Collection Supervisor Resume Samples
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Collection Supervisor Resume Samples
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KK
K Kulas
Karine
Kulas
7122 Lilly Streets
Phoenix
AZ
+1 (555) 271 9414
7122 Lilly Streets
Phoenix
AZ
Phone
p
+1 (555) 271 9414
Experience
Experience
Dallas, TX
Collection Supervisor
Dallas, TX
Ondricka Inc
Dallas, TX
Collection Supervisor
- Make recommendations to implement improved processes
- Deliver Feedback on performance to both Team and Management
- When requested, manage and track account settlements and/or accounts closed by Client within established guidelines
- Perform other duties as assigned by management
- Support management by providing timely and accurate payment and account standing information
- Makes recommendations for process improvements and efficiencies
- Provides counseling and disciplinary action, as necessary
Philadelphia, PA
Credit & Collection Supervisor
Philadelphia, PA
Douglas-Haley
Philadelphia, PA
Credit & Collection Supervisor
- Maintains staff and operational relationship on the supervisory and administrative levels with sales, purchasing, legal, ‘IT’ personnel, and other departments concerned with company administration, credit and collection operation
- Initiates, develops, and maintains relationships with customers, financial institutions, credit sources, and trades; directs the maintenance of such contacts in the designated area of activity
- Performs additional related duties as assigned by the Director of Financial Services
- Manage employees and team performance; provide new employee training, developing, coaching, and adherence to department policies and procedures
- Provide feedback to management concerning possible problems or areas of improvement
- Provide ongoing feedback to employees regarding files, performance, and improvement opportunities
- Monitors staff workload, ensures work is distributed equitably and adjusted accordingly
present
Dallas, TX
Mortgage Banking Dialer Collection Supervisor
Dallas, TX
Buckridge-Aufderhar
present
Dallas, TX
Mortgage Banking Dialer Collection Supervisor
present
- Train staff members, conduct performance reviews, and make recommendations regarding corrective actions and dismissals
- Review accounts, conduct quality phone monitoring; and provide feedback and direction
- Monitor live and recorded calls and provide feedback to staff
- Manage more globally than just their team, across the Dialer staff
- Lead a group of Collectors to ensure the unit objectives and standards are met
- Monitor real time reports (KPI driven) across Dialer staff
- Compile and analyze statistical data relative to unit productivity
Education
Education
Bachelor’s Degree in Difficulty
Bachelor’s Degree in Difficulty
Cornell University
Bachelor’s Degree in Difficulty
Skills
Skills
- Thorough knowledge of applicable bank policies, procedures and collection related laws, regulations and procedures
- Proficient knowledge of computer applications and/or the equipment used in the collection area
- Ability to manage multiple tasks/projects and deadlines simultaneously
- Thorough knowledge of collections and the products and services supported by the area
- Good leadership and supervisory skills
- Ability to identify and resolve/escalate complex problems with minimal guidance
- Strong verbal and written communication skills
- Well-developed customer relations skills
- Bilingual Spanish/English speaking skills
6 Collection Supervisor resume templates
Read our complete resume writing guides
1
Collection Supervisor Resume Examples & Samples
- Manage collection process to exceed department/corporate aging and cash goals
- Identify high risk situations and recommend course of action to the collection manager
- Manage employees and team performance; provide new employee training, developing, coaching, and adherence to department policies and procedures
- Collects accounts by contacting customers; investigating circumstances of nonpayment; negotiating and resolving conflicts
- Support management by providing timely and accurate payment and account standing information
- Special projects as deemed necessary
- Maximize systems & technology to improve efficiencies & deliver results
- High School Graduate; college preferred minimum 5 years credit collection experience; minimum 3 years supervisory experience preferred
- Well-developed analytic and problem solving skills; highly developed communication and interpersonal skills; highly organized with ability to manage multiple priorities and deliver assignments on time
- Excellent listening, written, and verbal communication skills
- Successful in dealing with customer and company personnel at all levels
2
Credit & Collection Supervisor Resume Examples & Samples
- Responsible for the proper application of Oriental Trading Company’s business units and subsidiary collection policies, practices, and procedures to the credit requirements of a designated range of customer accounts within specified credit lines
- Analyzes customer credit requests within predetermined company credit standards to determine the level of information and security which is required to make a sound decision regarding extension of credit
- Reviews assembled files and reports. Analyzes financial statements and supplemental information in an effort to assess creditworthiness. Conducts further investigation and initiates additional contacts as required. Recommends approval or rejection of credit applications within current guidelines and practices
- Releases held orders in various credit held status within assigned limits
- Administers open lines of credit by means of internal business reports. With concurrence of the Director of Financial Services may extend or restrict those lines exceeding assigned limits
- Monitors monthly balances of customers and works with the Director of Financial Services to readjust credit lines or recommend and implement corrective actions. Assists in the preparation of periodic credit and collection reports to top management
- Consults with the Director of Financial Services and / or appropriate sales personnel regarding complex or troubled credit or collection situations
- Obtains approval of the Director of Financial Services on acceptance of partial payments, compromise settlements, payment time extensions, or the write-off of uncollectable accounts
- Arranges for enforced collections, the filing of lawsuits or claims within bankruptcy filings within assigned limits. Furnishes complete collection-related information through the Director of Financial Services to our representatives
- Takes appropriate action regarding collection irregularities such as payment discrepancies and the taking of unwarranted discounts. Makes adjustments due to such causes and resolves specific credit and payment-related customer complaints and inquires
- Provides accurate accounting reports on information of comparison to the management staff in order for sound decisions to make adjustments to the departments policies and procedures for area supervising
- Directs, coaches and mentors staff to ensure engagement and productivity levels are maintained; provides regular and consistent feedback and communication throughout the year and during goal setting and follow-up sessions and performance reviews
- Responsible for the timely completion of various month end AR reports and annul budget
- Recommends changes in salary and status including reclassification, transfer, promotions, and terminations to the Director of Financial Services
- Maintains regular, predictable attendance
- Abides by all policies and procedures of Oriental Trading Company, Inc
- Must be able to attend face to face meetings on short or little advance notice
- Work in the Finance Department office environment requires in-person collaboration among colleagues and contractors
- Has full authority within approved policies, procedures, standards, and defined limits on credit matters within the designated area of responsibility. Deviations are subject to approval by the Director of Financial Services
- Maintains staff and operational relationship on the supervisory and administrative levels with sales, purchasing, legal, ‘IT’ personnel, and other departments concerned with company administration, credit and collection operation
- Ability to handle and safeguard highly confidential financial data pertaining to client corporations
- Initiates, develops, and maintains relationships with customers, financial institutions, credit sources, and trades; directs the maintenance of such contacts in the designated area of activity
- Performs additional related duties as assigned by the Director of Financial Services
3
Collection Supervisor Resume Examples & Samples
- Deliver Feedback on performance to both Team and Management
- Develop and maintain customer account relationships
- Timely collection of account while maintaining excellent customer relationship
- Coordinate with other departments in the resolution of account related concerns/issues
- Follow-up on open issues with customer, including
- Researching and resolving past due invoices for payment
- Maintaining promised check list
- Resolution of Unapplied Cash items
- Alert management to collection issues
- Input adjustments to customer accounts and maintain back-ups
- Compile performance statistics as required
- Perform other tasks as needed
4
Collection Supervisor Resume Examples & Samples
- Supervisor, plans, organizes and evaluates team staff and activities of the Call center
- Assists the manager to comply with applicable federal and state laws and regulations, and Health System policies and standards
- Monitors and implements policies and procedures to optimize operations
- Role models the culture of patient excellence
- Supervise and oversee a team of 12-15 call center representatives
- Monitors daily staff performance
- Performs staff audits and monitors live calls for quality assurance
- Handles escalated supervisor calls from patients
- Ensures team and department productivity goals are met
- Ensures accuracy and timeliness of quality controls
- Maintains daily workflow in order to ensure quality, quantity and efficiency
- Makes recommendations for process improvements and efficiencies
- Ensures implementation and evaluation of operating policies, procedures and processes
- Interviews new hire candidates and provides feedback and recommendations for promotions
- Conducts routine team meetings and annual performance evaluations
- Maintains a culture of customer service excellence
- Mentors and develops staff skills for further professional advancement
- Processes payroll, maintains staff records and work schedules, and ensures adequate coverage at all times
- Monitors staff workload, ensures work is distributed equitably and adjusted accordingly
- Provides appropriate support and coverage in the absence of the Manager
- 4+ years of Customer Service, Billing or Collections experience
- 3+ years of experience in Patient Revenue Cycle Applications and process flow through registration, charge entry, billing, collections reimbursement calculation and payment
- Ability to work with computers and Windows PC applications (this includes the ability to learn new and complex computer system applications)
- 1+ years experience in a Supervisory or Leadership role
5
Credit & Collection Supervisor Resume Examples & Samples
- Bachelor in Business Administration , Economics, Accounting or Engineering
- Five years of prior experience in Credit & Collections or Commercial Areas
- Consistent knowledge in C&C transactions
- Customer financing tools comprehension
- Highly proficient in Microsoft Office
- Knowledge in ERP
- Post graduation or MBA in Finance
- IFRS Knowledge
6
Mortgage Banking Dialer Collection Supervisor Resume Examples & Samples
- Provide advice and answer questions concerning collections activities. Coach staff as required
- Review the status of the most delinquent accounts and handle the collection efforts
- Authorize adjustment of finance charges and approve minimal repayment arrangements outside of Collectors authority
- Manage more globally than just their team, across the Dialer staff
- Monitor real time reports (KPI driven) across Dialer staff
- Lead a group of Collectors to ensure the unit objectives and standards are met
- Monitor live and recorded calls and provide feedback to staff
- Advise staff of any change in policy or procedures
- Allocate resources, plan work schedule, and assign work
- Train staff members, conduct performance reviews, and make recommendations regarding corrective actions and dismissals
- Two years collections/loss mitigation experience strongly preferred
- Prior experience managing teams of collection representatives preferred
- Management experience in collections preferred; specifically in call center and/or mortgage collections
- Excellent verbal and written communication and organizational skills, particularly the ability to make recommendations to management
- High school diploma required. College degree is preferred
7
Collection Supervisor Resume Examples & Samples
- Undergo a criminal history background investigation
- Tax filing records will be checked prior to job offer
- Obtain a valid driver’s license with no major driving citations in the last 39 months is required for all positions where driving is an essential function of the job
- All newly hired employees will be subject to E-Verify Employment Eligibility Verification program
8
Collection Supervisor Resume Examples & Samples
- Effectively communicate expectations, consequences, changes, policies, and procedures
- Provide motivation for the successful accomplishment of the assigned team’s quality standards and goals
- Monitor floor activity and calls to assist employees
- Provide ongoing feedback to employees regarding files, performance, and improvement opportunities
- Diffuse escalated calls, negotiate, and create solutions for resolution
- Present, promote, and support all new initiatives
- Accurately project and achieve daily, weekly, and monthly revenue goals
- Accountable for all decisions, actions and directives with respect to job responsibilities
- When requested, manage and track account settlements and/or accounts closed by Client within established guidelines
- When requested, conduct monthly audits to ensure that accounts have been executed in compliance with Client’s requirements
- When requested, be responsible for monthly Client reporting and processing of returned accounts for review, offers in compromise, reconsiderations, charge offs, 1st and 3rd party levies, pending refund reports, and payment plan reports
- Knowledge, understanding, compliance, and enforcement of all applicable Federal, State, and Local laws and regulations relating to job duties
- Knowledge, understanding, and compliance with TSI policies and procedures
- Participation in Company Programs must meet minimum performance standards
- Responsible for respective department’s overall performance and for motivating team to exceed department goals and objectives
- Provide feedback to management concerning possible problems or areas of improvement
- Perform other duties as assigned by management
- 2 years of previous collections experience required. 4 years of previous collections experience preferred
- Working knowledge of Microsoft Excel and Word
- When required, working knowledge of dialer, Soundbite, and/or LiveVox applications
- Ability to work in a team fostered environment
- Ability to prioritize and organize work
9
Collection Supervisor O&T COG Resume Examples & Samples
- People management experience & proven leadership and motivation skills
- Strong communication and coordination skills
- Can work under pressure and high efficiency
- Aggressive, self - motivate, detail oriented patient and good teamwork
