Care Assistant Resume Samples

The Guide To Resume Tailoring

Guide the recruiter to the conclusion that you are the best candidate for the care assistant job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

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H Gulgowski

Hershel

Gulgowski

44797 Schuppe Harbor

Detroit

+1 (555) 384 7102

44797 Schuppe Harbor

Detroit

Phone

p +1 (555) 384 7102

Experience Experience

Boston, MA

Care Assistant

Boston, MA

Walker-Kovacek

Boston, MA

Care Assistant

Performs basic materials management functions to include ordering and stocking of supplies. Assists with maintaining a clean and orderly environment
Supervise, assist or provide showers and baths
Assists with treatments ordered by physician as supervised by physician or registered nurse. Performs select clinical duties
Freedom from use and effects of use of drugs and alcohol in the workplace
Assists patients with activities of daily living to include bathing, personal hygiene, nutrition and comfort measures, changing bed linens, and diapers
Completion of an accredited Nursing Assistant program (or military medical specialty training)
Assists with transporting patients for special procedures

Phoenix, AZ

Personal Care Assistant

Phoenix, AZ

Swift-Wunsch

Phoenix, AZ

Personal Care Assistant

Performing home management functions such as light housekeeping, laundry, bed making, and cleaning
Performs daily or scheduled cleaning duties, in accordance with established policies and procedures; Scrubs and mops floors, cleans and sanitizes equipment
Performs all other duties as requested
Makes both occupied and unoccupied beds, per customer service plans
Provides personal services for the customers in a professional and efficient manner
Documenting services provided
Reminding/assisting client with self-administration of medications (with proper training)

present

Phoenix, AZ

Customer Care Assistant

Phoenix, AZ

Hudson Group

present

Phoenix, AZ

Customer Care Assistant

present

Assist in planning and implementing department goals and make recommendations to management to improve efficiency and effectiveness
Performs other duties as assigned by the Supervisor, Manager, Director or Deputy Account Manager
Establish good working relationships with co-workers and the Client
Provide troubleshooting assistance to customers
May develop customer account profiles and perform customer service for dedicated account lists
Perform lease entry and booking, maintaining an average turnaround time and quota of orders per month as determined by the manager
Maintain a positive environment, working with co-workers and customers within a diverse culture

Education Education

Bachelor’s Degree in Quality Care

The George Washington University

Bachelor’s Degree in Quality Care

Skills Skills

Demonstrates a commitment to service, organization values and professionalism through appropriate conduct and demeanor at all times
Possesses interpersonal and relationship building skills to work in a cross-functional team as well as the ability to
Ability to adapt to ongoing change and work in a fast-paced, customer-driven environment
Provides clerical support to the patient care unit through ensuring patient medical record is properly assembled, Accurately transcribing orders and enters Consults into the computer if applicable
Adheres to Universal precaution, infection control, OSHA, and other regulatory policies and procedures. Maintains safe work practices and follows facility safety procedures
Continuous observation of monitored EKG patterns and pulse oximetry as ordered. Sets up, calibrates and Maintains settings and alarms on telemetry module. Obtains rhythm strip at beginning of shift, admission and changes labels strip with patient identification, time, lead monitored, PR interval, ST interval, QRS interval
Trouble shoots telemetry equipment, Ensures monitors are functioning properly, ensure telemetry supplies are available. Accounts for telemetry transmitters, Verifies daily telemetry charges. Identifies changes in rate, rhythm, or pattern, notifying RN of these changes. Responds appropriately to emergency situations, runs a continuous EKG strip and notifies appropriate staff
Strong time management skills
Demonstrates commitment to maintain a neat, orderly, and safe environment: Maintains a neat, safe and orderly work area, keeps hallways clear of obstructions, reports safety issues and broken equipment appropriately, and adheres to patient safety precautions
Spinal Injury (desirable, although training will be provided)

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Customer Care Assistant Resume Examples & Samples

Strong verbal, written communication, and listening skills required
Ability to meet established customer service requirements
Strong computer and keyboard ability with proficiency in Microsoft Office Suite including Word, Excel, and Outlook

Customer Care Assistant Technical Resume Examples & Samples

Gathers information, researches/resolves inquiries and logs customer calls
Provides assistance, training and troubleshooting support to other staff
Assists in planning and implementing department goals and makes recommendations to management to improve efficiency and effectiveness

Customer Care Assistant Resume Examples & Samples

Ensure high quality of service by understanding and clarifying the customer’s need
Identify and escalate priority issues, including medical questions and Adverse Event (AE) reports as needed to appropriate resource
Assist CSR I’s by clarifying technical information
Ability to present in a polished and articulate manner and exhibit professional behavior
Self motivated and results oriented
Ability to identify and acknowledge customer needs and offer insight
Ability to learn, retain and communicate medical information
Exercise good judgment skills

Customer Care Assistant Resume Examples & Samples

Utilize fluency and comprehension for the services to be provided
Use excellent grammar skills and attention to detail
Interpret the context of the customer's experience – as written or communication in writing
Utilize strong spoken grammar; able to ask appropriate questions demonstrating empathy in tone and can communicate with appropriate sense of urgency
Utilizing technology with savvy and a passion for technical support
Finding the right solution for the customer
Multi-tasking (resolving issues during multiple chat sessions) in order to solve issue(s) for customer(s), while managing time effectively
Ramp up quickly and act on feedback constructively
Handle difficult or irate customers effectively; ability to set expectations and deliver information in a positive way
Typing 35 wpm
ISP skills: sign-up, install, connection, messaging (chat, e-mail), navigation, online support, etc
Proficiency in a multi-system environment
Basic internet and web-based application skills
High school degree or equivalent
Prefer some sales/service experience in retail, technology sales and service or other "helping" business
Seeking at least 3 years of technology support experience preferred
Prefer some experience with Brother or other technical products and systems

Customer Care Assistant Resume Examples & Samples

Screen PA for all documentation and enter it into the MMIS system within 2 business days
Communicates with providers if documentation received is incomplete or missing
Sends PA approval or denial letters to providers within 2 business days after review
Sends completed PA to QA and then to Scan
Receive, open and review cases for SURS according to contractual requirements
Maintains a phone line for providers. Documents all calls
Receives and processes PDD requests from the state within 2 business days
Meet internal quality standards
Mail merge EOMBs, send, review and log returns
Complete recoveries at the State’s request
Order medical records as necessary
Review EFADS filters on a quarterly basis and present to CURT
Attend the CURT bi-monthly meeting and present cases
Work medical policy edits accurately
Strong communication skills both written and oral
Be able to maintain confidentiality and security
Strong analytical, comprehension, and problem solving skills
Be able to work under pressure and with little supervision
Must be able to work overtime when required
Ability to follow oral and written instructions and directions
Personal computer experience
Must have good organizational skills and decision-making ability
Must be able to work independently and as a team member
Excellent attendance required
Medical background of some kind
Knowledge of durable medical equipment

Customer Care Assistant Resume Examples & Samples

Prior customer service or call center experience
Sales Experience Preferred
A minimum of a high school diploma or GED
Good typing skills: 25 WPM
Open schedule availability between 9:00am and 3:00am, 7 days/week including all weekends and holidays. Candidates MUST be open to working any shift during the hours of operation
Good command of English (in both reading and writing)
Logical, analytical thinking and problem solving skills
Intermediate understanding of: o PCs and internet o Telephone Technology o Office Applications (Word, Excel)
Solid sense of responsibility and reliability
Strong awareness of privacy and data security
Willingness to work shifts, punctual and maintain productiveness
Readiness to be measured against personal KPIs and a commitment to personal improvement
Must be able to successfully pass a drug screen and criminal background check
Enjoy learning about and supporting new products
Deliver outstanding customer service
Possess excellent listening skills
Be able to probe for the root cause of issues
Be able to explain an issue and gain agreement with the customer
Be detail oriented
Be able to work in a fast-paced environment

Customer Care Assistant Resume Examples & Samples

Ensure work is processed timely according to service level agreements specified by our Client
Ensure quality assurance process is followed and completed for all work products
Ensure average speed of answer SLA is met
Ensure abandoned rate SLA is met
Use the standard Xerox greeting and closing
Ensures clear and complete responses are given to all customers through the following of applicable procedures outlined in training and information available in Envision
Document all call information accurately in the Communication Record (OminTrack)/XeroxSimplicity
Ensure all inquiries are answered accurately and professionally
Ensure Provider calls are returned within 24 hours
Ensure accuracy standards are met
Ensure open communications and coordinate production efforts at all levels within Provider Operations and inter-departmentally
Consults with supervisor or manager as issues requiring clarification arise
Review desktop protocol (HIPAA Guidelines) and ensure employees are adhering to policy
Maintain a strong customer service focus
Maintain a clean and professional work environment
Report all system issues to HelpDesk ITSS and management immediately
Maintain Provider Services values
Operate as a team player
Support change
Establish good working relationships with co-workers and the Client
Assist in planning and implementing department goals and make recommendations to management to improve efficiency and effectiveness
Performs other duties as assigned by the Supervisor, Manager, Director or Deputy Account Manager
Must have an Associate’s degree in Business Communications, or related field and/or equal work experience (excluding retail)
Must have above average PC skills including experience with Microsoft Office suite, preferably Microsoft Office 2007
Must have excellent interpersonal skills in order to work in a team environment and interact with personnel at all levels
Must have excellent verbal and written communication skills to ensure effective, positive communication between his/her supervisor, co-workers and/or Client
Must be able to work a flexible schedule (overtime) when required
Must enjoy working in a fast-paced, production-oriented environment and be able to handle stress

Customer Care Assistant Resume Examples & Samples

Must have High School Diploma/GED or higher
Preferred experience with Health & Welfare and Defined Benefits
Preferred 1 years’ experience in Call Center/Customer Service/Service Center environment

Customer Care Assistant Resume Examples & Samples

Ability to read and interpret documents. Benefits, Benefits and More Benefits!
Full Time Employment
Medical, Dental, Vision, & 401k plans
Educational assistance up to $5200 annually
Paid Time Off
Fun working environment!
Company discounts! Local restaurants, gyms, cell phone service discounts, auto, travel, international theme parks and many more!

Customer Care Assistant Resume Examples & Samples

High school diploma or GED, be at least 18 years of age or older
A clear speaking voice
Six months of previous customer service experience
Familiarity with Windows and basic web navigation skills
The ability to successfully pass a background investigation and drug test

Customer Care Assistant Resume Examples & Samples

Demonstrates a strong knowledge of company services and all products including product composition and package directions during customer interactions
Understand Rite Care systems and accurately enter all information into systems, ensuring data integrity
Identify and escalate priority issues as needed to appropriate resource
3-5 years of telephonic customer service experience handling inbound calls
Experience in the healthcare field preferred

Customer Care Assistant Resume Examples & Samples

May be subject to working non-standard, rotating or extended shifts and overtime. Shift assignments are subject to change based on business needs
Adaptability: able to work under stressful, time-sensitive deadlines, adapts to changes in the work environment
2-Year Degree OR equivalent year for year job experience in professional
Customer service contact center experience preferred
Computer proficient and MS Office including Outlook experience
Established record of excellent Attendance and Performance
Bilingual (Spanish/English) a plus! All other duties as assigned

Customer Care Assistant Resume Examples & Samples

Identify and handle actual and potential non-serious Adverse Event (AE) reports. Conduct non-serious AE investigation(s) ensuring appropriate information is gathered and follow-up with the reporter as required
Assess each reported AE for serious or non-serious classification as per FDA regulations. Elevate serious reports appropriately to Customer Care Assistant III/Team Lead
Identify and handle Product Quality (PQ) reports. Conduct PQ investigation(s) ensuring appropriate information is gathered and follow-up with the reporter as required. Elevate reports appropriately
Monitor consumer contacts to ensure action on possible product liability or product tampering incidents, by appraising situations that could result in legal action or media involvement, and handle or refer according to crisis management procedures
Display sound decision making skills in discerning urgency of customer complaints relative to current Good Manufacturing Practices (cGMPs) and Food and Drug Administration (FDA) regulations
Perform data input in an accurate, detailed and timely fashion on all consumer contacts according to the consumer database parameter and the guidelines defined within the respective departmental Standard Operating Procedures (SOPs)
Use tact and judgment in communicating, assess complexity of complaints, and provide appropriate reimbursement on a case-by-case basis
Previous call center experience highly preferred
Excellent customer service skills
Strong verbal and written communication and listening skills
Strong computer and keyboard ability with proficiency in Microsoft Office Suite including Word, Excel and Outlook
Basic understanding of Internet principles, terminology and functionality
Strong technical aptitude. Education
High school diploma or GED required. *

Customer Care Assistant Resume Examples & Samples

Experience providing medical information and customer service to healthcare professionals over the phone is strongly preferred
Demonstrated competency using information technology, PCs and databases
Strong problem solving and decision making skills
Great time management skills
Previous experience in a call center environment desirable

Chat Technical Customer Care Assistant Resume Examples & Samples

Answers technical support calls for all customer support inquiries
Assists, diagnoses and resolves all customer related mechanical, hardware, software, installation, training and system failures, using established procedures, documentation and training materials
Has a working knowledge of Windows, Google and Social Media
Maintains all call activity in Help Desk database
Develops and maintains positive customer relations; coordinates with various departments within the company to ensure customer requests are handled appropriately and in a timely manner
Performs quality assurance, testing and documentation on all products and applications to ensure product functionality
Has a natural curiosity to solve problems and enjoys researching to help find solutions to customers
Preferably 6 months experience in customer service in service industry
General knowledge of customer service practices and procedures; training will be provided
Willing and able to follow company policies and instructions from supervisor
Outstanding problem solving techniques
Willing to develop heavy diagnostic telephone usage
Knowledge of PC's, Microsoft Office and Google software applications
Knowledge of internet, email and web based technology and social media
Willing to work nights and weekends

Customer Care Assistant Resume Examples & Samples

BEING the first point of contact for our Mandarin speaking customers contacting the website, ensuring all communication is answered within 2-3 hours where possible
MANAGING the faulty returns process, ensuring customers are notified of issues and discounts negotiated as needed. Logging this data as required and working with the Customer Services Manager to resolve issues
DEALING with all customer enquiries; chasing deliveries, resolving simple technical issues and forwarding client queries to relevant teams where necessary
ENSURING customers updated regularly regarding any ongoing queries
MANAGING the returns process; ensuring returns are processed within 24 hours of arrival

Bonus Customer Care Assistant Resume Examples & Samples

Ability to navigate through multiple computer applications with speed and accuracy
Ability to work with customers to resolve inquiries
Provide troubleshooting assistance to customers
Ability to accept and implement coaching and feedback in order to achieve individual and team performance goals
Maintain a high level of world class customer service/professionalism to a wide range of customers
Recommend products that best suit the customer
Ability to read and interpret documents
Full Time Employment
Medical, Dental, Vision, & 401k plans
Educational assistance
Paid Time Off
Fun working environment!
Company discounts! Local restaurants, gyms, cell phone service discounts, auto, travel, international theme parks and many more!
Six months experience in providing customer service either via phone or in person
Ability to type (WPM vary based on Client Requirements)
Maintain a positive environment, working with co-workers and customers within a diverse culture
Excellent telephone manner and listening skills
The ability to relate to customers in a professional and courteous manner
The ability to work in a team environment
The ability to work under pressure
The ability to sit for long periods of time
Excellent attention to detail and multi-tasking ability
Self-motivation to work under his/her own initiative
Must pass drug test and state, federal and criminal background check
Must have High School diploma or general education degree (GED)
Must be at least 18 years of age or older

Bonus Customer Care Assistant Resume Examples & Samples

Technical aptitude and enjoy troubleshooting technology
High School Diploma or GED
Minimum 6 months experience interacting with customers in some capacity (via phone, chat, in person, etc.)
Customer focus
Discipline to follow a set schedule
Flexibility to do shift work including weekends, holidays and have the ability to flex up or down based on business needs
Ability to manage multiple applications at one time
Understand the concepts of navigation, search engines, downloading music, and other web based applications
Smartphone, tablet, operating systems, PC or Mac experience
Ability to attend approximately five to six weeks of required training in a schedule that may include nights or weekends
Successful completion of initial training
Ability to meet minimum typing speed of 25 WPM while talking to customers
Successful completion of pre-employment assessments, criminal background check and drug screen

Bonus Customer Care Assistant / AM Resume Examples & Samples

Ability to navigate through multiple computer applications with speed and accuracy
Ability to work with customers to resolve inquiries
Provide troubleshooting assistance to customers
Ability to accept and implement coaching and feedback in order to achieve individual and team performance goals
Maintain a high level of world class customer service/professionalism to a wide range of customers
Recommend products that best suit the customer
Ability to read and interpret documents
Full Time Employment
Medical, Dental, Vision, & 401k plans
Educational assistance
Paid Time Off
Fun working environment!
Company discounts! Local restaurants, gyms, cell phone service discounts, auto, travel, international theme parks and many more!
Six months experience in providing customer service either via phone or in person
Ability to type (WPM vary based on Client Requirements)
Maintain a positive environment, working with co-workers and customers within a diverse culture
Excellent telephone manner and listening skills
The ability to relate to customers in a professional and courteous manner
The ability to work in a team environment
The ability to work under pressure
The ability to sit for long periods of time
Excellent attention to detail and multi-tasking ability
Self-motivation to work under his/her own initiative
Must pass drug test and state, federal and criminal background check
Must have High School diploma or general education degree (GED)
Must be at least 18 years of age or older

Customer Care Assistant Resume Examples & Samples

Back up call center agents and take overflow inbound customer service calls
Making outbound/inbound calls to customers
Ability to type 30 WPM
Must have flexibility to change processes quickly to address a new or changing business rule

Customer Care Assistant Resume Examples & Samples

Minimum 1-2 years customer service experience
Minimum typing speed of 40 WPM
Computer literate- MS Office, Word and Excel
Professional and customer service skills
Communicates clearly and effectively
Knowledge of general office equipment
Knowledge of Windows based computers (excel, word, office)
Proper use of time management

Customer Care Assistant With English Resume Examples & Samples

Assists employees through phone and email in the completion of appropriate forms/ enquiries
Answer general questions in various areas of Human Resources to employees and supervisors
Create standard employment contract documents along the employee lifecycle
Preparation and quality check of documents received/sent from/to the client or third parties
Schedule and monitor actions and deadlines according to relevant processes
Compiles data for analysis and reporting, performs routine analyses and creates standard as well as customized reports
Contributes to HR process standardization and harmonization across the related groups
Maintains and develops a knowledge database for frequently asked HR questions across the related groups
Flexible and proactive attitude
Good team working skills and able to work autonomously on assigned tasks
Ability to multi-task, prioritize work and manage time based on business needs
Excellent administration skills and good organization skills with attention to detail
Advanced problem solving and resolution skills to include when to escalate and identify trends
Comfortable in direct client contact
PC Skills: Word, Excel, Power Point, Outlook are a must. Knowledge of any CRM tool or SAP (HR modules) is a plus
Preferable Experience in Customer Service or HR Services
Fluency in English. German/ Spanish skills are a plus

Temporary Customer Care Assistant Resume Examples & Samples

LOGGING of relevant customer data ensuring any reports or logs are updated regularly and accurately as required
IDENTIFYING high spending or priority level customers that can be passed to the MyStylist team to help grow our online MyStylist team customer base
RESPOND to any customer complaints from the site; ensuring the highest levels of service are given every time and liaising with the Customer Care Supervisor and EShop Manager to ensure a suitable resolution
ANY other duties as reasonably requested

Bonus Customer Care Assistant AM Resume Examples & Samples

Ability to navigate through multiple computer applications with speed and accuracy
Ability to work with customers to resolve inquiries
Provide troubleshooting assistance to customers
Ability to accept and implement coaching and feedback in order to achieve individual and team performance goals
Maintain a high level of world class customer service/professionalism to a wide range of customers
Recommend products that best suit the customer
Ability to read and interpret documents
Full Time Employment
Medical, Dental, Vision, & 401k plans
Educational assistance
Paid Time Off
Fun working environment!
Company discounts! Local restaurants, gyms, cell phone service discounts, auto, travel, international theme parks and many more!
Six months experience in providing customer service either via phone or in person
Ability to type (WPM vary based on Client Requirements)
Maintain a positive environment, working with co-workers and customers within a diverse culture
Excellent telephone manner and listening skills
The ability to relate to customers in a professional and courteous manner
The ability to work in a team environment
The ability to work under pressure
The ability to sit for long periods of time
Excellent attention to detail and multi-tasking ability
Self-motivation to work under his/her own initiative
Must pass drug test and state, federal and criminal background check
Must have High School diploma or general education degree (GED)
Must be at least 18 years of age or older

Care Administrative Assistant Resume Examples & Samples

Receive fax or phone calls from physicians, pharmacies and families and take appropriate action
Make copies and manage and update resident charts, appointment books, and 911 binder
Monitor ARC home page trackers and schedule appointments as appropriate
ARC demographic data entry
Upload documents to ARC
Assist with move-in paperwork/annual paperwork as required by state regulations and Atria
Coordinate transportation of residents to outside medical appointments
Organize and update in-service binder, manage in-service calendar which is utilized to schedule in-services, and help Resident Services Director prepare
Assist Resident Services Director with ordering supplies as needed, within budget
Print Resident Services Assistant assignment sheets daily
Enter Resident Services Assistant assignment completed tasks
Coordinate staff schedule under the direction of the Resident Services Director
May perform other clerical duties as needed and/or assigned
High school diploma or general education degree (GED); or one (1) to three (3) months related experience and/or training; or equivalent combination of education and experience
Must complete state required training guidelines
Able to read and comprehend simple instructions, short correspondence, and memos. Able to write simple correspondence. Able to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization
Able to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals

Direct Care Assistant Resume Examples & Samples

Employees in facilities that provide long term care for the aged may be required to possess or obtain a Geriatric Aide certificate
Persons appointed to positions in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator's license valid in the State of Maryland
Employees in some positions may be required to operate vans which require a specific motor vehicle operator's license valid in the State of Maryland. Employees in this classification may be required to successfully complete and maintain current certification of cardiopulmonary resuscitation training
Employees in this classification are subject to substance abuse testing in accordance with Code of Maryland Regulations 17.04.09, Testing for Illegal Use of Drugs

Administrative Customer Care Assistant Resume Examples & Samples

40 hour work week (M-F) - May be asked to work Overtime
Keying Skills
High school diploma or GED equivalent and six months or more call center/customer service experience

Intern, Early Adopter Care Assistant Resume Examples & Samples

Proficient in MS Applications
Basic understanding software industry
Verbal and communication skills
Administrative skills
Prior office experience mandatory

Customer Care Assistant Resume Examples & Samples

High school diploma or equivalent and minimum of 1 year inbound call center experience
Enjoy working in a fast-paced, production-oriented environment and be able to handle stress
Must be able to manage multiple tasks
Must have good organizational and decision-making skills and must have the ability to anticipate needs
Must have excellent attendance
Willing to work hours necessary to successfully accomplish assigned tasks

Assistant, Long Term Care Resume Examples & Samples

Manage, evaluate and verify accuracy of information in multiple software applications for all Kaiser Permanente members residing in licensed facilities at SNF, ICF, AFH, RCF, ALF levels. Effectively communicate to department, member's level of care status. Update and research questions/queries made by department members (physicians, nurse practitioners, physician assistant, care coordinators, utilization managers) utilizing the admit-discharge-transfer portion of the KARE program and Epic HealthConnect. Concurrently research accuracy of member data to ensure reliability, validity and integrity of information received from various facilities and other Kaiser Permanente departments. Update KARE system to identify/report member data for accurate payment from federal agencies (CMS/HCFA); responsible financial (CAS) and utilization analysis, and effective patient coordination of care. Manages and verifies accuracy of out-of-area, home SNF benefit and out-of-contract facility agreements and authorize referrals in TAPESTRY for all SNF admits ICF labs and ICF Part B Therapy
Design, maintain, and continuously improve reporting systems for SNF and AFH programs including, but not limited to, QM satisfaction surveys, SNF census, three-day waiver reports, and AFH telephone statistics
Verify, update, and maintain an accurate computer-based data system (1032 and/or Yukon) for documenting Long Term Care Department physician, nurse practitioner and physician assistant visits. Collect data and track physician, nurse practitioner and physician assistant visits to assure Kaiser Permanente clinicians are in compliance with governing bodies. Provide information for clinicians to determine when patient visits are required. Assure timely communication of information to the LTC clinical manager for financial and utilization analysis. Produce and distribute monthly visit information. Accurately input monthly ICF audit information within specific deadlines to meet regulatory guidelines. Create initial paperwork for SNF coordinators including calculating prior utilization by utilizing KARE, Epic HealthConnect and Results Reporting. Maintains filing system for SNF coordinator utilization worksheets
Minimum two (2) years of experience in a health care environment
Minimum four (4) years in health care environment
Associate's degree in medical office administration
Medical terminology course
Working knowledge of Access
Demonstrated ability in 10 key

Physician Assistant Ccl-ep Cardiovascular Care Resume Examples & Samples

Reports to the Director of Cardiology/Interventional Services
Supports the SAC area Electrophysiology program
Works closely with, Medical Director of EP Services, CCL manager, Chief of Cardiac Services, General Cardiologist and Cardiac Internationalists
Works with patients undergoing EP services across the continuum of care
May be required to support Interventional Program as needed
Works closely with, Medical Director of EP Services, CCL manager, Chief of Cardiac Services, General Cardiologist and Cardiac Interventionalists

Customer Care Assistant Manager Resume Examples & Samples

Be the voice of customer date and create the analytical report for business people to understand the key factor for business growth
Manage the quality of Customer Care team at vendor site and create Kaizen program
Communicate with Leads and Trainers at vendor site to improve the communication between CSAs and customers
Manage day to day operation such as responding to the escalation, trouble shooting and coordinate with US dev. team for issues
Infuses the Audible culture and customer care tenets into external operations
Participates in development, execution and leadership of programs which improve competitive position and profitability of the organization
Generate, cascade, and achieve goals across external network and monitor goal achievement; motivate external partner management
Create and deliver detailed reporting
Identify and eliminate barriers to achieving goals, accuracy, productivity, efficiency, and quality
Experience in customer care related tasks, such as collecting VOC, escalation, trouble shooting, knowledge management and action plan development
Excellent written and verbal communication skills in Japanese & English
Ability to drive multiple projects simultaneously and provide summarized results
Ability to represent the department and company with external partners
Amazon experience, or similar eCommerce
Experience working with international teams
Background in online entertainment
Passion for books, audiobooks, and digital entertainment
Verbal communication skills in English

Medical Assistant, Riverside Women s Care Resume Examples & Samples

Assists in the assessment of patient needs and health plan by taking vital signs, history, medication listing, assessing visual acuity and determining chief complaint. Assesses patients� physical and mental status
Knowledge of the purposes, organization, and policies of the local community's health systems sufficient to interact with other health care providers. 6. Knowledge of the policies and procedures of a clinic sufficient to provide effective patient care. Skills
Ability to use EMR, other relevant computer hardware and software, telephone, copier, fax machine and other standard medical office equipment. Equipment Operated: Must be able to operate medical office devices as well as standard office equipment including computers, fax machines, copiers, printers, telephones, calculators, etc. Work Environment: Position is in a well-lit office environment. Occasional evening and weekend work. Mental/Physical Requirements: Involves standing, bending, crouching or stooping approximately 75 percent of the day, walking or sitting the remainder, using computers and telephones. Ability to push, pull or lift objects greater than 50 pounds. Must have ability to hear/ascertain heart, breath and bowel sounds. Must be able to visually discern pumps and monitors. Must be able to write legibly

Customer Care Assistant Resume Examples & Samples

Deals primarily with standard Master Lease Agreements, may prepare documentation on customized MLAs, and may work with some Snap Leases, or is a Transactional process expert
Perform lease entry and booking, maintaining an average turnaround time and quota of orders per month as determined by the manager
Verify and process customer contracts to release orders
Maintain accurate files with all information pertinent to the transaction
Coordinate with other departments regarding customer accounts
Communicate process, requirements and timing to customers and resolve problems; may escalate problems to management level where necessary and appropriate
Ensure all paperwork for the transaction is complete and has received appropriate approvals from all parties
May develop customer account profiles and perform customer service for dedicated account lists

Care Assistant Resume Examples & Samples

Acts as a receptionist for the unit by directing, assisting, and communicating to patients, families, visitors, co-workers and other departmental personnel
Continuous observation of monitored EKG patterns and pulse oximetry as ordered. Sets up, calibrates and Maintains settings and alarms on telemetry module. Obtains rhythm strip at beginning of shift, admission and changes labels strip with patient identification, time, lead monitored, PR interval, ST interval, QRS interval
Trouble shoots telemetry equipment, Ensures monitors are functioning properly, ensure telemetry supplies are available. Accounts for telemetry transmitters, Verifies daily telemetry charges. Identifies changes in rate, rhythm, or pattern, notifying RN of these changes. Responds appropriately to emergency situations, runs a continuous EKG strip and notifies appropriate staff

Monitor Tech Care Assistant Resume Examples & Samples

Promptly recognize patients discomfort and at risk behaviors, respond, and report as appropriate
Monitors patients’ mobility, speaks directly with patients to encourage them to stay in bed as well as preventing patients from falling from bed
Effectively escalates notification process to appropriate staff as necessary by seeking assistance from the hospital nurse when patient is in need, communicating directly and effectively with unit staff in the event that a patient is at risk for a fall, and also activates established protocol immediately in the event that a patient fall is imminent
Provides excellent customer service to all patients, staff, physicians, and family members
Performs clerical duties (i.e., maintains accurate and up-to-date department logs/records, answering phones, intercom, notify the assigned nurse)
Identifies interventions to maintain patient privacy
Department Support Assistant Backup
Previous health care experience, including remote cardiac or fall monitoring experience, desired
Well organized, efficient multi-tasker able to prioritize simultaneous situations

Management Assistant Diabetes Care-vilvoorde Resume Examples & Samples

Extensive diary management and the provision of efficient planning for the Head of Diabetes Care
Organization of internal and external meetings
Handle incoming and outgoing correspondence and tracking of email traffic where necessary
Book flights and make travel arrangements
Streamlining and handling telephone contacts
Receiving guests
Taking minutes of departmental consultations if needed
Complete and accurate records including archiving and proper backup of the archive
Organizing and conducting various administrative processes in back office, sales and tender management (purchasing, bids, tenders, etc.)

Assistant Clinical Care Coordinator Resume Examples & Samples

3 years of experience in an ambulatory setting (emergency room, clinic or health center)
Ability to think clearly and work in a busy clinic
Proficient in the use of Microsoft Office and eClinicalWorks
Knowledgeable about Patient Centered Medical Home guidelines and other regulatory standards

Medical Assistant, Days, Express Care Resume Examples & Samples

Gathers and documents information about patient condition, which include lab values, pain levels, patient education needs, nutritional status and potential complications
Monitors and documents patient status
Participates in the development of the plan of care, including implementation and evaluation of appropriate patient care interventions which may include medication administration (exclusive of narcotics)

Medical Assistant / Care Coordinator PRN Resume Examples & Samples

Under direction and supervision of physician, administers immunizations, EKGs, ear washes, and other patient services
Greets patients in courteous and polite manner
Assists in simple office and minor surgical procedures
Assists with the education of the patient and/or family as directed by the physician. Contacts patients as needed to give testing results instructions from the physician and scheduling of necessary visits
Conducts all front office functions as requested
Answers telephone inquiries and triage calls
Maintains patient medical records in accordance with JSA policy and maintains proper assembly of medical records
Responsible for all laboratory duties including drawing, spinning, prepping blood for testing and maintaining appropriate logs
Maintains equipment and adequate stock levels of consumables in laboratory area. Acts as liaison between all independent lab services and the center
Monitors OSHA compliance of center laboratory
Enters all test requisitions and encounters in the computer
Performs venipuncture and administers medications as required under the direction of a physician
Preferred: Graduation from an accredited Medical Assistant program with a valid MA school certificate OR Registered Medical Assistant (RMA) OR Certified Medical Assistant (CMA) OR 2 – 5 years of practical clinical experience
Ability to perform EKGs
Preferred: Strong phlebotomy skills
Ability to communicate effectively with patients and all levels of personnel in a professional, courteous and effective manner with excellent customer service skills
Must be able to display excellent telephone/switchboard etiquette
Ability to evaluate patient needs, administer prescribed medications, assist physician
With examinations and treatment, prepare and apply dressings, and instruct patients in health measures and self-care as instructed by the physician
Demonstrated clerical skills (typing, filing, telephone courtesy)
Working knowledge of basic Medical Assistant principles and practices
Ability to document and report findings and observations
Ability to provide on-site emergency treatment within scope of practice
Medical office experience preferred
Ability to travel may be required

Post-acute Care Administrative Assistant Resume Examples & Samples

Performance Expectation:Staff Support
Orders office supplies as needed, managing within budget guidelines
Assists with processing of POs, check requests,etc
Coordinates office moves, phones, repairs, printing, faxing, copying, etc
Sets up work stations for onboarding of new staff
Handles all meeting coordination including prep of copying/ printing of documents, scheduling to establish meetings, packets, meals, invitations, reminders, secures space and equipment
Files and manages program documents, including electronic files
Assists with payroll and timely processing of time as needed
Serves as office contact
Assists with travel planning as requested including travel expense report management
Performance Expectation: Business Support
Complies witih confidentiality policies, HIPPA regulations and organizational standards when transmitting protected patient information to external agencies and vendors as needed for placement, payment or referral
Assists in the maintenance of provider contract files and documents
Working with legal, ensures timely processing and filing of documents
Able to generate reports and create spread sheets/data dashboards from obtained data
Able to assist in the development of presentation including power point with supplied data and information
Coordinates provider communication via fax, mailing, phone calls, etc., as needed
Formats, duplicates and mails using provided content
Schedules meetings with all stakeholders as directed
Takes notes and uses word processing to create and edit documents
Tracks obscure information and solve problems that require lateral thinking, networking and knowledge of complex systems with minimal direction
Tracks workflow and deadlines and provides updates to staff as needed
Performance Expectation: Teamwork
Demonstrates the willingness to act as team contributor by assisting other team members whenever possible
Performance Expectation: Miscellaneous Responsibilities
Participates in special projects in order to support the mission of Dignity Health and department
Accepts alternate assignments, as required, graciously
This position requires the full understanding and active participation in fulfilling the Mission of the Organization. It is expected the PAC AAwill demonstrate behavior consistent with the Core Values of the organization
The PAC AAis accountable for staying current with and seeking knowledge of policies, standards of practice and Federal or State regulations pertaining to their role
Two years of vocational training, hospital, medical office experience or relevant work experience required
Familiarity with medical terminology,
Front facing customer service, 6-sigma or other quality program concepts
Knowledgeable and skilled with the use of Microsoft Office products including Excel and PPT
Able to learn other IT systems as needed for completion of role responsibilities including Curaspan, Midas and Cerner
Strong interpersonal and written communication skills are essential
Demonstrated ability to manage multiple tasks or projects effectively

Continuing Care Assistant Resume Examples & Samples

Triages calls according to protocol, answers & resolves questions from members, Members' families, physicians, Skilled Nursing Facilities & community organizations etc
May refer calls to a MD, NP/PA, LCSW, PHN or another appropriate party for further service based upon initial assessment of the call
Is cross-trained to take calls & provide information from Long Term Care Services, Geriatric & Senior Management, Social Services & Centralized Placement
Schedules diagnostic tests w/ the appropriate department for SNF patients, arranges transportation to & from the SNF, notifies he SNF & records of all information in patients chart
Gathers all pertinent information to complete death certificates when a patient expires
Completes form from Decadent
Affairs & closes out chart
Calls in new & refill prescriptions to pharmacies for Long Term Care Patients
Processes & screens all referrals to Senior Services
Explains to new patients both the purpose & types of services offered by the Senior Service Program based upon the needs of the patients
Locates or develops new resources to meet the needs of the patients
Initiates & maintains Data Base Management that provides factual statistical information for administrative review of programs, polices & procedures
Attends Continuing Care Department staff meetings
Orders & receives required patient charts for Quality of Care & Utilization Review, Death Certificates, etc
Provides courteous, helpful & appropriate reception services for patients, visitors & professional staff
Makes suggestions for improvement of services & participates in development of new programs
Performs clerical duties which include
Maintaining current & accurate files
Typing correspondence, memoranda, reports, labels, grant proposals etc
Updating on a monthly basis statistical reports, census & service/activity reports for all divisions
Providing data collection & abstraction to satisfy requirements of proposed & existing grants
KP Service Standards: Follows LMP's ABC's
Takes Initiative: Positive first impression, ask how you can help and give information
Take Care: Protect confidentiality, show respect, value differences, and show empathy
Take Pride: Neat work area, low noise, be professional, support your team and KP
Minimum two (2) years in health care or related field
Medical Office experience preferred
Computer experience/word processing
Course in both Medical Terminology & Prescription Call - Ins must be completed within probationary period
Typing 40 wpm. Typing must be current within one (1) year. Please contact Human Resources for testing
Ability to work with grief, illness, death, aging, psycho social emergencies, drug & alcohol problems & depressed patients
Excellent interviewing skills
Ability to operate a multi-line telephone & excellent telephone techniques

Personal Care Assistant Resume Examples & Samples

Works well with customers; shows understanding and patience
Informs supervisor of changes in customers' conditions and needs. Documents these observations thoroughly and communicates any changes to other staff
Answers emergency call lights and responds appropriately
Charts and logs all emergency calls. Reports all incidents to Customer Care Director and on-coming staff
Performs housekeeping duties and maintains a neat and professional environment
Makes both occupied and unoccupied beds, per customer service plans
Follows procedure for medication reminders (NOT TO ADMINISTER) to ensure correct day, time, and that they are indeed being taken
Assists customers' relatives, visitors, and guests as needed
Maintains a positive and professional environment and projects a calm and competent image
Performs all other duties as requested

Chronic Care Medical Assistant Resume Examples & Samples

Assist Chronic Care team in the support of patients in the execution of care plans
Assist in the coordination of the engagement of patient care plans while providing a high level of customer support
Enhance the practice’s established workflow by assisting Patients calling in to the center and making outbound calls
Guide patients through the health care system
Help patients through care transitions and respecting the patient’s values and preferences
Certified Medical Assistant (CMA) or Registered Medical Assistant (RMA) preferred
1-2 years experience working within a medical office
1-2 years experience working in a call center environment
1-2 years experience with technology and systems
Ability to work with a diverse group of professional and personalities in a team environment
Ability to provide targeted communication, both verbal/written, with exceptional documentation skills
Self-motivated and detail oriented, with an entrepreneurial approach and excellent work ethic
Appropriately handles confidential and sensitive information
Responsive and enthusiastic about assisting with patient care plans
Ability to communicate in a ways that patients understand is critical

Assistant Rec Memory Care Resume Examples & Samples

Contributes to the development of an interdisciplinary plan of care/resident service plan
Facilitates group and individual activities
Encourages patient/resident and family involvement in activities based on patient/resident interest, preferences and life story
Cues patients/residents to ensure engagement in activity
Provides resources and materials to address the special interest of patients/residents for independent engagement
Makes recommendations to the Homestead Assistant Recreation Director or Program Director regarding recreation equipment/supplies required to meet the needs of the patients/residents and assures that adequate supplies are available
Assists in the organization, maintenance and storage of the Recreation Department supplies
Assists in transporting patients/residents to and from Recreation programs
Promotes a culture of safety to ensure a healthy practice and living environment
Supports an environment that is respectful, team oriented and responsive to the concerns of staff, patients/residents and families
Ensures Point Click Care (PCC) is utilized according to the Business Processes
Reports changes in patient's/resident's condition, patient/resident/family concerns or complaints to Homestead charge nurse and/or Program Director
Participates in shift to shift communication between incoming and outgoing staff
Stays and works beyond scheduled shift if needed to meet state staffing requirements and/or needs of patients/residents

Care Assistant Resume Examples & Samples

Completion of an accredited Nursing Assistant program (or military medical specialty training)
Six months related work experience, preferably in a hospital setting
Prefer experience in a specialty unit
Preference is given toward applicants with experience as both a Certified Nursing Assistant and Unit Coordinator

Assistant Manager, Business Care Resume Examples & Samples

Deliver consistently excellent inbound or outbound service over the telephone or non-phone means to internal / external customers on corporate banking products in an effective and efficient manner in order to achieve total customer satisfaction and KPIs
Understand customers’ needs and provide appropriate solution
Provide advisory service / insight to cope with customer needs, if needed
Solicit customers’ feedback and identify problem trends for improvement actions
Record, track and coordinate the resolution of all customer queries
Adhere to professional standards of behavior & conduct in dealing with customers & fellow CSOs
Work closely with Team manager/ Operation manager, product owners or business to identify the areas of improvement based on customer enquiries landscape
Handle ad-hoc projects or customer issues analysis

Customer Care Assistant Resume Examples & Samples

Call center agents providing prompt professional customer service or call center procedures
Answers calls or inquires from customers or claimants to explain services
Ensure that all call inquiries are promptly addressed, documented with proper follow-up and professional customer service
Must maintain prompt and consistent attendance
Must have pharmacy knowledge, medical terminology and keying skillsSearch Jobs US

Jays Care / Program Assistant Resume Examples & Samples

Organizing set-up of all game-day technology, including kiosks
Maintaining all technology, including reporting and scheduling with Canadian Bank Note
Greeting all staff, volunteers and visitors while exuding passion for the program
Organizing staff check-in and tablet sign-out with close attention to detail, including preparing game-day paperwork
Training new volunteers on goals, key messaging and technology as per Alcohol and Gaming Commission of Ontario’s Policies and Procedures
Storing and organizing inventory
Assist with team building exercises (and Lead when necessary)
Responsible for reconciling 50/50 raffle tickets sale Cash Out Reports with associated deposits
Working both independently and part of a team while contributing to the team’s success
Be knowledgeable on Blue Jays & Rogers Centre policies
Supporting and collaborating with other Toronto Blue Jays Game Staff (e.g. Ushers, Security, etc.) to assist Guests who require assistance or attention when needed
Prior non-profit, fundraising or sales experience a benefit
Exceptional problem solving skills essential
Ability to multitask in a high-paced environment
Knowledge of responsible gaming an asset
2-3 years customer service experience
Prior cash handling experience a requirement
Ability to quickly and efficiently sort, count and separate large quantities of cash
Experience calculating total deposits received, and reconciling total cash-outs
A passion for teamwork and the ability to understand, communicate and perform in a team setting
Must be self-motivated and driven by the change your work is creating
Prior work with Canadian Bank Note and/or Alcohol and Gaming Commission of Ontario considered an asset
A requirement to attend all Toronto Blue Jays home games, and ability to work flexible hours, including evenings, weekends and holidays as required
The scheduling for this position will be shift-work, approximately 5-7 hours per shift, based on the Blue Jays home schedule (81 games April-September)
Candidates must be 18 years old +
Successful candidate will be required to provide professional references

Care Assistant Resume Examples & Samples

1 year CNA/nurse assistant/care giver in a healthcare setting
EKG experience
Current American Healthcare Provider BLS

Care Assistant Palmetto Bay Resume Examples & Samples

Restock supplies such as gloves, gowns, linen, medical equipment, assists with room preparation and turnover
Identifies the needs of the patient and provide necessary supplies accordingly
Assists with transporting patients for special procedures
Ability to manage multiple priorities and collaborates in a team environment
CPI (Crisis Intervention Training) preferred

Care Assistant Resume Examples & Samples

Assists patients with activities of daily living to include bathing, personal hygiene, nutrition and comfort measures, changing bed linens, and diapers
Performs vital signs, heights, weights, head circumference & other measurements and records the results in the Electronic Health Record according to nursing and hospital policies & procedures
Recognizes accepted priorities for care needs and takes direction for re-prioritizing from the RN
Performs other assigned tasks to promote efficient practice operation and contribute to the provision of quality patient care
Greets and welcomes patients, families and visitors. Communicates information regarding MCH services and delivers excellent and timely service and support
High school education or equivalent preferred
Ability to effectively work in a collaborative environment and follow the direction of the Registered Nurse and/or Nursing Leader
Ability to apply principles of evidenced-based practice, analytical thinking and service excellence in practice

Vitamins / Body Care Assistant Resume Examples & Samples

At least 1 year experience in vitamin, health and beauty, and/or related retail experience
Ability to pass applicable food safety training courses and/or certifications as required by state and/or county law and maintain compliance by keeping certifications up to date
Must be able to pass a background check
Is highly organized with great attention to detail
Ability to take direction and follow through
Previous experience in a grocery or retail environment; natural foods background a plus

Embedded Care Administrative Assistant Resume Examples & Samples

Provides administrative support to the embedded care team members, including preparation of meeting agenda and recording meeting minutes to ensure appropriate follow-up of open issues
Assists embedded care team with tracking case load activity, on a weekly basis
Supports management with new employee orientation, training, provisioning, etc
Generates reports and forwards for review before submitting to appropriate parties, based on contract terms including but not limited to Athena, par8o, etc
Assists with workflow activities as directed by management
As appropriate, supports handling, sorting, triaging of incoming referrals as determine by workflow algorithms
Reviews and prioritizes mail and facilitates distribution to appropriate team member
Responds to incoming provider and beneficiary calls as necessary
Assists embedded care team with scheduling appointments with providers and beneficiaries, mailing educational materials, coordinating with physician office staff
Provides excellent customer service to both providers and beneficiaries
Other duties as assigned by Director, Embedded Care, or designee

Care Assistant Resume Examples & Samples

Motor Neurone Disease
Manual Handling
Enteral (PEG) Feeding

Personal Care Assistant Resume Examples & Samples

Handles food and equipment according to sanitation policies and procedures
Reports any discrepancies in his/her area to department supervisor
Sets up trays for meals/works tray line position
Processes soiled trays, dishes and utensils from carts through dishwasher; 8. Controls use of soap and cleaning agents in dishwasher
Returns clean items to appropriate places
Assists in the serving of food on the tray line
Washes pots, pans and other equipment as necessary
Performs daily or scheduled cleaning duties, in accordance with established policies and procedures; Scrubs and mops floors, cleans and sanitizes equipment
Empties trash contains regularly
Prepares snacks and beverages from between-meal service to customers; 17. Prepares nutritional supplements and tube feeding products and delivers to customer areas
Performs other tasks as assigned by the Food Service Director

Care Assistant Resume Examples & Samples

Applies, monitors, and documents restraint usage
Collects urine, stool, and sputum specimens
Performs and documents point-of-care testing
Completes bedmaking and cleaning assignments on the unit
Adheres to Universal precaution, infection control, OSHA, and other regulatory policies and procedures. Maintains safe work practices and follows facility safety procedures
Performs respiratory care equipment application and monitoring under the direction of the RN/LPN

Medical Assistant Team Care Resume Examples & Samples

Scribes documentation of the visit into the medical record by remaining in the exam room with the physician as the patient is treated
Monitors physician in-basket and returns patient phone calls
Excellent verbal communication skills and understanding of medical terminology are essential for success in this role

Personal Care Assistant Resume Examples & Samples

Works well with residents; shows understanding and patience
Informs supervisor of changes in resident's conditions and needs. Documents these observations thoroughly and communicates any changes to other staff
Charts and logs all emergency calls. Reports all incidents to Resident Care Director and on-coming staff
Provides personal services for the residents in a professional and efficient manner
Performs dining room duties and assists with dining needs of residents
Makes both occupied and unoccupied beds, per Resident service plans
Assists Residents relatives, visitors, and guests as needed
Concerns him/herself with the safety of all Community residents in order to minimize the potential for fire and accidents. Also ensures that the location adheres to the legal, safety, health, fire, and sanitation codes by being familiar with his/her role in carrying out the site's fire, safety, and disaster plans and current MSDS
Puts customer service first. Ensures that residents and families receive the highest quality of service in a caring and compassionate atmosphere and recognizes individuals' needs and rights

Ambulance Care Assistant Resume Examples & Samples

Understand patients special needs and mobility to ensure their safe transport ensuring the patients dignity and respect is maintained
Drive an ambulance or ambulance car
Liaise and report to Control as directed within operational procedures in updating location and status and respond appropriately to instructions
Carry out any other duties relevant to the role as directed by Control and/or the Service Delivery Manager
Full driving license required
Experience of similar related role
Ability to work effectively as part of a team
Application of common sense approach
Physically fit able to lift patients
A caring attitude towards patients and an outgoing, friendly manner, able to show empathy
The post holder must be willing to undergo suitable training including Manual Handling, Risk Assessment, Customer Services, client induction, advanced driving and first aid
Demonstrate high level of commitment to the provision of an efficient and effective service
Ability to work to deadlines, at times under considerable pressure, without compromising standards of performance, calm under pressure
Completed, clear Enhanced DBS checkPeople who applied for this job also applied for
ACA - Lewisham Hospital

Personal Care Assistant Resume Examples & Samples

Works well with Residents; shows understanding and patience
Informs supervisor of changes in Residents' conditions and needs. Documents these observations thoroughly and communicates any changes to other staff
Provides personal services for the Residents in a professional and efficient manner
Performs dining room duties and assists with dining needs of Residents
Assists Residents' relatives, visitors, and guests as needed
Concerns him/herself with the safety of all Community Residents in order to minimize the potential for fire and accidents. Also ensures that the location adheres to the legal, safety, health, fire, and sanitation codes by being familiar with his/her role in carrying out the site's fire, safety, and disaster plans and current MSDS
Puts customer service first. Ensures that Residents and families receive the highest quality of service in a caring and compassionate atmosphere and recognizes individuals' needs and rights

Customer Care Assistant Ri-br-en Resume Examples & Samples

Process orders, refunds, applications and requests
Deal directly with customers either by telephone, electronically or eventually face to face
Respond promptly to customer inquiries
Handle and resolve customer complaints
Provide delivery information
Communicate and coordinate with internal departments
Assisting Sales department
Dealing with incidences in invoicing and deliveries
Main contact for the designated area

EVV Care Coordinator Assistant Resume Examples & Samples

Support care coordinators in provision of care coordination activities to support members and their families/caregivers in accessing needed services
Make phone calls to appropriate agencies for referrals and services
Provide administrative support for the care coordination team
Identifying and referring cases appropriately and direct calls to the appropriate area
Other duties deemed necessary for efficient and effective unit operations
Customer service experience required (testing will be given)
Excellent communications skills (both verbal and written)
Must be able to handle interruptions, set priorities and adapt to change
Have PC knowledge; Knowledge of Microsoft Office, including Outlook
Supports Interdisciplinary Care Team (ICT) activities by contacting members telephonically and/or by mail as a reminder of upcoming appointments or missed appointments
Initiates contact with members recently discharged from an acute care setting to confirm follow-up appointments and assists with scheduling as necessary
Coordinates transportation if necessary

Care Assistant Resume Examples & Samples

Have a caring and compassionate nature
Can commit to regular hours on an on-going basis
Manual driving licence required as you will be required to drive clients mobility vehicle

Care Coordinator Assistant Resume Examples & Samples

Works under the direct of the HAP Midwest Case Manager to provide support for case management functions for the MI Health Link membership as assigned
Performs entry of data into McKesson CCMS (Care Management System), Integrated Care Bridge (ICBR) and other systems as required
Responsible for tracking completion of the members’ Level 1 Assessment (HRA), initial IICSP and annual HRA reviews, required follow-ups and updates of the IICSP
Responsible for making follow-up phone calls and/or written reminders as assigned
Assists Care Managers with answering and triage of calls from members, providers, vendors, other staff, etc
Works in collaboration with the HAP Midwest ICT Coordinator to schedule ICT meetings for Case Managers
Works in collaboration with appropriate staff (Customer Service, ICT Coordinator, PHIP Coordinator, LTSS Coordinator) to address barriers that may interfere with a member’s access to ICT meeting and/or care (e.g., transportation, interpretation services, etc.)
Works in partnership with other HAP Midwest staff (Provider Representatives, Medical Director, UM, Referral, Denials and Appeals, Customer Service, PIHP, LTSS, and other support and management staff) as necessary to support all the Medicare programs for HAP Midwest
Works in collaboration with Case Managers to refer members based on their identified needs (complexity) to appropriate Care Coordinators (external vendors), LTSS Coordinators and PIHP Coordinators
Responsible for completion of member and/or provider letters as required and mailing of letters and/or copies of the member’s Care Plans to appropriate persons. Also, ensures batch mailings are executed daily as indicated
Maintains statistical data, reports and logs as required
Participates in staff meetings and other meetings as required
Other activities, as directed by the Manager of Medicare Health Services
High school Diploma or GED required, with data entry and medical terminology background
Associate’s degree in health related field preferred
Minimum of three (3) years facilitating and documenting care planning or specific health related notes required
Experience in dual (Medicare and Medicaid) eligible managed care systems and/or programs preferred
Experience in health care or managed care organization preferred

Medical Assistant Idaho Heart Care Resume Examples & Samples

High School Diploma or equivalent required. Graduate from an accredited Medical Assistant program
Provides medical assisting care to an assigned patient population under the direction of a provider, RN, or LPN
Maintains a complete, accurate, and legible patient medical record
Assists in emergency situations under the direction of the provider, RN, or LPN
Maintains confidentiality regarding patient and business functions of the organization, i.e. HIPAA

Care Coordinatior Assistant Resume Examples & Samples

Maintain relationships with providers and referral sources
Issue service authorizations and arrange care services indicated on member’s plan of care
Enters complete and appropriate documentation in care coordination system
Screens incoming calls for care coordination
2 years of healthcare or office experience required
2 years of health care paraprofessional or office managerial experience preferred
Knowledge of medical terminology preferred
Initiates appointment reminder calls and confirms the member attended the appointment
Responsible for contacting network providers/specialists to request and obtain consultation and diagnostic reports as requested by the Medical Director or Care Coordinators
Responds to inquiries from providers, members, families and internal staff regarding the BlueCare Plus program
Adheres to CMS and the Bureau of TennCare guidelines regarding the Dual Eligible Special Needs Program (DSNP) including the Model of Care (MOC) when assisting care management functions

Vitamin / Body Care Assistant Resume Examples & Samples

Providing World Class Customer Service as a number one priority
Creating inviting, full and shopable departments
Assisting the department managers in ordering for vitamin and body care departments and maintaining accurate inventory levels
Assisting in managing as well as participating in tagging, facing, rotating, cleaning, markdowns, stocking, and backstock
Conducting active and passive demos
Working with the department managers to address performance issues within the department
Supporting store opening and closing activities including Daily Sales Report (DSR) and cash handling and cashier closeout responsibilities
Maintaining the safety and security of customers and employees
Using SAP and inventory management software, emailing and utilizing other IS programs as needed
This position has limited Manager on Duty but is never intended to be the overall Manager on Duty for the store
High School diploma, GED or equivalent preferred
1 year of experience supervising others preferred
1 year of experience in vitamins/supplements preferred

Long Term Care Assistant Resume Examples & Samples

Manage, evaluate and verify accuracy of information in multiple software applications for all Kaiser Permanente members residing in licensed Skilled nursing facilities. Process all incoming referrals for skilled nursing, verifying benefits and eligibility. Effectively communicate to team members, the member's level of care and benefit status. Update and research questions/queries made by department members (physicians, nurse practitioners, physician assistant, care coordinators, utilization managers) processing admits/discharges in the access database and Epic Healthconnect. Concurrently research accuracy of member data to ensure reliability, validity and integrity of information received from various facilities and other Kaiser Permanente departments. Manages and verifies accuracy of out-of-area, home SNF benefit and out-ofcontract facility agreements and authorize referrals in TAPESTRY for all SNF admits
Design, maintain, and continuously improve reporting systems for SNF program including, but not limited to, Navi Health, QM satisfaction surveys and SNF census
Assure timely communication of information to the SNF Program supervisor and clinical operations manager for financial and utilization analysis. Maintains filing system for SNF program. Data entry of NaviHealth statistical information. Run reports as needed. Answer multi line phone calls and triage to appropriate staff or department
Acts as a resource to supervisors, clinicians, and support staff to meet information needs. Determine patient current benefit coverage using CMS and report finding to Supervisor and SNF care coordinators. Provide administrative support to all members of the SNF Program. Maintain Access database for Web site directory for SNF. Attend departmental meetings. Provide administrative support to the, SNF Clinical Manager and SNF Supervisor
Minimum two (2) years of experience in data entry or clerical work
Working knowledge of Kaiser Permanente systems
Associate's degree in Business Administration

Customer Care Assistant Resume Examples & Samples

Investigation and resolving of pre-delivery and post-delivery issues to the satisfaction of the client and act on behalf of the customer with other Dell departments to ensure proper resolution of the problem
E-mail communication to support sales service provided to customers
Advise and support a group of public and large enterprise clients to their highest satisfaction

Managed Care Assistant Resume Examples & Samples

Assists in setting up appointments, keeping records and performing routine follow-up
Provides support to Claim department in areas requiring specialized skills or knowledge
Handles requests for physical therapy, durable medical equipment (i.e., walkers, home commodes, etc) and test/surgical requests
May refer test / surgical request to either in-house Case Managers or outside Case Managers for formal utilization review
Prepares, orders, and maintains records, reports, registers and schedules
2 to 4 years of related experience in either a medical office of in workers' compensation claims. Medical or Nursing education preferred
Must have good written and oral communication skills in order to compose file notes, complete utilization review referrals, and compose medical authorization letter
Efficient work/time management skills needed in order to meet strict utilization review deadlines

Vitamin / Body Care Assistant Resume Examples & Samples

21 years of age or older
Ability to pass food / alcohol handling training courses and/or certifications
Ability to manage changing priorities and to stay focused with the task at hand
Possess a sense of urgency in the completion of tasks
Must be cashier trained and able to count currency
Proficient in MS Word, Excel and Outlook

Paitent Care Assistant Resume Examples & Samples

Provides direct patient care as delegated by RN staff
Assists in the admission, transfer and discharge process
Answers call lights and telephone
Performs sterile procedures including urinary catheterizations as delegated by a RN

Medical Assistant, Vein Care Clinic, Hours Resume Examples & Samples

High School equivalent
Medical Assistant certificate required
Multi-skilled Training: EKG, phlebotomy,

Personal Care Assistant Resume Examples & Samples

Must possess the ability to deal tactfully with personnel, residents, family members, visitors, government agencies/personnel, and the general public
Must be able to see and hear or use prosthetics that will enable these senses to function adequately to ensure that the requirements of this position can be fully met
Must be in good general health and demonstrate emotional stability

Certified Medical Assistant Dale Road Care Center Modesto Resume Examples & Samples

Knowledge of basic anatomy and physiology
Knowledge of scope of practice of a Medical Assistant
Knowledge and understanding of medication administration
Ability to learn and successfully utilize the electronic health record
Competency in basic Medical Assisting skills such as medication administration, chart documentation, taking vital signs, preparing patients for exam, performing basic testing such as finger sticks, ECGs etc
Ability to efficiently operate office equipment, i.e. fax, photocopy machine, etc
Organizational skills are important for this position

Physician Assistant, Home Care Resume Examples & Samples

Contribute to the interdisciplinary care plan with the rest of the care team in a weekly IDG (interdisciplinary group) meeting
Licensed physician assistant with an active Florida State License
Experience in geriatrics, internal medicine or palliative care
Solid computer skills to accurately document observations, interventions, and evaluations pertaining to client care management and services provided, utilizing electronic medical records

Care Assistant Resume Examples & Samples

Know, understand, incorporate, and demonstrate the Mission, Vision, Values and Guiding Behaviors of Trinity
Check residents routinely to ensure that their safe and that their personal needs are met
Assist in the dining process, serving residents their meals. Report changes in the residents eating habits to the
Previous experience working in long-term care or with the geriatric population preferred
Must possess outstanding verbal and written communication skills
Self-starter, highly motivated with a high productivity level
Possesses a high degree of personal accountability, responsibility and strong decision making abilities
Must possess the ability to plan, organize, develop, implement and interpret programs, goals, objectives, policies

Care Assistant HFA Resume Examples & Samples

Clean equipment, closets, drawers, beds and other resident living spaces as needed
Enters information and documentation (see #13) from Clinical Support Specialist
Report occupational exposures to blood, body fluids, infectious materials, and hazardous chemicals in accordance
Ability to adapt to ongoing change and work in a fast-paced, customer-driven environment

Administrative Assistant Work Care Days Resume Examples & Samples

Arranges for efficient and orderly registration and flow of patients
Insures that adequate demographic and insurance information is collected and the patients are aware of medical center policies and procedures
Works collaboratively and efficiently with Patient Access and Registration as necessary
Answer all phone calls for WorkCare
Responsible for coordination of information for all WorkCare and ED WorkCare patients and communicating information to company
Responsible for getting claim numbers and tracking WorkCare patients
Will work closely with WorkCare Nurse, Provider and Manager
Coordinates and performs a range of staff and/or operational support activities; serves as a liaison with other departments in the resolution of day-to-day administrative and operational problems. Screens, prioritizes, and routes telephone calls
Provides administrative support by taking initiative, anticipating needs and carrying out projects in a timely manner within delegated scope of authority
Uses knowledge of computer skills for calendar/schedule management; to compose and edit correspondence, develop spreadsheets and presentations following verbal direction, or from knowledge of project goaEstablishes, maintains, and updates files, databases, records, and/or other documents; develops, maintains and performs routine analyses and calculations of data for internal reports
Assists management and staff in problem solving, project planning, and development and execution of stated goals and objectives
Attends meetings or conferences as assigned; may prepare, transcribe, edit, and distribute agendas and/or minutes of meetings
Schedules and coordinates meetings, events, appointments, and/or other similar activities for supervisors
Keeps abreast of industry trends and competitive practices as they relate generally to the function
Other: Performs related duties as required
Formal training on a personal computer to utilize various business software programs including word processing, data base management and spreadsheets. Experience on an advanced level
Preferred (i.e., Microsoft Office products such as Word, Excel, PowerPoint, Access, etc.)
Minimum of 3-5 years medical administrative / front desk / billing experience, within the last five years
Working in the healthcare field preferred

Bank Ambulance Care Assistant Resume Examples & Samples

Assist, move and handle patients, who may be ambulatory or wheelchair bound, using appropriate equipment
Where necessary e.g. carrying patients up the stairs using carry chair, moving immobile patients in and out of bed, wheelchairs into and out of the vehicle and on stretchers as necessary
Ensure patients are safely seated whilst in transit
Minimise and deal with aggressive and abusive behaviour to reduce risks to safety and ensure patient welfare
Ensure the use of appropriate equipment and approved manual handling techniques
Maintain the cleanliness and ensure the routine daily checks of designated vehicles are carried out prior to deployment
Assist patients when entering and leaving their homes and take all reasonable actions to ensure the safety and security of their property
To be flexible on a daily basis in relation to shift finishing times
Maintain records as appropriate. Comply with all G4S instructions, procedures, guidelines, protocols, policies and relevant systems and adhere to all statutory legislation
Strong communication skills, interpersonal skills and ability to express empathy
Duties will involve lifting and moving patients

Certified Medical Assistant With Limited X-ray-convenient Care Resume Examples & Samples

High School Graduate
Graduation from a recognized Medical Assistant program required. Medical Assistant Certification required
Experience in either an urgent care facility or family practice office preferred
Current Limited X-Ray License through the Oregon State Board of Radiology required
Current BLS certification from the AHA required
Communications skills enabling adequate information flow in a pleasant manner, not only with co-workers and patients, but also with telephone, fax and computer communication
Competency in the performance of patient care skills
Adequate visual and hearing ability to read and perform clinical procedures safely
Assesses patients and alerts physicians to potential life-threatening situations. Recognizes critical diagnostic data and alerts the physician in a timely fashion. Recognizes changes in patient condition and reports appropriately
Obtains a brief history on all patients according to departmental standards. Assesses and documents patient’s vital signs and other pertinent information upon admission. Reassesses patient’s condition following therapeutic intervention
Determines priorities of care and intervenes in those cases falling outside the parameters of normal clinic protocol (i.e., isolating and obtaining physician for suspicious rashes, prioritizing patients potentially requiring transfer to a higher level of care, identifying Occupational Medicine patients and instituting employee specific protocols
Anticipates the need for selected diagnostic tests and initiates testing when appropriate. Carries out testing procedures when ordered. Prepares patient for examination and procedures according to departmental standards

Care Assistant Resume Examples & Samples

Performs basic clerical duties including answering the phone, maintaining records, and filing
Ability to navigate and document in the EHR on behalf of the Physician
Manages tasks and communications within the EHR
Responds to priority requests within acceptable time frame
Investigates inconsistencies in medical reports
Associate Degree Level or equivalent as Medical Assistant or Licensed Practical Nurse (LPN) is preferred
Minimum three (3) years of experience working in a medical office
Working knowledge of medical terminology, basic patient care, medical office practice procedures, and good telephone etiquette is required

Immediate Care Medical Assistant Resume Examples & Samples

Greet patients and escort them to exam room
Document vital signs, allergies, medications and reason for office visit
Provide front office support as needed
Graduate of an accredited medical assisting program is preferred

Medical Assistant Care Coordinator Resume Examples & Samples

High School diploma or equivalent education/experience (3-5 years progressively more responsible related work in the healthcare field)
At least one year post high school education (jr college or university
Graduate of an accredited Medical Assisting program approved by PAMF and/or equivalent
AAMA, AMT, NCCT, or CCBMA certification required within twelve (12) months of hire

Care Assistant Resume Examples & Samples

Assists Teachers in providing a warm, nurturing environment, models and encourages appropriate social interactions and assures individual age appropriate activities for each child
Assists with hand washing, diapering, and toileting
Assists in the distribution of snacks and meals to children and families
Helps in the preparation of instructional aids and materials for classroom activities
Ensures that storage areas, the kitchen and classroom environments are properly supplied, clean, and safe
Provides light clerical support (i.e. filing, data entry) when needed
Entry level position; however at least one (1) year previous child care experience preferred

Clerical Assistant / Eye Care Services Resume Examples & Samples

Knowledge of optometric terminology, procedures, and optometric billing
Ability to work with staff and students
Ability to carry out written and oral instructions

Transitional Care Program Assistant Resume Examples & Samples

Provides assistance toTransitional Care Coordinationteam to provide patient access to medications before discharge
Identifies patient’s prescription benefits
Obtains pharmacy benefit information
Requests prescriptions for patients from health care providers
Obtain prescriptions from UMMC pharmacy to delivers prescriptions to patient
Provides timely retrieval and updates of new patient referrals to the Transitional Care Coordination program
Electronically retrieves new patient referrals through system report or pager communication. Disseminates referral to the clinical team. Discusses patient referrals to determine if patient meets acceptance criteria with the clinical team
Communicates the status of the patient referral to referral source in a timely manner
Documents referral status within the Electronic Medical Record
Identifies internal and external community resources such as housing, transportation, pharmacy assistance program and makes referrals in collaboration with the clinical team. Assists with maintenance of electronic list of internal and external community resources to assist patient with continuum of care
Provides transport tokens or vouchers, documents administrative details on the transportation log
Documents all patient interactions,both telephone and in-person in the appropriate ElectronicMedical Record, regarding continuum of care
Ensures continuity of care with Primary Care Providers and Specialists
Schedules patients for appointments with health care providers
Reminds patients of pending appointments and contacts them to enquire into reasons for missed appointments
Attends appointments with the patient’s health care providerif Care Coordinator or Clinical Social Worker are unable to attend the patient’s appointment with a health care provider
Orders and maintains office supplies and equipment and maintains related expense records
Assists with the review of patients chart to ensure all necessary information has been documented in the patient chart
Schedules and coordinates teams meetings, appointments, travel arrangements and conferences. Assists with preparing agendas, assembles background materials. Attends meetings, prepares notes and performs required administrative follow-up
High School Diploma or equivalent (GED) is required
Maryland Board of Pharmacy registration required
Two (2) year of experience as a pharmacy technician is required. Some general clerical and/or administrative experience is preferred
Current, valid, Maryland state drivers’ license is required

Medical Assistant Heart Care Nampa Resume Examples & Samples

MA certification from one of the following required within 90 days of hire date
Meet health system's Guiding Behaviors and Caring Standards including interpersonal communication and professional conduct expectations
Obtains vital signs, patient histories, verifies patient medications, etc. per provider instructions. Assists provider with diagnostic/therapeutic procedures in a safe, clean, competent manner/environment
Maintains a clean, safe, well-stocked nursing area, including patient examination rooms
Performs clerical functions including prior authorizations, referrals, laboratory/diagnostic, and referral tracking, processing insurance forms, etc
Performs clinical procedures in accordance with training after competence has been documented and per provider’s orders within Medical Assistant scope of practice
Maintains a working knowledge of clinic office protocol/procedure
Provides clinical telephone communication as defined by policy and per provider instructions
Attends continuing education to maintain medical assistant clinical ladder
Administers medication in accordance to policy
Explain procedures to patients and family members per provider’s instructions
Observes aseptic techniques, Universal Precautions, and other regulatory mandate (e.g., OSHA, CLIA, CMS, Joint Commission)

Care Managment Assistant Resume Examples & Samples

Serves as the primary contact with payers, receiving and prioritizing requests and sending clinical information for authorization of services based on contractual requirements
Promptly communicates utilization review needs, days authorized, denials, and other communication from the payers to care managers and physician advisors
Collaborates with the revenue cycle staff and others to research payment sources
Maintains a current list of contractual requirements and contact information by payer (as communicated by payer contracting). Promptly distributes new information and communicates changes to care management staff and leaders
Requests and retrieves medical records from the Health Information Management for retrospective utilization or quality assurance review
Delivers routine regulatory notices to patients in the required timeframe (i.e. "Follow-Up Important Message from Medicare" at least one day before the patient's expected discharge date)
Performs a variety of specific clerical tasks to support care management services (i.e. prepares and prints reports; prioritizes and schedules appointments; distributes and/or communicates requests; retrieves phone; fax, email, and other messages and/or mail; scans and copies documents as needed)
Supports advanced care planning by delivering advance directive information and notarizes documents upon request
Supports a compliant patient choice process by ensuring online provider lists are current in all systems, distributes provider list to patients/families as instructed, prior to patient choice consult performed by the care manager/social worker
Provides support for transition planning (i.e. prepares transfer packets for transition to post-acute/community-based facility or services; ensures resources and documents are routinely updated in the Integrated Care Management website; arranges transportation, confirms arrangements; communicates with the patient/family and next service providers)
Consistently documents all communication, actions, and information
Promptly reports issues and concerns to the departmental chain-of-command
Assists with special programs including data collection for process improvement projects

Physician Assistant Department of Supportive Care Resume Examples & Samples

Graduate of an accredited Physician Assistant program or a Master’s Degree as a Physician Assistant
Three years clinical experience in medical oncology
Current California Physician Assistant License

Ambulatory Care Assistant Resume Examples & Samples

Initiative - Looks for opportunities to improve performance; manages time, work, and relationships effectively and efficiently
Professionalism - Treats others with respect; abides by the institutional values; displays a positive and cooperative attitude; adheres to the workplace Code of Conduct and compliance policies
Teamwork - Works proactively and collaboratively with others to streamline work and achieve mutual goals

Medical Assistant Care Coordinator Resume Examples & Samples

Reviews monthly Care Gap data from the Managed Care Department for Family Medicine and General Medicine clinics
Works assigned Care Gap reports as directed
Obtains and reviews daily ED visits reports to assist with identification of high ED utilizers
Contacts insurance Case Managers under the direction of the RN Care Coordinator Manager, and implements plans to follow up with patients, to include phone calls, video discussions to assist in preventing or reducing ED visits
Works daily list of hospital discharged patients to coordinate and/or schedule post discharge and transition of care visits
Assists with follow-up plans for high-risk patients, as directed by RN Care Coordinator Manager
Reviews Healthy Planet Performance of each clinic monthly and identifies measures that require improvement, and communicates to RN Care Coordinator Manager
Assists with review of HEDIS scores of each provider
Available to clinics to assist with resolving medications formulary issues, to include prior authorizations when clinic staff are experiencing difficulties
Assists with distribution of reports to individual clinics
Assists with maintenance of database and relationship with community resource providers
Adhere to all regulatory requirements such as, Joint Commission, CLIA, HIPAA, etc
Provides and documents care coordination
Participates and demonstrates ability to be an active member of a team based group practice
2-3 years’ experience in an ambulatory primary care setting preferred

Medical Assistant Team Care-internal Medicine Resume Examples & Samples

Performs a comprehensive health maintenance review and provides an oral report to the physician regarding patient history and chief complaint
One year of experience with EPIC or related medical records system is preferred
Must be able to type a minimum of 30 words per minute (assessed at time of application) or demonstrable personal computer keyboard skills

Care Coordinator / MA / Medical Assistant Resume Examples & Samples

Must demonstrate the ability to think and work effectively and accurately complete tasks within established deadlines. Must be able to work independently to solve problems and to prioritize tasks and deadlines
Strong computer skills, Microsoft applications, and EMR knowledge required
May require occasional lifting or carrying of light equipment or supplies

Surgery Care Assistant Resume Examples & Samples

Prepares patients for procedures by reviewing medical history, appropriately positioning patient and cleaning/shaving/numbing testing sites as appropriate
Interprets, describes and reports test results. Recognizes recording errors and artifacts and reacts appropriately
Prepares and maintains equipment, supplies and lab area
Monitors and maintains appropriate stock levels of supplies and equipment in the procedure rooms and in the department. Demonstrates flexibility in staffing patterns
Ordering & stocking unit supplies of all types needed for patient care and locating shared equipment within the hospital. Timely and efficient completion of tasks is required for quality patient care

Clinical Care Coordinator Assistant Resume Examples & Samples

Registers patients in the system based on physician status so that bed placement can occur and a patient can be established
Verifies patients’ insurance coverage, i.e., status (active), effective date, benefit levels, network or non-network, deductible amounts. Determines if pre-certification is required and precerts as necessary
Verifies continuum of care benefits on specific cases identified based on DRG level and possible continued care needs. Assists with the flow of information as requested
Notifies payer, as required, of patient’s admission and level of care, either online or via telephone
Prints and updates documents as information is updated and /or a change in patient status occurs
Assists in the submission of medical information to payers and community care providers
Communicates with payers via telephone, fax, or online regarding nurse reviews and authorization of patient days
Assists the care management team to assure patients receive the right care at the right time in the right place
Coordinates efforts with the pre-certification department on pre-planned surgeries / admits to facilitate authorizations and level of care
Reviews all Medicare secondary forms to assure correct primary carrier is billed for Medicare eligible patients
Updates and corrects insurance information in the computer system, and notes via email, telephone or fax the appropriate departments to assure accurate financial data is available
Provides information to the Department of Human Services’ caseworkers needed to release Medicaid spend downs for patients
Maintains time and attendance system for department
Monitors and orders office supplies
Responds to routine inquiries, referring to other staff members as necessary. May act as receptionist, screen visitors and telephone calls. May process department mail
Organizes and coordinates workflow for department including record keeping, reporting systems and maintaining appropriate clerical support. Collects and disseminates confidential data. Initiates, composes and types correspondence
High school graduate or equivalent. Associate’s degree preferred
Must have knowledge of medical terminology and possess excellent spelling and grammar skills. Previous insurance background preferred
Excellent interpersonal skills are required in dealing with patients, co-workers, insurance companies, physicians, ancillary departments and payers. May be subject to stressful situations with physicians and ancillary departments. Must be a team player. Works in the department as needed in designated areas
Must possess excellent telephone etiquette skills and be committed to providing excellent customer service
Demonstrated ability to manage and prioritize multiple activities while working in a fast-paced environment. Must be detail-oriented and have a high degree of organizational skills. Ability to interpret data in situations where the problems are moderately complex, and coordinate the activities of the department
Must have experience working with computers, standard office equipment and have satisfactory speed and accurate keyboarding skills (45 wpm.) requires a level of knowledge of secretarial and office procedures relating to record keeping and filing
Possesses the ability to direct and lead others

Home Care Assistant Resume Examples & Samples

A.A. Degree
Current state Physical Therapist Assistance license
Current BCLS (AHA) Certificate upon hire and maintain current

Customer Care Assistant Resume Examples & Samples

Provide EXCELLENT Customer Service in each and every interaction with callers
Ability to express empathy and provide first call resolution
Provide troubleshooting assistance to customers&#8217
Recommend services that best suit the customer

100

Ambulance Care Assistant Resume Examples & Samples

To understand patients special needs and mobility to ensure their safe transport ensuring the patients dignity and respect is maintained
Assist, move and handle patients, who may be ambulatory or wheelchair bound, using appropriate equipment where necessary e.g. carrying patients up the stairs using carry chair, moving immobile patients in and out of bed, and manoeuvring patients in wheelchairs into and out of the vehicle and on stretchers as necessary. Ensure patients are safely seated whilst in transit
Liaise and report to Control as directed within operational procedures in updating location
Provide support as directed to other agencies in the event of serious injury or emergency
Full driving license required (including categories C1 & D1)
Completed, clear CRB check
The job also requires that crew members are flexible to fit in with fluctuation in service demand or operational need on the contract, i.e. a flexible working pattern
Basic literacy and numeracy are required. Formal qualifications (apart from a full, current UK driving license) are less important than the appropriate manner and attitude to patients, clients and colleagues
Geographical knowledge of the local area to be worked within
Knowledge of Patient Transport ServicesPeople who applied for this job also applied for
Driver- Nine Elms

101

OH Foster Care Program Assistant Resume Examples & Samples

Develop a working knowledge of state regulations, with a special focus on those that relate to placement of children
Promote positive working relationships with foster care providers, amongst foster care providers and with collateral professionals in child-placing agencies
Respond to all foster care referrals received by the agency and facilitate placements with foster care providers
Track Foster Care Provider referral bonuses, Respite, Foster Care Provider training and Conditions of Contract for foster care providers
Demonstrate willingness to be part of the team and to assist in completion of work/tasks related to the program needs

102

Back Office Assistant Breast Care & Imaging Center Resume Examples & Samples

Greets and assists multiple patients, ensuring the promptness of their service
Utilizes positive verbal tone when speaking with patients/customers in person or on the telephone
Answers telephones, schedules appointments and handles front-office responsibilities as needed
Performs general back office assistant duties for the quality care of the patient and efficient operations of the back office of the Breast Care Center
Collecting and recording patient data, including obtaining vital signs
Collects and handles lab specimens according to protocol. Demonstrates a working knowledge of clinical duties and proficiency in handling lab specimens
Assists physicians with examination or procedures
Providing patient information as directed
Stocks supplies in examination rooms and sets up rooms appropriately for each physician
Assures that medical supplies are sufficiently maintained in a cost-effective manner
Assists with receipt, distribution and storage of supplies
Maintains clean, well-organized and properly stocked work areas
Accommodates changes in workload within the department
During light workload situations, seeks out additional tasks/duties for the department
Strives for proper communication with physicians and Breast Care Center team members. Able to take directions from physicians without hesitation to ensure efficient patient flow
Demonstrates flexibility in accepting schedule and work assignments
Keeps supervisor informed when problems may interfere with work being completed on time
Participates in the training of new employees and offers guidance, assistance and direction to less experienced personnel
Adapts to changes or unusual circumstances to promote cooperation and minimize disruption to working environment
Reports to the Director in a timely manner all “near misses”, potential or actual errors
Performs other duties as needed to support the Breast Center

103

Acute Care Assistant Resume Examples & Samples

Maintains a clean and safe environment for patients and staff. Passes clean linens, changes beds, and maintain patient rooms and unit in an orderly fashion
Answers call lights and prioritizes patient requests
Assists patients with meals. Positions patients and trays and feeds patients who are unable to feed themselves. Removes trays and documents intake appropriately
Assists patients with movement and ambulating. Turns and positions patients who are confined to bed and helps patients into wheelchairs, onto carts, or with walking and documents appropriately
Assists other patient care personnel in giving patient care. Assists with admission and discharge of patients. Gives post mortem care
May perform other duties such as answering the phone, taking messages, checking and ordering supplies, filing, and so forth
Enters computer orders as assigned by the Charge Nurse
Orients new employees to the role of acute care assistant
Is responsible for reconciling daily charges at the patient level detail, monitoring gross charges daily, and identifying and investigating variances
Verifies system interface daily (as applicable) and, upon request, will obtain, review and correct error report
Processes and maintains EMR & patient charts. Assembles chart materials for newly admitted patients. Processes chart materials at discharge time. Processes discharges and transfers on the computer system. Forwards discharge charts to Medical Records as needed
Communicates with and assists physicians/physician offices in obtaining test results and/or information, arranging consultation calls when requested, or setting up patient appointments following discharge
Participates in nursing and hospital-wide committees, quality assessment and improvement activities, unit staff meetings, educational endeavors, and implementation of new policies and procedures, forms, and other planned changes to improve patient care
Follows downtime processes
Maintains unsupervised access to the unit medication room(s) for stocking and/or retrieving supplies

104

Project Based Customer Care Assistant Resume Examples & Samples

A High School diploma is required for this position
Prior clerical / call center/ customer service work experience is required
Excellent customer service and communication skills, and be able to enter data both accurately and efficiently
Ability to multi task and work independently with minimum supervision
Must be able to reconcile accounts

105

Assistant Director of Pastoral Care Resume Examples & Samples

Master's Degree in Divinity or equivalent from an accredited University
5 plus years of experience as a healthcare/military chaplain
3 plus years of experience as a supervisor
1 plus years of education/training in ethics or one plus years as a clinical ethics consultant

106

Ambulance Care Assistant Resume Examples & Samples

Moving and handling patients under non-emergency conditions, using appropriate equipment where necessary
Carry out risk assessments to assess hazards, then implement safe systems of work and reduce risks to yourself, patients and other persons involved
Complete a vehicle check before every duty including the working order and cleanliness of the vehicle
Report defects and deficiencies of the vehicle and equipment, and replace all items of vehicle inventory used
Remove and replace soiled linen and equipment in order to maintain sanitary conditions
Providing social care in non-emergency situations
Ensure that health and safety guidelines are followed according to current policies and procedures
In the event of an incident you may be required to administer first aid commensurate to your training
Report facts concerning accidents or incidents to office and hospital personnel
To be responsible for adhering to the companies security policy whilst using or in the proximity of any company computer or medical equipment
You must ensure that the above responsibilities are met and such other duties and tasks as are allocated to you at the discretion of the Company that are within your capabilities and within the scope of your post. The Company reserves the right to review your performance on a regular basis. You will unless prevented by ill health devote the whole of your working time attention and abilities to the business of the Company
Cleaning the vehicle and equipment as required during down time and before and after shifts
Safety is of paramount importance and the post holder must ensure that safe systems of work are followed without compromise. The post holder needs to be committed to maintaining high standards of customer care and service delivery
You will be required to work as part of a rota and this will include day, evening, nights (min) and weekend work
Full driving licence required
Physically fit and able to lift patients
A caring attitude towards patients and an outgoing friendly manner, and able to show empathy
The post holder must be willing to undergo suitable training including Manual Handling, Risk Assessment, Customer Services, Client Induction, Advanced Driving and First Aid
Ability to work to deadlines, at times under considerable pressure without compromising standards of performance and calm under pressure
The job also requires that crew members are flexible to fit in with fluctuation in service demand or operational need on the contract – i.e. a flexible working pattern
Basic literacy and numeracy are required. Formal qualifications (apart from a full current UK driving license) are less important than the appropriate manner and attitude to patients, clients and colleagues
Knowledge of Patient Transport Services.People who applied for this job also applied for

107

Technical Assistant Breast Care Center Days Resume Examples & Samples

High school diploma or equivalent required. Vocational/technical related college courses preferred
One year medical office experience required
Prior experience in patient care setting preferred
Demonstrates knowledge and skills to competently care for all assigned age groups (Neonate, Child, Adolescent, Adult, Geriatric as applicable)
Revenue Management: ensure the accuracy of documenting services and supplies provided to the patients
Transports and prepares patients maintaining patient comfort, dignity, and changing medical needs
Keeps patient history current by accurate data entry of exams and other patient history as defined by protocol manual, and on-going software training
Schedules and coordinates all events surrounding the successful completion of a patient exam

108

Care Coordinator Assistant Resume Examples & Samples

Produces formats and edits correspondence and documents
Participates and supports tasks, including but not limited to: faxes, discharge preparations, request and/or collection of clinical information, engaging/contacting providers and creation of authorizations if necessary
High School
Associate's degree in a related field required
3+ years of experience in a managed care setting, medical office or facility setting with demonstration of medical administration duties
In Behavioral Health, 3 years in performing administrative and/or clinical responsibilities in a medical, behavioral, or non-medical setting with demonstration of administrative duties (clerical, admin asst)
Ability to work with people from diverse backgrounds

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