Provisioning Analyst Resume Samples

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KE
K Emmerich
Krystina
Emmerich
65567 Gleason Brook
Philadelphia
PA
+1 (555) 352 2209
65567 Gleason Brook
Philadelphia
PA
Phone
p +1 (555) 352 2209
Experience Experience
Phoenix, AZ
Provisioning Analyst
Phoenix, AZ
Cole, Effertz and Hand
Phoenix, AZ
Provisioning Analyst
  • Provides input into Provisioning Service inventory management
  • Provide regular performance metrics reflecting all functions shown above
  • Assist in management and upkeep of central LSO Sharepoint site
  • Drive forward the continuous improvement of the department by championing change and driving service improvements
  • Storage Software (SRDF, Snapshot, Snapmirror, Snapvault, Operations Manager, OCUM, OPM and Virtual Center)
  • Participates in the development, testing, and integration of Client Interfaces for Provisioning Services
  • Leads or assists with gathering and reporting of Service Measures
Houston, TX
IT Provisioning Analyst
Houston, TX
Beer Group
Houston, TX
IT Provisioning Analyst
  • Assessing processes and procedures to provide process improvement recommendations and implementing those improvements as directed
  • Use the IT ticketing system to manage requests related to service level agreements (SLA’s) and Operational Level Agreements (OLA’s)
  • Perform all other business-related duties as assigned
  • Working with business teams and other IT areas to fulfill access requests
  • Fulfilling user requests within defined Service Level Agreements
  • Monitoring key metrics for access provisioning to ensure the timely, high quality, cost-effective execution of services
  • Utilize technology tools such as Active Directory, Exchange, Citrix, and other 3rd party and in-house software resources to complete provisioning tasks
present
Philadelphia, PA
User Provisioning Analyst
Philadelphia, PA
Konopelski-Goodwin
present
Philadelphia, PA
User Provisioning Analyst
present
  • Data access management
  • Access to multiple in-house systems
  • Administration of Finance and HR access
  • Administration of Cisco phone system
  • Respond to all incidents and requests according to defined SLAs, ensure 100% accuracy and customer satisfaction
  • Administration of Atkins Corporate Systems
  • All other admin tasks assigned to you by the Team Leader
Education Education
Bachelor’s Degree in Related Discipline
Bachelor’s Degree in Related Discipline
University of North Texas
Bachelor’s Degree in Related Discipline
Skills Skills
  • Reliability Centered Maintenance (RCM)
  • Engineering Change kit assembly
  • Extensive experience in developing Common Procedures to support the Global Sustainment business objectives
  • Level of Repair Analyses (LORA)
  • ILS certification
  • Leidos is a global leader in the integration and application of information, technology and systems working to solve the world’s toughest challenges in the civil, health, defense, intelligence and homeland security markets. The company’s 33,000 diverse employees support vital missions for government and commercial customers in 30 countries. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $10 billion for the fiscal year ended January 1, 2016 after giving effect to the recently completed combination of Leidos with Lockheed Martin's Information Systems & Global Solutions business (IS&GS). For more information, visit www.Leidos.com. The company’s diverse employees support vital missions for government and commercial customers. Qualified women, minorities, individuals with disabilities and protected veterans are encouraged to apply. Leidos is an Equal Opportunity Employer
  • Maintenance Index Page (MIP)
  • Integrated Maintenance Reviews (IMR)
  • Extensive experience working across multiple logistics programs in a cross-functional team setting
  • Force Revisions (FR)
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12 Provisioning Analyst resume templates

1

Provisioning Analyst Resume Examples & Samples

  • Provisioning requests (providing domain & systems accesses; administration of user accounts) in a timely and professional manner for employees across the Barclays Group
  • Identifying enhancements to current processes and procedures to meet/exceed our stakeholders’ expectations
  • Delivering first class service via all voice and electronic channels
  • Working within the Team and contributing to the success of the Team by being a Team player: sharing information, providing trainings, supporting colleagues, updating existing knowledge base, creating new knowledge documentation etc.)
  • Fluent English and very good French language skills
  • Ability to work within a Team
  • Excellent customer service & interpersonal skills
  • Ability to work in a highly pressurised environment
  • Strong willingness to learn and develop your IT knowledge and skills
  • Ability to adapt quickly, to learn quickly and to demonstrate flexible approach
  • Experience in wider IT organisation or financial institution is a benefit
2

Provisioning Analyst Resume Examples & Samples

  • Provisioning requests (providing domains & systems accesses; administration of users’ accounts) in a timely and professional manner for customers across the Barclays Group
  • Identifying enhancements to current processes and procedures to meet/exceed customers’ expectations
  • Delivering first class customer service via all electronic channels
  • Working within the Team and contributing to the success of the Team by being true Team player: sharing information, providing trainings, supporting colleagues, updating existing knowledge base, creating new knowledge documentation etc
  • Basic IT knowledge and strong willingness to learn and develop your IT skills further (experience in working with Active Directory/Windows Server/Exchange is an advantage)
  • Experience in wider IT organisation, financial institution or multicultural corporation
  • Good command of any other Western European languages is an advantage (Italian, French, German, Spanish)
3

Provisioning Analyst Resume Examples & Samples

  • Provision requests (providing domain & systems access, administration of user accounts) in a timely and professional manner for customers across the Barclays Group
  • Provide monitoring and tracking for those requests that are unable to be completed at first point of contact (order/incident management)
  • Identify enhancements to current processes and procedures to meet/exceed customer expectations
  • Ensure all regulatory requirements and controls are adhered
  • Deliver first class customer service via all voice and electronic channels
  • Contribute towards and drive an increase in the quality of requests provisioned by sharing information, updating existing knowledge and writing new knowledge documentation
  • Previous experience administrating of Active Directory/Windows Server/ Exchange is an advantage
  • MS certification is desirable
  • Strong Written and Verbal English language skills
4

Provisioning Analyst, Evacuation Systems Resume Examples & Samples

  • Completes assigned data analysis to identify trends, gaps to plan, and anticipate problems to proactively raise concerns
  • Uses business acumen to evaluate and recommend opportunities for improvement
  • Liaison with Operations, Supply Chain, and Finance to ensure activity meets performance targets within assigned value stream
  • Generates demand signals for make-to-stock inventory in accordance with defined business strategy for Aftermarket
  • Maintains metrics to track the performance of key sales trends, material availability and operations processes for assigned value stream
  • Supports Enterprise and Interiors ACE requirements and standardization including ACE Certification progression activities in alignment with Interiors Policy Deployment objectives and improvement initiatives
5

OS Provisioning Analyst Resume Examples & Samples

  • Coordinate with all areas within Global Compute Services in terms of reporting and analytics
  • Maintain knowledge of applicable service level agreements
  • Monitor and report to management long term trends of teams for SLA compliance
  • Microsoft Office Suite Trained
  • Good working knowledge of workflow tools such as Oracle SOA and or Remedy
  • Experience with process engineering, ITIL/Six Sigma approaches, workflow and change management in a complex environment
  • Bachelor degree in MIS preferred discipline and/or relevant experience
  • Design, develop, and deliver of business intelligence reports and universes using Business Objects 4.x configuration using best practices
  • Manage reporting environment including report data sources, security, subscriptions, and metadata
  • Assist in initiative towards data normalization and data integrity across the enterprise
  • Troubleshoot reported problems pertaining to reports and the reporting database environment, working closely with other IT members, leadership and Systems Engineers, identifying the reporting needs and designing or developing an approach for resolution
  • Assess impact of changes and updates to source production systems, planning and implementing resulting changes to reports
  • Develop in-depth understanding of underlying data, data model and business domains to ensure reports meet client needs
  • Identify areas of improvement in Business Objects report design, development, and delivery
  • Create technical documentation of report logic and processes
  • Help create new processes and procedures, and suggest improvements to current processes and procedures
  • Write Functional Requirements Documents, participate in document reviews with business users and development teams
  • Analyze data from reports and highlight trends, changes, and areas of concern in business
  • SAP Business Objects administration and report development
  • Experience authoring technical documents such as business requirements, functional requirements, database design representations, data and systems flow diagrams
  • Experience in software development projects using a formal development methodology (SDLC, Agile) processes, change management discipline, and project management processes a plus
  • Experience with complex relational databases a plus
  • Strong technology analysis experience with large and complex systems. Prior industry experience working in financial services/banking industry is a plus
  • QlikView knowledge is a plus
  • Remedy knowledge in analysis and translation of data into BO a plus
  • Flexible, thoughtful, accountable, trustworthy, approachable and passionate about work
  • Technically proficient in reporting / analytics and process improvements
  • Excellent customer service support with a ‘can-do’ attitude
  • Ability to execute with discipline and urgency
  • Demonstrated impact and influencing skills with high degree of initiative
  • Collaborative / Team oriented
  • Ability to apply office management practices and administrative support processes
  • Ability to work independently and within a team environment
  • Outstanding communication and interpersonal skills required
  • Skill in the utilization of correct grammar, spelling, punctuation, and required formats
  • Effective communication skills - both written and oral
  • Organized with strong attention to detail and time management skill
  • Team-oriented approach and ability to work well with partner organizations in a large corporate environment
  • Customer-service focus, striving to ensure that the service is not just available but meets business needs now and for the future
  • Drive for continual improvement – identifying opportunities, developing solutions that are valid from both business and technology perspectives, and bringing those ideas to fruition
  • Global viewpoint that will understand impact beyond the immediate location and will respect cultural differences in order to operate effectively within a distributed team
  • Self-directed approach that illustrates excellent work ethic, produces high quality results, and demonstrates attention to detail
  • Mentoring and knowledge-sharing skills that will enhance the team’s performance
  • Flexibility to respond to critical system issues and perform infrastructure updates outside of normal business hours
  • Excellent verbal and written communication skills with experience in direct internal and external customer relationship management
  • Ability to learn new and different technologies to a working depth quickly
  • Min 7+ years of IT experience
  • Ability to work independently, and escalate issues and seek guidance as necessary
6

Senior Provisioning Analyst Resume Examples & Samples

  • Identifying and implementing enhancements to current processes and procedures in order to meet/exceed customers’ expectations
  • Ensuring all regulatory requirements and controls are adhered to
  • Driving forward the continuous improvement of the department by championing change and implementing service improvements (aiming to increase team’s capacity and quality of the provisioning work)
  • Deputizing for team manager when necessary
  • Testing and implementing new working tools and managing the insourcing of new work
7

Provisioning Analyst, Evacuation Systems Resume Examples & Samples

  • Outstanding interpersonal skills and ability to influence diverse stakeholders
  • Strong ACE (continuous improvement) and customer focus
  • Exceptional organizational, written and verbal communication skills
  • Strong customer focus with a good business acumen
  • Ability to act strategically and tactically to support successful project completion
8

Provisioning Analyst Resume Examples & Samples

  • Request fulfillment to support end-to-end provisioning (including client hand over)
  • Provides client support for request fulfillment
  • Input to Provisioning Service Strategy
  • Assists in improving provisioning services and solutions portfolio
  • Leads or assists with gathering and reporting of Service Measures
  • Participates in the development, testing, and integration of Client Interfaces for Provisioning Services
  • Reports, tracks and escalates Client Interface issues
  • As needed
  • Provides input into Provisioning Service inventory management
  • Optimizes and manages server/inventory capacity
  • Servers
  • Understanding and practical knowledge of Virtual infrastructure (VM, ESX Server)
  • Hands-on experience with Virtual Centre management and ESX server performance management
  • Familiarity with UNIX local/global zones
  • Understanding physical and logical drive configurations (Win/Unix)
  • Basic scripting with C#
  • Storage
  • EMC and Netapp setup, configuration, allocation and expansion
  • Virtualization (ESX, VMWare, VMotion)
  • SAN Fabric configuration and expansions (Brocade) networking entre sistemas
  • Good understanding of CIFS, NFS, DNS, WINs and AD
  • Storage Software (SRDF, Snapshot, Snapmirror, Snapvault, Operations Manager, OCUM, OPM and Virtual Center)
  • Hands on experience of NAS / SAN architecture and implementation in large data centers
  • Experience with Provisioning processes
  • Bachelor Degree in Systems Engineering
9

Senior Provisioning Analyst Resume Examples & Samples

  • Bachelor’s Degree in IT or Business Related field or equivalent work experience
  • 5+ years of IT and business/industry work experience
  • Possesses a high level competency in Service Management methodologies including service introduction, change, and release management
  • Knowledge of Infrastructure technologies and business applications, and their relationships
  • Ability to accomplish results through others (lower level managers, professional employees, cross functional organization, managed service provider)
  • Strong background in ITIL or similar process oriented framework
  • Experience in project and change management
  • Proven experience starting up new services and processes
  • Desire to effectively participate in a virtual, globally distributed team
  • Masters Degree (MBA)
  • ITIL training, preferred to have an ITIL v2 or v3 Foundations certification focused on Change and Release Management
  • 5+ years of experience in Service Management strategy and/or operations
  • Experience in a large SAP environment
  • Experience with multiple IT Infrastructure technologies
  • Ability to analyze complex situations and implement solutions
  • Work experience in multiple countries or Non-English language skills
10

IT Provisioning Analyst Resume Examples & Samples

  • Manage the provisioning life cycle for all Consulate employees and contractor, vendor, physician accounts. This process includes validating access requests by job function, change of access and termination of access to protect all company and personal health information
  • Utilize technology tools such as Active Directory, Exchange, Citrix, and other 3rd party and in-house software resources to complete provisioning tasks
  • Use the IT ticketing system to manage requests related to service level agreements (SLA’s) and Operational Level Agreements (OLA’s)
  • Report any inconsistencies of access that could be a security concern
  • Coordinates with IT Management on any exception based requests to expedite appropriate access
  • Perform all other business-related duties as assigned
  • Bachelor’s degree from a four-year college or university; or one to two years related experience and/or training; or an equivalent combination of education and experience
  • Proficient personal computer skills to include electronic mail, record keeping, routine database activity, word processing, spreadsheet applications, graphics, etc
  • Practical experience with current Service Desk tools and ticketing systems preferred
  • Practical experience using MS Word, MS Excel, and Ticketing systems
11

Materials Provisioning Analyst Resume Examples & Samples

  • Maintain accurate data in SkyLog and related resources
  • Maintain the accurate parameters of stock item details in SkyLog
  • Create & maintain accurate suggested and approved Purchase Orders in SkyLog
  • Analyze & forecast the network stock requirements, ultimately using the MRP process
12

IT Provisioning Analyst Resume Examples & Samples

  • Previous experience in the Mortgage Banking industry
  • Experience with scripting languages (PowerShell, VBScript)
  • Have a 2 year IT degree or higher/or equivalent work experience
  • Have excellent customer service and troubleshooting skills as well as the ability to work in a fast paced environment
  • 3+ years of hands-on desktop support experience
  • Have experience installing, upgrading, and troubleshooting Windows 7 operating systems
  • Experienced in installing and troubleshooting MS Office products,
  • Troubleshooting, solving simple to mid- level network problems, PC configuration and testing, remote user support tools and web browser software. Excellent written and verbal communication skills are required
  • Must be physically able to lift up to 30 pounds
  • Experience working in a structured, process-driven environment
13

Provisioning Analyst Resume Examples & Samples

  • Provisioning requests (providing domains & systems accesses; administration of users’ accounts) in a timely and professional manner for employees across the Barclays Group
  • Stakeholder management: creating and maintaining effective and positive relationships with all the stakeholders (recipients of access requests and teams and individuals within Operations & Technology area) as well as the appropriate management of their expectations
  • Decision making and problem solving: making all decisions regarding own workload (establishing/maintaining/amending/improving working processes for particular workload); identifying any issues related to provisioning work and developing action plans in order to address them (e.g. technical issues, lack of cooperation or engagement from stakeholders, human errors, provisioning quality issues); gathering and analysing data (statistics, performance measures) and then taking proactive steps in order to enhance the service and improve customer experience
14

Provisioning Analyst Resume Examples & Samples

  • Process system access, hardware, and software requests from hiring managers and employees within BI IT. This includes transfers, interdepartmental moves, new hires, and ad hoc requests for existing resources
  • Monitor ticket submissions and metrics to ensure Service Level Objectives (SLOs) are met and follow-up appropriately to closure
  • Contribute in process improvement ideas and initiatives to optimize efficiencies within onboarding/access provisioning across BI IT. Lead in problem-solving efforts between departments, service departments and vendors, in an effort to continually improve and streamline processes
  • Implement smooth, speedy, and efficient workflow in all areas of the onboarding/provisioning department to ensure successful implementation and ongoing maintenance and support of the newly centralized team
  • Perform certification of the Central Registration system access and ongoing upkeep/reviews of Roles-Based Access Controls (RBACs) for each line of business within BI IT
  • Work with Portfolio Coordinators from BI IT lines of business to understand upcoming demand and trends for onboarding needs
  • Educate employees and vendor partners of onboarding process. Ensure educational and training materials are up to date and easy to consume
  • Assist in management and upkeep of central LSO Sharepoint site
  • Ensure process documentation is kept up to date and in compliance with audit and security processes
  • Ensure audit and security standards are met with all access granted /removed; Ensure processes developed and implemented within the centralized team are within security compliance
  • Ensure resources that have left BI IT are properly off boarded and deprovisioned
  • Develop and manage 1-2 customer areas by leading quarterly meetings and reviewing metrics for the area. Work on process improvements specific to the area accountable and develop and manage customer relationships on an ongoing basis
15

Provisioning Analyst Resume Examples & Samples

  • Responsible for assuring inventory sufficiency with respect to mission requirements throughout the life cycle of supported systems
  • Analyzes the physical distribution system to ascertain whether it is functioning according to the needs and objectives of our internally managed programs
  • Intermediate Logistics & Sustainment experience in Global Sustainment Supply Chain Management & Depot Operations to include Supply Chain Network Design, Inventory Planning & Optimization, Repair Demand Forecasting, Supply Chain Modeling and Simulation
  • Advanced/extensive knowledge of Global Sustainment Tools such ADIS, FEDLOG, Haystack, and similar DOD Logistics Management IT System Suites
  • Advanced Microsoft Office applications in particular MS Excel that includes complicated algorithms, programing, and analysis— with the ability to read and understand the analytical outputs
  • Intermediate knowledge of failure/sparing models
  • Multi-Tasking; good communication (oral and written); presentation skills; must have demonstrated ability to work independently with little guidance. Must be self-starter and able to work broad tasks and assignments with minimal oversight
  • Extensive experience working across multiple logistics programs in a cross-functional team setting
  • Extensive experience in developing Common Procedures to support the Global Sustainment business objectives
16

Access Provisioning Analyst Resume Examples & Samples

  • Provisioning/deprovisioning of access in accordance with current process; communicate with customers and application owners, suggest improvements, ensure SLAs are managed and met
  • Participate in Remedy and Service Now ticketing systems to swiftly diagnose, troubleshoot and resolve customer issues
  • Work with IT teams, application owners and business groups to analyze provisioning/de-provisioning activities which occur outside of AP team (on a global scale), determine where appropriate to consolidate within AP team, automate against IDM tool
  • Identify areas of cleanup needed within AP team and primary data sources used for provisioning and de-provisioning
  • Provides administrative position management support for Workday contingent work force
  • Participate in data cleanup/conversion to new IDM tool; analyze, document and suggest process improvementts as globally aligned processes are developed to reduce SLA and service delivery times
  • Ability to manage time, tasks and projects independently but still work and contribute within the team environment
  • Internet Browser knowledge
  • Experience with a ticketing system (such as Remedy or Service Now)
  • Ability to multi-task against competing priorities
  • Leadership Skills and the ability to manage customer expectations
  • Emphasis on Customer Service and engaging the workforce to embrace technology
17

IT Provisioning Analyst Resume Examples & Samples

  • Fulfilling user requests within defined Service Level Agreements
  • Working with business teams and other IT areas to fulfill access requests
  • Working with Internal Audit to provide documentation and materials needed to execute audits
  • Creating, maintaining, and adhering to processes and procedures
  • Assessing processes and procedures to provide process improvement recommendations and implementing those improvements as directed
  • Monitoring key metrics for access provisioning to ensure the timely, high quality, cost-effective execution of services
  • Interface between Business and IT in a highly collaborative environment
  • Assignment of token for multifactor authentication
  • Communicate with end users on provisioning process and provide assistance to those users that may require a hands-on approach
18

Senior Provisioning Analyst Resume Examples & Samples

  • Responsible for Successful installation / Deployment of WAN Circuits, Implement circuits based on Design Requirements , Administers new install builds from 3rd Party Telco’s Globally
  • Provides Technological support to internal Teams and External Telco to Resolve , Troubleshoot network installations, Act as Escalation point for 3rd Party Telco to support Critical Infrastructure
  • Manage and Monitor , Point to Point Connectivity, Managed services and contribute to maintain best practices, Troubleshoots network Installation and Project Timelines when necessary and makes recommendations for improvement
  • Well expertised in managing deployment projects in Data Networks with outstanding networking knowledge
  • Lead provisioning escalation in managed & unmanaged services through to successful deployment
  • Lead programs / projects & ensuring the schedule projects are driven with schedule planned activity person, provide successful completion of event and raised through to appropriate levels internally & drive the escalation through with Telco / COLO
  • Act as Single Point of Contact to drive different teams (Core team, N/w design and Field support)
  • Well versed with experience for network troubleshooting in LAN and WAN environment
  • In-depth knowledge of networking services deployed & ability to Interpret design requirement to deploy them per Requirement
  • Well versed with the concepts of networking, strong emergency response orientation. Strong interpersonal skills and personality with high customer service orientation and Project Co-ordination Skills
  • Coordinate with Project Managers / Business Team for Circuit Commissioning & handover to Customer
  • Strong expertise on Network Data Services globally & manage ordering of the circuits with Global Telcos
  • Strong analysis on circuit route mapping & ability to provide solutions based on the necessary information available on Network
  • Strong Vendor Escalation Management skills to improve Time to Market to Push Internal & External Teams
  • Able to chair Calls with Global Telco's & manage implementation independently
  • Good Expertise in Reporting, Analytical, Interpersonal & Communication skills
  • Continuous Engagement with Telecom OLO / Customer to fix Installation / Deployment Failures
  • Demonstrate subject matter expertise with regard to various telecommunications standards, Thomson Reuters provides professionals with the intelligence, technology and human expertise they need to find trusted answers. We enable professionals in the financial and risk, legal, tax and accounting, and media markets to make the decisions that matter most, all powered by the world's most trusted news organization
19

Provisioning Analyst Resume Examples & Samples

  • Systems Performance Specification(s)
  • System Design Specification(s)
  • Level of Repair Analyses (LORA)
  • Hardware / Firmware / Software design document(s)
  • Failure Modes Effects and Criticality Analyses (FMECA)
  • FRACAS
  • Mean Time Between Failure (MTBF)
  • Operational Availability (Ao)
  • Source, Maintenance and Recoverability (SM&R) Coding
  • Provisioning Technical Documentation
  • Interactive Computer-Aided Provisioning System (ICAPS)
  • Integrated Maintenance Reviews (IMR)
  • Engineering Change kit assembly
  • Force Revisions (FR)
  • Engineering Change Proposals (ECPs)
  • ILS certification
  • Reliability Centered Maintenance (RCM)
  • Maintenance Index Page (MIP)
  • Maintenance Requirement Cards (MRC)
  • DAU Life Cycle Logistics Level 1 Certification
  • Maintenance and Repair Analysis
  • Diminished Manufacturing Sources (DMS)
  • COTS Obsolescence
  • Technical Documentation
  • Engineering Change Orders
  • Preventive Maintenance/Fault Detection/Fault Localization (PM/FD/FL) MDEMO
  • Depot Identification and/or Certification
  • Experience with the SQQ89 System
  • Technical Feed Back Reports (TFBR)
  • Navy's Planned Maintenance System (PMS)
  • Combat Systems, Command, Control, Communications, Computer
20

User Provisioning Analyst Resume Examples & Samples

  • User Provisioning and De-Provisioning using Active Directory
  • Data access management
  • Access to multiple in-house systems
  • Administration of Cisco phone system
  • Administration of Finance and HR access
  • Administration of Atkins Corporate Systems
  • All other admin tasks assigned to you by the Team Leader
  • Respond to all incidents and requests according to defined SLAs, ensure 100% accuracy and customer satisfaction
  • At least one year’s knowledge and use of Active Directory
  • Experience of working in a high pressure environment
  • Ability to build and maintain efficient working relationships
  • Process orientated with a methodical and planned approach to achieving goals
  • Confidence and professionalism
  • Experience of IS work management systems (ideally ServiceNow)
  • ITIL v3 Foundation Certificate
  • Experience of working in a multi-cultural environment
21

Provisioning Analyst Resume Examples & Samples

  • Provides high-quality, consistent end user support services for all employees within FMOLHS
  • Troubleshoots and resolves end user issues by guiding user through corrective steps. Documents, logs, escalates, and follows up on issues with end users and sites
  • Coordinates with other IS areas to resolve problems if necessary
  • Assists in the development of, and complies with, all standards regarding documentation, end user instructions, computer deployment, ticket logging, and monitoring
  • Utilizes computerized support tracking system to accurately and effectively track user support statistics for adherence to SLA and to allow planning for staffing levels
  • Researches new developments in hardware and software and keeps abreast of the latest developments and studies involving computer-related procedures and methods
  • Prepares, reviews and contributes to online support knowledgebase for FMOLHS applications and systems. Remains current with the latest trends in field of expertise by participating in ongoing training and development as directed by management
  • Develops and implements data driven performance improvement methodologies. Maintains accurate records for use in evaluating organizational performance. Identifies ways of improving current services and consults with management on issues and problems
  • Ensures security, integrity, and privacy of FMOLHS data in conjunction with FMOLHS policies and procedures
  • Utilizes IS project management methodology and best practices to improve individual and organizational efficiency, effectiveness, and outcomes
  • 5 years in database applications or PC hardware & software
22

Provisioning Analyst Resume Examples & Samples

  • 1) Do you possess a Bachelor's degree or college diploma in a relevant technicial discipline?
  • Develop and implement Aftermarket inventory forecasting methods in support of Aftermarket material provisioning, sales, consignment and service bulletin campaigns
  • Prepare and submit recommendations for inventory provisioning accompanied with a detailed analysis of cost, sales potential, commercial liability (if any), and delivery schedule
  • Input Aftermarket inventory requirements to SAP and drive delivery requirements with Operations and Supply Chain
  • Manage inventory transactions and modifications for Aftermarket materials at global spares warehouses
  • Identify requirements for Aftermarket materials as a result of engineering change board meetings and order/modify inventory as required
  • Support Aftermarket requirements for SAP transactional discipline and physical inventory counts
  • Manage Aftermarket inventory to achieve targets set by the division
  • Review customer requirements and coordinate alternative schedules, including interfacing with Program Management to verify required/promise dates and delivery commitments in support of Sales Orders
  • Manage on-time delivery to satisfy internal/external customer requirements
  • Provide regular performance metrics reflecting all functions shown above
  • Bachelor's degree/college diploma in relevant technical discipline
  • APCIS or CPIM certification preferred
  • 3+ years experience in similar role planning, forecasting, inventory provisioning, in an aftermarket environment is required, (Aerospace preferred)
  • Demonstrated strong understanding of forecasting methods and statistical analysis
  • Demonstrated strong understanding of BOM (Bill of Materials) structure and function
  • Strong ability to navigate technical publications, engineering manuals and drawings
  • Proven knowledge of the relationship between inventory levels and service levels
  • Robust understanding of the business including procurement, production control, and manufacturing
  • Highly analytical and creative problem solving skills
  • Demonstrated strong proficiency in SAP and MS Excel is strongly preferred
  • UTAS Values including Ethical Behavior, Customer Focused Improvement, Accountability & Teamwork and Openness & Inclusion
  • Successful candidate must meet all requirements under ITAR and CCGP