Care Resume Samples

The Guide To Resume Tailoring

Guide the recruiter to the conclusion that you are the best candidate for the care job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

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M Turner

Magdalen

Turner

86038 Pamela Keys

Philadelphia

+1 (555) 597 2038

86038 Pamela Keys

Philadelphia

Phone

p +1 (555) 597 2038

Experience Experience

Detroit, MI

Care Team Assistant

Detroit, MI

Jacobson LLC

Detroit, MI

Care Team Assistant

Provides clerical and / or administrative support to clinical staff and managers for special studies, projects and reports
Workers’ compensation paperwork
Work with the Health Plan and management to determine community outreach involvement
Work well with the entire clinic team to provide exceptional patient care
Assist in the implementation/completion of provider orders and scheduling of patients for related procedures / test / follow-up appointments
Panel management
Maintains knowledge of all health plan benefits, network, CMS, regulations, health plan and / or MSO policies

New York, NY

Care Manager Assistant

New York, NY

Wyman-Carter

New York, NY

Care Manager Assistant

Engage physician/provider to obtain or provide information related to patient care (e.g., modifying authorizations, redirecting care, clarifying orders/notes)
Assists the RN Care Managers with moving the patient through the continuum by communicating with and completing tasks as directed by the RN or supervisor
Follow specific procedures and adhere to data management compliance and demonstrate through knowledge of the data management process
Work with HCP co-workers in a cooperative, collaborative manner in day to day operations and special projects
Perform data entry for a significant amount of information form electronic or hardcopy source materials into EMR
Processes all requests for information following established legal guidelines
Responsible for quality and continuous improvement within the job scope

present

Philadelphia, PA

Territory Manager Textile Care

Philadelphia, PA

Wilkinson-Krajcik

present

Philadelphia, PA

Territory Manager Textile Care

present

Proactively identify, develop and implement solutions to improve results, customer service, and total cost
Establish target customer list and acquisition plan
Responsible for contribution margin improvement
Build contacts with customers, identify and influence decision makers / opinion leaders
Developing and maintaining strong relationships with our customers
Develop and maintain customer relationships at all levels
The drive and enthusiasm to provide solutions that add genuine value to your customers through the highest standards of service

Education Education

Bachelor’s Degree in Nursing

University of San Francisco

Bachelor’s Degree in Nursing

Skills Skills

Strong organizational and time management skills
Strong verbal and written communication
Ability to work effectively with people at all levels of the organization
Proficient in Microsoft Office (Excel, Access, Word and Outlook)
Able to type 25 wpm
Detail oriented
Excellent verbal and written communication skills
Excellent organization skills
Ability to work on multiple assignments and manage time effectively
Knowledge of medical terminology

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Director of Member Care-hautelook Resume Examples & Samples

Direct operations for in-house call center supporting more than 100 work-from-home representatives
Support Member Care leadership team in managing all aspects of department operations, including service levels and staffing
Oversee training and development for new and existing employees. Partner cross-functionally to understand business needs and influence technology, process and policy changes in support of customer needs
Oversee and forecast call center metrics
Create and maintain appropriate departmental reporting
Represent voice of the customer inside of company
3-5 years of experience in management of member care function in consumer companies
7-10 years of professional experience in consumer companies with significant involvement with member care function
Strong analytical skills, including proficient use of Excel

Seasonal Member Care Representative Resume Examples & Samples

Windows 7 or 8 OS only (Macs not acceptable)
No viruses, malware, spyware
At least 4 GB RAM and dual core processor 2 Ghz or higher
High Speed Internet (candidate will take a test at speedtest.net)

Associate, Jewellery & Leather Care Services Resume Examples & Samples

Partner with store Sales Team to service customers’ footwear, handbag, and jewellery repair requirements. Ensure that call tickets are completed to standard and that the correct information is communicated to the Repairs Coordinator
Review inventory supplies and re-stock as needed
Repair technical training or its equivalent
Previous experience with luxury footwear, leather goods, and jewellery items
2 yrs. experience in similar capacity
Excellent communication skills and a customer-centric approach
Inspire with Services
Lead with Passion
Own it with Pride
Earn lasting Relationships

Seasonal Member Care Team Lead-hautelook Resume Examples & Samples

Passion for the fashion industry
2-3 years’ experience in a call center environment
While this position requires an in office presence, the candidate will need the skill set to work effectively with a virtual workforce
Must be available to work weekends. Schedules will vary

Seasonal Member Care Help Desk Associate Resume Examples & Samples

Excellent verbal and written communication skills, including the ability to convey ideas, policies, and information to members using clear and concise language
A clear speaking voice with a professional tone and polished written communication skills
Has "thick skin" and is able to handle escalations in a calm and professional manner – must be able to consistently follow through with member communications
Able to handle escalations in a calm and professional manner – must be able to consistently follow through with member communications
Able to suggest improvements to the various communications by the company (eg. website, FAQ, etc.)
2-3 years of experience in a call center environment
Requires an in office presence
Must be meeting or exceeding all departmental goals/essential functions

Consumer Care Rep Resume Examples & Samples

Monitors consumer contacts to ensure action on possible liability incidents, product or other according to risk management procedures. Communicate potentially troublesome areas and emerging trends to Consumer Communications Manager, Brand Directors, Director/Product Experience and Vice President
Ability to speak and write in Spanish a MUST. This includes oral, written, and reading proficiencies, demonstrating the proper articulation necessary to communicate with prestige brand customers
Basic knowledge of arithmetic
Must be able to work well independently
Must present a professional appearance and demeanor
Must successfully pass written and practical tests and achieve scores equivalent to national standards
Must be able to work in a multi-task environment. · Must be able to work overtime as needed

Eye Care Director Resume Examples & Samples

Consult with supervisor and affiliated doctors on guidelines for Medicare and insurance coding and billing related to eye exam and related covered services to optimize revenue in compliance with the law and guidelines
Coach OD on practice management skills in providing a thorough eye exam efficiently, utilizing equipment and instruments effectively (e.g., appropriate utilization of visual fields, retinal photography, dilation, etc.). Coach doctors on appropriate supervision and training related to delegation of optometric support functions
BA/BS in business, health care or related field or equivalent experience
OD degree; licensed to practice optometry in at least one of the states where Target Optical does business
Key competencies include: Leadership, Drive for Results, Motivate and Influence, and Critical Thinking
Minimum of six years of at least one of the following (may be combined experience in more than one area)
Multi-unit responsibility for physician or optometric practice management, or
Franchising, subleasing or contracting responsibility for an optical company, ophthalmology group, practice management company or health care/ ophthalmic goods and services vendor, or similar experience

Consumer Care Representative Resume Examples & Samples

Ability to type 50 WPM while talking on the phone with consumer
Ability to handle fast pace and stress
Two years customer service experience
Excellent written and verbal communication skills essential
High school diploma or equivalent; College coursework a plus

Care Team Manager Resume Examples & Samples

3+ years of experience in Utilization Review or Care Management of the Chronically Ill and Disabled in an ethnically diverse population
BSN or Advanced Degree
Knowledge of managed care concepts and community and home based care
Knowledge of UAS-NY assessment
Managerial experience working within a community based home health organization
Managerial experience working within an MLTC program
Solid problem-solving and analytical skills
Bi/Multilingual

Coordinator of Care Resume Examples & Samples

Minimum of one year of acute, medical-surgical nursing experience
Licensed with current Registration to practice as Registered Professional Nurse in NYS
Excellent clinical and assessment skills with the ability to work within an integrated health care team
Effective critical thinking skills and the ability to problem solve independently
Excellent verbal and written English skills
Ability to travel in a designated area within NYC
Bilingual in English and Russian, Spanish, or Mandarin/Cantonese
Associate's/Diploma from an accredited school of Nursing, Bachelor's Degree

Coordinator of Care Resume Examples & Samples

1+ year of Acute. Medical-Surgical Nursing experience
Associate's Degree from an accredited School of Nursing
Solid clinical and assessment skills
Effective critical thinking skills
Bilingual (English and Chinese / Russian / Spanish)
CHHA / LTHHCP experience

Coordinator of Care Resume Examples & Samples

Associate's/Diploma from an accredited school of Nursing
Current registration to practice as Registered Professional Nurse in NYS
Ability to travel $
CHHA/LTHHCP experience

Coordinator of Care Resume Examples & Samples

1+ year of Acute, Medical-Surgical Nursing experience
Associates/Diploma from an accredited school of Nursing
Solid clinical and assessment skills with the ability to work within an integrated health care team
Bilingual (English and Spanish / Russian / Chinese)

Manager of Managed Long Term Care Resume Examples & Samples

2+ years of related Managerial experience
Bachelor's Degree in related field
NYS Registered Nurse (RN) license, Licensed Master Social Worker (LMSW), and/or Licensed Clinical Social Worker (LCSW)
Managed Long Term Care experience
Previous experience working with regulators, medical, health and social service providers and staff at all levels
Proven ability to affect outstanding health care and financial outcomes
5+ years of Managerial experience

Regional Manager of Hospice Care Resume Examples & Samples

Supervise members of clinical team (RN, LPN, SW, Chaplain, CHHA)
Provide leadership and counsel to clinical personnel to enhance staff development
Identify needs for staff education
Work with the scheduling department to arrange team coverage for on-call and staff time off
Participate and provide leadership in the team for regular IDT meetings
Engage relevant referral sources as appropriate within team territory and coordinate with regional Community Education Liaisons regarding client issues and growth opportunities
Partake in occasional field work
Active RN license in New Jersey
1 year of hospice or public health nursing experience
ASN Membership
Strong leadership experience
Flexible schedule with a strong ability to multi-task
At least 1 year of field supervisory or management experience

Coordinator of Care Resume Examples & Samples

1+ year of Acute Care and/or Medical-Surgical Nursing experience
Exceptional clinical and assessment skills
Solid critical thinking and problem solving skills
Bilingual (English and Russian / Chinese / Spanish)

Actuarial Analyst Level, Long Term Care Resume Examples & Samples

Initiates, organizes, and directs actuarial research, experience studies, statistical analyses, calculations and audits
Develops actuarial assumptions to use in pricing, reserving or actuarial modeling, including experience studies in support of assumptions
Coordinates, prepares, and performs actuarial analyses to develop pricing strategies, valuation approach or risk management strategies
Prepares actuarial portion of financial reports or other documents (e.g. state insurance department filings, rating agency survey forms, internal management reports, etc.)
Communicates actuarial research results to business unit management
Maintains documentation of actuarial research and analyses
Provides consultation and clarification on actuarial models and risk issues
May supervise one or more Actuarial Analysts, Actuarial Students or Actuarial Technicians
ASA (preferred)
1 to 3 years Modeling and/or Long Term Care business exp(preferred)
Experience working with AXIS(preferred)

Foster Care Case Planner Resume Examples & Samples

Bachelor's degree in a related field
Able to establish working relationships with clients in need of counseling and supportive services
Able to effectively engage parents
Ability to apply theory of change
Willingness to facilitate groups with parents and foster parents
Ability to work cooperatively with their agency supervisor(s), consultants, ACS and other team members
Commitment to work from a strength based and/or youth development perspective $
MSW or one year of related experience

HP Indigo Care Centre Agent Resume Examples & Samples

Connect with right entities to familiarize with new upgrades
Plan SW upgrades with customers
Perform SW upgrades
Track SW upgrades performed in HP tools
Report weekly/monthly SW upgrades performed
Escalate when needed
Assure customer satisfaction is high
Multi-Tasking abilities
Formal Education & Specialization certification
Analytical & Troubleshooting Methodology
Remote / Virtual troubleshooting
Professional Communications & Listening
Job Flexibility
Technical Writing skills
Judgment Skills, decisiveness
Language Skills in English (Fluency Written & Verbal). Additional language are German or Italian & Spanish
Motivated to improve Customer Experience
Good verbal and written English skills plus German and/or Italian & Spanish
Graphic and/or printing knowledge is a plus
Remote customer service experience
Education: Bachelor level or equivalent
Affinity to software
Knowledge of Microsoft Windows, MS Office, LYNC (Messenger) and screen share applications

Msw Field Care Manager Resume Examples & Samples

Understand clinical program design, implementation, and management, monitoring, and reporting
Must have: MSW OR Registered Nurse with 3 years of experience of in home case/care management
MUST LIVE 10-20 MILES FROM WESTON, WV

Transitional Care Manager Resume Examples & Samples

2+ years of Acute experience
Previous experience with Assessments and Discharge Planning, and work in a fast-paced environment
Experience with Case Management in a Hospital setting
Interqual/Milliman experience

Psychiatric Care Manager Resume Examples & Samples

2+ years of Psychiatric experience and a passion for psychiatric patient care
PRI certified
Previous Utilization and/or Concurrent Review experience within an Acute Care facility
Previous experience with Assessments and Discharge Planning
Solid clinical skills
Interqual / Milliman experience
EPIC and Allscripts experience

Care Concierge Specialist Resume Examples & Samples

Document per protocol and communicate pertinent information to designated person and/or persons
Maintain call count goals on a weekly basis
Acquire knowledge of the process flows for the department
High level of detail and organizational skills
Ability to multi-task without losing sight of accuracy & quality
Skills to use a variety of electronic information processing tools and multiple software programs
Ability to establish priorities, work independently and proceed with objectives without direct supervision
Ability to work a full time (40 hours minimum) flexible work schedule to include some weekends. Consistent attendance is critical to this call center involvement
Bilingual (English/Spanish); speaking, reading, writing, interpreting and explaining documents in Spanish and English

Home Care Scheduler / Office Assistant Resume Examples & Samples

Performs accurate data entry and files office records
At least 1 year of administrative or related experience in a professional environment
Strong attention to detail; ability to manage many details related to data entry, scheduling, follow-up requests and file maintenance
Must be available for on call at 5:00 pm - 8:30 am weekdays and 24 hour coverage on the weekends as needed

Charity Care / Medicaid Consultant Resume Examples & Samples

Compiling information for new and recon Medicaid applications following up with resident, family members and internal/external sources to ensure timely completion
Completing and/or following-up on all forms related to Medicaid eligibility (SRT, 3871, ID Screen, LOC, etc.)
Maintaining and updating DHR list/Provider Relations
Maintaining/updating Medicaid Pending log
Travel is required at least 50% of the time

Telephonic Care Manager for Illinois Dual Eligible Members Resume Examples & Samples

Proactive telephonic outreach to eligible Humana members and engage participation in Humana Cares Complex Care Management program
Works Collaboratively with other members of the Humana At Home Interdisciplinary team-to include; Humana At Home Care Managers-Social Services, Field Care Managers and Community Health Educators
Bilingual –Spanish, English, Polish

Care Manager Assistant Resume Examples & Samples

Runs reports from care plan documentation to identify tasks requiring attention of Care Manager and follows up with Care Manager to ensure tasks are current
Conducts monthly visits to AEC members living in facilities and documents all interventions, interactions and observations in the members file
Assists Care Manager by making and documenting monthly update calls to home members, as required
Assists as needed in member Medicaid application process and resolution of pending issues to ensure efficient and effective eligibility status
Tracks Medicaid appointments to ensure members do not lose eligibility
Inputs member care plan update/action data into database system (Q)
Helps prepare and mail update letters to members
Knowledge of Microsoft Office Programs, e.g. Word and Excel
Current Driver's License and auto insurance
Prior experience working in a case management environment

Member Care Manager Specialist Sector Resume Examples & Samples

Demonstrated exceptional service through professionalism, ownership, and initiative
Proven commitment to team through collaboration and positive, proactive, communication
Excellent verbal and written communication skills – ability to convey and develop ideas, policies, and information to team members using clear and concise language
Must be able to handle multiple tasks while working independently, without direct supervision, and be able to direct and manage the work of others
3+ years’ experience in a Contact Center environment, with a minimum of one year supervising a team of representatives

Ambulatory Direct Care Services Assistant Resume Examples & Samples

Telephonic and computer skills
Sound problem-solving and communication skills
Ability to maintain confidential information $
Previous experience as Nursing Assistant

Onsite Dedicated Care Manager Resume Examples & Samples

Help manage population and provide information to provider, staff and members
Identify quality gaps and implement appropriate solutions
Provide knowledge on appropriate Humana programs to providers and members
Complete ad hoc searches as required for development of financial models and metrics to support clinical programs and initiatives
Work with Humana Case Management team regarding member status toward success programs
Experience in Case Management, Disease Management and Quality Improvement
Proven successful experience completing efficient health-related research, with associated analysis and conclusions
Excellent computer and communication skills
Experience working in integrated health systems or hospitals

Care Manager American Eldercare Resume Examples & Samples

Coordinates development of care plan for members by meeting with members, caregivers, healthcare providers, and appropriate individuals to integrate services required to effectively meet the member’s needs
Coordinates formal and informal services and resources with in- and out-of-network providers and monitors delivery to ensure effective and timely service provision in accordance with care plan
Visits members on a scheduled and as-need basis to monitor, evaluate, and record client progress according to measurable goals described in treatment and care plan and modifies treatment plans to comply with changes in clients' status
Documents all interventions, interactions within 5 calendar days of event and in compliance with all contract standards & expectations, and company requirements
DOEA 701B Assessment experience

VP, California Integrated Care Resume Examples & Samples

Represent Humana and the Market President in the development of relationships with California IPA’s and other provider groups
Drive improvement in each IPA’s ability to provide quality, cost-effective care for our members through influence, partnership, and collaboration
Create opportunities to optimize evidence-based, quality care, and assist in the transition and/or increased participation in a value-based model and associated financial rewards
Develop comprehensive knowledge of Humana’s Senior Products organization, strategy, capabilities, and the current state (deployment) of the Integrated Care Model to improve member outcomes/quality of care
Develop trust/credibility and collaborate with a broad range of internal stakeholders; successfully work across boundaries in a highly matrixed organization including key leaders within Senior Products, National Contracting, Healthcare Services, Provider Development, Medical Management and Finance
Create innovative, strategic partnership opportunities which increase shared reward opportunities with providers; develop tactics which integrate Humana’s health and well-being strategies and commitments into provider orientation and ongoing communications
Establish a leadership perspective which promotes collaboration among inter-dependent functions as a fundamental tenet of the Humana culture, and critical to the success of our core business strategy
Leverage clinical data analytics and healthcare outcomes to demonstrate Humana’s success in meeting NCQA benchmarks for HEDIS measurement
Regularly communicate key IPA operational metrics and trending for California market performance versus plan; acknowledge and celebrate improvement and critical “wins,” highlighting respective impact on associates, members, providers, and other stakeholders. Develop and implement corrective action plans for any metrics that are underperforming
Project manage key provider relationship opportunities, serving as the point person for tracking and reporting on provider interests, commitments, resource requirements, timelines and related action items
Drive and support initiatives to position Humana as a leader in helping people achieve lifelong well-being and align this objective with business strategies supporting Senior Products
Represent Humana as a progressive thought leader on Health Care Reform initiatives and our approach to improving our health care system

Msw-field Care Manager Resume Examples & Samples

Evaluate member needs and implement appropriate interventions with Humana Members participants in their place of residence (Home, Assisted Living or Long Term Care Facility)
Knowledge of community health and social service agencies and additional community resources
This role is considered patient facing and is part of Humana At Home’s Tuberculosis (TB) screening program. If selected for this role, you will be required to be screened for TB
Licensed Social Worker

Referral Specialist & Care Concierge Team-frontline Leader Resume Examples & Samples

Previous call center leadership experience or 1-2 years mentorship and training among peers related to technological systems and various business lines
3-5 plus years of professional experience
Ability to meet or exceed business goals while providing perfect member experience
Ability to develop, mentor and train associates at all levels. (New associates and seasoned associates)
Ability to review current processesand provide modification as the business needs change and present the changesto the business leaders
Promote a positive team attitude
Excellent keyboard, web navigation skills and proficiency with Microsoft office product such as Word, Excel and Visio
Flexible scheduling availability, with evenings and occasional weekends as business needs dictates
1-3 plus years of previous management/supervisor level experience
Proficiency with all Microsoft office to include: PowerPoint, Visio, CGX, hCAT, auto dialer
Ability to review current processes and provide modification as the business needs change and present the changes to the business leaders
Previous call center leadership experience
Bilingual-Fluent in Spanish and English

Member Care Representative Resume Examples & Samples

Answer customer’s questions regarding fit, style, returns, credit history, shipping time, and sales platform
Communicate with customers via email and phone
Can convey ideas, policies, and information to customers using clear and concise language
Ability to handle complaints in a calm and professional manner, even when handling unpleasant customers

Product Manager, Protect & Care Resume Examples & Samples

Lead the ideation, technical development, and launch of innovative products for customer support
Establish shared vision across the company by building consensus on priorities leading to product execution
Drive product development with a team of world-class engineers and designers
Define and analyze metrics that inform the success of products
Interact and coordinate with cross-functional team across Product, Engineering, Operations and Public Policy
Understand Facebook’s strategic and competitive position and deliver products that are recognized best in the industry
Maximize efficiency in a constantly evolving environment where the process is fluid and creative solutions are the norm

Care Navigation Front Line Leader Resume Examples & Samples

Manage team of Care Navigators working with PCP’s to identify care gaps prior to member appointments
Identify potentially unnecessary services (over and under- utilization), care delivery settings, and recommend alternatives if appropriate by analyzing clinical protocols
Partner with physicians/practice staff to encourage and influence member participation in clinical programs and completion of HEDIS gaps
Identify underlying issues that contribute to gaps in care and/or high utilization and work with provider to problem solve and implement successful strategies
Develop working relationships with Local Humana Market Representatives throughout Florida to enhance and develop programs to maximize services to our members
Review metrics for Florida markets and assist in developing programs to better utilize Transcend/Humana’s systems and resources
Experience in utilization or case management
Health Plan experience highly desired

Home Care Scheduling Specialist Resume Examples & Samples

Reviews Santrax records daily to ensure that all staff are at client visits as scheduled; follows up immediately on any discrepancies
Reviews all homecare schedules daily in preparation for payroll and obtains billing approvals by manager as needed
Answers phones and triages calls to appropriate professionals in the branch

Care Manager American Eldercare Ormond Resume Examples & Samples

Orients new members and/or their caregivers to provide full explanation of individualized care plan and the use of the handbook and provider directory
Advocates for members that are temporarily housed in acute care facilities by communicating weekly and as needed with the facilities to identify and document barriers and to play a role in discharge planning to ensure placement in a less restrictive setting
Must be detailed oriented
Bilingual a plus

Front Desk Receptionist, Met Care Resume Examples & Samples

Greets patient upon arrival and verifies appointment date and time
Requests patient’s name and time of arrival on sign-in sheet
Verifies patient’s eligibility prior to following day’s appointments
Update and verify demographic information as applicable
Secures patient’s signature on all forms required
Collects co-payments as applicable
Notifies medical assistants of patient arrival. Maintains patients informed of progress or delays in physicians’ schedules
Schedules follow-up appointments with primary care physicians and specialists
Responds to incoming telephone call in a courteous and professional manner
Transfers calls to the appropriate extensions as necessary
Takes messages and distributes them appropriately
Distribute incoming faxes via EMR and faxes reports as requested by physicians
Confirms patients’ following day appointments
Re-schedules no-show patients
Mails no-show letters
Addresses patients’ problems/concerns as they arise
Complies with company and regulatory agency guidelines
Attends departmental meetings as required
Checks out patients and prints visit summary as per office protocol
Minimum of 1 year of medical office experience (patient facing/patient services focused)
Excellent customer service skills and telephone skills
Excellent computer skills, organizational, and multi-tasking skills
Prior experience with EMR’s
Experience in a medical reception role
Exposure or familiar with ICD and CPT codes
Experience with Geriatrics

Cust Care Professional Resume Examples & Samples

Research highly escalated mortgage customer complaints sent from various sources within Mortgage Banking: including phone, email, social media, and third party vendors
Communicate effectively with many levels of management, while conducting a thorough investigation of customer complaints
Utilize various Chase mortgage and customer service databases to carry out research and track information regarding customer complaints
Analyze customer complaints to ensure federal and home lending guidelines are followed during the loan origination process
Work closely with internal compliance officer in order to validate research and review department policies
Ability to interact with all levels within the organization with a specific emphasis placed on the ability to effectively interact with Business Partners and Senior Leaders throughout the organization
Ability to interact with third parties including, but not limited to, attorneys, investors, state and federal regulatory representatives
Excellent negotiation and customer service skills
Ability to effectively address difficult, elevated customer service issues
Strong customer service, interpersonal and relationship skills

Coordinator of Care Resume Examples & Samples

Associate's / Diploma from an accredited school of Nursing
1+ year of acute, medical-surgical nursing experience
Licensed with current Registration to practice as a Registered Professional Nurse in New York
Excellent clinical and assessment skills with the ability to work within an integrated healthcare team
Effective critical thinking skills and the ability to problem solve
Bilingual in English and Chinese
CHHA/LTHHCP

Post-discharge Care Manager Resume Examples & Samples

New York State Registered Nursing license
1+ year of experience as a Nurse Case Manager in a hospital setting
Proficiency with computer platforms

Cardiology Care Manager Resume Examples & Samples

2+ years of related Cardiology or Cardiac Rehab experience
Utilization and/or Concurrent Review experience with an acute care facility
Knowledgeable with assessments and discharge planning

Coordinator of Care Resume Examples & Samples

Associate's Diploma from an accredited school of Nursing
Excellent clinical and assessment skills
Ability to problem solve independently

Care Concierge Resume Examples & Samples

Flexibility is a key requirement
Work collaboratively with other associate and members of the clinical leadership team
Additional responsibilities as deemed appropriate by Humana Cares Leadership
High School Diploma
Professional communication in both verbal and writing skills
Intermediate to advanced computer skills and knowledge of Microsoft Word and Excel
Associate’s degree or equivalent from two-year college or technical school OR six months to one year related experience and/or training
Adaptable with the ability to thrive in a fast paced environment

Care Center Manager Resume Examples & Samples

Provides training to associates and new hires on all facets of the Customer Care Center operations including customer services, products and technical needs
Maintains professional and technical knowledge by tracking emerging trends in call center operations management and providing oversight to all technical systems while partnering with the remote IT support teams
Analyze department performance, develop, implement and maintain performance standards in line with Company goals and objectives
Develop, prepare and review reports for senior leadership
Resolve escalated customer issues, review and respond to complex issues and questions
Review, investigate and resolve inquiries regarding customer service issues
Develop sales plans with targeted sales goals; report department results
Maintain contact with other departments (e.g. IT, Scheduling, HR, Facilities)
Communicate call center performance reports by analyzing and summarizing data and trends
Ensure the team meets its goals and objectives through effective hiring, performance management, coaching and career development
Develop and implement department policies and procedures
2-4 years in a management capacity in a large or multi-site inbound call/contact/e-care center
2-4 years providing training in a call center environment, retail care center experience preferred
Experience managing a work from home support team preferred
Technical experience with call center systems and applications and Microsoft Office including Excel, Access and PowerPoint
Strong knowledge of Technical Support processes and procedures, the ability to produce reports and analyze data
Proven experience in high-volume, results-oriented environment requiring flexibility
Strong and effective written and verbal communication skills, ability to tailor your message to your audience
Discipline to work remotely from home

Acute Care Registered Nurses Resume Examples & Samples

Emergency Department/ Emergency Room
Hematology/ Oncology
Orthopedic
ICU/ CCU
Mother/ Baby
Medical Surgical
MICU/ NICU/ PICU
Psychiatry
Telemetry
State-Licensed Registered Nurse
Experience in acute care
Compassionate, diligent and accountable
2+ years of experience within specialization

Affordable Care Act Product Coordinator Resume Examples & Samples

Function as administrative liaison with internal CBIZ employees and external clients in matters related to ACA CheckPoint
Schedule webinars and follow-up on demonstrations with CBIZ clients, prospects and internal CBIZ employees
Audit monthly vendor invoice and initiating billing and commissions; reconcile monthly invoices for Employee Benefits clients
Document and research product errors

Care Plus Medical Director Resume Examples & Samples

Develop strategic initiatives to improve quality, appropriate utilization, and performance measures
Support the implementation and ongoing efforts of performance improvement plans to address variances
Lead or provide guidance on initiatives to improve member’s quality of life and health outcomes
Engage with key external stakeholders that provide services and support to CPHP and/or CPHP members as needed, including peer to peer consultations
Interface and collaborate with other clinical and quality service areas of Humana and CPHP to promote and preserve CPHP’s clinical program integrity and expansion
Identify opportunties to achieve appropriate utilization and care delivery settings, and recommend alternatives if appropriate by analyzing clinical protocols
Examine clinical programs information to identify members for specific care management and/or disease management activities or interventions by utilizing established screening criteria
Conduct formal ICT meetings with care management team(s) in the effort to improve the health outcomes of members, support any transition of care needs, and guide the team(s) in assisting members in the management of their disease states
Graduate of a recognized school of medicine with an active/current license to practice medicine within the State of Florida (M.D. or D.O.), required
Board Certified/eligible in a primary care specialty, preferred
3 to 5 years of managed care experience, required
2 to 3 years of utilization management experience, required
Active Florida Driver’s License, required
Intermediate computer skills (MS Word, Excel, Power Point, and medical related software), required
Overall knowledge of Medicare Standards and regulations, required
Interpersonal and communications skills, required
Customer Service skills, required
Strong organizational skills, required

Partner Care Representative Resume Examples & Samples

Superior interpersonal skills, as well as oral and written communication skills
Exceptional customer service focus and consultative mentality
Excellent problem solving skills including the ability to interpret a variety of questions and determine best resources for answers
Ability to understand and relate to the varying business needs of our Partners
Proficiency with a variety of technology, with willingness to master tools you don’t know
Ability to troubleshoot technical issues for others in order to reduce the number of issues being escalated to the Tech Support team
Collaborative and proactive in sharing knowledge and experience with team members
Excellent computer skills, especially with Microsoft Office Suite
BA, BS in education, business, communications, humanities, psychology or equivalent

Care Managment Supervisor Resume Examples & Samples

Provide managerial oversight of Humana At Home Personal Health Coordinators
Provide leadership, motivation and teaching of Humana At Home coaching techniques
Oversight of overall office operations
Participate in the promotion of the multi-disciplinary healthcare team
Ensure compliance and accuracy regarding clinical program design, implementation, management, monitoring and reporting
Active Florida R.N. (Registered Nurse) license with minimum education requirement of an Associate’s Degree in Nursing
Requires 3 years of leadership / management experience
Flexible scheduling availability, with evenings and occasional weekends as business needs dictate
Must have accessibility to high speed DSL or cable modem for a home office (Satellite internet service is NOT allowed for this role); and recommended speed for optimal performance from Humana systems is 10M x 1M
Must be Fluent Spanish and English
Bachelor Degree in health-related field

Commops, Field Care Liaison Resume Examples & Samples

Perform day of job troubleshooting for technicians, CAEs and fellow employees to allow successful completion of customer orders
Work with both internal and external resources and maintain detailed information in the work log of the appropriate tool / application
Provide support to local market field technicians, operations support staff and other technical and business support groups, as needed and as requests come in via phone or email from these groups
Handle escalated calls and advanced billing system tasks
Provide advanced technical assistance with all LOBs
Work and update tickets in TTS (trouble ticket system) based on priority, with a goal to resolve issues within the allotted time to repair
Provide documentation to cross-functional areas associated with work order non-compliance and customer impacting order fulfillment
Maintain all records and logs related to the assignment of field personnel and on time arrival
Use data to prepare daily, weekly, monthly and other periodic reports
Keep all field managers and supervisors aware of escalation status
Resolves issues regarding installations and service calls. Performs data entry and work order modifications. Resolves order discrepancies in advance of Technicians being routed to appointments. Maintains contact via phone or text when Technicians are on site
Supports order modifications including rates/packages/provisioning codes, installation charges and points/quota. Ensures workflow in advance of Technicians being routed into the field
Provides operational support to Technicians; works with both internal and external resources and maintains detailed account notes of all actions taken in the appropriate tool/application
Maintains daily operational records for feedback to cross-functional areas, including Care & Order Management
Handles inbound contacts (phone calls, emails, and text messages) from CommTechs regarding troubleshooting mobile devices
Provides soft check-in exceptions (AdvanTECH fall-out) when the need arises
Supports real-time service verification (QC of levels) using Grand Slam and Home Health Check
Demonstrates active listening skills. Ensures mutual understanding and effective communication of information. Represents the Company in a positive, professional manner. Minimizes need for further customer escalation
Demonstrates strong ability to analyze and solve problems
Maintains records and logs related to the assignment and on time arrival of field personnel

Cleint Care Analyst Resume Examples & Samples

Bachelor’s degree or equivalent professional experience
Demonstrated work experience and skills in successful dealing with ambiguity to solve complex customer issues
Must be knowledgeable and have experience troubleshooting BBVA Compass deposit products/process issues
Strong operations background
Must have the ability to think and act independently, identify problems, find resolutions, manage time to handle multiple issues simultaneously, use good judgment and manage problems through to resolution
Loan research and Online Banking knowledge a plus
PREFERRED QUALIFICATIONS

Conceptwave / Order Care Solution Architect Resume Examples & Samples

Reference and recommend industry and ConceptWave/Order Care best practices
Understand Customer Requirements and business processes; translating those into a solution that satisfies business requirements & customer expectations
Engage in pre-sales activities, i.e. Conduct/Lead Customer workshops, play an active role in supporting regional business engagements
Ability to engage and assume lead Solution Architect role during project realization
Has frequent contact with customer at all levels. The candidate should expect traveling to customer sites and may be required for extended travel
Help design and implement a SID model to provide a unified data model across systems
Provide a Systems Integration roadmap for Order Management Systems (specifically ConceptWave/Order Care) and how to integrate with other OSS and also BSS systems in either a stand-alone systems implementation or as part of an OSS/BSS transformation program
Experience on integrating Conceptwave/Order Care suite including operative experience on Service Designer tool
Knowledge and mastery of Conceptwave/Order Care SW stack: RDBMS, Application Server (middle tier), Process Engine, Application Layer
Experience in using standard Conceptwave/Order Care modeling and integration methods: conversion maps, task compensation, templates
Experience in operating production solutions and in managing migrations of orders, flows, processes and other entities managed under a ConceptWave/Order Care solution
Strong Software documentation and configuration management methodology and discipline
At least 5+ years of Solution Architecture experience
Been involved in leading or being part of at least 3 engagements related to the above mentioned roles and responsibilities

Telephonic Care Manager Resume Examples & Samples

Actively participate in all enrollment activities
Works collaboratively with other members of the interdisciplinary team-to include; Primary Care Managers, Social Services, Field Care Managers and Community Health Educators
Additional responsibilities as deemed appropriate by leadership
Active Registered Nurse (R.N.) license
2 years of case management experience
Registered Nurse with 3 years clinical nursing experience
Working knowledge of discharge planning, telephonic triage and disease management experience
Must have a separate room with a locked door that can be used as a home office to ensure you and your members has absolute and continuous privacy while you work
Ability to work a full-time (40 hours) flexible work schedule.Days will be five total with Saturday as one of them between the hours of 8am-8pm EST
Compact Nursing License or licensed in Multiple states

Candidate Care Program Manager Resume Examples & Samples

Create and implement a signature candidate experience at scale across our APAC locations
Build effective partnerships with the client groups and recruiting leadership to support current and future requirements
Lead and develop project initiatives to streamline our interview process, as it relates to the candidate experience
Weekly data and metrics reporting on interviewing activity to inform the Recruiting Strategy
Support a team of recruiters with the objective of efficiently and successfully scheduling high-volume interview activity
Manage a team of Recruiting Coordinators & Schedulers across Singapore, Hyderabad, Hong Kong and Tokyo
Hire, onboard and train Recruiting Coordinators & Schedulers
Plan and recommend resource alignment and workload across the Coordination team
Lead and develop innovative, scalable solutions that improve efficiency across the APAC Coordination team
Act as an internally and externally facing representative of Facebook and our Recruiting team

Consumer Care Manager Resume Examples & Samples

Develop & maintain extensive knowledge of brand initiatives, product launches and utilize information to best educate team and consumers
Must develop an extensive knowledge of all contact center software to be used in administering KR’s consumer relations business, telephony management, contact management, online sales and requisite manufacturing applications; must be capable of training others on all systems; and must ensure business continuity plan and training for instances when one or more systems are unavailable
Systems administration for consumer response/analytic database: define and update data in predetermined tables and enforce rules to maintain integrity of data, and document standards
Maintain/enhance consumer contact system requirements, capabilities and recommend systems and processes changes to ensure an effective & efficient system
Five years consumers call center management including people management experience
Systems administration experience with an analytical contact management system
Proven success at in-person and electronic training experience
Direct response copy writing experience, a plus
Must have a thorough understanding of call center setup and be comfortable with high call volumes
A passion for our products and consumers
Ability to navigate social media sites and tracking tools
Ability to maintain complete confidentially of all customer data and interactions
Ability to multitask to ensure efficiency
Bachelor’s degree in Consumer Science, Marketing, Communications or a related field required

Technical Program Manager, Protect & Care Resume Examples & Samples

Manage cross-functional initiatives to improve our user support systems
Articulate the technology, requirements, goals and milestones of your team
Define and own metrics and key performance indicators
Build subject matter expertise in your area and stay up to date on technological developments
Determine who your customers are and communicate technical requirements to teams you depend on
Reduce surprises during execution and own progress reporting
Work with PM and Engineering to define your team's strategy

Member Care Return Specialist Resume Examples & Samples

Logging inbound RTS Orders
Completing address updates, and/or contacting members for further instruction on how to process return(s)
Process delivery error reports from respective vendors, update delivery addresses and/or contact members for further instruction, prior to the order being returned
Complete WMS Report daily
Take ownership of all customer queries and proactively follow through to resolution
Exhibit an effective knowledge of business processes and systems in order to be effective
Work effectively as part of a team to achieve individual, team and departmental objectives, sharing knowledge and skills as appropriate
Work closely with assigned supervisor to communicate any concerns/successes
Contributes to a team environment and positive culture

Coordinator of Care Resume Examples & Samples

Associate's Degree or Diploma of Nursing
1 year of acute medical-surgical nursing experience
Ability to function in an integrated healthcare team

Seasonal Member Care Workforce Analyst Resume Examples & Samples

Use workforce management software and call volume history to help manage intra-day staffing levels and to determine the most effective methods for staffing adjustments
Enter real time exceptions into the WF Management software that align with agent activity states
Utilize call center tools to observe agents actual state compared to agents scheduled state (schedule adherence monitoring)
Manage real-time inbound call traffic to help ensure that service levels are met
Offer OT and VTO as service levels permit
Prepare and maintain reports and dashboards
Understand the implications of day-to-day business decisions

Seasonal / Temporary Care Center Supervisor Resume Examples & Samples

Supervise a team of associates; motivate, counsel, and coach assigned staff
Continually develop and train assigned group
Monitor floor operations and assist where necessary
Complete other duties as assigned
Implement corporate work rules regarding established departmental policies
Responsible for detailed record keeping and processes including but not limited to returns and releasing
Ability to transfer information to audiences in a clear and understandable manner
Ability to manage large and small learning sessions
Advanced WSI care center systems, processes, and procedures knowledge preferred
FSA-trained required
Bachelor degree in business related field or equivalent experience
4-6 years call center/sales/service experience, including 1-2 years with lead or supervisory responsibility
Strong supervisory, communication (verbal and written), customer service and sales skills
PC literate (Microsoft Word, Excel) with ability to produce reports and analyze data
Experience in training, team building, and coaching

Xerox / Allscripts Extended Care Consultants Resume Examples & Samples

Employment Type: * Full-time (preferred) or Project Based depending on client needs and employee preference
Travel: * Up to 80% travel may be required. Consultants live anywhere in the U.S. (remote) and travel to the project (client site)
Preferred Qualifications: *
Implementation Consultants: Hands-on implementation, integration, upgrade and/or go-live experience of Allscripts applications listed below. -Project Managers: Manage application implementations, integrations, upgrades and go-lives. PMI Certification preferred

Consumer Care Representative Resume Examples & Samples

Researches information needed to answer consumers’ product concerns. Communicates with consumers by composing accurate, prompt and effective replies. Makes decisions on appropriate reimbursement on a case-by-case basis
Utilizing the Consumer Communications Call Strategy responds to consumers, regardless of issue or consumer’s demeanor. Makes decisions about the nature and disposition of complaints; consults with manager, director/product experience, or brand directors when necessary
Develops a comprehensive knowledge of company services and products including product composition, package directions, promotions, and pricing
Assists the in the administration of customer perception surveys. Contributes to the development, implementation and evaluation of programs and services directed to special needs customers
Participates in various functions and professional organizations in order to improve performance, enhance skills, and help build departmental expertise

Software Engineer, Care / Mobile Resume Examples & Samples

Decide and implement product UIs used by hundreds of millions of people every month
Create survey infrastructure and APIs to be used by engineers across Facebook's products
Make UI library design decisions and promote UI best practices to teams consuming your APIs
Work with iOS and/or Android core teams to implement best-possible solutions to common UI problems
Weigh in on product design decisions, guide the evolution of our products as real people experience it every day
Work in both native code and the web stack, connecting the pieces of the system
Engage actively with other members of the team to review code, offer guidance, and keep the product quality bar high
Seek to understand and appreciate the diversity among people on Facebook
Build simple interfaces that anyone can understand and use

Senior Manager, Partner Care-golfnow Resume Examples & Samples

Bachelor’s degree in business administration, computer science or related field and at least five years customer service leadership experience in a software environment
Tech and golf savvy, ability to communicate enthusiastically with industry specific terminology
High energy and engaging personality with the ability to convey patience, leadership and calm in stressful situations

Seasonal Member Care Representative Resume Examples & Samples

Has "thick skin" and is able to handle complaints in a calm and professional manner, even when handling unpleasant customers
Eye for detail and spotting trends
Ability to work varying FT hours. There are several available shifts; the call center is open between 6am and 10pm, 7 days a week

Care Manager Assistant Resume Examples & Samples

Review reports from care plan documentation to identify tasks requiring attention of Care Manager and follows up with Care Manager to ensure tasks are current
Ensure 701B’s receive quality review
Inputs member care plan update/action data into database system
Helps prepare, update and mail letters to members
Delivery of annual assessments to local CARES office
Must have accessibility to high speed DSL or Cable modem for a home office (No Satellite)

Care Center Manager Resume Examples & Samples

Manage, develop and coach assigned team of Supervisors
Develop service strategy and manage teams to meet performance targets
Monitor floor operation and assess needs/service levels
Resolve customer issues escalated from Supervisors
Maintain contact with other departments (e.g. Scheduling, HR, Facilities) to exchange information as needed
Bachelor's degree and 2-4 years call center management experience

Affordable Care Act Business Analyst Resume Examples & Samples

Elicit requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis
Drive the custom design and development of tools in support of EY’s ACA compliance and reporting tools
Support the User Acceptance Testing for the ACA reporting and compliance tool to validate the complex rules supporting the offer of coverage rules, exchange notice management and compliance and reporting tools meet EY’s needs
Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs
Utilize your experience in using enterprise-wide requirements definition and management systems and methodologies required
Strong analytical and product management skills required, including a thorough understanding of how to interpret customer business needs and translate them into application and operational requirements
Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts
Serves as the conduit between the customer community (internal and external customers) and the software development team through which requirements flow
Collaborate with developers and subject matter experts to establish the technical vision and analyze tradeoffs between usability and performance needs
A Bachelor's Degree and 3-5 years of related work experience; Master’s Degree in a related field may take place for some years of experience
Understanding of benefits programs and benefit systems a plus
Self-motivated – Comfortable with self-guided research/study
Tax technical background, specifically understanding of Affordable Care Act (ACA) regulations including 4980H; 6055; 6056 a plus
Experience in SQL and complex queries a Plus
Practical or academic experience in standard process analysis tools, process mapping, and flow chart diagramming preferred

Specialty Care Rep Resume Examples & Samples

1 year of business care experience and/or 1 year of credit card servicing experience
Solid listening skills and excellent communication, both written and verbal
Demonstrate excellent customer service skills and sense of urgency
Team player with ability to multi-task; flexible; readily adapts to change
Demonstrates good problem solving skills; good analytical skills, attention to detail
Proven self-starter; works with minimal supervision; demonstrates good judgment
Accounts payable / payment processing experience
Credit card knowledge

Field Care Manager Resume Examples & Samples

Bachelor's Degree with at least 2 years of relevant experience
Licensed Practical Nurse, licensed to practice in the state, with at least 4 years of relevant experience
Six years of professional human services experience
Possession of a valid driver's license and access to an automobile
Bachelor's degree in Social Work, Sociology, Psychology, Gerontology or related field OR Licensed Practice Nurse
701B Certification
Medication application (RFA) experience
Experience working with geriatric population

Long Term Care Claims Analyst Resume Examples & Samples

Prior longevity in a nursing role with multiple disciplines or experiences
Demonstrated case management experience
Prior experience in Long Term Care or Disability claims adjudication or care management
Comprehensive knowledge of Microsoft Word and Excel
Experience with Microsoft Outlook and Macess

Field Care Manager Resume Examples & Samples

Certification in Case Management
Active New York State Registered Nurse or Social Worker license
Basic computer proficiency
Exceptional problem-solving skills

Care Center General Manager Resume Examples & Samples

Lead and develop care center site to provide best in class service to customers
Provide strong leadership to mentor, develop, and guide team members to efficiently leverage the potential of every call/inquiry
Accomplish objectives by establishing plans, budgets, and results measurements; allocating resources; reviewing progress; making mid-course corrections
Develop strong relationships with internal and external business partners and customers through excellent communication and time management
Ensure adherence to service level agreements of quality, productivity, and accuracy and maintain and meet monthly budget expectations
Build and maintain effective hiring and retention plans; create a fun and inspiring work environment for all associates
Establish and maintain consistency throughout organization by communicating to customer service best practices to ensure internal controls and customer satisfaction
Participate in cross-brand, cross-channel, cross-functional teams to facilitate customer opportunities/objectives
Assist in analyzing business and sales forecasts to manage business profitability
REQUIREMENTS & QUALIFICATIONS
Bachelor's degree in Business or related field
5+ years of Customer Services/Care Center experience and managing exempt level teams
Excellent writing and communication skills required
Proficient in Microsoft products, including Word, Excel, Windows, and PowerPoint . Avaya and Care Center Systems preferred
Ability to work at a fast pace effectively and accurately multi-task
Be proactive, take initiative and meet deadlines
Expert at resolving difficulty, sensitive and complex issues

Constomer Care Manager Resume Examples & Samples

University graduate with min. 4-5 years working experience
In-depth knowledge of the enlisted products and services and the related branch operations and procedures, system and technology
Goal oriented and able to work under pressure
Good service attitude and strong sales-driven
Good interpersonal, communication and telesales skills
Comprehensive knowledge of compliance and security policies and procedures
Knowledge on financial market and economic trend

Transitional Care Case Manager Resume Examples & Samples

Active New York State Practice Nurse license
2 years of managed care experience
Prior case management experience

Utilization Review Manager, Post Acute Care Resume Examples & Samples

Proficiency in analyzing and interpreting financial trends
Experience in Utilization Review
Experience with Medicare or Medicaid criteria

Rn-telephonic Care Manager for Virginia Dual Eligible Medicare Resume Examples & Samples

Understand clinical program design, implementation, and management, monitoring and reporting
Must have accessibility to high speed DSL or cable modem for a home office (Satellite or Wireless internet service is NOT allowed for this role); and recommended speed for optimal performance from Humana systems is 10M x 1M
Ability to work a full-time (40 hours)flexible work schedule between the hours of 8am-8pm based on members needs
Previous telephonic case management experience working in the medical/ insurance field
Psychiatric/mental health nursing experience

Care Manager Quality Auditor Resume Examples & Samples

Conduct Case File Audits utilizing the required audit tool and interpretive guidelines to objectively and systematically evaluate the quality and appropriateness of care
Identify opportunities for improvement and assist with Performance Improvement Projects and Corrective Action Plans
Recommend Policy and Procedure changes as appropriate to maintain compliance
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively with individuals and before groups
Able to apply common sense understanding to carry out general rules to specific problems to produce answers that make sense and combine pieces of information to form general rules or conclusions
Basic skill in software application, email and/or internet
Prior experience with Medicaid or Medicare

Ericsson Order Care Developer Resume Examples & Samples

To develop new functionality, to fix existing functionality in case of issues and to deploy it on the platform
Participate in one or more programming design and development efforts across several products working closely with System Engineering and Testing
Ensure that the system and functional architecture priorities are consistently applied across the solution, presenting their strategic benefits and managing their use across the solution efficiently and effectively
Self-directed work style, provide technical leadership and mentorship to less experience professional staff
Ability to lead programming efforts for multiple software development projects (product features, platform and framework extensions)
Understanding of software design methodologies, libraries, frameworks, components, services and architectures and re-use in solutions
Understanding of Agile development methodologies - test driven development, automated deployments, continuous integrations
Understanding of overall SDLC, release process, interlocks with upstream/downstream functions (SE, Test, Doc, Release Mgmt) and quality measurements
Experience with building scalable, flexible and performant architectures and software
Expertise in estimating, planning and refactoring software development programs, projects and tasks
Experience with complex bug verification, testing, and program support
Ericsson Order Care (EOC )

Telehealth Care Manager Resume Examples & Samples

1+ year of Telemedicine / Telehealth experience
Care Management background
Previous Home Care experience
Exceptional assessment and documentation skills
Solid clinical background

Field Care Manager Resume Examples & Samples

Active New York State license as a Registered Nurse or Social Worker
Knowledge of the case management and utilization review process
Basic computer and data analysis knowledge
Strong communication and writing skills
Excellent critical thinking and problem solving abilities
Bachelor's Degree and case management certification

Geriatric Care Manager Resume Examples & Samples

Act as an advocate, consultant and coach for seniors navigating various aging decisions and care management options
Provide educational information and counsel to assist clients with decisions including, but not limited to, facility living options, in-home care, family mediation, goal-setting, and record keeping/organization
Lead conversations with clients to identify and assess specific aging needs, concerns, and goals
Assist clients in prioritizing their areas of need regarding care management and life planning
Work with clients to create and implement action and care plans and monitor and reassess plans as -needed
Educate clients regarding various national and local resources to help address aging needs
Communicate with management and other internal parties, including the firm’s financial advisors, when clients’ needs could impact their financial goals or cash flow needs (training will be provided to help identify these situations)
Coordinate conversations with clients and their family members, POA, and other support networks to discuss care options, care plans, and client goals when appropriate
Adhere to professional standards and ethical guidelines in all interactions with clients
Contribute to the build-out of content and the framework for care management services
Assist upper management in designing and implementing future improvements to care management and planning services
Manage all details of assigned client relationships as it pertains to care management and advance planning needs
Potential to assist in training and mentoring other employees to build knowledge base
10+ years of relevant professional experience in geriatric care management, health and human services, gerontology, social work, psychology, assisted living, or nursing with a specific focus on aging and elder care management
Work experience may include Aging Life Care Professional, Senior Care Specialist, Retirement Life Planner, Geriatric Care Manager, Health Coach, Assisted Living Director, or similar job responsibilities
Bachelor’s degree from a four-year college or university or equivalent combination of education/experience in the field of gerontology and/or senior care management
Understanding of various counseling, teaching, and coaching techniques
Ability to identify and help seniors prioritize their care management and life planning decisions
Knowledge of housing options (assisted living, continuing care retirement communicates, intentional communities, and in-home care options) including costs, factors to consider, and how to evaluate specific facilities
Knowledge of both national and local resources to assist seniors with their care management need
Experience with structured assessment process, assessment tools/reports, and action plan creation
Care Manager or Case Manager certification and membership with any of the following is a plus
Aging Life Care Association / National Association of Professional Geriatric Care Managers
National Academy of Certified Care Managers (CMC)
Commission for Case Manager Certification (CCM)
National Association of Social Workers (C-ASWCM or C-SWCM)
Professional, courteous, and effective written and verbal communication skills to multiple audiences, including various levels of management
Ability to learn new processes and systems quickly
Ability to analyze complex issues and demonstrate excellent critical thinking skills and problem-solving ability, drawing on analysis, experience, and judgement

Office & Contractor Care Administrator Resume Examples & Samples

Checking timesheets are accurately completed before forwarding to finance for payment
Maintaining excel spreadsheet including contractors hours
Contract administration including preparation of contracts and creating new starter files
Accurately updating and managing our bespoke database with all records
Monitoring and managing compliance of contractor records including reference and police checks in preparation for external audit
Producing reports on a weekly basis using Microsoft excel and updating Financial reports
Manage all payroll queries and liaise with both our contract employees and clients
Reception cover including meeting, greeting and answering the phone
Managing confidential information and partnering with key stakeholders

Affordable Care Act-account Manager Resume Examples & Samples

Be responsible for client communications, conflict resolution, and compliance on client deliverables and revenue
Review all major deliverables to ensure quality standards and client expectations are met
Communicate client goals and represent client interests to all internal teams
Work with various internal teams to provide timely and effective reporting to clients and program updates
Respond to questions posed by client corporate contacts and hiring managers
Participate in client meetings and work within a team environment to deliver fully integrated services to our contacts
Construct and lead client program and process training
Strategically review requests considering client needs, EY capabilities and long-term goals
Review and evaluate client performance, provide suggestions and team with the client on implementation plans for improvement, as needed
Co-develop solutions with internal team members to adjust for new and changing programs
A bachelor's degree and approximately two years of related work experience; or a graduate degree and approximately one-two years of related work experience
Extensive account management experience as the primary client contact at a corporate level
Significant large-scale project management experience, including project planning/scoping, budget management, reporting and resource management, as well as the ability to engage clients and colleagues at all levels
Strong analytical and problem-solving skills and attention to detail
Excellent managerial, organizational and verbal/written communication skills
Ability to work with professionals at all levels across diverse geographic areas
A high level of initiative and the ability to thrive in a team environment
Capacity to work independently and effectively on a variety of tasks at the same time
Proficiency in the use of standardized software, specifically MS Office
Ability to handle stressful situations and deadline pressures well
Commitment to following through effectively on all client requests
A “self-starter” mindset
Familiarity with tax-related concepts desired
This individual may be called upon to provide guidance to Assistant Account Managers, and be responsible for completing additional job duties as assigned by the Manager. Willingness and ability to travel occasionally is required

Area Customer Operations Mgr-cust Care Resume Examples & Samples

Foodservice or Equipment experience strongly preferred
Deliver Operational Stewardship
Participate actively in the Annual Customer Plan process
Provide strong financial acumen to all business decisions and provide post analysis to ensure goals are met
Work with sales teams to jointly present major initiatives to customers
Participate in Annual Planning Process
Assisting customers in reaching sales potential on company products by offering creative equipment ideas

Contractor Care & Business Administrator Resume Examples & Samples

Collection of timesheets from our contractors on a weekly basis
Preparing, sending and auditing contractor records
Diary management and scheduling

Field Care Manager Resume Examples & Samples

Licensed in Social Work (LSW) with no disciplinary action
2 + years experience with the geriatric population
Effective communication and time management skills
Experience in community or inpatient settings

Workforce Analyst, Care Resume Examples & Samples

Relationship Manager administration in Aspect E Workforce Management including but not limited to schedules, adjustments, availabilities, and paid time off administration
Real Time day to day decision making without seeking higher authority. Role has impact on the success of the functional area
Demonstrates ability to multitask and re-prioritize accordingly

Analyst, Care Finance Resume Examples & Samples

Approves transactions, evaluates opportunities, and makes recommendations regarding project progress and future business opportunities
Analyzes and tracks key financial metrics and operational procedures to foster process improvements
Performs analysis of financial statement accounts and specific projects, as directed
Assists with the preparation of weekly, monthly, and annual financial reports
Participates with the preparation of month and year-end processes by reviewing actual vs. budget/forecast variances, reviewing financial trends, and making recommendations for accruals

Member Care Representative Resume Examples & Samples

Liaise with customers via email, phone and live chat
Communicate with supervisors to correct and proactively address customer complaints/issues
Suggest improvements to enhance external company communications (i.e. FAQ’s,website)
This is a full-time, work from home position
Ability to work 40+ hours per week. There are several available shifts; the call center is open between 6am and 10pm, 7 days a week

Work Force Analyst, Care Resume Examples & Samples

Scheduling of all off-phone activities including but not limited to team meetings, trainings, and projects
Developing, preparing and distributing reports utilizing Aspect E Workforce Management, Avaya CMS and other available tools
Analyzing trends and providing input on improving call center metrics including service levels, abandon rates, average handle times and occupancy
Monitoring Relationship Manager activities as close to real-time as possible
Front line system issue support and coordination with help desk and technology support
Ability to communicate to various levels both up and down chain of command

Integrated Field Care Manager Resume Examples & Samples

NYS Registered Nurse license (RN) or Licensed Social Worker (LSW)
Solid documentation and clinical skills
Bachelor's Degree and Case Management certification
Home Health Care experience

Inpatient Care Manager Resume Examples & Samples

2+ years of Clinical experience in an Acute Care setting
Associate's Degree in Nursing
2+ year of Case Management and/or Utilization Management experience
Medicare Managed Care experience

Care Manager Supervisor Resume Examples & Samples

2+ years post-Master’s supervisory experience
Master’s Degree in Social Work, Counseling, Psychology, Criminal Justice or a related field
Bilingual (English and Spanish)
Experience in developing plans and managing tasks to completion

Partner Care Services Specialist Resume Examples & Samples

Web hosting, development and customer management solutions
Respond to inbound correspondence, both through email and by phone, from course clients related to the operations and administration of GolfNow
Be an expert in use of GolfNow Central, GolfNow’s management software that powers the tee time inventory and information provided on GolfNow.com
Participate in outbound sales initiatives as they arise
Schedule will be flexible and could include work in the evening and on weekends and holidays. The hours of operation for the client support center are 7 am to 10 pm eastern
Computer/internet expertise required
Background in golf industry preferred
Punctual, regular and consistent attendance

Program Mgr, L&d-care Resume Examples & Samples

Master's Degree in Instructional Design, Educational Technology, Instructional Technology, Adult Education or related discipline preferred
Minimum of three years of experience in Instructional Design, preferably in a call center or sales training setting
Proficiency with graphic design and multi-media tools such as: Articulate, Captivate, Flash, Lectora, Photoshop and/or other eLearning development tools
Knowledge within Learning Management Systems, Online Learning, Adobe Suite, and preferably audio/video exposure
Experience in Instructional Design, preferably in a call center or sales training setting
Experience with curriculum design for a virtual audience
Knowledge of sales methodology, sales intelligence, social selling strategy
Proven expertise with large-scale organizational learning initiatives
Proven ability to establish and maintain positive relationships in a matrixed organization
Work samples of instructional design, visual design and writing required

100

Registered Dietitian Lead-proactive Care Clinic Resume Examples & Samples

LTPCC in-club responsibilities to include 25-30 hours weekly of the following
Understands and supports the vision of both LTPCC and LTT and helps fulfill their missions
Remains abreast of current trends in nutrition, supplementation, and lifestyle modalities for chronic health conditions
Represents LT Training & LTPCC at various club and company events
Facilitates daily team huddle with clinic RD’s and fitness professional ambassadors
Mentors other clinic/club RD’s – will provide weekly 1:1’s
Mentors myhealthscore technicians – will provide bimonthly education sessions
Conducts Quality Assurance audits on additional RD team members each quarter
Four-Year college degree in Nutrition/Dietetics plus an accredited internship completion and passing score for National Registered Dietitian exam
One to three years clinical dietetics experience
Two years’ experience with nutrition and lifestyle prescription for clinical conditions
Functional/Integrative nutrition area of focus preferred

101

Illinois Dual Demo Rn-telephonic Care Manager Resume Examples & Samples

Active Registered Nurse (R.N.) license without restrictions and ability to be licensed in other states
Ability to work independently, self motivated and managed
Illinois RN license
Home health or hospice experience
2-3 years case management experience working in the medical/ insurance field

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Early Care Enrichment Director Resume Examples & Samples

Must qualify under ODJFS stipulations to be an administrator
At least two years experience working with children
Must have strong communication, organization, and administrative skills, along with the ability to maintain a professional image
Must believe in YMCA’s philosophy, mission and be willing to teach, model and implement character development values
Must be flexible and maintain positive attitude
Two year degree in Education, Child Development, or related field is preferred
Supervise planning, preparation and delivery of the Early Care and Education Program
Recruit, train, supervise and evaluate staff and volunteers for quality programs
Maintain continuous growth through program development and departmental goals
Responsible for managing departmental budget
Ensure quality standards and participants safety
Monitor childcare payments, financial aid, purchasing procedures, Title XX, Ohio ECC, attendance records, and staff payroll
Comply with all ODJFS state licensing and Step Up to Quality guidelines and requirements
Understand the need for and play an active role in the Annual Campaign & UW Campaigns
Take the initiative to do what needs to be done
Build & maintain positive relationships with parents
Maintain a professional demeanor
Oversee curriculum development of program areas
Develop and maintain relationships with Bethany United Church of Christ, ODJFS, school district administration, parent groups and other organizations and agencies related to assigned programs
Create and facilitate informational material and brochures as needed for promotional and public relations use in conjunction with branch marketing plans
Be responsible for the appearance and cleanliness of the learning environment of the site
All other duties as assigned by the Executive Director

103

Administrative Assistant, Protect & Care Resume Examples & Samples

Perform administrative tasks including: complex calendar management for internal and external meetings and manage travel arrangements
Project manage all logistics for team off-sites, summits and other large-scale events
Assist in the preparation of presentations and speaking engagements
Build cross-functional relationships with key partners in other Facebook departments

104

Channel Marketing Specialist, Retail & Care Resume Examples & Samples

Responsible for quarterly planning and developing strategies in addressing key areas that result in churn
Develop quarterly marketing and hype/incentive material
Provide weekly/monthly information related to pricing changes to assist call centre agents
Create job aids to assist agents when faced with competitive offers
Align communications across segments (care, loyalty and retention, retail)
Provide clear, consistent and regular communication of top churn focus areas on both a quarterly and weekly basis that align with our corporate strategic focus
Work cross-functionally across multiple vertical business units inside and outside of loyalty and retention, and across multiple management tiers
Prioritize work that is both planned and unplanned (proactive and reactive) while maintaining major deliverables
Improve the knowledge of all save agents in the loyalty and retention channel through a variety of communication mediums including: newsletter, internal tracking tools (Blueprints), testing, positioning statements and job aids
Internal Marketing and Communication skills
Solid brand understanding of Bell and Virgin
High level competitive knowledge of all premium Bell competitors as well as value brand Virgin competitors
Top notch PowerPoint presentation skills with the ability to build a visual story that is concise, informative and be able to present at the executive level
Strong Excel skills with the ability to create reports and analyze raw data in an easy and consumable format for stakeholders
Ability to turn complex information into easy and informative insights, often with short turn-around-times
Self motivated, self aware, self directed; yet able to take direction
Flexible, nimble and accurate
Expert understanding of call centre metrics and how they relate to churn
Able to understand the diverse roles and responsibilities that exist within Channel Marketing and provide back up support
Possess an appetite to learn new applications at an expert level for supporting agents in providing a consistent level of customer experience
Call centre operations background
University or College Degree in Marketing and/or Business Administration
Able to travel to destinations near and far within Canada and over seas

105

Member Care Representative Resume Examples & Samples

Answer customer questions regarding account information, order status, return status, product information, policies, procedures, site navigation and time frames
Accurately log all handled calls and calculate price adjustments, when applicable
Liaise with Nordstrom Credit and shipping carriers
Follow through with service commitments made to members with a sense of urgency
Engage in open communication with different levels of leadership
Immediately report all issues with programs or accessories used to complete daily duties
Be able to maintain company and customer confidentiality
Work with special teams to resolve customer inquiries and report suspected fraudulent accounts to appropriate team
Basic mathematical skills and knowledge of Microsoft Office Suite
Ability to make sound decisions with a strong sense of urgency
Good listening, critical and analytical skills
Has "thick skin" and is able to handle complaints in a calm and professional manner
Ability to navigate Control Panel, clear cookies and cache
Must have an understanding of different internet browsers
Competently multi-task in a fast paced environment
Eager to assist customers, with a desire to improve customer satisfaction
Ability to type 35 WPM
Ability to train in office for 6 days
Ability to work 40 hours per week. The call center is open between 6am and 10pm, 7 days a week

106

Business Consultant Long Term Care Operations Resume Examples & Samples

Must have strong attention to detail and ability to work independently under general instructions and with a team
Strong customer service skills and the ability to work with a broad spectrum of analytical staff (e.g. accounting, medical analysis, financial analysis, budgeting, actuarial, underwriting, etc.)
Master’s degree in Math, Statistics, Actuarial Science, Computer Science, Economics, or health related field
3+ years of previous experience in financial or clinical data analysis
Project management and team building skills
Excellent people management skills

107

Affordable Care Act-subject Matter Professional Resume Examples & Samples

Work on mid-market engagements, addressing client and ACA team member technical ACA questions
Work closely with and support the EY team that implements our ACA COMPASS services, including workforce analytics and IRS reporting, and conduct quality review of COMPASS reporting
Conduct research related to ACA regulations as needed to respond to client questions
Help solve client-specific implementation issues and explain how a client’s ACA decisions will be reflected in the services provided by EY
Support the acquisition of new clients by participating in business pursuit calls and oral presentations
Review and provide feedback on ACA client-facing reports and tools (e.g., dashboards) and provide testing support
Bachelor’s degree in Accounting, Finance, Law or Human Resources and approximately three to five years of related work experience
Self-motivated – comfortable with self-guided research/study
Employee benefits, payroll or human resource generalist experience

108

Rn-telephonic Care Manager for Virginia Dual Eligible Members Resume Examples & Samples

Ability to use a variety of electronic information applications/software programs
Ability to work a full-time (40 hours minimum) flexible work schedule between the hours of 8am-8pm based on members needs, with occassional Saturdays
Previous work with vulnerable adults, mental health, and geriatric population

109

Annuity Care Consultants Resume Examples & Samples

Serves as a back-up in cross-functional responsibilities during absences
Assists in special projects
Maintains a variety of data files and records
Provides training to other team members
Principles, practices, and procedures of general office concepts and those that govern personal life insurance and/or annuities and/or banking, finance and/or securities industry operations
Regulations for specific assigned functional area

110

Care Center Workforce Manager Resume Examples & Samples

Determine the appropriate staffing levels that are needed on a daily / hourly basis to achieve service level goals and create required schedules
Manage and develop a small staff of WFM analysts across two sites
Review / create forecasts to predict work distribution and call volume based on an analysis of historical trends and external factors
Manage all off phone time ensuring service level delivery and stay within budgeted shrinkages. Work with Training and call center leadership to manage all training, offline activity and coaching requests
Support our outsource partners with schedule recommendations
Determine the need for and take action to redesign departmental schedules, training plans, etc. to meet changes in business objectives
Partner with the local CCO and Global WFM teams to ensure service levels
Analyze productivity, service levels utilization, call volume, and staff trends and provide recommendations as required
Recommend and drive all new hire class needs and timing to ensure staffing needs are met for back to school and peak holiday staffing
Provide input for headcount modeling calculations including seasonal variations and product launches by market
Manage all over and under capacity to maximize agent utilization while protecting service levels
Management and maintenance of Avaya WFO, RTA and internal application management system
5 - 7 year(s) experience in a call center within a Resource Planning / Workforce Management role
Experience with call center scheduling software, Verint / Avaya WFO highly preferred
Experience with multiple queues and multiple locations
Experience with on premise and remote frontline workforce
Highly proficient in Excel and Word
Strong people management and influencing skill
Capable of working as part of a cross-functional team and working with all levels of the Care Centers
Ability and willingness to learn and open to new ideas
Flexible, adaptable, proactive and self-motivated

111

Rehab Care Manager Resume Examples & Samples

3+ years of Clinical work experience
Bachelor's Degree in Occupational Therapy
NYS Occupational Therapist (OT) license
Home Care or Long-Term Care background
Knowledge of the Orthopedic community

112

Consumer Care Manager Resume Examples & Samples

Must develop an extensive knowledge of all contact center software (CRM) to be used in administering KR’s consumer relations business, telephony management (Cisco), contact management, online sales and requisite manufacturing applications; must be capable of training others on all systems; and must ensure business continuity plan and training for instances when one or more systems are unavailable
Systems administration for consumer response/analytics database: define and update data in predetermined tables and enforce rules to maintain integrity of data, and document standards
Maintain/enhance consumer contact system requirements, capabilities and recommend systems and processes changes to ensure an effective & efficient system, collaborate with internal IT and suppliers to implement system upgrades/changes
Expand usage of CRM functionality, develop & administer consumer surveys, new or improved product testing with existing consumers. Generate reports and communicate findings as appropriate
Effectively communicate system, shipping, product defects and other issues cross functional, work collaboratively to prioritize and resolve issues to minimize their impact on consumers
Direct response copywriting experience, a plus
Five years consumer-call center management including people management experience

113

MB Closing Care Representative Resume Examples & Samples

Contact customers to determine the date, time and location of closing
Goes over Closing Disclosure line by line with the customer, to ensure their confidence in the closing
Answering customer questions regarding the closing, including but not limited to the Closing Disclosure

114

Consumer Care Manager Resume Examples & Samples

Systems administration for consumer response/analytics database: define, organize and update data in CRM tables and enforce rules to maintain integrity of data, and document standards
Five years consumer call center management including people management experience
Bachelor’s degree or 5-7 years equivalent Consumer Service leadership required

115

Director, Care Capabilities Resume Examples & Samples

Strategy: Develops firm understanding of our business and customer experience strategies, and in turn creates plans to enhance our Care capabilities to meet these business needs. Evaluates existing capabilities, identifies areas of strength and opportunity, and develops plan to recognize these benefits. Ability to articulate business needs in technical manner, and vice versa. Areas of focus include CRM Platform, IVR system, telephony, cross-system and data integration
Business Case Development: Creates solid and measurable business cases to justify needs for resources and capabilities investments; partners with Finance to develop metrics and measures performance against expectations
Product Development:Identify, prioritize and document the product features and technical capabilities required to support our Customer Care operations. Write clear function specs and use cases, including flowcharts and wireframes when necessary
Product Execution: Work closely with design, engineering, QA product and project management to manage the product development cycle — from product discovery to experimentation to implementation (including coordinating with internal partners and the contact center when launching new features and functionality)
Project Management: Oversees implementation of projects and ensures timely completion, on budget and within scope. Maintains project plans and communicates with colleagues and leadership
Leadership:Oversees team at various levels of experience and tenure. Provides ongoing feedback and mentorship and helps team meet business and development goals. Identifies areas of opportunity and coaches or remediates as needed based on the individual. Flourishes in a collaborative environment and builds strong working relationship with colleagues across the organization
Customer Experience: Ensures that our systems and capabilities are designed to align with our overall Customer Experience strategy and to support the needs of our employees and customers
Thought Leadership: Brings knowledge from prior experience and keep a pulse on industry trends, and share these insights with the team to benefit the NYT business. Continuously think of new and out-of-the-box ways to improve our programs to drive business results and customer satisfaction. Recommends vendors / tools to consider and leads evaluation process
8+ years relevant work experience in customer care and /or technology
Data-driven individual who is comfortable with data and technology and can lead meaningful dialogue with product and technology teams
Proven strategic thought leadership and demonstrated experience driving innovation and change
Excellent written and verbal communication skills, including experience creating and delivering compelling presentations to executive audiences inside and outside the company
Strong project management skills including ability to manage multiple priorities at once, build relationships and work effectively with internal and external partners
Exceptional analytical and critical thinking skills, especially in business modeling and analytics, with the ability to leverage insights to draw sound conclusions and recommendations
Poise, maturity and interpersonal skills to deal professionally and collaborate across functions and internal stakeholders
High degree of initiative and results orientation with a strong attention to detail.Proactive self-starter who sets priorities takes on new projects and drives deliverables to execution with full accountability
Experience working with Contact Center and/or customer service organizations required
Experience managing others and ability to develop talent
Familiarity with agile software methodology and Sugar CRM, and experience working with design and technology teams throughout the product development cycle

116

Spec, FP&A, Care Resume Examples & Samples

Coordinate and support monthly financial forecasting process (Balance Sheet) and annual budgeting process
Support standard monthly closing process and quarterly accounting requirements
Support monthly business, cost reduction and EAC reviews
Assist in Sarbanes-Oxley testing, annual ACA review and various other documentation reviews as required

117

Adult Homes Care Manager Resume Examples & Samples

Prior experience in a similar role
Demonstrated knowledge of behavioral health
Prior experience in a Managed Long-Term Care Facility

118

IVF Care Manager Resume Examples & Samples

Graduate of an accredited school of nursing with a minimum of an Associate's Degree
Current nursing license (and advanced practice license if applicable) in the US
2 years’ experience in assisted reproductive technology including general infertility, IVF or infertility care management, or women’s health

119

MB Cloisng Care Representative Resume Examples & Samples

Answering customer questions regarding the closing, including but not limited to the HUD 1 settlement statement
Route customer requested changes to the appropriate role
Updates the system of record and works daily priorities
Minimum of 1 year mortgage closing or processing working experience in conventional, FHA and VA financing preferred
Possess strong attention to detail and strong problem solving skills
Basic office skills
Ability to work independently or as part of a team
Able to build relationships quickly

120

Specialty Care Representative Resume Examples & Samples

Customer Service experience required
Sales referral / Upsell experience preferred
Contact Center experience preferred 3 - 5 years
Department open Monday - Saturday
Center Hours: 10:30 a.m. - 7:00 p.m. (Monday - Friday)
Center Hours: 7:00 a.m. - 4:00 p.m. (Saturday)

121

Digital Care Triage Resume Examples & Samples

Accurately monitors social pages to protect the brand's online presence including filtering noise, understanding and tracking sentiment, and flagging relevant interactions
Moderates user generated content and communities in real-time using set guidelines, to ensure consistent communication on company platfor pages
Delivers superior customer service adhering to current social media best practices and supporting the key stakeholders within the company

122

Supervisor, Digital Care Resume Examples & Samples

Supervises a team of social media specialists and customer support representatives. Provides customer service leadership with regard to all facets of operations analysis, performance management, and time entry
Must be bilingual (English and Spanish)
Works collaboratively with other internal organizations to ensure ke messaging is consistent with brand campaign strategy and relevant in social media platforms
Expands the company's social presence into up-and-coming platforms. Prepares, analyzes, and manages operation through statistical analysis

123

Consumer Care Center Month Internship Resume Examples & Samples

12 Month Internship Program
Acts/Leads with Human Sensitivity
Displays Sensitivity to the Métier
Interacts Effectively
Achieves Results with Integrity

124

IVF Care Manager Resume Examples & Samples

2+ years of experience in Assisted Reproductive Technology, including: General Infertility, IVF or Infertility Care Management; or, Women’s Health
Graduate of an accredited School of Nursing with an Associate's Degree
Microsoft Office/Suite proficient

125

Executive Director, Alternative Care Channels Resume Examples & Samples

Chat platform implementation and on-going support and innovation
Close partnership and integration across all contact routing mechanisms including IVR, Telecom platforms, etc
Provide customer service requirements and ensure proper integration for SMS, Messaging, and related emerging technologies
Partner with Self-Service, Desktop Tools, and Technology teams, ensuring alignment and appropriate prioritization of efforts
Ensure we have the right resources to help provide thought leadership around things like Artificial Intelligence, Machine Learning, Virtual Agents, etc
Maintain a healthy balance between break/fix and enhancements across all in scope technology platforms
Provide strategic direction for all customer facing tools, particularly those that have an employee facing component as well
Proactively identify trends and best practices, as customers continue to want to interact in different ways
Be an advocate for the front-line agents, supervisors, and other front-line customer contact employees
Be an advocate for our customers
Provides leadership with regard to all facets of operations analysis and performance management
Provides direction and guidance necessary to assure the efficient and cost-effective operation within approved operating and capital budgets for the areas of responsibility under this position
Ensures that all efforts are made to optimize the employee and customer experience, to retain revenue, improve product mix, and maintain the integrity of accounts receivable
Master's Degree or equivalent work experience Business Management, Business Administration, or related work experience
Requires 10 plus years related experience

126

Software Developer, IBM Digital Care Resume Examples & Samples

At least 2 years experience in Java, JavaScript, Python, SQL, Linux, C++, C#, PHP, ASP.NET
At least 2 years experience with Agile development practices
At least 2 years experience with Data Warehousing concepts and design
Outstanding communication skills (verbal and written)
Strong Work Ethic
Teamwork Skills (work well with others)
Strong interpersonal skills (relates well to others)
Advanced problem-solving Skills
Excellent Analytical Skills
At least 2 years experience in ETL Tooling (e.g. IBM Data Stage, IBM Data Manager)
At least 2 years experience demonstrating excellent writing skills (documentation purposes)

127

Care Center Supervisor Resume Examples & Samples

Supervise a team of 20-30 hourly associates; motivate, counsel and coach assigned staff
Ownership of detailed record keeping and processes including but not limited to returns and releasing
Develop and implement incentives focused on driving performance an encouraging recognition.Implement corporate work rules regarding established departmental policies
Continually develop and train assigned group through daily and weekly coaching focused on identified Critical Success Factors
Resolve any escalated customer issues
Monitor floor operations virtually by use of real-time reporting and online communication channels (i.e. Skpye,email)
Act as liaison between schedulers, timekeeper, and associates
Complete required number of quality assessments for associate's skills
Facilitate team meetings and regular one-on-one meetings with associates
Bachelor s degree in business-related field or equivalent experience
4-6 years call center/service experience, including 1-2 Years Supervisory responsibility
Strong communication (verbal and written), Proven Sales And Service Skills Required
Computer literacy with the ability to analyze data and produce reports

128

Candidate Care Program Manager Resume Examples & Samples

Create and implement a signature candidate experience at scale across our US Business
Manage the Recruiting Coordinator team across US Biz
Hire, onboard and train Recruiting Coordinators as needed
Plan and recommend resource alignment and workload across the Coord team
Lead and develop innovative, scalable solutions that improve efficiency across the US Business Coord team

129

Affordable Care Act Product Specialist Resume Examples & Samples

Provide support to sales organization in seeking questions about product functionality and capabilities
High School diploma or GED required; Bachelor’s degree preferred
Demonstrated ability to communicate verbally and in writing throughout all levels of an organization, both internally and externally
Proficient use of applicable technology

130

Consumer Care Representative Resume Examples & Samples

College degree and/or relevant experience preferred
Excellent interpersonal, verbal and written communication skills required
Proficiencies, demonstrating the proper articulation necessary to communicate with prestige brand customers
Ability to work in a fast paced environment while exhibiting tact, good judgment, diplomacy and flexibility
Must be able to type 40-45 W.P.M
Demonstrated knowledge of computer systems such as Word, Excel, PowerPoint, Visio, Access, Outlook, Internet & Intranet
Must be able to work in a multi-task environment
Must be able to work overtime as needed

131

Coordinator of Care-brooklyn Resume Examples & Samples

1+ year of experience in an Acute, Medical-Surgical Nursing or CHHA setting
Exceptional critical thinking skills
Bilingual (English and Spanish or Chinese)

132

Care Center Supervisor Resume Examples & Samples

Supervise workflow to prioritize day to day operations and major projects to meet or exceed agreed upon service levels
Identify operational issues and research root-causes to develop and implement new business controls within the Merchandise Operations
Partner with the care centers and business partners to create systemic or process solutions to increase effectiveness
Represent Merchandise Operations in company-wide initiatives to expedite and increase accuracy in product lifecycle
Maintain high level of service to internal and external customers
Minimum 1-year supervisory experience in DTC or Merchandise Operations preferred
Travel minimal (25% or less)
Bachelors degree or 3+ years call center leadership experience preferred
PC literate with the ability to produce reports and analyze data
Strong Access Database knowledge preferred
Strong working knowledge of RMS. PLM, and Sku Creation preferred

133

Care Centre Coordinator Resume Examples & Samples

Act as first point of contact between third party vendor and Customer Support Centre – utilising email and telephone to respond to queries
To effectively minimise call volumes and Care Centre traffic by ensuring all escalated issues are identified and a resolution agreed
Research and respond to escalated customer issues, ensuring that the business is made aware of impacting issues
Ensure resolution takes place within agreed Service Level Agreement (SLA) by tracking issues and following up with specific departments
Own Quality Control for third party agents, ensuring continuous feedback is given to the business
Customer Administration Support
Research and respond to Store and Customer inquiries as deemed necessary
Ensure customer compensation is manage and maintained within the set guidelines
Cascade reporting for the business functions to relevant stakeholders
Direct liaison between warehouse operations and Customer Care team
Supporting the Customer Care team with Live Chat content
Supporting the Customer Care team with Knowledge base content
Ensure all existing and current procedures are regularly reviewed and kept up to date

134

Rn-lt Proactive Care Clinic Resume Examples & Samples

The RN will provide a high level of service to clinic patients while
Rooming patients and taking medical histories
Performing phlebotomy as well as collecting and preparing lab specimens
Updating patient medical records
Coordination of care with specialists and diagnostic imaging needs
Front desk shifts as needed, including greeting patients, answering telephones, and scheduling appointments
Arranging for hospital admissions and laboratory services
Preparing patients for examination
Explaining treatment procedures to patients
Assisting the physician during exams
Preparing and administering medications as directed by a physician
Taking electrocardiograms
Removing sutures and changing dressings
Completing clinic projects
Experience with Microsoft Office: Excel, Word, Outlook and Power Point
Friendly and outgoing personality
Healthy Way of Life focus

135

Life Care Solutions Product Sales Specialist Resume Examples & Samples

Bachelors Degree and minimum 3 years of selling/promotion experience in a medical, healthcare or technical field
Ability to interface with both internal team members and external customers as part of solutions based sales approach
Able to travel
Registered Critical Care Nurse or equivalent

136

Marketing Director, Maternal Infant Care Resume Examples & Samples

Performing clinical and industry trend analysis, market share and competitive analysis and win/loss tracking to identify product/service and commercial strategies for growth
Hiring, directly supervising, compensating and developing effectively a team of professional marketers
Quantifying and prioritizing market opportunity
Collecting and prioritizing product introduction and improvement recommendations and analyzing competitive landscape
Identifying budget requirements to insure proper execution
Orchestrating research to assess market and customer environments and to discover unmet needs, buying cycles and personas. Identifying customers’ clinical and economic needs, values and desired benefits. Building a global market requirements document that prioritizes customer segments and business opportunities
Identifying and assessing market and distribution risks, and developing a plan to mitigate those risks
Working with Region Product/Service Marketing, Product Management, Engineering and Global Design to provide input to the product development roadmap and to develop, test and prototype new product ideas
Working with Region Product/Service Marketing to perform installed base analysis in order to define programs needed to improve customer loyalty, share of wallet and retention. Collaborating with Product Management to include these programs on product/service roadmaps
Developing a plan and budget for evidence generation to support selected NPI’s/NSI’s and installed base products
Developing inputs to support business case for NPI/NSI (incl. target pricing) and product/service positioning
Defining brand (naming & trademarks), value proposition(s), and competitive positioning claims roadmap for new and existing products
Interviewing professional societies and advocacy groups to identify and select KOL’s for thought leadership and awareness building. Supporting development of regional KOL’s in collaboration with Regional Product/Service Marketing
Building and executing global launch plan, including value proposition, segmentation / positioning, target pricing, awareness & advocacy strategies, channel strategy and sales enablement (in coordination with Regional Product Marketing)
Coordinating development of marketing assets and training materials (in cooperation with Marketing Services)
Developing programs that improve the customer experience of the installed base in support of installed base retention
Utilizing Gold Standard marketing practices and skills to develop a global marketing plan (portfolio management, marketing strategy, customer segmentation and targeting, positioning and value proposition development, message and market assets development, etc.) to grow global orders and share alternatively, “to support annual business objectives”). Ensures regional marketing plans are aligned with the global marketing plan and collaborates with regional marketing on selecting the appropriate marketing mix
Collaborating with Advertising & Promotion and Communications to develop a communications plan in support of the marketing objective
Developing and managing budget needed to execute marketing plan, and ensure timely implementation of programs in marketing plan
8+ years’ experience in marketing, product marketing or related field
Prior experience in a leadership role with direct reports (may not be required in all cases)
Indirect leadership experience in a cross-functional or highly matrixed organization
Experience having owned/shaped/led growth vision and marketing strategy
Proven stellar oral and written communications skills
Demonstrated analytical and process skills
10+ years’ experience in marketing, product marketing or related field
Deep marketing expertise in market & customer insights, product commercialization and branding
Experience in (enter segment or care area here)
Experience managing a global brand
Team oriented – ability to motivate and work well with diverse, global and cross-functional teams
Influencing skills – ability to motivate individuals and demonstrate organizational influence

137

Home Care Segment Leader Resume Examples & Samples

Direct supervision of marketing resources assigned to the Home Care Division located in Jakarta
Lead coordination between marketing and sales operational as well as cross functional team of Supply Chain, Finance and R&D
Full responsibilities of P&L from top line to bottom line
Develop short and long term business strategies with good understanding in local market through Competitive and Market Intelligence and Consumer Insight study
Lead strategy development and implementation of brand, product and channel marketing including budget management
Lead new product development and commercialization and build sustainable growth in the longer term
Set product, channel and area targets and objectives including budgets
Work closely with sales team to manage distributors/channel partners and deal with respective accounts
Build capability of the team, coaching to the team and leading marketing thinking in the business
Bachelor’s degree or higher from a reputable university
Minimum 8 years of combined sales and marketing experience in consumer retail industry
Good understanding in Brand and Product management, Channel Marketing management, Consumer Insight study and Sales and Key Account Management
Possess strong written and verbal communication in both English and Bahasa Indonesia
Proficiency in computer skills in MS office
Excellent interpersonal skills, with ability to work independently and in a team
Outstanding strategic and analytic thinking
Strong leadership and able to work in a cross functional team

138

Shopper Marketer, M Home Care Division Resume Examples & Samples

Develops and executes shopper marketing strategy that is aligned to the category, brand, product and customer strategy
Develops customer specific marketing programs that are aligned to the marketing and customers’ strategy
Defines programs, tactics and coordinates the execution across cross-functional teams for displays, promotions, and pricing within established corridors and brand requirements
Partners with Category Development and Sales teams to develop optimal planogram product mix and shelf layouts based on consumer and shopper insights, category performance and marketing strategy for large accounts
Suggests strategic and tactical shifts based on marketing metrics and comprehensive understanding of customers, competitors, channels and accounts
In conjunction with the CBG Consumer/Shopper Insights Center of Excellence, generates and leverages shopper and consumer insights to act as a “voice of the customer” and “voice of the consumer” on all relevant cross-functional teams
Builds long-term relationships with customer’s marketing departments to influence program adoption. Collaborates with customers in developing and executing marketing programs. Ensures compliance of brand guidelines, pricing corridors, and in-store experience in executing shopper programs
Manages shopper marketing budget and prioritizes programs based on ROI. Leverages resources to achieve timely completion of project/program deliverables
Leads internal and external teams in the development and execution of integrated brand and/or product marketing programs, including promotional activities, digital marketing, pricing promotions, and sales/demo materials, in alignment with brand strategies defined by leadership team
Utilizes data to accurately analyze market performance. Recommends channel or account specific programs or promotions, and proposes adjustments to the mix, including eChannels, based on changes in metrics and channel trends (e.g., purchase behavior, channel/account prioritization, etc.)
KPI: Account Revenue ($), Account Growth (%), Account Profitability ($, %), Account POS Performance ($, %), Share of Wallet at the account ($, volume), Shopper Marketing ROI
Bachelor's level degree or higher in Marketing or Business Administration from an accredited university
Minimum three (3) years experience in sales, marketing and/or category management
MBA Degree from an accredited institution is preferred
Six Sigma process improvement experience is preferred
Minimum three (3) years’ experience in a shopper or consumer marketing role
Advanced analytical experience, including work in market trends, gap analysis, opportunity benchmarking, planogram development, space-to-performance projects and P/L analysis
Demonstrated knowledge and experience with one or more related disciplines, such as customer/consumer/shopper insights, channel/product marketing, shopper marketing, business/market development, branding, business analysis, etc
Strong interpersonal and persuasion skills with demonstrated experiences in leading cross-functional teams, managing differing interests and perspectives

139

Key Account Manager, Post Acute Care Resume Examples & Samples

Leads Key account initiative to convert national and regional accounts to 3M C3SD products
Implements contracts and leads the conversion plans
Determines the success of the key accounts programs and playbook
Supports the Post Acute Care Sales team
Willingness to be on-call
Minimum three (3) years of Key Account Sales in Post Acute Care Regional and National Chain accounts
Degree in Business, Marketing, and/or Healthcare sales is preferred
Experience in calling on national key accounts
Knowledge in how to work with the customer and dealer centric tools
Skills include good negotiating skills. Strategic planning understands healthcare contracts and GPO’s. works well within a team

140

Product Care Manager Resume Examples & Samples

Support the launch of new products and improve existing products. Continuously searches for new and improved materials, processes, equipment, or procedures to enhance or improve new or existing products
Ensures engineering support is completed in a proper and timely fashion, including blueprints, bills-of-material, specifications sheets, and factory procedures
Prepare budgets and any requests for capital expenditures related to projects
Manages budgets and schedules for all projects; communicates progress and/or any deviation from approved plans, schedules, and budgets to senior management
Interacts with distributors, dealers, and consumers on matters concerning product design, performance, installation, and use as required
Coordinates with the manufacturing engineering group to provide and/or obtain information regarding product design or changes
Travels as required to inspect and qualify suppliers; run pre-production and production pilots of new parts, assemblies, or products; to visit distributors or dealers; attend industry trade shows, etc
Synchronize with CTC in Anderson regarding engineering activities
Coordinate of lab activities to ensure reliability of manufacturing
Coordinate electrical, mechanical, and system test activities to ensure that the final product and/or subassemblies can be tested to achieve optimum performance and low SCR
Responsible to apply all the requirements related to EMS, ISO9000/14000 requirements according to the position
Maintain QPEs in Anderson
Provide technical support to the factory on product related problems
Contribute to the development of the category, strategy, identify problems and develop solutions, takes responsible risks, gives advice and delegates
Support Purchasing to validate more cost effective alternative and new materials, components, and subassemblies for the current products
Responsible for projects related to Direct Labor reduction through Engineering Changes, including, optimization of the design for manufacturing and assembly
Apply and Reinforce Company 5S and Safety rules, regulations, and procedures
Practical working knowledge of

141

Global Category Manager Fabric Care Activation Resume Examples & Samples

Strategic Agility
Minimum of 10 years Sales and Marketing experience in a B2B environment, preferably in Consumer Products industry
Masters in an Applied Sciences or Business Administration

142

Assistant Brand Manager Oral Care Resume Examples & Samples

Educated to Degree Level
Commercial understanding with strong financial acumen in the UK market
Can do attitude, with the ability to influence and work in a collaborative way
Proven implementation ability
Proactive and results driven
Good Interpersonal skills with the ability to influence both upwards and downwards
Flexibility to adapt plans/challenges as they arise
Assistant Brand Management/Graduate experience in an FMCG environment essential
Digital and Media expertise advantageous

143

Demand Planner Care & Treats Resume Examples & Samples

Develop a rolling 36-month demand forecast. The forecasting process synthesizes multiple inputs including key assumptions regarding market activities of the brand and sales managers as well as competitors, sales force inputs, syndicated market data, innovation pipelines, and historical statistical models to arrive at a forecast of future demand
Lead cross-functional consensus forecasting process for respective sales planning teams. This includes facilitating periodic demand management review meetings and updating Sales Directors of key forecast changes, risks, and opportunities
Assume the lead role in the all pre-Demand Management Review meetings. Determine preliminary recommendation, incorporating all assumption inputs, along with follow-ups that will be needed to enable the final consensus forecast to be agreed
Evaluate consolidated brand/item forecasts and identify leading indicators to forecast issues; challenging customer forecasts when necessary
Collaborate and build/maintain relationships with business partners (e.g. Sales, Marketing, Finance, Production Planning) to gain insight on sales activities, market trends, and capacity status
Ownership of Apollo statistical models at various product levels (e.g. brand, item) which includes analyzing shipment history trends; promotional inputs; and adjustment of necessary tuning parameters
Active member of Activity Management team on new product launches; providing volumetric analysis and forecast validation
Monitor and report forecast accuracy for assigned brand families, implementing necessary action items to drive improvement
Ensure that all activities approved by the business are included in the forecast. Keep adequate records of when forecasts were included and the value of the activity within the forecast
Ensure that the agreed consensus forecast is passed accurately and at the appropriate level of detail to the production planning systems
Command Skills
Drive for Results
Comfort around Higher Management
Analytical Capability
Business Process Application
Fundamentals of demand forecasting principles
Fundamental understanding of supply chain and how forecast impacts downstream business areas
Strong numerate, analytical, and critical thinking skills. Ability to evaluate whether a result is sensible or not. Able to translate word problems into mathematical equations
Ability to synthesize and filter inputs from multiple sources to key on the most important influences which will impact future demand
Ability to consider micro and macro; internal and external forces as it relates to forecast
Organizationally agile, working through both formal and informal networks to get necessary demand inputs
An ability to managing through systems, designing practices, processes, and procedures which allow managing from distance
Successful negotiating skills, winning concessions in both direct/forceful and diplomatic approaches that do not damage relationships
Bachelor degree required, preferably in engineering, statistics, economics, operations, business, or marketing
Min 3 years of business experience with exposure to Sales, Marketing, and/or Supply, preferably in the areas of demand planning or sales forecasting
Demonstrated very strong quantitative and analytical experience
Must be highly-proficient in Excel
Proficiency in Microsoft PowerPoint
Experience with JDA/Manugistics or other statistical forecasting software package
CPG experience preferred

144

Sales Operations Lead Specialist Product Care Resume Examples & Samples

BA/BS Degree required: Communication and/or Marketing preferred
3+ years of communications experience
3+ years of experience with Sales and/or Sales Enablement tools or processes
3+years of experience with integrated content marketing preferred
3+ years of experience with CRM system
5+ years of experience with Excel- seekeing Advanced/ Master user
Ability to travel 15%
Maintain detailed project plans and execute tasks on deadline in a complex, fast-paced GLOBAL environment
Effectively use, measure, and maximize technology programs MS Excel, PowerPoint, SalesForce, Eloqua, Marketo, and SAP CRM for Customer
Manage time on multiple horizons and work with team members to make prioritization decisions daily
Be flexible and positive during periods of change and uncertainty
Deliver world-class client service

145

Coordinator, Elder Care Resources Resume Examples & Samples

Work independently and as part of the Life & Work Connections team to increase awareness of elder care, aging, and life cycle issues through written communications, workshops, speaking engagements, and events
Facilitate elder care support groups and educational events in partnership with campus and community agencies
Perform individual consultations and follow-up assessments concerning short- and long-term caregiving needs and assist caregivers with accessing community, state, and national resources
Consult with managers and supervisors regarding the impact of elder care responsibilities on employee wellness and performance
Maintain client database and produce reports with data analysis, trend interpretation, and evaluation of program effectiveness
Research and maintain current client resource information electronically (e.g., web, social media) and in other formats
Work with vendors and relevant organizations to address caregiving issues
Build program awareness and promote LWC services
Additional duties may be assigned
Master’s degree in a relevant field
Four years of professional experience in an area related to gerontology, caregiving, or dependent care and work
Knowledge of federal, state, and local laws and regulations related to Medicare/Medicaid/Affordable Care Act, public housing, Family Medical Leave Act and community resources
Demonstrated ability to write and present effectively
Assessment and consultation experience
Proficiency in creating and delivering professional presentations
Experience delivering dependent care and work/life programs
Familiarity with life-cycle issues related to retirement

146

Evening Care Taker Resume Examples & Samples

Belief that all KIPP Delta students can and will finish college
Ability to multitask, works collaboratively, and maintains focus in a fast-paced environment
Highly effective communication skills- phone, email, etc
Self-direction
Ability to utilize various types of electronic and information systems used by the organization- cell phone, computer, and ticketing system
Knowledge of modern cleaning methods, materials, tools, and equipment, maintenance principles and sanitation methods
Must have valid driver’s license
Must be able to lift, bend, and pull more than 50 pounds
General repair skills
Self-Awareness
Exemplification of the character values: zest, grit, self-control, hope, love, social intelligence, gratitude, and a sense of humor
The ability to receive and act upon adjusting feedback
Unwavering belief in and passion for the mission of KIPP Delta Public Schools
A commitment to continually developing the character strengths of grit, zest, optimism, self-control, social intelligence, gratitude, and curiosity in all students and one’s self

147

MSW Care Manager Resume Examples & Samples

Work collaboratively with all staff to ensure appropriate intervention implementation with advocacy organizations and healthcare facilities
MUST LIVE 10-15 MILES FROM HARRISBURG, PA
Experience with health promotion, coaching and wellness

148

Territory Manager Textile Care Resume Examples & Samples

Responsible for Net Sales maintenance and profitable growth on laundry market
Deliver daily sales and laundry process service to customers
Ensure net sales growth in own territory through the structured sales actions
Responsible for contribution margin improvement
Implement and rollout European programs
Report results of customer contacts and planned activities according to guidelines
Monitor and report markets (customer needs, competitors, prices) Follow given guidelines and processes
Laundry business experience will be highly appreciated
Adequate level of education and 2-3 years of experience is a sales environment or graduate level. (Classical entry job for a university degree)
Technical understanding
Sales Training
PC skills
Country specific language
English communication skills

149

New Product Marketer, M Oral Care Division Resume Examples & Samples

Identify the digital offerings of the future for the Oral Care market (Dental and Orthodontic)
Works with GBTs to identify product and procedure gaps
Develops value proposition for product or procedure – predictable outcomes, efficiency, cost
Forecasting – Develops global new product/procedure forecast and accountable for attainment
Analyzes global pricing trends for new product/procedure categories
Collects competitive information globally, then consolidates, organizes & analyzes
Lead New Product/Procedure Launches
Provides Direction to Global Regions on launch plans
Builds demand plan for new product with supply chain
Recommends major promotional program ideas to US Sub / Regions
Minimum of three (3) years of Marketing experience
Digital Experience
Oral Care Experience
Strong collaboration, communication, and execution skills
Marketing experience including with new products, with a proven track record driving business results
Demonstrated success working and building relationships with global counterparts and ability to collaborate and work cross-functionally

150

Scheduling Specialist, Home Care-queens, NY Resume Examples & Samples

Ensures that homecare schedules are complete and accurate in Rosalind
Monitors "No Show Alerts" and follows up to resolve in a timely manner
Reports any client or staff issues to supervisor promptly
Performs any other functions as requested by supervisor
1-2 years of experience scheduling in a home health agency, preferred
Associate’s or Bachelor’s Degree preferred

151

Dental Care Resume Examples & Samples

Experience working in a high volume clinic
Experience performing and developing dental radiographs
Experience with clinical area preparation in a dental clinic or office
Experience monitoring and maintaining patient charts and records
Experience performing appropriate aseptic and sterilization techniques
Ability to work independently and exercise judgment in decision making
Strong oral communication skills
Ability to demonstrate a high level, knowledge, and proficiency in all phases of dental assisting

152

AVP & Actuary, Long Term Care Pricing Resume Examples & Samples

Provide leadership in the in-force rate action pricing initiatives of Long Term Care (LTC) insurance products to meet market requirements while maintaining the company's profitability and risk management objectives
Lead the development of justification, filings, objection responses, and financial quantification of rate actions on in force LTC business
Manage the work flow and development of a team of up to five student actuaries
Evaluating current processes to recommend improvements in efficiency or effectiveness
BA/BS Degree in Actuarial Science, Mathematics, Statistics and/or related major
Career Associate, Fellow, or near Fellow of Society of Actuaries
Member of the American Academy of Actuaries
7+ years of relevant actuarial pricing experience with Long Term Care insurance
Strong communication skills, both oral and written
Strong programming skills and experience in Microsoft applications of Excel, VBA, Access and Word
Experience with actuarial pricing software, preferably AXIS
Experience managing actuarial teams

153

Long Term Care Regional Director Resume Examples & Samples

Provide subject matter expertise on the Long Term Care (LTC) product to all distribution channels
Partner and own the LTC sales process (client identification, client meeting preparation, client meeting, underwriting/new business and contract delivery support) with the Financial Advisor by providing concierge point of sale support for the Financial Advisor
Promote the LTC product line through effective presentations and meetings across the regional territory
Minimum 5 years Long Term Care insurance experience
Successful direct sales or wholesaling (recruiting) experience
Client Point of Sale Experience
Strong knowledge of Long Term Care products
Must have solid presentation skills
Must have strong technical comprehension skills
Must possess strong communication and interpersonal skills
Proficient in Microsoft Word, Excel, PowerPoint, Outlook, etc
Requires Series 6 & 63 licenses

154

Customer Consultation & Care Representative Resume Examples & Samples

This is a part-time role for U.S. Military Veterans, and will not exceed 32 hours each week. It is also subject to GoDaddy's part-time benefits policy
At least 8 hours on at least one weekend day between 6:00am and 10:00pm
At least 5 hours between 6:00am and 10:00pm on Mondays
8 hours of availability between 6:00am and 10:00pm on at least 4 of 7 days

155

Care Program Manager Resume Examples & Samples

Develop and maintain relationship with and direct the day-to-day operations for assigned customer
Facilitate end to end time critical support to meet customer business goals and address their business needs
This role is a pro-active approach to servicing Redknees™ customers by establishing a single point of contact for operational aspects between customers and Redknee, with the sole purpose of playing an active and up-front role to identify and resolve issues before they become major problems
Act as customer’s group champion within Redknee and must possess adequate leadership capabilities and technical depth and breadth to understand customer and product issues and needs to assure successful resolution. You will establish high performance deliverables and service levels and initiate appropriate process improvements to facilitate support needs in order to deliver the Redknee customer experience of excellence

156

RN Senior Care Transitions Resume Examples & Samples

Answer phone calls from patients, families and facilities that are receiving Senior Care Transitions services from Allina
Practices and demonstrates knowledge of current policies and protocols
Accept and process anticoagulation labs and use of protocol in EMR for TCU and AL patients seen by SCT providers

157

Lifecourse Care Guide Resume Examples & Samples

Transition and support patients through all stages of care
Collect and maintain patient data and reports to facilitate care
Communicate with patients, families, and providers to maintain coordination of care
Identify barriers the patient may have to meeting health care goals and communicate with care team
Reinforce provider and care team communication about plan of care
Utilize standard epic tools and smartphrases
Provide relevant and timely updates to the care team according to department guidelines
Document patient personal and care goals and progress
Use techniques to support the plan of care

158

Director Stroke Systems of Care Resume Examples & Samples

Two years hospital, clinical, quality improvement or EMS experience
Experience with project management, especially in the area of working with volunteers and facilitating conference calls, webinars, workshops and stakeholder meetings
Creative problem-solving ability, a consultancy mindset and intellectual curiosity
Able to follow, critically evaluate, and improve upon current processes
Excellent business writing skills and ability to make presentations to various audiences
Ability to work outside standard hours as needed, including occasional evenings
Ability to use Microsoft products, computer software, run reports and maintains accurate data
Ability to travel up to 20-30%, primarily in the Northeast. Some overnight may be required

159

BH Care Manager Resume Examples & Samples

Requires MS or MA in social work, counseling, nursing or a related behavioral health field; 3 years experience with facility-based and/or outpatient psychiatric and substance abuse or substance abuse disorder treatment; or any combination of education and experience, which would provide an equivalent background
Current active unrestricted license as an RN, LCSW, LMSW, LPC, LMFT, or Clinical Psychologist, to practice as a health professional within the scope of licensure in Georgia required
Previous experience in case management/utilization management with a broad range of experience with complex psychiatric/substance abuse cases preferred

160

BH Care Manager Resume Examples & Samples

Current active unrestricted license as an RN, LCSW, LMSW, LMHC, LPC, LBA (as allowed by applicable state laws),
LMFT, or Clinical Psychologist, to practice as a health professional within the scope of licensure in applicable states or territory of the United States required
Previous experience in utilization management with a broad range of experience with complex psychiatric/substance abuse cases preferred
Dual licensed with current BCBA/LBA and another independent license
Managed care industry experience is preferred
Experience with Autism Spectrum Disorder is preferred
* May be hired as a Behavioral Health Care Manager l,ll or lll depending upon level of education, skills, and relevant

161

Cost of Care Director Resume Examples & Samples

Requires a BS/BA degree; Financial, Business, and Leadership acumen; at least 9 years relevant experience in Health Care; or any combination of education and experience, which would provide an equivalent background
MBA, MHA, MA preferred
PMP or Six Sigma Green Belt preferred

162

Key Account Manager, Surgical Care Resume Examples & Samples

Degree in science, pharmacy or equivalent preferable
Minimum of 5 years of healthcare sales experience, with at least 1-2 years experience of managing large hospital accounts and solutions selling/tender management. Alternatively, experience should encompass managing a territory/region independently
With OT experience is preferred
Experience in tender management is added advantage
Accepts personal responsibility; self-motivated, demonstrates ownership for achieving results; consistently meets or exceeds goals; operates in accordance with Baxter’s global business practice standards; understands and promotes compliance with Baxter policy and legal obligations
Required to work on a weekend for business activities such as Symposiums, Conferences, Events, Training etc
Possess a valid driving license and own car
Travelling is required and may involve visits to remote or urban areas either individually or with other personnel to complete course of work as well as to attend meetings, conferences, training

163

Inpatient Kidney Care RN Retention Bonus Up to K Resume Examples & Samples

Graduate of an accredited nursing program required
Medical/surgical, ICU, CCU, and ER experience (preferred)
CNN (preferred)

164

Documentation Integrity Specialist Home Care Resume Examples & Samples

Evaluates documentation and consults with staff to ensure adequate collection and documentation of clinical data that supports accurate and optimal clinical outcomes, case mix and compliance with home health regulations including CoP's and accreditation standards
Participates in educational offerings and professional development opportunities related to OASIS, diagnosis coding and regulatory compliance to ensure continual awareness of factors related to documentation integrity
Monitors and analyzes overall quality and case mix trends and makes recommendations for improvement to achieve department and agency goals
Accurately assigns numeric diagnoses codes based on supportive documentation, including clinical findings and plans of care
Collaborates with managers and agency staff to identify and implement strategies for improvement in documentation, service delivery, quality, financial, operational and compliance goals
Employs accepted standards of practice in coaching, guiding and developing all members of the patient care team including individualized or group instruction
Actively participates in team meetings and projects to support department and agency goals including employee engagement initiatives and ongoing assessment of effectiveness and efficiency of department operations
Four years clinical experience in nursing; two years in Home Health
Experience with Outcomes and Assessment Information Set (OASIS): documentation, regulations and diagnosis assignment

165

RN Home Care-evenings Resume Examples & Samples

Performs accurate and complete admission assessments/reassessments within specified time frame
Assesses and documents patient's pain using appropriate pain scale and manages patient's pain
Provides skilled nursing treatments and procedures according to professional standards and in compliance with established agency policies
Assumes responsibility for managing a small caseload of select patients, as appropriate
Documents changes in patient condition and effectiveness and timeliness of care/interventions
Submits complete, accurate and legible documentation to agency within established timeliness
Evaluates, updates, and revises plan of care to facilitate achievement of expected outcomes
Assesses educational needs of patients and significant others considering cultural issues and other special challenges
Provides teaching and educational material to the patient and/or significant other concerning the following topics when applicable: diagnosis, diagnostic tests and procedures, safe and proper use of equipment, reason for and safe use of medication food/drug interactions, injury prevention, self care and nutritional needs
Utilizes the five rights of medication administration. Knows action, usual dosage, indications and side effects of medications administered. Utilizes the ADR reporting mechanism for any medication errors, near misses, etc
Delegate appropriate components of the nursing care plan to other members of the Nursing team
Maintains productivity; notifies scheduling of cancellations, refusals and seeks additional visits when appropriate
Evaluates and appropriately identifies the need for community or other agency services; initiates timely referrals
Provides concise, informative and timely reports to pre-cert, pharmacy, primary (case managing) nurses, clinical managers, physicians or other team members involved in the care of the patient
Serves as a preceptor for new nursing staff and/or provides observation visits as requested
At least 1 year current clinical experience as a registered nurse in an acute medical-surgical setting required. New RN grads will only be considered if currently employed as a LPN with Cleveland Clinic Home Care. I
Home Care experience preferred
Infusion therapy skills preferred

166

LPN Home Care Resume Examples & Samples

Administers medications and observes patients for adverse reactions to medications and treatments
Performs routine laboratory tests. Provides simple therapeutic services
Minimum two years clinical experience as a LPN in an acute medical-surgical setting

167

Onsite Inpatient Care Manager Resume Examples & Samples

Provides authorization to facilities using standard clinical criteria guidelines in conjunction with clinical judgement to determine the needed care required within the patient's individualized created care plan
Interacts with treating physicians and health plan medical directors to evaluate medical treatment plan, and assesses opportunities for optimizing clinical outcomes through referrals to specialty care programs or an alternate level of care
Documents clinical updates, authorizations and referrals in the health plan medical management system adhering to health plan documentation standards
Utilizing clinical judgeemnt, assesses and evaluates members at risk for complicated medical comorbidties, and/or repeat admissions potential and determines individualized care plan for communication and interventions to promote successful discharge and post-acute care treatment plan
Conducts patient interviews and assessments through personal visits and using clinical judgement determines appropriate level of interventions and assess patient needs for follow up care
Identifies quality of care issues, and reports to appropriate healthplan Quality department representative
Nurse will be based out of home, with travel required daily to assigned hospitals and facilities; Frequent travel required to regional healthplan office. Valid driver’s license, without restrictions, is required
Required: RN License - Illinois
Required 3+ years of experience in general nursing with exposure in the following: E/R critical care, discharge planning, bedside care, and/or acute care facility
Required 3+ years of experience in applying nursing judgement to make clinical decisions with minimal supervisory or oversight
Intermediate Ability to analyze information and covert related activities into a comprehensive work plan
Intermediate Ability to work in a fast paced environment with changing priorities

168

Rn-supv, Clinical Care Resume Examples & Samples

Monitors associates' performance, productivity and quality through standard reports
Required 1+ year experience in leading/supervising others In a clinical or managed care setting (preferred) where you functioned in a team lead or senior capacity, providing mentoring, training, support, and guidance and functioned as a subject matter expert (SME)
Intermediate Other Knowledge of utilization management principles and criteria sets
Required Intermediate Microsoft Excel Proficient in Microsoft Outlook applications, including Word,Excel, Power Point and Outlook
Required Intermediate Microsoft Word Ability to use proprietary health care management system

169

Advanced Practitioner Onsite Care-main Resume Examples & Samples

Manages acute episodic care, performs minimally invasive procedures, and works with a stable patient population
Recommends screenings and tests based on patients� demographics
OnSite/Teammate Health Clinic Settings
Provides assessment, diagnosis, treatment, education, referral, and follow-up for patients on a by-visit basis; including virtual visits
Manages acute illnesses or chronic medication administration and works with a stable patient population

170

Acute Care LPN Interview Session Resume Examples & Samples

Represents the System with actions that model the mission, vision, values, Standards of Excellence, and goals of Carolinas HealthCare System. Models CHS core values of caring, commitment, integrity, and teamwork to internal and external (i.e., patient, family, and physician) customers. Supports the CHS and CR mission, vision and goals
Promotes diversity by treating all people equitably regardless of their ethnic background, race, gender, age, sexual orientation, or disability. Recognizes and appropriately addresses any offensive or discriminatory activity
Possesses medical/surgical and basic rehabilitation nursing knowledge and clinical skills necessary to provide care for people with physical disability and chronic illness. Assists individuals with disabilities and chronic illness in the restoration, maintenance, and promotion of optimal health
Performs nursing care for the comfort and well being of the patient. Performs and documents hourly rounding. Administers medications to include oral and sublingual agents, topical agents, subcutaneous, intradermal, and intramuscular medications, safely and per policy. Demonstrates ability to perform infusion of various intravenous products
Performs IV therapy to include the peripheral and central venous route. Prepares IV fluids for administration, changes IV tubing, and adjusts IV rate. Administers IV medications via secondary route and/or intermittent device, with the exception of investigational drugs. Administers IV push pain and nausea medications
Performs venipuncture to obtain blood samples or start IVs (when competency is completed). Discontinues IV therapy and removes IV catheters that do not exceed 1 1/2 inches in length (i.e.PICC). Monitors blood I blood products after initiated by a RN. Observes, reports, documents signs of injury, infiltration and/or inflammation at the injection site. Changes dressings to the peripheral/central venous IV sites, and implanted ports
Performs treatments and plan of care as appropriate. Assists with complex sterile procedures

171

Account Executive / Post Acute Care Services Resume Examples & Samples

Develops potential and strengthen current referral source relationships through consultative selling skills and cross selling techniques
Prepares presentations and proposals, presents and sells company products and services to current and potential clients
Communicates new product and service opportunities, special developments, information, and feedback gathered through field activity to appropriate company staff. Monitors and reports on competitive intelligence, market development, customer satisfaction and service recovery
Prepares a variety of status reports, including, but not limited to, activity, closings, follow up, service, and adherence to goals. Insure important referral sources are identified and monitored in designated territories
Participates in marketing events such as seminars, trade shows, health fairs, special events and telemarketing events

172

Texas Field Care Advocates Locations Needed Resume Examples & Samples

Utilize advanced clinical skills to engage and motivate Members and their families via a recovery, health and wellness, family - enagement oriented approach
Active, unrestricted, Licensed Master's degree - level clinician in Psychology, Social Work, Counseling or Marriage or Family Counseling OR Licensed Ph.D., OR an RN with experience in behavioral health
2+ years’ experience in a related mental health environment working in the local community
Excellent customer service, interpersonal and problem - solving skills
Able to function independently and responsibly with minimal supervision
Able to handle sensitive issues with peer, members and providers in a confidential manner
Ability to travel within designated region of Texas as needed to meet with members, providers, etc
Must reside and be willing to travel in one of the following areas: Dallas/Tyler or Laredo
Medical / Behavioral setting experience (i.e. hospital, managed care organization, or joint medical/behavioral outpatient practice)
Experience working with children and families
Dual diagnosis experience with mental health and substance abuse
Experience working in an environment that required coordination of benefits and utilization of multiple groups and resources for patients
Experience working with children and families enrollment in Medicaid
Clinical training experience

173

Field Care Advocates Resume Examples & Samples

Utilize advanced clinical skills to engage and motivate Consumers via a recovery, health and wellness - oriented approach
Identify and remove barriers to procurement, delivery, participation in and success of services
Provide supportive follow-up, monitoring and education as indicated, in-person and telephonically
Meet with consumer’s in-person at facilities, provider offices, and in homes as appropriate
Partner with designated Iowa Integrated Health Homes (IHH) to address the needs, gaps in care, and recovery goals of complex and high risk consumers, in the context of care delivery through Iowa Integrated Health Homes
Provide current care alerts, information on medication adherence, updates on referral results and other priority issues to HHs/IHHs on members in care
Identify and address the needs of members who are consistently high utilizers of services through case conferences and informal communications
Participate in standing meetings with Integrated Health Homes to review performance, identify areas of opportunity, and oversee course for improvements
Serve as Consultant and facilitate monthly meetings, including weekly telephonic contacts with onsite visits as needed, with community-based organizations, practice and hospital leaders to report progress on high risk members
Participate in the ongoing identification of members who may qualify for Iowa Children’s Mental Health Waiver and habilitation services
Serve as an Optum behavioral health liaison and subject matter expert for Iowa UnitedHealth Care Medical Partners; establish and foster positive relationships with medical team, participate in medical-behavioral integration activities and discussions
Identify high-risk, co-morbid needs of consumers
Accept referrals via designated processes, collaborate in evaluating available services, and coordinate necessary psychiatric and community referrals, as needed
Meet all contractual requirements; collaborate early and frequently with other teams in the management of cases stratified as having intensive, complex, and high-risk needs
Participate in rounds, discussions, supervision and staffing
Assist in the development of a relevant and consumer-specific aftercare plan
Establish a cooperative relationship with Optum Behavioral Network Services and the Provider community in order to improve access to services and ensure that consumers are served within proper standards of care
Identify new programs, services and gaps in market; share information with network teams
Maintain knowledge of provider availability and barriers to access
Conduct provider networking visits or attend consumer care conferences
Licensed Master's Degree level clinician in: Psychology, Social Work, Counseling or Marriage & Family Counseling OR a Licensed Ph.D. or Licensed Psy.D. Psychologist, with 2+ years of behavioral health experience
Registered Nurses (RN) and Nurse Practitioners (NP) with 3 years of RECENT psychiatric nursing experience will also be considered
Clinical Licensure must be independent, current, and unrestricted for the State of Iowa
Intermediate computer skills with the ability to navigate a Windows environment and to create, edit, save and send documents utilizing Microsoft Word
Experience working with a variety of populations within the community (i.e. hawk-i program, children with special needs, aged, blind, disabled, HIV / AIDS, temporary assistance for needy families)
Experience working with low - income populations

174

Acute Care Sales Specialist Resume Examples & Samples

Provides in-services to accounts as needed
Attends training classes and reads current professional articles on both clinical and sales issues
Attends weekly sales and staff meetings and participates in sales conference calls

175

Clinical Team Lead-breast Care Program Resume Examples & Samples

Remain up to date and cognizant of changes to STAR, HEDIS, and Medical Coding and Diagnosis requirements
Implements organization specific initiatives (including coding, documentation, STAR, HEDIS, and NCBC) and ensures that processes and procedures are in line with the approved business model
Ensures quality indicators are being met and continuously improved by participating in NCBC and PI/QM programs. Outlines objectives for providers to ensure quality indicators are defined and understood in order to be achieved
Supervises assigned APC’s in the clinic, including coordination of PTO, meeting attendance, and management of APC issues to include coaching and mentoring
Ensures APC’s are in compliance with UHG/Optum/SWM policies and procedures and serves as the liaison between Human Capital for SWM policy interpretation
Performs annual evaluations and participates in developing MAP and development goals for the APC’s, as well as participates in leadership readiness and job expansion activities of assigned APC’s
Participate in various committees as assigned and disseminates information timely to all clinic team members
Collaborates with clinic management to achieve financial goals and to ensure cross-collaborative efforts are being communicated at the clinic site
Assists in recruiting and retention efforts by identifying clinic needs and developing a succession plan for in accordance with Retention Committee goals
Provides diagnosis, treatment, therapy and management of patients according to current standards of care utilizing Best Practices recommendation
Utilizes evidence-based care processes for cost-effective and efficient use of lab, radiology and extended service providers, including specialists, hospitals, skilled nursing providers and other ancillary services
Accountable for clinic’s customer satisfaction scores and reviews with clinic management
Develops and promotes the organizations culture and values at clinic site along with clinic management
Performs semi-annual assessment of Breast Care Program notes, templates and workflow and updates as needed to meet internal and external requirements
Performs extensive and regular peer chart review for appropriate coding, documentation and STAR/HEDIS goals
Support community/social component through lectures and attendance at events promoting breast health
Minimum one-year experience as an APRN in a long-term care or community setting
National Nurse Practitioner certification in Adult, Family or Women's Health or a Physician Assistant certification
APRN or PA-C licensure in Nevada, or ability to obtain prior to employment
DEA or ability to obtain prior to employment
Ability to formulate a differential diagnosis
Proficient in assessment and development of treatment plans
Proficient computer skills including the ability to document medical information with written and electronic medical records
Ability to conceptualize the needs for the team or department and actualize plans for implementation
Ability to develop plans of action and gain team consensus towards common goals
Familiarity with ICD-9 coding

176

VP, Value Based Care Resume Examples & Samples

Sale and delivery of Consulting Services to healthcare clients in the Provider market
Clinically Integrated Network models: including strategy, governance, and tactical aspects
Hospital physician integration models and strategies
Provider mergers and acquisitions
Physician practice transformation and operational support
Insurance products for provider markets
Legal options implications of CINs
Value Based Care and ACO development and payment methodologies
Executive level relationships
Governance and organization models to lead CINs
Hospital-hospital, hospital-physician, hospital-post acute partnership strategies
Medicare and commercial payment methodologies
Post-acute care payment methodologies
Population Health/Care coordination models
Health system financial arrangements and stakeholder incentives
Technology/systems enablement platforms for integrated exchange between networks
5+ years of experience working in a Professional Consulting/Managed Consulting Organization, performing large deal sales and consulting services to large key external clients (individual deal size $1M+ with total sales of $5M+ annual)
20+ years of extensive provider market experience
Existing network of C-level relationship with Provider market clients
2+ years of experience in large scale consulting opportunities and development of provider- focused consulting solutions in the multiple areas of Clinically Integrated Network models including strategy, governance, financial and tactical aspects, Hospital physician integration models and strategies
2+ years of sales and delivery of Consulting Services to healthcare clients in the Provider market with the ability to lead the RFI, RFP and sales process
Ability to think strategically, proven experience laying out strategy, developing products and/or services from ground up that would be sold in the commercial market
Project management - strong project tracking, presentation and reporting skills
Strong ability to influence and motivate
Master’s Degree in computer or business related field
Experience in clinical and/or network management activities in Medicaid

177

VP, Value Based Care Resume Examples & Samples

Value Based Care strategies and tactics
ACO strategy and implementation
Value based risk driven product development
Medicare and commercial payment methodologies – performance based, gainsharing and capitation driven
Bundled payment arrangements
Post-acute care payment methodologies and integration of SNF and home health
Population Health/Care management, care coordination models to succeed with clinical risk
Quality initiatives to succeed in value contracts, i.e., performance metrics, HEDIS, Stars
Risk adjustment solutions related to coding, chart review and submissions
Organizational change and talent management to support value models
Consumer/member engagement offerings and solutions
Health system financial models
Health Information exchange, data integration and analytics solutions for risk bearing providers
Enabling technology for new value based products and integration with core systems
5+ years of experience working in a Professional Consulting/Management Consulting, performing large deal sales and consulting services to large key external clients (individual deal size $1M+ with total sales of $5M annual)
2+ years of value based consulting experience in one of the following: Value Based Care strategies and tactics, ACO strategy and implementation and Health system financial models

178

Acute Care Regional Sales Director Resume Examples & Samples

Supervise new and existing Regional Account Managers and assists with organizational skills, account strategies, territory planning and administrative responsibilities to ensure a high level of customer satisfaction is maintained. Develops and increases sales revenue to meet assigned targets
Become actively involved in new Regional Account Managers sales orientation and sales training programs. Acts as a resource to Regional Account Managers in negotiations, closing the sale and developing marketing plans for assigned territory
Support Managed Care contracts both nationally and regionally
Promote infusion business development
Identify prospective, high volume clients in target groups for assigned area. Secures appointments and qualifies these accounts
In conjunction with AxelaCare’s overall marketing plan, makes a sales plan with specific target accounts and sales objectives. Upon approval of the plan, is responsible for the successful accomplishment of this plan
Insure that branch staff are informed of all target accounts and specific client needs in order to insure proper servicing of the client
Serve as liaison between the account and the branch to facilitate communication and resolve problems, if they occur
Refer prospects outside of assigned geographical area to the VP of Sales
Join and attend key professional organizations to increase visibility of AxelaCare and increase business opportunities
In partnership with Regional Account Managers, provide inservices to accounts as needed
Provide feedback to AxelaCare’s senior management team on sales issues, customer satisfaction/complaints, etc
Attend training classes and remain current on professional articles on both clinical and sales issues
Attend weekly sales and staff meetings and participate in sales conference calls
Participate in exhibits and seminars to promote AxelaCare
Routine use of CRM system
Excellent interpersonal and communication skills. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals
Demonstrated ability to lead presentations for small and large groups
Demonstrated understanding of general sales skills / techniques
Coaching/mentoring experience with less-senior sales staff
Demonstrated problem-solving and negotiating skills
8+ years of sales experience with at least 3+ years in sales management in the healthcare industry
Travel required for this position is 50% to 70%
Sales management experience in Home Infusion
Experience working with the Clinical Liaison model
Hands-on knowledge of application of these skills to address the needs and capabilities of the Home Infusion industry

179

CNA / Hha-home Care Resume Examples & Samples

Follows agency policy and procedures, including dress code
Communicates promptly any changes in patient condition to Scheduler to communicate with Home Care Aide Supervisor/designee
Assumes accountability regarding communicating changes on patient schedules to Clinical Scheduler; works with scheduling to maintain appropriate number of hours if scheduled patient visits drop off
High School diploma or GED highly preferred
A current, valid driver's license is required
Must have HHA certificate. Must be willing to get LNA certificate for NH patients
Must annually complete at least 12 hours of in-service education/training

180

IT Lead Diabetes Care Resume Examples & Samples

A minimum of a Bachelor’s degree is required. Master’s degree is preferred
A minimum of 5 years of overall experience is required
Current knowledge of industry, business and technology trends and the ability to apply this knowledge to existing business needs is required
Broad understanding of current capabilities and limitations of existing technologies is required
Knowledge of all IT functions and services with technical expertise in one or more of the following areas is required: Digital, CRM and/or commercial technologies
Two or more years of experience working in consumer driven, medically-directed healthcare products is preferred
Aquia, Drupal and/or Salesforce.com experience is preferred
Agile and/or Scrum experience is preferredInfo Technology

181

Customer Demand Planner, Show You Care Resume Examples & Samples

Work collaboratively with the Category Demand Planner, providing customer insights for the Demand Consensus meeting and implementing agreed category actions back into the bottom-up customer forecasts
Define and implement accuracy improvements through rigorous monthly KPI reviews at category/customer level. Share in forecast surgeries & CPM. Support customer forecast process improvements
Support Category Demand Planner during consensus week with specific customer and seasonal category insight and collation of required overlays
Assume the lead for the Customer Demand Planners across the other categories to ensure consistent WOW and encourage the sharing of best practice to support the CI agenda
Know the legal and compliance responsibilities of the position; raise questions and concerns when faced with, or you learn of, an ethical or compliance issue; apply integrity in all aspects of professional conduct

182

Onsite Inpatient Care Manager Resume Examples & Samples

Discuss cases with treating physicians and other healthcare professionals to better understand plans-of-care
Initiate a discharge planning and readmission prevention plan
Arrange alternative care services; contact and maintain communication with acute long term care, acute rehabilitation, or skilled nursing facilities to move patients through the care continuum
Identify opportunities for improved communication or processes
Demonstrate a proficiency in computer skills – windows, IM, MS Word, MS Excel (Microsoft suite), Outlook, clinical platforms

183

Business Specialty Care Representative Resume Examples & Samples

Call Center
Banking and Finance Experience
Retail Customer Service

184

Behavioral Care Manager Resume Examples & Samples

Performs behavioral health triage and crisis management services. Links and coordinates services with medical/surgical departments and other outside agencies, such as transportation and home health care. Coordinates psychiatric diagnoses, behavioral health treatment services, and psychotropic medications with behavioral health providers and physician advisors. Refers members to the appropriate level care and reviews and authorizes care services using InterQual criteria and medical necessity guidelines. Documents treatment authorizations and monitors, tracks and reports behavioral health care utilization
Documents, monitors, tracks, and reports authorizations, denials, treatment plans, clinical findings, progress notes, and case dispositions related to behavioral health services using automated and manual systems and formats
Monitors, tracks and reports cases. Monitors utilization trends by hospital and attending psychiatrist with emphasis on managing high volume providers
Coordinates community resources with emphasis on the development of natural support system. Coordinates benefits, regulations, laws and public entitlement programs. Applies psychological and counseling theory and industry standard clinical guidelines with the appropriate ICD-9/DSM IV diagnosis. Maintains HIPAA standards and confidentiality of protected health information. Reports critical incidents and information regarding abuse and neglect
Participates in case conferences regarding high risk/high volume regarding provider and hospital issues. Attends and participates in other HBH work groups and meetings as required
Responds to incoming telephone calls as assigned, meeting or exceeding the standards for phone access and availability in order to meet the needs of members served by the department
2-3 years experience in a clinical/hospital setting using stated criteria

185

Care Advance Analyst Resume Examples & Samples

Good knowledge of Microsoft Word
Good knowledge Microsoft PowerPoint
Good knowledge of Microsoft Excel
Good knowledge of Microsoft Outlook
Good knowledge of Microsoft Visio
Advanced mathematics aptitude
Advanced communication capabilities
Advanced organizational abilities

186

Advanced Care Paramedic Resume Examples & Samples

Practices all relevant clinical skills and non-clinical functions during study conduct as qualification and training permits
Ensures study volunteers are efficiently monitored and safety requirements or actions are implemented as necessary
Ensures documentation is compliant to ICH guidelines and INC Research Toronto’s policies
Provides instruction and support while working with multidisciplinary team members
Protects subjects’ privacy and confidentiality
Assists with admission, discharge, and study room procedures
Communicates effectively with subjects and research team
Ensures a safe environment for volunteers and clinical staff
Assists with monitoring of crash carts and safety equipment as relevant
Performs any non-study related tasks as required or any additional duties as professional qualifications and training allows
Maintains all training requirements including, but not limited to, the completion of Standard Operating Procedures (SOPs) and other monthly training requirements, attending manditory in-person training sessions, and providing certification or training documents in a timely manner
Proficient in venipuncture, intravenous catheter insertion, and in advanced airway management
Proficient in subcutaneous injections, intramuscular injection, and lead II interpretation
Ability to monitor telemetry

187

Specialty Care Representative Resume Examples & Samples

Builds business relationships with a variety of relevant customers within an office or account to identify and execute mutually beneficial strategies. Employs specific care and effort to learn about customers' business models and the trends impacting their business. Identifies key stakeholders and influencers who impact customers, accounts, and geographies
Understands and effectively executes the strategy for CONTRAVE in promotion to target customers including Primary Care Physicians, Endocrinologists, OB/GYNs, weight loss centers, and retail pharmacies, to consistently achieve territory sales goals
Demonstrates and acts on a keen understanding of the local healthcare environment, including marketplace trends and developments and the relative positioning of CONTRAVE and its competitors on key managed care plans
Demonstrates a clear and thorough understanding of obesity as a disease and its impact on society, all stakeholders and customers, as well as the full range of treatment options available, including CONTRAVE and its competing products, to effectively partner with customers in support of their patients
Operates with a business owner mentality. Regularly analyzes prescription data and sales reports to identify trends, opportunities, and gaps. Prioritizes customer accounts and evaluates customer needs and goals against Company priorities, products and offerings. Adjusts quickly to business situations as they arise

188

Long-term Care Senior Consultant Resume Examples & Samples

Conduct clinical documentation audits for free standing/hospital based/ swing bed skilled nursing facilities to determine Minimum Data Set (MDS) coding accuracy following Resident Assessment Instrument (RAI) guidelines and standards of care
Develop and train on the implementation of written policies and procedures to set up standards for clinical practices and compliance giving specific guidance to management, professional staff, and individual departments as appropriate
Create reports to summarize audit and quality review findings with corrective action plan recommendations as applicable
Build and expand relationships with clients and community contacts in an effort to contribute to the overall marketing efforts and growth of the practice group
Maintain expert knowledge level of Electronic Health Record (EHR) software (i.e., PointClickCare, AHT’s LTC Win, eHDS, SimpleLTC, etc.)

189

Memory Care Home Solutions Resume Examples & Samples

High school diploma or equivalency
Proficiency in Microsoft Office Suite, specifically Word, Outlook, and Excel
Demonstrated professional writing skills
High attention to detail
Associates or Bachelor’s degree in Business Administration or other relevant field
Experience supporting senior-level directors in a fast-paced, dynamic environment

190

Care & Counseling Resume Examples & Samples

Bachelor’s degree preferred and/or relevant experience
Proficient in MS Word, Outlook, Excel, and PowerPoint
Working knowledge of a variety of electronic equipment (computers, projectors, copiers, cell phones)
Experience using and updating a relational database, preferred
Proven customer service experience and effective communication skills
Professional and considerate, at ease with a diverse range of people and ages
Recognizes the value of teamwork
Commitment to the mission of Care and Counseling and its success

191

Business Analyst, Connected Care-br-en Resume Examples & Samples

Works with project team to analyze and model the business domain to create a complete picture of work-flows and technical requirements fulfilled by existing and proposed technology initiatives
Define the business problem and primary objectives of new projects. Identify and validate the key business requirements
Create functional requirements in use cases. Coordinate requirements walk-through verification with user representatives/stakeholders that use cases and process models accurately portray specific business needs
Excellent independent judgment skills
Demonstrated functional knowledge of organizational hardware, software and languages
3-5 years experience in information technology, R&D or related environment
Effective problem solving skills
Effective analytical skills
Demonstrated organizational and planning skills
Ability to investigate and understand advanced technologies
Basic to fundamental understanding of project management
Bachelor’s degree in Business Adminstration, Computer Information Systems, Engineering or equivalent or equivalent

192

Sales Specialist Point of Care Resume Examples & Samples

Build relationships with key stakeholders within accounts
Demonstrated initiative and problem-solving skills; analytical and critical-thinking skills
Ability and aptitude to use various types of databases and other computer software
Ability to present material to Executive-level management

193

Head of Market Access Speciality Care & Oncology Resume Examples & Samples

Market Access (Speciality Care): Develop and ensure implementation of market access strategies to maximise the commercial potential of the existing portfolio and new products by leading the development and implementation of PBAC submissions, including managing external consultants where appropriate
Market Access (Oncology): Build Market Access capability for emerging Oncology franchise including evaluation of access strategy options, co-dependent submissions, input into the design of Global clinical trials required for reimbursement. Lead local studies, including managing external consultants as appropriate
New Product Strategy: Act as affiliate expert on AbbVie pipeline therapy areas and assets (ex Immunology), providing Market Access input to ANZ new products strategy manager. Lead opportunity assessment of priority Phase 2 assets, develop prelaunch plan, brand plan and long range planning
Leadership and people management
Strategic Thinking
Commercial Acumen
Communication skills
Innovation mindset
Tertiary qualifications in Biomedical, Science, Public Health, Health Economics, or Business Administration
Strong experience of PBAC submissions, negotiations and associated processes (or similar access environment)
Strong Oncology therapeutic area experience
HTA/Health economics and outcomes research/Statistics
Attend regular departmental meetings with manager/supervisor to build in continuous feedback mechanisms
Meet the requirements of ISO and Class A by complying with all relevant Quality policies and procedures to ensure the Quality objectives of the business are met
Comply with all relevant company Occupational Health, Safety and Environmental policies, procedures and work practices with the intent of preventing or minimising accidental exposures to self, colleagues and/or the environment

194

Specialty Care Lead Resume Examples & Samples

Lead and coach the Sales team, also frequently join them in the field
Lead and coach the Marketing team
Implement regional projects and processes locally in close collaboration with members of the Regional Operating Unit (ROPU)
Lead the creation and implementation of activity Roadmaps in The Netherlands in line with the regional/local strategy
Accountable to achieve the financial targets
Networking with different internal stakeholders (General Manager, Regional governance, local commercial operations, medical, finance, HR, Market Access Pricing and Outcomes Research) on both local and regional level
Strong focus on the external key stakeholders

195

Sales Rep-senior Care Resume Examples & Samples

Drive sales growth of the product portfolio. The approach to the customer is a classic business to business model with the SNF account decision makers, complemented by product/disease state approach to the consultant pharmacist, nurse, and MD/NP/PA
Consistently achieve or exceed quarter-over-quarter sales and market share growth with portfolio in the territory
Professional/industry knowledge in multiple disease states represented in Lilly Diabetes and Endocrine portfolios including: knowledge of all aspects of the diabetes disease state, diagnostics, incidence, treatments, competitive products, and reimbursement. In addition, an in depth knowledge of LTC regulations, resident flow, and resident care parameters is important. Additionally, knowledge in payer dynamics, Part A/Part D access, and LTC profitability parameters will allow the specialist to bring value to individual customers and facilities in this healthcare segment
Effective account management skill to develop a proper account/MD target list, evaluate and set an appropriate territory workload, and achieve key productivity parameters
Create exceptional customer experiences by engaging in active dialogue to understand the customer’s needs and delivering appropriate resources and relevant information to influence appropriate use of product portfolio
Effectively utilize account selling skills to achieve goals through building relationships and meeting needs with all members of the LTC resident’s care team (Pharmacist, MD/NP/PA, LPN/RN)
Effectively utilize our LTC expertise to conduct analysis on account/MD potentials, market trends/dynamics, and develop/implement territory business plans
Partner with the facility provider to provide resources and meet both their clinical, and reimbursement needs to enhance their ability to deliver quality resident care and grow the profitability of their business
Partner with consultant and staff pharmacists to provide clinical resources, both disease state and product related, to enhance the ability of this customer to service the LTC facility, nursing staff, and direct improved treatment of residents with diabetes
Partner with dedicated LTC physicians/NP/PA to provide resources and meet their needs for disease-state information, diagnostic/patient identification resources, and product-specific needs. Assist the physician on an as needed basis with drug initiation information, device training, reimbursement, and follow-up where applicable
Ensure product availability by coordinating and working with the Senior Care AEs to ensure contracts and pull through plans are aligned to enhance the caregiver and the resident’s access to our medicines (national, regional and local level)
Develop partnerships with targeted SNF chain accounts to address the customer’s business, clinical, and educational needs throughout their organization’s footprint
Identify and develop business relationships with influential LTC focused individuals and organizations within the territory. These organizations include, but are not limited to: AHCA, AMDA, ASCP, GAPNA and NADONA state chapters
Focus on developing or building key resource and referral networks to enhance the standard of care for LTC residents with diabetes and within the territory
Implement a synergistic team approach with the overlapping Lilly Diabetes alliance, sales teams and Senior Care AEs to create/implement customer focused pull through plans and resources that improve resident care and create customer value
Completion of the internal Pre-Employment screen**
Demonstrated leadership and teamwork with peers; Ability to influence teammates to build a strong performance-centered culture
Top 1/3 portfolio sales results, 1 out of last 3 years
Account Based Selling experience
MHS sales experience
Excellent interpersonal/coordination/communication skills ability to coordinate with partners and build teams
Ability to build and maintain lasting relationships with key accounts and caregivers
Demonstrated business acumen and business ownership mentality
Demonstrated project management, problem solving and analytical skills
Demonstrated influence and negotiation skills
Innovation, creativity, and a self-starter
Live within territory or within 30 miles of territory boundaries

196

Care Team Associate Resume Examples & Samples

Coordinates and assists initial screening of complex case screening and UM requests via all communication venues; as well as administrative preparation for clinical staff
Performs daily Inpatient Census reconciliation to include monitoring of UM concurrent in-patient cases in “pend” status to ensure adherence to CMS regulations
Participates in market Patient Care Committees: prepares agenda and minutes
Assembles and mails various educational materials, supplies, and medical equipment to patients and clinical staff based on need and direction from nursing personnel
Completes effective data entry of in-bound and / or out-bound call contact information into software applications (Claims Database, DM database, and EMR, CWQI, etc.)
Completes calls / assignments and ensures census management, productivity weekly and monthly standards are me
Non-Clinical staff are not responsible for conducting any UM review activities that require interpretation of clinical information
Must be able to work independently, with some supervision and direction from manager
Possesses medical terminology knowledge base
Certified Medical Assistant training or certification
Two or more years of experience in a physician’s clinic or hospital
Additional years of experience working in a medical care setting as a receptionist or medical assistant

197

Care Manager Assistant Resume Examples & Samples

Assists patients with navigating through their covered benefits
Explain and ensure understanding of details related to patient care (e.g., home health care transition procedures)
Requests medical records per NP
Uploads all documents/results to EMR
Document patient interactions in appropriate systems/logs
Processes orders, lab orders and documents results
Manual Hospitalization Tracker / Send to CMT markets
Interacts with hospitals/physician offices to obtain patient data
Generate reports on patient data through relevant computer systems/applications
Review/analyze patient data reports (e.g., discharges, hospital admissions/re-admissions, skilled nursing facilities) and follow up as necessary)
Draft/provide written communications to patients (e.g., standard letters, welcome letters, educational materials) in compliance with company and health plan guidelines
Process direct referrals from HP
Ask patient questions to verify patient data or needs for scheduling
Daily communications with all members of the team
Weekly care conference calls with market/weekly market meetings prn
Make calls to doctor's office on patient's behalf to schedule, check progress, and facilitate the care process
Maintain open communication and rapport with physicians/provider to promote patient services/care
Manage HP mailboxes
Creation and maintenance of territory maps
Demonstrate understanding of Federal privacy regulations (e.g., HIPPA)
Demonstrate knowledge of basic medical terminology and human anatomy to document patient information using standard language/medical terminology
Perform data entry for a significant amount of information form electronic or hardcopy source materials into EMR
Follow specific procedures and adhere to data management compliance and demonstrate through knowledge of the data management process
3+ years of Telephonic Customer Service experience related to healthcare
Ability to type a minimum of 45-50 WPM
Available to work between the hours of 10:00 am to 7:00 pm CST Monday through Friday during the Spring/Summer months and 9:00 am to 6:00 pm Monday through Friday during the Fall/Winter months

198

Inside Sales Alternate Care Resume Examples & Samples

Perform outbound phone calls for the purpose of qualifying and developing prospects, managing accounts and completing sales in territories and facilities not covered by the field sales team
Assist the Sales and Marketing Departments with identifying and developing all corporate generated leads. Will perform outbound and inbound telemarketing for the purpose of qualifying prospects
Assign qualified leads to the proper sales representative at the appropriate time in the sales cycle. Notify Key Account Manager/Account Executive of newly assigned leads daily
Maintain a prospect/customer database of all inquiries, assignments and sales made by the inside sales team
Maintain a prospect database of all inquiries, assignments and leads developed and then given to field sales team
Ensure the proper correspondence and fulfillment materials are sent to all prospects based on the lead priority
Report lead generation and development results to management and appropriate Account Executive, Key Account Manager or Clinical Solutions Specialist
Stay abreast of the latest lead processing, market development and telemarketing techniques to assure best practices and results
Provide input into the development of lead generating materials and activities created by Masimo’s Marketing Communications Group
Maintain product knowledge including ability to describe Masimo products by phone or correspondence, position products vs. competitive products and handle basic questions from end-users
Help out the Sales organization with the day to day Sales Administration workload such as : Issuing sales quotations, answers to tenders,…
Homecare market knowledge needed
Minimum of 2 years direct or indirect sales experience. Medical sales experience preferred
Ability to document a track record of lead generation success
Accurate data entry and record keeping skills
Must be an energetic, enthusiastic self-starter who enjoys challenge and is dedicated to getting the job done with minimal support and direction
Must be PC literate, have excellent organizational, communication, and interpersonal skills

199

Oral Care-operator, nd Shift Resume Examples & Samples

Work from verbal and written instructions
Maintain safety rules and keep area clean in a clean and orderly condition
Perform and document quality inspection of assigned production

200

LPN Home Care-skilled Statewide Resume Examples & Samples

Implements client care, based on physician's orders and the plan of care, under the supervision of the RN Case Manager
Reinforces teaching to patients and caregivers under the direction of the RN
Keeps complete and accurate records which reflect observations of symptoms, care rendered, response to treatment and communications with physicians
Communicates and acts as a liaison between client, physician, care manager and supervisor
Current license in good standing to practice as an LPN in the State of Delaware
Work experience in an acute or chronic care facility, or home health agency is strongly preferred

201

Retail Care Center Specialist Resume Examples & Samples

Main point of contact for all retailers
Receive/respond or forward to appropriate department all retailer questions
Receive/respond or forward to appropriate department all video 800# calls
Assist marketing reps by working with retailers to maintain maximum levels of POS materials
Monitor and troubleshoot communication networks. Escalate to appropriate department when necessary
Provide level one support/communication to customer and site for escalated retailer issues
Monitor Keno drawings and report abnormalities to management
Reconcile TSDR slips and investigate issues when necessary
Information distribution: Act as a point of contact for lottery personnel and site personnel as it relates to Retailers. Assist with development of communication plans to Field, site, NRC and DE Lottery personnel
Coordinate terminal installations, removals, relocations and change-of-ownerships
Manage dispatch call queues. Highlight any trends and report abnormalities to management
Administer call-back program
Provide statistics and in some cases, statistical analysis of various data types including retailer sales, PM schedules, communication types and associated issues, service calls review, chronic retailer management, asset management. Each member of the RCC must be proficient with the use of Smart Services and Astea
Proactive Programs: Assist with development and implementation of programs as related Retailers
An Associate’s Degree in related field or equivalent experience
Able to prioritize multiple projects
Ability to develop and maintain positive working relationships
Must have strong communication and interpersonal skills
Ability to convey thoughts, ideas, and materials to all departments
Intermediate computer software and hardware knowledge
Ability to compile and analyze statistical information
Ability to quickly learn and understand new technologies

202

Trauma & Acute Care Surgeon Resume Examples & Samples

Applicants must have a current medical degree with board certification in general surgery by the American Board of Surgery
Added Qualification in Surgical Critical Care after completion of a formal fellowship program in trauma and critical care is strongly preferred
The ideal candidate would be comfortable with all aspects of general surgery including trauma and acute care surgery
Preference will be given to applicants that have completed two years of a formal trauma and critical care surgical fellowship and demonstrated experience in surgical education, research, and patient care

203

G Care Ops Administrator Resume Examples & Samples

Ensure positive and satisfactory response to the customer and that the customer’s expectations in terms of a response have been clearly set and are met
Ensure that all correspondence is sorted, batched, logged and distributed in a timely manner
Provide excellent service to customers and given the right opportunity, optimize profitability

204

VP, Performance Management, Care Services Resume Examples & Samples

The Vice President, Performance Management Care Services is directly responsible for improving operational performance across OptumCare Care Services including both House Calls and Complex Care Management
Manage the development of the Performance monitoring function, including the redesign of KPIs, reporting and cadence, and support for the Operating Model in Complex Care Management
Oversee process improvements to drive performance, in partnership with Clinical, Call Center, Operations and IT, as Care Services scales its business processes
10+ years of experience in developing and leading operational process improvements, and / or operational financial leadership and management
5+ years’ experience leading of the performance monitoring function, including the redesign of KPIs, reporting and cadence
Experience with interpreting upstream & downstream impacts, particularly affecting other functional areas
7+ years of experience in influencing functional owners, stakeholders, and partners in development of the most effective business, product for process decisions within a large complex matrixed enviornment
Prior experience in customer care / outreach; contact / call centers, dialer systems
Demonstrate leadership experience drive the performance and direction through multiple layers of direct and indirect management and senior level professional staff
Intermediate level of proficiency with MS Project, Visio, PowerPoint and Excel
Ability to effectively deal with moderate levels of ambiguity - can effectively cope with change, can shift gears comfortably, can decide and act without having the total picture, comfortably handles risk and uncertainty
Ability to build strong business relationships
Ability to serve as a strong coach and foster career development of others
Strong demonstrated ability to lead business initiatives to a successful result

205

Care Team Associate Resume Examples & Samples

Receives and responds to incoming Care Coordination inquiries from all communication venues: e.g. phone queue, Trucare, portal, claim queue, department e-mail box or fax
Performs daily preparation of Inpatient Census to include monitoring of UM concurrent in-patient cases in “pend” and informs Care Management Manager of outstanding cases ensure adherence to CMS regulations
Bilingual language proficiency (English / Spanish)

206

Director, Care Transitions Resume Examples & Samples

Provides program and administrative direction to subordinate program managers and administrative support staff
Assists the Correctional Health Director in the development and implementation of objectives, goals, policies, and procedures in connection with areas of oversight
Ensures client care information is transmitted appropriately within the County and to community providers
Assists in the development of appropriate quality improvement processes, including establishing and monitoring indicators
Assists in the development and management of a health care transmittal system which allows for improved communication, coordination, and sharing of information within and outside the Jail Health Services system
Directs the conduct of, and participates in, studies and analyses of the jail discharge, reentry, and linkage effectiveness; and initiates modifications to policies and procedures as necessary toward process improvements
Collaborates with patients/inmates, healthcare team, Sheriff's Department, and the Probation Department to develop a comprehensive discharge process that enhances patient/inmate satisfaction, efficiency of resources, and improved post-discharge outcomes
Provides or oversees the provision of programmatic and technical guidance to health related contract agencies; directs the planning, monitoring and evaluation of contract agency performance
Represents jail health services in planning/networking efforts (e.g., Department of Justice Advisory Councils, councils of government, regional health, social, housing, and educational services coalitions)
Assesses and evaluates new admissions/discharges and determines if appropriate continuing care linkages were made
Consults and collaborates with service providers and staff to support and develop processes to assist with reducing transition gaps and reentry
Oversees the preparation of monthly status reports including data requests, spreadsheets and graphs
Coordinates the delivery of staff training necessary to maintain mandated levels of services

207

Director Spiritual Care Resume Examples & Samples

Manages the daily operations of spiritual care services of a Service Area with at least two hospitals, ensuring adequate service levels and quality of service on a 24-hour basis (as determined appropriate by local leadership)
Using interdisciplinary and cross-cultural approaches, develops and oversees high quality spiritual care services of diverse faith traditions to patients, family and staff
Assesses spiritual care services on a regular basis to promote highest quality approaches, delivery of service and efficiencies, and to make changes as needed
Supervises Staff Chaplains (must be more than 2 FTEs), in addition to any lay volunteers and chaplain interns
Provides human resources support including managing the hiring, salary determination and competency assessment processes
Provides spiritual support and counseling to patients, family members/significant others, and staff
Interacts daily with staff and interdisciplinary team members to formulate and evaluate patient care needs
Provides documentation in the patient care record
Serves on Medical Center Committees as required by hospital policies and procedures or as requested
Assures accreditation compliance of the chaplaincy service
Coordinates, supervises and evaluates lay volunteers and the ecumenical interfaith chaplaincy program
Serves as a liaison between the Medical Center, local congregations and religious institutions
Forms a steering committee of local clergy to support the Chaplaincy program
Oversees the use and maintenance of the Meditation Room
Conducts in-service training for staff in regard to providing spiritual support
Conducts services for patients, as requested
Participates in appropriate professional associations for personal and professional growth
Minimum three (3) years of full-time or five (5) years of part-time pastoral counseling in hospital or death and dying experience
Minimum one (1) year of supervisory experience

208

LPN Lead-care Essentials Resume Examples & Samples

Participates in the hiring process
Meet regularly with department director/supervisor to discuss department work unit operations. Attend department meetings as requested
May conduct regular staff meetings
Participate in the monitoring of work processes and workflow
Adjust/create provider schedules to accommodate urgent patient/providers needs
Prepares and organizes patient's office visit for known reason/procedure by ensuring that all appropriate tests, clinical information and order entries are ready for clinician review prior to appointment time
Performs focused/limited nursing assessment and triage on routine or self-limiting medical conditions as directed by RN/clinician
Two plus (2+) years of nursing experience in assigned department's clinical area (e.g. Pediatrics, FP/IM, OB/Gyn, Surgery, Allergy, Dermatology, Urology, etc.) within an ambulatory care setting preferred

209

Member Care Resolution Center Resume Examples & Samples

Investigates all complaints, grievances and appeals, including collection of appropriate documentation. Represents Health Plan in Administrative Law Judge cases. Participates in departmental meetings, trainings, and unit self-audits as requested
Participates in the expedited rounds with Nurse Case Managers and Medical Director (ERU), Part D coverage decisions and complex case unit's weekly rounds and partners with clinical consultants. Participates in benefit decisions
Makes initial and follow up contacts with patient/members. Helps facilitates care to meet patient's immediate needs within to meet required timeframes. Responds to members, their physicians, and authorized representatives regarding the Health Plan's determination
Mentors and serves as consultant to area health plan staff, and other local and divisional entities requiring expertise and advice regarding meeting regulatory requirements or problem solving member grievances

210

Dir Amb Care Svcs Population Management Resume Examples & Samples

Directs the mgmt of ambulatory care programs, services, & operations & through nurse manager(s) or assistant nurse managers is responsible for the delivery of nursing services & outpatient care which are integrated w/ business plans & meet or exceed cost, quality, clinical, & utilization standards & performance measures
Collaborates w/ physicians, nursing & other health care providers in establishing, implementing, & maintaining patient care, quality & service standards to meet members' & internal clients' expectations
Directs the mgmt of financial plans, resources, & budgets
Monitors financial performance & identifies & implements strategies to reduce costs & improve quality of care/service
Determines the appropriate staff-mix for multiple depts & manages human resources functions; develops processes to screen, interview, hire, train, & maintain the competency of all staff
Minimum five (5) years of experience in management of ambulatory care or other related clinical area

211

Care Team Associate Resume Examples & Samples

Coordinates and assists initial screening of MAP enrollment requests via all communication venues; as well as administrative preparation for clinical staff
Conducts in-bound and out-bound calls for program requirements including, but not limited to: patient scheduling, surveys/screenings, reminder calls, census management and distribution of materials to appropriate clinical personnel or patients
Collects and maintains eligibility information in an appropriate and confidential manner
Enters all assigned applications within a specified time frame in order to ensure eligibility deadlines are met accordingly
Exhibits excellent phone and communication skills while providing complete and accurate information to customers
Requests additional or supplemental information via correspondence in order to complete applications
Adheres to assigned schedule and quality metrics
Uses a multi-lined telephonic system to answer calls regarding eligibility requirements
Certified Medical Assistant training or certification preferred

212

Global Head of Medical & Scientific Affairs Diabetes Care Resume Examples & Samples

Leading, aligning und developing GMSA within Roche Diabetes Care with a global team of approx. 30 employees
Ensuring development and implementation of the medical strategy and medical concepts for DC as well as the medical rational and specifications for DC products and the medical evidence
Building up and fostering a strong and efficient collaboration within the Matrix organization of the Global Product & Technology solution team the New Business Models & Digital Solutions team
Leading development and execution of the medical value strategy and tactical plans, resource and budget plans, ongoing alignment and refinement with the main stakeholder groups like R&D, Lifecycle and Product Management
Providing strategically critical insights and perspective into medical plans and objectives
Providing comprehensive medical and scientific expertise for DC internally through continuous analysis of new trends and therapies in the area of diabetes mellitus for the development of better medical concepts und product solutions
Acting as primary contact for commercial affiliates in case of medical questions and providing R&D and Lifecycle teams all relevant medical information and support in product-related medical content
Building up and ensuring an efficient internal and external network infrastructure for clinical research to enable the professional and focused conduct of clinical studies according to the strategic and operational clinical trial plan developed independently from MSA for RDC (RDC – CTP)
Ensuring medical and scientific expertise for the responsible conduct of the risk assessment of RDC product (Medical Risk Assessment), the medical evaluation of product complaints and the Medical Safety Handling in clinical studies
Developing and establishing good relationships with externals, such as physicians, scientists as well as associations and key opinion leaders worldwide

213

Director, Virtual Care Resume Examples & Samples

Reports to Executive Director or VP
Purview is multiple units or departments and/or a geographic/functional area
Oversees the implementation of tactical solutions which support strategic plans
Drives strategic direction
Change Leader
Scope: Collaborates with peer leaders to establish change, implement strategic plans, and execute objectives
Makes final decisions on administrative or operational matters & ensures operations' effective achievement of objectives
Job Complexity: Works on complex issues where analysis of situations or data requires an in-depth knowledge of the company and region-specific drivers
Participates in corporate development of methods, techniques, and evaluation criteria for program initiatives and resources
Establishes & ensures budgets & schedules meet KPIT requirements
Supervision: Directs the activities of several sections, department(s), or a broad functional area through subordinate managers who have overall responsibility for planning, budgeting, implementing key initiatives, developing strategies & skill sets of employees, & controlling/managing costs
In some instances this position may be responsible for a staff function and may not have subordinate employees
Span of Control: Directs managers and highly technical individual contributors typically across departments or units in a functional or geographic area including external resources and/or matrixed employees
Interaction & Communication: Regularly interacts with senior or executive levels on matters concerning several functional areas, regions, and/or business partners
Interactions normally involve controversial situations, negotiations, or influencing other senior management
Discretion: Erroneous decisions will have a serious impact on the overall success of functional, division or KPIT-KP operations
Leading the Organization: Establishes strategy & tactics within area of responsibility, and may contribute to KP-IT strategy formulation
Drives change, process improvements, cultural transformation, and acts as change leader
Encourages management development by providing opportunities for leadership and working with leaders throughout the IT organization. Ensures plans are in place to accomplish area goals, results are tracked, and resources are appropriately allocated across area of responsibility
Managing Business Processes: Monitors the results of functional area & KP-IT processes
Manages financial aspects of the organizational area; accountable for direct budget
Global assumptions for differentiation of roles: Direct reports are usually managers
Reports to Director or VP
Purview is multiple units or departments &/or a geographic or functional area
Scope: Participates w/ other managers to establish change, implement strategic plans & objectives
Job Complexity: Works on complex issues where analysis of situations or data requires an in-depth knowledge of the company
Participates in corporate development of methods, techniques & evaluation criteria for projects, programs, & people
In some instances this Senior Manager may be responsible for a staff function & may not have subordinate employees
Span of Control: Directs managers & highly technical individual contributors typically across departments or units in a functional or geographic area including external resources &/or matrixed employees
May direct managers w/ process responsibility for shared services or matrixed organizations
Interaction & Communication: Regularly interacts w/ senior or executive levels on matters concerning several functional areas, regions, &/or business partners
Requires the ability to change the thinking of, or gain the acceptance of, others in extremely difficult matters
Discusses & presents information & issues internally & externally & potentially controversial issues w/in IT & KP
Leading the Organization: Establishes strategy & tactics w/in area of responsibility, & may contribute to KP-IT strategy formulation
Drives change, process improvements & cultural transformation & acts as change leader
Encourages management development by providing opportunities for leadership & working w/ leaders throughout the IT organization. Recommends sponsorship opportunities & acts as sponsor
Ensures plans in place to accomplish area goals, results tracked & resources appropriately allocated across area of responsibility
Reviews & integrates business processes to achieve business results & appropriate solutions for customers
Managing Finances &/or Projects: Manages financial aspects of the organizational area; accountable for direct budget
Minimum eight (8) years of progressively responsible management experience in planning, budget/financial management, and staffing
Minimum eight (8) years of related IT experience including IT Project Management

214

Cust Care Information Sys Analyst, Asc Resume Examples & Samples

Bachelor of Science in Computer Science, Business or related discipline or equivalent work experience required
Excellent computer skills; must be fluent in all PG&E-standard Microsoft Office applications
Excellent communications, analytical, organizational, and time-management skills
Ability to effectively work as a team member
0-3 years of related experience or equivalent
Knowledge of Access or other relational database
Experience working with interval meters and interval data
Utilize MV90xi and TMS to collect high-quality interval data for billing and research purposes
Troubleshoot data collection problems and ensure that problems are resolved and/or reported timely
Ensure that data delivery deadlines are met at all times
Identify and resolve problems that may affect timely delivery of data
Ensure that clients are immediately made aware of data delivery issues that affect their operations
Process daily exceptions for Demand Response Programs
Ensure that all systems and automated processes are functioning at all times
Troubleshoot system failures and take appropriate steps to immediately correct problems
Consistently look for ways to improve and/or automate processes
Communicate issues, concerns, and solutions in a positive and productive manner
Act to ensure that group maintains effective levels of communication with clients and support departments
Maintain and promote a safe working environment at all times. Take immediate actions to correct potential safety and health hazards. Actively support departmental safety goals, objectives, and programs

215

Foster Care Initiatives Intern Resume Examples & Samples

Perform research on legislative priorities relating to foster care
Interact with stakeholders in the foster care community
Assist in developing and implementing reforms related to AHCCCS and foster care
Assist in developing communication tools and strategies to enhance foster community engagement
Strong knowledge of Arizona’s foster care system
Demonstrated interest in public service, healthcare, social work, or foster care issues
Demonstrated experience working independently without continuous supervision
Strong research and writing skills
Proficiency in Microsoft office programs
Former/Current foster youth
Currently pursuing a degree in public policy, public administration, political science, social work or other related field
Arizona Foster Youth Award Scholar

216

Regional Head Consumer Care, GCR Resume Examples & Samples

Develop the business regional strategy for the CC categories in conjunction with the markets in GCR. This includes marketing strategy, the channel/sales strategy as well as the innovation pipeline and manufacturing footprint together with Head of Operations. It also includes the demand generation activities specific to CC including the medical detailing teams and digital strategy. The outcome is an integrated business strategy defining the short and long term areas of investment and focus per channel of sales and product portfolio, as well as the areas to be de-prioritized. Critical to define the role of each channel of sales in the short and long term, regarding sales growth and profit. Identifies and initiates contact with companies for M&A or BD&L and works with Global teams for execution
Support the markets in translating the regional business strategy into local strategy, as well as in building local plans for execution, taking into account the interactions and dependencies between CC and MN
Develop Customer Value propositions for CC bringing deep patient and customer insights into the marketing strategy for a solid customer value proposition, where not only the product benefits are taken into account but the channel and customer requirements drive the story line and bring the competitive advantage
Share learnings and existing practices to add value across the region to accelerate successful roll out plans
Support and collaborate with the Global category teams in building brand equity, communications, portfolio and every aspect of the marketing mix, acting as the bridge between operational markets and the Global Marketing teams in both senses (top down and bottom up)
Champion of business projects, generating excitement and driving through resilience. This includes all type of projects driven by a customer or consumer need involving operations, HR, finance, sales excellence etc. Also contribute to the ongoing business processes with the markets (MSR - DF - MBS) to ensure full alignment
Defines the pipeline of new product launches and launch strategies based on research and recommendations done by the regional I&R team and markets. Approves the business cases developed by I&R and supports I&R in ensuring market roll out strategies are in place
Identify and develop talent in the marketing, sales, medical and other teams supporting CC in the markets, providing functional leadership to CBMs and marketing and sales leads build programs for exposure and development. Responsible for the direct management of the Regional Commercial Lead, CC
Management experience in a multidisciplinary environment
Experience of working in an international & multi-cultural environment
Experience of leading and developing an indirect team
Influencing without direct authority and stakeholder management
Entrepreneurial, Flexible, adaptable and open-minded
Resilient with strong perseverance
Decisive, pragmatic with a positive mindset
Able to forward plan with project management skills
High impact and influencing skills across all organization levels
Comfortable with complexity and ambiguity

217

Consumer Care Internship Resume Examples & Samples

Recording the consumer enquiries and complaints into the data base
Interaction with consumers for contact matters
Strong collaboration with the quality assurance department for Czech republic/Slovakia
Collaboration with the quality departments at our production sites in Europe
Complaint management (documentation, tracking and finalization)
Support of processing and answering requests of different stakeholder
Review of Standard Operational Procedures
First completed semesters in Engineering, Business administration or similar subject areas
Fluent level of English and Czech/Slovak (both written and spoken)
Strong consumer understanding
Understanding of quality and compliance requirements
Focus to detail and mindfulness
Ability to handle complexities

218

Cust Care Representative Resume Examples & Samples

Excellent verbal and written communication, problem solving, listening and computer skills
Ability to read entire correspondence and appropriately triage based on department standards
Excellent decision making skills
Must be able to work 8am - 4:30pm

219

Enterprise Care Solutions Sales Specialist Resume Examples & Samples

Maintain up to date market and competitor knowledge related to their product/solutions/services
Create viable product configurations which meet customer needs effectively, while achieving optimum margin for GE
Differentiate assigned product offering during the various stages of the sales process, effectively using GE resources and approved product marketing and product promotion material to actively support the customer through their decision making process towards a successful outcome for GE
Represent the company at relevant medical conferences and technical exhibitions to promote product/solution and company
Estimate date of delivery to customer based on knowledge of the company's production and delivery schedules ensuring fulfillment of the order is according to customer expectations and enhances customer satisfaction
Collaborate with and leverage subject matter experts and other resources within GEHC channels to build relationships and secure business
Share and follow-up identified leads to other product lines within own accounts and or One GEHC accounts
Excellent organizational skills
Proven and progressive previous experience in sales/services/promotion to C-suite and technical decision makers e.g. CEOs, Strategic Planning Directors, Facilities/Estates managers, Biomedical Engineers, nursing staff, medical specialty staff (Anesthesiology, Radiology, Intensive care, Nuclear Physicists etc.)

220

Systems Analyst, Care Paths Resume Examples & Samples

Supports and designs department project assignments and small system implementation
Provides input to solution development efforts
Completes assignments as directed
Maintains schedules
Tracks information system resources for assigned projects
Reports on project time-lines and documents performance
Develops work products, documentation of operational and business objectives, best technology capabilities and task level resource requirements
Maintains project task plans, documentation and communications
Minimum of five (5) years experience in information technology dealing with applications development and support, or end user training, or equivalent experience in an operational or financial role utilizing the systems or data generated by the systems supported by this position
Epic Build experience with Reports; printgroups; system lists and BPAs

221

Aprn, Cancer Care, Brown Cancer Center, Days Resume Examples & Samples

Coordinates schedule for mobile cancer screening van
Works closely with community partners to meet the cancer screening needs in the Louisville area and the Commonwealth of Kentucky (e.g. KCP, Health departments, ULP, UL, ULH/BCC, KentuckyOne Health, etc)
Performs cancer screening services (e.g. pap smears and pelvic exams, skin assessments, head and neck assessments, clinical breast exams, prostate exams, draws laboratory specimens, etc)
Participates in health fairs as requested
Coordinates staff travel for out of town screenings
Acts as a resource for cancer screening guidelines and activities for the public. Works with KCP and KentuckyOneHealth to develop educational/promotional materials for dissemination via the van
Develops and implements a system to communicate screening results to patients
Provides follow up as appropriate for positive cancer screening findings and links patients to local services as indicated
Works both collaboratively and independently
Documents care in an accurate, timely manner
Develops and maintains protocols including guidelines and medical records for the delivery of mobile cancer screenings
Works with administrators and researchers to collect and report patient/screening data as requested
Monitors financial operations
Works effectively with others. Collaborates with other health disciplines to ensure continuity and quality of care
Maintains professional certification in Oncology; attends and participates in national, regional, and/or local educational conferences

222

Unit Secretary PRN CV Prog Care Ormc Resume Examples & Samples

Assists in the ordering, receipt and storage of supplies
Completes special projects for unit director, supervisors and charge nurses
Minimum of a High school degree or equivalent required
Computer literacy is preferred

223

Ultrasound Technologist Prn-center for Breast Care Resume Examples & Samples

Under the supervision of the Radiology Director and Manager of Imaging Services, responsible for the provision of quality Ultrasound Services to include Breast Ultrasound exams and Breast Ultrasound Special Procedures
Recognizes the purpose of employment is to prioritize the patient as number one
Demonstrates fiscal responsibility by taking ownership of time management, decreasing waste (of time and supplies) and promoting cost effectiveness while maintaining patient safety and quality of care
Communicate effectively with other care providers (physicians, nurses, and satellite staff) to provide for continuity of patient care and to meet the needs of the customers we serve
Graduate of an accredited School of Sonography or equitable on the job training
RDMS or ARRT(S) registered or Registry Eligible (must obtain initial registry within six months of hire date) required
Breast Ultrasound experience required
Breast Ultrasound Special Procedures experience preferred

224

LPN Progressive Care Days Resume Examples & Samples

Observes and documents patient status and reports patient condition
Interprets changes in patient status, reports and intervenes appropriately
Administers medications and observes patients for adverse reactions to medications and/or treatments
Current certification as a BLS Healthcare Provider. New employees have up to 90 days from date of hire to obtain the American Heart Association BLS for Healthcare provider

225

Administrative Director of ICU & Step Down Progressive Care Neuro Trauma Resume Examples & Samples

Manages the fiscal and clinical operations of assigned area(s) of responsibility and recommends sufficient number of qualified competent persons to provide care
Participates in outside source selection for needed services
Develops department budget in collaboration with CNO
Develops and implements policies and procedures that guide and support provision of services. Supervises nursing staff and assures staff competency
Conducts ongoing assessment and improvement of the department’s performance. Promotes the Quality Management program of the facility maintaining appropriate quality control programs (where applicable). Oversees and drives performance in quality metrics, patient safety and clinical excellence initiatives
Participates in strategic planning: Develops, markets, implements, and evaluates new services and programs recommending space and resources needed
Ensures compliance with regulatory agencies

226

CNA Progressive Care Resume Examples & Samples

Participates in family/patient care conferences to discuss patient goals, problems and ongoing discharge plans
Performs 12 lead EKG
Current certification as a BLS Healthcare Provider. New hires have 90 days to obtain
Nursing Home or hospital experience within last (1) year preferred

227

Care Team Associate Resume Examples & Samples

Under direct supervision of the RN and in collaboration with the patient and family, systematically and continually monitors the patient's health status and implements the plan of care
Carries out physician and nursing orders as directed by the RN
Takes/records blood pressures, temperatures, pulse and weighs patients
Performs blood glucose monitoring
Monitors intravenous infusions and transfusions as directed by RN
Sets up and discontinues telemetry monitor
Collects specimens as directed
Applies sterile dressings, removal of sutures, staples and/or drains
Performs all sterile procedures as assigned
Performs stomal irrigation and applies colostomy pouches
Performs oral and tracheostomy suctioning
Administers tube feedings to patients
Performs all treatments and procedures as defined on initial skills checklist
Reports symptoms and significant changes in patient's condition or behavior to RN
Assists with admission, discharge and transfer process
Transports patients to and from various treatment centers when necessary; assists transporters in moving patients in and out of stretchers and wheelchairs
Keeps the patient's room in clean and orderly condition; makes beds, replaces soiled linen
Assists in restocking rooms with supplies and equipment as directed
Duties may be performed for one patient or more than one patient
When assigned to one patient, provides care, observes the patient and does not leave the patient alone
Experience
Six (6) months experience in a healthcare setting OR
Completion of a health related vocational education course of at least 3 months OR
Completion of the first semester of clinical education in an associate or bachelor's degree program for a health care discipline
Knowledge of basic nursing techniques and procedures
Ability to communicate effectively, and follow written and oral instructions; and to maintain effective working relations with others

228

Customer Consultation & Care Representative Resume Examples & Samples

Candidates must have strong communication both verbally and written, in both Brazilian Portuguese and English
This is a part-time role and will not exceed 28 hours each week. It is also subject to GoDaddy's part-time benefits policy
This position will not support an H-1B sponsorship

229

Care System Associate Resume Examples & Samples

Effectively respond to an average of 75-100 inbound calls per day related to scheduling changes from clients and employees
Responsible for the coordination of care between caregivers and clients to ensure all visits are filled
Ability to prioritize and manage multiple conflicting responsibilities on a daily basis (Eliminating Missed Visits, Open Visits, Call Offs, PTO requests) and navigate multiple systems and processes, using all available tools and resources to ensure all immediate client needs are met
Make outbound calls to Home Care Aides, Clients and Branches to ensure resolution to scheduling issues and gaps
Meet all key performance metrics and standards as defined for the contact center for quality, productivity and where appropriate, revenue generation and retention
Understand and follow proper phone etiquette and call techniques, providing exemplary service in every phone interaction and ensure professional follow up communication for all involved in schedule changes – Client, Branch, Home Care Aides and Leadership personnel as needed
Ability to lead meetings with assigned branches on a daily and weekly basis
Manage the Instant Quality Assurance Report, to ensure the correct amount of care is provided to our clients through schedule changes and reinstatement of continuing schedules
1 year of data entry, customer service and/or billing and payroll experience in a fast paced environment , health care experience preferred
Strong written and verbal communication skills, exceptional interpersonal skills and the ability to communicate effectively with all levels of staff verbally and in writing
Basic MS Office skills – Outlook, Word, Excel; other computer skills desired; McKesson Horizon; CellTrak/CareWatch and telephony applications
Strong PC navigation skills, demonstrated ability to navigate and utilize multiple systems at the same time
Attention to detail; ability to understand and comply with program/contract policies and procedures
Team oriented problem solving skills
Typing 40 + works per minute

230

Test Fin Care Assessment Resume Examples & Samples

Customers call in with past due accounts, billing disputes or other financial services questions
You take the lead in evaluating and modifying their accounts
While expertly balancing the customer’s needs with T-Mobile’s policies, you use strategic thinking to successfully collect payments on past due accounts and make account credits as needed
Along the way, you meet productivity standards like a pro as you build customer loyalty on every call
Consistency counts. We’re looking for people who can reliably work evenings, weekends, and varied shifts as needed
If you’ve worked in a performance-based culture, let’s talk!

231

Acute Care Surgeon Resume Examples & Samples

Board Certified General Surgeon
Research track record in surgical quality and value-based care
A valid, unrestricted medical license to practice medicine in the State of Georgia
A controlled Substance Registration Drug Enforcement Administration Certificate

232

BH Care Manager Resume Examples & Samples

Current unrestricted license from the State of Missouri as an LMHC, LCSW, LPC (as allowed by applicable state laws), LMFT, RN, LMSW required
Prior experience working within a telephonic environment (EAP, Case management or other BH) required
*May be hired as a Behavioral Health Care Manager l,ll, or lll depending upon level of education, skills, and relevant experience

233

Psychosocial Care Liaison Resume Examples & Samples

Performs psychosocial assessments and provides interventions to assist patients/families, including counseling, education, advocacy, referral, conflict resolution, crisis intervention, problem solving, coordination of family/team meetings and the provision of concrete services
Works with multidisciplinary team providing treatment recommendations and engages patients and families in adherence to the treatment plan by reducing or eliminating social, psychological, financial, behavioral and regulatory barriers to facilitate successful medical outcomes, improve the patient experience and efficient utilization of health resources
Maintains a network of resources for consultation and assists patients with linkage to community resources to facilitate optimal care
Documents professional recommendations, care coordination interventions, and treatment plans to effectively communicate to all members of the health care team
Provides supervision to social work interns and assists with training/orientation of new staff (LISW)
Provides education to fellows, residents and other allied health professionals about the impact of social problems on health outcomes and the effectiveness of social interventions in improving outcome
Advocacy, Ethics, Psychosocial Assessment, Psychopathology, Engagement, Problem Assessment, Engagement and Group Work
A minimum of two years of experience in a hospital and healthcare setting required

234

Clinical Care Leader Emergency Room Resume Examples & Samples

Certified Emergency Nurse (CEN) preferred, required within one year of hire
Maintains current CPR, ACLS, and PALS certification
Must have broad based knowledge of clinical, psychosocial, and pathophysiological theories relating to nursing diagnosis and treatment
Must have knowledge of/demonstrate leadership theories, teaching skills, and understanding of group

235

Ac Care Everywhere Resume Examples & Samples

Bachelor’s degree from an accredited university or college in the Business Sciences, Health Sciences (Nursing,
Clinical or operational experience in the area related to the business office application
Demonstrated proficiency with information systems technology
Superior goal accomplishment skills
Demonstrated knowledge of revenue cycle management
Ability to facilitate the engagement of end users in the Design, Build, Validate Sessions
Demonstrated workflow process analysis and design
Demonstrated facilitation/training skills
Strong assertiveness skills, ability to manage conflict in a variety of situations
Effective leadership skills and strong customer service orientation
Superior organizational and people management skills
Demonstrated ability to align and motivate key process stakeholders, including patients, HIM staff, scheduling

236

Lpn Care a Van Resume Examples & Samples

Previous work experience in a practice, public health or in community health setting. Experience with
Knowledge of growth and development throughout the life cycle is important
Experience with pediatric and adult immunizations helpful but not required
Flexibility in adapting to changing needs of the program and ability to work as a team member
Works under the supervision of a Registered Nurse as required by the Nurse Practice Act of Virginia

237

Channel Sales Rep-point of Care Resume Examples & Samples

Analyze, interpret and communicate key issues and/or metrics to members of the regional or senior management teams
Anticipate customer, channel and OEM partner needs and provide a timely response to requests
Foster performance excellence, team work and collaboration by sharing best practices with peers throughout the organization
Travel up to 50% of the time primarily domestically by any means necessary to support organizational goals
Understand and comply with applicable EHS policies, procedures and guidelines
Strong negotiation and data driven process skills; strong financial and analytical skills; knowledgeable in and appropriate use of business acumen
Ability to work within a matrix environment; ability to work in a team environment and across an organization to drive results; lead with and without authority
Enthusiasm, strong interpersonal and motivational skills; scalable to future assignments
Ability to present in front of large groups; manage ambiguity and demonstrate composure in stressful situations where competing priorities must be managed
Exhibit integrity, professionalism, initiative, self-motivation, strong work ethic, resourcefulness
Proven ability to cope and quickly adapt to fast-paced and evolving business situations
Ability to apply analytical and problem solving skills, creativity and organizational skills to achieve tasks
Ability to work independently and in groups
Ability to clearly, concisely and accurately convey communications
Ability to form and develop interpersonal, professional relationships; display socially and professionally appropriate behavior
Ability or aptitude to utilize computer software applications to complete tasks

238

Supv, Clinical Care Resume Examples & Samples

Manages the E-time process - including training and education
Attends company meetings in absence of manager
Intermediate Ability to effectively present information and respond to questions from families, members, and providers Ability to effectively present information and respond to questions from families, members, and providers
Intermediate Ability to work within tight timeframes and meet strict deadlines

239

Diversey Care Rotational Program Resume Examples & Samples

Must have completed a Bachelor's Degree, preferably in Business Administration, International Business, Management or Marketing
Strong academic record (3.0+)
Must have experience working in a corporate environment
Demonstrated collaboration skills
Ability to work independently with limited supervision
Willing to travel as needed
Willing to relocate both during and after the rotation program

240

Acute Care Sales Specialist, Home Infusion Resume Examples & Samples

Ensures that branch staff are informed of all target accounts and specific client needs in order to insure proper servicing of the client
Conducts follow-up on all maintenance accounts to ascertain continued satisfaction with AHS Infusion Services and identify areas to increase business. Responsible for problem-solving issues with referral sources and other hospital or clinic-based programs related to the delivery of home infusion and all related support services. Shares in the responsibility for administrative management of system-wide quality assurance monitoring programs, including managing of clinical database information and related work
Joins and attends key professional organizations to increase visibility of AxelaCare and increase business opportunities

241

Director Spiritual Care Resume Examples & Samples

Current knowledge of Catholic tradition with particular focus on Catholic health care, including the application of the Ethical Religious Directives in an acute care setting
Demonstrated ability to resolve conflicts, communicate and exercise authority of position and delegate responsibilities where needed
Practices critical thinking skills, independent judgement and discretion in dealing with multiple responsibilities
Knowledge of/respect for persons with diverse religious, cultural and racial backgrounds
A pastoral theology that is contemporary, functional and well integrated into professional practice
An ability to be self-reflective; have a clear sense of personal identity and be well grounded in relationship to self, God and others
A minimum of two units of Clinical Pastoral Education (four preferred) or equivalent, e.g., National Certification in Pastoral Counseling, National Board of Certified Counselors, NACC

242

Specialty Care Data Services Leader Resume Examples & Samples

Bachelor's degree; preferably in a relevant field
Demonstrated ability to integrate and aggregate data from a variety of sources and develop strategic guidance for Data management customers that result in a business decision or action
Thorough understanding of standard and cutting-edge data management tools and techniques across Clinical and Commercial Pharma/Biotech
Strong business and marketing acumen and excellent communication and interpersonal skills; consultative background preferred
Strong collaboration and networking skills to be able to influence peers and decisions effectively
Strong account planning and management background, including goal setting and resource allocation
Excellent writing and communication skills, and ability to create an engaging learning experience in a virtual environment
Ability to establish and meet deadlines, and, identify and mitigate risks
Ability to work in fast-paced environment, handles multiple priorities, and, adapts and promotes change
Create and deliver presentations that clearly and succinctly highlight and connect the data
Experience with Big Data/unstructured data a plus
Ability, want and purpose to transform and shape the future of commercial operations and the value we bring
Five or more years pharmaceutical or biotechnology experience -- Oncology experience Required,
Four or more years of Specialty Care Commercial Data Management and/or related experience
Ability to influence laterally and vertically
Experience in Market access/managed markets
Experience across product life cycle (emerging, launch, in-line, mature)
Experience in commercial data products, insights, data management and analytics
Experience working with and optimizing Specialty Pharmacy/Distributer data
Success leading and developing Relationship Management and Portfolio Management Experience
Experience working with and optimizing "Buy and Bill" Data
Strong analytical skills with intimate knowledge of variety of secondary data sources (e.g., IMS, FlatIron, Symphony Health etc
Direct data management and analysis experience preferred leverage/apply AZ insight best practices as appropriate
Up to 25% regional travel to our Wilmington, DE location
Immuno-Oncology experience preferred

243

Seller Business Care Specilist Resume Examples & Samples

Ability to handle multiple projects / cases and priorities in a fast-paced environment
Must be a team player willing to support and accept the total quality processes and systems
Good planning, organizational and reporting skills are essential
Flexibility and able to deal with changes and ambiguity
Perseveres when faced with a challenging situation and shows creativity and constructiveness in problem solving
Capacity to learn quickly and adaptable

244

Medical Director Pediatric Care Resume Examples & Samples

Develop and execute portfolio clinical strategies for both product development and life cycle management, in support of the Category business objectives
Develop clinical development plans driven by intended use (claims) and value propositions. Ensure their integration into Evidence Development Plans, together with Epidemiology, Regulatory and Market Access
Drive design of clinical trials and support the evaluation and dissemination of their results: Contribution to statistical analysis plans; Review of clinical trial reports; Publication in peer-reviewed journals and scientific conferences
Ensure that all procedures are fulfilling legal and regulatory requirements and organize management of serious adverse events
Serve as senior clinical expert to Regulatory Agencies, submissions and reviews, and to Payers decision making committees
Be the Company interface to the pediatric clinical development and medical community, including experts, practitioners and other stakeholders
Bring the perspective of the patients and patient-associations into the R&D, Medical, and Business strategies
Disseminate science, value propositions and claims, placing patient and clinician needs at the center (patient centricity, health care professionals relevance)
In-depth knowledge of pediatric medicine to support NHSc vision and identification of opportunities
M.D. certified in Pediatrics with minimum of 10 years of experience in Clinical Development (pharma, biotech, diagnostics, medtech, nutrition)
Experience with design and management of clinical trials
Knowledge of relationship building with external partners and cross-functional internal teams to execute clinical development programs
Expertise in medical writing and verbal communication (protocols, clinical reports, regulatory submission documents, peer-reviewed publications, scientific meetings)

245

Care Team Assistant Resume Examples & Samples

Prior authorizations for medications
Workers’ compensation paperwork
Panel management
Faxing
Medication proposing
Equipment cleaning
Deep room cleaning
Stocking and monitoring of expiration on all supplies
Maintaining levels of supplies; ordering, receiving and routing of supplies appropriately

246

BH Care Manager Resume Examples & Samples

Demonstrates knowledge and clinical judgment to assess member needs to ensure access to medically necessary, quality behavioral healthcare in a cost effective setting in accordance with UM Clinical Guidelines and contract
Refers cases to Peer Reviewers as appropriate
Performs psychiatric and substance abuse or substance abuse disorder assessment, coordination, implementation, case planning, monitoring, and evaluating to promote quality member outcomes, to optimize member health benefits, and to promote effective use of health benefits and community resources
MS or MA in social work, counseling, nursing or a related behavioral health field; 3 years’ experience with facility-based and/or outpatient psychiatric and substance abuse or substance abuse disorder treatment; or any combination of education and experience, which would provide an equivalent background
Current active unrestricted license as an APRN,LMHP, LCSW, LPC, LMFT, LAC, Medical psychologist, or Licensed psychologist, to practice as a health professional within the scope of licensure in state of LA

247

Director Digital Care-customer Journeys Resume Examples & Samples

Five years of progressive management experience
Knowledge and experience in conversion optimization, digital marketing, UX design and/or consumer psychology and research is a plus
Open minded team player with excellent communication skills, asking the right discovery questions to reach full understanding
You preferably have experience as Product Owner / Product Manager in an Agile environment

248

Lpn-prn-convenient Care Central Ave Resume Examples & Samples

Collects patient data such as vital signs; notes how the patient looks and acts, or responds to stimuli, and reports this information accordingly
Participates in the implementation and evaluation of patient care based on practice guidelines, standards of care, and federal/state laws and regulations
Monitors and documents treatment progress and patient response
Participates in teams to improve patient care processes and outcomes
Must be a graduate of an accredited school of practical nursing program
Must have current/valid Licensed Practical Nurse license from the state licensing board

249

Onsite Inpatient Care Manager Resume Examples & Samples

Utilizing clinical judge, assesses and evaluates members at risk for complicated medical comorbidties, and/or repeat admissions potential and determines individualized care plan for communication and interventions to promote successful discharge and post-acute care treatment plan
Conducts patient interviews and assessments through personal visits and using clinical judgment determines appropriate level of interventions and assess patient needs for follow up care
Nurse will be based out of home, with travel required daily to assigned hospitals and facilities; Frequent travel required to regional healthplan office
1+ years of experience in Managed Care is preferred
Ability to influence internal and external constituents
Knowledge of healthcare delivery
Microsoft Excel is required
Microsoft Word is required
Healthcare Management Systems (Generic) is required

250

Supv, Behavioral Clinical Care Resume Examples & Samples

Supervises a staff of nurses/clinicians to achieve successful quality outcomes and benefit maximization towards members care
Act as primary contact for escalated calls and/or escalated issues or that require additional research and/or special handling
Required 1+ year experience in leading/supervising others in a clinical care setting (preferred) where you functioned in a team lead or senior capacity, providing mentoring, training, support, and guidance and functioned as a subject matter expert (SME)
Required Licensed Certified Social Worker (LCSW)
Required Licensed Mental Health Counselor (LMHC)
Required Licensed Marital and Family Therapist (LMFT)
Required Intermediate Microsoft PowerPoint

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