Branch Service Manager Resume Samples

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A Paucek
Andreane
Paucek
9751 Louie Route
Houston
TX
+1 (555) 127 9820
9751 Louie Route
Houston
TX
Phone
p +1 (555) 127 9820
Experience Experience
Detroit, MI
Branch Service Manager
Detroit, MI
Krajcik Inc
Detroit, MI
Branch Service Manager
  • May provide work direction to Client Associates (CAs) and/or other members of the team and coordinate workflow within the team structure
  • Provide staff with assistance in performing difficult or complicated duties
  • Partner with Branch Manager in the hiring and performance management of staff
  • Manage service transaction approvals, including escalations from the Service Review Unit, Branch Workflow and Branch Transfer Portal
  • Provide cross-training opportunities and direction for the career growth and development of employees
  • Assess performance and complete performance reviews of Branch personnel in a timely manner
  • Plan and prepare work schedules, and assign associates to specific duties
Chicago, IL
Main Branch Service Manager
Chicago, IL
Farrell Inc
Chicago, IL
Main Branch Service Manager
  • Providing excellent customer service and effectively resolving customer issues
  • Welcomes and establishes relationships with customers
  • Demonstrating acumen in sales, customer service, relationship management, banking, investments, consumer lending, business banking, business lending, communication and presentation
  • Motivates, coaches and develops colleagues while employing a disciplined performance management process
  • Sourcing referrals from customers, other bank colleagues and partners while educating and referring customers to other areas of the bank to deepen relationships and build a strong partnership
  • Assists in finding and selecting top talent for the branch that are well suited for Huntington's culture
  • Demonstrates acumen in banking, transaction processing, cash handling, customer service, operations, systems, technology and communication
present
Los Angeles, CA
Senior Branch Service Manager
Los Angeles, CA
Hayes, Franecki and Hirthe
present
Los Angeles, CA
Senior Branch Service Manager
present
  • First line supervisory responsibility including hiring, performance management employee development, firing, reviewing and counseling staff
  • Mediate employee conflicts and work with direct manager to quickly and efficiently resolve branch support staff issues
  • Oversee all aspects of staffing including the interviewing, hiring and terminating of staff and the proper completion of all requisite paperwork
  • Reviews work schedules and ensures adequate coverage
  • Conduct performance appraisals and compensation reviews and work with support staff to identify opportunities for both personal and professional development. Ensure development plans are written and followed
  • Manage day to day activity of a branch with regard to personnel, sales, sales and service and oversees the operations and regulatory compliance
  • Perform Limited Back-up Supervision of Written Correspondence and New Accounts
Education Education
Bachelor’s Degree in Business
Bachelor’s Degree in Business
Arizona State University
Bachelor’s Degree in Business
Skills Skills
  • You have the ability to inspire; your strong coaching and associate development capabilities translate into amazing Fidelity growth stories
  • Strong leadership skills and professional creativity
  • Good verbal, written and interpersonal communication skills. Ability to effectively present information in one-on-one and small group situations
  • Strong attention to detail
  • Overseeing technology, implementation, training, technology support, lobby technology, operational software knowledge, and training
  • RBC employs more than 79,000 full-and part-time employees who serve more than 16 million personal, business, public sector and institutional clients through offices in Canada, the U.S. and 44 other countries
  • Ability to prioritize and resolve complex problems and escalate as necessary
  • Ability to identify issues and trends in order to anticipate change and provide comprehensive solutions and remedies
  • Evidence of strong leadership capabilities or previous supervisory experience
  • Participating on efforts broader than the local market, including moderating National Operations calls, building relationships with key business partners in OSG and National Operations, and sharing best practices
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15 Branch Service Manager resume templates

1

Branch Service Manager Resume Examples & Samples

  • Ensuring cash and securities received are handled correctly and efficiently
  • Maintaining orderly, complete and accurate operations-related files
  • Upholding security in the branch cage area
  • Enforcing complex- and firm-level policies and procedures
  • Coordinating technology support at the branch level
  • Advanced attention to detail
  • A solid knowledge of branch structure and operations
  • Good written, verbal, and interpersonal communication skills
  • Basic leadership ability
  • Based onmarket capitalization, RBC is the 15th largest bank in the world and the sixth largest in North America. (Bloomberg as ofJanuary 24, 2014)
2

Senior Branch Service Manager Resume Examples & Samples

  • Monitor performance and take appropriate action to correct and/or resolve any performance and/or disciplinary problems. Escalate to and/or inform direct manager of issues or problems as appropriate
  • Schedule vacations, maintain attendance records and ensure appropriate work coverage at all times
  • Ensure that all branch support employees are properly trained on all Complex and branch policies, processes and procedures. Coordinate training resources as appropriate
  • Liaison with the Complex main office on all issues that can’t be resolved directly by the client and/or branch associates
  • Oversee Branch Operations (The majority of these duties may be delegated to a branch associate, in which case, the SBSM’s responsibility is to supervise the completion of these duties.)
  • Accurately record all securities and/or coupons received from clients and ensure they are credited to the proper accounts. Also ensure that they are quickly and accurately transmitted to the Complex main office and Minneapolis. Follow all other required branch, Complex and Firm procedures as they pertain to the handling of client securities
  • Review and supervise all price averaging activity performed in the branch. Forward appropriate paperwork to the Complex in accordance with Firm policy
  • Review and supervise all cost basis changes performed in the branch. Forward appropriate paperwork to the Complex for review in accordance with Firm policy
  • A SBSM may, on a limited basis, perform client associate duties for the branch director or other financial consultants as appropriate. Please refer to the client associate job description and corresponding competency grid for more information
  • Perform Limited Back-up Supervision of Written Correspondence and New Accounts
  • If a SBSM performs client associate duties for one or more FCs, he/she may not approve any correspondence or new accounts for those FCs. That supervision must be performed by the Complex main office in accordance with Firm policy
  • Coordinate vendor visits, track and set up seminars, maintain mutual fund and research files and order supplies
  • Interface with appropriate employees in Minneapolis and/or vendors on all telephone, hardware/software and equipment problems
  • 3 to 5 years of industry experience
  • Intermediate to advanced knowledge of office technology and computer systems
  • Solid numerical aptitude and knowledge of basic accounting principles
  • Previous supervisory or management experience
  • Series 7, Series 63/65 or 66and Series 8 or 9/10 licenses
3

AVP Branch Service Manager Resume Examples & Samples

  • Managing operational and service activities in a matrix management environment ensuring coordination of activities with branch management
  • Managing and having overall responsibility for operational activities within a larger branch and the inherent greater volume and complexity of problems and issues in a branch of this size
  • Bachelor’s degree in business, accounting, related field or equivalent experience
  • Ability to lead and direct service team to complete transactional customer requests and resolve client issues
4

Branch Service Manager Resume Examples & Samples

  • Minimum of 3 years of industry experience
  • Intermediate understanding of the stock market, investments and retirement plans
  • Working knowledge of fixed income products, equities, mutual funds, insurance and annuities
  • Intermediate computer skills (including Microsoft Office)
  • Intermediate interpersonal verbal and written communication skills
  • Detail orientated, strong math and organizational skills
  • Able to work effectively in a fast-paced, deadline-oriented environment
  • Strong customer service skills and problem solving ability
  • Series 63 (or the equivalent of a Series 66 may be required pursuant to regulations)
  • State licenses consistent with those of the FA(s) to whom this person supports
  • Associate’s Degree or Bachelor’s Degree
5

Senior Branch Service Manager Greenwood Village Resume Examples & Samples

  • Manage Branch Support Staff
  • Oversee all aspects of staffing including the interviewing, hiring and terminating of staff and the proper completion of all requisite paperwork
  • Conduct performance appraisals and compensation reviews and work with support staff to identify opportunities for both personal and professional development. Ensure development plans are written and followed
  • Ensure the effective communication of all policy and procedural changes and other issues that impact the branch support employees’ ability to effectively perform their jobs
  • Mediate employee conflicts and work with direct manager to quickly and efficiently resolve branch support staff issues
  • Distribute appropriate wires and communications to the branch’s financial consultants and client associates
  • Accurately record all checks received from clients and ensure they are credited to the proper accounts. Ensure the timely deposit of all client monies to the appropriate bank. Follow all other required branch, Complex and Firm procedures as they pertain to the handling of client funds
  • Maintain in an orderly manner all operations-related files as required by branch, Complex, Firm and regulatory policies and procedures
  • Ensure the security of the branch cage and its contents by keeping it locked at all times and prohibiting unauthorized personnel in the cage area
  • Client Associate Duties
  • A SBSM must be Series 8 or 9/10 licensed and have completed all requisite Firm training to be able to perform these tasks
  • Upon completion of the appropriate licensing and training, and with Complex Director and Regional Administrative Manager approval, a SBSM may approve new accounts in the branch director’s absence only. All documents must be reviewed and counter-signed by the branch director upon his/her return to the office
  • Serve as the primary contact for Minneapolis departments on issues as they pertain to the branch
  • Solid knowledge of industry and firm rules and regulations
  • Based on market capitalization, RBC is the 15th largest bank in the world and the sixth largest in North America. (Bloomberg as of January 24, 2014)
  • RBC employs more than 79,000 full-and part-time employees who serve more than 16 million personal, business, public sector and institutional clients through offices in Canada, the U.S. and 44 other countries
6

Branch Service Manager Resume Examples & Samples

  • Minimum of 5 years of industry experience
  • Advanced understanding of the stock market, investments and retirement plans
  • 7+ years industry experience
7

Branch Service Manager Resume Examples & Samples

  • Two years experience in the financial industry
  • Demonstrated excellent time management skills
  • Two years leadership experience
  • Two years sales experience
  • Preferred experience as a Consumer Loan Underwriter
  • Preferred bi-lingual in Spanish
8

Branch Service Manager Resume Examples & Samples

  • Manage and promote firm initiatives, projects and remediations
  • Work with Complex Business Service Officer and Human Resources on employee related issues
  • Collaborate with their team on the new hire process and training orientation, including coordinating operational and client service support for newly recruited Financial Advisors and their support staff
  • Partner with Complex Risk Officers on branch exams and corrective action plan implementation
  • Manage service transaction approvals, including escalations from the Service Review Unit, Branch Workflow and Branch Transfer Portal
  • Manage day-to-day resolution of client service inquiries and concerns
  • Administer other duties as delegated by the Complex Manager or Complex Business Service Officer
  • Active Series 7, 8 (or 9 and 10), and 63, 65 (or 66)
  • Effective written and verbal communication skills
  • Exceptional organizational and conflict resolution skills
9

Branch Service Manager Resume Examples & Samples

  • Overall Service quality objectives
  • Track customer Relationship management
  • Drive Quality initiatives on customer service
  • Strong client centric approach
  • Cross sell ability
10

Branch Service Manager Resume Examples & Samples

  • Minimum of six years proven and progressive customer service and or operational experience within the branch environment or equivalent, including a minimum of two years proven experience as a Branch Service Manager or equivalent
  • Sound knowledge of Company products and services offered within the branch system, related operational activities and pertinent regulations
  • Required to maintain a Notary Public License
11

Branch Service Manager Resume Examples & Samples

  • Welcomes and establishes relationships with customers
  • Ability to perform at a high level, all expectations of a teller while providing exemplary customer service
  • Educates customers on how to leverage technology (e.g. ATM, Kiosk, Mobile, On-Line) to conveniently process their transactions
  • Motivates, coaches and develops colleagues while employing a disciplined performance management process
  • After receiving training, you will be expected to demonstrate acumen for banking, transaction process, cash handling, customer service, operations, systems technology and communication while maintaining up to date knowledge on all products, services, technology and policies
  • Assists in finding and selecting top talent for the branch that are well suited for Huntington's culture
  • 1 year of leading or managing a team Or 1 year of teller experience
12

Branch Service Manager Resume Examples & Samples

  • 1 year of leading or managing a team
  • 2 years of teller experience
  • Comfort with technology such as mobile services and online banking services is a plus
13

Branch Service Manager Resume Examples & Samples

  • Three or more years of successful investment sales experience and the desire to work in a fast-paced, goal and commission based environment required
  • Series 7 before hire (S63 also if state requirement)
  • State Life and Health before hire
14

UPG Branch Service Manager Resume Examples & Samples

  • Support branch personnel in application and technical information of previous, current, and new products
  • Assist branch personnel in determination of necessary parts inventory for new products or parts relative to service letters
  • Associate’s Degree in a related field or equivalent combined education and experience
  • Ability to travel up to 60%
15

Branch Service Manager Resume Examples & Samples

  • With the Branch General Manager, develops strategic operating plans for the assigned Service Business that aligns with SSA goals and visions. This includes participating on strategic Account Plans, annual financial and operating plans, revenue and margin forecasts
  • Leads efforts to identify, secure and retain service customers by actively networking with community business, governmental and professional leadership; establishing relationships that enhance the local reputation of Johnson Controls and the branch, ensuring referrals and proposal requests
  • Builds an environment that energizes team members to provide high quality, cost efficient, customer-directed service and exceed performance targets
  • Recommends and supports staffing requirements for the assigned Service business. Serves as a communication channel to share the best practice strategies and results that will enable growth
  • Audits the effectiveness of service operations and makes changes to improve performance. Ensures that contractual obligations are completed and customer satisfaction is achieved
  • Drives operational review meetings, reviewing proposals and estimates for accuracy
  • Coaches SMTBs on appropriate levels of operating and overhead expenses incurred in service operations. Leverages service operations activities and functions across assigned territories. Ensures that tools and processes are executed according to established standards to achieve customer satisfaction at the most effective cost
  • Together with the Sales, manages the appropriate assignment of customer accounts between service operations and the salesforce
  • Analyzes operations processes and provide recommendations for improvements. Analyzes service operations to identify potential customers/markets. Implements required changes on pricing and gross margins
  • Executes other managerial responsibilities, i.e., hiring, performance reviews and acquisitions consistent with established business strategy. Recruits, hires, and retains Service support operational staff. Prepares and delivers clear performance expectations, performance reviews and development plans for direct reports teaming with the appropriate matrix functional manager. Ensures a consistent level of coaching, which includes: monthly ‘one-on-one(s)’, operational and financial reviews
16

Main Branch Service Manager Resume Examples & Samples

  • Maintains knowledge and educates teams on all products, services, technology and policies
  • Garners resources required to support teams, and ensures resources are allocated appropriately across the market area
  • Educates and refers customers to other areas of the bank to deepen relationships and build strong internal partnerships
  • Demonstrates acumen in banking, transaction processing, cash handling, customer service, operations, systems, technology and communication
  • Adhering to all operational, security, risk and regulatory policies and procedures
  • 2 years of prior experience managing and leading a team
  • 2 years cash handling, teller or operational experience
  • Career minded individuals that want to join an organization where they can gain experience and build a career. Huntington provides career paths and development plans to get you where you want to go
  • Comfort with technology such as mobile services and online banking services are a plus
17

Branch Service Manager Resume Examples & Samples

  • Achieve and maintain a high level of customer service and satisfaction
  • Train, coach, motivate and develop Branch personnel in required skills to achieve service quality goals and compliance with operational procedures
  • Manage branch staffing/scheduling for appropriate coverage, monitor dress code compliance and attendance. Ensure proper reporting through eTime
  • Assess performance and complete performance reviews of Branch personnel in a timely manner. Develop personnel for promotional opportunities; manage the performance and development of employees within the branch which result in high performance, a team environment and positive employee morale
  • Prepare Disciplinary Action Notices when required and discipline and/or discharge Branch personnel consistent with HR guidelines and interfacing with HR and the TSM
  • Interview, hire and orient Branch personnel, applying HR guidelines and interfacing with HR and the TSM
  • Respond to employee complaints in a timely fashion, consistent with VNB policies, regulatory requirements and legal requirements, and escalate through proper channels where appropriate. Reinforce support of all Bank policies in regard to equal opportunity employment and in managing a diverse work force. resolve conflicts between staff
  • Manage all operational aspects of the branch functions to ensure satisfactory audit ratings and adherence to compliance requirements
  • Full knowledge of all branch operations encompassing making sound business decisions and including
  • Ability to prioritize, organize, delegate and follow up on assignments
  • Good verbal, written and interpersonal communication skills. Ability to effectively present information in one-on-one and small group situations
  • Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form
  • Basic PC skills including Microsoft Word, Excel and Outlook
  • High School Diploma or GED and a minimum of two years related managerial/business experience and/or enrolled in Valley National Bank management training program
  • Mortgage Loan Officer (MLO) certification preferred
18

Branch Service Manager Resume Examples & Samples

  • Evaluating, honoring and approving all exception items minimizing potential loss to the bank; manage Operation Risk
  • Supervisory approvals to protect the bank from losses
  • Manage all operational aspects of the branch functions to ensure satisfactory audit ratings. Ensure monthly audits are completed timely
  • Knowledge and review of proper account opening documentation, with responsibility for obtaining the proper documentation and maintaining proper files to ensure compliance with policy and procedure and ensure that site visits are performed timely
  • Knowledge of KYC and CIP
  • Knowledge of wire documentation, with responsibility for obtaining proper documentation and approvals prior to sending a wire
  • Manage timely submission and accuracy of all Branch Management Operational reports and AML reporting, including investigation and reconciliation of Branch general ledger accounts and other report inconsistencies; knowledge of Suspicious Activity red flags
  • Delegate to Branch personnel, consistent with approved VNB policies, all security, legal and regulatory requirements, responsibilities as may be appropriate, to achieve the foregoing, and maintain oversight of all delegated responsibilities
  • Represent VNB in dealing with customer complaints, inquiries or problems, including written correspondence, and escalate through proper channels, where appropriate
  • Build and expand customer relationships to maintain deposit base and grow the branch
  • Train, coach, motivate and develop Branch personnel in required skills to achieve in-branch sales, referral and service quality goals and to comply with operational procedures
  • Assess performance and complete performance reviews of Branch personnel in a timely manner
  • Interview, hire and orient Branch personnel, and schedule Branch personnel for appropriate coverage
  • Coach and develop staff in product knowledge and in achieving in-branch sales, referral and service quality goals
  • Complies with the Secure and Fair Enforcement for Mortgage Licensing Act (S.A.F.E. Act) requirement and, where applicable, registration requirements
  • Regular work hours and days assigned including Saturdays and Sundays*
  • High School Diploma or GED and a minimum of one year related managerial/business experience and/or Valley National Bank training
19

Main Branch Service Manager Resume Examples & Samples

  • Providing excellent customer service and effectively resolving customer issues
  • 1 year customer service in banking, financial services or goal driven retail sales
  • Cash handling skills preferred but not required
20

Branch Service Manager Resume Examples & Samples

  • 3-5 years of Quality Assurance experience
  • Proficiency in Quality Center
  • Must be a self-starter with the ability to take direction and work independently while also working in a team environment
  • Technical Experience is a plus (.Net, Java, Mainframe, SQL, etc)
  • Query experience for SQL or Oracle databases
21

Branch Service Manager Resume Examples & Samples

  • You’re a problem solver and you are exceptional at diagnosing issues when difficult situations arise. Not only that, but you bring forth meaningful solutions to the table
  • You have the ability to inspire; your strong coaching and associate development capabilities translate into amazing Fidelity growth stories
  • You can communicate effectively through all mediums, whether in person or via online
22

Branch Service Manager Resume Examples & Samples

  • Being proficient in understanding and educating customers on consumer deposit products and consumer lending
  • Driving sales through walk-in customers with a disciplined sales process and using current technology to drive both sales and service
  • Sourcing referrals from customers, other bank colleagues and partners while educating and referring customers to other areas of the bank to deepen relationships and build a strong partnership
  • Demonstrating acumen in sales, customer service, relationship management, banking, investments, consumer lending, business banking, business lending, communication and presentation
23

Branch Service Manager Resume Examples & Samples

  • Minimum 3-5 years' experience in Mortgage, either in an Underwriting, Closing, or Processing function
  • Wholesale or Correspondent Lending experience a plus
  • Prior experience managing teams is preferred
  • Proven experience in developing and maintaining positive inter-departmental relationships
24

Branch Service Manager Resume Examples & Samples

  • Manage preventative maintenance scheduling, quality, and customer satisfaction
  • Listen to and resolve customer complaints regarding services, products, or personnel
  • Hire, train, and evaluate personnel
  • Assure that each direct report understands the company objectives
  • Direct and supervise associates engaged in sales, inventory-taking, reconciling cash receipts, or performing specific services, such as pumping gasoline for customers
  • Provide staff with assistance in performing difficult or complicated duties
  • Plan and prepare work schedules, and assign associates to specific duties
  • Attend company meetings to exchange product information and coordinate work activities with other departments
  • Prepare sales and inventory reports for management and budget departments
  • Formulate pricing policies according to profitability requirements
  • At least 3 years of previous work experience in diesel shop maintenance required
  • At least 1 years of supervisory experience required
  • Associates Degree (business or technical) or Vo-Tech Graduate preferred
  • Proficiency in the use of Microsoft Outlook, Word, Excel, Access, and Powerpoint required
  • Strong written/oral communication and people management skills required
  • Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required
25

Branch Service Manager Resume Examples & Samples

  • Associates Degree (business or technical) or Vo-Tech Graduate required
  • In-depth knowledge of all vehicle components including: engine, drive train, air-brakes, cooling systems, electrical systems, accessories, suspension, and tires required
  • Brake/air brake certification, diesel certification, EPA 608/609 certification, and HVAC certification required
26

Branch Service Manager Resume Examples & Samples

  • Supervise, monitor, and fulfill warranty administration and obligations on the UPG product line
  • Arranges and/or conducts Dealer training
  • Resolution of customer complaints, working with the dealer, the consumer, and factory customer relations towards highest possible resolution satisfactory to all parties
  • Advise and distribute as necessary Service and Service-Tips letters
  • A minimum of two years field experience and successful management experience
  • Strong leadership skills and professional creativity
  • Effective teaching abilities
27

Branch Service Manager Resume Examples & Samples

  • 60% - Sales
  • 20% - Risk/Compliance/Audit
  • Generally requires 2+ years of direct working experience in all financial service products and services including Small Business Sales and Credit products, risk management procedures, etc
  • Requires excellent verbal and written communication skills
  • Ability to operate PC, Windows, Word, Excel and other standard banking software
  • Requires completion of all basic branch banking sales training classes
28

Branch Service Manager, La Habra Resume Examples & Samples

  • Supports the Bank’s philosophy of Building Excellence; promotes the corporate culture through coaching, guidance and staff motivation
  • Supports the Branch Manager in all aspects of the branch
  • Performs direct supervisory duties of branch staff
  • Second signatory on Bank Official Checks
  • Assumes responsibility for the operational compliance within the branch including, but not limited to, teller cash counts, certifications, new and closed account reports, CTR filing, suspicious activity reporting, elder abuse reporting, and staff adherence to Bank policies and procedures
  • Works with staff to ensure excellent customer service
  • Supervises the daily activities of the department including, but not limited to, effective delegation of assignments, developing work schedules and providing necessary training; oversees activities of assigned personnel
  • Oversees daily check scanning, vault settlement, ATM settlement, night drop deposits, and assists with opening/closing branch procedures
  • Works with facilities to keep branch in proper repair and to ensure compliance with health/safety guidelines
  • Monitors supply ordering
  • Approves wire transfers up to designated limit, provides supervisor overrides, and approves check holds
  • Researches and resolves cash differences
  • Backs up new accounts and teller line as needed; possible Notary
  • Coordinates with Branch Manager regarding responses for independent third party and regulatory audits of the department; ensures deficiencies identified from such audits are corrected
  • Plays a positive role in the department through excellent communication skills, both verbal and written, along with strong delegation skills assuring a highly cross-trained staff
  • Bachelor’s degree from an accredited college or university; or 2-4 years of related experience and/or training; or the equivalent combination of education and experience. Work related experience should consist of an in-depth background in Bank Secrecy Act compliance and supervisory skills. Educational experience, through in-house training sessions, formal school or financial industry related curriculum, should be applicable to the financial industry
  • Advanced experience, knowledge and training in progressively responsible bank administration, management and supervisory activities
  • Intermediate experience, knowledge and training in all operational and lending activities and terminology
  • Advanced knowledge of related state and federal banking compliance regulations, Bank operational policies and procedures, and the Bank’s products and services
  • Proven ability to effectively train and instruct others in a formal classroom or one-on-one environment
  • Ability to read, analyze and interpret general business periodicals, professional journals, and technical procedures
  • Excellent organizational and time management skills, with the ability to provide leadership, supervision and training for 10 or more employees using positive supervisory techniques to ensure maximum productivity; demonstrated ability in organization and delegation skills
  • Some knowledge of human resource and labor laws and policies
  • Intermediate skills in computer terminal and personal computer operation; intermediate typing skills to meet production needs of the position
  • Intermediate math skills; ability to calculate interest, commissions, proportions, and percentages; balance accounts; add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals; locate routine mathematical errors; compute rate, ratio and percent, including the drafting and interpretation of bar graphs
  • Exceptional verbal, written and interpersonal communication skills with the ability to apply common sense to carry out instructions and instruct others, train personnel, write reports, correspondence and procedures, speak clearly to customers and employees
  • Thorough understanding of management procedures; ability to plan department or Company activities (setting objectives, developing strategies, budgeting, and developing policies and procedures); initiative to organize various functions necessary to accomplish department or Company activities; effectively staff (selecting, training and developing employees); directing employees towards the desired objectives (delegating, motivating, resolving problems); controlling the function (developing performance standards, measuring results, taking corrective action and rewarding employees as appropriate)
  • Ability to deal with complex problems involving multiple facets and variables in non-standardized situations
29

Branch Service Manager Resume Examples & Samples

  • Previous Service Manager experience preferred
  • Associates Degree (Business or Technical) preferred
  • 310T Truck and Coach certification or Red Seal certifiaction preferred