Bpo Manager Resume Samples
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Bpo Manager Resume Samples
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JW
J Wiza
Jewell
Wiza
995 Gibson Route
Detroit
MI
+1 (555) 939 5919
995 Gibson Route
Detroit
MI
Phone
p
+1 (555) 939 5919
Experience
Experience
Dallas, TX
Bpo Manager
Dallas, TX
Carroll-Abbott
Dallas, TX
Bpo Manager
- 5) Responsible for defining key performance indicators (KPI’s) / establishing targets within the processes and reviewing performance at agreed intervals
- Develops, builds and offers innovative services around ATR Process Improvement and management
- Provides Global Finance Transformation management in the areas of integration and/or governance
- Continuously work to improve internal and cross-functional OTC processes
- Take ownership and deliver continuous improvement initiatives, to improve operating OTC models and processes
- Undertakes change management customer engagement activities for transformation projects
- Drive standardization efforts ensuring that processes are globally improved and standardized
New York, NY
BPO Manager, Shipment Management
New York, NY
Zulauf, Strosin and Hansen
New York, NY
BPO Manager, Shipment Management
- Explore process & performance synergies between SCL, MCC, Seago and Maersk Line
- Ensure compliance to governing strategies of Maersk Line as well as to the overall strategic goals from value stream managers
- Regular performance reviews of the process steps and establish improvement plans. Plan process control parameters and ensure follow-up on execution
- Providing input to based on VOC, VOP or best practices to the value stream manager and maintenance of process library. Ensure that all process and SOPs are mapped and maintained in accordance with the established CB standards
- Ensure effective change management of key change initiatives by VSM, process owners and Country stakeholders – eg ensure stakeholder involvement and buy-in to changes
- Identify, maintain library and simplify exceptions across countries, processes, and customer segments. Support countries, GSCs and other stakeholders on operational issues and process related queries
- Maintain and provide framework for transformation and for continuous improvement plan on process
present
New York, NY
Senior Bpo Manager
New York, NY
Moen Inc
present
New York, NY
Senior Bpo Manager
present
- Maintaining a high level of expertise and an awareness of latest developments in modern credit management
- Maintains effectiveness of systems and solutions to ensure performance levels are sustained
- Demonstrates a successful track record of achievements in a OTC or Credit Management function in a global organization
- Optimize and further role out of credit management tools within Company
- Project Manages implementation of Collection or other OTC tools
- Develop / support alignment within the global OTC organisation
- Maximise the efficiency of the service providers, people, locations, ERP systems, processes
Education
Education
Bachelor’s Degree
Bachelor’s Degree
Belmont University
Bachelor’s Degree
Skills
Skills
- 5) Good communication skills
- 1) Thorough E2E understanding of Liner Operations & Intermodal processes including technology interface
- 3) Change management skills
- 4) Creative thinking and persuasive mindset
- 2) Transformation mindset
- 6) Cross-cultural understanding
- 7) Conflict resolution skill
- 8) Team player
15 Bpo Manager resume templates
Read our complete resume writing guides
1
Senior Bpo Manager Resume Examples & Samples
- Designs and maintains OTC tools to ensure productivity and efficiency
- Continuously improving internal and cross-functional OTC processes
- Develop regional strategies and policies to accelerate growth and minimize the company's risk
- Develop / support alignment within the global OTC organisation
- Project Manages implementation of Collection or other OTC tools
- Maintains effectiveness of systems and solutions to ensure performance levels are sustained
- Streamline and optimize OTC process across the responsible regions
- Provide strategic support to the business, in order to structure and implement business strategy and drive revenue and cash results
- Partner with Senior Business leaders concerning OTC Projects on a Global / continental level
- Provide the leadership to identify and mitigate all risk
- Maximise the efficiency of the service providers, people, locations, ERP systems, processes
- Engage regional business leaders in meaningful OTC activities for their area, in order to ensure alignment and business support
- Maintaining a high level of expertise and an awareness of latest developments in modern credit management
- Optimize and further role out of credit management tools within Company
- Credit risk review
2
Bpo Manager Resume Examples & Samples
- Owns accountability for strategic and tactical OTC processes
- Continuously work to improve internal and cross-functional OTC processes
- Interact with Divisional and Regional business Units to streamline and optimize the OTC organization within EMEA
- Support and develop regional strategies and policies to accelerate growth and minimize the company's risk
- Accountable for maintaining and improving customer satisfaction through process improvements
- Identifies performance issues and highlights to Management to enable resolution
- Partner with Business leaders in OTC realignment projects, and provide guidance and support to minimize business interruption
- Drive the implementation and delivery of the OTC Plans for the EMEA region for several business units
- Take ownership and deliver continuous improvement initiatives, to improve operating OTC models and processes
- Continually updates knowledge of internal and external OTC solutions to come up with best practice for the business
- Ensuring that mandatory business reporting is provided, accurate and timely
- Optimize cash and control costs
3
Bpo Manager Resume Examples & Samples
- Must have a Bachelor’s degree with 5-7 years of support center management experience
- Strong planning and organizational skills as well as attention to detail
- Ability to handle multiple priorities and to meet deadlines in stressful situations
- Strong technical and analytical aptitude
- Obsessed with Uber and moving people in all senses of the word
- 25% domestic and international travel required
- Language or Indian language big plus
4
Bpo Manager Resume Examples & Samples
- 1 Global Process Transformation
- Establishes and defines a ‘Transformation Plan’ for ATR that aims for ‘best in class’ levels of End to End Service, Quality & Productivity parameters
- Develops, builds and offers innovative services around ATR Process Improvement and management
- Provides Global Finance Transformation management in the areas of integration and/or governance
- Identifies key value drivers and defined metrics to inform performance, support decision making, and foster positive behaviour and actions
- Identifies IT tools for the ATR processes & identify the business needs for system changes
- Drive improvements to our IT landscape based on the principles of standardisation and simplicity (in the eyes of our employees and our customers) – specifically take responsibility for change requests under ATR scope
- 2 Drive Standardization ,compliance and adherence to controls
- Drive standardization efforts ensuring that processes are globally improved and standardized
- Map the reference model and establish PPI’s
- Create and maintain global documentation for relevant processes (Global process landscape & SOPs)
- Agree process variations with the countries
- Is Responsible for Compliance and Governance as per the agreed framework from Service Control as well as Process head for all verticals within the Process
- Ability to map the GAAP requirements to the existing ERP set up will be preferred
- Manage process validation involvement of the process design team
- 3 Establish and monitor objective measurement system
- Have the proper data tools in place to listen to the Voice of the Process drive simplification of processes to improve voice of process
- 4 Project Management
- Conclude on the realistic project benefits and align stake-holders to project deliverables to mark start of Transition project
- Undertakes change management customer engagement activities for transformation projects
- Take lead on projects on issues related to the ATR process
- Identify improvement areas and take necessary steps to bring about the changes necessary either in the processes or within SAP
- Engage with other Business process owners within the organization to provide end to end solution
5
BPO Manager, Shipment Management Resume Examples & Samples
- Establish core system (GCSS) improvement roadmap. Define IT requirements and execution of the global system roll-outs in the GSCs, Regions and Countries: creation of the roll-out package, documentation and communication to the ambassadors/stakeholders
- Support all Simplification projects from design to delivery phases
- Ensure that the process is capable of delivering best in class performance and can beat competition globally
- Regular performance reviews of the process steps and establish improvement plans. Plan process control parameters and ensure follow-up on execution
- Implementation of legal requirements/compliance within the process
- Maintain and provide framework for transformation and for continuous improvement plan on process
- Identify, maintain library and simplify exceptions across countries, processes, and customer segments. Support countries, GSCs and other stakeholders on operational issues and process related queries
- Ensure effective change management of key change initiatives by VSM, process owners and Country stakeholders – eg ensure stakeholder involvement and buy-in to changes
- Share and propagate best practices among Customer Service colleagues Ensure common understanding of status, progress, future direction and Customer Service vision
- Engage key stakeholders as required – eg VSM, Cluster Managers, GSC Functional Managers – to effectively convey strategy, action plans and current status on strategic initiatives to ensure a cross functional understanding and coordinated efforts
- Explore process & performance synergies between SCL, MCC, Seago and Maersk Line
- Graduate/Post Graduate in any stream
- Knowledge of our PEX Methodology
- Good customer service E2E process knowledge
- A very good understanding of the Maersk Line business and system
- Minimum of 5 years of experience within Customer Service
- A general understanding of Maritime law. Good Shipping domain knowledge and 5 years or more experience in Liner shipping or logistics business & Project management experience
- Strong focus on safeguarding the overall customer experience
- Experience in running Process Improvement Projects
- Good analytical & problem solving skills
- Excellent communication skills and convincing ability
- Excellent Stakeholder management
- Self Starter and can work independently
- Effective communication (verbal & written)
- Strong Interpersonal skills
- Ability to work diligently under pressure
6
Bpo Manager Resume Examples & Samples
- Accountable for Master Data management for Vendors
- Will be the Global Business Process Owner for P2P Process. Responsible to establish a Global standard process across all Locs, Country cluster
- Drives implementation of strategic initiatives with HQ, LOC/Cluster and GSC teams
7
Bpo Manager Resume Examples & Samples
- Act as the single point of contact for all information/ reports of actual or suspected misconduct from internal or external associates/sources
- Assess and evaluate alleged misconduct reports and assign investigative responsibility to the appropriate function(s)
- Quality review of investigation reports and in issuing them to the relevant management stakeholders for further action or information, sending them out to senior/designated management for action/information
- Act as an interface between whistle-blowers (misconduct reporters), Global Security, as well as, Integrity & Compliance/Legal/Internal Audit/HR to provide information about misconduct cases, to share root causes and lessons learned, assess the suggested remedial actions and close cases
- Provide guidance to regions/countries on all BPO related topics
- Support the Regional BPO in preparation of trainings and presentations in order to enhance awareness on the BPO program within Region
- Work together with Regional BPO on producing reports with trends and statistics for senior management and Regional/Divisional stakeholders and Head BPO
- Coaching key BPO partner functions (e.g. Integrity & Compliance, Internal Audit, HR/ER, Legal) on misconduct cases and investigations process
8
Bpo Manager Resume Examples & Samples
- 1) Will be the Global Business Process Owner for P2P Process. Responsible to establish a Global standard process across all Locs, Country cluster
- 2) Drives implementation of strategic initiatives with HQ, LOC/Cluster and GSC teams
- 3) Provides input and designs solutions based on voice of customer (voc) / voice of process (vop) and best practices observed
- 4) Responsible for process designing / solutioning and maintain a process library (documents / SOP’s and ARIS /Visio Maps)
- 5) Responsible for defining key performance indicators (KPI’s) / establishing targets within the processes and reviewing performance at agreed intervals
- 6) Determine and translate compliance needs (process & legal) into the processes for seamless execution
- 7) Continuously scan the external / internal environment to benchmark, adopt best practices & generate transformation initiatives
- 8) Drive continuous improvements / iterations on process landscape to deliver a capable,stable meaningful business process that supports the business agenda
- 9) Define IT business requirements and related changes that support process solutions
- 10) Facilitate IT implementation across the process landscape. Responsible for collaborating proactively / effectively with PEX partners, HQ, LOC/Cluster and GSC organization in
- 1) Thorough E2E understanding of Liner Operations & Intermodal processes including technology interface
- 2) Transformation mindset
- 3) Change management skills
- 4) Creative thinking and persuasive mindset
- 5) Good communication skills
- 6) Cross-cultural understanding
- 7) Conflict resolution skill
- 8) Team player
