Data Center Manager Resume Samples

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IB
I Baumbach
Ian
Baumbach
2626 Kunde Mission
Chicago
IL
+1 (555) 308 0422
2626 Kunde Mission
Chicago
IL
Phone
p +1 (555) 308 0422
Experience Experience
12/2015 present
Los Angeles, CA
Senior Data Center Manager
Los Angeles, CA
Senior Data Center Manager
12/2015 present
Los Angeles, CA
Senior Data Center Manager
12/2015 present
  • Create, maintain and improve operational work instructions
  • Develops and maintain metrics for data driven reporting, analysis, and proactive improvements
  • Identify process based improvements that generate operational and financial efficiencies including the development and presentation of the business case
  • Knowledge of performance management & critical awareness methods and implementation standards
  • Flexible and willing to adjust to new patterns, shift work and responsibilities
  • Manage large infrastructure projects
  • Establishes policies, procedures, standards and operating processes that ensure the highest operational effectiveness
03/2011 09/2015
Philadelphia, PA
Data Center Manager, JP
Philadelphia, PA
Data Center Manager, JP
03/2011 09/2015
Philadelphia, PA
Data Center Manager, JP
03/2011 09/2015
  • Execute all aspects of data center operations including the operation, maintenance and repair of all mission critical equipment and systems supporting a 24x7 data center operation to achieve 100% uptime and 100% compliance with all customer SLAs
  • Supervises all construction activity and installations, in coordination with internal and external construction resources, to ensure system design, installation and testing adhere to operational standards. Witness testing of all equipment during commissioning and validate sequence of operations and receipt of all operational documentation
  • Manages provisioning of data center services including colocation, connectivity, raised floor services, deployment and any additional services to be delivered to data center customers
  • Oversees local installation, maintenance and repair of all network infrastructure supporting all Digital Realty and customer connectivity in coordination with internal IT and network personnel
  • Supervise local engineering team to ensure adherence to standard operating procedures, sequence of operations and maintenance standards to guarantee execution of Digital Realty’s periodic maintenance program and maintenance calendar
  • Develop, implement and audit local standard operating procedures, sequence of operations and maintenance standards to be in compliance with Digital Realty’s standards and industry best practices
  • Supervise local change management processes including the review and approval of all Method of Procedures (MOPs) for maintenance and one-time/emergency repair events in coordination with onsite personnel, contractors and customers
01/2007 09/2010
Houston, TX
Data Center Manager
Houston, TX
Data Center Manager
01/2007 09/2010
Houston, TX
Data Center Manager
01/2007 09/2010
  • Manage upwards of 30 individuals, observing technicians’ performance, and serving as an escalation point for issues requiring escalations
  • Assist with daily operational duties including shipping and receiving and facility walkthroughs
  • Evaluate scheduling to cover 24/7 operations - this includes interviewing and hiring applicants
  • Responsible for hiring, developing and directly managing a team of Data Center Operators
  • Evaluate scheduling to cover 24/7 operations. This includes interviewing and hiring applicants
  • Project manage, including plan and execution, of all internal raised floor projects including CAR planning and creation
  • Manage IT hardware installations, which includes setting up cabinets, racking equipment, and cabling devices
Education Education
Bachelor’s Degree in Electrical
Bachelor’s Degree in Electrical
Auburn University
Bachelor’s Degree in Electrical
Skills Skills
  • Knowledgeable in support of various storage solutions (NAS & SANS, EMC, Hitachi, etc.)
  • Design and manage the cable infrastructure and ensure compliance with all applicable regulations
  • Strong working knowledge of the following
  • Excellent benefits including health, dental, vision, 401 (k), disability and life insurance
  • Knowledgeable in support of various operating systems (Windows, LINUX & Solaris)
  • Ability to work on multiple projects at a time
  • Mentor individuals to ensure employees have the ability to move up in the organization
  • Good supervisory skills
  • Excellent verbal and written communication skills
  • Knowledge of Linux or Unix systems administration
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1

Santa Clara Data Center Manager Resume Examples & Samples

  • Oversee data center projects as assigned to you to ensure scope, schedule and budget are met
  • Ensure that the data center is adequate to support various customer system landings. This includes, space, power, cooling, and structural loading requirements
  • Ensure that all Intel standards for Operational reliability and availability are met
  • Key stakeholder management and interaction, including external vendor management
2

Data Center Manager Resume Examples & Samples

  • Manage the design, construction, installation, configuration, support, and maintenance of all Data Center mission critical infrastructure
  • Manage all electrical and mechanical infrastructure needs such as UPS systems along side provider
  • Own the relationships with vendors, hosting providers, Circuit providers and any other 3rd party services we use to build our infrastructure
  • Provide on-site assistance for customer and network issues isolation and resolution, perform basic system administration and reconfiguration in order to restore services
  • Manage Data Center expansion and consolidation projects
  • Translate server, storage, and networking requirements into specific Data Center needs (space, racks, power, AC, cabling) with cost estimates
  • Balance the need to "keep services running" while allocating time for capacity planning, upgrades, long-term and/or high-impact projects
  • Improve operational processes and documentation; document diagrams using DCIM software and/or other means
  • Define policies, procedures, and standards related to performance, capacity, availability, continuity, and security
  • Identify and implement critical metrics necessary to manage and monitor the performance of overall operations including: capacity, availability, budget, and inventory
  • Manage and ensure SLA compliance
  • Manage Data Center engineers in conjunction with other operational teams, fostering an atmosphere of collaboration within the organization, emphasizing teamwork and professional development
  • Establish clear goals and performance targets for the team while rewarding initiative, dedication and technical excellence
  • Manage the department budget, establishing financial and procurement controls
  • Drive initiatives to reduce manual processes through automation
  • Own the uptime and reliability and availability of our infrastructure
3

Assoc Data Center Manager Resume Examples & Samples

  • Responsible for the overall operation, security, reliability and availability of AOL's data centers
  • Manages projects and deadlines in anticipation of customer needs and requirements; effectively designs work processes and shapes deadlines to meet those needs
  • Foresees potential business or technical issues within the project and addresses them before they become problems
  • Acts as a change agent on matters that affect the project; helps to identify and eliminate barriers to needed change and improvements and frequently offers new ideas to resolve old problems
  • Delivers messages, both verbally and in writing, which is clear and concise in nearly every instance; seeks feedback from others on their understanding of one’s communication, deadlines, project plans and status
  • Promotes an environment within and across departments in which diversity of ideas, opinions, and backgrounds is respected and valued
  • Bachelor’s Degree or approximately 5-7 years directly related experience
4

East Coast Data Center Manager Resume Examples & Samples

  • Identify, develop and apply “Best in Class” approaches/practices to data center functions, ensuring the highest level of customer satisfaction - including but not limited to racking, stacking, cabling & troubleshooting of infrastructure
  • Lead onsite server, storage, & network Level 1 troubleshooting & project work (physical/logical)
  • Develop/update documents & checklists and train staff on best practices for efficient & effective Level 1 server/storage/network troubleshooting
  • Lead/partner with other organizations to troubleshoot and resolve business-critical situations
  • Develop triage methodologies for IT infrastructure events/occurrences requiring onsite remediation
  • Develop best practices for effective & efficient project implementation
  • Lead/assist in problem management trending & recommend/implement effective solutions
  • Lead infrastructure regression testing to ensure operational readiness of the environment
  • Partner with IT Compute, Storage & Network teams to assess & implement new technologies housed in the data centers
  • Manage IT data center space & power utilization
  • Review & update testing plans for data center continuity, collaborating with Application & Infrastructure teams
  • Ensure that assets (physical/logical) across all data centers are properly documented and inventories are updated in real-time using a Data Center Management tool
  • Perform vendor management & ensure quality is delivered; this includes (but is not limited to) establishing/monitoring service levels, escalating issues (as required) and ensuring contract compliance
  • Monitor & review reporting on core facility equipment; interface with facility personnel to ensure availability & reliability of mechanical/electrical/structural infrastructure
  • Ensure change management processes are strictly followed
  • Maintain & update physical access procedures for the data centers
  • Interface with divisional, departmental and facilities leads to maintain escalation and response plans
  • Collaborate with Incident Management & Crisis Management teams within NBCUniversal on applicable events
  • Proven IT data center experience including direct on-call experience
  • Min 5-7 years of overall IT industry experience which includes Network, Server & Storage support
  • Proven experience in vendor management
  • Strong analytical, organizational, and problem-solving skills
  • Strong customer communication skills (interpersonal/oral/written) with an ability to communicate complex technical design concepts and translate into non-technical business solutions
  • Interested candidates must submit a resume/CV online to be considered
  • Must be willing to travel and work overtime, and on weekends with short notice
  • Available 24/7/365 excluding pre-approved exceptions
  • Desired Characteristics
5

Data Center Manager Resume Examples & Samples

  • Site Survey /Identification of communication rooms at all sites
  • Finalization of Site Drawing & Bill of Material/ Equipment Receipt at warehouse,
  • Staging, Inspection & dispatch/Site Preparation,
  • Equipment Installation and Commissioning at Locations/Site Integration ATP,
  • Documentation/Migration to MPLS network
6

Data Center Manager Resume Examples & Samples

  • Managing projects related to Business Continuity/Disaster Recovery, ITIL/ITSM and engagement analysis
  • Leading teams, including enabling teams to generate a technology vision, establish direction and motivate members, create an atmosphere of trust, leverage diverse views, coach staff, encourage improvement and innovation, and lead by example as a team member yet execute independently
  • Leading a solution based practice enhancing organization, developing approaches/methodologies, building thought leadership, leading engagements and providing consistent communications to clients and leaderships
  • Producing thought leadership and solutions materials
  • Being recognized in the Information Technology industry as a credible participant in the technology dialogue
7

Data Center Manager Resume Examples & Samples

  • Oversee operations onsite and remotely through a coordinated effort between IT, 3rd parties and Engineering and Data Center Operations
  • Lead teams of either in-house or outsourced professionals to be able to perform at all technical levels and work independently
  • Be on call 7x24x365 if management escalation is required to respond to facilities concerns and emergencies
  • Manage vendors to ensure 24x7 uptime, facility cleanliness and appearance
  • Provide Capacity Planning reports
  • Ensure the change management process is followed for work associated with projects and repairs
  • Manage delivery of data center change requests and capacity upgrades, insuring adherence to Change Management processes and data center best practices
  • Manage elastic labor pools of local 3rd party Low Voltage providers of choice (CIM, Inglett & Stubbs, etc), insuring both quality of interaction from CAI and quality of delivery by 3rd party
  • Manage logistics of company assets at the data center (I don’t do this today, but everyone wants me too)
  • Reasonable on the spot purchasing authority of pieces/parts (ie a minor KTLO budget) Manager’s discretion
  • Manage and perform research to design new advanced data center
  • Ensure adherence to all established guidelines and management practices for employees
  • Coordinate with various departments and perform integration of critical systems into infrastructure
8

Data Center Manager, Viper Resume Examples & Samples

  • Monitors capital and operating expenditures and makes recommendations
  • 3 + years Data Center Management Experience
  • College Degree preferred or 3+ years of directly related Data Center M
  • Data Center Management Certifications preferred
  • Two plus years of experience in IP and Data Networking
  • Three plus years of management experience
  • Diverse knowledge of HVAC dynamics
  • Superior interpersonal skills with the ability to work with vendors, employees and management
  • Ability and willingness to adapt and accept change with strong decision-making skills to complete projects successfully
  • Strong team working skills; develop and maintain excellent leadership skills including proactive customer service oriented working relationships with all appropriate levels inside and outside the company
  • Personal qualities to include integrity, respect for others, personal responsibility, and a passion to approach all aspects of the job with enthusiasm
  • Strong understanding of the IP protocol suite (e.g. ARP, IP, TCP, DNS, SNMP)
  • Strong grasp on server administration (i.e. Unix, Linux and Windows platforms)
  • Solid abilities using Microsoft Office
9

Data Center Manager Resume Examples & Samples

  • Leadership: Manage day to day projects and priorities of the Cloud Operations department; lead team of analysts/engineers responsible for the day-to-day setup, maintenance and support of STARLIMS customer installations in the cloud
  • Implementation: Ensure successful deployment of informatics products and solutions in a customer-centric scalable manner measured by customer satisfaction
  • Support/Customer Service: Provide high quality of service 24/7 to Abbott Informatics’ global customer base, including proactive monitoring and responding quickly to support issues; monitor customer satisfaction and optimize service delivery to maintain high quality of service
  • Quality: Establish cloud operations policies & procedures under the Quality System, including security, disaster recovery, monitoring and customer communications; responsible to ensure cloud operations are performed to applicable legal and regulatory requirements including HIPAA compliance for Clinical customers
  • Financial: Manage infrastructure & resource costs to deliver operating margins; identify and implement cost savings opportunities through automation and optimizing resource utilization
  • Commercial: Partner with commercial teams to secure new deals and build the cloud business through global expansion and the future launch of multi-tenant products
  • Architect, design, implement and support laboratory information management systems
  • Assist Business Analysts to determine and clarify information needs and business requirements
  • Analyze requirements and business intelligence data to clarify rules and complete requirements and design specifications
  • Organize, assign, track and manage quality of the construction and test efforts of LIMS implementations
  • Complete analysis to support planning and estimation of LIMS implementations
  • Guide the business, management and IT with understanding modern LIMS implementation concepts ; Leverage industry best practices in LIMS implementations, tools, methods is preferred
  • Minimum 3 years of management experience including management of resources, priorities and projects to accomplish goals and meet deadlines; minimum 3 years of experience managing P&L
  • Minimum 8 years of relevant work experience delivering enterprise solutions, including systems analysis and infrastructure administration (Windows Server & SQL Server)
  • Minimum 4 years of running infrastructure ; AWS certificate a plus
  • Experience moving on-premise enterprise software to cloud is a plus
  • Experience in building a new business
  • Excellent customer service skills; ability to evaluate, troubleshoot, and follow-up on customer issues as well as replicate and document for further escalation
  • Strong communication skills to work with leadership, commercial teams and customers
  • Ability to effectively prioritize and execute multiple tasks in a high-pressure environment including during disaster recovery/crisis situations
  • Ability to keep up to date with trends in Cloud service delivery and update department practices to remain competitive
10

Data Center Manager Resume Examples & Samples

  • 5+ Years’ of experience of Data Centre Operations & Management in a renowned Organisation. Telecom operator experience preferred
  • Goodwritten and analytical reporting skill
  • Strong Ability to analyse and diagnose performance issues from Reports
  • Ability to read communication styles of team members and contractors who come from a broad spectrum of disciplines
  • Ability to elicit cooperation from a wide variety of sources, including upper management, clients, and other departments
  • Hands on experience on all Electrical and Power utilities being used in a typical Data Centre environment like Power Transformers, breakers, Battery Banks, UPS , Air-Conditioners , Diesel Generator sets , Fire alarm systems, SPD’s , etc
  • Good knowledge of telecom network infrastructure setup & operations, including Core, RAN & Transmission Network
  • Should possess essential Networking skills to fully understand networking between Data Centres from monitoring point of view
  • Ability to effectively prioritize and execute tasks in a high-pressure environment is crucial
  • Good DCIM knowledge
  • BSc/Engineering degree in Electrical/Electronic or higher
  • CCNA preferred
11

Data Center Manager Resume Examples & Samples

  • Prioritize and assign trouble tickets to data center technicians and operators
  • Coordinate change management resources
  • Recommend, document, and oversee policies and procedures to meet industry best practices and to meet required SLAs
  • Networking experience and knowledge of cabling best practices
  • Experience in hiring skilled technology workers
12

Data Center Manager Resume Examples & Samples

  • An engineering degree or equivalent
  • 5+ years of relevant engineering experience managing large scale services
  • At least 3 years building strong, successful technical teams in a similar culture
  • High degree of organization and detail-orientation
  • Proven track record of success in delivering complex projects
  • Prior ownership of the operation of a mission-critical team and/or product
  • Ability to consistently deliver results despite competing priorities and distractions
  • Ability to oversee multiple geographically separated locations including up to 60% travel
  • Technical depth to pass at least one of our Network Engineer, Systems Engineer or Developer Support Engineer skill set
  • Appropriate Security and Safety awareness
  • Project Management Experience
  • Extensive OE and or Agile experience
  • Capacity planning and budgetary experience
13

Data Center Manager Resume Examples & Samples

  • In-depth knowledge of Linux systems administration
  • In-depth hardware architectures knowledge and troubleshooting experience
  • Technical writing experience
  • Prior project management experience
14

Away Team Data Center Manager Resume Examples & Samples

  • Assembly and Management of a team of Data Center Technicians; this includes all aspects of people and performance management. The technicians will span in function from traditional Data Center Technicians to DCEO EOTs and Logistics techs
  • Ensuring effective and efficient Management of day to day Datacenter Operations in the new regions
  • Manage and improve the work-flows and through-put for Data Centers Operations
  • Become a subject master in Data Center Operations with specific subject matter expertise in all aspects of starting up new regions
  • Responsible for recruiting and scheduling members of an away team – both permanent away team members and “transient” members recruited from existing clusters
  • Responsible for recruiting leadership and technicians in new regions
  • Responsible for coordinating a training plan for the new employees permanently resident in the new regions
  • Co-location vendor management and monitoring
  • Coordinate with TPMs and launch managers to ensure the new region launch process remains on schedule
  • Ensuring Data Center is compliant with all relevant security policies and procedures
  • Ensuring new data centers are compliant with relevant safety policies and procedures
  • Position requires significant willingness to travel to new regions – candidates should expect a travel schedule of 40-60% of their time. Travel will be both domestic(US) and international
  • Requires 5+ years leading technology teams with work experience as an information technology operations manager
  • Understanding of Power, Cooling & Facilities Engineering inside a Data Center
  • Experience in AWS logistics software, processes and best practices
  • Knowledge of server hardware maintenance/troubleshooting across multiple server vendors
  • Some experience of managing large scale disk sub-systems
  • Some experience of Linux or another Unix OS
  • Some knowledge of Linux in a SAN/NAS Environments
  • Experience with capacity planning, preferably at a server and Data Center level
  • Experience with starting up new AWS regions with knowledge of DCO, DCEO, Logistics and security
  • Experience with network equipment in an enterprise environment including AWS cabling standards
15

Data Center Manager Resume Examples & Samples

  • Walk jobsites in uneven terrain
  • Regularly walk, use hands and fingers, handle or feel, reach with hands and arms, stoop, kneel, crouch
  • Carry objects weighing up to 40 pounds for short distances
  • Reach and stretch to position equipment and fixtures while maintaining balance
  • Use hands to manipulate small wires and objects
  • Occasional work in tight and/or narrow spaces, such as under raised floors
16

Data Center Manager Resume Examples & Samples

  • Oversees day-to-day operations and provides broad delegation authority for planning, directing, coordinating, administering, and executing of daily operations and maintenance activities
  • Manages staff to support daily operational tasks, projects/activities and established priorities to ensure Key Performance Indicators are met
  • Defines, acquires, and allocates budget, staff, and other resources necessary to accomplish KPIs, SLAs and customer requirements
  • Interviews, selects and trains staff to provide quality results for the organization as needed
  • Ensures a unified and efficient organizational response to IT operation needs
  • Reviews policy and procedure and ensure all IT systems and services are remain in compliance with agency, policies and guidelines
  • Ensures consistent baseline compliance of deployed services and synchronization of development, test, and integration with the production environment
  • Responsible for promoting a learning organization, facilitating knowledge transfer and cross-training of staff across multi-disciplined teams
17

Data Center Manager Resume Examples & Samples

  • Provide Data Center weekly status reports to Contractor Program Manager and government representatives
  • Manage physical access to datacenters and to the racks in the datacenters
  • Manage the Datacenters Service Level Agreements
  • Liaise with the datacenters support staff
  • Liaise with the datacenters customers/users
  • Design and manage the cable infrastructure and ensure compliance with all applicable regulations
  • Design and manage rack layouts and ensure compliance with all applicable regulations
  • Follow Datacenters procedures and processes and with Government approval establish new and/or modify existing procedures and processes for efficiency
  • Refer customer requests for system health/status monitoring to IT Operations
  • Track the completion of all service and access requested for Data Center
  • Plan and schedule work to perform in the Data Center during Monday through Friday business hours on a weekly basis
  • Plan and schedule work to perform in the Data Center during non-business hours on a weekly basis
  • Ensure all Data Center security and escort policies are followed
  • Provide equipment accountability and coordination of Data Center equipment installations/removal
  • 7 years’ experience with the management of large IT Computer rooms daily activities such managing room access, planning and scheduling equipment installation and facility work, accountability of equipment being installed or removed, documenting room floor layouts and rack elevations, and maintaining the accuracy of all documentation and databases
  • Must currently have, or obtain within 180 days of the program, one of the following accepted certifications
  • Data Center Engineering Specialist
  • Data Center Operations Specialist
  • Data Center Technology Professional
  • Must have an active TS/SCI with Polygraph security clearance to start on the program
  • 3 years experience within the Intelligence Community
18

Data Center Manager Resume Examples & Samples

  • Manages all local customer installations, in coordination with Sales Engineering, Design & Construction and Colocation Operations to coordinate customer move-ins and turn-ups, including deployments, power circuit installations and connectivity requirements
  • Oversees local installation, maintenance and repair of all network infrastructure supporting all Digital Realty and customer connectivity in coordination with internal IT and network personnel
  • Supervise local engineering team to ensure adherence to standard operating procedures, sequence of operations and maintenance standards to guarantee execution of Digital Realty’s periodic maintenance program and maintenance calendar
  • Develop, implement and audit local standard operating procedures, sequence of operations and maintenance standards to be in compliance with Digital Realty’s standards and industry best practices
  • Supervise local change management processes including the review and approval of all Method of Procedures (MOPs) for maintenance and one-time/emergency repair events in coordination with onsite personnel, contractors and customers
  • Manage all maintenance and repair contracts to ensure compliance with maintenance standards and operational requirements. Confirm all vendors are qualified and adhere to Digital Realty’s performance standards and scopes of work
  • Responsible for timely execution of data center services such as remote hands, customer installations and service requests
  • Act as primary technical and operational contact for data center customers – both as the technical lead and local point of escalation during emergency events and day to day operations. Develop knowledge of customer’s core business and the business function of the customer’s local datacenter operation
  • Manage technical and operational incidents at the property, including the implementation of emergency response procedures, resource coordination, customer communication, root-cause analysis and post event remediation
  • Identify trends and analyze risks to articulate implications and impact to data center operations. Track operational metrics and other data to provide Senior Management oversight and control for both snapshot data and long-term trend analysis
  • Support Real Estate Manager with the management of expenses and assist all budgeting, forecasting and reporting requirements by providing capital and expense requirements and justifications
19

Data Center Manager, JP Resume Examples & Samples

  • Execute all aspects of data center operations including the operation, maintenance and repair of all mission critical equipment and systems supporting a 24x7 data center operation to achieve 100% uptime and 100% compliance with all customer SLAs
  • Supervises all construction activity and installations, in coordination with internal and external construction resources, to ensure system design, installation and testing adhere to operational standards. Witness testing of all equipment during commissioning and validate sequence of operations and receipt of all operational documentation
  • Manages provisioning of data center services including colocation, connectivity, raised floor services, deployment and any additional services to be delivered to data center customers
  • Supervise security personnel and manage security systems including the adherence to security policies and compliance programs (as required by the Real Estate Manager)
  • Support pre-sales process, including, but not limited to, conducting sales tours and reviewing lease proposals and lease agreements to confirm compliance with Digital Realty standards and local requirements
  • Support various accreditation initiatives, including, but not limited to, SSAE16, SOC2, ISO 27001, etc. as may be required by Digital Realty
  • Maintain compliance with local health & safety (i.e. OSHA) standards and national electrical and building codes
20

Dhts Data Center Manager Resume Examples & Samples

  • Five to ten years managing Enterprise class (Tier 3 or 4) Data Centers facilities and support organizations
  • Strong business & communications’ acumen
  • Solid knowledge of information technology and business impact/requirements
  • Experience in a communications or technology leadership position leading both business and technology teams
  • Strong leadership and interpersonal skills to help facilitate communication between organizations, vendors, internal departments and employees
  • Experience interacting and influencing senior management, key service delivery personnel to manage problems to resolution
  • Solid understanding and demonstrated capabilities in the areas of Data Center Design, implementation and operational support, power, cooling, air flow, cable plant (copper/fiber), physical security, etc
  • Strong interpersonal and communication skills (verbal and written with both technical and non-technical staff), including public presentation skills
  • Self-motivated, goal-oriented and team player
  • Successful candidates will possess a solid understanding of information technology
  • Strong ability with Microsoft Office suite of applications including; Excel, Powerpoint, Word and Visio
  • In pressure situations and be able to multitask
  • ITIL V3 Foundations Certification preferred
21

WAN OPS Data Center Manager Resume Examples & Samples

  • Management, coaching, and development of a Microsoft full time employee team based in the ortheria (AMER) Region. As this team may be dispersed across multiple locations, the DCOM must be comfortable with remote people management and development
  • Financial management of the remote network facility portfolio including development of detailed budgets, forecasts, and the day to day management of operational and capital spend. This covers all costs associated with the portfolio including rent, energy, headcount, vendor/partner support, project spend, and travel. In terms of corporate governance, the DCOM will work with finance, audit, and risk to ensure financial adherence, compliance and certifications goals are achieved
  • Management of the on-site Operations teams via vendor/partner contracts and relationships. This will include the management of relationships with leased facilities landlords, IT service providers, and partner support teams
  • Overall responsibility for the safe operation of our facilities including Microsoft staff safety and partner teams
  • Overall responsibility for the delivery of audit compliance in relation to security, data protection, and financial management
  • The DCOM will have overall responsibility for the on time and defect free delivery of customer capacity across all service lines. This will include the planning and delivery of all supporting physical infrastructure, logistics, and resources required
  • Management of the ongoing IT maintenance support for all service lines to pre-defined SLAs. This is to ensure service uptime is maintained to the highest standards and that faults are dealt with in timely manner
  • Management of incidents that impact Microsoft cloud services and the proactive and timely resolution of such incidents. This will require close partnership with landlords and internal support teams
  • The DCOM will be part of the wider regional management team and will be expected to contribute to regional and global improvement programs as required. Occasional regional and international will be required
22

Senior Data Center Manager Resume Examples & Samples

  • Identify process based improvements that generate operational and financial efficiencies including the development and presentation of the business case
  • Manage compliance with the data Center standards, policies, procedures/practices and guidelines in the Data Center. Experience with managing co-lo contracts, service reviews, and availability of DC services
  • Provide direction and hands on support to the data center team and contractors to ensure high availability of our environments
  • Monitor data center capacities and create roadmaps to ensure proper capacity for future growth
  • Manage large infrastructure projects
  • Ensures consistent service levels for all global data centers and conducts service reviews with vendors
  • Ability to work on a range of technical scenarios with diverse scope and complexity
  • 15 years related facility management experience in data center operations (or related electrical, mechanical, or IT Infrastructure Management) with minimum of 10+ years’ experience managing or leading data center operations teams in a large scale mission critical environment. Bachelor’s degree in electrical or mechanical engineering preferred
  • Ability and experience to read and interpret electrical and mechanical designs
  • Proficient experience in colocation operations, including the installation and deployment of cage, rack and cable infrastructure, as well as, power circuit installation and power monitoring
  • Strong quantitative and qualitative reasoning skills, with demonstrated ability to determine event root causes, performance shortfalls and required corrective actions
  • Strong interpersonal, presentation and communication skills, organizational skills and detail oriented. Maintains proactive and clear communications with all levels of the organization, partners and customers
  • Manages complex budgets and strategic plans, including proactive monitoring, communications and control activities to ensure ongoing achievement and fiscal management
  • Experience managing large scale critical projects under tight deadlines
  • Ability to quickly troubleshoot technical situations in a Data Center facility and resolve effectively and efficiently
  • Establishes policies, procedures, standards and operating processes that ensure the highest operational effectiveness
  • Strong data analysis and problem solving skills
  • Expert knowledge in industrial safety best practices (i.e. lockout/tag out, arc flash protection, OSHA and state regulations)
  • Familiarity with data trending / tracking and analysis and ability to rapidly learn and use metrics and integrated critical monitoring systems
  • Ability to motivate and mentor people at all levels. Ability to appeal to the heart and to demonstrate a true interest in helping others succeed is very important
  • Must be comfortable working in a highly critical, fast paced environment shifting priorities
23

Data Center Manager Resume Examples & Samples

  • Be the focal point for any issues within the cluster and drive SLA improvements to all the services
  • Ensure that maximum availability is achieved through proactive programs across all domains
  • Prioritize and assign work to engineers, and operators
  • Routinely review events for patterns and address problems accordingly
  • Recruit engineers to ensure appropriate staffing levels
  • Fluent English and Portuguese
  • Bachelor's degree or better in an computer science, engineering or software development discipline
24

Data Center Manager Resume Examples & Samples

  • Bachelor's MIS, CS, Math or related
  • Ten (10) years’ technical experience directly related to software/system development of which seven (7) related to the implementation and maintenance of management information systems and or software intensive systems. Education Requirement identified above can be used as contributing part of the general experience
  • Shall have, within the general experience requirement, five (5) years specialized experience that includes: system development from with emphasis on the functions they are qualifying as a SME. Specific experience may have been gained concurrently with General Experience
  • Must possess an active Secret security clearance
25

Data Center Manager Resume Examples & Samples

  • Determine impact of future platforms on facilities and develop and evaluate proposed power/cooling solutions
  • Manage Data Center space allocation and documentation
  • Manage installations and decommissioning activities
  • Work with customers to coordinate projects, manage capacity and optimize performance, reliability and efficiency
  • Collaborate with facility organizations to ensure all tasks in support of data center management are completed as scheduled
  • Troubleshoot and diagnose equipment failures and make provisions for necessary repairs
  • Ensure 24x7 availability of HPC Facilities
  • Familiarity with classified environments and systems
  • Familiarity with LANL financial systems and processes
  • Familiarity with LANL facility policies and procedures
  • Ability to work on multiple projects at a time
  • Data center manager certification
26

Data Center Manager Resume Examples & Samples

  • UNIX Administration
  • U-PASS Administration and Development
  • VTC support operations
  • BlackBerry Administration and Enterprise Monitoring
  • Email and Active Directory Support
  • Web Application and Development
  • Network Infrastructure, Windows Domain Administration
  • Storage Engineering and Administration
  • Highly integrated and works with the following areas on the program as well
  • Maintains Manning Reports
  • Coordinates Recruiting Efforts with Colorado Springs
  • Oversees and coordinates information and briefings including but not limited to Operations Brief, Command and Staff, etc
  • Tracks and Provides Relevant Reports on Outages, Hazcons and CCIRs as appropriate
  • Supports program in other matters as required
  • Performs additional duties as required
27

Data Center Manager Resume Examples & Samples

  • Prioritize and assign trouble tickets to data centre technicians and operators
  • Provide weekly report to the senior data centre manager
  • Bilingual in French and Englishrequired. Must have the ability to read, write and speak/communicate fluently in English with respect to complex technical instructions and concepts
  • Requires 5+ years leading technology teams with work experience as a information technology operations manager. Experience in managing front line supervisors or managers is highly desirable. The ideal candidate must have good team, organizational and planning skills, as well as stringent time management skills to balance dynamic workloads in a complex and dynamic environment
28

Data Center Manager Resume Examples & Samples

  • Effectively oversee daily data center operations with respect to the facility, local technicians, and inventory
  • Manage upwards of 30 individuals, observing technicians’ performance, and serving as an escalation point for issues requiring escalations
  • Evaluate scheduling to cover 24/7 operations - this includes interviewing and hiring applicants
  • Create and implement the training, coaching, and overall development of the data center team members
  • Efficiency improvements, process creation and improvement, and managing daily operational integrity
  • Calculating metrics to analyze the performance of the data center technical staff
  • Assist in the dissemination of information to employees via Team Meetings by actively contributing agenda items and effectively conveying that agenda to meeting participants
  • Monitor the performance of and develop strong business relationship with vendors, carriers, and other outside agencies that interact with the data center
  • Work closely with local facility engineering staff to ensure all infrastructure systems are operating within established tolerances, proactively maintained, and adequately serviced when necessary
  • Properly forecast capacity planning with regards to space and power usage
  • Successfully manage multiple projects relating to data center operations from planning to execution
  • Knowledge of computer networking concepts
  • Knowledge of hardware concepts and component installation
  • Knowledge of Windows and Linux configuration and troubleshooting
  • Effective time management skills
  • Customer focused drive with previous customer service experience
  • Understanding of facility management and data center infrastructure
  • May be required to lift up to 50 lbs
  • Shift: Subject to Essential Operations staffing policy, requiring availability 24/7/365
  • Intermediate knowledge of various internet-related services and software (mail, web, domain servers (DNS), etc
  • Experience in the information technology/networking/web hosting field(s)
  • Certifications a plus: Red Hat Certified Engineer (RHCE), Red Hat
  • Certified Technician (RHCT), Linux+, Microsoft Certified Solutions Expert
  • (MCSE), Cisco Certified Network Associate (CCNA), etc
29

Data Center Manager Resume Examples & Samples

  • Establishes project definition and management concerning physical changes and growth of all Data Centers throughout the organization, from initial RFP Development to the final acceptance of completed programs
  • Establishes and maintains vendor relationships and service contracts
  • Interfaces with Office Services Facilities department to ensure all data center facilities meet appropriate building codes, ADA standards and OSHA requirements
  • Provides high level enterprise support: resolves problems, answers questions related to the data center operation, contacts vendor support when necessary to resolve problems and/or outages
  • Conducts planning activities for data centers that encompass efficiency, capacity, general technology guidelines
  • Identifies methodologies and recommends tools to support Data Center as it pertains to maintaining and supporting the data center environments throughout the organization which includes but is not limited to; power & conditioning requirements, both main and backup systems, including UPS and generator, fire suppression, HVAC, power distribution, cabling, alarm monitoring and reporting
  • Provides operational support for systems hardware, peripherals and software within the Data Center environments
  • Works with support personnel to identify areas of possible automation and/or improvement to provide better customer service, enhance problem resolution techniques
  • Provides the following services to support the data centers: manage systems availability; service level support, administration and controls; equipment operation; and procedural documentation
  • Keeps department management fully informed of all situations involving actual and/or potential problems which could jeopardize the data center environments
  • Participates in the development, implementation, and maintenance of department policy and procedure
  • Coordinates with all areas as it pertains to effectively meeting job requirements
  • Prepares diagrams, flow charts, graphic presentation, and narrative reports to recommend improvements or resolve problems
  • Interact and support the IT Service Continuity team initiatives and projects pertaining to disaster recovery
  • Minimum of a B.S. in Computer Science, MIS, Engineering or related degree and three (3) years of related experience or combination of training, education and experience
  • Five (5) years of experience in managing multiple data center environments highly preferred
  • Strong working knowledge of the following
  • Generator, UPS, HVAC power distribution components, cabling (copper, fiber and electrical)
  • OSHA requirements
  • ASHRAE (American Society of Heating, Refrigeration and Air-conditioning Engineers) standards and guidelines
30

Amazon Data Center Manager Resume Examples & Samples

  • Guide, train and educate data staff on the best practices related to all service owner issues
  • Manage a diverse team of data technicians with varying skills
  • Provide weekly report to the senior data center manager
  • Maintain the on-call schedule coordinating absence and vacations
  • Recruit and train data technicians to ensure appropriate staffing levels
  • Knowledge of Linux or Unix systems administration
  • Proven customer obsession track record
  • Bachelor's degree or better in an engineering or software development discipline
31

Data Center Manager Resume Examples & Samples

  • Manage the day to day operation of the raised floor team
  • Manage all personnel involved in the operation of the raised floor including staff, vendors, suppliers and contractors utilized to perform work
  • Coordinate the operation of the MEP infrastructure with the local facilities department and act as a contact for issues
  • Maintain operational procedures associated with Raised Floor including compliance with all J&J standards
  • Work with the Global Data Center Engineering team and Regional DC Manager to 1) develop standardized engineering designs and solution deployments to regional data centers. 2) Develop remediation plans to address/meet standards and/or address reliability/availability issues 3) operational issues in data centers
  • Develop annual operating budget for the raised floor
  • Develop work plans/schedules for the Raised floor team for the deployment of IT hardware in conjunction with project requirements
  • Support, troubleshoot and provide technical assistance to other IT support functions in the deployment and operation of IT equipment; provide technical expertise for root cause analysis and remediation recommendations
  • Project manage, including plan and execution, of all internal raised floor projects including CAR planning and creation
  • Create short and long term raised floor configuration plans including timings for co-lo engagement and expansion
  • Act as primary interface with third party raised floor providers including the review of their operations
  • Manage and review data center drawings per departmental standards and best practices
  • Interface with Project Managers on a regular basis about project progress/schedule and designs
  • Create drafts of design concepts and create project design deliverables
  • Communicate effectively with customers, employees and top level executives
  • Manage IT hardware installations, which includes setting up cabinets, racking equipment, and cabling devices
  • Maintain DCIM tool to accurately reflect the raised floor inventory
  • College Degree preferred but will consider applicants with equivalent work-related experience with a minimum educational requirement of a H.S. Diploma or GED equivalent
  • 10 years of experience working in large scale Raised floor operations
  • Experience in the design & maintenance of Data Center MEP is required
  • Project management experience including budgetary responsibility
  • Strong analytic problem solving skills associated with raised floor technologies
  • Familiarity with CAD software tools such as Visio, Auto CAD
  • Knowledge of DCIM tools- Aperture strongly preferred
  • Experience in monitoring tools such as APC monitoring tool
  • Strong and Effective interpersonal skills and communication skills (written and oral)
  • Ability to motivate a diverse staff including third party contributors
  • Proficient with Microsoft Office-based applications (Word, Excel, Visio, PowerPoint)
  • Demonstrate ability to produce quality work on a consistent basis1700165871W
32

Data Center Manager Resume Examples & Samples

  • Excellent benefits including health, dental, vision, 401 (k), disability and life insurance
  • Fitness membership discounts
  • Generous paid time off policy including paid parental leave
33

Data Center Manager Resume Examples & Samples

  • Effectively oversee daily datacenter operations with respect to the facility, local technicians, and inventory
  • Evaluate scheduling to cover 24/7 operations. This includes interviewing and hiring applicants
  • Successfully manage multiple projects relating to datacenter operations from planning to execution
  • Intermediate knowledge of various internet-related services and software (mail, web, DNS, etc)
34

Data Center Manager Resume Examples & Samples

  • Troubleshoot, resolve, and provide long term resolutions and approaches to key I.T. delivery issues within the Data Center
  • Develop and maintain documentation for all devices, processes, and configurations within the Data Center using online repository
  • Provide superior customer service to a variety of client teams
  • Interact with other technology teams on project planning and development, troubleshooting and maintenance
  • ITIL awareness is a MUST, able to participate in change management process
  • Liaison with Facilities Department for Cooling, Power, UPS
  • Managing/Scheduling/Overseeing maintenances & repair work with vendors/contractors (as well as coordinating events with the SOC & NOC, acquiring/renewing preventative maintenance contracts, etc)
  • Provisioning Infrastructure at designated facilities (Allocate/install server, network, storage infrastructure including cross connect to circuit, test circuit, etc)
  • Maintaining records and drawing schematics of the center to detail what equipment is installed
  • Maintain and administer datacenter VMware 5.X/6.X infrastructure, and storage infrastructures EMC, Nimble and NetApp SAN
  • Keeps peers informed about changes, improvements, etc. that might affect them
35

Data Center Manager Resume Examples & Samples

  • Manage the day to day duties of the onsite DCT personnel across one or multiple sites
  • Ensure the monitoring of all infrastructure on site and escalate as needed to various departments within the organization
  • Work jointly with the Maintenance team to develop, schedule and monitor a preventative maintenance program to keep equipment in proper working condition
  • Ensure site is kept clean at all times
  • Plan and implement a continual work schedule to maintain Company property in a safe and healthy condition to achieve the best working conditions possible for all employees
  • Oversees and coordinates activities of contractors engaged in the maintenance of electrical and mechanical systems. Inspects all work performed by outside contractor/ vendors at completion and ensures that standards of workmanship and safety are maintained. Reports back to the maintenance group that all work was completed and forwards all paperwork to the appropriate individuals for record keeping
  • Maintain a positive relationship with all customers/clients at their facilities
  • Recommends, plans and implements equipment needs to improve production efficiency and/or achieve cost reduction
  • Manages/evaluates PUE at the facility via the BMS system to ensure facility is operating efficiently
  • Oversees all infrastructure related construction projects managed by other internal teams and built by local contractors
  • Works with customers upon move in following construction of their environment
  • Ensures all Security policies are being adhered to by all DCT’s to achieve compliance
  • Closely monitor all components of infrastructure through the BMS system to identify and report any problems, resolve issues when possible or engages appropriate internal team members when necessary to try and troubleshoot
  • Training of all DCT’s to understand the functionality of the BMS system so they can react accordingly to any unexpected issue at the site
  • Responsible for the purchasing/ordering of all consumables needed at the facilities, including customer order needs and tools for installations
  • Training of all DCT’s on zColo’s Emergency Response Procedures and monthly testing of all DCT’s to ensure they understand all protocols
  • Manage weekly work schedules for 24x7x365 coverage as well as an on-call list in the event personnel need additional support
  • Ensure Video Surveillance system is operating and that DCT’s are monitoring the facility 24/7/365
  • Assist with daily operational duties including shipping and receiving and facility walkthroughs
  • Assist in response to infrastructure related events (power, cooling, etc)
  • Deal with break fix issues around the facility
  • Calling in mechanical, electrical contractors to repair any immediate needs
  • Train DCT’s on using Salesforce to ensure they can issue Purchase Orders when necessary
  • Train DCT’s to document site walk throughs on a daily basis during their shifts
  • Help support customer needs on an as needed basis
  • Thorough management of the Data Center
  • Good supervisory skills
  • Ability to train individuals on an as needed basis
  • People management skills
  • Mentor individuals to ensure employees have the ability to move up in the organization
  • Minimum of 5 years data center experience
  • Minimum 3 years supervisory experience
36

Data Center Manager Resume Examples & Samples

  • Responsible for hiring, developing and directly managing a team of Data Center Operators
  • Works with Management team to fill vacancies and qualified candidates and develops improvement plans for underperforming employees
  • Responsible for scheduled employee reviews
  • Develops and implements comprehensive data center infrastructure monitoring and measurement mechanisms
  • Plans, organizes, directs, and controls all aspects of the operation, including equipment installs, equipment maintenance, infrastructure maintenance, and ongoing monitoring and planning efforts
  • Responsible for the management of the Data Center, including security, wiring, communications, electrical, HVAC, fire suppression, etc
  • Maintains comprehensive inventories of all data center equipment
  • Responsible for developing and managing vendor relationships with all third party vendors
  • Participates in and supports disaster recovery or business continuity plans and tests
  • Participates in all planning activities related to data center requirements, including items related to new software and hardware systems, system changes or upgrades, and operational schedules
  • Responsible for working with teams to develop and implement process improvements to improve overall business and departmental efficiencies. This includes identifying Risks & Exposures and developing mitigation plans
  • Responsible for leading team to develop and maintain a strong customer service ethic for internal and external customers
  • Minimum of 5 years (10 preferred) technical experience managing Data Centers with at least 5 years managing Enterprise-level environments
  • Minimum of 5 years experience managing team of technical FTEs
  • Project management and organization skills allowing the department to plan, execute and deliver IT initiatives in support of critical business objectives
37

Data Center Manager Resume Examples & Samples

  • Manage 24/7 Data Centers and direct daily supervision/management of the supporting staff
  • Responsible for operational performance addressing cost, schedule, technical performance, and quality of a work according to contractual Service level Agreement, Key measurements and Project Schedules
  • Systematically review all existing processes and procedures and implement innovative changes to meet and exceed all contractual Service Level Agreements
  • Manage operational environment that supports an Agile application deployment methodology
  • Manage our administration network and support 3rd party provider that manages customer facing network as needed
  • Collaborate with Northrop Grumman and customer IT Architects to insure all proposed solutions defined in the TIERS Technical Roadmap fit into our current/future operational environment and support staff in the implementation of those approved changes
  • Implement new operational tools (monitoring and performance) automation to achieve efficiency gains, improve quality of operations, and meet all Service Level Agreements
  • Support the project management team by assigning the right technical skillsets to successfully accomplish project tasks
  • Work directly with the customer’s management team on a daily basis while being co-located with the customer
  • Bachelor's degree in a related field and 8 to 10 Years of technical experience. An additional 4 years of experience may be substituted in lieu of degree
  • Experience providing operational support to large data center (>3000 servers) for 5+ years
  • Ability to manage 20+ technical staff members (employees and contractors)
  • Ability to deliver stable and responsive server, data storage, and backup services for production, development, test and training environments while managing all environments according to customer security requirements
  • Knowledgeable in support of various operating systems (Windows, LINUX & Solaris)
  • Experience supporting of Oracle Ops Center and Super Cluster environments
  • Knowledgeable in support of various storage solutions (NAS & SANS, EMC, Hitachi, etc.)
  • Experience with leading and supporting Major Problem Resolution efforts for environment outages
  • Experienced in the support of disaster recovery environments and failover processes and procedures
  • Experience in a high-profile customer-facing role
  • Creative thinking, with strong organizational and analytical skills
  • Experience supporting State of Texas agencies
38

Data Center Manager Resume Examples & Samples

  • Experience with developing design and drawing packages for ATOs
  • Experience with ANSI TIA 942 A1 – Architecture and Design Requirements for Tier 3 Data Centers
  • Knowledge of AF MCFES, including the AF requirement for ANSI TIA 942 Tier 3 for Mission Critical Data Center Facilities
  • Knowledge of the Federal Data Center Optimization Initiative (DCOI) Signed 1 Aug 2016 and how it supersedes FDCCI
  • Ability to communicate with civilian and military leadership in AF DCGS and IC environments
  • Ability to train and mentor data center managers in a complex, highly secure environment
  • Ability to conduct extensive ~50% travel to CONUS and OCONUS locations
  • Data Center Energy Practitioner: DCOI Certification
  • Nlyte Training Certification, including Formal Training, Manuals, Videos, and Login/Account Certification
  • Data Center Design and Drawing Packages Certification
  • ITIL Certifications
  • IAT Level II DoD 8570 Compliance Certification, including GSEC, Security+, SCNP, or SSCP
  • CISSP Certification