Engagement Consultant Resume Samples
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Engagement Consultant Resume Samples
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MH
M Hartmann
Matteo
Hartmann
45443 Domenica Inlet
Houston
TX
+1 (555) 884 1918
45443 Domenica Inlet
Houston
TX
Phone
p
+1 (555) 884 1918
Experience
Experience
San Francisco, CA
Client Engagement Consultant
San Francisco, CA
Becker Group
San Francisco, CA
Client Engagement Consultant
- Thought leadership – immersing yourself in the evolving social media landscape, and adapting to Twitter’s ongoing product developments
- Manage the on-boarding of new Client Dealers including systems, marketing materials and coordination with Rewards team members
- Broad knowledge of coaching and mentoring techniques
- Strategic thinking and planning capabilities; organized and detail-oriented
- Recommending best practices on effective campaigns
- Support Sales to coordinate & schedule 2nd/follow-up client meetings ultimately leading to new & incremental Sales
- Maintain Voice of the Banker site. Ensure site is current and regularly used. Gather and record comments and create action items based off of these comments. Schedule quarterly sessions to review information and develop a set of action items to address. Assign tasks to accomplish action items, report progress and completion of tasks. Provide confirmation to those bankers submitting feedback along with tracking of progress of their submission
New York, NY
Quality Engagement Consultant
New York, NY
Strosin LLC
New York, NY
Quality Engagement Consultant
- Establish and foster a healthy working relationship between the provider and Humana
- Deliver provider specific metrics and guide providers on gap closure opportunities
- Executes for Results:Effectively leverages resources to create exceptional outcomes, embraces change, and constructively resolves barriers and constraints
- Provide resources and educational opportunities to provider and staff
- Qualify, prioritize, and conduct provider visit focusing on top opportunities for improvement
- Deliver provider/member-specific metrics around profit and loss and coach providers on gap closing opportunities for Humana members
- You will report to a Clinical Manager. This area is under the leadership of the SVP & Chief Operations Officer
present
Los Angeles, CA
Business Engagement Consultant
Los Angeles, CA
Reichert Inc
present
Los Angeles, CA
Business Engagement Consultant
present
- Credibly and professionally deliver and execute programme as defined in the Statement of Work resulting in high customer satisfaction
- Development of media functions including the maintenance of existing platforms
- Develop innovative ways to encourage employee engagement through a variety of mediums
- Work effectively with the sales team to sell services to customers
- Manage the cross-site coordination and content of our display screens
- Design, maintain and develop local SharePoint sites
- Provide support function to ensure data is presented effectively
Education
Education
Bachelor’s Degree in Accounting
Bachelor’s Degree in Accounting
University of Delaware
Bachelor’s Degree in Accounting
Skills
Skills
- Excellent organisation and planning skills
- Attention to detail
- Strong writing, editing, proofreading, layout/design skills
- Excellent IT skills in particular with Word, Excel, PowerPoint Publisher, Photoshop (or similar) and Outlook
- Be able to prioritise projects and tasks
- Ability to work methodically
- Confident communicator
15 Engagement Consultant resume templates
Read our complete resume writing guides
1
New Business Participant Engagement Consultant Par Resume Examples & Samples
- To partner with senior most sales and marketing management on new business opportunities to develop a unique and winning participant engagement story that positions Prudential competitively and maximizes the value of its Day One participant engagement program for each client
- To participant as a member of the senior presentation team at finals and lead the development of all components of the participant engagement strategy
- To recommend/be accountable for appropriate level of customization for sales opportunities
- To be an expert in participant engagement for qualified retirement plans including 401(k), 403(b), 457, and Taft Hartley markets, as well as defined benefit plans
- To understand the role of investment products especially guaranteed income within a retirement plan fund line up and how to best help participants make decisions
- To present Prudentials participant engagement online tools to prospects and clients as a component of an integrated program
- To identify meaningful and unique methods of participant engagement and communications based on a plans demographics, strategic objectives, and workplace logistics
- To position Prudentials Day One program and Counseling Team to win business and to keep current on the capabilities of competitors
- Bachelors degree, Masters preferred
- Experience managing communication programs for large and complex qualified plans or employee benefits programs
- 10 to 15 years experience with communications consulting and team selling
- Willingness to travel over 50%
- Strong executive presence
- Superior presentation and consultative selling
- Strong project management , problem solving and negotiating
- Ability to set objectives based on analytics and industry trends with appropriate metrics to prove progress and results
- Ability to lead creative projects across multi media and to provide efficient and effective creative direction to multiple creative teams under pressure with a strong sense of urgency
- Exceptional verbal and written communication skillsgood marketing story teller
- Prior knowledge of financial products communication compliance requirements preferred
- FINRA Series 6 required within 120 days of hire
2
Engagement Consultant Resume Examples & Samples
- Lead deal teams and represents HP to the customer for outsourcing deals up to $500m Total Contract Value (TCV)
- Responsible for assembling all required resources/skills to develop proposal, pursue and win large international outsourcing deals. (Product Development (PD)s more than Executive Level (EL)s
- Coordinates all deal team efforts with sponsorship of Manager Services (MS) Engagement Director
- Assists in opportunity qualification and risk assessment
- Responsible for validating/endorsing the technical solution for the deal. Works with delivery to assure that solution design can be property delivered
- Leads pursuit team in developing and substantiating a winning value proposition that meets the needs of the customer, including analyzing critical business drivers and risks
- Leads negotiations for medium size, international deals and assists with large complex global deals
- Proactively manages all resource requirements throughout deal pursuit
- Helps in the transition of deal leadership to permanently assigned management to ensure seamless asset transfer, personnel transfer, technology and process adoption. Is assigned to close one or more accounts with approximate annual revenue $50-100M Frequently represents the organization to other businesses within the company and to external customers/clients. Acts as subject matter expert providing direction and guidance to process improvements and establishing policies. Frequently contributes to the development of new ideas and methods
3
Engagement Consultant Resume Examples & Samples
- Lead deal teams and represents HP to the customer for outsourcing deals up to $10m Total Contract Value (TCV)
- Responsible for assembling all required resources/skills to develop proposal, pursue and win large national outsourcing deals.(Product Development (PD)s more than Executive Level (EL)s
- Leads negotiations for national medium size deals and assists with large complex deals
- Helps in the transition of deal leadership to permanently assigned management to ensure seamless asset transfer, personnel transfer, technology and process adoption. May represent the organization to other businesses within the company and to external customers/clients. May contribute to the development of new ideas and methods
- Typically 5-7 years in complex Information Technology (IT) service business environment
- University degree preferable
- Demonstrate knowledge of corporate organization and policies
- Understanding of an services organization
- Experiences in services bids
- Financial knowledge
4
Customer Engagement Consultant Resume Examples & Samples
- To succeed in this fast paced demanding role, you will possess an excellent telephone manner and communication skills with a strong focus on customer advocacy
- Highly self-sufficient, you will be a strong team player with the ability to work both independently as well as within a strong team environment
- Knowledge of Superannuation and Insurance will ensure that you are able to hit the ground running in this role
- Additional qualifications held in RG146 Superannuation and Insurance will be essential for this role
5
Customer Engagement Consultant IP Resume Examples & Samples
- Perform business development (to grow Ericsson business & Consulting Services)
- 5+ years IP consulting / presales experience
- Strong presentation skill
6
Quality Engagement Consultant Resume Examples & Samples
- Qualify, prioritize, and conduct provider visit focusing on top opportunities for improvement
- Build & Maintain provider relationships; effectively address provider needs & PODS goals
- Comprehend the business, communicate industry trends, and produce commentary
- Facilitate/Craft strategy internally & externally. Collaborate with POD team and providers within territory
- Clarify scope of work commitments and deliverables, define measurable success criteria, monitor progress toward goals
- Deliver provider specific metrics and guide providers on gap closure opportunities
- Facilitate patients’ participation in clinical programs & identify opportunities to increase member participation
- Define gaps in Humana’s service relationship with providers and facilitate resolution
- Identify specific practice needs where Humana can provide support
- Establish and foster a healthy working relationship between the provider and Humana
- Document action plans and details of visits and outcomes within Carebook
- Prioritize Analyst work for PODS specific reporting
- Facilitate routine POD Strategy meetings
- Prior experience in healthcare
- Multi-Tasking Skills
- Strong analytic skills and ability to use data to improve patient outcomes
- Strong leadership abilities
- Must reside in Little Rock, AK
- Strong knowledge of HEDIS/Stars/CMS/Quality
- Financial experience
- Health Plan experience
- Previous Medicare/Medicaid Experience a plus
- Experience in a state and/or federally regulated health care environment
7
Quality Engagement Consultant Resume Examples & Samples
- Facilitate regular Provider Engagement Strategy team meetings with ability to prioritize and interpret data through the use of strong analytical skills
- Successfully promote practice-patients’ participation in clinical programs - providing information on participation, Clinical Program availability/descriptions and facilitating members with program engagement
- Accurately define gaps in Humana’s service relationship with providers and facilitate resolution
- Knowledge of HEDIS/Stars/CMS/Quality
- Experienced clinical background as RN
- Previous quality or process improvement experience in a hospital or physician office practice
- Strong business skills, including sales and marketing objectives
- This role is considered patient facing and is part of Humana's Tuberculosis (TB) screening program. If selected for this role, you will be required to be screened for TB
- Knowledge of Provider Rewards and MRA Coding
8
Capability & Engagement Consultant Resume Examples & Samples
- Developing and managing the tools, processes and framework required for Kaizen practitioners to generate comprehensive value aligned to delivering Successful Customer Outcomes
- Relationship management and delivering programs of work in line with stakeholder needs and the Kaizen@NAB principles
- Providing support to the Manager, Business Improvement. This support will include relationship management, providing people and thought leadership[ps and managing improvements portfolios
- Been responsible for the end to end program delivery in line with strategic priorities
- Coaching of employees across the business in the delivery of process improvement outcomes, Kaizen tools and Service Offers
- Effective change management skills and a sound understanding of dealing with change in large organisations
- Effective workshop facilitation skills to deliver implementable
- Outcomes that are acted upon
- Excellent coaching skills and to get best out of people
- Preferably >5 years business improvement & process re-engineering experience in financial, manufacturing, or consulting
- Excellent influencing, engagement and communication skills
- Excellent collaboration behaviours and relationship building skills
9
Client Engagement Consultant Resume Examples & Samples
- Serve as the Regional Liaison working with market leaders, POD’s teams, Sales teams, etc. to ensure that membership enrollment goals of Humana At Home programs are met
- Research and communicate information that will assist in the development and support of our clinical programs
- Represent the Clinical Programs to internal and external audiences as required
- 2+ years of proven successful experience in completing efficient health-related research, with associated analysis and conclusions
- Excellent PC skills (including MS Word and Excel) required
- Enthusiasm and motivation essential; a confident change-agent; strong selling and presentation and communication skills (oral and written)
- Able to travel as required for business. Anticipate 20% travel annually, though it may vary
- Must have a separate room with a locked door that can be used as a home office to ensure you and your members has absolute and continuous privacy while you work
- Degree in a health or business related field preferred
- Prior account management or commercial sales experience
- Group Medicare Advantage experience
10
Quality Engagement Consultant Resume Examples & Samples
- Experience in a clinical or healthcare setting
- Knowledge of HEDIS and CMS
- Ability to work independently under general instructions, self-directed and
- Knowledge of Stars
- Clinical experience as a RN
11
Senior Engagement Consultant Resume Examples & Samples
- At least 5 years of professional experience in a consultancy, implementation or operations role within an investment firm
- Good understanding of hedge fund workflows and operations
- In-depth knowledge of Hedge Fund/ Investment portfolio accounting
12
AIE Engagement Consultant Resume Examples & Samples
- Project, Program, Product management
- Communication skills both verbal and written
- Salesforce CRM
- BA in Business, Economics desirable
- Experience in the Bay Area preferred
- Experience working in a top tier internet firm, consulting, and/or a startup firm highly desirable
- 3-5 years experience in a related role
- Demonstrated deep content knowledge in multiple functional areas
- Demonstrated success working with clients and staff to identify issues and develop innovative solutions
- Demonstrated experience designing, preparing and/or leading effective meetings with clients
- Experience successfully leading a small team on at least one project that impacted at least one functional area
13
Thought Leader Engagement Consultant Resume Examples & Samples
- Represent US Diabetes Marketing organization at Lilly as the Thought Leader subject matter expert across the value chain including TL identification, prioritization, selection, contracting, engagement, and evaluation
- Monitor industry best practices and leverage learning across key stakeholders
- Influence complex regulatory, legal, compliance issues by leading the creation and/or modification of policies and procedures that impact Lilly TL’s across BU’s, functions, geographies, and company Alliances
- Understand, guide, and influence the requirements and touch point interdependencies on related projects that may improve thought leader contracting, engagement, and the overall customer experience. This may include but is not limited to systems, tools, training, processes, vendors, standards, policies & procedures
- Partner with the medical and global teams to develop, influence, and implement training related to the launch roadmap regarding TL functional strategy and capabilities
- Leverage the Thought Leader Community of Practice (COP) forum and other focus groups as a way to connect, share key learning, and gain critical feedback across key stakeholders
- Provide expertise and support to development and medical affairs teams in the area of TL strategy development and TL management across BU’s
- Strategy Development
- Provide best practices on thought leader identification, prioritization, selection, engagement, and satisfaction
- Partner with key stakeholders on their thought leader plan by providing specific ways to personalize engagement, retain, and strengthen relationships with key thought leaders
- Provide the right TL management training to key stakeholders at the right time
- Partner and influence functions within the customer meeting services and thought leader capability organizations to identify, change, and/or optimize any business concerns that may be obstructing the successful implementation of the TL launch strategy
- 5-7+ years of project management
- Demonstrated ability to partner and/or work successfully across functions
- Knowledge of drug development process in the pharmaceutical industry
- Demonstrated ability to influence medical and marketing leadership
- Excellent oral and written communication skills; ability to communicate clearly and succinctly with team members and leadership
- Previous experience in strategic planning that includes translation into tactics
- Strong problem-solving skills; able to anticipate and recognize problems, diagnose root causes and take corrective action to prevent recurrence
- Demonstrated success in change management
- Teamwork orientation and interpersonal astuteness
- Personal organization and time management, adaptability and initiative
- Knowledge of various forms of customer communication/promotional activities and data needs within the evolving regulatory environment
- Knowledge of the current landscape regarding conflict interests that impact thought leaders ability to partner with pharma
- Strong background in various forms of customer communications platforms
- Understand cross functional relationships across customers
- Understanding of patient journeys, moments of truth, and customer engagement
- Working knowledge of Lilly Privacy Program
- Relevant Partner/Agency/Vendor relationship experience
14
External Engagement Consultant Resume Examples & Samples
- Partner with medical and represent the commercial and customer perspective through brand and business planning processes for full integration strategically and tactically
- Closely collaborate with the medical affairs team to help align scientific disclosures, medical education plans and PR disclosures to the strategic framework of the brand (Moments of Truth, medical strategic initiatives and narrative)
- Shape and influence the development of the Global Thought Leader Strategy and lead to a successful implementation of the strategy
- 3-5+ years in US or global pharmaceutical marketing
- MBA or post graduate studies completed preferred
- Demonstrated ability to lead and influence externally, internally, and cross-functionally (especially with medical)
- Ability to think critically, analytically and independently and to lead others in doing the same. Influences complex business decisions based on data and market and customers understanding
- Ability and willingness to be the voice of the customer in all interactions
- Passionate about customer experience. Understands customers and their needs, able to transform learning into implementation for a great experience. Understands the competitive advantages of getting it right for our customers
- Understands the strategic component of the medical affairs channels and is able to work effectively across functions to advance customers’ as well as business needs
- Ability to drive solutions impacting results in the affiliates. Owns and maintains consistent 2-way communication with affiliates through regular web-conferences and the baricitinib brand intranet and other collaboration sites. Plans and leads meetings with affiliates as well as any other critical communication touch-points with the regions
- Strong learning agility, with the ability to quickly pick up basic understanding of multiple disease states, customers, markets and brands in the therapeutic area
- Ability to work well across functions
- Strong team player with a positive can-do attitude
15
Senior Engagement Consultant Resume Examples & Samples
- Clinical R&D experience working in operational roles within the clinical research arena is highly desirable
- Project management skills, rather than technical skills, are key, but a strong technical background is often required to manage competing interests
- Proven delivery / implementation success
- Demonstrates ability to work successfully in a wide range in projects, domain areas and clients
- Able to work for extended periods on site with key stake holders if required
- Able to travel extensively as part of their role to support customers globally as necessary (+30% travel)
- Demonstrates ability to work on real world problems with diverse scope and where analysis of data has allowed them to deliver value for their customer
- Ability to work at all levels within a customer organization
- A deep understanding of clinical research (pharmaceuticals, device and/or biotech sectors)
- Extensive client facing service delivery experience and superior client relationship management skills
- Ability to become a ‘Trusted Advisor’ of Medidata’s platform solutions
- Ability to work on multiple / simultaneous engagements without compromising delivery and client satisfaction
- Demonstrated ability to work with sales cycle and generate business opportunities
- Shown ability to deliver complex engagements and value for customers
- Ability to generate new consulting services revenue opportunities and seeing these through to successful conclusion
- Been primary lead on multidisciplinary engagement/project teams
- Typically requires a minimum of 8 years of related experience with a Bachelor’s degree; or 6 years and a Master’s degree; or a PhD with 3 years experience; or equivalent experience
- 8+ years in Clinical R&D / Life Sciences
- 8+ years in their practice area delivering real-world solutions
- Client side experience in the specific area
- Clinical data background and some technology implementation experience
- Advanced analytics skill set required
- LI-CD
16
Global Employee Engagement Consultant Resume Examples & Samples
- Serves as functional authority within the organization and across the industry on global community involvement and team member giving
- Develops and leads Dell's team member engagement and volunteerism strategy in line with community service, global giving, and business strategy
- Product line manager for the online community platform which acts as single hub for team member engagement
- Develops metrics and analyzes data for reporting to leadership on program effectiveness
- Measures the strategy and metrics against external benchmarking data (e.g. CECP)
- Drives awareness of Dell's team member match programs, supports on-going program administration, and identifies opportunities for improvement
- Indirectly manages global community service ambassador team
- Functional responsibility for all operational aspects (finance, governance, reporting, policy, vetting of NGO partners, vendor management, etc.) associated with team member giving and volunteerism
17
Employee Engagement Consultant Resume Examples & Samples
- At least 3 - 5 years experience in delivering strategic, insightful research
- Quantitative and qualitative research skills
- The ability to work within a team as well as independently and an interest in mentoring and developing junior team members
- Strong presentation skills and the abilty to inspire senior level audiences
18
Customer Engagement Consultant Resume Examples & Samples
- Deliver management consulting solutions to leaders in marketing, digital, and sales
- Quickly build client knowledge and credibility
- Help our clients innovate in the marketplace by designing and implementing cutting-edge marketing and sales programs, creative go-to market strategies, and accelerated product development
- Mentor clients, lead independently, participate as a team member, and/or guide less experienced consultants or clients to deliver successful projects
- 5-7 years of business and technology experience; 2+ years at a traditional consultancy and/or digital agency
- 4-5 years of digital and/or omni-channel marketing experience including building strategies and executing marketing campaigns
- Prefer a strong analytical mindset who is comfortable with marketing and customer data
- Seeking a good understanding of marketing and digital technologies from a marketer’s perspective (ex. Sitecore, Marketo, Salesforce Marketing Cloud)
- Industry experience in technology, retail, financial services, wireless, or business services
- Good project or program management experience; knowledge of process excellence is a differentiator
- Mastery of Microsoft’s applications, including Excel, Word, and PowerPoint
19
Business Engagement Consultant Resume Examples & Samples
- Pro-actively architect solutions and scope projects with clients’ business and technical stakeholders to ensure requirements are clearly defined
- Create custom Statements of Work (SOWs) clearly detailing services activities, responsibilities, deliverables, timing and pricing
- Take consultative approach to defining and structuring the programme based on review of client’s objectives/requirements
- Credibly and professionally deliver and execute programme as defined in the Statement of Work resulting in high customer satisfaction
- Work effectively with the sales team to sell services to customers
- Schedule resources and kick-off projects successfully
- Manage and drive a portfolio of projects from initiation to close
- Ensure that project vision and goals are clearly defined
- Ensure that key stakeholders are identified and on-boarded
- Ensure that issues and risks are identified and mitigated in a timely manner
- Manage multiple client and internal stakeholders
- Create status reports including estimates to completion for clients and internal stakeholders
- Define and maintain project plans
- Focus on achieving milestones and meeting deadlines
- Manage and track time in line with agreed processes
- Undertake research into Client’s industry sector, markets, and competitors
- Stay abreast of trends and technology in social/ digital marketing channels
- 3 years or more of professional project management or engagement management experience
- Ability to maintain strong client focus at all times
- Ability to work under pressure and deliver
- Ability to handle a large portfolio of clients
- Passion, energy and a collaborative work ethic
- Proven ability to ramp-up quickly and be a self-starter
- Passion for technology, particularly online communication and collaboration technologies
- Track record of working with clients and internal stakeholders at all levels
- Is optimistic and looks for solutions
20
Business Engagement Consultant Resume Examples & Samples
- Design and publish elearning modules to support training material
- Create promotional materials that are both informative and aligned to the brand
- Develop a suite of branded document templates
- Act as a brand champion and provide brand guidance to colleagues and other departments
- Ensure statistical data is presented appropriately
- Research and knowledge sharing on brand
- Produce, source, edit and catalogue a wide range of imagery
- Ensure the business unit’s achievements receive appropriate and effective publicity
- Coordinate and deliver the communication strategy
- Liaise with marketing to produce and dispatch local surveys
- Provide support function to ensure data is presented effectively
- Design, maintain and develop local SharePoint sites
- Manage the cross-site coordination and content of our display screens
- Development of media functions including the maintenance of existing platforms
- Exploring and implementing new ways to connect with employees
- Develop innovative ways to encourage employee engagement through a variety of mediums
- Confident communicator
- Strong writing, editing, proofreading, layout/design skills
- Ability to work methodically
- Be able to prioritise projects and tasks
- Excellent IT skills in particular with Word, Excel, PowerPoint Publisher, Photoshop (or similar) and Outlook
21
Member Engagement Consultant Resume Examples & Samples
- Attend workplace inductions and meetings to pitch, promote and answer queries about Mercer Super Trust products
- Influence and improve member and FUM retention via outbound calling and inbound referrals
- Proactively engage customers to identify their needs and provide appropriate solution to meet their needs via phone base and face to face
- Generate Financial Advice appointments
- Promote Fund pension products
- Promote and facilitate superannuation consolidation and additional contributions
- Provide superior professional support for all queries, and assist members to take action
- Previous experience in sales or outbound telephone customer service related role – superannuation experience is well regarded but not essential
- Experience working in a phone based and face-to-face engagement role
- Experience using Microsoft Office
- Proven experience in continually meeting and exceeding targets
- Exceptional client focus: previous experience working with clients to identify and address their needs
22
Customer Engagement Consultant Resume Examples & Samples
- Increasing the number of members who have their super exclusively with NAB
- Increasing the number of members who make voluntary contributions to their super to help narrow their personal retirement adequacy gap
- Reducing attrition to external funds and competitors
- Delivering market leading customer disclosure and product communications
- Reduce external attrition of Super (with a FY16 focus on corporate super) members
- Improve Corporate members' engagement and enablement
- Increase Corporate Super share of 'superannuation wallet' amongst eligible and existing
23
Client Engagement Consultant Resume Examples & Samples
- Strong people skills, ability to easily communicate with customers
- Strong organizational skills that will allow individual to manage multiple tasks simultaneously to meet aggressive local goals and objectives
- Ability to display a high level of discretion, trustworthiness, honesty, compassion and passion in their business dealings with internal and external customers
- Demonstrated competence in building relationships
- Strong Microsoft Office experience (Office, Excel, PowerPoint)
- Self-motivated, goal driven
- Ability to partner across cross functional teams to define and evolve a framework that will support systems needs for Cox Automotive Rewards and Coordination Desk
- Experience in managing customer and field sales relationships
- Previous Cox Automotive business experience with proven results in relationship building preferred
- 3+ years experience in a client support role that involves problem solving
24
Engagement Consultant Resume Examples & Samples
- Direct interaction with the drafting, design, and/or review of clinical trial protocols for multiple therapy areas preferred
- Direct interaction with the drafting, design, and/or review of investigator trial budgets, and/or interpretation of protocols for use in clinical trial costing preferred
- Phase I-IV clinical trial project management and or study leadership experience preferred
- Typically requires a minimum of 5 years of related experience with a Bachelor’s degree; or 3 years and a Master’s degree; or a PhD without experience; or equivalent work experience
25
Senior User Engagement Consultant Resume Examples & Samples
- At least 5 years experience in an engineering role and user engagement role
- At least 5 years experience in a developer role, (for example: Java, scripting languages) strongly preferred
- Security clearance of Top Secret (TS/SCI) Full Scope or Lifestyle Polygraph - Active
- U.S. citizenship required
- At least 10 years experience in an engineering role and user engagement role
- At least 10 years experience in a developer role, (for example: Java, scripting languages) strongly preferred
- At least 1 year experience in Hadoop
- English : Intermediate
26
Regional Engagement Consultant Resume Examples & Samples
- As a team member, works with Regional Manager and Sales Consultants to target sales opportunities and create strategy, plan and executing for key accounts to help secure business
- Develops expertise in all NGL digital solutions across spectrum across K12
- Coaches/Trains Sales Consultants and Regional Managers on digital solutions
- Responsible for implementing digital solutions in the K12 classroom. Focus on working with teachers and district to drive usage and utilization of digital solutions in the classroom and at home by the students
- Expertly present NGL Career and Tech Education solutions- demonstrating and detailing how these programs meet the needs of these customers, to targeted and key districts within region
- Sets up and conducts web-based trainings as needed
- Demonstrates knowledge of curricular trends and marketing practices
- Minimum of 3 years of related experience in teaching, training or presenting
- Lifting up to 50 lbs
- Juggling multiple priorities
- Abilty to travel 75% of the time
27
Customer Engagement Consultant Resume Examples & Samples
- Product Knowledge and Financial services experience
- Previous customer service and retention experience
- Sales Skills – Previous contact centre experience desired
- Negotiation and Influencing skills – The ability to build rapport, utilise negotiation and influencing skills in customer interactions in order to retain at risk customers
28
Managed Print Services, Engagement Consultant Resume Examples & Samples
- Participate in region and partner program / account planning, targeting and plan execution
- Become a “trusted advisor” with key regional partners and the “go-to” expert / source for Managed Print Services and Xerox Services innovation
- Collaborate and partner with Xerox MPS Sr. Consultant aligned to partner region to create a cohesive representation of partner support for MPS program stability, growth, and sales pursuits
- Remain an active participant and contributor to the offer innovation efforts, program management and market ingestion
- Leverage a standard planning tool that outlines a path for each significant partner – or class of partner – to grow their MPS / XRX business substantially. A plan should be developed for each partner, tracked and managed
- Balance partners current MPS offers (non-Xerox) and demonstrate value-add from Xerox to position XRX offers in the foreground
- Assist active partners with the knowledge, leverage and integration of key non-XRX value add elements that complete a more competitive offer portfolio
- Own responsibility for regional MPS targets for growth and profitability
- Leverage personal knowledge and network to enable partners to have the appropriate internal contacts and knowledge network to get answers and support necessary to demonstrate the highest quality support and backing available in the market (e.g. virtual MPS personnel)
- Leverage critical Xerox tools (e.g. Newfield, Business Case, SOW, PM, RACI, etc.) with and for our partners – allowing them to properly use these tools to our collective advantage. As with all Xerox IP, protection of Xerox property is part of this mission
- Become the “trusted advisor” on solutions that address the partner’s business challenges
- Participate with the region team sales organization in account planning with targeted partners
- Provide the business rationale and risk assessment to management for making investments in the partners to develop business
- Leverage the global channels MPS team to develop a model for best practice replication and constantly improving market penetration
- Assist partners in leveraging any and all appropriate resources to deepen our relationship(s) and grow our collective business
- Developed and executed business strategies to substantially increase revenue/bookings
- Demonstrated ability to consistently and effectively leverage the myriad of market-based tools from Xerox
- Demonstrated ability to develop a P&L, partner / market / account strategy
- Sufficiently technical to lead consulting solutions design and sales
- Ability to manage P&L and partner plan
- Ability to leverage existing service portfolios and identify creative new offerings to grow revenues
- Ability to ensure the highest levels of partner satisfaction regarding engagements and contractual commitments
29
Participant Engagement Consultant Resume Examples & Samples
- Responsible for thorough understanding of retirement plan offering, employee demographics, and communications goals
- Responsible for understanding trending in benefit marketplace and how it impacts benefit utilization. Also responsible for understanding company’s product line and be able to translate value to client and their employees
- Provide input in to the end-to-end consumer experience; knowledge in consumer behaviors, media preferences, demographics and psychographics. Partner with other marketing groups to incorporate behavioral finance and segmentation research and insights into the strategy
- Be a source of new ideas and inspiration; proactively leverage insights and funnel them into actionable recommendations for clients
- Work closely with marketing shared services group to ensure all components of client strategies are developed, delivered, and measured
- Manage book of business communication budget
- Bachelor’s degree with 7+ years experience in a corporate or ad agency setting
- Financial services and/or benefit experience – One or more of DC, DB, NQ, health care benefits a plus but not required
- Demonstrated knowledge of all media, including digital and social
- Demonstrated success at strategic communications activities, including use of personalization in all media; push and pull strategies
- Balance of creative and analytical approach to problem solving; ability to interpret data and research findings into strategy recommendations
- Excellent presentation and relationship management skills – strong verbal and written communication skills, demonstrated diplomacy in handling complex situations and/or audiences, ability to present plans and proposals in group and/or one-on-one settings
- Critical Thinking: Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution
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Employee Engagement Consultant Resume Examples & Samples
- Ideally you will have worked within a fast paced, process driven and customer focused environment
- Experience within recruitment, careers advisor or similar would be ideal but not essential
- Need to be highly organised
- Confident administration skills
- Excel experience needed
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Digital Customer Engagement Consultant Resume Examples & Samples
- Support the process of creating Global Digital marketing strategies, long range plan, policies, and procedures – starting with a strategic business plan that includes planning, programs and tactics
- Partner to ensure that digital marketing solutions are aligned with and supported by Baxter’s global business units and global communications
- Lead and develop strategic commercial initiatives, in conjunction with marketing teams, across the globe to enhance the skills and capabilities of all marketers
- Develop the business case for new, scalable, digital marketing capabilities and solutions with an agreed upon return on investment (ROI)
- Drive digital enterprise collaboration, education and communication
- Understand Baxter and Commercial business strategies and goals and translate them into technology solutions & services that support the achievement of these goals
- Lead and communicate the Commercial IT digital enterprise vision and strategy in support of the Commercial business
- Build and maintain partnerships with internal IT and business stakeholders at all levels of the organization
- Proactively engage and act as a knowledgeable and strong digital customer engagement partner and champion for global / region marketing teams by collaborating, training and upskilling
- Partner with multiple Global Information Technology (GIT) teams to identify, enable, and operationalize technology solutions to support the rapid scaling of digital activities and platforms across the globe
- Be a digital thought leader by staying on top of trends in the life sciences industry and by keeping the company at the forefront of new developments
- Excellent judgment and customer interaction skills -strong analytical, communication, interpersonal skills absolutely required
- Strong organizational and time management skills; proven abilities to effectively manage and complete multiple priorities and projects
- Consulting experience with an ability to communicate complex issues in a simple way and proven ability to influence without authority
- Comfortable working in the ‘gap’ between technology and the business needs driving technology – providing strategy and guidance in both directions
- Track record of achievement in relationship management and influence across geography
- Ability to communicate complex information, concepts and market understanding across all levels of the organization to audiences of all levels of seniority and technical aptitude
- Demonstrated initiative, creativity, strategic capabilities, and analytical and financial skills
- Experience in website development, Search engine optimization, email marketing and automation, social media and APP design and development
- Experience and familiarity with multi-channel marketing, closed-loop marketing, marketing automation, and/or similar, tech-driven marketing methodologies (preferably IBM Marketing Cloud)
- Understanding of Customer Relationship Management software (CRM) capabilities and limitations (preferably Salesforce.com)
- Bachelor’s degree in a technical or business related field
- 5+ years’ experience leading a commercial-focused services team in an environment similar to Baxter’s in size and complexity
- 4+ years’ experience developing digital solutions across multiple platforms
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Senior Engagement Consultant Resume Examples & Samples
- Ability to become a “Trusted Advisor” of Medidata’s platform solutions
- University experience; or equivalent experience
- Experience in Clinical R&D / Life Sciences
- Experience in their practice area delivering real-world solutions
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Inside Math Engagement Consultant Resume Examples & Samples
- As a team member, works with Inside Sales Manager and Inside Sales Consultants to target sales opportunities and create strategy, plan executing for all key accounts to secure business for NGL’s math products
- Reports sales activity to management, including our partner, and is accountable for Inside math business
- Coaches/trains Inside Sales Consultants and Inside Sales Managers on math products
- Conducts customized presentations if national presenters are unavailable
- Demonstrates knowledge of curricular trends and marketing practices within the math disciplines
- Minimum of 3 years related experience in teaching, training, selling, or presenting
- Ability to communicate clearly in virtual and in-person settings
- Evidence of strong customer orientation and ability to form and build effective customer relationships
- Ability to travel overnight, must be able to travel by both auto and air
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Math Engagement Consultant Resume Examples & Samples
- As a team member, works with Regional Manager and Sales Consultants to target sales opportunities and create strategy, plan executing for all key accounts to secure business for NGL’s math products
- Reports sales activity to management, including our partner, and is accountable for math business in the region
- Develops expertise in NGL math solutions across Pre-K-AP spectrum
- Coaches/trains Sales Consultants and Regional Managers on math products
- Responsible for implementing math products in the K12 classroom. Focus on working with teachers and districts to drive usage and utilization of math solutions in the classroom and at home by the students
- Manages In-Service and Training and provides comprehensive knowledge of products
- Coordinates with national presenters for district sales opportunities
- Conducts customized presentations if national presenters is unavailable
- Position involves lifting, setting up and breaking down conference materials. Boxes weigh up to 50 lbs
- Minimum of 3 years related experience in teaching, training, selling, or presenting mathematics
- Flexibility and adaptability to change
- Demonstrated understanding of and comfort with computer based technology
- Strong training / presentation skills
- Ability to travel overnight, approximately 50%-70%; must be able to travel by both auto and air
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Senior Business Engagement Consultant Resume Examples & Samples
- Strong analytical and innovative skills for strategic planning, sound decision-making, and problem solving and ability to work well under tight business driven deadlines
- Experienced working as part of a project team gathering requirements, conducting research and task management against a timeline
- Demonstrated ability to lead large projects
- Demonstrated ability to influence and work closely with Business Partners and Leadership at the senior levels
- Defines, with assistance from the project sponsor and functional managers, the project goals, project plan and schedule
- Coordinate cross-functional meetings with various functional areas
- Maintain project documentation and disseminates information to the project stakeholders in a timely manner
- Must be comfortable with ambiguity and be resourceful enough to find solutions on your own; a fast learner
- Ability to present and apply creative alternatives for improvement
- Experience with MS Office (Word, PP, Excel)
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Engagement Consultant Resume Examples & Samples
- Bachelor's degree in Accounting, Finance, or Computer Science related subject
- 2-5 years of professional experience in a consultancy, implementation or role within an investment firm
- Knowledge of Hedge Fund/ Investment portfolio accounting
- Experience implementing investment management software, preferably a portfolio management system
- An understanding of Project Management and Project Lifecycle
- Familiarity with SQL and Web Services a plus
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Employee Engagement Consultant Resume Examples & Samples
- Minimum of 5+ years of related customer service and/or sales (Required)
- Bachelor's degree or equivalent work experience (Preferred)
- Property & Casualty License and experience (a plus)
- Ability to contribute to the achievement of sales metrics and revenue targets
- Strong leadership skills and abilities
- Exercise good judgment and align with company policies, procedures and compliance
- Positioned with a strong focus on the customer
- Work successfully in a fast paced, highly demanding work environment
- Commitment to continuous, ongoing improvement in the level of service/sales provided to internal and external customers
- Ability to manage change and to support company-wide initiatives
- Ability to work effectively as a member of a team
- Can lead multiple projects simultaneously with ability to prioritize varying deadlines
- Strong writing, editing and verbal communications skills
- Experience in providing strategic counsel to senior executives across functions
- Demonstrated ability to build consensus among diverse leaders and manage sensitive situations discreetly
- Ability to make quick decisions in a professional and confident manner, based on research, knowledge, and strategy
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Engagement Consultant Resume Examples & Samples
- 3-5 years of experience in a Financial Services or Investment Technology company, specific to Trading and Operations work
- Understanding of multi-asset financial instruments (Equities, Options, Futures, FX, Fixed Income, and OTC Derivatives)
- Good understanding of project management methodologies and implementation best practices
- Strong communication skills, and ability to translate user needs into software workflows
- Collaboration with R&D team to facilitate product improvements
- Ability to work as part of a team and participate in multiple ongoing projects
- Ability to travel up to 30% of the time
- Familiarity with FIX, SQL and Web Services is a plus
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Engagement Consultant Resume Examples & Samples
- 3-5 years of experience in a Financial Services or Investment Technology company, specific to Operations work
- Ability to Collaborate with R&D team on product improvements
- Familiarity with SQL, Reporting Technologies, and Web Services is a plus
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Watson Customer Engagement Consultant Resume Examples & Samples
- 3 a 5 años de experiencia en E- Commerce y Marketing digital
- Inglés Avanzado
- Experiencia en implementaciones e integraciones técnicas
- Conocimientos de lenguajes de programación
- Experiencia en diversas industrias
- Experiencia en Multinacionales
- Experiencia en grandes cuentas
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Client Engagement Consultant Resume Examples & Samples
- Establish a strong partnership with partners and / or resellers
- Create consultative presentations to demonstrate product features and enhancement
- Recommending best practices on effective campaigns
- Thought leadership – immersing yourself in the evolving social media landscape, and adapting to Twitter’s ongoing product developments
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Stakeholder Engagement Consultant Resume Examples & Samples
- Provision of specialist stakeholder communications and engagement to projects across AECOM’s UK business
- Support in identifying new business opportunities for the provision of stakeholder engagement services and leadership of associated proposal development; and
- Take a leading role in the ongoing proactive promotion of AECOM’s stakeholder engagement services to both internal and external audiences
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Employee Engagement Consultant Resume Examples & Samples
- 2+ years of experience with supporting writing, editing, and proofreading communications strategies and campaigns and writing, editing, and proofreading digital strategies
- Experience with digital platforms
- Experience with developing presentations and decks
- Ability to provide writing samples
- BA or BS degree in Literature, Journalism, Public Relations, or Marketing
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Senior Business Engagement Consultant Resume Examples & Samples
- Ability to taking larger initiatives and deconstruct the work into manageable deliverables and deadlines
- Demonstrated ability to work closely with Business Partners and Leadership at the senior levels
- Strong influencing skills and ability to interact with senior management
- Strong customer service delivery skills
- Effective, positive verbal and written communication skills
- Professional business demeanor; demonstrates patience, ability to negotiate effectively and network within/outside of the organization
- Ability to communicate and present effectively to all levels of the organization
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Client Engagement Consultant Resume Examples & Samples
- Monitor, evaluate and score pre-determined number of client communications for all lines of communication within ExpressBank. Work collaboratively with management and ExpressBank team members in an effort to maintain and improve quality customer service. Provide reporting to management staff to determine trending and potential coaching/training opportunities. Coach ExpressBank employees in ways to improve the client experience and improve quality scores
- Review complaint reporting to identify trends. Act as a liaison with corporate compliance regarding complaints. Receive complaints from various sources, assign for resolution and track and record the resolution. Analyze and provide reports on trends. Analyze complaints and prepare best practices on complaint identification and resolution. Lead monthly complaint review session. Partner with training and management on training strategies regarding complaint identification, resolution and tracking
- Coordinate executive call listening sessions and client survey review sessions. Capture action items, assign tasks and report completion of tasks at future sessions. Track tasks identified to completion and provide reporting. Trend transaction, new account and other client satisfaction/engagement surveys, including verbatim. Provide management feedback and provide reporting
- Maintain Voice of the Banker site. Ensure site is current and regularly used. Gather and record comments and create action items based off of these comments. Schedule quarterly sessions to review information and develop a set of action items to address. Assign tasks to accomplish action items, report progress and completion of tasks. Provide confirmation to those bankers submitting feedback along with tracking of progress of their submission
- Various other tasks or assignments regarding survey vendor, channel studies and report development
- Broad knowledge of coaching and mentoring techniques
- Thorough knowledge of consumer banking products, services and delivery systems
- Thorough knowledge of bank operations, call center operations or retail sales/service environment
- Excellent problem-solving and conflict resolution skills
- Proficient in various software applications such as MS Office programs and SharePoint; strong Excel skills. Ability to generate reporting and visual displays of key data
