Senior Service Manager Resume Samples
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Senior Service Manager Resume Samples
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MG
M Gulgowski
Marquise
Gulgowski
65842 Dare Trail
Dallas
TX
+1 (555) 975 8739
65842 Dare Trail
Dallas
TX
Phone
p
+1 (555) 975 8739
Experience
Experience
Dallas, TX
Senior Service Manager
Dallas, TX
Doyle-Windler
Dallas, TX
Senior Service Manager
- Develop relationships across the BBC, such that Service Management can truly work as One BBC and make the best use of synergies with other BBC teams
- Knowledge of ITIL framework, incident management, change management and Problem management and using best practices
- Develop the service network to provide quick and good service for our customers in a cost-efficient way
- Manage projects / work packages within the team. This would include, for example, delivering the focussed service improvement and transition plans
- Provide Pre Sales support and communication during implementation to create and onward develop the relationship with the customer/partner
- To develop and drive change within the business via measured service development and/or improvement plans
- Define and develop improvement activities and processes for the Service Management team
San Francisco, CA
Gcg-senior Service Manager
San Francisco, CA
Heaney LLC
San Francisco, CA
Gcg-senior Service Manager
- Continuously look for improvement opportunities to increase customer satisfaction and work efficiency
- Provide referrals to CPC Relationship Managers when customer expresses interest in knowing more on products and services
- Provide referrals to CPC Relationship Managers when customer expressed interest in knowing more on products and services
- Ensure synergy between sales and service teams and exercise due diligence and independence while reviewing the transactions for CPC Relationship Managers
- Review designated surveillance reports on anti-money laundering activities and transactions monitoring to ensure compliance with established policies
- Coordinate and assist with the documentation for the regular self-assessment and internal reviews
- Review designated surveillance reports on anti-money laundering activities and transactions monitoring to ensure in compliant with established policies
present
Detroit, MI
Hiring Experienced Senior Service Manager Fortune Company
Detroit, MI
Stehr Group
present
Detroit, MI
Hiring Experienced Senior Service Manager Fortune Company
present
- Responsible for optimizing labor at the shop, and ensuring the optimal mix of straight time, O/T and Outside Repair
- Responsible for ensuring a safe workplace and providing guidance for all safety efforts and initiatives
- Responsible for successful development and execution of the Technical Training Plan in coordination with the Field Training Team
- Responsible for ensuring accuracy of third party invoices and the quality of worked outsourced to vendors
- Responsible for the successful execution of the Warranty process and maximizing warranty recovery
- Provide expert insight during business unit asset management review
- Ensure TOPS plan is prioritized based upon Breakdown, Rework and Running Cost trends
Education
Education
Bachelor’s Degree in Engineering
Bachelor’s Degree in Engineering
Oregon State University
Bachelor’s Degree in Engineering
Skills
Skills
- Knowledge of recognizable Industry Quality standards
- Ability to work in disagreeable conditions, both outside and inside, for extended periods of time and to lift weights of over 50 lbs. regularly
- Good knowledge of products, customer’s IT systems and applications, domestically and/or globally
- Good customer facing and inter-personal communication skills, with the ability to manage demanding large corporate customers
- Ability to quickly assimilate new information
- Strong knowledge of the Australian Funds Mgt Industry inclusive of Superannuation Funds
- Basic knowledge of the repair and maintenance of other household appliances, plumbing, and lighting fixtures
- Deep technical knowledge in BI solution design & delivery with ability to analyse and resolve issues beyond application level
- Attention to detail and good follow-through skills
- Strong MS-Office skills (Word, Excel, PowerPoint)
15 Senior Service Manager resume templates
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1
Gcg-senior Service Manager Resume Examples & Samples
- Other responsibilities include
- Support cross-selling and ensure all referrals are followed up promptly, e.g., mortgage, bancassurance, etc
- Continuously look for improvement opportunities to increase customer satisfaction and work efficiency
- Managing of ATM contracts, maintenance and servicing issues
- Managing urgent applications for senior corporate executives
2
Senior Service Manager Resume Examples & Samples
- Lead day-2-day operations of global BI platforms according to defined SLA’s
- Strong collaboration with BI Application owners and BI Governance
- Partner with relevant IT functions to deliver stable Operations and scalable platforms
- Application Champ for X-functional master data, responsible for solution design, governance and delivery
- Experience/Interest in managing operations for large-scale BI platforms
- Deep technical knowledge in BI solution design & delivery with ability to analyse and resolve issues beyond application level
- Ability to design, implement and lead operational processes across global BI platforms and teams
- Ability to translate business requirements into technical specifications
- Ability to structure and visualize sophisticated subjects for both IT and business stakeholders on senior management level
- Leadership potential/experience and coaching mentality
- Global mind-set as role requires working in a global virtual team, offshoring experience a plus
- SLA management, ITIL, Six Sigma or PMP certification is a plus
- Language skills: English, German a plus
- University Degree in Economics or Computer Science or comparable skill
- 3-5 years of IT experience with hands-on experience in BI and full application lifecycle
3
Senior Service Manager Resume Examples & Samples
- Requires considerable initiative and judgment in delivering results
- Will be required to work outside of regular business hours every day
- May be able to work from home
- 6 - 8 years of related experience
- Complete understanding of area of expertise or proven ability to learn complex new areas very quickly and comprehensively
- Advanced communication (verbal and written), customer service and interpersonal skills
- Excellent analytical and critical thinking ability
- Ability to multi-task, handle large volumes, tight turnarounds and multiple competing deadlines
- Ability to embrace and create change. Displays self-reliance and willing to take initiative
4
Gcg-senior Service Manager Resume Examples & Samples
- Engage CPC customers through outbound service calls to deepen banking relationships with a team-based approach
- Review designated surveillance reports on anti-money laundering activities and transactions monitoring to ensure compliance with established policies
- Coordinate and assist with the documentation for the regular self-assessment and internal reviews
- Develop strong customer relationships and build customer loyalty through consistent delivery of error-free and timely service to meet customer's needs
- Ensure synergy between sales and service teams and exercise due diligence and independence while reviewing the transactions for CPC Relationship Managers
- Comply with Citibank's policies and procedures to ensure safety and security of bank and customers
- Provide referrals to CPC Relationship Managers when customer expresses interest in knowing more on products and services
- At least 3 years experience in branch frontline service
- Knowledge of banking products and services as well as exposure to investment products and processes would be an advantage
- Strong team player with good relationship management skills and problem solving skills
- Meticulous and organized
5
Senior Service Manager Resume Examples & Samples
- Bachelor's Degree required or equivalent in education and experience; 7 to 15 years of experience
- ITIL v3 Foundation Certification preferred. Six Sigma & PMP certification preferred
- Must have understanding of IT services and working in Data Center environment
- Experience with Virtualization and SAN/Storage preferred
- Must be able to clearly communicate, understand financial and operational risks and resolve complex issues
- Must be a self-starter, self-motivated and be able to work with minimal supervision
6
Senior Service Manager Resume Examples & Samples
- Works independently under general direction
- Work is complex and involves non-routine and advanced technical assignments
- Requires significant initiative and judgment in making decisions and delivering results
- Outcomes are reviewed for attainment of objectives, adherence to policies, and effectiveness of results
- Problem resolution involves using judgment to select and interpret information and handle deviations from standard methods and practices. Makes decisions governed by general policy
- Assistance for unusual situations is provided
- Will be required to work outside of regular business hours every day. Their team may be 24 x 7
- Will be able to work from home
- International travel will be required
7
Senior Service Manager Resume Examples & Samples
- Strategic and operative development of the entire service business for pumps, valves and other rotating equipment in China
- Organise and set up a service structure based on the successful European model of service workshops and a professional team for on-site service support. The main focus is on service for products in the high-technology segment (power stations, industrial applications, water/waste water)
- Responsible for qualification of the service team by organising and carrying out relevant training sessions to meet our customers' requirements
- Develop the service network to provide quick and good service for our customers in a cost-efficient way
- Manage the service business as an independent profit centre and be responsible for the P&L of service
- Coordinate with inter-companies on the cooperation of product service in APAC region
- Continuously optimize the service process and quality to enhance the customer service satisfaction
8
Senior Service Manager Resume Examples & Samples
- Make sure that proposition fits in the market and is embedded in a sustainable and scalable business model, monitoring health of ongoing products and services for iterative improvements
- Service Management is leading and running a global virtual group comprised of community management team in regions in the US, Europe and Japan/Asia, providing tools and framework to help them making sure that regional service KPIs are accomplished
- Participate and help lead global and regional initiatives as appropriate to enhance execution
- Actively participate in planning/executing business plans
- Creation of business framework(s) to maximize regional performance of services
- Forecast with context & comparison to performance trends across regions
- Establish a framework for estimating ROI wrt services in order for evaluating and justify an investment plan
- Plan and execute partnership with key third parties or external networks to evolve and increase value of PlayStation Network
- Drive and evangelize PlayStation Services
- 8+ years’ experience within a network or online game network business for a global product
- Ability to analyze and create complex financial models and managed team of highly motivated business professionals
- Broad understanding of the entertainment products and service industry, including a deep understanding of how ecosystems function in the gaming businesses
- High capacity for strategic thought and the ability to solve unstructured business problems
- Leadership to transform strategy into successful execution and a passion for operational excellence
- Bachelor’s Degree required / MBA preferred
- Excellent interpersonal skills and the ability to maintain effective & complex working relationships
- Proven analytical & problem solving skills
9
Senior Service Manager Resume Examples & Samples
- Full end-to-end understanding of respective business processes and best practices in order to translate internal and external trends into deliverables for the business. Drive these initiatives by securing a sponsor, resources and budget to realize added value and contribution to innovation within business and GIT
- Think globally and x-functionally in order to identify project and program dependencies and their impact. Raise dependency issues with the project sponsor and proactively offer solutions
- Derive and drive BI implementation roadmaps
- Own BI solutions end-to-end and partner with business partner(s)
- Strive for BI innovations and quality improvements
- Ability to provide a clear framework for performance to direct reports or project team
- Strong numerical and analytical skills, experience in finance
- Ability to define problems, collect data, establish facts and draw valid conclusions
- Strong experience in working on several projects simultaneously
- Four-year college or university degree with focus on Business Administration, IT or related areas, or equivalent combination of education and experience
- Minimum of 8+ years of progressive work experience in large-scale (IT) projects or program management or large-scale application service responsibility
10
Gcg-senior Service Manager Resume Examples & Samples
- Engage CPC customers through outbound service calls to deepen banking relationship with a team based approach
- Review designated surveillance reports on anti-money laundering activities and transactions monitoring to ensure in compliant with established policies
- Coordinate and assist with the documentation for the regular self assessment and internal reviews
- Develop strong customer relationships and build customer loyalty through consistent delivery of error-free and timely service to meet customer needs
- Comply with Citibank policies and procedures to ensure safety and security of bank's and customers
- Provide referrals to CPC Relationship Managers when customer expressed interest in knowing more on products and services
- At least 3 years experiences in branch frontline service
- Strong team player with good relationship management skills and problem-solving skills
11
Senior Service Manager Resume Examples & Samples
- Deep understanding of Service Management, with the ability to embed global standard operating procedures and governance
- Demonstrated capability to engage effectively with business colleagues and key stakeholders at all levels, translating and communicating complex technical information while influencing outcomes
- Strong industry experience with excellent client and vendor management skills
- Ability to build and drive teams, uplift skills and capability, communicate the value of the work undertaken by the team and build support for this widely at all levels within global organisation
- Outstanding written and verbal communication skills, with the ability to drive and influence across border and function to achieve results
- Experience working in a shared service IT operating model within a global organisation
12
Senior Service Manager Resume Examples & Samples
- Participate in development and lead the execution of the Services growth strategy in Australia & New Zealand
- Responsible for building strong long-term relationships with specific customers within Australia & New Zealand
- Lead complete field resource management efforts
- Work closely with region sales leaders to ensure appropriate sales coverage and opportunities to achieve the services orders plan for Australia & New Zealand
- Provide the operational leadership needed to drive profitable service growth
- Responsible for overall business management duties for assigned Field Service Engineers
- Provide accurate and timely information to assigned personnel regarding salary planning, performance appraisals, career coaching and disciplinary action as required
- Lead efforts to ensure customer service excellence for assigned customers
- Manage cost control, quality, and operations-oriented customer communications
- Ensure all work is conducted in a safe manner compliant with OSHA and applicable Australian EHS regulations
- Minimum of five years experience in Field Services
- Proven ability to deliver Services to satisfy customer and contractual requirements
- Demonstrated ability to lead and manage a service delivery team
- Willingness and ability to travel within assigned region
13
Senior Service Manager Resume Examples & Samples
- Act as the single point of contact to the customer for timely and satisfactory resolution of concerns covering a wide variety of support services offered for each of the assigned product line
- Responsible for knowledge of assigned product lines, their associated configuration installations, and represents the most direct access to all appropriate internal functions to support the product
- Establish and maintain contact to provide on-going technical and business support to assigned customers in designated geographic region
- Service may include request for Field Support, customer training, maintenance planning, spare parts tooling, advice on operation and seminars and symposiums
- Effectively handle technical queries from assigned customers and be knowledgeable of and sensitive to business, social and cultural issues significant to their customers
- Initiate and maintain service billing and tracking including issuance of service dispatch orders
- Negotiate applicable concessions as they arise balancing maximum benefits / satisfaction for the customer with minimal acceptable financial impact to GE
- Responsible for building strong long-term relationship with client and establishing a strong team through training and well developed succession planning
- Establish new business lines including but not limited to, BPV Instillation, Remote Greasing Units etc
- Managing Pressure Control P&L for his/her segment with full understanding of cost and profitability criteria of the business
- Bachelor’s degree from an accredited university or college with minimum of 8 years of working experience (or a high school diploma/GED with at least 4 years of experience in a Field Services role)
- Minimum of 5 years in a similar managerial position with similar team size
- Bachelor’s degree in Mechanical or Electrical Engineering is preferred
- Strong business acumen and ability to sell GE products to the customer
- Ability to work effectively with minimum supervision
- Prior field engineering experience is preferred
- FEP program graduate is preferred (internal GE employees only)
14
Senior Service Manager Resume Examples & Samples
- Ensure compliance with bank and country guidelines
- Participates in customer calls to address/discuss documentary requirements, where necessary
- Any other duties/tasks that may be assigned from time to time
- University graduate with 5-8 years relevant banking experience with proven track record
- Strong written & spoken English and proficient in MS Office applications
15
Senior Service Manager Resume Examples & Samples
- Educated to degree level (preferable but not essential)
- English & Maths qualifications from primary education
- Service background essential -
- Payroll knowledge would be an advantage
- Experience in the pay role industry is preferable
- Experience of both DOS, Windows and Web based products
- Familiar with client requirements reporting and metrics
- PC Literate with Word, Excel & PowerPoint
- Minimum 5 years' service delivery experience
- Minimum 3 years' experience managing client facing teams of 50+
16
Senior Service Manager Resume Examples & Samples
- Participate in development and lead the execution of the Services growth strategy
- Responsible for building strong long-term relationships with specific customers within the region
- Support all O&M operational processes
- Work closely with region sales leaders to ensure appropriate sales coverage and opportunities to achieve the services orders plan for region
- Lead service engineering to accomplish effective support of region customer service objectives
- Implement Operation Safety Policy Instructions, conduct field work in compliance with OSHA and applicable regulations and encourage good employee safety practices
- Interface regularly with the Services Product Line Leader to review the progress of regional growth initiatives and participate in the development of new service offerings
- At least 5 additional years of experience in Field Services
- Bachelor’s degree in Engineering s preferred
- Strong business acumen and commercial savvy
- Ability to manage effectively in a dynamic and fast-paced environment
- Effective team contributor and member
- Ability to energize teams through inclusiveness and connection with people
- Working knowledge of contract terms and conditions
- Familiarity with project labor and material quoting tools
- Ability to build trust by respecting the ideas and contributions of everyone
17
Senior Service Manager Resume Examples & Samples
- Promote the profile of service management and its benefits across BBC Digital and across wider BBC groups
- Increase personal profile within BBC Digital such that all business/product groups look to you for service management leadership
- Define and develop improvement activities and processes for the Service Management team
- Manage projects / work packages within the team. This would include, for example, delivering the focussed service improvement and transition plans
- Take a leading role in the continual service improvement process. This involves identifying improvement activities across BBC Digital
- Contributing to the further development of OTG’s processes and policies for delivery of the BBC’s Online services, whilst ensuring that the aspirations of the BBC Digital software development community and other BBC content groups served can be operationally supported
- Providing on-call support as the duty service manager to the Business to manage major incidents out of hours (this will be approximately 1 week in every 6 or 7)
- Monitor and manage 3rd party service providers, ensuring their adherence to contractual obligations
- Provide leadership within OTG for Service Level Agreements and provide expert advice to the product/business teams for negotiations with third parties
- Provide leadership within OTG for Service Management input to contractual negotiations with our service providers and other third parties
- Provide input to OTG and BBC strategy, specifically in the area of partnerships with third parties and Service Design
- Mentor junior members of the team and nurture their development in all areas of service management
- Act as a point of escalation for other members of the team
- Act as BBC Digital representative on Client Boards for the BBC
- Management of weekly and monthly service/operational performance reporting
- Travel to BBC offices (namely Salford, London, Cardiff, Pacific Quays) as required. This may be to attend meetings or to cover the leave/sickness of service management staff
- Proven experience of working effectively with 3rd party service providers within the IT industry who manage production, QA or distribution infrastructure
- Ability to technically understand complex systems built from many separate hardware and software components
- Experience in technology, service, media or creative environments
- A commitment to maintaining high industry support standards and provide an efficient and effective service
- Understanding of project management methodologies and experience of project managing complex IT installations, change or upgrades
18
Senior Service Manager Resume Examples & Samples
- Develop a work catalog of projects, operations and activities that comprise the organization's strategic agenda
- Lead project management efforts for individual and related projects during service transition, including initiation, planning, execution, monitoring against performance baselines and closing
- Identify and develop key organizational values across related work efforts
- Track and monitor performance of the organizations service operations, to ensure maximum value, efficiency and effectiveness
- Assist in staff development for consistent and best-practice driven office that conforms to the organizations culture and methodology requirements
- Leverage the existing enterprise toolset to support and realize the service management role
- Make recommendations to expand the enterprise toolset where appropriate
- Problem Solving/Analysis
- Technical Capacity
- Recent Security Operations experience within the financial industry
- Familiarity with Bank of America organization, core values, products, and services
19
Senior Service Manager Resume Examples & Samples
- Manage regional support teams in local office ( India)
- People management, including regular one on ones, career planning, annual focal reviews
- 4-6 years’ experience in a customer support management role
- Preferably have a BS degree in Computer Science or Engineering
- Experience managing in a Technical Support capacity with over 5 direct reports
20
Senior Service Manager Resume Examples & Samples
- Single point of contact for region
- Service Manager will have overall responsibilities to oversee the well-being of the OSS China OSS operation team and China OSS growth
- A minimum of 5 – 8 years’ experience in customer service, field service or engineering role or equivalent strategic leadership role
- Strong technical expertise in Gas Turbine / Steam Turbine / Generator Services
- Knowledge in Rewind, Rebladding, Machining, NDT, EMT, Borescope, insitu inspection work would be an added advantage
21
Senior Service Manager Resume Examples & Samples
- Accountable for functional, business, and broad company objectives including field service operations, parts and material management
- Develops, integrates and launches processes that meet business needs across the organization. Involved in long-term planning
- Contributes to the overall strategy and manages complex issues within functional areas of expertise
- Participate in development and lead the execution of the Services growth strategy across multiple fleets and multiple accounts – from LTPA to warranty to service agreements
- Responsible to build strong, long-term relationships with customers
- Work closely with region sales leaders to ensure appropriate service coverage and drive opportunities to achieve the services orders plan for region
- Provide the operational leadership needed to drive profitable service growth. Review the progress of regional growth initiatives and participate in the development of new service offerings
- Responsible for overall business management duties for operational area and assigned Field Service Engineers (Technical Advisors)
- Drive service engineering to accomplish effective support of region customer service objectives
- Lead efforts to ensure customer service excellence
- Implement safety policies and instructions. Conduct field work in compliance with local safety regulations and encourage good employee safety practices
- Secondary degree from an accredited university or college
- At least 5 years of experience in Field Services
- At least 10 years of experience in management or commercial leadership roles
- Willingness and ability to travel regionally and internationally up to 60% of the time
- Bachelor's degree in Engineering or physical science is preferred
- Six Sigma training is preferred
- Multi-lingual beyond English
22
Senior Service Manager Resume Examples & Samples
- Responsible for optimizing labor at the shop, and ensuring the optimal mix of straight time, O/T and Outside Repair
- Oversee the execution of the Workflow Management process
- Responsible for successful development and execution of the Technical Training Plan in coordination with the Field Training Team. Ensure TOPS plan is prioritized based upon Breakdown, Rework and Running Cost trends
- Customer Management Directly responsible for customer relationship management to include issue resolutions, customer satisfaction, and retention, as well as ensuring uptime
- Collaborate with Sales Team to develop the service requirement section of the Customer Care Plan to ensure effective delivery of service. Conduct customer visits and Annual Reviews as required by the Customer Care Plan
- Directly responsible for successful execution of Maintenance Initiatives to attain or exceed specified financial targets
- Work with vendor sourcing group to identify potential and preferred vendors for specific facilities and vehicle maintenance services
- Asset Management Directs his/her management team in order to maintain the appearance and maintenance of assigned locations, including sustaining 6S standards throughout the shop
- Prioritize and approve shop tooling and equipment requirements based on needs and scope
- Management and oversight of vehicle specifications and vehicle in-service/out-service process
- Oversight and/or execution of Quality Inspection of PM & repairs, as well as In Process Reviews of non-PM work
- Accountable for all Quality Metrics within the Shop
- Accountable for maintenance of all relevant documentation required to meet and/or exceed local, state, federal, as well as customer requirements Comply with Safety and EPA regulations and requirements
- Responsible for revenue base in excess of $10M
- Responsible for annual net maintenance expense in excess of $3M
- Manages an inventory in excess of $100K. Employees Supervised Responsible for the management of up to 25+ employees, including but not limited to: Shop Supervisors, Technicians-In-Charge, Customer Service Coordinators, Parts Responsible Tire Persons, Technicians and Service Employees to support the needs of assigned location
- Personal Protection Equipment All PPE required as per each task
- Travel Requirements Less than 10%
23
Senior Service Manager Resume Examples & Samples
- Labor Management Provides leadership, training and development to a management team assigned to the branch(es) to include the Service Manager, Shift Supervisors, Technicians In Charge and Customer Service Coordinators
- Responsible for successful development and execution of the Technical Training Plan in coordination with the Field Training Team
- Responsible for Recruiting, Hiring, On-boarding, Payroll, and Succession Planning. Customer Management Directly responsible for customer relationship management to include issue resolutions, customer satisfaction, and retention, as well as ensuring uptime
- Maintain control/visibility over shop floor activities to ensure proper root cause diagnosis by technicians and that the yield on all parts/components is optimized
- Responsible for revenue base of up to $10M
- Manages an inventory of approximately up to $100K
- Employees Supervised Responsible for the management of up to 25 employees, including but not limited to: Shop Supervisors, Technicians In Charge, Customer Service Coordinators, Parts Responsible Tire Persons, Technicians and Service Employees to support the needs of assigned location
24
Senior Service Manager Resume Examples & Samples
- Basic degree with 4-8 years relevant experience including 4 years of management experience or MBA with 5 years relevant experience including 2 years management experience
- Experience in Bank operations, call center or customer service
- Strong interpersonal skills and works well with others
- Excellent knowledge of bank's processes/procedures/contacts and strong learning ability
- Excellent customer service orientation and commitment to service excellence
- Excellent quality management orientation and possesses strong process improvement orientation
- Maintains a high level of professionalism and credibility in dealing with customers
- Displays strong results orientation
- Demonstrates in-depth knowledge and a high degree of expertise in a wide range of products across all product categories
- Proactive e.g.. Anticipates problems and looks for viable solutions rather than wait or rely on others for direction
- Able to interact confidently with people at all levels of the management
- Mature, professional and objective when dealing with others
- Ability to make decisions that balance and factors a range of goals that may in some instances be conflicting
25
Hiring Experienced Senior Service Manager Fortune Company Resume Examples & Samples
- Operations Management Responsible for the oversight of work analysis, vehicle planning and scheduling, scheduling and assigning work to technicians, productivity tracking and optimization, shift and shop meetings, and RO review and approval
- Evaluates and makes recommendations for future staffing based on changes to the business environment
- Oversight to ensure successful execution of the Customer Communication Protocol
- Partner with the Sales Team to ensure proper scoping of prospective new business opportunities and identify opportunities for growth within existing customer base. Collaborate with Sales Team to develop the service requirement section of the Customer Care Plan to ensure effective delivery of service. Conduct customer visits and Annual Reviews as required by the Customer Care Plan
- Financial Management Directly involved in strategic financial planning by developing budgetary forecasts and implementing cost control measures related to maintenance operations budget and location P&L statement to meet short and long term financial goals
- Ensure data integrity in the Shop Management Online system. Asset Management Directs his/her management team in order to maintain the appearance and maintenance of assigned locations, including sustaining 6S standards throughout the shop
- Provide expert insight during business unit asset management review
- Responsible for ensuring a safe workplace and providing guidance for all safety efforts and initiatives
- Comply with Safety and EPA regulations and requirements
26
Senior Service Manager Resume Examples & Samples
- Work with Marketing leadership and cross-functional stakeholders to define, document and communicate service business vision and goals
- Develop service strategy for each of the existing products and programs in the TSP portfolio, as well as new product releases
- Promote the service business internally to regional, brand and functional team leadership to drive global adoption and alignment with service goals
- Prepare presentations and deliver regularly to internal stakeholders, as well as to partner and end user customers
- Track, manage and report on service business financial, logistic, and customer satisfaction metrics
- Identify and engage with key personnel who own systems and processes required to drive service business goals. Likely areas of focus include customer asset record management, CRM enhancements, sales enablement and automation, SKU and ERP management, and order entry tools and processes
- Gather internal stakeholder VOC to identify service business challenges and opportunities, acting on both to improve the efficiency and profitability of the business
- Establish processes and policies to ensure consistently high service performance
- Monitor and assess customer feedback to make or recommend necessary improvements
- Ensure service sales and delivery processes are efficient and cost effective
- Undergraduate degree/Diploma in Business or Marketing
- 8 + years of previous experience in a service sales and/or operations environment, ideally with exposure to both consumer, distribution and sales channels
- Sound knowledge of customers and influencers in the digital video Security and IP CCTV industry
- Goal-oriented with a strong drive for success
- Clear bias to collaboration to achieve results
- Ingenuity and creativity skills of key importance in developing strategic programs
- Analyze, present and support decisions
- Highly competent in Microsoft Excel, Power Point, Word
27
Senior Service Manager Resume Examples & Samples
- Receives orders for service, performs service in apartments as requested by residents or as required to keep equipment operating efficiently, prioritizes work orders, and handles in the most efficient manner
- Oversees each work order to ensure that it is properly and quickly completed; may perform the work of subordinates if needed
- Advises maintenance personnel with complex orders
- Contacts vendors for work not performed by staff and oversees and approves their work
- Keeps a preventive maintenance schedule and assigns tasks to get it completed; keeps Service Representatives on schedule to make market ready turns of vacant units as fast as possible
- Keeps the maintenance shop organized and in good working order
- May order parts and supplies based upon the maintenance budget
- Discusses various issues with the Property Manager for resolution or to inform and keeps the Property Manager aware of the overall maintenance condition of the property
- May supervise the landscape, painting, and housekeeping function of the property
- Hires, trains, and develops the staff under his/her guidance. The Property Manager may require final approval
- Hears resident complaints and resolves in the best manner possible
- Performs other miscellaneous duties as assigned
- Basic knowledge of the repair and maintenance of other household appliances, plumbing, and lighting fixtures
- Ability to communicate with residents, vendors, and co-workers in a friendly manner and businesslike manner
- Ability to work in disagreeable conditions, both outside and inside, for extended periods of time and to lift weights of over 50 lbs. regularly
- Skill in using common and specialized tools to efficiently make repairs and perform maintenance duties
- Ability to guide and direct the work of others
28
Senior Service Manager Resume Examples & Samples
- Extensive years of working experience in financial services with at least 5 years in Funds Services Operations
- Excellent customer interaction skills
- Strong awareness and management of key operational risks
29
Senior Service Manager Resume Examples & Samples
- Provide technical and project direction to your maintenance team
- Follow up on customer service issues to ensure resolution
- HVAC certified
- Experience effectively managing, developing, and leading large teams including a track record of successful communication, budgeting, scheduling and staffing within construction, mechanical, HVAC, electrical and/or plumbing
- Excellent communication skills and team collaboration demonstrating verbal and written expression, active listening and ability to interact with residents and team members
- Experience operating computer systems for property operations, finance and service tickets
30
Senior Service Manager Southeast Asia & Oceania Resume Examples & Samples
- Provide effective leadership and management of field service team and actively participate in the sales process, install equipment, sales demonstrations and post sale training to ensure best outcome for repeat sales across Leica products
- Provide first line service support and assistance from team’s activities which may include unsocial times for emergency call- outs
- Develop Service Strategies for ANZ to actively seek new opportunities to grow Leica Service business
- Work closely with the Sales & Support Managers (ANZ) to contribute to achieving budget, outstanding customer satisfaction, growth of Service Contracts (G/S/B) and Service market share add to shareholder value. Be part of LMS SU ANZ Mgt Team
- A minimum 10 yrs field based optical, mechanical, medical, scientific or laboratory experience
- Demonstrable sales ability
- Technical Life Science or Mechanical/ Opitcal and Business Degree qualifications
- Demonstrable high level numerate, grammatical, scientific and PC skills
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Senior Service Manager Resume Examples & Samples
- Bachelor’s Degree from an accredited university or college (OR a High School Diploma / GED with a minimum of 10 years of industry work experience)
- Minimum of 5 years of experience in field services, including a minimum of 3 years of experience in a management role
- Bachelor’s Degree in Engineering or physical science
- Six Sigma training or equivalent Quality training
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Senior Service Manager Resume Examples & Samples
- Prioritising IT delivery priorities with the business and monitoring work-using methodologies such as Kanban
- Ensuring IT driven initiatives, where input is needed from business lines, are prioritised along with business initiatives
- The incumbent will assume overall ownership for the successful delivery of IT services to the business line, but will work with the Commercial Product Delivery & Support teams to ensure sufficient resources are assigned to meet project timelines and deliverables
- Developing strong relationships with virtual teams
- Act as a Major Incident Manager and escalation point for incidents
- Partner with Engineering teams to facilitate a proactive IT/business engagement and transfer of knowledge with respect to IT/product roadmaps and plans
- Serve as the primary point of contact for the Development teams into the IT division for infrastructure related Projects, Service Requests, Change Controls, etc
- Partner with Development & Business to facilitate a proactive business/IT engagement and transfer of knowledge with respect to product/IT roadmaps and plans
- Champion team-working, re-use, knowledge sharing and promotes the support of the Global Operating Model
- Works with IT Managers and department leads to ensure sufficient resources are assigned to meet project timelines and deliverables
- Work closely with key business and development stakeholders, to understand and meet customer requirements
- Planning coordinating and reporting on all aspects of Software Development or IT Infrastructure projects / programs from initiation to delivery
- Creates complete process documentation including but not limited to flowcharts, work instructions, definitions, operational instructions, etc. as required to perform the function
- Oversees the integration of all service delivery units and constantly improves the quality and inter-working of the whole ‘virtual’ service team, (including suppliers) to ensure a seamless end-to-end delivery of service for business units
- Challenges current methods and approaches for resolving technical issues, bringing insight, innovation and proactivity
- Provides expert incident management support to difficult, high profile customer issues and ensures root-cause analysis is conducted and a corrective action plan is followed through with any learning applied for future benefit
- Assists in educating customers and employees on IT practices, procedures and processes
- Adherence to financial budgets and contributes to the annual planning and budgetary process
- Technology
- Keeps current with industry trends, quality initiatives and technology developments
- Demonstrate critical thought leadership in analysing current state technology and making cost effective business justifications in moving to new paradigms
- Maintains an awareness of the needs of the whole enterprise, and promotes a vision of the benefits that a common approach to IT
- Bachelor’s in Computer Science or related field or equivalent experience
- General knowledge of operating systems, physical and virtual environments, networking and databases - and their use
- Ideally has experience in project delivery/service roles
- General understanding of the company’s overall business operations and products
- Demonstrated ability of successfully leading complex IT projects and programs
- Must be able to effectively communicate technical information to both technical and non-technical personnel
- Must demonstrate excellent
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Senior Service Manager Resume Examples & Samples
- To capitalize on all opportunities to improve the overall customer experience and to own the overall service relationship on behalf of BT at mid to senior level within the customer business base
- To develop and drive change within the business via measured service development and/or improvement plans
- To act as the primary interface between the customer and BT for service issues being experienced
- To lead and deliver formal work programs in line with business and customer requirements
- To have an in-depth working knowledge of the customers business and understand the competition environment
- To build and maintain excellent relationships with the Account Teams
- To build and maintain collaborative relationships with key suppliers
- Assists with setting Service Level Agreements and produces Service Development plans for key clients
- May have line responsibility for a number of Managers, sometimes across country boundaries
- May also be involved in new business initiatives, providing service information to support Bids
- Responsible for end to end Service levels for customers business areas
- Responsible for managing the BT Service Costs for defined Managed Contracts
- Good customer facing and inter-personal communication skills, with the ability to manage demanding large corporate customers
- Good knowledge of products, customer’s IT systems and applications, domestically and/or globally
- A good understanding of financial markets; including market data, global banking, trading execution and clearing principles
- Ability to analyze data and manage operating costs
- Strong people and project management skills
- Knowledge of billing and financial management principles
- Good customer facing and interfacing skills
- Working with offshore teams
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Senior Service Manager Resume Examples & Samples
- Broad understanding of business and service
- At least six years experience of working in the design, engineering, installation and commissioning of BMS systems
- At least six years project management experience
- Leadership Skills: Must have the ability to direct, manage and influence subordinates
- Team Building Skills: Must have the ability to work as a team member and manage subordinates into an organized team or teams
- Decision Making skills: Must be able to evaluate information objectively to arrive at logical conclusions
- Financial management skills: Must have the ability to manipulate and interpret financial data to achieve project profit goals
- Negotiation skills: Must have proven ability to confer with customers and suppliers
- Software Skills must have the ability to use Windows/Microsoft office, financial software and project management software
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Senior Service Manager Resume Examples & Samples
- Continuously review changing customer needs while managing financial goals
- Plan the appropriate level of operations resources to prevent and restore technology failures via knowledge based recoveries
- Drive efficiency and productivity in the technology operation center
- Act as the primary contact and escalation for operations
- Perform day-to-day service operations against service level agreements
- Ensure key business objectives are met through service delivery
- Execute services based on priorities
- Review service performance in adherence to standards, procedures and processes
- Understand IT strategy as well as current and emerging IT service delivery methodologies
- Understand decisions, priorities and relevant efforts to appropriate levels of staff/resources regarding requests and initiatives
- Input into planning, development, implementation and problem resolution within Technology Services
- Proactively share opportunities to improve efficiency and effectiveness of their area
- Understand basic retail functions and how technology supports the specific organizational functions of the area supported
- Engage in day to day working relationships with Business Partner(s), Service and/or Vendor partner(s) providing service delivery, Vendor Management teams, Support and Operations leadership and partners throughout TTS as necessary
- Does not have a team of direct reports, rather the service delivery partner(s) is the team
- Minimum of 2-4 years of leadership experience
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Senior Service Manager Resume Examples & Samples
- Strong analytical skills – regarding both code and surrounding infrastructure
- A desire to share knowledge and information with others in your team
- A technical aptitude such that others often look to you for guidance in your field(s) of knowledge
- You have worked a minimum of 5 years in a similar or developer role and have a particular interest in technical problem solving
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Senior Service Manager, Major Incident Resume Examples & Samples
- Management of Major / Critical incidents which has significant business and revenue impact and primarily involving large scale infrastructure issues or high risk data or application issues. This role would be on call support 24/7 to support the business availability
- Undertake and drive post incident reviews, with the focus on identifying process and (or) operational improvements
- Advising and consulting with other IT teams on processes relating to Incident Management, Problem Management and Change Management
- Experience with ITSM tools (ServiceNow, a plus) with strong understanding of service management principles it supports
- Experience managing Incidents in hybrid model environment (Cloud + On-Prem) applications
- Capability of working in a complex and fast paced environment
- Confident professional and an ability to represent the team in meetings with Business and other IT groups
- Strong organization and presentation skill
- Client focus and ownership - displays initiative and a proactive approach to work
- An understanding and experience of the technology used in a large enterprise is required (i.e. one or more of: Unix / Linux, Windows, storage, networking, databases, IT security, web infrastructure, application support, Cloud computing)
- Able to facilitate conversations with large groups of remote people
- Able to translate technical incidents into business terms
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Senior Service Manager Resume Examples & Samples
- Assume overall responsibility for management of a team of engineers
- Ensure high levels of customer satisfaction
- Provide guidance and mentoring to help grow the software, technology, and domain knowledge of their team members
- Proactively solve client problems and implement solutions, tapping on the collective skills of the team as required
- Ensure the team grows the capability to deliver monitoring results based on new technologies and software solutions
- Must have experience mentoring and training a team of engineers
- Bachelor’s Degree, ideally in an engineering, scientific or business discipline, Master’s Degree preferred
- Must have a minimum of 10 years of experience
- Enthusiastic and has a great attitude
- Able to communicate and collaborate well with others
- Process oriented and committed to superior quality in their work
- Must have strong expertise with R, Matlab, or similar statistical tool pack
- Strong proficiency with standard corporate tools (Outlook, Word, Excel and PowerPoint)
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Senior Service Manager Resume Examples & Samples
- Be responsible for building strong long-term relationships with specific customers within the region
- Be responsible for overall business management duties for assigned Field Service Engineers
- Collaborate with Service Engineering to accomplish safe & effective support of region customer service objectives
- Participate and lead business Six Sigma process
- Perform collateral duties as assigned to meet business needs as they relate to EHS (Environmental Health & Safety), Quality, Integrity, etc
- Minimum of 5 years of experience in field services, including 3 years experience in a management role
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Senior Service Manager Resume Examples & Samples
- The role holder provides exploitation of systems and technology to deliver business and cost transformation aligned to business strategy to deliver efficient customer solutions
- He/she may contribute to the formulation of network, technology, systems and information strategy and evolution plans
- The role holder takes a lead role on programmes and projects that go to plc, OC and/or LoB Boards for decision. He/she may have end to end ownership of network / systems & technology strategy & evolution process, or the operation and delivery of network & technology options
- The role holder meets business objectives, solves business problems and furthers business success by applying industry, applications and technical knowledge through the definition of high level solutions. In addition he/she may work proactively with the business to define new product developments
- The role holder may manage strategic investment and financial control for the delivery of end to end integrated solutions
- The role holder may also play a key part in the BT wide professional communities
- Establishing and maintaining customer Service Relationships
- Analyze and understand the customer, its organization and operation through the use of relevant information available
- Progression and Resolution of Customer issues through the Business
- Incorporation of an understanding of the Priority business critical services delivered to the Customer
- Handoff to Sales and others to promote new sales
- Budget and margin Performance of Maintenance and MAC by account
- Third Party Vendor relationships taking into account the Service support requirements, and the scheduling and reporting of Technical evaluations carried out by the Service supports technicians
- At a minimum, monthly Customer meetings will be held
- Weekly reporting to Senior Management Teams
- Customer surveys will be scheduled annually
- Feedback into the business on strategic Opportunities or issues affecting Product enhancements/developments
- Delivery of propositions to increase Service Revenues opportunities
- Develop and maintain professional attitudes in keeping with BT standards
- Establish and maintain a good working rapport with all ITS/OTS staff
- The primary job interfaces for these positions are Customers, Service Management, sales staff and Vendors
- Other Service Related Projects
- Liaison with Sales and Account Management staff to determine Customer requirements
- Management of Technical Manager to ensure agreed Customer SLA’s are delivered by the on site Maintenance teams
- Liaison with the client Relationship Teams, and the Service Desk teams to achieve a high performance delivery of service
- Relevant, contemporary and industry recognised qualifications where appropriate
- Relevant Degree qualification (typically engineering/science) or equivalent
- Ability to excel in high-pressure environment
- Very strong inter-personal skills
- Ability to quickly assimilate new information
- Self-motivation and good organization
- Attention to detail and good follow-through skills
- Knowledge of recognizable Industry Quality standards
- Interfacing and Reporting to senior management is essential
- Two or four year degree or equivalent work related qualification
- Technical experience with trading floor technology such as turrets and voice recording is a plus
- Previous management experience preferred within a customer service environment
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Senior Service Manager Resume Examples & Samples
- Minimum 10 years’ working experience in financial services with at least 5 years in Custody, Middle Office, or Funds Services Operations
- Prior client management experience is essential
- Proven track record and knowledge of processes across Custody, Fund Accounting, Middle Office & Transfer Agency
- Strong knowledge of the Australian Funds Mgt Industry inclusive of Superannuation Funds
- Strong people manager
- Bachelor’s Degree in Accounting and/or Business studies/disciplines
- Accounting qualifications such as CPA, ACCA or CIMA a preference
