CRM Engineer Resume Samples

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EB
E Blick
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Experience Experience
Philadelphia, PA
Senior CRM Software Engineer
Philadelphia, PA
Hamill, Smitham and Durgan
Philadelphia, PA
Senior CRM Software Engineer
  • Design and develop solutions for business partners using Salesforce CRM. Responsibilities include the creation of conceptual approach, technical analysis, fit-gap assessment, design, development, testing, deploy and support activities
  • Manage and collaborate with product vendors and systems integrators on delivery of solutions
  • Collaborate with business partners on user acceptance testing
  • Work with limited direction, usually within a complex environment, to drive delivery of solutions and meet service levels
  • Research changes in upcoming versions of Salesforce.com and other integrated applications
  • Mentor junior developers in following best practices
  • Maintain documentation on application code, application use and flow, and training materials
Detroit, MI
Senior Software Engineer, CRM Systems
Detroit, MI
Douglas-Gerhold
Detroit, MI
Senior Software Engineer, CRM Systems
  • Create documentation and procedures while maintaining best practices and following Visa's methodology for development, installation, and maintenance
  • Implement best development practices for efficiency like leveraging re-use, eliminating duplicative components, efficient architectural design
  • Assist with directing development and oversee programming functions to ensure that projects are securely delivered and fulfill expectations
  • Document and develop code according to specifications and standards
  • Work closely with project team members (Analysts, Developers, Project Managers, QA team, etc.), and coordinate interfaces with other groups (e.g. Network, QA, Operations, Engineering etc)
  • Design and develop solutions for our business partners using Siebel CRM. Responsibilities include the creation of conceptual approach, technical analysis, fit-gap assessment, design, development, unit testing, deploy and support activities
  • Work with delivery partners to review and finalize technical specifications, code review, version management, and implementation related activities
present
Dallas, TX
Principal CRM Software Engineer
Dallas, TX
Veum LLC
present
Dallas, TX
Principal CRM Software Engineer
present
  • Perform code reviews and work with other engineers on reviewing code
  • Participate in sprint planning, revise and update programs and documentation, including reviewing schedules and milestones, help manage backlogs and manage teams
  • Communicate complex ideas, concepts, and processes effectively with other engineers and management
  • Contribute to evaluations and improvement of best practices in both process and standards and recommend value added changes to existing coding practices, standards and tools
  • Contribute to the evaluation and improvement of best practices and standards in the analysis, design, development, test, modification and integration of software systems or subsystems, configuration, build and release management, and testing of software for designated products and/or customer applications
  • Maintains state-of-the-art awareness in areas of technical expertise - changes, advancements and improvements. Applies expertise to all areas of software engineering and development
  • Assess severity of problems, determine corrective action, resolve technical problems, perform fault isolation and implement solutions to aid in the finding and fixing of critical issues in all programs and projects
Education Education
Bachelor’s Degree in Computer Science
Bachelor’s Degree in Computer Science
Duke University
Bachelor’s Degree in Computer Science
Skills Skills
  • Should be an excellent team player & good cohesive nature and to be able to get things going
  • Excellent analytic and problem solving skills
  • Proficiency in MS Office tools, including MS Word and MS Excel
  • Good in Train and coach and support the employees
  • Excellent communication skills
  • Should be able to work in extreme work pressures & un-defined boundaries
  • Team player with strong listening and interpersonal skills and a desire to learn and grow technically
  • Excellent command in communication both spoken and written skills
  • Ability to learn new technologies
  • Excellent customer facing skills / prior experience in onsite/offshore model
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15 CRM Engineer resume templates

1

Software Engineer, CRM Systems Resume Examples & Samples

  • Design, develop, unit test, document, and deploy high quality business solutions on the SalesForce.com CRM platform
  • Work closely with the Project Management Office and various IT and business stakeholders to drive and/or facilitate development of requirements, specifications, and use cases for assigned projects
  • Able to work on multiple projects and initiatives with different/competing timelines and demands
  • Work with delivery partners to review and finalize technical specifications, code review, version management, and implementation related activities
  • Communicate well with clients who have varying functional and technical abilities
  • Use of Salesforce APIs (via java, etc.) to integrate SalesForce with other tools
  • Experience documenting and analyzing processes, procedures, and/or policies
  • Experience in building complex database queries and procedures
  • Strong conceptual and analytic skills. Ability to design and build complex algorithms
2

Senior SW Engineer, CRM Systems Resume Examples & Samples

  • Design and develop solutions for business partners using Salesforce CRM. Responsibilities include the creation of conceptual approach, technical analysis, fit-gap assessment, design, development, unit testing, deploy and support activities
  • Work closely with the Project Management Office and various business stakeholders to drive and/or facilitate development of requirements, specifications, and use cases for assigned projects
  • Lead collaboration activities with business partners on requirements elaboration, workflow design, configuration, and business re-engineering
  • Manage and collaborate with product vendors and systems integrators on delivery of solutions
  • Work with limited direction, usually within a complex environment, to drive delivery of solutions and meet service levels
  • Research changes in upcoming versions of SalesForce.com and other integrated applications
  • Make recommendations for enhancements and modifications to improve system usability, performance, efficiency, internal business process, and reporting
  • Mentor junior developers in following best practices
  • Support comprehensive dashboard and reporting development
  • Experience with CRM software, specifically, SalesForce.com and other AppExchange products, like Apttus Contract Management. Prior experience in building or implementing Salesforce Sales Cloud and Service Cloud CRM solutions is a must
  • 5+ years of experience with SalesForce.com implementations of customer projects
  • Bachelor's degree in a Computer Science or Engineering discipline; Master Degree preferred
  • Experience creating reports in Salesforce.com
  • Strong understanding of Apex and Visualforce
  • Experience using SalesForce Data tools
  • Experience in evaluating business requirements and turning them into technical designs
  • Salesforce.com Certified Developer and Certified Administrator
  • Experience working with Force.com application packaging and deployment
  • Good understanding of agile principles
3

Senior Software Engineer, CRM Systems Resume Examples & Samples

  • Design and develop solutions for our business partners using Siebel CRM. Responsibilities include the creation of conceptual approach, technical analysis, fit-gap assessment, design, development, unit testing, deploy and support activities
  • Create documentation and procedures while maintaining best practices and following Visa's methodology for development, installation, and maintenance
  • Assist with directing development and oversee programming functions to ensure that projects are securely delivered and fulfill expectations
  • Comfortable working with both technical and business staff, and flexible in working on a wide variety of tasks spanning the full application development life cycle
  • Work closely with project team members (Analysts, Developers, Project Managers, QA team, etc.), and coordinate interfaces with other groups (e.g. Network, QA, Operations, Engineering etc)
  • Implement best development practices for efficiency like leveraging re-use, eliminating duplicative components, efficient architectural design
  • Minimum of 5 years of experience within the CRM industry
  • Significant experience in implementing either Siebel or Sales Force CRM products
  • Experience in implementing CRM integrations to other systems using web services
  • Very Strong Java scripting skills
  • Significant experience in development and support of CRM applications
  • Experience in building database queries and procedures
  • Excellent process orientation, planning, organizational and problem solving skills
  • Strong interpersonal, facilitation skills along with effective communication (both written and verbal) skills
  • Demonstrated ability to solve complex software development issues
  • Demonstrated ability to work in a complex organization to determine business and customer needs, providing the best solution to meet those needs
  • Proactive thinking with a ‘can do’ attitude
  • Bachelor's degree in a Computer Science or Engineering discipline. Master’s Degree is a plus
4

Software Engineer, CIT, CRM Systems Resume Examples & Samples

  • Design, develop, test, document, deploy, and support high quality business solutions on CRM platform
  • Able to work on multiple projects and initiatives with different timelines and demands
  • 3 years of experience within the CRM industry
  • Experience in configuring and customizing Siebel or Salesforce.com
  • Programming and coding skills, Java is preferred
  • Knowledge of Salesforce application is needed. Salesforce experience is a plus
  • Expertise in implementing coding best practices and guidelines
  • Knowledge of database
  • Ability to quickly solve software development issues
  • Bachelor's degree in a Computer Science or Engineering discipline
5

Software Engineer, CRM Systems Resume Examples & Samples

  • Design, develop, test, document, deploy, and support high quality business solutions on the SalesForce.com CRM platform
  • Work closely with various IT and business stakeholders to drive and/or facilitate development of requirements, specifications, and use cases for assigned projects
  • Use of Salesforce APIs (via java, etc.) to integrate Salesforce with other tools
6

Senior CRM Software Engineer Resume Examples & Samples

  • Design and develop solutions for business partners using Salesforce CRM. Responsibilities include the creation of conceptual approach, technical analysis, fit-gap assessment, design, development, testing, deploy and support activities
  • Work closely with technical project managers and various business stakeholders to drive and/or facilitate development of requirements, specifications, and use cases for assigned projects
  • Research changes in upcoming versions of Salesforce.com and other integrated applications
  • Perform routine review of code, configuration, data, and usage to ensure long term viability, integrity, and adoption
  • Maintain documentation on application code, application use and flow, and training materials
  • Develop apps as needed to support mobile access
  • Effective verbal and written communication skills and strong work ethic
  • Experience with CRM software, specifically, Salesforce.com and other AppExchange products, like Apttus Contract Management. Prior experience in building or implementing Salesforce Sales Cloud and Service Cloud CRM solutions is a must
  • 5+ years of experience with Salesforce.com implementations of customer projects
  • Solid understanding of data structures and modeling
  • Experience using Salesforce Data tools
  • Experience building integrations with Salesforce
  • Experience with building and supporting Micro Services and the DevOps Model a plus
7

Senior Software Engineer, CRM Systems Resume Examples & Samples

  • Analyze and review business, functional, and technical requirements
  • Coordinate with other developers and stakeholders regarding status, technical issues and creative solutions
  • Prepare test data and plan and conduct unit, system, and integration testing
  • Collaborate with business partners on user acceptance testing
  • Participate in project team meetings and communicate effectively with peers, architects, business analysts, technical project managers, and across other technology team boundaries, reporting project status as required
  • Hands on experience with APEX and Visual Force development
  • Experience with Force.com migration tool
  • Keen attention to detail and complex problem solving abilities from an operational and technical perspective
  • 3+ years of experience with technical implementation, day-to-day operations, and long term maintenance of Salesforce
  • Strong verbal and written communication skills. Able to communicate effectively with a broad group of stakeholders
  • Proactive thinking with a 'can do' attitude
  • Experience with application development using C#, HTML, XML, JQuery, JavaScript, and CSS
8

CXP Engineer Dynamics CRM Resume Examples & Samples

  • Deliver the escalation experience. Provide coordination, triage planning, guidance and advice to help Microsoft account teams and customers avoid issues, while removing roadblocks
  • Improve the CRMOL escalation experience by identifying and working with other colleagues within Microsoft to get product features built, processes implemented, and policies changed, and capturing data
  • Evangelize and be a “model representative” for the Escalation Program, to others inside Microsoft including field sales staff, technical support, and engineering, to Dynamics Partners, and most importantly to our customers
  • Demonstrated “Customer first” attitude – an obsessed focus on delivering the best results to Microsoft’s large CRMOL customer base
  • Excellent problem solving ability ranging from conceptualization to implementation
  • Applicants must be comfortable with ambiguity while striving for clarity with the personal desire and initiative to drive proactive business impacting change and clarity
  • Demonstrated leadership skills are required. Candidate should also have excellent customer service skills, good oral and written communication skills, proven ability to handle difficult and sensitive situations involving the most critical and politically charged customer situations; to lead projects and to motivate others
  • Minimum of two years of experience with Microsoft Dynamics CRM and/or Dynamics CRM Online
  • Minimum of two years technical consulting, technical support or support experience
  • Bachelor degree in software engineering, computer science or equivalent work experience
  • Exceptional leadership acumen with demonstrated success in "engaging virtual teams" with ability to influence others and ensure results
  • Ability to coach and collaborate effectively with field teams, customers, and product teams to ensure customer success
  • Strong knowledge of the Microsoft stack technologies (SQL, SQL Reporting, Active Directory, IIS, etc.)
  • Strong knowledge of operating systems and environments (Windows Server 2008/2008 R2, Windows Server 2012/2012 R2, Windows 7, Windows 8)
9

CRM Engineer Resume Examples & Samples

  • Meet with BAs and SMEs to discover needs and elaborate on requirements
  • Develop custom solutions using Apex, Visual Force, and a willingness toi learn declarative Salesforce.com technology (occasionally we work in java and UNIX shell as well)
  • Familiarity with relational database concepts including the use of triggers
  • Programming skills in java or other similar OO programming language
  • Team player with strong listening and interpersonal skills and a desire to learn and grow technically
10

Principal CRM Software Engineer Resume Examples & Samples

  • Contribute to the evaluation and improvement of best practices and standards in the analysis, design, development, test, modification and integration of software systems or subsystems, configuration, build and release management, and testing of software for designated products and/or customer applications
  • Participate in sprint planning, revise and update programs and documentation, including reviewing schedules and milestones, help manage backlogs and manage teams
  • Contribute to program and project level technical design and architecture discussions and provide feedback on Technical Design Documents,
  • Independently implement, debug, and document advanced sections of code and systems, develop software requirements, related design, and code and develop new technologies and systems
  • Contribute to evaluations and improvement of best practices in both process and standards and recommend value added changes to existing coding practices, standards and tools
  • Perform code reviews and work with other engineers on reviewing code
  • Engage in continuous self-improvement of technical skills and improvements in programming techniques and toolsets
  • Maintains state-of-the-art awareness in areas of technical expertise - changes, advancements and improvements. Applies expertise to all areas of software engineering and development
  • Assess severity of problems, determine corrective action, resolve technical problems, perform fault isolation and implement solutions to aid in the finding and fixing of critical issues in all programs and projects
  • Define and execute cohesive software test methods and procedures across programs or projects
  • Communicate complex ideas, concepts, and processes effectively with other engineers and management
  • Perform interviews and give feedback on interview candidates
  • Mentor engineers at all levels
  • Review and write technical user stories
  • Participate in project/game design
  • Ensures components of project architecture mesh well and have coherent design
  • Follow company engineering practices and policies on the project
  • Contributes project specific standards
  • Serves as team lead and assumes additional technical and leadership responsibilities as needed to solve engineering problems or develop improved engineering processes
11

Senior CRM Software Engineer Resume Examples & Samples

  • Participates in agile scrum team and work on sprint tasks
  • Performs software engineering duties including the full-range of programming tasks: problem analysis, solution determination, code design and development, integration, test, modification, and documentation
  • Performs system analysis
  • Participates in-house design reviews and technical meetings
  • Assists in the preparation of design specifications
  • Creates logic flow charts and block diagrams
12

CRM Senior Engineer Resume Examples & Samples

  • Work closely with Vendor to ensure the related CRM solution delivered as per design, expected quality, and timeline. Conducting sanity check on the environment before passing to Quality Assurance
  • Assist IT Solution Delivery to support Internal business stakeholders for the design, development and delivery of consumer facing products and services to ensure the right balance is kept between the capabilities of the system and meeting the business requirements
  • Coordinate with Vendor to produce requirements and design documents ensuring they represent the business needs
  • Maintain documentation regarding systems configuration, application workflow, and business rules
  • Good knowledge on Database, Linux/Unix, Windows, Web-based application and application servers – Apache Tomcat, JBoss
  • Good knowledge/experience of Telecom environment
  • Understanding the concept of Contact Center system
  • Basic knowledge of CRM Concept, Knowledge and experience on Huawei CRM, Siebel, or Microsoft Dynamics shall be a plus
  • Good Knowledge on business processes – campaign, SFA, order to cash, request to qualification and answer, resource life cycle, management shall be plus
  • Knowledge and experience with any of the ESB products such as IBM, Tibco shall be a plus
  • Bachelor in Computer Science or Information Technology
13

Software Engineer Lead-microsoft Dynamic Crm-redmond Resume Examples & Samples

  • 5+ years of application development experience 5+ years’ experience doing development and configuration work in the Microsoft Dynamics 2011/2013 environment
  • 5+ years Dynamics CRM client and server development experience
  • Develop software to deadlines and quality standards
  • Full systems development life-cycle including design, coding, testing and documentation
  • Creation and modification of custom entities and associated Forms and Views Microsoft .NET development to extend the Microsoft Dynamics CRM platform (xRM)
  • Implementation of custom CRM plug-ins and workflows Set up and administration of Dynamics CRM user accounts, profiles, roles, and security Integration of Dynamics CRM with 3rd party applications
  • Integration with the Microsoft SharePoint 2010 platform Document test cases, test data requirements, and expected test results
  • Strong interpersonal and leadership skills. Good written/verbal skills
14

Software Developer Engineer, Crm-ubc Resume Examples & Samples

  • Partner with a multiple vendors to create
  • Support activities of senior team members and
  • Bachelor’s degree in related field or
  • Complete understanding and wide application
15

Microsoft Dynamic CRM Database Engineer Resume Examples & Samples

  • Design and configure automated Microsoft Dynamics CRM workflow, design and configure comprehensive analytics/reporting to support continuous improvement of operations
  • Perform Yammer account provisioning
  • Configure the platform to view a history of all stakeholder activity; respond to inquiries through multiple channels; query and report on correspondence, activities, tasks, calls, notes, and events; export report data into other analytical format
  • Configure interfaces for writing and editing scripted responses; configure dashboard reports and queries for particular user groups (manager, administrator, user, help desk, etc.); configure views per CRM entity to support the prioritized requirements and resulting solution design; create custom and ad-hoc reports and dashboards; and perform unit testing on the resulting solution configuration
  • Automate the upload of contact list data from government databases or commercial sources and the upload of various documents and media for customized communications with constituents; automate workflow, notifications, alerts, and escalation
  • Leverage Office 365 to configure Excel-based Power View report utilizing Power BI to support the prioritized requirements and resulting solution design; and leverage Office 365 to integrate Yammer with Microsoft Dynamics CRM to support the prioritized requirements and resulting solution design
  • Implement custom security roles or field level security; implement localization features; and provide on-going post-implementation support
  • Bachelor's Degree in related technical discipline with ten (10) years experience including five (5) years of CRM/database , implementation, installation and configuration of interoperable communications and public safety systems, networks and tools. Additional experience in lieu of degree may be considered
  • Experience with Microsoft Dynamics CRM tool, Office 365, Yammer and SharePoint required
16

Senior Software Engineer CRM Mobile Resume Examples & Samples

  • Build high performing, testable code that contributes the responsive mobile application
  • Collaborate with Product managers to design and build new features
  • Own features from a technical standpoint
  • Accountable for delivery of projects within schedules
17

Crm-advanced Software Engineer Resume Examples & Samples

  • Prior experience developing and customizing CRM Applications (Microsoft Dynamics CRM preferred, Salesforce second) is required
  • Experience with leveraging SQL Server (SSIS, SSMS, SSRS, and SSAS) to support CRM processes is required
  • Proficiency in SQL is required
  • Proficiency in at least one or more database systems (SQL Server, Oracle, MySQL, PostgreSQL, etc. ) is required
  • A bachelor’s degree in business, information systems or computer science is preferred
  • Proficiency in at least one or more contemporary development languages such as Microsoft .NET, C#/C++, Java Enterprise Edition/AJAX and HTML is a plus
  • Experience with version control, documentation, advanced programming frameworks, and other software development tools, is a plus
  • Experience in the banking and financial services sector is a plus
  • Experience collaborating in a regulated team development environment, with full separation of environment and responsibilities is a plus
18

CRM Deployment Engineer Resume Examples & Samples

  • 2nd level restoration, maintenance, configuration management of CRM solution deliveries
  • Deployment in SIT, Pre-Production and Production environments
  • Code debugging (mainly PL/SQL code)
  • CRM design strategy scheduling basing on customer needs and platforms dependences
  • Fault Management, Incident Management & Configuration management, including on call service outside business hours
  • Rollout acceptance for Minor, Major Releases and Canvasses
  • Defect Management, trouble ticket handling within the agreed SLAs and WLAs; accepting, planning and assessment/supervision of implementation of new enhancements (fixes and Change Request) in the customer network
  • Optimization & automation of workflows and activities
  • Creation, updates and maintenance of technical documentation
  • Problem Solving & strategic thinking
  • PL/SQL Programming
  • Oracle WebLogic Server 11g
  • Cost awareness
  • Social skills and awareness
  • LI- RS2
19

Senior CRM Software Engineer Resume Examples & Samples

  • Meet with BAs and business SMEs to discover needs and elaborate on requirements
  • Design solutions either independently or, for more complex problems, in collaboration with Sr. architects
  • Use considerable judgment to determine solutions and seek guidance on complex problems
  • Determine methods and procedures on assignments, with guidance
  • Develop and maintain knowledge of current technologies in the SFDC force.com platform
  • 2 years Salesforce.com development experience including Apex programming, VisualForce Programming, and configuration
  • 2 years development experience usign SQL (or SOQL)
  • 2 years experience using agile development methodologies
  • Excellent analytic and problem solving skills
20

CRM Engineer Resume Examples & Samples

  • Siebel CRM administration and development
  • Planning Siebel CRM workflow policies and processes
  • Siebel CRM users and security management
  • Siebel Job Administration (running Jobs for EIM, Workflow Process Batch Manager,Batch Assignment and so on)
  • Interacting with the Customer to help in gathering and understand the requirements
  • Helping and supervising the vendor in drawing up the solution, architecture and technical realization of the solution
  • Good understanding of Seibel CRM on Telecom Domain & Hands on experience in administration and development
  • Good knowledge in integration between CRM and other systems like Middleware
  • Knowledge in Oracle SQL & PL/SQL
  • Knowledge in XML and Web Services
  • Strong knowledge in trouble shooting
  • Knowledge in Web Servers management (IIS & Apache)
  • Good Knowledge in Linux OS
  • Should be an excellent team player & good cohesive nature and to be able to get things going
  • Excellent command in communication both spoken and written skills
  • Excellent customer facing skills / prior experience in onsite/offshore model
  • Confident, positive and self – igniting
  • Good in Train and coach and support the employees
  • Optimistic approach towards finding solutions to problems
  • Should be able to work in extreme work pressures & un-defined boundaries
  • Should be in a position to be work collaboratively, articulate and be a go-getter