Complaint Analyst Resume Samples

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K Balistreri

Kendra

Balistreri

47130 Camryn Spurs

Los Angeles

+1 (555) 104 1720

47130 Camryn Spurs

Los Angeles

Phone

p +1 (555) 104 1720

Experience Experience

Houston, TX

Complaint Analyst

Houston, TX

Ullrich LLC

Houston, TX

Complaint Analyst

With Management, leads the development of complaint metrics
You will perform complaint management and reporting activities that include device assessments and submissions, complaint coding, dispositions, etc
Development of standardized complaint analysis frameworks that can be leveraged across businesses and functions
Drives data analysis of quality performance to identify high priority issues relating to safety, complaints, customer satisfaction and the complaint process
Perform follow-up activities to gain additional information in accordance to standards, procedures and regulations
Perform complaint data horizontal analysis as requested per functional groups
Analyzes clinical data, performs testing on filed complaints that may include customer returns

Phoenix, AZ

Hwa-complaint Analyst

Phoenix, AZ

Brown Inc

Phoenix, AZ

Hwa-complaint Analyst

Develops timelines for complaint investigation to ensure that reporting is performed on time and complaints are addressed in a timely manner
Provide training on complaint handling for new employees and cross functional teams
Works independently to investigate complaints in compliance with company procedures using designated databases and CIS systems
Learns and maintains a thorough working knowledge of all product information and procedures with regard to Home Warranty of America Contracts and programs
Promote company by providing superior customer service and positive agent interaction
Performs validation activities for databases used in complaint handling and other cross functional systems
Responsible for pre-screening all complaints to identify events requiring submission to regulatory agencies

present

Los Angeles, CA

Complaint Tracking Analyst

Los Angeles, CA

Anderson Group

present

Los Angeles, CA

Complaint Tracking Analyst

present

Assists with responses to State Departments of Insurance (DOI) requests for information around agent complaints
Manage the receipt and disposition of sales event agent infractions
Utilizes an approved script to call members who have enrolled via UHC’s public web portal, to determine compliant application processes. Records findings within a case management tool
Assist with the creation of CMS requested agent files
Manage the receipt and disposition of secret shopper agent infractions
Acts as backup for the Agent Compliance Tracking Consultant, or Department of Insurance Consultant
Receive, triage, process, and decision incoming agent complaints to determine ultimate disposition of those complaints

Education Education

Bachelor’s Degree in Science Field With

Michigan State University

Bachelor’s Degree in Science Field With

Skills Skills

Responsive, enthusiastic, team-oriented leader with a passion for analytics, people and excellent business performance
Able to work effectively and build relationship with people at all levels
Excellent written, verbal and interpersonal communication skills
Ability to lead by example through personal adherence to all expectations
Takes responsibility and is accountable for all actions and decisions, pushes self and other for the best outcome for our customers and company
Ability to maintain composure and remain positive under pressure
Ability to manage multiple projects and tasks
Partner closely with stakeholder and establish strong cross-functional relationships
Ability to adapt to rapidly changing environment and priorities
Write quality processes for complaint handling or complaint summaries for complaints that have previously been investigated

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12 Complaint Analyst resume templates

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Complaint Analyst Resume Examples & Samples

You will perform complaint management and reporting activities that include device assessments and submissions, complaint coding, dispositions, etc
Write, review, and file Medical Device Reports and potentially Vigilance Reports as required. This includes on-time filing of initial and supplemental regulatory reports
Perform follow-up activities to gain additional information in accordance to standards, procedures and regulations
To regulatory agencies you write requests for additional information
You ensure that uniform and timely management of complaint records, investigations and regulatory reporting occurs per procedures, standards and regulations
You create customer response letters upon request
Evaluate complaints for reporting requirements in accordance with company procedures and regulatory requirements
As an analyst you develop and deliver appropriate training to complaint management system end users
You work independently, you challenges the status quo, identifies gaps and drives process improvements using Process Excellence tools. You participate and lead special projects
Compile and analyze data, metrics and trends associated with complaint handling processes
Exhibit strong ability to collaborate and influence Business Partners (Internal Manufacturing sites, External Business Partners, Call Intake Centers, and Global Medical Safety, .. ) to ensure appropriate complaint handling and improved complaint management processes
Facilitate, lead and collaborate with other teams on New Product Introduction Processes
Support internal and external audits and inspections; ability to communicate regulatory and process positions as an expert during regulatory inspections
Ability to accurately triage complaint files and reportable events to the appropriate groups or functions
A minimum Bachelor's degree or equivalent in technical, life sciences, or engineering discipline is required
You are a registered Nurse, Physician Assistant, Biomedical Engineer or other licensed/certified healthcare preferred
A minimum of 3 years’ experience of professional experience is required
Experience in a in a high-volume complaint handling unit with medical device reporting responsibilities is required
Working knowledge of and experience with regulatory requirements

Analyst, Complaint Vigilance Resume Examples & Samples

A minimum of a Bachelor’s degree (or equivalent degree) is required
A minimum of 6 years of related experience (including Quality Assurance and/or Quality Control), in the pharmaceutical, consumer/OTC, medical device and/or other highly regulated industry is required
Experience working in an FDA regulated environment is required
Experience supporting the complaint vigilance life cycle for pharmaceutical, consumer/OTC, medical device, and/or cosmetic products is required
Experience with one or more technologies supporting complaint handling (PQMS or similar system) is required
Experience in the creation, update, and management of complaint files from complaint identification through closure is highly preferred
Expertise with root cause analysis techniques is required. Including but not limited to: Brainstorming, data analysis and collection tools, 5 Whys, Fishbone (Cause and Effect), FMEA, and DMAIC
Experience with tools and techniques supporting qualitative risk analysis preferred. Including but not limited to: Probability and impact assessment (likelihood of recurrence and potential effect), probability and impact matrix (risk ratings, rating rules), and risk categorization (by root causes, other qualifiers)
Experience supporting manufacturing, packaging, and development operations is preferred
This position will be located in Fort Washington, PA and may require up to 10% travel depending on business needs.Quality Control

Complaint Analyst Resume Examples & Samples

Ensure compliance with all post market activities including complaint processing and investigations, heath risk evaluations, field corrective actions and CAPAs
Chair post market surveillance teams to assign investigation leads, track investigation progress and ensure root cause determination
Drive product investigations to obtain thorough root cause analyses
Report post market surveillance metrics on a periodic basis
Respond to audit issues, and questions generated internally and externally with regard to customer complaints
Assist in maintaining the quality system to ensure that it continuously reflects current regulatory requirements
Proactively review the quality system and participate in special projects related to the continuous improvement of the quality system
Assist with the coordination of external audits from regulatory authorities
Stay current with applicable regulations, quality standards/systems for all company products and markets

Complaint Analyst Resume Examples & Samples

Drives data analysis of quality performance to identify high priority issues relating to safety, complaints, customer satisfaction and the complaint process
Creates a clear picture for Philips stakeholders that speaks to the state of the products Philips has on the market
Determine drivers of complaint volumes and emerging trends
Understand relationship between customer satisfaction, business results, and complaint volume trends
Quantify business impact of dissatisfaction across lines of business
Communication with business partners to facilitate discussions around complaint drivers and impacts
Development of standardized complaint analysis frameworks that can be leveraged across businesses and functions
With Management, leads the development of complaint metrics
Perform complaint data horizontal analysis as requested per functional groups
Prepare clear & informative presentations on tracking and trending for Management Review or other meetings as required
Generate data for Competent Authorities (FDA, BSI and other regulatory bodies)
Bachelor’s degree or equivalence work experience
3-5 years of related experience in a medical device or regulated industry
Degree in business analytics, computer science, information technology, engineering or equivalent
Minimum 3 years’ experience working with large corporate customer databases/applications and producing reporting

Analyst, Complaint Vigilance Resume Examples & Samples

A degree focused in Science, Engineering or related field is preferred
A minimum of 5 years of related experience, including Quality Assurance and/or Quality Control, in a highly regulated environment is required
Experience supporting many/all aspects of the complaint vigilance life cycle for pharmaceutical, medical device, and /or cosmetic/OTC products is required
Complaints Vigilance experience focused in Medical Device and/or Pharmaceutical is strongly preferred
Strong knowledge of GMP regulations is required
Experience with PQMS or similar Complaint Management system is preferred
This position will be based out of Skillman, NJ and may require up to 10% travel depending on business needs.Quality Assurance

Medicare Complaint & Appeal Analyst Resume Examples & Samples

1-2 years experience that includes both HMO and Traditional claim platforms, products, and benefits; patient management; product or contract drafting; compliance and regulatory analysis; special investigations; customer service or audit experience required
Experience in research and analysis of claim processing a plus
Experience in reading or researching benefit language in SPDs or COCs

Senior Complaint Analyst Resume Examples & Samples

Responsive, enthusiastic, team-oriented leader with a passion for analytics, people and excellent business performance
Able to work effectively and build relationship with people at all levels
Ability to lead by example through personal adherence to all expectations
Takes responsibility and is accountable for all actions and decisions, pushes self and other for the best outcome for our customers and company
Ability to maintain composure and remain positive under pressure
Ability to manage multiple projects and tasks
Partner closely with stakeholder and establish strong cross-functional relationships
Ability to adapt to rapidly changing environment and priorities
Works independently to investigate complaints in compliance with company procedures using designated databases and CIS systems
Author reports based on findings obtained from complaint investigations
Develops timelines for complaint investigation to ensure that reporting is performed on time and complaints are addressed in a timely manner
Ensures appropriate failure mode classifications are assigned to allow precise trending for data analysis purposes
Monitor and coordinate regulated utility investigations regarding complaints

Complaint Tracking Analyst Resume Examples & Samples

Monitor completion of Complaint Education Contact (CEC) and Corrective Action Response (CAR) outreach coaching requests, and escalate incomplete assignments
Analyze/audit coaching request coaching notes (notes document the agent’s required training after corrective action has been assigned following a complaint’s investigation) for quality, and provide feedback for improvement
Manage the receipt and disposition of sales event agent infractions
Manage the receipt and disposition of secret shopper agent infractions
Utilizes an approved script to call members who have enrolled via UHC’s public web portal, to determine compliant application processes. Records findings within a case management tool
Acts as backup for the Agent Compliance Tracking Consultant, or Department of Insurance Consultant
Assist with the creation of CMS requested agent files
Subject Matter Expert - Acts as a resource for others with less experience
Receive, triage, process, and decision incoming agent complaints to determine ultimate disposition of those complaints
Respond to CMS requests for information around agent complaints
Assists with responses to State Departments of Insurance (DOI) requests for information around agent complaints
Perform other related duties as required to achieve the goals and objectives of the company and department
Bachelor's Degree (or higher) or High School Diploma/GED with 1+ years of experience in the healthcare, insurance, or financial services industry
6+ months of experience working in a regulated industry
6+ months of telephonic customer service experience
6+ months of auditing or second level review experience
Experience handling or working with confidential or company sensitive data
Knowledge of Microsoft Office applications (Word, Excel, Outlook)
Experience working with multiple system platforms
Knowledge of insurance industry, compliance, licensing or claims experience
Knowledge of GPS, iLead, bconnected, ODM, DCM, A360, PCL, DocMan, OnBase, and LearnSource
Experience working with Centers for Medicare and Medicaid Services (CMS) Guidelines
Strong communication, and interpersonal skills; able to work with team members and all levels within the organization
Able to work independently, with minimal supervision: self-starter
Hard work, honesty, integrity and unwavering business ethics
Ability to multi-task and balance own workload

Fair & Responsible Banking Complaint Analyst Resume Examples & Samples

Conduct daily pre-response complaint analysis to identify potential complaint trends and areas of potential fair and responsible banking risk. Work with business line representatives and regulatory Compliance Specialists to provide guidance on complaint response content and determine if resolution is appropriate
Work with business line partners to investigate and appropriately respond to identified risks and trends
Identify, present, and manage issues in accordance with issue management policies and procedures
Provide training to business lines as needed or requested on the Fair and Responsible Banking Customer Complaint criteria
Keep abreast of fair and responsible banking laws and regulations, guidance, and other legal and regulatory developments
Manage multiple tasks simultaneously and make adjustments as appropriate
Five to seven years in consumer financial protection or consumer banking compliance
Advanced understanding of fair and responsible banking laws and regulations, including Unfair, Deceptive, and Abusive Acts and Practices (UDAAP), Section 5 of the Federal Trade Commission Act, the Equal Credit Opportunity Act, the Fair Housing Act, and related federal bank agency standards, applicable regulatory guidance, and fair and responsible banking litigation and enforcement actions
Understanding of financial products and services
Ability to manage deadlines and prioritize work accordingly
Knowledge of U.S. Bancorp policies, procedures, and operations
Previous experience as a bank examiner, auditor, or consumer financial protection lawyer
Previous experience analyzing or responding to customer complaints

Complaint Analyst Resume Examples & Samples

Responsible for Complaint Investigations for all WITS products
Analyzes clinical data, performs testing on filed complaints that may include customer returns
Contacts customers as needed
Generates and prepares quality data reports
Ensures potential reportable events are submitted to site regulatory agency reporting
Performs assignable cause investigations to identify potential failure modes and failure mechanisms
Investigates and follows up on analysis of complaint trend reports
SME for Complaint Management within WITS organization
Accountable for compliance with Risk Management requirements within CF handling process
Cooperating on Quality projects in WITS

Complaint Analyst Resume Examples & Samples

Capture, review, and analyze product complaints
Comply with relevant global product quality related guidelines, standards, and regulations regarding the receipt, review, investigation, and reporting of product experiences
Collaborate with field service, quality, and manufacturing site personnel
Initiate and coordinate investigations for complaints and MDRs
Collaborate with colleagues, domestic and international,
Conduct trend analyses for product monitoring
Prepare and deliver accurate reports of product performance
Identify potential product performance issues and alert appropriate management personnel when needed
Work in conjunction and effectively communicate with various departments, including R&D, Engineering, Marketing, Medical Affairs, Technical Service, and Customer Care
Provide support, as assigned, during audits and regulatory inspections
0-2 years’ experience in medical device, biologics, and/or pharmaceutical manufacturing desired; Knowledge of regulations and standards (CFR, MDD, QSR, GMPs, ISO 13485, CMDCAS, etc.); as they apply to complaint management desired; Knowledge of the concept of MDRs desired; Excellent interpersonal, written English, and oral communication skills; Ability to interface with both technical and non-technical personnel at all organizational levels; Ability to read and understand technical documentation including Service Orders and investigations; Ability to understand the device and drug operations desired; Demonstrated organizational, problem-solving, and analytical and time management skills desired

Complaint & Appeal Analyst Resume Examples & Samples

1+ years experience that includes both HMO and Traditional claim platforms, products, and benefits; patient management; product or contract drafting; compliance and regulatory analysis; special investigations; provider relations; customer service or audit experience required
Experience in analysis of claim processing a plus
Experience in reading or researching benefit language in SPDs or COCs a plus

Complaint & Appeal Analyst Resume Examples & Samples

1-2 years experience that includes both HMO and Traditional claim platforms (if internal), products, and benefits; patient management; product or contract drafting; compliance and regulatory analysis; special investigations; provider relations; customer service or audit experience all or some combination would be ideal
If external, medical billing, claims processing, any medical terminology (physician office) and benefit knowledge is a huge plus!
At least 1-2 years working experience in an office environment with strong data entry skills
Knowledge of MS Word and Outlook are needed

Hwa-complaint Analyst Resume Examples & Samples

Responsible for pre-screening all complaints to identify events requiring submission to regulatory agencies
Leads or participates in cross-functional teams to investigate potentially reportable events or those with potential high business impact
Ensures appropriate failure mode classifications are assigned to allow precise trending for data analytics
Identifies applicable corrective and preventative actions to facilitate complaint closure
Interfaces with internal and external customers and international affiliates
Write quality processes for complaint handling or complaint summaries for complaints that have previously been investigated
Provide training on complaint handling for new employees and cross functional teams
Performs validation activities for databases used in complaint handling and other cross functional systems
Identifies, evaluates and recommends high-impact opportunities for improving the customer experience
Promote company by providing superior customer service and positive agent interaction
Learns and maintains a thorough working knowledge of all product information and procedures with regard to Home Warranty of America Contracts and programs

Complaint & Appeal Analyst Resume Examples & Samples

1-2 years experience with either the HMO or Traditional claim platforms, products, and benefits is required
Provider relations experience is required
Customer service experience is required
Experience in research and analysis of claim processing is required
Experience in reading or researching benefit language in SPDs is required
Experience with ASD, SCM, and Rumba is required
Patient management is preferred

Senior Consumer Complaint Analyst Internal Resume Examples & Samples

Ability to communicate effectively orally and in writing
Ability to use available technology to perform duties including computer, software, hardware & data systems
Ability to establish effective working relationships

Product Complaint Analyst Resume Examples & Samples

Assure complaint records meet global requirements
Product complaint documentation, investigation, and review of all non-medical complaint content. Responsible for reviewing Medical complaints that involve a non-medical quality related problem. Provide quality customer service through coordination of return samples for investigation and follow up activities such as replacement of product
Ensures that complaint documentation meets Good Documentation Practices as well as GMP and GCP. This requires good analytical skills, technical writing and good documentation. Responsible that complaint files meet all regulatory requirements
Identification of potentially reportable events and notification to appropriate functional groups and management
Interface with Third Party Manufacturers, health care professionals, general public, internal customers, AbbVie functional areas and regulatory agencies
Knowledge of FDA requirements for Quality Systems, pharmaceutical products, and Medical Device Reporting regulations (21 CFR 803, 820 and 211) is preferred
A Bachelor Degree required or 1-2 years of relevant work experience. Preferred degree in technology or scientific background (MLT, LPN, RN)
0-3 years’ work experience in a cGMP related industry or in a clinical setting is preferred

Complaint Analyst Resume Examples & Samples

Maintains traceability of items in plant to determine current status or access information required to support management decision making or provide information requested by other personnel
Communicates with corporate office to attend details related to complaints (e.g. additional info).This position is under direct supervision of the QE Manager, with indirect supervision of QA Director. This position must be able to work with guidance of the area manager
Bachelor degree in Science or Engineering
Zero (0) to two (2) years of experience in manufacturing environment, within the FDA regulated industry, with exposure to production documentation and Quality Assurance/Regulatory functions or equivalent experience in a similar position
Experience in Medical Devices, preferable
Basic knowledge of FDA 21CFR 820, ISO-13483:2003, CMDR, MDD (93/42/EEC), TGA, PAL and other National and International regulatory requirements
Experience in working on teams

Complaint Intake & Case Documentation Manager Management Analyst Resume Examples & Samples

Knowledge of the mission, goals and objectives of the organizational unit, program or activities to which incumbent is assigned
Knowledge of the principles, practices, and techniques relating to various functional areas of business operation (e.g., personnel, budgeting and financial management, contract administration and management)
Ability to identify and describe a range of possible solutions for solving business problems
Ability to apply research methods to design studies and assessments, and statistical analysis techniques to identify patterns and trends in data
Ability to use word processing and presentation software to prepare documents, and to use spreadsheet and statistical analysis software packages to store, manipulate, analyze and present data
Ability to train, lead, and/or supervise paraprofessional staff

QMS Complaint Quality Analyst Resume Examples & Samples

Managing complaint handling workflow
Meeting daily team and individual complaint handling output goals
Performing document complaint investigation to either close the complaint or determine need for more in-depth analysis
Processing complaint events as required per internal and FDA regulations/International standards
Monitoring and tracking key operational data trending
Working with cross-functional groups (Quality Engineers, Medical Complaint Investigators) as required
Associates/Two Year Technical degree or higher from an accredited institution
Minimum of one (1) year combined experience in medical device and/or drug quality or development
Minimum of three (3) years’ experience in medical device and/or drug quality or development
Self-directed and comfortable with a transactional goal structured position
Highly attentive to detail