Cisco Voip Engineer Resume Samples
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Cisco Voip Engineer Resume Samples
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NS
N Shields
Novella
Shields
28350 Keeling Landing
Chicago
IL
+1 (555) 182 7070
28350 Keeling Landing
Chicago
IL
Phone
p
+1 (555) 182 7070
Experience
Experience
Boston, MA
Cisco Voip Engineer
Boston, MA
Bogisich LLC
Boston, MA
Cisco Voip Engineer
- Provide timely and considerate customer service to all personnel within the organization when resolving technical issues
- Troubleshoots issues with telephony systems, including related network resources and software applications
- Install and maintain all network infrastructure utilizing government and industry security best practices
- Other duties as may be assigned by the department Manager
- Receive escalated calls from users and technicians to resolve major, critical, and complex network software and hardware problems
- Respond to network outage events with extreme urgency and professionalism
- Review, plan, evaluate, and install network systems
New York, NY
Mid Cisco Voip Engineer
New York, NY
Murray and Sons
New York, NY
Mid Cisco Voip Engineer
- Provides technical support assistance to the other IT infrastructure team members
- Utilize company standard software and hardware tools to identify, diagnose, and resolve problems affecting network performance
- Ensure the network and communications infrastructure is maintained within agreed policy and network device configurations are backed up routinely to minimize downtime risk for the business
- Provide network support for all relevant company locations, including any remote interconnected sites
- Provide tactical and strategic input on overall network, security planning and related projects
- Configure, install and sustain various network devices and services (e.g., routers, switches, VPN, load balancers, firewalls, Cisco Call Manager)
- Perform routine testing and analysis of all elements associated with network facilities
present
Phoenix, AZ
AVP, Cisco Voip Engineer
Phoenix, AZ
Considine, Hilpert and Howell
present
Phoenix, AZ
AVP, Cisco Voip Engineer
present
- Implement and maintain all aspects of the VOIP network infrastructure (i.e. Cabling- Racking/LAN/WAN/WLAN/VoIP/VPN/Network Security)
- Participate in multi-discipline design teams to provide solutions and capacity planning of VOIP equipment and network
- Conduct Proof of Concepts for emerging technologies and present recommendations to design teams and management
- Resolve Cisco UC Manager 10.x VOIP client business problems through research, installation and customization, network administration, and network management support
- Provide on-call operational level support for all aspects of the Cisco VOIP hardware and software
- Provide VOIP architecture and infrastructure design for data center and site deployments
- Leidos is a global leader in the integration and application of information, technology and systems working to solve the world’s toughest challenges in the civil, health, defense, intelligence and homeland security markets. The company’s 33,000 diverse employees support vital missions for government and commercial customers in 30 countries. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $10 billion for the fiscal year ended January 1, 2016 after giving effect to the recently completed combination of Leidos with Lockheed Martin's Information Systems & Global Solutions business (IS&GS). For more information, visit www.Leidos.com. The company’s diverse employees support vital missions for government and commercial customers. Qualified women, minorities, individuals with disabilities and protected veterans are encouraged to apply. Leidos is an Equal Opportunity Employer
Education
Education
Bachelor’s Degree in Computer Science
Bachelor’s Degree in Computer Science
University of Kentucky
Bachelor’s Degree in Computer Science
Skills
Skills
- Develop, support and maintain operations of Cisco voice communication technologies within the environment and associated sub-systems including, SIP integration, moves, adds and changes, fault isolation and resolution, and end-user support
- Self-motivated with ability to quickly master new technology
- Ability to tailor communication style to different audiences, and to exercise good judgment in frequency and nature of communications to different parties (senior management, stakeholders, team members, etc.)
- Ability to work in a complex environment with an emphasis on providing excellent customer service
- Integration of new components into existing infrastructure including call routing and transfer, system management tools, call logging and reporting capabilities
- Daily duties will include responding to customer originated trouble tickets and service request along with planning and executing controlled changes within the infrastructure
- Ability to mentor other IT professionals
- Excellent customer service skills and an understanding of how IT is ultimately delivered to the Customer
- Demonstrated understanding of the Cisco Voice Network infrastructure and best practices Technical knowledge of trunking, VoIP phones, and wiring
- Ability to understand and assist in solving telecommunication problems or telecom network infrastructure issues
2 Cisco Voip Engineer resume templates
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1
Cisco Voip Engineer Resume Examples & Samples
- Develop, support and maintain operations of Cisco voice communication technologies within the environment and associated sub-systems including, SIP integration, moves, adds and changes, fault isolation and resolution, and end-user support
- Extensive hands-on experience with Cisco voice communication technologies
- Perform integration and analysis for a Cisco voice telecom system
- Voice over Internet Protocol (VoIP) - Cisco hardware and management tool experience
- Cisco Call Manager
- Assist with planning and execution of major component upgrades and installations for the network consisting of VoIP technologies
- Integration of new components into existing infrastructure including call routing and transfer, system management tools, call logging and reporting capabilities
- Daily duties will include responding to customer originated trouble tickets and service request along with planning and executing controlled changes within the infrastructure
- Services provided will include customer moves/adds/changes and may require after hours and/or weekend support
- Demonstrated understanding of the Cisco Voice Network infrastructure and best practices Technical knowledge of trunking, VoIP phones, and wiring
- Ability to understand and assist in solving telecommunication problems or telecom network infrastructure issues
- Perform moves, adds and changes and desktop support for Cisco Unified IP Phones
- Cisco Certified Network Associate - Voice (CCNA - Voice) or higher certification
2
Cisco Voip Engineer Resume Examples & Samples
- Bachelor’s degree from an accredited college in a related discipline, or equivalent experience/combined education, with 9 years of professional experience; or 7 years of professional experience with a related Master’s degree. Considered an emerging authority
- Holds a Cisco Certified Network Profession Voice or Collaboration(CCNP Voice/Collaboration) certification
- Directs the work of an eight-person Help Desk team; 4 with Tier 1 level skills and four with Tier II level skills
- Diagnoses and resolves acute or chronic issues
- Identifies systemic manufacturing defects in hardware and software
- Identifies defects in or deviations from configuration and architecture standards Manages defect resolution with defect owner; e.g., manufacturer, architect, or developer
- Manages external support relationships and contracts with Original Equipment Manufacturers (OEMs.)
- Receives and evaluates manufacturer tech bulletins
- Receives, assesses, and tests patches with bug or vulnerability fixes
- Plans changes
- Escalates unresolved issues to Tier 4 (manufacturer, architect, or developer)
- Ability to clearly convey technical details to management, teammates, and VA clients
- Ability to obtain a high BI clearance
3
Cisco Voip Engineer Resume Examples & Samples
- Sets up and maintains telephony systems, including network resources and applications to support those systems
- Analyzes telephony system faults, troubleshoots and runs diagnostic tests on related applications and hardware to detect and resolve problems
- Maintains and monitors telephony systems, including related servers and applications
- Troubleshoots issues with telephony systems, including related network resources and software applications
- Performs preventive maintenance on telephony software applications and hardware, as well as repairs to telephony system/environment problems
- Administers telephony systems/environment solutions for multiple projects with varying schedules
- Reviews and prepares telephony documentation for systems and software
- Interfaces with vendors for telephony-related trouble calls
- Maintains prompt and regular attendance
4
Cisco Voip Engineer Resume Examples & Samples
- Review, plan, evaluate, and install network systems
- Responsible for diagnostics and resolution of network problems to minimize downtime of business applications and services
- Receive escalated calls from users and technicians to resolve major, critical, and complex network software and hardware problems
- Ensure the network and communications infrastructure is maintained within agreed policy and network device configurations are backed up routinely to minimize downtime risk for the business
- Utilize company standard software and hardware tools to identify, diagnose, and resolve problems affecting network performance
- Perform routine testing and analysis of all elements associated with network facilities
- Obtains appropriate quotes and approvals for all network related purchases and agreements
- Maintains expert knowledge of current network technology, and actively seek industry recognized network certifications to validate knowledge and experience
- Recommend proactive changes to current and future network configurations to decrease risk of outages, and increase confidentiality, integrity, and availability within the network
- Update documentation to record new equipment installed, new sites, and changes to network and security configurations
- Provide tactical and strategic input on overall network, security planning and related projects
- Provides technical support assistance to the other IT infrastructure team members
- Provide network support for all relevant company locations, including any remote interconnected sites
- Respond to network outage events with extreme urgency and professionalism
- Take part in an on-call rotation, and serve as escalated support for network issue 24x7
- Configure, install and sustain various network devices and services (e.g., routers, switches, VPN, load balancers, firewalls, Cisco Call Manager)
- Install and maintain all network infrastructure utilizing government and industry security best practices
- Provide support for mobile devices, wireless networks, and remote users as needed
- Other duties as may be assigned by the department Manager
- Minimum 5 years progressive experience installing, configuring, and supporting all of the following: Cisco switches and routers, Cisco VoIP, remote user networking, VPN, TCP/IP troubleshooting, Cisco ASA firewalls, VLAN, MPLS, advanced routing, QoS, wireless LAN
- Ability to work in a complex environment with an emphasis on providing excellent customer service
- Must be able to work in a fast paced environment and embrace change
- Must be able to work both independently and as a productive member of a team
- Knowledge of endpoint software and hardware
- Knowledge of datacenter/network infrastructure
- Knowledge of IT industry trends
- Ability to work well with others and complete tasks with minimal supervision
- Ability to analyze complex business/technical data and develop innovative solutions
- Effective time management and prioritization skills
- Ability to mentor other IT professionals
- Strong change management skills
- Excellent customer service skills and an understanding of how IT is ultimately delivered to the Customer
- Ability to manage risk
- Ability to manage multiple projects and clients simultaneously
5
AVP, Cisco Voip Engineer Resume Examples & Samples
- Provide on-call operational level support for all aspects of the Cisco VOIP hardware and software
- Participate in multi-discipline design teams to provide solutions and capacity planning of VOIP equipment and network
- Provide VOIP architecture and infrastructure design for data center and site deployments
- Open and manage TAC cases to resolve user, VOIP or Collaboration infrastructure problems and escalate as required based on severity
- Bachelor’s Degree in a relevant discipline (analytical, technical, systems engineering, and/or scientific) or equivalent years applicable professional experience/background
- Must have strong proven background with senior level experience with Unity voice mail, CUCM 10.x, 2811 ,VG224, SIP, Cube, Collaboration- Jabber, Video, FXO infrastructures
6
Mid Cisco Voip Engineer Resume Examples & Samples
- Resolve Cisco UC Manager 10.x VOIP client business problems through research, installation and customization, network administration, and network management support
- Implement and maintain all aspects of the VOIP network infrastructure (i.e. Cabling- Racking/LAN/WAN/WLAN/VoIP/VPN/Network Security)
- Conduct Proof of Concepts for emerging technologies and present recommendations to design teams and management
- Provide Operational support for Moves, Adds and Changes for users as required by service tickets
- Required Certification: CCVP, CCNP Voice, CCNA Collaboration or CCIE certified or equivalent work experience in at least 2-of the following network disciplines (Routing Switching, VOIP, or Security)
