Business Management Lead Resume Samples

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MK
M Kiehn
Moises
Kiehn
53323 Jenkins Trail
Chicago
IL
+1 (555) 693 1615
53323 Jenkins Trail
Chicago
IL
Phone
p +1 (555) 693 1615
Experience Experience
Phoenix, AZ
Business Management Lead
Phoenix, AZ
Jaskolski Group
Phoenix, AZ
Business Management Lead
  • Leveraging data to understand current performance, and working with Service (Technology Infrastructure and Applications) owners to drive greater efficiency and control
  • Work dynamically across many globally diverse virtual teams to deliver strategic initiatives
  • As an Executive Director within the Strategy & Transformation team, your role will include the following but not exclusive to
  • Innovate / Drive tactical and strategic service improvement for Infrastructure and Products as a Service
  • Innovate / Drive consistent costing model practice
  • Own and drive a proportion of technology infrastructure strategic initiatives reporting to the Operating Committee
  • Develop collaborative working relationships across CTO, CTO -1, Finance, CCB Shared Services and HR teams while providing business value and transparency
Houston, TX
Fintech Business Management Lead
Houston, TX
Simonis-Mueller
Houston, TX
Fintech Business Management Lead
  • Responsible for supervising the Business Management Team within the Service Introduction and Management Organization
  • Develop and Implement a service oriented model with pricing/chargeback to ensure full recovery of services performed by GHS
  • Development and implementation of service technology roadmaps, service enhancements and release management processes
  • Develop and Implement location strategy
  • Prepare and publish KPI (key performance indicator) reports
  • Centralized reporting and controls, risk management and audit support
  • Develop KPI/metrics for GHS - PQC
present
Detroit, MI
Business Management Lead VP Bournemouth
Detroit, MI
Dare-Ryan
present
Detroit, MI
Business Management Lead VP Bournemouth
present
  • Working with your business aligned team, develop and drive reporting on programs, projects and milestones
  • Create business review presentations for internal teams and senior management
  • Partner with the management team and local India management to drive the India in-sourcing initiative
  • Assist with development of a technology business strategy for one or more aligned teams
  • Liaison across hiring managers and Recruiting for ongoing resource planning and execution
  • Partner with the management team and finance to plan and monitor the organization’s financial budget, forecast and actuals
  • Strong project planning and management abilities
Education Education
Bachelor’s Degree in Accounting
Bachelor’s Degree in Accounting
University of Illinois at Chicago
Bachelor’s Degree in Accounting
Skills Skills
  • Taking institutional knowledge and complementing with industry best practice/experience to lead changes in the organization
  • Leveraging data to understand current performance, and working with Service (Technology Infrastructure and Applications) owners to drive greater efficiency and control
  • Influence at all levels, but particularly with CIO and Managing Director level to focus the organization’s resources and expertise on strategic initiatives to further Technology’s capability
  • Ability to manage the work independently, self-starter; excellent in communication across geographies
  • Manage your own portfolio, and able to determine your own book of work
  • Comfortable working as individual contributor and/or oversight of portfolios belonging to others
  • Business improvement, process improvement, change management experience; advanced Excel knowledge with good command on automation through macros, formulae and pivots
  • Excellent analytical and problem solving skills and a good understanding of business analysis techniques and methodologies; the ability to plan, organize and prioritize workload, working on own initiative
  • Self-starter with excellent analytical, leadership and problem solving skills
  • 7-10 years of professional work experience in Information Technology within a large enterprise organization
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15 Business Management Lead resume templates

1

Tpo-business Management Lead Resume Examples & Samples

  • Support execution of the firm’s Third Party Oversight (TPO) Program. Support the roll out of new TPO tools & processes, and assist in formally documenting processes, roles & responsibilities
  • Provide the day to day support to Delivery Managers and other support groups in completing required steps across the 5 stages of the Third-Party Oversight lifecycle
  • Develop a deep understanding of TPO policy, procedures, tools and processes to better assist Delivery Mangers navigate the process while identifying and recommending improvements
  • Monitor & track vendor engagements through each phase of the lifecycle and facilitate required meetings with Delivery Managers and support groups to resolve issues impeding progress
  • Partner with Delivery Mangers to ensure appropriate performance metrics are in place for each engagement based on service performed and associated risks
  • Monitor and report key metrics highlighting any areas of concern
  • Ensure ongoing Steady State risk requirements are completed in a timely manner and facilitate required meetings with Delivery Managers and support groups to resolve issues
  • Track remediation plans and ensure they get addressed and closed in a timely fashion
  • Provide reporting/analytics to document and confirm compliance with TPO processes
  • Provide daily management of the GTI engagement inventory, updating records to ensure accuracy and completeness and support migration of the inventory into strategic inventory toolset
  • Prioritize workloads to ensure requests are dealt with based on overall GTI business priorities
  • Drive better linkages between GTI TPMO, GTI technology managers, Sourcing and IT Risk groups
  • Ad hoc request fulfillment from Technology Mgrs, Vendor Mgmt, IT Risk and Sourcing
  • 7+ years of Business Management, Vendor Mgmt , compliance, Sourcing or Risk experience
  • 3-5 years of Management experience
  • Strong interpersonal skills with the ability to build relationships across all levels of management
  • Detail and process orientated
  • Ability to deal with several priorities simultaneously and maintain a flexible approach
  • Excellent experience with MS Office Suite most notably Excel
  • Highly motivated with a positive 'can do' attitude
  • Proven ability in producing concise reporting and analytics accurately and timely
  • Experience with TPO Program & tools, Phoenix, SPARC, ePurchase, and Beeline would a plus
2

Business Management Lead Resume Examples & Samples

  • Minimum of a College Degree with preference for an MBA
  • Responsible for gathering relevant data, then analyzing and reporting the data in a meaningful manner to support management decisions around business processes and efficiencies
  • Provide processes, support, and reporting to enable the business to achieve its goals
  • Performs analytical functions that are directly related to the day-to-day performance of the department
  • Proven experience with financial analysis
  • Demonstrated ability to establish and build relationships and establish strong partnerships
  • Leveraging resources outside of direct control
  • Experience with business process improvement/reengineering
  • Knowledge of resource location strategy
  • Proficient in use of standard office software and reporting applications, and analytical techniques
  • Previous experience in management consulting or with "consulting-like" challenges welcomed
3

Business Management Lead Resume Examples & Samples

  • Taking institutional knowledge and complementing with industry best practice/experience to lead changes in the organization
  • Leveraging data to understand current performance, and working with Service (Technology Infrastructure and Applications) owners to drive greater efficiency and control
  • Influence at all levels, but particularly with CIO and Managing Director level to focus the organization’s resources and expertise on strategic initiatives to further Technology’s capability
  • Work dynamically across many globally diverse virtual teams to deliver strategic initiatives
  • Manage your own portfolio, and able to determine your own book of work
  • Comfortable working as individual contributor and/or oversight of portfolios belonging to others
  • As an Executive Director within the Strategy & Transformation team, your role will include the following but not exclusive to
  • Innovate / Drive optimization opportunities which improve business and application developer user experience of Technology Infrastructure, improve productivity and risk management, but also lower cost of service
  • Innovate / Drive tactical and strategic service improvement for Infrastructure and Products as a Service
  • Innovate / Drive consistent costing model practice
  • Own and drive a proportion of technology infrastructure strategic initiatives reporting to the Operating Committee
  • Experience in Technology and preferable within the finance sector, and of senior management tenure
  • Experience working within a 25,000+ global organization
  • Successful in leading global organizational service transformation changes
  • Experience at working both independently and in a team-oriented, collaborative environment is essential
  • Excellent communicator at all levels of the organization
  • Strong negotiating and influencing skills, comfortable executing against recommendations & plans by overcoming barriers and resistance
  • Ability to forge strong relationships and build a wide network throughout the firm
4

Business Management Lead Resume Examples & Samples

  • Provide resource management communications, planning/forecasting guidance and coordination for core business requirements for CTO’s & CTO-1
  • Provide oversight of new Vendor Deals by providing analysis and financial modeling including aggregate views, what if analysis & ROI analysis and partnering with the JPMC sourcing teams to ensure supporting data is complete for key contracts including multi year financials, contract start & end dates, products & services and entitlements & volume
  • Partner with OPT BMO Leads to drive consistent business management practices, development of KPI’s, setting logical key performance measures and reporting driving towards continuous improvement in accuracy and control
  • Strong interpersonal skills with the ability to build relationships across all levels and influence key stakeholders
  • Strong management consultancy, program/project management, & data analytical skills with oral and written communication aptitude
  • Ability to deal with several priorities simultaneously and maintain a flexible approach between detailed analysis and macro indicators
  • Strong reporting background, particularly in consolidating, manipulating and presenting large volumes of data
  • Demonstrated ability to meet and enforce deadline
  • Education: Bachelor’s or Masters Degree in Business Process/Finance/Process/Analytics, complemented with a strong passion for technology
  • Finance & Business Management experience within a technology organization required
5

Business Management Lead Resume Examples & Samples

  • Contribute to the creation of Location Strategy for the CCB IT organization, including developing a 3-year approach to consolidating the location footprint for over 10,000 IT staff
  • Collaborate with CIOs, CTOs, HR Business Partners and Business Managers to build location execution plans for each IT group
  • Plan and manage the program to track activities related to the Location Strategy; producing regular status reporting and escalating issues as necessary
  • As well as the primary responsibility of driving the Location Strategy execution, the Business Management Lead will also support the rest of the Business Management team; responsibilities which may also include
  • 7+ years background in Project/Program Management, Business Analysis/Financial Analysis or Management Consulting
  • Education: Bachelors or Masters Degree in Business Process/Finance/Analytics, complemented with a strong passion for technology
6

Business Management Lead Resume Examples & Samples

  • At least 7 years of related experience (Program Management, Financial Management, Controls)
  • Creative thinker with strategic mindset
  • Ability to develop and implement comprehensive systems to solve organizational improvements
  • Advance knowledge of MS Excel, PowerPoint/PitchPro, and SharePoint
  • Proven ability to work under pressure and within an environment of rapidly changing priorities
7

Gti-business Management Lead Resume Examples & Samples

  • Strong inter-personal and communication skills, good relationship building at all levels of the hierarchy
  • Strong Team Player; Comfortable in a highly process-focused global environment and ability to work under pressure
  • Self-assured and personable attitude: ability to face off to the business, listens to the business, influence, handle difficult conversation and resolve conflicts
  • Ensure that the financial aspects of the location are communicated to LoB and effectively managed. Conduct regular reviews so that the plan is correct that any variance is managed and efficient opportunities are identified and realized
  • Ensure that all contracts pertaining to the location are current and effectively managed
  • Manage a business management system for the location, ensuring the timely receipt, review and remediation of deviations identified in location based performance reports
  • Strategic vision whilst retaining strong attention to detail and balancing short term requirements
  • Demonstration of ability to multi task and handle various competing priorities
  • Strong interpersonal, presentation skills and excellent communication both written and verbal
  • Fluency in Banking & Financial Services at a high level (not in-depth knowledge required, but awareness of our business is essential). Business knowledge will have to grow as more exposure to the business in lieu of CIO and CIO-1 interactions, within a year timeframe
  • Extensive experience of using PPM tools to manage both Projects reporting and Project Accounting
  • Excellent PowerPoint and advance Excel skills are required
  • Experience working on large-scale strategic technology projects and implementation of in-house developed and third-party developed solutions from a Business Management perspective would be preferred
  • Ability to use Clarity PPM tool for both Project Level Accounting and Milestone/Program reporting
8

Business Management Lead Resume Examples & Samples

  • College degree, specialized training, and/or equivalent work experience related to budgeting, forecasting, and variance analysis
  • Minimum 8 years of combined IT Financial Management, Demand Management and Portfolio Management experience in large financial institutions
  • Experience with MS-Excel Pivot Tables, MS-Access, and Essbase
  • Financial Management and Control experience related to project portfolios comprised of various technologies
9

Fintech Business Management Lead Resume Examples & Samples

  • Develops multi- year strategy for GHS
  • Develops KPI/metrics for GHS – Productivity, Quality and Control
  • Develops and Implement location strategy
  • Drives productivity initiatives across GHS
  • Resource planning and headcount Strategy
  • Annual Planning of Operate and Investment Budget
  • Resources Management (Year End Performance Management)
  • Implements Operating Model
  • Implement automation and process improvement across GHS
  • Accountable for the production and reporting of all Global Hosting Services (GHS) operational metrics and reports
  • Responsible for providing guidance in the use of operational metrics, including key process indicators, quality metrics for tactical decision making and strategic planning
  • Understands business and operational strategies and identifies critical metrics required to support those strategies
  • Perform analysis and develops recommendations for continuous improvement opportunities
  • Ensures consistent and effective reports are provided in timely manner to key stakeholders
  • Provide increased focus on analytics and emphasize development of subject matter expertise within analyst teams
  • Ensures team members are regularly providing meaningful summaries for stakeholders
  • Identifies areas of opportunity and improvement within processes and tools based on reporting results and tool environment
  • Works across functional lines to strive for and ensure consistent data quality
  • Lead creation of real-time monitoring and analysis of KPIs, developing standard reporting models with visualizations to aid decision making and overall strategy
  • Oversees the compilation and analysis of operational and transactional data and creates high level reports of operational results, including trend analysis
  • Provides reporting and analysis to IT leadership and prepares executive summaries
  • Presents results, analysis and potential solutions to senior leadership at production review meetings
  • Strong analytical ability in supported core technologies for large user bases
  • Broad range of work, sometimes complex and non-routine, in variety of environments
  • Performs proactive checks and balances to identify compliance anomalies
  • Interactions with various levels if IT and client serving teams
  • Prepare and publish KPI (key performance indicator) reports
  • Responsible for supervising the Business Management Team within the Service Introduction and Management Organization
  • A good level of managerial competence
  • Excellent track record of establishing, maintaining and improving technology infrastructures through the use of Metrics and Key Performance Indicators
  • Excellent English language skills (verbal and written)
  • Excellent awareness of different cultures and working practices across the regions
  • Proven experience in managing diverse and geographically dispersed teams
  • Proven experience working in an Operational environment
  • Staff management, counseling and coaching skills
  • Good presentation skills with ability to present material clearly and concisely to senior and/or executive management
  • Project Management skills and experience
  • Proficiency in managing and developing Sharepoint sites for document management / workflow
  • Proficiency in data analytics
  • Review compliance reports and identify opportunities for processes/procedural improvements
  • Support process improvement projects and process deployments
  • Good understanding of Incident, Problem, Change and Availability processes
  • 7 - 10 years’ experience in an Operational / Service Management role with a technology delivery organization
  • 5 years’ experience of managing a technology team with a focus on IT as a service
10

Clarity Business Management Lead-VP Resume Examples & Samples

  • Visualizing complex problems for executive presentation
  • Consolidating, manipulating and presenting large volumes of data
  • Provide Clarity PPM Administration support to business users. Support includes responding to inquiries through emails and ticket queue, loading data into Clarity PPM, reviewing data weekly and monthly to ensure compliance with data quality standards
  • Communicate with all levels of management
  • Coordinate and participate in Clarity PPM UAT release cycles and update training materials as required to document new functionality
  • Background in Accounting/Financial Analysis or Management Consulting preferred
  • 1 - 3 years of Clarity PPM experience in Project Management and Finance Management required. Clarity PPM administration experience preferred
  • Demonstrated advanced Excel skills (i.e. use of pivot tables, macros, arrays, etc)
  • Background in Technology project management life cycles preferred
  • Knowledge of SQL and experience using designing/using queries preferred
  • Ability to develop strong client and working relationships with the team
  • Ability to exercise independent judgment and creative problem-solving techniques in a highly complex environment
  • Ability to travel domestically
  • Education: Bachelor's degree in Accounting, Business, or Finance. Master's Degree or MBA preferred
11

Business Management Lead Resume Examples & Samples

  • Work closely with the business users/analysts to understand requirements and functional needs
  • Work with technical teams to translate BRD to Functional specifications and develop Project plans & estimates
  • Lead design effort to provide technical solution
  • Lead development and testing efforts
  • Work on tool selection for the proposed Consolidated Finance Data Layer
  • Locate and define new process improvement opportunities
  • Provide a high level of responsiveness to ad-hoc requests, “what-if” scenario modeling, and regulatory inquiries
  • Develop and Implement best practices for Data and Project Deliverables
  • 8-10 years of total experience within MIS, Business Intelligence, and/or Analytics roles
  • Must have expert-level, demonstrated knowledge of one or more data & business intelligence concepts including ETL, Data Modeling, SQL Query Development, Reporting Automation, and/or Dashboarding
  • Previous experience leading Management & External Reporting intitatives
  • Expert-level ability expected in SQL query writing
  • Demonstrated knowledge of data warehousing concepts and exposure to one or more Business Intelligence toolsets and database platforms: Oracle/SQL Server/Teradata, Cognos/BO, SAS/R
  • Big Data/Tableau experience a plus
  • Finance/Accounting environment experience a plus
12

Business Management Lead Resume Examples & Samples

  • Provide support to the Chief Auditor and Management Team regarding plan oversight and execution
  • Budget development, forecasting and oversight
  • Support team in managing staffing initiatives, onboarding support and talent reviews
  • Provide support to global Team Leads
  • Act as primary liaison with Audit’s Professional Practices team – being knowledgeable and aware of Practice changes, system enhancements, and evolution of Audit’s operating model, etc
  • Manage development and oversight of metrics including plan, staffing, budget and escalating exceptions as appropriate
  • Provide ad-hoc analysis required to support key decisions
  • Respond to ad-hoc requests which may support interactions with Global Regulatory Agencies, updates to senior management, or the Audit Committee
  • Oversee one resource
  • Bachelor’s degree is required
  • At least 6-8 years’ work experience within the Financial Services Industry
  • Advanced knowledge of Microsoft Excel, and PowerPoint required
  • Proven project management/organizational skills
  • Strong analytical skills and ability to drive to conclusions and results
  • Demonstrated ability and success in interacting and influencing peers, management and teams
  • Enthusiastic, high-energy, self-motivated experience
  • Demonstrated effective written and oral communications
  • Proven ability to be effective under pressure and be willing to take personal responsibility and accountability
  • Results oriented – ability to work independently to drive projects to completion
  • Ability to provide timely, high quality deliverables
  • Ability to multi-task and prioritize appropriately
13

Ink Supplies Business Management Lead Resume Examples & Samples

  • Typically 8-12 years total experience
  • 5-8 years of experience in Planning, Finance, or Business Operations role
  • Bachelor’s degree required; MBA or advanced degree desired
  • Independently owns and executes on deliverables with minimal supervision in a fast paced environment
  • Possesses excellent analytical & problem-solving skills
  • Demonstrates expertise in financial modeling, Excel, and Powerpoint
  • Applies strong business acumen and judgement
  • Has strong verbal and written communication as well as presentation skills
  • Demonstrates strong project management skills
  • Exhibits strong leadership, relationship management, collaboration, and consulting skills
14

Clarity, .T Business Management Lead-VP Resume Examples & Samples

  • Provide Clarity PPM Administration support to technology and business users. Support includes responding to inquiries through emails and ticket queue, loading data into CA PPM, reviewing data weekly and monthly to ensure compliance with data quality standards
  • Support Demand Management, Project Management, Resource Management and Financial Management processes across CCB
  • Support Business Management Lead in providing guidance to CCB business partners and management which may also include being a key participant in working groups to establish new processes and governance surrounding the use of Demand Management and Project Management tools
  • Coordinate and participate in CA PPM UAT release cycles and update training materials as required to document new functionality
  • Design and document procedures and training materials to be used by internal clients
  • Preparing presentations and templates that are consistent with the JPMC Brand
  • Adapt to a rapidly changing environment
  • 2 - 3 years of Clarity CA PPM experience in Project Management and Finance Management required. Clarity CA PPM administration experience preferred
  • Highly motivated team player with excellent analytical, written and verbal communication skills including the ability to effectively communicate at executive levels including CIO/CFO/CEO levels
  • Must have ability to be tactful yet assertive. Strong collaboration and negotiation skills
  • Ability to be flexible, follow tight deadlines, organize and prioritize work
  • Ability to work well in a fast paced organization
  • Ability to work with a geographically distributed team
15

Business Management Lead Resume Examples & Samples

  • Typically has 10 to 15 years of Change Consultancy, Operational or Programme delivery across IT and Operations , a minimum of 3 years leadership experience across team in strategic planning, business development or client management and working with a broad range of diverse and complicated business units/customers
  • Experience of delivering complex programmes/ projects and facilitating change initiatives in IT and Operational environments
  • Experience managing virtual teams based across different locations is desirable
  • Strong Analytical background 6.0 Education/professional qualifications required
  • PMP, Prince II or equivalent project management professional qualification is desirable
16

Business Management Lead Resume Examples & Samples

  • Advanced expertise in Clarity PPM
  • Advanced expertise in MS Excel
  • Expertise in MS Access
  • Expertise in MS SharePoint
  • Strong written and verbal presentation skills, with the ability to interact effectively with a diverse set of clients
  • Process-oriented, with strong organization, problem solving, time management and analytical skills
  • 5+ years Financial Services industry experience preferred
  • Familiarity with JPMC’s financial and asset management systems is desirable
  • Financial reporting experience is desirable
17

Business Management Lead VP Bournemouth Resume Examples & Samples

  • Create business review presentations for internal teams and senior management
  • Partner with the management team and finance to plan and monitor the organization’s financial budget, forecast and actuals
  • Assist with development of a technology business strategy for one or more aligned teams
  • Develop and drive location strategy execution
  • Drive headcount and related metrics against established goals
  • Track resource utilization and allocation against priorities and initiatives using Clarity
  • Working with your business aligned team, develop and drive reporting on programs, projects and milestones
  • Conduct span of control analysis. Summarize results and socialize recommendations. Monitor progress
  • Liaison across hiring managers and Recruiting for ongoing resource planning and execution
  • Partner with the management team and local India management to drive the India in-sourcing initiative
  • Business Management or Project Management experience
  • Experience in reporting, data analysis, tracking and building presentations
  • Strong project planning and management abilities
  • Exposure to enterprise level Project Portfolio Management systems (i.e. Clarity)
  • Experience working in a global financial services technology organization
  • Aptitude for technology and strong understanding of technology concepts
  • Strong understanding of finance and accounting
  • Prior success in driving enterprise technology savings initiatives
  • Experience developing and maintaining senior technology management level dashboards
  • Working knowledge of technology offshore delivery models
  • Exceptional attention to detail, follow-through and results orientated
  • Proven ability to lead and execute in ambiguous situations
  • Ability to successfully multi-task and prioritize across tactical and strategic initiatives
  • High degree of flexibility/adaptability in work and communication style
  • Excellent verbal, presentation and written communication skills
  • Microsoft Office expertise (Excel, PowerPoint, etc.) and SharePoint
  • Excellent working knowledge of Excel - pivot tables, conditional formulas, analytics
  • Ability to develop and maintain strong partnerships and relationships across the organization
18

Sprg Business & Management Lead Resume Examples & Samples

  • Business and Management Support
  • Improvement and integration support
  • Business and Organizational improvement of classified PPBE Processes
  • Improvement of Acquisition Processes
  • Improvement of Financial Management Oversight
  • Knowledge Management (KM) implementation Planning
  • Provide on the job training and/or training material as required
  • Obtain, compile and summarize information for use by others
  • Extract budget and program data from accounting records, forms and reports
  • 04-06 years w/Masters Degree
19

Latin Business Management Lead Resume Examples & Samples

  • Leads the overall delivery of operations, technology and spend management programs utilizing internal resources and external partnerships to meet business needs within the framework of compliance obligations, accepted service levels, and cost efficiencies
  • Works closely with Global Procurement, SSES Meetings CoE and Service Management CoE to implement Merck's Meetings and Travel policies (CP 9.2 and CP 9.3)
  • Performs all required people management obligations including performance reviews, succession planning, talent assessments and workforce planning
  • Manages and monitors process performance measures and ensures best practices and operational improvement actions are implemented with consistent and continuous improvement
  • Ensures implementation and integration of key programs and program changes, including policies and sourcing methodologies
  • Leverages whenever possible internal technology resources and tools
  • Contributes to ongoing vendor management and score carding of premier suppliers
  • Acts as the point of contact for problem resolution and concerns
  • Provides feedback to SSES Leadership Team on service levels, customer experience, and input for redesigning or updating services and processes in order to increase levels of satisfaction
  • Develops and implements corrective action resulting from audit data
  • Timely, consistent and flawless delivery of meeting services for the enterprise
  • Lead the team, providing support and guidance to the direct reports to ensure customer needs are identified and appropriately addressed
  • Develop appropriate services business metrics and reports and ensure proper staffing and service to meet company business needs
  • Understand the marketplace and positioning across segments and solutions to ensure that group business goals are consistent and differentiated when appropriate
  • Develops and maintains effective reporting, billing and tracking systems for SSES management purposes
  • Collaborate with Meeting Services team and customer base to identify budgets and establish EA's for business and profit planning purposes
  • Facilitate relationships between customers and meeting planning suppliers enabling direct and efficient interaction with meeting execution
  • Recommends options based on customers' business requirements regarding logistics framework, meeting structure and production elements (if required)
  • Establish and monitor KPIs (Key Performance Indicators) for customers consistent with department measures and conduct quarterly review meeting with customer base
  • Review savings initiatives to assure valid savings are continually captured and reported
  • Interact with and present to high-level executives to strategically position the department and articulate the group’s value proposition
  • Embrace process-driven disciplines and facilitate the dissemination among clients and peer groups of shared services best practice
  • Client focused - understand the needs of our clients
  • Ability to thrive in a fast-paced, matrix environment
  • Possess a keen focus on business results
  • Ability to manage a team across 4 countries, with responsibility for 9+ Latin America markets
  • Lead teams to develop Account Management and Service Delivery that aligns to business objectives for Meetings and Travel
  • Be a dynamic and supportive leader who sees the big picture and has a passion for the power of well-conceived shared services and an operationally best-in-class organization
  • Minimum of 10+ years of client-focused and 5+ years of operations experience in meetings or travel management
  • Bachelor’s degree (or equivalent relevant experience)
  • Previous experience in managing people and cross-functional projects
20

Business Management Lead Resume Examples & Samples

  • Exceptional negotiation skills
  • Strong JPMC institutional knowledge and experiences with specific emphasis in both the acquiring and issuing side of payments
  • Strong understanding of the control environment requirements across the Firm
  • Relentless drive to understand the details; the ability to rapidly distill and retain key facts
  • Exceptional analytical thinking skills; the ability to anticipate and prepare for the next step/phase
  • Exceptional leadership skills; proven ability to influence without authority; leads by example through strong teamwork and setting high expectations for themselves and others
  • Comfortable operating in a self-sufficient and entrepreneurial manner
  • Demonstrated experience operating in a matrix organization and leading through ambiguity
  • Strong relationship management skills, working with internal as well as external individuals and organizations with demonstrated ability to add value
  • Creates a culture of partnership and collaboration
  • Demonstrates superior judgment and urgency to mitigate risk that could impact the firm's reputation
  • 7-10 years of professional work experience in Information Technology within a large enterprise organization
  • IT Project Management or Business Systems Analyst experience is preferred
  • Experience with all stages Software Development Life Cycle (SDLC) and Agile Development
  • Understanding of Payment Processing for credit and Debit cards
  • Emerging payment experience (digital wallets, mobile payments, eCommerce)
  • Self-starter with excellent analytical, leadership and problem solving skills
  • Bachelors degree in Management Information Systems or related field of study or equivalent experience in systems or software development
21

Business Management Lead Resume Examples & Samples

  • Generate commercial and operational advantage by developing high quality, actively managed and controlled relationships with strategic partners
  • Ensure services are delivered in a controlled and timely manner, drawing on appropriate commercial and operational expertise across the bank
  • Optimize value and risk through active management of vendor and contractual commitments whilst championing business requirements; liaise and be a central point for SCS across SLT requirements and SoW governance process
  • Act as an Interface between SCS and SLT Project Teams / Requestors; represent requirements during vendor engagement and negotiation process
  • Collaborate with SCS team to enable a smooth SoW and resource governance; act as gate for Purchase Orders (Pos) raised
  • Excellent analytical and problem solving skills and a good understanding of business analysis techniques and methodologies; the ability to plan, organize and prioritize workload, working on own initiative
  • Business improvement, process improvement, change management experience; advanced Excel knowledge with good command on automation through macros, formulae and pivots
  • Ability to manage the work independently, self-starter; excellent in communication across geographies
  • Ability to handle multiple activities simultaneously