Banking Business Analyst Resume Samples

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OS
O Schamberger
Ocie
Schamberger
104 Molly Wall
Houston
TX
+1 (555) 724 8362
104 Molly Wall
Houston
TX
Phone
p +1 (555) 724 8362
Experience Experience
Boston, MA
Banking Business Analyst
Boston, MA
Torp-Runte
Boston, MA
Banking Business Analyst
  • Analyze systems data, research information, and develop reports in response to ad-hoc management requests
  • Perform work on time, within scope and with high customer satisfaction
  • Create, manage, and modify logical and physical data models using a variety of data modeling philosophies and techniques
  • Assists with credit portfolio quality reports and managing associated metrics, working directly with bankers, Senior Lenders and CBO
  • Proactively investigate database query log data to find opportunities to improve performance in OLAP and OLTP queries executing against the database
  • Interact with application development, enterprise architecture, business intelligence, technology services, and vendors on a regular basis
  • Remain current on database technology trends and upcoming database releases. Provide guidance on database technology direction
Philadelphia, PA
Mortgage Banking Business Analyst
Philadelphia, PA
Hilpert Inc
Philadelphia, PA
Mortgage Banking Business Analyst
  • Leads operational and/or technical tasks/projects/assignments as assigned end to end to identify all potential problems and how to solve for them. Articulates issues and risks to management. Provides support to department to ensure timely completion
  • Assist in creating UAT test scripts and leverage them in UAT test validation
  • Responsible for assessing cross impacts as part of project support, which includes working directly with the LOB VPs to make recommendations on process changes and define implementation roadmaps
  • Document all data sources and code used in data analysis and reporting
  • Responsible for reviewing or interpreting investor or servicing guidelines and business policies and procedures and make recommendations to improve billbacks and recovery
  • Create detailed documentation as part of data integration technology project, which includes: Interface Specifications (ISD), Functional Specification sets (FSD) and Data Integration Mappings to guide Developers ETL (Extraction-Transformation-Load) technical design documents, and QA (Quality Assurance) test cases creation
  • Contribute to planning and review sessions and participate in status meetings with Business Users, Developers and QA (Quality Assurance) teams
present
San Francisco, CA
Mortgage Banking, Business Analyst
San Francisco, CA
Considine Inc
present
San Francisco, CA
Mortgage Banking, Business Analyst
present
  • Manages self-assessment and operational risk management
  • Strive for Superior Results: defined by behaviors such as working with high levels of productivity and taking responsibility to ensure tasks are completed on time (i.e., meeting deadlines); taking constructive work action with little direction (i.e., providing timely responses without being reminded); accomplishing tasks with strong attention to detail; seeking to improve oneself and seeking challenging development opportunities; displaying professional
  • Responsible for the documentation of issues and suggested solutions intended to improve the control environment, streamlines the business and achieves operational excellence
  • Implement new user tools into production while also providing technical assistance, live demonstrations and additional training to end-users
  • Work with Appliction Development to troubleshoot development and production issues, maintain security levels and manage the flow between regions throughout the development process
  • Utilize coding languages such as Visual Basic and SQL along with standard coding practices (including department documentation) in the development of user tools
  • Readily distinguishes between a problem's symptoms and its causes, focusing energy on the treatment of causes. Relates and compares information from various sources to deduce cause-effect relationships
Education Education
Bachelor’s Degree in Computer Science
Bachelor’s Degree in Computer Science
University of Delaware
Bachelor’s Degree in Computer Science
Skills Skills
  • Highly appreciated general business knowledge, especially in the banking industry
  • Ability to prioritize assignments, handle shifting deadlines and work independently as well as in a team environment
  • Proven SQL knowledge
  • 2-3 years working experience with ERwin or comparable data modeling tool experience
  • Ability to work flexibly in a rapidly changing environment
  • Excellent communication (written and oral) and interpersonal skills
  • Work well under pressure to meet deadlines and manage business expectations
  • 2-3 years working experience with in a business analyst and data modeling role
  • Understanding of various data modeling techniques
  • 2-3 years working experience with Oracle and/or Teradata
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15 Banking Business Analyst resume templates

1

Retail Banking Business Analyst Resume Examples & Samples

  • Developing strategy
  • Managing a project from start to finish
  • Conducting research and analysis
2

Private Banking Business Analyst Pennsylvania Resume Examples & Samples

  • Knowledge of industry rules and regulations
  • Excellent teamwork, interpersonal and conflict resolution skills
  • Excellent Customer/Client Service skills
  • Exceptional written, verbal communication and platform presentation skills
  • LI-SL1*
3

Private Banking Business Analyst Chicago Resume Examples & Samples

  • Perform intensive market research in order to track new leads and follow up
  • Research and propose blends of managers in conjunction with Preferred Advisors
  • Become expert on various analytical and reporting tools, such as Andromeda, Lockwood, Bloomberg, etc
  • May perform other duties and responsibilities that management may deem necessary from time to time
4

Private Banking Business Analyst Resume Examples & Samples

  • Assist Private Banking Relationship Manager(s) in executing sales strategies and post-sales maintenance. Provide product performance, securities information, quotes and validations to client, and coordinate with Service for execution of transaction / trade requests
  • Provide any needed administrative and clerical support to Private Banking Relationship Manager(s) and Management, including documentation, mailings, creating and maintaining client files, mass mailings, expenses, etc
  • Interact and collaborate with Pershing, Sales Staff, External Clients, Controllers, Compliance, CSAM, Traders, Credit Officers, IT etc
5

Private Banking Business Analyst San Francisco Resume Examples & Samples

  • Support Private Banking Relationship Manager(s)
  • Organize and collect information to assist the Relationship Manager(s) with tasks (i.e. KYC, client presentations, portfolio performance, and client inquiries)
  • Proactively monitor client’s portfolio to identify underperforming portfolios/funds/individual assets and recommend alternatives
  • Actively manage special projects as required
6

Mortgage Banking Business Analyst Resume Examples & Samples

  • Leads operational and/or technical tasks/projects/assignments as assigned end to end to identify all potential problems and how to solve for them. Articulates issues and risks to management. Provides support to department to ensure timely completion
  • Develop, test and implement daily, weekly, monthly, and ad hoc reports that enable data driven business decisions. Involves analysis and meaningful interpretation of resulting data
  • Assist in creating UAT test scripts and leverage them in UAT test validation
  • Document all data sources and code used in data analysis and reporting
  • Assist in the development of procedure and/or policy changes, process flows and presentations
  • If applicable coordinates with Offshore staff to complete responsibilities
  • Responsible for assessing cross impacts as part of project support, which includes working directly with the LOB VPs to make recommendations on process changes and define implementation roadmaps
  • Exposure to and ability to learn basic database concepts and ad-hoc data query basics
  • Must have excellent verbal and written communications skills
  • Proven ability to communicate technical information is at a business level
7

Business Banking Business Analyst Resume Examples & Samples

  • Create an efficient, effective, and user friendly design which meets the needs of the Business
  • Document system impacts, which may include: UI changes, data flow/management, changes to business rules, & interfaces with other systems, including external vendor applications
  • Conduct design reviews with all stakeholders
  • 3-5 years experience of Business Analyst experience
  • KYC/AML experience is preferred
8

Mortgage Banking Business Analyst Resume Examples & Samples

  • Create and provide input into developing SQL queries for extracting data from test and production databases to perform data analysis and data quality validation test cases
  • Must have experience working in the Finance and Banking industry specifically with Retail and Commercial Banking product sets with hands on knowledge of all stages of a software life cycle involving onsite and remote teams
  • Must have experience working in Data Integration or Data warehousing environment with demonstrated experience in data mapping of complex source system to integrated data models
  • Must have experience with analyzing and resolving data quality issues and solutions on complex data interdependences in financial services
  • Must have experience in reading mainframe copybooks and developing SQL scripts, including creating, designing, and reading as part of data profiling and data analysis
  • Must have experience utilizing Microsoft Word, PowerPoint and Excel to create documents, presentations and data profiling functions
9

Mortgage Banking Business Analyst Resume Examples & Samples

  • College degree, or specialized training or equivalent work experience
  • Minimum 7 years of relevant work experience
  • Experience/understanding of business process re-engineering and business modeling concepts, business systems development and analysis
  • Basic understanding of the company's business practices and familiarity with the company's products and services
  • Well versed in working Agile environment, Expert in writing user stories, grooming user stories conducting JAD sessions
  • Mortgage Banking Line of Business experience a plus
10

Global Transaction Banking Business Analyst Resume Examples & Samples

  • Project manage a variety of project types from CRM (salesforce.com) to infrastructure to development projects working with teams within technology and he business across full project lifecycles from initiation to closure
  • Strong Stakeholder management at all levels and resource management of project team resources
  • Vendor and Client relationship management, strategy and selection processes
  • Provide business analysis with process modeling, requirements elicitation, change management and gap analysis
  • Utilize knowledge of project methodologies such as Prince and Agile to execute
  • Translation business requirements to facilitate realisation of key business drivers to technical “fit for purpose” solutions
  • Solution design, implementation and change management across a variety of platforms and applications across a broad range of business functions covering sales, coverage, and product
  • Deliver business analytics, intelligence, reporting and analytics based on all levels of data sources from spread sheets, CRM and databases to multi-dimensional reporting tools
  • Utilize extensive knowledge of Excel, Word, Access, Visio, MS Project, Jira, Oracle Designer, and salesforce to deliver client analytics
11

Business Banking Business Analyst Resume Examples & Samples

  • Working with business partners to accurately document requirements and/or use cases/user stories
  • 3-5 years of Business Analyst experience
  • Strong SQL skills and the ability to understand complex data and stored procedures
  • Prior experience working with databases and reporting applications is required
  • The following skills are desired
12

Mortgage Banking Business Analyst Resume Examples & Samples

  • Perform loan analysis and/or file claims, identify financial root cause or identify opportunities for synergy and integration focused on cost recovery, making independent recommendations for process improvement to line of business
  • Management, business partners, and Investor representatives
  • Drive management attention, through strategic documentation of research findings and calibration meetings re: critical issues causing financial risk or loss; and provide innovative solutions for recoveries
  • Complete assigned inventory for Loss Analysis or Claims within established SLA’s
  • Responsible for reviewing or interpreting investor or servicing guidelines and business policies and procedures and make recommendations to improve billbacks and recovery
  • Bachelor’s degree (or equivalent experience) in Finance, Accounting, Economics, Statistics, Math, Business Administration, or related discipline strongly preferred
  • One to three years of prior experience in mortgage banking servicing, operations or originations preferred
13

Mortgage Banking, Business Analyst Resume Examples & Samples

  • Identifies and performs root cause analysis on process breaks, strategy enhancements and implement solutions
  • Reviews detailed reports of findings, presenting any irregularities to management
  • Responsible for the documentation of issues and suggested solutions intended to improve the control environment, streamlines the business and achieves operational excellence
  • Responsible for conducting analysis and evaluation of business controls to ensure audit readiness
  • Manages self-assessment and operational risk management
  • Completes documentation and training
  • Creates environment of reliable data, transparency of issues, escalation and accountability
  • Adjusts approach when necessary, in light of new findings, to ensure appropriate focus and coverage
  • Manages/conducts initial research, evaluation, and analysis
  • Identifies internal process opportunities and initiate strategic plans
  • Participates on task forces and special projects as assigned
  • Develops recommendations to strengthen internal controls and improve operational efficiency
  • Utilizes knowledge of business to level set the issues and escalate as appropriate
  • May conduct various adhoc projects
  • Demonstrates the ability to use computer systems to input, output, access, or modify information; able to effectively use mortgage servicing technology (i.e., MSP)
  • Fosters Productive Teamwork: defined by behaviors such as establishing open and trusting relationships; treating others with respect; creating a climate where people are committed to sharing information (i.e., helping team members maintain positive working relationships); providing a structure and direction to enable a team to accomplish work goals; resolving conflicts; and understanding others’ perspectives
  • Strive for Superior Results: defined by behaviors such as working with high levels of productivity and taking responsibility to ensure tasks are completed on time (i.e., meeting deadlines); taking constructive work action with little direction (i.e., providing timely responses without being reminded); accomplishing tasks with strong attention to detail; seeking to improve oneself and seeking challenging development opportunities; displaying professional integrity (i.e., avoiding conflicts of interest, handling confidential information appropriately); and demonstrating a strong emphasis on continuous improvement; open to debate of alternative solutions in looking for best options to implement
  • Three+ years of prior experience in mortgage banking servicing, operations or originations. Specific knowledge of the policies and procedures pertaining to servicing, Default, operations or originations is preferred
  • Two+ years experience in process management or project management role
  • Two+years of audit, compliance experience or financial services
  • Possesses an understanding of mortgage servicing policies and procedures, including investor, legal, and compliance guidelines
  • Prior exposure in special projects preferred
  • Ability to adapt to change
  • Advanced Excel, Word, PowerPoint, and MS Project skills
  • Creative and forward thinker
14

Banking Business Analyst Resume Examples & Samples

  • Develop a deep expertise, tracking related to minimizing Expected Loss, understanding and monitoring BR analysis, Moody’s model inputs and Risk Rating Review results
  • Develop a strong understanding of Funds Transfer Pricing (loans and deposits)
  • Assume primary responsibility for Banking pipeline management to assure information is current and accurate, including tracking office and market trends
  • Analyze systems data, research information, and develop reports in response to ad-hoc management requests
  • Interact with and support lending officers in accessing database information
  • Conduct analytical research, presentations and special projects to support management as requested
  • Assists with credit portfolio quality reports and managing associated metrics, working directly with bankers, Senior Lenders and CBO
15

E-banking Business Analyst Resume Examples & Samples

  • Assist the stream lead for digital enablement in defining governance and managing the end-to-end programme delivery
  • Manage work streams: monitor and update each work stream plan, making sure that milestones are achieved, tasks are monitored, and benefits realised in line with the strategy
  • Produce high quality deliverables: process mapping, business requirements, project management documents, analysis, presentations
  • Use independent judgment in anticipating needs, spotting improvements and avoiding issues
  • Facilitate and intermediate workshops and meetings
  • Budget management and requirements prioritisation assessment
  • Business process re-engineering and workflow optimisation
  • Manage risks, blocks and priorities
  • Run liaison between Business, product owners, and IT
  • Manage stakeholders and reach actionable agreement in a complex environment (multi-product, multi-system, multi-organisation and multi-country)
  • Report of plan, progress and risks to sponsors and stakeholders
  • Continuously follow and work towards the alignment of cross-pole initiatives
  • Master’s degree or equivalent from top tier Business or Engineering university
  • 3+ year experience in Banking as Analyst and/or Project Manager
  • Ideally experience from a leading management consulting firm
  • Digital product experience
  • Knowledge of Corporate Banking business
  • Digital Platform enablement or onboarding experience is preferable
  • Commitment to deadlines and high quality standards
  • Knowledge of project management methodology an advantage
  • Ability to work autonomously whilst communicating progress and risks
  • Proactive and hands on approach with attention to details
  • Very good verbal and written communication skills
  • Languages: English (mandatory)
  • Other European Languages are a plusAvailability for a training abroad up to 3 months in London
16

Mortgage Banking, Business Analyst Resume Examples & Samples

  • Strong business analysis skills
  • Understanding the business needs and processes of the lines-of-business
  • Proficiency in independently initiate, plan, execute and close project/cases
  • Capability to establish and maintain effective relationships
  • Skilled at interacting with multiple stakeholders and anticipate needs
  • Use time effectively and efficiently and can attend to a broad range of activities to meet strict deadlines while delivering the highest level of quality
  • Exemplify personal and project/case organization skills
  • Initiative, drive, self-motivation, good judgment, and commitment to taking on additional task to help deliver results based on established target dates
  • Ability to speak and write clearly and concisely, understanding the audience and tailors the message to that audience at all levels of the organization - uses diplomacy and tact, and a high level of professional maturity
  • Must be skilled at working independently, as a member of a team, and guiding project/case stakeholders to the desired objective
  • Demonstrated leadership success within Mortgage Banking/Operations/CCB
  • Advanced mortgage knowledge (Default Operations, Core Servicing and/or Originations)
17

Mortgage Banking, Business Analyst Resume Examples & Samples

  • .Interprets data and analysis and makes policy changes and/or other business decisions
  • May manage employees
  • College degree or equivalent work experience strongly preferredPrior mortgage servicing experience or related field
  • Minimum 2 years cash processing or accounting/bookkeeping experience preferred
  • Strong organizational and prioritization skills, ability to utilize a variety of analytical techniques
  • Ability to meet deadlines and produce quality work
  • Must also possess excellent analytical and problem solving skills
  • Ability to work with all levels of management to resolve escalated issues accurately and timely
  • Contribute to a business climate and culture that encourages integrity, respect and excellence
18

Banking Business Analyst Resume Examples & Samples

  • Create, manage, and modify logical and physical data models using a variety of data modeling philosophies and techniques
  • Delivery of complex enterprise data solutions with comprehensive understandings in Architecture, Security, Performance, Scalability, and Reliability
  • Develop requirements, perform data collection, cleansing, transformation, and loading to populate facts and dimensions for data warehouse
  • Interact with application development, enterprise architecture, business intelligence, technology services, and vendors on a regular basis
  • Generate DDL from model for RDBMS (Teradata)
  • Remain current on database technology trends and upcoming database releases. Provide guidance on database technology direction
  • Performance tuning of SQL as needed
  • Perform work on time, within scope and with high customer satisfaction
  • Be responsible for planning and undertaking own professional development
  • Highly appreciated general business knowledge, especially in the banking industry
  • Understanding of relational databases, querying and building
  • Excellent communication (written and oral) and interpersonal skills
  • 2-3 years working experience with in a business analyst and data modeling role
  • Understanding of various data modeling techniques
  • 2-3 years working experience with Oracle and/or Teradata
  • 2-3 years working experience with ERwin or comparable data modeling tool experience
  • 2-3 years working experience with enterprise data warehouse projects
  • 4 Year BA/BS degree in Computer Science, MIS, or Business Administration preferred
  • Willing to travel nationwide as required
  • Any successful candidate will be required to be fluent in Italian and with a good level of technical English (both written and spoken)
19

Senior Banking Business Analyst Resume Examples & Samples

  • Perform business analysis mainly for commercial banking and investment institutions
  • Create, manage, and modify logical and physical data models using a variety of data modeling philosophies, techniques and tools
  • Delivery of complex enterprise data solutions with comprehensive understandings in Architecture, Security, Performance, Scalability and Reliability
  • Profile source data and meet regularly with IT partners to develop complete source to target data mappings
  • Develop requirements, perform data collection, cleansing, transformation and loading to populate facts and dimensions for data warehouse
  • Interact with application development, enterprise architecture, business intelligence, technology services and vendors on a regular basis
  • Coordinate with the database administration group to ensure day-to-day activities (archives, statistics collection and disk defragmentation) are performing in the most efficient manner
  • Investigation data quality issues to determine root causes, resolve any data issues and recommended process change to prevent reoccurrence
  • Occasionally performance tuning of SQL as needed
  • Proactively investigate database query log data to find opportunities to improve performance in OLAP and OLTP queries executing against the database
  • Understand professional behavior at client site
  • Builds relationships with clients, both business and IT personnel
  • Business needs analysis - ability to define client's requirements within the context of their business
  • Understanding of relational databases, data modeling, querying and building
  • Proven SQL knowledge
  • Knowledge of SAS and issues related are highly appreciated
  • Ability to prioritize assignments, handle shifting deadlines and work independently as well as in a team environment
  • Ability to work flexibly in a rapidly changing environment
  • Work well under pressure to meet deadlines and manage business expectations
  • >8 years working experience with in a banking business analyst and data modeling role
  • Understanding of various data modeling techniques and tools
  • >5 years working experience with Oracle and/or Teradata
  • Working experience with ERwin or comparable data modeling tool experience
  • >5 years working experience with enterprise data warehouse projects
  • 3-5 Year degree in Computer Science, Economics or Business Administration preferred
20

Mortgage Banking, Business Analyst Resume Examples & Samples

  • Performs basic technical tasks, using tools such as Excel and Passport. Has familiarity with internal technology systems
  • Solves business problems and completes analysis to drive business results
  • Able to follow established project plans to meet deadlines
  • Able to work independently to meet deliverables with minimal supervision
  • Effectively Communicate with Others: defined by behaviors such as listening actively, communicating effectively and clearly, relaying important information to others when needed
  • Able to facilitate group meetings; fostering openness; sharing information all the time
  • Analyze business processes and make recommendations for improvement
  • Automate all steps of report production to comply with control requirements
  • Participate in project activities to support the business
  • Assists in the translation of business requirements into technical solutions
  • · High School diploma or equivalent required. Bachelors Degree preferred
  • Very strong verbal and written communication skills
  • Excellent problem solving, critical thinking, and analytical skills
  • Must demonstrate strong time management skills, ability to multi-task and handle multiple tasks
  • Proven ability to communicate technical information at a business level
  • · Role may involve a working knowledge of database management and reporting tools (e.g., MS Access, TOAD, Info1, LPS/MSP Passport)
  • Working knowledge of MSP and VLS preferred
21

Private Banking Business Analyst Resume Examples & Samples

  • 7-10 years' banking and/or banking operations experience
  • High School Diploma with 11 years equivalent work experience in a related field may be considered, including at least 4 years' leadership, interpreting and managing policies/procedures and operational risk
  • Prior experience in Private Banking and or Wire Transfer helpful
  • Leadership/Management experience preferred
  • Experience working independently in a fast-paced environment
  • Experience managing multiple priorities and re-prioritize as appropriate
  • Experience and ability to quickly analyze and react to customer service issues
  • Demonstrated ability to convey ideas verbally and/or in writing with a clear, concise, organized and articulate style using a format appropriate for target audience
  • Demonstrated ability to problem solve, providing creative options within policy guidelines
  • Must be detail oriented
  • Candidate must have advanced knowledge of Excel and other Microsoft Office Suite software
22

Private Banking Business Analyst Resume Examples & Samples

  • High School Diploma
  • 3-5 years work experience in a related field, preferably banking and/or banking operations
  • Excellent customer-service skills
  • Candidate must have knowledge of Excel and other Microsoft Office Suite software
23

Mortgage Banking Business Analyst Resume Examples & Samples

  • One to three years of prior experience in mortgage banking preferred
  • Beginner to Intermediate knowledge of MS Word, MS Excel and MS PowerPoint. MS Access knowledge a plus
  • Proficiency within the Microsoft Office suite Ms Access, PowerPoint, Excel functions including pivot tables, charts, embedded queries, macros and Visual Basic
  • Detail oriented with strong organizational skills; ability to manage multiple tasks simultaneously and prioritize work efforts
  • Demonstrated ability to work as team player and to develop alternative solutions to complex problems, think outside the box, and recommend the best solution
  • Able to communicate effectively to an audience including all levels of LOB leadership
  • Ability to operate in a collaborative and cooperative environment, and must possess the strong interpersonal skills necessary to work effectively with colleagues at various levels of the organization
  • Keeps others informed of key business information, issues, decisions and action(s)
24

Global Transaction Banking Business Analyst Resume Examples & Samples

  • Contribute to the business requirements, the coordination and the tests on the IT projects for GTB (Global Transaction Banking). which are upgrade of the payment system for US dollars, online banking platform or investigation tool
  • Work closely with the front office, the client service/middle office team and the risk officer in order to improve existing processes and tools (IT applications or spreadsheets)
  • Perform some data analysis to answer some regulatory/business/ internal audit inquiries
  • Work closely with the relationship managers on customers’ complaints to provide solutions / answers
  • Interact with support and development teams
25

Mortgage Banking Business Analyst Resume Examples & Samples

  • Work in a time sensitive environment where meeting deadlines is critical
  • Above average knowledge of computer processing, MS Office, and databases
  • Strong Analytical Skills
  • Be able to use deductive reasoning to determine root cause for exceptions to the process as well as reporting and recognizing trends
  • Must be a highly organized individual with ability to multi-task
  • 2 + years of mortgage servicing experience
26

Digital Banking Business Analyst Resume Examples & Samples

  • Author, support, own and deliver outstanding business requirements from end-to-end for the digital banking team including requirements documentation, process and data flows, data modeling, workflow context and design, business architecture mapping, customer experience mapping, requirements , traceability, business concept documents, use cases, user testing planning, and user test execution
  • Identify and document digital banking requirements and impacts for initiatives not owned by the digital banking team and act as the digital banking subject matter expert liaison for those initiatives
  • Lead and facilitate the business requirements gathering process from end-to-end across the organization using interviews, document analysis, workshops, surveys, site visits, and other methods needed to deliver outstanding business requirements to IT delivery partners
  • Critically evaluate information gathered from multiple sources, reconcile conflicts, and decompose high-level information into manageable requirement details
  • Work with product and operational owners to identify and transform new product and/or operational requirements
  • Interface with vendor partners on requirements and solution analysis interpretation and review to deliver the optimal requirements solutions for integration with the digital banking platform
  • Drive and challenge business units on their assumptions of how they will successfully execute and support their processes related to digital banking and recommend efficiencies
  • Develop and maintain strong relationships across the organization both within the business and IT and partner with SCRUM and QA engineers on product development and business testing
  • Partner with technology teams and function as the “business customer” within SCRUM delivery methodologies to own and represent the business requirements and business product backlog
  • Provide business subject matter expertise and leadership during triage and resolution of production issues. Resolve any questions, issues, or conflicts with business requirements between business units or between business and IT
  • Participate and contribute to the overall Digital Banking product strategy and roadmap
  • Own and manage changes to any business requirements or business related documentation and facilitate signoffs and approvals
  • Own and maintain the creation or updating of other business procedures, user documentation, training materials or help guides as necessary
  • BA/BS degree in marketing, business, IT, or related field or equivalent experience
  • Minimum 8 years’ experience as a business analyst in customer adoption and consumer-facing technology, preferably in the retail banking
  • Prior experience in requirements gathering, process mapping, user testing and customer ownership in SCRUM methodologies for delivery of online, mobile, digital, or other consumer facing technologies
  • Proven track record of ability to collaborate across organizational lines
  • Experience managing multiple business initiatives and product implementations
  • Demonstrated use and familiarity with the Business Analysis Body of Knowledge methodology (BABOK
  • Certified business analysis professional (CBAP) by the IIBA
  • Proficient with documentation management tools and software including but not limited to Microsoft Word, PowerPoint, Excel, and Visio, SharePoint, Version One
  • Retail banking or financial services industry experience
  • Scrum certification such as CSM, CSPO, or CSP a plus
  • Experience implementing business analysis methodologies a plus