovation and user value
Signing-off designs at various milestones
Providing updates and presenting final designs to senior Absa/Barclays leadership alongside the project team
Developing relationships with colleagues and stakeholders across Absa/Barclays, locally and globally, to ensure development and delivery of consistently great experiences that drive customer intimacy and leverage best practice
Managing 3rd party agencies for the delivery of user testing and ensuring that the importance of customer-interaction through the design process is understood and implemented as standard
Positively challenging the status quo and in doing so overhauling traditional, inefficient processes or ways of working to efficiently achieve the optimal customer experience
Inspiring and leading cross-functional teams to execute against the agreed customer experience agenda
Designing team strategy – developing and refining how we engage and inspire the business, setting the overall creative direction, establishing the set-up and workflow of the team etc
Partnering with key stakeholders to ensure a robust, efficient and effective operating model with awesome, customer-led Design embedded as a core function
Participating with senior stakeholders on shaping the overall wider vision and strategy for experiences, products and services, particularly in areas of specific expertise. For example direct the ABSA/Barclays overall digital strategy and creative guideline, leveraging global direction where appropriate
Evangelising the benefits of design to the wider business and being an ambassador/champion of design and customer experience. Ensuring your CX and Design team family has the right skills and talent. Includes active talent spotting and working with external recruitment agencies when needed. This includes creating an effective workforce and recruitment demand plan that ensures that current and future business requirements can be met
Fostering a team environment in which creative talent feels engaged and motivated; ultimately leading to an attractive workplace for new recruits and retention of current team
Engaging with HR to complete formal people management tasks (recruitment, PD, etc.)
Develop a high performing team by embedding formal performance development and informal coaching
Establish and Maintain a Succession plan for the team. This includes using the formal Talent Management process for the management team and critical roles
Determine and Analyse training and development needs for managers and ensure they do the same for their teams
Masters or Degree in a Design discipline such as product, industrial, service, interaction, digital or visual design
Ten (10) years’ experience directing complex, commercial, design projects at a leading agency or within internal design function at a major brand involving senior stakeholders and interdisciplinary creative teams
A design and experience practitioner background and foundation within one or more disciplines. Ideally with a portfolio of award winning work or having headed award winning projects at major institutions
Familiar with designing product, services and experiences across multiple touch points and channels
Has worked with large budgets and major brands
Experience in delivering design client side and at leading agencies
A leading, established and respected figure within the design industry and community
Commercial or operational business experience
Proven track record of mobilising and inspiring high performing teams to deliver on strategic objectives

Senior Manager Mobile Experience Design Resume Examples & Samples

Manage experience design teams responsible for defining concepts, journey maps, workflows, wireframes, and high fidelity prototypes for each of Kohl's mobile properties for all relative contexts including at home, in-store and on-the-go
Work within multidisciplinary teams to define experience design systems, strategies, brainstorm innovative ideas and draw inspiration from business objectives and the Customer
Actively foster a high-energy environment and culture where designing and delivering experiences that empower our Customers to lead fulfilled lives is our sole purpose and passion
Mastery of design, prototyping, and development tools such as OmniGraffle, Axure, HTML/CSS/JavaScript, Invision, Adobe CS
Must be able to develop simple and elegant design approaches to complex design problems
Demonstrated mobile expertise in at least one of the following domains; product design, commerce, branding, or retail
Portfolio demonstrating strong strategic and creative vision with tangible business value
3+ years of experience managing a team of user experience/ design professionals
Experience managing co-located experience teams and external vendors
Experience working with on-shore/off-shore design/development model

Manager Customer Experience Design Resume Examples & Samples

Support business design and delivery of IBCC and Divisional strategic programs that have a major IBCC Desktop Solutions component. The incumbent accomplishes this by
Ensuring alignment between programs and IBCC mandate
Identifying programs impact to IBCC Customer Experience and Desktop Solutions
Execute the continuous improvement of IBCC Customer Experience and Desktop Solutions. The incumbent accomplishes this by
Documenting contact centres business needs
Review and respond to enquiries / issues / requests for information from countries, IB partners and Contact Centres. The incumbent accomplishes this by
Escalating to Management with recommendations
Knowledge of Customer Service environment
Thorough knowledge of technologies supporting Contact Centres
Familiarity with the International Banking business and the status, capabilities and trends occurring within the contact centre industry
Strong computer skills: particularly spreadsheet and presentation tools (e.g. Excel, PowerPoint)
Fluency in English and Spanish is required

Associate Director, Experience Design Resume Examples & Samples

Manage the Experience Design for multiple clients from strategy to wireframe
Supervising and leading teams of Experience Designers and Senior Experience Designers
Mentoring and monitoring your XD team to grow them as professionals
Communicate clearly about design, from delivering persuasive presentations to writing detailed annotations
Working with our Strategy and Insights group to leverage primary research, personas, task analysis, heuristic and competitive reviews to craft industry-leading user experiences
Crafting and conducting stakeholder interviews with everyone from subject matter experts to C-level executives to determine business/site objectives
Creating information design and navigation systems for internet, intranet and extranet sites, as well as online and mobile applications
Creating and refining user-experience thought expressed as deliverables, including task and gap analyses, content analysis and strategy and feature/functionality matrices, usage scenarios, site maps, wireframes, flow diagrams and user-requirements documents
Preparing and presenting design recommendations based on business goals, user research, UCD and IA principles
Collaborating as a member of the Creative team
Consistently deliver brilliant design on a deadline
A love for the digital space (practices, procedures and technologies) and user-centered design principles
Diagramming tool know-how (e.g., Visio, OmniGraffle, InDesign, Axure) and communication tools (e.g., PowerPoint, Keynote)
A desire to work in a multi-tasking, fast-paced environment — we’re talking lightening fast
Willingness to jet-set across the country … or the world
Extremely strong interpersonal and client presentation skills. But surely you knew that if you made it this far into the job description, right?
The capacity and drive to act in both strategic and tactical roles as needed
Understand branding as it relates to user experience
Have a sharp wit and a manner that inspires trust and confidence in clients

Experience Design Engr Resume Examples & Samples

Perform user research, understand customer needs and workflows and translate them into product requirements
Communicate customer needs via personas, scenarios, use cases, requirements, lectures etc. to the rest of the organization
Work with marketing, the program and project managers to understand the main business challenges and act as the user advocate during the development processes
Work with software & mechanical engineers to ensure the implementation of UX principles in the various product modules
Provide UI (user interface) definitions to the software via wireframes and documentation
Initiate & perform usability testing throughout the product lifecycle
Act as the link to other UX practitioners in the wider organization, promote cross-organization cooperation as well as monitor brand guidelines and define their implementation in the company products
At least 7 years experience as a UX practitioner with a strong knowledge base of human factors engineering
Bachelor's of Master's degree in Psycology, Design, Human Factors Engineering, Social Sciences or equivalent
Excellent written and verbal communication skills; mastery in English. Ability to effectively communicate user experience data, design proposals and product specifications and negotiate options at management levels
A portfolio demonstrating your work, research deliverables & processes, UI definitions & documentation as well as any relevant activities such as public speaking, research publications or professional achievements
Self driven and passionate about UX

Experience Design Engineer Resume Examples & Samples

Experience with application of design theories, principles, and concepts to information technology and consumer product and service design
Strong understanding and experience in designing and implementing research and data collection plans for user experience testing and acceptance
Evaluating designs and making recommendations for improvements to designs and technology to improve product quality and overall user experience
Excellent written and verbal communication skills; mastery in English and local language. Ability to effectively communicate user experience data, design proposals and product specifications and negotiate options at management levels
Web development using HTML5, JavaScript, Java/JSP and CSS3
Solid understanding of AJAX, object-oriented JavaScript, DOM and XML
Strong understanding of internet principles, tools, and technologies
Understanding of and proficiency to create conceptual UX wireframes. Knowledge of Axure a plus
A portfolio of design projects that demonstrate your product design talents

Director Customer Experience Design Resume Examples & Samples

Lead the design and delivery of foundational training programs and learning strategies to improve the customer experience and improve sales management effectiveness across the International Banking retail branch network (both Personal and Small Business Banking) and for Non Branch Sales Forces by
Collaborating with various stakeholder groups to develop engaging and effective training solutions that meet business and operational needs, align to enterprise-wide training standards and ensure a customer centric approach is embedded in all learning strategies
Designing scalable and highly engaging learning solutions to meet defined learning objectives and anchor the Customer Experience Operating model, using diverse delivery methods (including e-learning, workshops, self-study guides and materials) to address the needs of a vast network of learners
Defining delivery strategies to deploy learning content across a vast and diverse network, leveraging a variety of instructional methods, certification techniques and train the trainer approaches to ensure learning objectives are consistently met and learning standards are sustained
Maintain a thorough understanding of the opportunities to improve customer experience and drive initiatives to improve the Service Customer Experience by
Interpreting and synthesizing direct and indirect customer feedback from various sources, including customer satisfaction surveys, contact centre data, social media and customer research, as well as analysis of divisional staffing models, productivity level, branch reviews and audit findings
Leading customer journey mapping exercises to identify opportunities to improve the end-to-end customer experience
Analyzing competitive trends and best in class standards to understand how Scotiabank’s customer experience compares, and drive the achievement of best-in-class benchmark standards
Developing a deep understanding of customers’ banking preferences and expectations at each of the points of contact
Coordinating a divisional approach to systematically address customer irritants and continuously track and measure results
Contribute to continuous innovation and improvement of our customer experience model and key operational process enhancements, with a goal of optimizing efficiency and driving achievement of our sales and service goals by
Participating in Kaizan solution workshops to review processes and procedures, collect and analyze best practices to evolve the customer experience
Assessing the impact process and procedural improvements have on the customer experience and quantifying the benefit of those improvements on sales efficiency
Making recommendations for process remediation and enhancements to the operating model to create the desired customer experience and optimal employee experience, engaging appropriate stakeholders and subject matter experts, when required
Defining design solutions, including pilots, proof of concepts and training programs to facilitate changes in behaviours needed to evolve the customer experience and maximize time spent selling and address gaps to operational efficiency
Communicating and following-up on the implementation and execution of design projects to ensure desired results are achieved and behavioural change is anchored. Address opportunities and barriers to successful implementation
Championing a customer centricity mindset across the division, including leading initiatives to engage and update stakeholders and decision makers, and making recommendations to ensure benchmark standards are adhered to and optimization efforts are maintained
Govern the integration of changes to policies and processes to ensure benchmark standards and optimization efforts and the ideal customer experience are achieved/maintained by
Analyzing and quantifying the impact the proposed changes will have to the optimized process and sales officers’ time spent selling, to further support achievement of benchmark standards
Leading design enhancements to ensure benchmark standards are adhered to and optimization efforts are maintained
Ensuring alignment of all sales officer training across the division to the Customer Experience operating model principles
Expert knowledge of service delivery standards, branch operations, retail environments, as well as branch systems, tools and reporting
Experience with process-mapping, workflow design, instructional design and facilitation
Strong co-ordination, strategic influencing and people management skills, to facilitate strong teamwork and co-ordinated execution of multiple deliverables including the ability to design collaboratively with Country Partners

Executive Assistant to VP Experience Design Resume Examples & Samples

Develop and maintain positive working relationships with staff, internal departments and outside parties, including high-level contacts of a sensitive nature
Maintain confidential material related to employees and company operations
Work closely with VP to manage and maintain complex, busy calendar
Plan and coordinate events and meetings onsite and offsite, including research and preparation of meeting materials. Coordinate meeting logistics, location, and rates
Make business travel arrangements, manage and communicate travel itineraries. Work closely with Corporate Travel to schedule and change itineraries. In some cases, may travel with Executive
Coordinate recruiting and onboarding process of new hires
Coordinate and compile feedback for staff member performance reviews
Monitor phones and voicemail systems and answer or re-directs calls. Pro-actively escalate issues that need immediate attention
Maintain email aliases, distribution lists and shared directories, including maintaining permissions
Track VP’s expenses and generate expense reports
Monitor and approve purchasing transactions for organization as appropriate
Draft business correspondence and emails
Work with facilities department to coordinate space planning for group
Thorough knowledge of administrative practices and procedures
In-depth knowledge of company protocol and business needs and the ability to work within a matrix organization
Thorough knowledge of office management practices and procedures
Exceptional follow-through and organizational abilities
Proven ability to work at an Executive level to assess business priorities and make recommendations
Excellent oral and written communication and interpersonal skills
Proven and successful team player and team building skills
In-depth knowledge and proficiency of MS Office, including Outlook, Excel, Word and PowerPoint, along with SharePoint, Office Communicator, Live Meeting and Telepresence systems
Proven ability to manage small projects, work under pressure, and consistently make deadlines
Able to handle sensitive information with a high degree of confidentiality
Abundant flexibility, determination and ability to stand up to strong personalities
Able to work non-standard, flexible work hours as required
Technically savvy
Able to work in a fast paced ever changing environment

Senior Manager Customer Experience Design Resume Examples & Samples

Support the planning and execution of End-to-End diagnostic analysis of various operational processes impacting front line sales and service officers, with the goal of recommending enhancements to improve the overall customer experience. This includes
Identifying areas of opportunity and influencing diagnostic planning, based on detailed analysis of divisional staffing models, productivity levels, branch reviews and audit findings
Collecting, maintaining and presenting data on the ideal customer experience, based on industry and divisional best practices, and best-in-class benchmark standards
Participating in diagnostic observations, leveraging Sigma methodology to collect observational finding, and completing customer journey mapping exercises
Define design projects and design support required for operational enhancements, with a goal of optimizing cross functional team support to improve the End-to-End customer experience. This includes
Participating in Kaizan solution workshops to collect, analyze and share best practices to evolve the customer experience
Scoping design solutions with local and international business leaders, performing required data collection and analysis to prioritize initiatives
Supporting the design of initiatives, pilots, proof of concepts and training programs to facilitate changes in behaviours needed to evolve the customer experience and maximize time spent selling
Contribute to continuous innovation and process improvement efforts to optimize sales and service efficiencies by
Defining and executing post implementation reviews to assess the impact process and procedural improvements have had on the customer experience
Analyzing and quantifying the benefit End-to-End improvements have had to optimize sales efficiency
Making recommendations for further process remediation to create the desired customer experience and optimal employee experience
Supporting the design of additional materials required to address gaps in operational efficiency
Govern the integration of changes to policies and processes to ensure benchmark standards and optimization efforts are maintained by
Understanding the proposed change and its’ impact to sales officer’s time spent selling and overall customer experience
Analyzing and quantifying the impact the proposed change will have to the optimized process to further support achievement of benchmark standards
Making recommendations to ensure benchmark standards are adhered to and optimization efforts are maintained
5 + years Retail Banking experience, which may be in retail banking, small business or investments
Strong quantitative and qualitative analytical skills, excellent attention to detail and good business judgment
Expert knowledge of the various delivery channels and international markets
Strong co-ordination, strategic influencing and people management skills, to facilitate strong teamwork and coordinate execution of multiple deliverables
Strong written and oral skills in English and Spanish required
Proficient PC skills, including word processing, PowerPoint, excel
Graphic design or marketing, instructional design or training and learning experience (nice to have)

SVP, Experience Design Team Lead Resume Examples & Samples

Lead a cross-discipline experience design team or multiple teams (and Agencies/vendors) to invent and execute breakthrough solutions that our customers love
Partner with strategists, analysts, researchers and other groups at Citi to co-create Design briefs and set expectations for deliverables
Be a go-getter with an entrepreneurial attitude and passion for innovative solutions and brand experiences that enable progress for our customers
Accountability for the effective utilization of resources
Comfort (and experience) leading Design, UX and Copy resources
Candidates should have an award-winning portfolio
Very strong understanding of interaction design, site architecture, and designing intuitive user interfaces and navigation
Proven expertise in time and project management
Exceptional communication (written and verbal) and public speaking skills

Senior VP, Experience Design Team Lead Resume Examples & Samples

A proven, subject matter expert in the field of design, information architecture, writing, strategy or production
Partner with strategists, analysts, researchers and other groups at Citi to co-create design briefs and set expectations for deliverables
Package creative concepts and present to internal stakeholders in persuasive, articulate and compelling ways - charismatic story telling skills are a must
Support the Directors and Managing Directors in the overall growth and development of the design capability across the company
Manage the career development of cross-discipline resources and be a motivating and inspiring force in the agency that gets the best performance out of people
Be the voice of the customer and a champion for world-class brand experiences
10+ years of experience in designing rich interactive brand, campaign and ecommerce experiences that drive results; Print experience is a plus
Experience managing a budget
Experience in both website development and digital marketing including social marketing, video storytelling and static advertising; a background in non-digital marketing (brand and promotional TV and print) is a huge plus
Very strong understanding of interaction design, site architecture and designing intuitive user interfaces and navigation
Proficient in all creative software packages (especially Adobe Creative Suite, iWork and Office)

Senior Manager Customer Experience Design Change Management Month Contract Resume Examples & Samples

Design and implement the Change Management model, strategies and plans in support of the Sales Platform implementation in order to minimize employee resistance, help them through the transition process and maximize adoption and sustainment
Apply a structured methodology
Assess change impact
Idenitify, analyze and prepare risk mitigation tactics
Create actionable deliverables for the five change management levers: communications plan, sponsor roadmap, coaching plan, training plan, resistance management plan
Track and report issues
Define and measure success metrics and monitor change progress
Prepare overall Project Communication Strategy and plans. Develop the content of the individual pieces and manage the review, approval and delivery processes
Develop plan to support phased multi-country rollout
Develop strategy for front, back and head offices
Develop content in English and Spanish
Coordinate with teams in-country for delivery
Co-lead the development of the project training strategy with HR Training and Learning and actively participate in development of training materials
Determine most effective and efficient delivery methods by user type
Participate in content creation in powerpoint or similar applications
Work with vendor to develop e-Learning / Webinar / Video content
Develop a customized Scotiabank IB retail banking Change Management model/ process that will serve as the guidelines for implementation in other projects
A solid understanding of how people go through a change and the change process; experience with ADKAR Model is a plus. Experience and knowledge of change management principles, methodologies and tools, experience with large-scale organizational change efforts
Exceptional communication skills ? both written and verbal (English and Spanish), ability to articulate messages to a variety of audiences
Ability to establish and maintain strong relationships, ability to effectively influence others, ability to work effectively at all levels of an organization, team player
Flexible and adaptable, able to work in ambiguous situations
Familiarity with project management approaches, tools and phases of the project lifecycle
Familiarity with banking processes and systems, branch and contact centre environments
Strong powerpoint skills including the basics of good training design

VP, Costco Customer Experience Design Resume Examples & Samples

Digital On-boarding Journey for Costco conversion population
Digital Preference Center and Cross-channel Consent Capture experience
Authorized user and Small business experiences
Pre-conversion digital experience
Must be passionate about creating best-in-class experiences and driving customer-centric change
7+ years of relevant experience in customer experience, digital experience or product development
Unique customer focus. Ability to apply a customer mindset to shape solutions and approaches and to drive change/achieve business goals
Ability to translate concepts and ideas into business requirements
Strategic thinker with ability to anticipate downstream impacts of decisions
Hands on, Pragmatic problem-solver
Successful track record in managing projects that entail collaboration with cross-functional teams (e.g., Business teams, Servicing, Vendors, Technology, legal, Finance)
Must be able to prioritize assignments and work in a fast paced environment
Demonstrated ability to drive results with a strong sense of urgency and decisiveness
Strong relationship management skills with ability to deepen relationships and build partnerships among peers, internal partners and external constituencies
Willingness to question traditional assumptions
Bachelors degree required.

Experience Design Resume Examples & Samples

Masterâ€™s or Bachelorâ€™s degree or Diploma in Industrial Design, Visual Communication, Graphic Design, Interaction Design, Architecture, Fine Art or Human Computer Interaction or related work experience
5+ years of demonstrated experience as a user experience designer, information architect, interaction designer, information designer or similar role
Understanding of best practices, as well as strong knowledge of analysis, research and/or design principles and techniques
Experience in communicating and collaborating with senior executives, product managers, engineering teams design managers and other stakeholder teams to envision, define and implement designs
Ability to understand customer needs, motivations and behaviours and translate them into delightful customer experiences
Ability to communicate and demonstrate the value and rationale of own design decisions to business and technology partners
Strong desire for innovation, balanced with business needs, and customer expectations
Excellent communication, presentation and organizational skills, with attention to detail
Strong foundation in graphic design principles, typography, colour, iconography, visual identity design and appropriate visual design techniques for different delivery mediums
Possess an individual visual design style along with strong conceptual skills demonstrated within online software and mobile experiences
Ability to quickly build visual story boards, high fidelity interactive prototypes and visual design concepts in an iterative design environment
Expert skill level in the design tools, e.g. Photoshop, Illustrator, Dreamweaver, Fireworks, Flash etc. and prototyping tools like Axure, Visio, Omnigraffle, Microsoft PowerPoint etc
Ability to prototype in HTML, XHTML, JavaScript, and CSS, Flash or Flash Catalyst would be an added advantage
Previous experience in design of Mobile and Tablet based applications on iOS, Android, Windows and Blackberry platforms is highly beneficial
Lead junior or newly-hired UX designers, assign and monitor their activities, evaluate staff performance and manage escalated/critical issues
Administer employment and recruitment activities, provide coaching and guidance to junior or newly-hired UX designers and promote staff training and development
Ensure that the UX deliverables are in alignment with the clientâ€™s business goals, expectations and budget

Senior Manager Customer Experience Design Intl Sales & Service Design Resume Examples & Samples

Design and develop foundational training programs to improve the customer experience and improve sales management effectiveness across the International Banking retail branch network by
Collaborating with various stakeholder groups to develop engaging and effective training solutions, that meets business and operational needs
Designing scalable and highly engaging learning solutions to meet defined learning objectives and anchor Our Service Promise and the Customer Experience Operating model, using diverse delivery methods (including e-learning, workshops, self-study guides and materials) to address the needs of a vast network of learners
Employing principles of adult education and instructional design to develop innovative training programs to continuously promote a richer level of learning for sales and service staff, onboard new employees and improve sales management capabilities
Managing the production of content to ensure the delivery of consistently high-quality materials on schedule, within budget, and to defined standards
Partnering with facilitators/trainers across the division to deploy and implement learning content, including supporting training delivery with train the trainer approaches and working jointly with countries across the division to ensure they have all required resources and trained facilitators to support course roll-out
Ensuring a customer centric approach is embedded in all material, and divisional design projects are aligned to enterprise-wide training standards
Contribute to continuous innovation and improvement of our customer experience model and achievement of our sales and service goals by
Reviewing processes and procedures to assess impact to the customer experience
Making recommendations for process remediation and enhancements to the operating model to create the desired customer experience and optimal employee experience
Engaging appropriate stakeholders and subject matter experts to define requirements, develop implementation requirements and tactics to address opportunities and barriers to optimal customer experience, when appropriate
Designing materials to address gaps to operational efficiency. These materials should support improved customer satisfaction and sales effectiveness in areas such as cross-sell ratio, unit and volume sales per sales officer per week, and in the effective referrals of customers to Wealth Management, Insurance, and Commercial Credit
Recommending instructional methods, such as individual or group instruction, e-learning, self-study, simulation exercises, workshops and role playing, appropriate for content and learner characteristics
Promoting a customer centricity mindset across the division, including leading initiatives to engage and update stakeholders and decision makers, and making recommendations to ensure benchmark standards are adhered to and optimization efforts are maintained
Maintain a thorough understanding of the opportunities to improve customer experience, and conversely the barriers to a good customer experience by
Interpreting and synthesizing direct and indirect customer feedback from various sources, including customer satisfaction surveys and call recordings
Analyzing competitive trends and best in class standards to understand how Scotiabank’s customer experience compares
5 + years Retail Banking experience. Branch sales and/or service experience an asset
Graphic design skills an asset
Strong knowledge of project planning and tracking techniques
Strong written and oral skills in English. Proficiency in Spanish an asset
Proficient PC skills, including word processing, powerpoint, excel

Director Experience Design Resume Examples & Samples

You will manage all program-related communications to team members, leaders and other stakeholders, including reporting on the appropriate UX metrics
Proven ability to work across geographical, organizational and functional boundaries
An inquisitive mindset and can to rapidly learn and understand complex data systems and business processes at a system level and effectively solve issues and drive improvements
Excellent written and verbal communication skills and excellent presentation skills
Excellent organizational skills with strong attention to detail and follow-up
Ability to manage multiple projects, prioritize, meet deadlines, ensure quality and maintain flexibility in a fast-paced, service oriented environment

Customer Experience Design & Improvement Specialist Resume Examples & Samples

50%: Business Delivery & Operational Effectiveness
Understand the P&C U.S. customer experience strategy and, at a tactical level, the requirements for business results and the desired customer experience to develop tactical strategies and plans to operationalize the P&C U.S. Personal & Small Business Banking Customer Experience agenda, for both on-going business needs and any integration/merger related activities
Design, develop and implement Customer Experience Design frameworks, tools and disciplines to define the customer experience for Personal & Small Business Banking and to identify, assess and address key customer impacts associated with the execution of our business strategies
Familiar with established process analysis and improvement tools
Strategic thinking
Solid analytical skills- Demonstrated ability to conduct root cause analysis, process or cultural issues and be able to provide appropriate solutions
Strong stakeholder relationship management skills- Ability to consider anticipate and address the needs of the stakeholders during change management initiatives
Strong verbal and written presentation skills
Strong understanding of Small Business and/or Business Banking customer needs, products, services and processes
Must leverage technology to provide efficient and effective business processes. Proficiency in Microsoft Word, PowerPoint and Excel
Attention to detail. Strong listening and content development skills
Analytical thinking
Change leadership
Priority setting
Results orientation

Associate Director, Experience Design Resume Examples & Samples

Manage the User Experience for multiple clients from strategy to wireframe
Supervising and leading teams of Experience Architects and Senior Experience Architects
Mentoring and monitoring your UX team to grow them as professionals

Associate Director, Experience Design Resume Examples & Samples

Diagramming tool know-how (e.g., Sketch, OmniGraffle, InDesign, Axure) and communication tools (e.g., PowerPoint, Keynote)
A desire to work in a multi-tasking, fast-paced environment — we’re talking lightning fast
Willingness to be embedded and working on-site within a client environment
Extremely strong interpersonal and client presentation skills. Surely you knew that if you made it this far into the job description, right?

Director of Experience Design Resume Examples & Samples

Direct the experience design process to continuously improve and innovate multiple touch-point and channel customer and/or user experiences
Bachelor's degree in Computer Science, Interaction Design, Human-Computer Interaction (HCI), or related field. Post-graduate study, Masters Degree, or equivalent experience
At least 10 years experience in human-centered design, customer experience design, or user experience design
At least 5 years experience in product development for large organizations
At least 5 years of experience in a leadership role (with increasing scope, responsibility, and sphere of influence)
At least 5 years of experience developing large scale and systemic customer and/or user experiences
Expert skills in human-centered design and research including contextual inquiry, customer ethnography, customer journey mapping, service design blueprints and other methods for documenting large scale and multi touch point customer experiences
Excellent relationship management skills involving multidisciplinary teams

Marketing Leader, Experience Design Resume Examples & Samples

Experienced CX practitioner -Demonstrated industry experience and thought leadership within the CX field with an exceptional portfolio of work. Extensive experience in customer experience, service design and experience strategy - including cross channel design, the conduct of primary research, facilitation, ideation, experience strategy and process design. Tertiary/post graduate qualifications in business, marketing, psychology or related field
Actively contributes to a culture of collaboration and high performance– Track record of actively contributing to teams by taking steps to understand the business’ strategy and purpose. Sets stretch targets, take ownership and recognises the best results are driven through leveraging the unique strengths of a diverse team
Customer focus -Great conceptual thinker with deep understanding of CX principles, frameworks and methodologies. Evangelising the role of CX. Excellent ability to establish, lead and execute CX initiatives
Influencing outcomes– Persuades by demonstrating benefits. Actively seeks opportunities to sell benefits. Thinks through the best way to present information and tailors approach accordingly. Gets people excited about an idea, concept, product or service being offered. Carefully prepares arguments and presentations ahead of meetings
Understanding the business – Understands key business drivers and the financial strategies of various portfolios. Understands the impact of external market dynamics. Knows where ANZ is situated in the market compared to its competition. Applies this understanding to recommendations and decisions

Senior Director of Digital Experience Design Resume Examples & Samples

Create and manage brand and design style guides in partnership with Creative Services
Ensure brand consistency and presence on all digital products from planning to design/build/test to successful launch
Develop brand and content strategy for digital and mobile product development to meet business goals
Collaborate with all teams to evaluate and refine asset lists for products, providing roadmaps for creative briefs
Evolve our delivery model for projects and day-to-day for speed / agility
Collaborate with Marketing and Merchandising teams to pinpoint opportunities to target testing across the site, partnering with Creative Services on assets needed
Create a best in class Digital UX shop to compliment investments we will be making in omni, eCom and marketing assets
Establish tiering of content guidelines (tiers 1, 2, 3). also establish governance process for review of standards, exceptions and updates / new needs
Lead ecommerce production designers as well as any freelance or agency talent to provide tier 2 and tier 3 content
Maintain tight alignment with broader Creative & Brand team – leverage her experience and role within Creative strategically while developing new agile methodology for speed & efficiency with eCom team
Develop superior user-focused digital products to drive business growth
Translate business and marketing objectives into experiences that are beautifully designed, easy to use and emotionally engaging
Ecommerce Photography strategy oversight and creative direction that is approved by Creative services
10+years of related experience (working for a retail or fashion brand is a plus)
An exceptional portfolio of work showcasing web, mobile, social, application solutions
Experience working with distributed teams, preferably with international experience
Excellent managerial and leadership abilities
Keen multi-tasking skills and strong attention to design detail
Knowledge in designing visual style and guidelines including mock-ups and prototypes
Ability to communicate effectively; storytelling and presentation skills
Experience solving complex design problems for Web interactions or software solutions
Ability to produce low-fidelity sketches and high fidelity visuals on tight schedules
Proficient best practices in typography, color theory and iconography
Aptitude of Mobile and Web production practices and standards, designing for and delivering feasible designs for software, and working within brand, design and accessibility guidelines
Expert in Adobe Creative Cloud, Sketch and/or other design tools
Proficient in CSS, HTML5 and Wireframe Development

Senior Specialist, Experience Design Resume Examples & Samples

Lead design-related ideation of project and business goals with teammates and stakeholders
Ideation and creation of UX deliverables such as user workflows, information architecture and interaction models
Create and manage deliverable documentations such as style-guides, process-guides or education tools
Mentor peers, stakeholders, and teammates on process and user-experience methodologies
Define and own UEG team initiatives, process enhancements and toolkits
Four years of design-related experience, creating user-experiences and user-interfaces across form-factor considerations
Well attuned attention to detail for both project, consulting and design related considerations
Exceptional consulting skills that include leading design-related conversations, surface and ideation on project requirements, ability to build and nurture good relationship dynamics and foster environments for open, productive collaboration
Deep understanding of experience design related deliverables such as information architecture, workflow ideation and pixel design development as well as knowledge of Adobe Creative Suite, OmniGraffle, Axure and other design tools
Strong understanding of web, software and application development process and methodologies
Masterful verbal and written communication skills with the ability to articulate, sell, defend, and receive feedback on work in a professional environment

Specialist, Experience Design Resume Examples & Samples

Assist in design-related ideation of project and business goals with teammates and stakeholders
Assist in creation of UX deliverables such as user workflows, information architecture and interaction models
Create and revise pixel design user-experience and interface solutions
Create and build collaborative relationships with project teammates and stakeholders
One year of design-related experience, creating user-experiences and user-interfaces across form-factor considerations
Strong self-motivation skills, with the ability to build momentum and pivot in difficult situations
Strong verbal and written communication skills in both client and internal settings
An understanding of experience design related deliverables such as information architecture, workflow ideation and pixel design development
A good understanding of web, software and application development process and methodologies
Working knowledge of Adobe Creative Suite, OmniGraffle and other design tools

Senior Software Experience Design & Usability Engineer Resume Examples & Samples

Leads multiple project teams of other designers and internal and outsourced partners responsible for all stages of user
Provides domain-specific expertise and overall user experience design leadership and perspective to cross-organization
Minimum 6-10 years experience
Broad experience with application of design theories, principles, and concepts to a portfolio of multiple information
Reviewing and evaluating designs for alignment with overall product architecture; recommending and implementing
Excellent written and verbal communication skills; mastery in English and local language. Ability to effectively

Director, Consumer Experience Design Resume Examples & Samples

Your PASSION FOR ALL THINGS UX comes from at least 12 years' experience in designing user interfaces as a leader of user experience and design teams
You're an innovator, driving the design of next generation, reusable navigation schemes, components, and templates across the company's consumer software products, and ensuring a consistent, appealing, and innovative user experience
You're a career builder, mentoring and sustaining a world-class team of interaction designers who excel in Mobile, Desktop and IOT interface design
You're a UX fanatic, with a personal passion for industry-leading product usability and design excellence
You're a UX design guru, providing expertise and guidance in all aspects of user experience design, including user research activities, design specifications, and interactive prototypes
You love challenges; seeking solutions to product, technical, organizational, and other challenges that hit your radar screen
As a constant learner, you're on top of technical advances and user experience innovations, especially in the mobile and IOT space, and you hunt for ways to appropriately integrate these advances into our interfaces
You're a strong leader among all people, consistently making decisions at the right level, making the right plays, while focusing only on priority issues
You'll have an edge above other candidates if you have experience with HTML/DHMTL, CSS, and JavaScript AJAX. Design experience with animation, voice command, gesture and IOT are other desirable skills

Director of Experience Design Resume Examples & Samples

Designing service experiences from vision and strategy to execution
Collaborating broadly to inform and influence cross-functional product teams
Driving real product (service) creation that has meaningful impact on people’s lives
Utilizing experience design’s emerging best practices in order to balance desirability, feasibility and viability. Best practices should include a human centered design mindset, using lean startup principles, conducting and integrating primary and secondary research, generating proprietary insights, designing conceptual frameworks, and helping teams translate the value of those insights to develop valuable solutions through prototyping and testing
Thinking holistically in order to design and execute smart experiments
Keeping on top of the latest trends, best practices, and competitive activity related to user experience
Evangelizing experience design methodologies, mindsets, and products across Optum and UnitedHealth Group at large
Engaging with senior executives and their reports to drive and influence the design of products
Leading multidisciplinary teams that are dealing with ambiguous challenges to find clarity and drive results
Balancing great design with short deadlines
Balancing a passion for innovation with a commitment to improve processes, and optimize operations that enable it to become real
8+ years relevant work experience in human centered design / experience design field
4+ years experience human-centered and/or participatory methods of Design Thinking to identify unmet consumer, market and institutional needs
Demonstrated track record of creating new service concepts or business strategies to meet customer needs
3+ years experience leading matrixed teams and partners (internal and external) to deliver solutions integrating change management strategies for successful adoption
Adept at facilitating and engaging large groups appropriately through the experience strategy and design processes
Experience in developing multi-year roadmaps for consumer experiences
Experience in leading cross-functional teams in strategy development through planning phases by influence without authority
Expert knowledge of Macintosh and PC operating systems and relevant UX / design software / tools, collaboration tools
Strong visual communications skills in visual, written, and verbal
Graduate degree in Interaction, Industrial or Human centered design, or equivalent

Director, Product Experience Design Resume Examples & Samples

Develop and implement business processes that can deliver new products and services in a digital and mobile environment
Design the process, business, and user-flows necessary to launch new products and supporting technologies
Act as the connection point that outlines business processes, policies, and data standards to implement new products and technology
Invent on behalf of the customer Create internal and external learning opportunities with a focus on interactions and experience
Drive synergies between content, product, user experience (UX/Product/Marketing) and technology leadership, and help assure that Comcast is/will become a disruptive force within targeted categories
Place product innovation at the heart of the company's consciousness by influencing and gaining commitment at all levels of the organization
Design measurable tactical and strategic indicators of success that include data-driven inputs and outputs that will serve the millions of new and legacy customers across generations and territories
Develop world-class bench strength. Recruit and retain top product-centric talent who are creative, collaborative, results-oriented, and aligned with Comcast's renewed entrepreneurial culture and mission
With a firm understanding of the current business processes, lead the development of the business requirements roadmap for digital transaction experiences.Assist in leading the change management efforts specific to the deployment and adoption of the new platform
Proactively partner with Product Management, Marketing and Customer Care leaders to ensure that offerings deliver excellence across all customer interaction points
Build and develop product design and leadership talent that has the business acumen and technical capability to deliver world class products, differentiated customer experiences, strategic partnerships, and sustainable ecosystems
Lead through values consistent with Comcast's operating values and ability to think strategically, drive for results, build a high performance organization, continuously drive innovation and inspire the organization to achieve and exceed its objectives
Accountable for defining future state best-in-class' solutions and ensuring the successful deployment for all of the operational components for the strategic systems. Focus areas include Sales, Marketing, and ordering service
Reduces variation from processes so that simplification is obtained and operational efficiencies are gained
Creates clearly defined and mutually agreeable success metrics for each new system or process and establishes a plan to track, monitor, and measure the success of those metrics
Uses a methodical yet collaborative approach to each project by: 1) Measuring the process and questioning the capability and quality, 2) Defining the problem statement, 3) Performing a gap analysis between the customers' expectation and current process performance, 4) Standardizing solutions around best practices, and 5) Repeating the steps for continuous improvement
Interacts closely with a matrixed cross-functional team (both field and corporate) in order to secure alignment and solution excellence
Fosters an environment of empowerment, openness, inclusion, and objectivity all while striving to deliver solutions that benefit the entire organization
Works with our HR counterparts and identifies plans for change management, communication, and training needs
Responsible for all commitments within assigned organization and dependencies across the department
Generally requires 10+ years related experience
Demonstrated strength managing and developing diverse direct and 3rd party engineering organizations. Prefer an individual with experience and proven ability to manage an organization of 100+ with ability to scale, including across geographies
Experiencemanaging complex system integration projects, including successful history of applying build/buy/partner principles for key solution elements

Group Manager, Experience Design Resume Examples & Samples

Helps prioritize TC efforts to meet current and future client needs
Identifies and helps to remediate local skill gaps within the TC
Supports programs and initiatives that deliver high-value development experiences and opportunities for members of the TC
Provides guidance and decision-support to help drive efforts in talent and practice development, such as skill definition/alignment, training offerings, hiring profiles, career movement opportunities, etc
Supports understanding and use of best-practices, community interaction, and knowledge sharing
Contribute to and influence the process and tools that lead to hiring success, such as supporting assessment development, connecting with TA&I community, interfacing with Market Unit Leads, etc
Encourage implementation of industrialized toolkits that meet client needs and strengthen Avanade’s brand
Effective use of the Fabric for knowledge sharing within the community
Knowledge of visual design capabilities and strategies
Leadership in strategy, execution, tools and active in the broader UX community
Working with cross-functional teams
Researching and designing solutions with mobile layouts in mind

Director of Experience Design Resume Examples & Samples

Collaborating broadly to inform and influence cross - functional product teams
4+ years experience human - centered and / or participatory methods of Design Thinking to identify unmet consumer, market and institutional needs
Experience in developing multi - year roadmaps for consumer experiences
Experience in leading cross - functional teams in strategy development through planning phases by influence without authority

Marketing Leader, Experience Design Resume Examples & Samples

Significant track record in delivering results within a project environment
Strong strategic review skills with a proven ability to review complex material and develop a prioritised project plan based on financial and customer objectives as well as project timelines
Understands complex financial services environments and has the ability to work with multiple stakeholders across business lines to deliver objectives
Strong customer communications experience with the ability to draft communications and/or review agency recommendations to ensure we develop best practice customer ‘plain language’ communications
Demonstrated industry experience and thought leadership within the CX field with an exceptional portfolio of work. Strong experience in customer experience, service design and experience strategy - including customer research and testing
Great conceptual thinker and deep understanding of CX principles, frameworks and methodologies. Evangelising the role of CX. Excellent ability to establish, lead and execute CX projects
Demonstrated ability to execute sound judgement with project team
Persuades by demonstrating benefits. Actively seeks opportunities to sell benefits. Thinks through the best way to present information and tailors approach accordingly. Gets people excited about an idea, concept, product or service being offered. Carefully prepares arguments and presentations ahead of meetings
Tertiary/post graduate qualifications in business/finance, marketing or psychology

Director, Experience Design Resume Examples & Samples

Diagramming tool know-how (e.g., Visio, OmniGraffle, Axure) and communication tools (e.g., Keynote)
A desire to work in a multitasking, fast-paced environment and to collaborate as a member of the Creative team
Extremely strong interpersonal and client presentation skills
Ability to work with strategists to leverage primary research, personas, task analysis, heuristic and competitive reviews, as well as craft and conduct stakeholder interviews to craft industry-leading user experiences
Ability to create information design and navigation systems for internet, intranet and extranet sites, as well as online and mobile applications
Ability to create and refine user-experience thought expressed as deliverables, including task and gap analyses, content analysis and strategy and feature/functionality matrices, usage scenarios, site maps, wireframes, flow diagrams and user-requirements documents
Ability to prepare and present design recommendations based on business goals, user research, UCD and IA principles
Ability to participate and present in new business efforts and presentations where appropriate
Ease with working in an integrated agency environment
Ability to be a trusted internal and external adviser and evangelist
The nature of a thinker and a doer, eager to tackle challenges and solve problems
Bachelor’s degree preferred with an emphasis on the liberal arts, humanities, and UCD/HCI/UX or equivalent experience required
Graduate degree a plus
Seven to 10 years of experience in the digital space

Experience Design Engineer Resume Examples & Samples

Strategic thinking and knowledge of Designjet customers
Expertise in mobile application development for iOS and Android. To have delivered at least one app to App Store and one app to Google Play
Experience in software development in collaboration with firmware, workflow and cloud solutions
Demonstrated success in collaboration with partners to build value, Experience developing solutions with internal and external partners
Good business, processes and technology understanding associated to the software and printing industries
Strong analytical problem solving and decision making skills
Excellent teamwork, partner management and cross-functional communication skills
Negotiations skills
Knowledge of networking architectures and IO protocols
Experience in C and C++ programming
Experience in object oriented methodologies
Experience programming network applications
Software development skills
Objectives and schedule driven working capabilities
Fluent English (spoken and written)
Flexibility and good learning skills
Experience working with distributed and oversea teams
Experience with network analysis tools
Experience with communication protocols (REST web services, SNMP, HTTP, HTTPS, IPP, FTP, WS-Print, AirPrint, Google Cloud Print, …)
Experience with cloud based solutions and services
Experience with wireless technologies (Wi-Fi, Bluetooh, NFC, etc)
Experience with networking, firewalls, IPv6, IPSec
Experience with security and vulnerabilities analysis techniques
Experience with openSSL, pki

Experience Design Engineer Resume Examples & Samples

Leads multiple project teams of other designers and internal and outsourced partners responsible for all stages of user experience design and development for a portfolio of complex products and platforms, including experience/information architecture, validation, and specifications
Manages and expands relationships with internal and outsourced partners on user experience design and development
Reviews and evaluates designs and project activities for compliance with user experience design and development guidelines and standards; provides tangible feedback to improve product quality and user experience
Provides domain-specific expertise and overall user experience design leadership and perspective to cross-organization projects, programs, and activities
Drives innovation and integration of new technologies and design language into projects and activities in the user experience design organization
Provides guidance and mentoring to less-experienced staff members
Bachelor's or Master's degree in Services Design, User Experience Design or related design discipline
Broad experience with application of design theories, user-centered design principles, and customer experience definition
Broad understanding and experience in designing and implementing research and data collection plans for user experience testing and acceptance
Reviewing and evaluating designs for alignment with overall product architecture; recommending and implementing changes to designs and technology to improve product quality and overall user experience
Excellent written and verbal communication skills; mastery in English and local language. Ability to effectively communicate user experience data, design proposals and product specifications and negotiate options at senior management levels

Senior Consultant, Experience Design Resume Examples & Samples

Create, evaluate and modify prototypes to support evolving hardware and software application development
Develop user profiles, with emphasis on human error control, display issues, visual interaction, physical manipulation and task and objective analyses
Develop and apply software design and usability processes for investigating technical problems
Provide solution usability, evaluation and support to project teams – including the analysis investigation of applications or systems including tactile methods, visual graphics, web, multimedia, voice response and conversational user interaction
Help develop design concept and implementation, providing input on user design considerations
Produce specifications describing user requirements and internal structures for product or solution in development

Senior Director, Enterprise Experience Design Resume Examples & Samples

BA/BFA (MBA/MFA preferred)
World Class experience in two or more of the following
Branding, hotel OPS, digital design
8+ years experience working in creative / brand development role
Strong leadership skills that inspire team confidence and respect
Excellent personnel management skills, with the ability to nurture the development of both creative and analytical people
Proven ability to build and foster relationships
Excellent team player, with the ability to collaborate effectively with partners, project managers, art directors
Experience interpreting trends and research to design and implement innovative products and services that support brand vision
Solid ability to manage multiple stakeholders and influence the direction of product design & development
Ability to problem-solve and leverage resources to optimize department capabilities
Possess knowledge of cutting edge design solutions with an ability to pull inspiration from a variety of input streams
Ability to present to internal and external audiences, as well as listen openly to feedback, with the end result of achieving the best work
Assesses consumer insights, brand positioning and market challenges; sees the points of differentiation and weaves a clear, concise direction that becomes the basis for inspiring the creative product Strong analytical skills and experience
Ability to work on cross-functional team
Experience within a brand organization or design agency creating transactional products in a consumer-facing market, preferably with experience working on projects for the hospitality industry
Effective project management skills with an ability to manage multiple projects simultaneously, develop accurate cost estimates, and manage to a budget
Must possess knowledge and practice of core principals in brand strategy, OPS strategy, concept and digital design
Creative visualization and exceptional art and design skills, particularly in regard to creating work with a comprehensive, consistent, and imaginative look and feel; an inborn eye for continuity and quality
Ability to solve problems and think creatively
Ability to benchmark other business and design organizations to identify effective technologies, processes, and design innovations
Strong presentation and communication skills
Ability to effectively help team members balance user needs with business and technology objectives
Strong design and art direction capability
Proficient in the latest versions of
Adobe Photoshop
Adobe InDesign
Mac OSX
Knowledge of printing and production processes
Continuously improves department, program, team, and job structures and ensures clear leadership accountabilities are in place
Puts systems and processes in place to manage department and program performance
Brings together the appropriate talent levels and mix of skill sets to drive innovation and performance
Establishes and ensures understanding of the scope of decisionmaking authority for team members
Models and holds direct reports accountable for using meetings and other forums to regularly communicate

Head of Customer Experience Design Resume Examples & Samples

Design cross-channel customer experiences that strengthen PepsiCo's global brand presence and relationships with key food service and retail customers
Execute innovative retail and hospitality experiences to create meaningful touch points between the consumer and our brands
Showcase new brands and revitalize existing brands through the design of environmental activations and events
Create narratives that link our individual brands into broader portfolio stories
Design and execute center store aisle and front of store disruptions with key customers to draw consumers to PepsiCo's products while creating exciting destinations that enhance the customers' environments and the consumers' retail experience
Design and execute exciting destinations for PepsiCo's products within larger hospitality environments
Design R&D and Innovation: Identifies and promotes self-initiated brand design programs that generate critical business value
Talent Development: Responsible for finding and attracting the best design talent and for leading and mentoring internal staff. Establishes objectives, supervises activities, and manages performance. Plays an active role in expanding talent bench depth, improving office atmosphere and coaching teams to win
Design Project Management: Responsible for partnering across disciplines within PepsiCo and external suppliers to ensure design assets are developed and delivered with quality, value, and on-time
Brand Design Development: Takes ownership of the visual identity for the Corporate enterprise, working in collaboration with the Chief Design Officer, the Product Design Leader and the other design leaders in the organization, cutting across brand, product, packaging, marketing equipment, and advertising worldwide. Generates creative design proposals (visions, scenarios, concepts) in order to visualize the desired output. Participates in research activities and effectively translates customer needs into actionable design requirements
Supporting the PepsiCo Design Organization Globally: Partners regularly with Design, Marketing and business teams outside the US. Shares work and supports the development of a global design culture
10+ years of deep brand and consumer communication/activation design experience (preferably in a global and matrixed environment or working as consultant from a design firm for such organizations)
A gifted manager and leader
Extensive knowledge of graphic and architectural/experience design principles
A global citizen with a deep understanding of the global marketplace and a passion for culture
Must be willing and able to travel 30% of the time

Experience Design Leader Resume Examples & Samples

Strong portfolio of applying user-centered design practices in the development of software applications
Demonstrated experience scoping, planning, and executing software application projects using Agile software development methods and tools
Demonstrated leadership experience leading, developing, and managing experience designers on software applications
Experience in understanding and synthesizing user needs using a variety of design research methods
Experience in researching design trends and interpreting them in brand and product planning
Experience in evaluating solutions using: design trends, heuristic reviews, competitive benchmarking, formative, and summative usability studies
Demonstrable talent creating industry-leading digital designs and implementing across multiple platforms (Cloud, Web, mobile, apps) and complex ecosystems
Experience creating low-fidelity to high-fidelity appearance models and prototypes
Experience directing and managing external design firms and process partners
International experience working with regional businesses and distributed design teams
Bachelor’s degree or equivalent in design or related degree
10 or more years of experience in experience design and product development
5 or more years of leadership experience
Graduate degree interaction design, user experience design, software product development, or related discipline
MBA or equivalent degree in software product development and innovation
Outstanding design portfolio of concepts and commercialized offerings
Excellent communication, presentation, and negotiation skills
Fluent with interaction design, information architecture and workflow analysis
Fluent with Agile software development methods and tools
Competent with interaction design and prototyping tools
Experience working with third party suppliers, partners and coalitions
Familiarity with enterprise-level IoT ecosystems

Digital Experience Design Director Resume Examples & Samples

Passionate advocate for application of digital and technology across myriad design opportunities
Collaboration with Digital Strategy and Digital Delivery teams to ensure digital design falls within project scope, feasibility, and delivery potential
Serve as the creative lead working with graphic designers, animators, artists, copywriters, architecture, and interior teams to create the vision
Serve as the trusted advisor to client on all creative endeavors
Present all design concepts and creative materials to client
Participation in business development, RFP responses, and account growth
Mentorship of digital design team
Design trend research and presentation
10-15 years of digital design, cross-medium, or related design experience
Demonstrated design success on integration of technology in physical space
Experience with the entire design lifecycle from concept to delivery
Experience leading, managing and mentoring multiple design teams
Knowledge of digital design, development, standards, and solutions
Strong presentation, communication, and relationship management skills
Must have the ability to maintain existing client relationships serving as a trusted design leader
Prior experience with digital marketing agency, event marketing, tradeshows or related experience design fields a plus

Experience Design Director Omnichannel Resume Examples & Samples

Manage, hire and develop a high-performing team with appropriate skills. Motivate and engage team members to ensure peak performance and job satisfaction
Direct people and work efforts across multiple projects to meet business goals; drive excellence in design; deliver ever better work; and manage timing, financials and talent resources
Drive thought leadership, design thinking & experience strategy across all projects. Present persuasively and authoritatively to peers and senior leadership, while facilitating collaborative conversation
Consistently deliver work that meets or exceeds the stated business goals and which is clearly and objectively measured and reported to prove our return on design investment
Partner effectively with business line clients, product & channel management, marketing, analytics, delivery PMO, IT and other teams to strengthen relationships while delivering great work
Manage team financials, administering talent and other resources (FTEs, contractors and consultants) to maintain capacity in response to the ebb and flow of project demands and funding
Evolve the “brand” of the experience design team and create a design-centric culture within the Bank, making ours a team others seek out for collaboration (or even to join our team)
Master's degree, or equivalent work experience
10 or more years of experience in project management and leadership activities
Extensive background in all facets of design management including research & strategy
Excellent persuasive verbal and written skills. Ability to facilitate collaborative sessions for input gathering, expansive and reductive ideation, and well-managed design reviews
Bachelor's degree or equivalent experience required in design-focused discipline
Master’s degree or equivalent experience desired in design, marketing, psychology, social science or other relevant field

Client Experience Design & Insights Resume Examples & Samples

Experience working in a corporate team-based environment
An good understanding of the role of “Marketing”, market research & a higher level understanding of design thinking would be considered an asset
An appreciation/ basic level understanding of decision making theory/cognitive biases
Passionate about emerging technology ( consumer facing ) and a good understanding of social media & other digitally relevant potential B2C platforms
Strong web research skills
Ideally, past job experience in making PowerPoint presentations and communicating on multiple levels
Analytical capabilities and an appreciation for trends
No prior knowledge of the financial sector required
Microsoft office, deep working knowledge: Word, Excel, Powerpoint
Experience or an appreciation for digital design + knowledge of Visio an asset
Strong web research skill
Strong communications and interpersonal skills
A willingness and ability to be a contributor at meetings

ACD Experience Design Resume Examples & Samples

Concept, develop and manage a “best in class” Creative product
Lead and direct the creative team from concept to completion
Plan and estimate for highly complex projects
Apply brand identity systems, typography, photography, color and other ingredients appropriately to create innovative visual solutions that meet business and user needs
Visualize, design and conceptualize a user experience
Extend existing visual systems/brand guidelines across all mediums with moderate design changes or interpretation
Provide quality assurance of all creative deliverables
Elevate the creative level of the work coming out of the creative team
Collaborate with strategy, media, account and business development teams to create and develop new business opportunities
Understanding of motion design and the strengths and limitations of Flash, Ajax, Flex, and other emerging platforms
A solid understanding of informational architecture practices

Director, Experience Design Resume Examples & Samples

Gather and incorporate requirements and feedback from multiple stakeholders
Conceptualize narrative driven user scenarios and stories
Sketch and storyboard scenarios and produce design artifacts including wireframes and hi-fi designs
Bringing new ideas from insight to action entails overcoming many obstacles by user stories, narrative and effective storyboarding
Understand and continually advocate for the end-user
Design mobile, desktop and device specific experiences that engage, compel, and delight users
Present design concepts to Senior Leadership and external partners
Lead and mentor the design team and provide guidance and oversight to their work
Team lead level experience, preferably working in agency, consultancy, or established corporates
You will have proven experience leading design teams
Thought leadership & championing of customer centric design & service design
A strong portfolio creating user experience strategies, interaction and visual design
Strong Sketching and Storyboarding capabilities
Understand mobile, responsive and product design and how to effectively design standardized experiences across a spectrum of form factors
Be able to think and design product experiences beyond screens or user interface and more toward human behaviour
Strong facilitator and collaborator with exceptional communication skills and experience in executive level presentations
Experience working hands-on with developers and product managers in a fast-paced and highly iterative environment
Possess a strong design point-of-view and proven ability to innovate
Have working knowledge of user testing and its benefit to human centred design
Expert knowledge of Sketch, Adobe Photoshop, Illustrator
Experience in prototyping and wire framing tools such as InVision and Principle

Manager, Experience Design Resume Examples & Samples

Manages a team of UX Designers and creates a vision for the team
Collaborates with other functional team leaders on process, prioritization, and goals
Drives research, design and analytics as core components of the product development process
Includes user-centred design methods in all phases of the product development process
Evaluates the technical feasibility of alternate design approaches, considering the cost of implementation and the anticipated value to customers
Analyses customer feedback from multiple data sources to discover opportunities to improve the overall user experience
Organizes and facilitates meetings with external customers and internal stakeholders to investigate and identify customer needs, preferences and priorities
Drives customer feedback throughout the design process and product lifecycle
Works collaboratively with visual design and research team leads to plan and execute on projects
Prepares and effectively communicates product and experience visions to product and experience leadership teams

Senior Manager, Client Experience & Design Resume Examples & Samples

Develop, communicate, oversee, and analyze a coordinated Client Experience plan for Cox Auto
Work with Key Client Account teams across Cox Automotive to understand client and CA field sales and support activities and needs to recommend a unified experience for clients across all segments
Work with Market Research, Analytics, and Field Sales Teams to gain insight into critical areas for improvement and innovation for CX
In addition to coordinating with business group plans, develop innovative approaches to drive CX at the Cox Auto Level and to make it a competitive differentiator
Develop quarterly reviews of both the CX plan execution and track impacts to the business and clients resulting from these changes
Contribute to Cox Automotive's Thought Leadership strategy and position throughout the industry
7+ years of developing and delivering market-facing strategies to field sales and support teams and clients
5+ years experience leading and managing enterprise-level programs
CX design experience, vision, and passion
Working knowledge of sales processes, tools and support strategies
Track record of building and leading high-performance teams of collaborators and colleagues
A results-orientation with strong analytical skills
Track record of innovative and forward thinking ideas brought to fruition
Outstanding communication & facilitation skills, (written, verbal and presentation), as well as, the ability to interact with and support executive-level communications and interactions
Ability to navigate a matrixed organization
Effective time management & proven ability to manage multiple priorities and employee expectations in a fast-paced, deadline driven environment
Strong interpersonal skills with the ability to engage a group and motivate behavior change
Ability to quickly learn Cox Automotive’s business and have a working knowledge of the Automotive Industry’s typical client Structures and programs and product offerings
Demonstrate leadership skills, including creativity, integrity, sound judgment, initiative and flexibility
Demonstrates a high level of integrity, handling sensitive and confidential information with tact, discretion and judgment
College Degree preferred

Marketing Leader, Customer Experience Design Resume Examples & Samples

Experienced CX practitioner - Demonstrated industry experience and thought leadership within the CX field with an exceptional portfolio of work. Extensive experience in customer experience, service design and experience strategy - including cross channel design, the conduct of primary research, facilitation, ideation, experience strategy and process design. Tertiary/post graduate qualifications in business, marketing, psychology or related field
Actively contributes to a culture of collaboration and high performance – Track record of actively contributing to teams by taking steps to understand the business’ strategy and purpose. Sets stretch targets, take ownership and recognises the best results are driven through leveraging the unique strengths of a diverse team
Results Focus – Significant track record in delivering results both directly and by influencing others. Strives to improve business performance. Continually sets challenging goals, which are realistic, but typically more challenging than those set by the organisation. Identifies opportunities for improvements in outcomes, processes and systems to improve results and performance
Customer focus - Great conceptual thinker with deep understanding of CX principles, frameworks and methodologies. Evangelising the role of CX. Excellent ability to establish, lead and execute CX initiatives
Influencing outcomes – Persuades by demonstrating benefits. Actively seeks opportunities to sell benefits. Thinks through the best way to present information and tailors approach accordingly. Gets people excited about an idea, concept, product or service being offered. Carefully prepares arguments and presentations ahead of meetings

Experience Design Director, Omnichannel Resume Examples & Samples

Lead and inspire an experience design practice team across all key areas of expertise and work streams: user research, information architecture, content strategy, usability, visual design, interaction design, and prototyping
Direct people and work efforts across multiple projects to meet business goals; drive excellence in design; deliver ever better work; and manage project timing, financials and talent resources (FTEs, contractors and consultants)
Advance and maintain a scalable methodology used across all experience design teams, driving to keep it lean, efficient, effective and repeatable
Manage a consistent, repeatable set of project artifacts (including mock-ups, prototypes, wireframes, journey maps, task flows, site maps, personae, and presentation materials), evolving them in sync across the experience design practice as our business changes and grows
Identify, acquire and maintain an affordable, extensible and flexible suite of tools that maximize the teams’ effectiveness, responsiveness and collaboration
Experience working in both traditional waterfall and agile/lean delivery processes
Proven ability to deliver mobile apps, responsive and adaptive web, environmental designs (in-store, displays, signage)
2+ years experience in investment and wealth management

Director, Experience Design Resume Examples & Samples

Identify customer research needs and participate in immersive research, concept testing, persona / scenario development and usability testing
Recommend and facilitate Design Thinking workshops with internal stakeholders and customers – adapting approaches based on audience/participants and objectives
Lead teams and deliverables across design phases including conceptual design/development, customer journeys, service design maps, interaction design sketches, low-fidelity prototypes, user task/interaction flows, navigation maps and storyboards
Collaborate with visual designers, copywriters and product managers to ensure design principles and intentions are rendered within high-fidelity, customer-facing digital deliverables
Recommend methods and tools to help team and organization establish mature, repeatable practices and design-oriented culture
Mentor and develop talent within immediate team
Evangelize experience thought leadership in the organization
Expertly communicate and engage in dialogue with peers, partners and business leaders
Minimum 6+ years relevant leadership experience in product, process or experience field
Experience working with b2c, b2b, b2b2c models, whether client-side or as a consultant
Deep experience in digital design with understanding of technical capabilities and limitations
Outstanding written and oral presentation skills
Working knowledge of development processes and ROI measurement
Fluency across multiple interaction channels – primarily digital (including mobile)
Skill in design tools (e.g. Axure, Invision, Balsamiq, UXPin, Adobe Creative Suite, etc.)
A professional, positive attitude and entrepreneurial drive
At least a Bachelor’s degree in a relevant subject area
Especially nice to have: Green Belt or Black Belt with experience in Six Sigma, Lean and other process improvement disciplines
Human Rights Campaign as a 2015 Best Place to work for LGBT Equality (2009-2015)
Dow Jones Sustainability Index as a leader in corporate sustainability (2014)
Carbon Disclosure Project on the 2014 Climate Leadership Index (2014)
Ethisphere Institute as a “World’s Most Ethical Company" (2008-2012, 2014, 2015)
NO AGENCIES PLEASE **

Customer Experience Design & User Research Manager Resume Examples & Samples

Required 4 year Bachelor’s degree from an accredited university
At least 3 years experience in design research or user experience design research (note: different from engineering/mechanical product design) 　
Previous experience leading teams using experimental, lean startup and emerging technologies applicable to User Experience Design, Research and Interface
Advanced degree (e.g. MBA, MS, PhD)
Experience in communicating, leading and coaching design teams, resulting in ability to bring unconventional solutions to market
Proven experience in design research and user experience
Demonstrated proficiency in prototyping and experimentation (both for products/services, organizational models and physical spaces)
Demonstrated personal mastery in negotiating, communicating and presenting to executives
Strong interest in tackling large problems within the field of large equipment industry or Caterpillar customer verticals - heavy construction, mining, oil and gas, marine, rail, electric power by leveraging digital technologies

Director, Customer Experience & Design Resume Examples & Samples

Required
A minimum of 10 years of customer experience and design with time spent in Retail
A minimum of 5 years of holding a leadership position with an organization
Proven experience translating a brand vision and strategy into compelling customer experiences
Strong cross-functional and senior leader influencing skills
Outstanding verbal and written skills, with the ability to present data and conclusions in an organized and concise manner at all levels throughout the company
Professional, reliable, passionate, self-motivated, and demonstrated ability to work well under pressure with all groups, while addressing people courageously, directly and candidly
Strong, action-orientation, and balanced, with effective partnerships across the organization
Deep background on customer journey design, mapping, maintenance, and optimization
An effective leader who has the vision & drive to try new approaches based on a combination of data, experience and instincts
Strong leadership, team-building, and personnel management experience

VP / Dir, Experience Design Resume Examples & Samples

Lead the Experience Design team (UX, UI and Content Strategists) across the client’s portfolio
Be the main consultant around defining best-in-class experiences across multiple brands
Communicate and articulate design rationales
A top notch creative problem solver
Explore creative ways to utilize technology to help solve our client's problems

Experience Design Professional Resume Examples & Samples

Minimum of 5-10 years’ experience in software development
Experience with designing consumer quality products, enabling business capability and objectives through technology
Graphical and Visual design skills, including use of a diverse set of software such as Adobe suite, OmniGraffle, Balsamiq, Azure, or other tools for graphic design, visual design
Experience with conducting user research, usability testing, A/B testing
Rapid prototyping, knowledge of Agile software development process
Strong web and mobile design and UX / UI experience
Enjoys and gets energized by complex problem solving and ability to push the innovation on solutions
Excellent leadership skills and enjoys teaching and mentoring others
Ability to manage own learning and contribute to functional knowledge building; ability to work both independently and in various team settings
Entrepreneurial self-starter who is self-motivated, but also a team player with a professional presence

Business Analyst, Customer Experience Design Resume Examples & Samples

Preferred location is in Eden Prairie, MN but it's possible to work from another UHG office location or telecommute for this role.**
Design and development of end-to-end consumer experiences & capabilities
Support change across people, process and technology
Be a “champion” for the customer by designing consistent experience
Design user stories which tie directly to business strategy and goals
Work collaboratively with other parts of the business
Collaborate with others around design and tactics
Bachelor’s Degree or equivalent work experience
3+ years of experience and a proven track record of driving transformational change and delivering measurable results
3+ years of experience in developing customer experience programs or initiatives
Demonstrated ability to drive and articulate customer centric change
Demonstrated skill at presenting and others
Intrapersonal relationship and communication skills
Understanding of telephony, IVR and associated technologies / capabilities

Manager, Customer Experience Design Resume Examples & Samples

Preferred location is in Eden Prairie, MN but it is possible to work from another UHG office location or telecommute for this role.**
Lead change across people, process and technology
Responsible for program management budget
Champion the efforts to deliver a consistent experience and customer satisfaction
Execute against a strategy that aligns to goals and framework
Identify and leverage cross-segment resources
Work collaboratively with other parts of the business at all levels
Champion the need for change, assesses change readiness and change management
Influence within highly matrix teams to include process, project, technology, etc
Identify alternative channels of communication around customer experience
Collaborate with leaders around experience design, requirements, etc
Proactively initiate and drive change in processes, tools and capabilities
5+ years of experience and a proven track record of driving transformational change and delivering measurable results
5+ years of experience in developing customer experience programs or initiatives
Demonstrated skill at communicating and articulating consumer experience with an emphasis on compassion
Demonstrated skill at presenting and influencing for executives and at all levels within multi- business segments
Creative thinking, thought leader and driver of innovation

Customer Experience Design Expert Resume Examples & Samples

Act as a prospective clients and follow/test the client journey from discovery through purchasing online or being routed to sales
Ensure there is a consistent, high-quality experience, a compelling end-to-end story, clear calls to action (CTAs) to the next part of the journey, validate primary CTAs are above the fold, etc
Start at the beginning of the client journey and ensure that a cohesive story is being told from beginning to end
Test/Validate the CTAs, design, landing pages, button colors, headlines, etc, and work with business units to make improvements as needed
Develop and lead regular training with colleagues in the business units on best practices in design/CX, and how to consistently apply them to our campaigns
Maintain knowledge of digital trends and capabilities and actively participate in establishing a strong design/CX culture
7+ years of experience in Customer Experience (CX) or closely-related field
Degree in Interaction Design, Graphic Design, or related field of study (or equivalent work experience in lieu of degree)
This role is located in an IBM office in New York City
This role requires up to 20% travel to meet with Business Unit (BU) personnel, key content and agency partners, etc
A background in visual design and/or a degree in a design related discipline, or equivalent industry experience in a design field is strongly preferred
Proficient in Design Thinking Process
Experience working with large organizations
Familiar with web applications
Background in Visual Design
Flexible, out-of-the-box thinkers
Ability to work within a cross-functional group of peers and handle multiple projects with tight deadlines
Must be self-motivated and know when to seek guidance
Strong attention to detail, great design aesthetic that is simple, informative, and intuitive

Manager, Experience Design Resume Examples & Samples

Extensive experience with UX disciplines such as UX research methods, information architecture, usability testing and content strategies
Translating requirements into design specifications
Ability to understand and articulate technical feasibility assessments

Director, Experience Design Resume Examples & Samples

Identify, drive, and convert new business development opportunities in the healthcare & life sciences industries
Help our customers find new ways to deliver value to their customers and employees through digital experiences and transformation
Lead ethnographic research and teams of designs and architects to understand user behavior, motivations, and value drivers
Translate opportunities into results by leading teams in creating valuable mobile apps and websites in collaboration with UX designers, developers, and delivery managers
Manage client engagements and relationships while driving new business opportunities
A minimum of eight years of experience leading Human-Centered Design, User Experience Design, Design Thinking, and/or Digital Strategy efforts in a professional services environment, with a strong portfolio in the healthcare & life sciences industries
Proven experience managing a portfolio of client relationships and generating revenue
Strong track record of leading project teams, ensuring quality, and managing budgets and timelines
Ability to identify, articulate, create, and deliver value for both businesses and users
Excellent storytelling skills; oral, written, and visual communication

Lead Specialist, Experience Design Resume Examples & Samples

Lead the design of engaging apps and web experiences that exceed users’ expectations and achieve desired business outcomes
Translate user insights and business requirements into seamless workflows, information architecture, wireframes, and stunning user interface designs and data visualizations
Lead Design Research efforts to ensure solutions are rooted in real-world user needs and deliver necessary functionality in ways that delight and drive adoption
Present and defend the value of the team’s design solution to client stakeholders through storytelling in a way that inspires confidence and drives approval
Manage and collaborate with an interdisciplinary team of Strategists, Designers, Developers, and Delivery Managers, as well as client and internal stakeholders
Lead and contribute to our community of Experience Designers, providing expertise and ensuring our methods and approach stays at the forefront of our practice
A minimum of five years of experience in User Experience Design efforts in a professional services environment
Expert-level proficiency in current execution tools and processes such as Adobe Creative Cloud (Photoshop and or Illustrator), Sketch, InVision (or other prototyping tools), Lean, Design Thinking, Agile and DevOps
Proven experience successfully leading and executing design projects
Excellent storytelling skills (oral, written, and visual communication) with the ability to inspire, educate, persuade, and receive feedback in a professional manner

Specialist Director, Experience Design Resume Examples & Samples

Help our customers and strategic account business development teams to find new ways to deliver value to their customers and employees through digital experiences and transformation
Lead senior business stakeholders through the definition of strategic goals, desired outcomes, behaviors, and measures of success
Act as a Leader in the design practice by advancing the approach and methods, finding and growing talent, and helping team members achieve their potential
A minimum of eight years of experience leading Human-Centered Design, User Experience Design, Design Thinking, and/or Digital Strategy efforts in a professional services environment, with a strong portfolio
Proven experience leading project teams, ensuring quality, and managing budgets and timelines
Desire to lead a community of Design practitioners, mentoring and growing those around you

Senior Specialist, Experience Design Resume Examples & Samples

Design engaging apps and web experiences that exceed users’ expectations and achieve desired business outcomes
Participate in Design Research efforts to ensure solutions are rooted in real-world user needs and deliver necessary functionality in ways that delight and drive adoption
Collaborate with an interdisciplinary team of Strategists, Designers, Developers, and Delivery Managers, as well as client and internal stakeholders
Contribute to our community of Experience Designers, providing expertise and ensuring our methods and approach stays at the forefront of our practice
A minimum of three years of experience in User Experience Design efforts in a professional services environment
Expert-level proficiency in current execution tools and processes such as Adobe Creative Cloud (Photoshop and or Illustrator), Sketch, InVision (or other prototyping tools), Lean, Design Thinking, and working with in agile teams
Strong Design portfolio and Passion for demonstrating problem solving through User Experience with impeccable attention to detail
Passionate, hard-working, and collaborative, with the ability to remain flexible and optimistic in difficult situations
Willing and able to travel to client and KPMG locations as needed

Senior Manager, Comcast Experience Design Resume Examples & Samples

8+ years design expertise with interactive customer's experiences
An exceptional portfolio that showcases interactive and digital product design
Knowledge of HTML, CSS, and Front End Design (prototyping skills are a plus)
Experience solving a broad range of UX design challenges
A disciplined approach to managing projects, with the expert ability to deliver solid work in a deadline-driven environment
Self-motivated, collaborative and positive in approach
Regular, consistent and punctual attendance

Experience Design Principal Consultant AP Head of Design Resume Examples & Samples

Inspire and compels the design organization, technical community and business to do compelling and engaging work that notably improves our products, our experiences and our relationships
Have an elastic mind to be responsive to changing circumstances and help team members adapt and excel
Embody and practice design across everything they do
As a practicing designer, contribute to a significant degree, the organization's adoption of IBM Design Thinking
Represent Design, in high-level task forces, Tiger Teams, IBM Designcamps and related activities
Present at internal and external conferences as a Design Evangelist for IBM
Sustain robust relationships with our IBM clients. Possible activities include: on-site and off-site briefings; participation in IBM sponsored client conferences, assisting in innovation sessions
Identifying and championing user-centered design requirements into IBM products/solutions; support of the Sales teams, IBM Client relationship teams, and IBM Outsourcing teams
Participate as a member or leader of internal communities of practice, internal and external professional societies
Contribute to the advancement of design theory and rationale through publications in professional journals, white papers, blogs, formalized curricula and skills transfer documents
Create Intellectual Capital that is made visible and accessible to the appropriate IBM communities for ongoing championship of IBM Design Thinking
Participate in IBM's patent application and copyright programs
Serve as a steward for fostering design vitality and take an active role in development of the extended IBM organization
Act as a mentor for high potential Design employees
Serve as an internal resource in building relationships with Universities and recruiting new hire candidates. University involvement can be through partnerships established through IBM Design
Create opportunities to get involved in Primary Education for developing Design Curriculum
Actively participate in Design Communities and conferences as a speaker on topics within your area of expertise
Create and promote collaboration across the organization
Candidate's applying for this role needs to be a known leader in their field, and readily available to provide and demonstrate case history and business experience at a high level in the following
Extensive experience in Power point
Extensive experience in Adobe Creative Suite
Extensive experience in Omnigaffle
Extensive experience in an on-line portfolio
Extensive experience in operations strategy including but not limited to: business & process modeling, operations transformation, sales and operations planning
Extensive experience in professional business communications, including oral presentations, written documents, powerpoint presentations
Experience in leading large projects and teams
Readiness to travel as required , at the business or clients request

Assoc Dir, Experience Design Freelance Resume Examples & Samples

Develop customer research and insights, collaborating with the creative team, marketing strategists and creative strategy
Determine key attributes of the customer’s emotional and physical environment
Create substantively influential engagement models and project plans using DUP framework
Specify the complete conditional presentation of the user interface
Autonomously own a large project from kickoff to completion, sometimes balancing multiple projects at once

Customer Experience Design Director Resume Examples & Samples

Leverages customer experience expertise and design knowledge in collaboration with stakeholders to define, plan, and develop end-to-end customer-centered solutions, defining vision, roadmaps and end-to-end customer journeys, ensuring strategic alignment
Conducts analysis of customer insights to define top loyalty drivers and operational gaps, and translates customer insight into compelling solutions by applying principles of customer-centered design towards the creation of new concepts and processes across JDA
Articulates value propositions for innovative, inspired, and simple design concepts to demonstrate how they support JDA’s CX design principles
Provides advice on design capabilities, strategy, and innovation to projects that span across multiple business teams
Engages with and advises business partners in the design and iterative process, developing best practices to help them discover, understand, and deliver customer-centered design solutions
Monitors customer experience trends and best practices across industries to implement appropriate practices at JDA
Acting as the voice of the customer throughout the lifecycle, ensuring delivery of the ultimate user experience
Business, IT, Computer Science, Human Centered Design, Experience Design or related field
10 plus years’ experience in related field/position
Developing and implementing customer-centric strategies across a large organization
Project Management, leading cross-functional teams, to design and implement improvement initiatives
Customer experience design and program management

Director of Experience Design Program Management Resume Examples & Samples

Creation and oversight of all Experience Design knowledge sharing, learning programmes & platforms
Creation and oversight of all Experience Design communications
Executing the XD demand mgmt. process and tracking of all horizontal topics
Oversight and optimization of end to end XD processes and workflows
Road mapping and tracking the realization of experiences on monthly/quarterly basis across our product domains
Develops and maintains integrated roadmap across all XD product domains to realize priorities. Ensure product/domain specific roadmaps are in-sync to realize integrated experiences on monthly/quarterly basis
Coordinates regular Product collaboration to drive synchronization, oversee dependencies and consistency of concepts across our domain
Orchestration of cross-epics / horizontal topics – impacting multiple domains. Monitor delivery of overall epic across domains
Manages activities of cross-epic project management team resources to support and deliver solutions
Tracks and follow-up that all realized product capabilities, guidelines and best practice are rolled out by product owners and wider XD team to all DBC functions & markets
Manages and serves as initial entry point for demand management process from stakeholders outside of XD
Tracks and reports on business impact of team outputs against business cases
Dependency management, managing risks, conflicts, issues and resource tracking
Manages budgets associated with programs and initiatives
Creates and oversees communication framework, calendar and tools for XD team
Team development and change – drive & track all change topics across management team and processes / workflows
Ideally university degree in business administration or comparable degree
Min. 10 years professional experience in multi-national business environment
Min. 5 years management experience
Min. 5 years deep expertise and knowledge of Program Management
In-depth understanding of Digital, eCommerce, and Omnichannel processes and systems
Stakeholder management, ability to assess and implement unbiased in the interests of the business
Proven experience in managing global projects
Highly developed interpersonal and communication skills

Video Experience Design Intern Resume Examples & Samples

Cinematography
Operate cinema camera(s), set lighting, and adjust sound for short-form video projects
Provide on-set direction to talent and crew
Support the pre-production process from the halcyon days of project inception to final approval of all production elements
Scout locations, run casting calls, pull permits
Fashion outtake reels for studio morale
Create social content for distribution on various and sundry social platforms
Creative Video
Work with creative directors, producers, cinematographers, and other people who think they have a vote to edit live-action and animated content to create short-form videos
Participate in developing the creative vision to the editing process, bringing your own style to create beautifully composed work
Support development of the original creative vision at the start of each project (we’re not just going to hand you a pile of assets and wish you luck), to include development of storyboards and treatment books
Assist on-set as requested
Help co-workers with how to make good life choices on camera
Available for a 10-week summer internship in Denver Studio (May through August)
Experience with live action video production (platform, device, or industry does not matter)
Proficiency with Adobe Creative Suite, particularly Premiere and After Effects
Demonstrated experience working on multiple projects at once
Demonstrated success working in a fast-paced team environments
Experience operating cinema cameras or DSLR video cameras (cinematographer only)
A well-rounded knowledge of design principals and techniques (creative only)
Basic knowledge of responsive web design practices (creative only)

Head of Experience Design, Customer Journeys Resume Examples & Samples

Inspiring and delivering great creativity, design and quality
Hiring and shaping a world-class user-centric design practice and team
Shaping and managing skills and career development for the design team
Collaborating with the Journey leadership team to create a winning, talent-attracting, and productive design culture by leading by example and through proven and consistent management practices
Evolving and guiding usage of the best design tools and processes
Working in close collaboration with Head of Experience Insights and Technical Production leader to develop cross-platform solutions
Willingness to both manage and "get your hands dirty" - you will be responsible for the design and delivery of our entire Journey offering, from prototyping through to final product delivery and constant iteration
Directing design, video production and copy writing; determining and monitoring production schedules; providing work direction to staff
Accomplishes work requirements by orienting, training, assigning, scheduling, coaching employees
Improves quality results by studying, evaluating, and re-designing processes; recommending changes to art, copy writing, and production
Updates job knowledge by participating in educational opportunities and in professional organizations
Keeps internal stakeholders informed by compiling, analyzing, and reporting; forwarding plan projections and updates
Meets work standards by following production, productivity, quality, and customer-service standards; resolving operational problems; identifying work process improvements
Meets cost standards by monitoring expenses; implementing cost-saving actions
Develops basic presentation approaches by reviewing materials and information presented by client
Determines production requirements by reviewing internal customer requirements; considering scheduling factors
Manages production schedule
Determines project content by reviewing and approving art and copy materials developed by staff
BA/BS in Graphic Design, or equivalent
8+ years of experience working on brand and design centered projects
At least 4+ years experience in a Senior Managerial position
Working knowledge of Scrum
A strong work ethic and a passion for driving creativity and innovation
Be a storyteller - A critical element of this roles is to deliver insights about our consumers, our partners and our developers and their behaviors - verbally and visually - in a way that generates empathy, emotion and engagement
Preferably a strong background in Customer Success functions or design for inspirational customer focused organizations
A strategic perspective on the products Salesforce delivers. We pride ourselves on our strategic thinking based upon the insights gathered from the field. Thus, business, brand, and/or strategic experience are desirable
A natural skill to engage with people at a deep level. Whether observing or interviewing customers, or working with fellow team members and partners, an experience designer should be passionate about representing the human perspective in design and should have skills in bringing this passion to life for the team
Professional, flexible, and able to succeed in a rapidly changing environment
Developing Creative Standards
A solid design portfolio

ACD Retail & Channel In-store Experience Design Resume Examples & Samples

A minimum of 7-15 years relevant experience with a degree in architecture/ industrial design/ retail store design or digital / interactive design
Will have been led the development of large scale retail initiatives and is used to managing the lifecycle of store concepts
Will have a strong understanding of brand and how to manage a brand in proprietary and partner environments
Will have a strong understanding of retail/Channel and how all of the elements designed to support the customer journey knit together to create great experiences
A proven ability to proactively establish rapport, credibility and influence, and drive results throughout a highly-matrix organization
Must have excellent written and verbal skills as well as strong presentation skills
In depth knowledge of the creative process and the steps to develop work including; managing people, providing effective and clear direction, shifting strategy as needed
Experience in marketing content, corporate identity, brand management, Retail/3D fixtures, new digital and interactive environmental graphics and/or architectural experience and/or visual merchandising, and all new media communication
Have a good knowledge of the latest retail breakthrough innovations, digital and interactive solutions

Coordinator, On-boarding & Experience Design Resume Examples & Samples

Minimum 1-2 years of work experience
Knowledge of and familiarity with CA certification requirements highly preferred
Successfully manage multiple priorities at the same time
Communicating effectively with a wide range of constituents in a number of different settings, including having challenging one-on-one conversations
Operating with the highest degree of all core values
Corps member experience in California preferred
Experience working across lines of difference (ideology, race, ethnicity, gender, socio-economic status, etc.)
Ability to interrupt, confront, challenge, and take action against forms of oppression, including but not limited to racism, sexism, heterosexism, ableism, classism, ageism, adultism, transgender oppression, religious oppression, and the intersections of these forms of oppressions, especially through forms of mass communications and operations
Demonstrated experience designing and managing project plans to ensure high-quality process execution
Excellent written and oral communication skills, and proven ability to communicate effectively with a wide range of constituents in a number of different settings
Excellent organizational skills and attention to detail
Ability to thrive in a goal oriented, fast paced, entrepreneurial environment
Exceptional customer service ethic and strong ability to work well with others

Customer Experience Design Launch Lead Resume Examples & Samples

Generating game changing CX – participating in cross functional design and innovation teams and leveraging industry best practice to develop experiences Optus customers will fall in love with. You will make prototypes of experiences to test with customers and internal stakeholders and incorporate their feedback
Iteration and translation of experience blueprints –conducting proof-of-concepts and developing measures of success to ensure effective roll outs and successful adoption of experiences by customers. Translating designs into user stories to embed the essence of an experience with internal audiences and constantly iterating designs to ensure up to date and feasible requirements are captured
Partnering with and influencing business owners – by developing appropriate shared KPIs and building strong relationships with product and channel owners for each experience launched. You will need to influence key decisions and work to rapid timeframes to deliver high quality outputs and ensure what we launch in market stays true to the game changing customer centered design
Your experience will come from previous service design roles within the service industry. Additionally if you have enjoyed previous roles in Go to Market or New Products or service launch or lead roles in customer delivery projects in a similar matrix organization, this role will could be an awesome opportunity to take your career to a whole new level
Your stakeholder engagement skills and ability to influence at senior levels will be key to win the support of senior decision makers
Knowledge of and exposure to multiple business areas including digital, retail, call centre, insights, product marketing, supply chain, business delivery and IT would be a great value add

Digital Experience Design Director Resume Examples & Samples

Minimum 10-15 years’ experience in a variety of interactive design formats & methodologies— including websites, software applications, mobile/tablet UI and apps, installations, immersive experiences, and touch/voice/gesture-based interaction—with a professional degree in interaction design or a related field
Demonstrated leadership experience on projects that have successfully merged design and technology to create stunning, interactive, user-centered solutions
Impressive ability to think technically and collaborate with developers and technologists to determine the benefits, possibilities, and constraints of common coding languages, network resources, and user interfaces; actual coding experience, while not necessary, is a plus
Exceptional design sense and design strategy with the ability to provide clear, critical design reviews to project teams
Excellent communication skills and experience as the main point of contact for clients, vendors, consultants, and project teams
Ability to lead complex, multifaceted projects while exhibiting financial stewardship and adhering to demanding project schedules
Ability to work closely with design leadership across Gensler to promote an interdisciplinary design philosophy and to facilitate its advancement both inside and outside of the firm
Demonstrated success building, nurturing, and sustaining client relationships and ability to initiate business development opportunities

Head of Digital Customer Experience & Design Resume Examples & Samples

Defining customer segments and put the customer at the heart of decision making
Customer experience design including digital user experience, process design and the use of technology blended with human intervention to deliver service
Provision of requirements to improve the use of CRM & marketing automation to drive personalised customer experiences
Project and budget management of defined projects
Work in Agile cross functional teams where content marketing is part of an integrated marketing effort
Proven experience of improving user experience on digital platforms
Proven track record of implementing customer engagement through journey mapping and experience design
Analytical skills used to measure and improve customer engagement and satisfaction
Efficient monitoring of deadlines and Agile project delivery
Support and direct client work from initial contacts, through proposal writing and into implementation
Provide expert insight and advisory support on Customer Experience Management to all Agency engagements
Contribute to the design, development and promotion of our Customer propositions
Conduct research into Customer management trends and author thought leadership content that will change market perceptions
Advise and sometimes lead client teams to deliver customer experience initiatives
Deliver feasibility studies, impact assessments, value cases and timelines for the evaluation of transformation initiatives and recommend priorities
Track performance of, and ongoing improvements, for delivered initiatives using core KPIs of NPS, Satisfaction & Goal Achievement
Build first the client demand and second a team to support and deliver Customer Experience solutions
Demonstrable customer experience design and implementation
Demonstrate customer centric thinking to drive improvements in customer experiences
Proven understanding of customer journey development across a range of physical customer facing roles and digital channels
Strong commercial and business development skills
Understanding of all customer interactions whether face to face, media, digital or social interactions
Work collaboratively with other teams across the business
Ability to build strong relationships & manage senior and demanding customers
Excellent understanding and awareness of customer centred business transformation
Analysis & synthesis: ability to interpret and make strong recommendations from the results of customer insight, behavioural and transaction data analysis
Agile delivery techniques
Strong communication, facilitation and influencing skills
Organised, with strong planning and multitasking capability

Experience Design Resume Examples & Samples

Here’s a sample of what you’ll do here:You’ll collaborate with clients and internal teams to develop and implement the visual elements for a wide variety of websites and applications—both enterprise and consumer-facing, from desktop to mobile to whatever’s next—addressing various facets of the product, brand, marketing and content strategy
Plan, conduct, and lead client white-boarding sessions, workshops, design charrettes, and project meetings
Prototype solutions in various levels of fidelity, and iterate on them based on user and client feedback
Balance multiple projects at different stages and bring your unique perspective to each
Help clients better understand their users by telling their story and guiding them through the experience design process
Responsibilities:Implement clean, well-structured maintainable code for our clients, with or without strong client brand guidelines
Concept, storyboard, polish, revise and deliver interactive digital experiences
Work seamlessly with multidisciplinary teams that combine Slalom’s execution with our clients’ industry expertise
Create clickable mockups and prototypes to communicate and validate visual design decisions
Wear multiple hats and tackle a variety of design deliverables (visual/interaction/brand)
Manage your relationship with the client and present your work effectively
Qualifications:5+ years of UI/UX Development experience—taking ownership, driving understanding, and delivering solutions that exceed expectations with strong storytelling skills
Strong mark up skills using and experienced with HTML5, CSS Architecture, SASS or LESS, Javascript, etc
Strong experience with full Software Development Life Cycle with an Agile mindset using Scrum Methodologies
Strong foundation in visual design fundamentals, including color theory, typography, composition, iconography, photography, and information hierarchy
Consistent attention to detail in your deliverables, and confidence in your ability to present them to clients and clearly articulate your design decisions

Mgr-experience Design Resume Examples & Samples

Design engaging and intuitive product experiences for mobile and web interfaces
Create a look and feel that is consistent with existing Skyward and Verizon Telematics products
Work and collaborate with other UI and UX designers
Design multiple iterations and present options to a Verizon team
Communicate and collaborate with product and development teams
Deliver design specs, annotations, and assets to development team
Work with the QA team to provide design QA on developed products
3+ years as a UI designer with experience designing interfaces for mobile (iOS and Android) as well as responsive web applications
Must have a portfolio with web and mobile applications and services that demonstrates a strong design aesthetic
Proficiency in Sketch, Photoshop, Illustrator and other Adobe Creative Suite tools
Ability to balance needs of a large number of projects and work effectively with cross-functional teams
Strong communication skills articulating your design choices to a larger group
Excellent collaboration skills
Outgoing, highly organized, flexible, able to focus on long term goals and meet critical deadlines
Familiar with design sprints and working in an agile environment
Experience creating development ready assets
Experience designing enterprise level applications
Will devote themselves to understanding Skyward’s customers and their needs
Will understand when a high fidelity functional mockup is needed versus a wireframe
Will be determined and committed to perform at highest quality and excellence. Will have a laser-sharp focus on goal of on-time and zero-defect delivery
Will be highly energetic and will strongly believe in on-going learning in order to optimally exploit his/her potential at workplace. Will constantly work towards being the best and to succeed at current assignment/project
Will be entrepreneurial and will successfully challenge existing paradigms. Will have a vision and will think expansively and outside the box to consistently generate and evaluate highly innovative ideas and solutions

Experience Design Resume Examples & Samples

Responsibilities:Create stunning graphics for our clients, with or without strong client brand guidelines
Qualifications:5+ years of visual/UX experience—taking ownership, driving understanding, and delivering solutions that exceed expectations with strong storytelling skills
Consistent attention to detail in your deliverable, and confidence in your ability to present them to clients and clearly articulate your design decisions
Experience with info graphics, data visualization, persona creation, and customer journey maps
Strong interest in mobile and web UI with an aptitude for learning new technologies and a tinkering mentality

Director, Experience Design Resume Examples & Samples

Create and advance an integrated vision and scope and sequence for corps experiences that cohesively and strategically push corps member development and corps culture
Translate our regional vision and organizational core values into experiential opportunities where participants have the opportunity to see, touch, feel and learn our collective impact
Design content and oversee the execution of sessions that leverage the core principles of adult learning theory
Build partnerships with content areas experts to aid in the delivery of high quality content
Develop the brand identity of Teach For America events and deliver on it consistently in partnership with Senior Managing Director of Teacher Leadership Development
Leverage data and insights about the ongoing state of the corps experience, including teacher effectiveness, retention, student learning, and more to generate solutions that ensure experiences are relevant and responsive
Work hand-in-hand with other directors on Teacher Leadership Development team, other regional functional teams, and national Program Continuum team to create a consistent and integrated corps member experience
Key Projects you would manage include
4+ years of relevant work experience
4+ experience creating and/or executing small and large scale experiences including events, parties and a professional development for adults as part of your full-time or seasonal work is required

Director, Experience Design Resume Examples & Samples

Ensure a shared vision across the enterprise to ensure quality and cohesive user experience
Provide strategic thinking for a product and make data-driven decisions that helps guide the user experience
Lead a team of interaction designers, analysts and developers responsible for developing the highest quality user interface designs for Ellucian applications
Guide the team in producing creative and impactful solutions through ideation, leadership and regular feedback and critique
Collaborate with Product Owners, Architects, Developers and other team members to determine the optimum user interface design, workflow, and functionality of software products
Gain a deep and thorough understanding of the products your team is responsible for. Work with the user research team to understand your users and their needs
Elevate Ellucian User Experience in the professional community by identifying salient topics for and directing the creation of position papers on user centered design and innovative techniques

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