Associate Mgr Resume Samples
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Associate Mgr Resume Samples
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EG
E Gleichner
Edythe
Gleichner
585 Carlo Drive
Philadelphia
PA
+1 (555) 406 1552
585 Carlo Drive
Philadelphia
PA
Phone
p
+1 (555) 406 1552
Experience
Experience
New York, NY
Gwim Associate Team Ops Mgr
New York, NY
Kub Inc
New York, NY
Gwim Associate Team Ops Mgr
- Work in tandem with the business partners to manage multiple team product support
- Encourage and empower others to achieve, create enthusiasm, and foster the development of a common vision
- Establish employee objectives and administer performance reviews
- Handling multiple projects and adjusting to a constantly changing environment with new approaches that improve overall work efficiency and effectiveness
- Establishing employee objectives and administering performance reviews
- Help develop, communicate and execute plans relative to the strategy of RDS
- Encouraging and empowering others to achieve, create enthusiasm, and foster the development of a common vision
Philadelphia, PA
Cib-transaction Processing Mgr-associate
Philadelphia, PA
Brekke-Barton
Philadelphia, PA
Cib-transaction Processing Mgr-associate
- Assist the team Manager in the day-to-day management of the process ensuring effective workload balancing across team members
- Ensure close collaboration with the Sub Custodian network and the internal Network Management Group
- Foster and champion High Performance Culture where people are empowered to make decisions that affect their work/environment
- Provide detailed business metrics to management on a daily basis
- Makes recommendations on process improvements & efficiencies
- Manage end-to-end trade settlement process in investment management
- Responsible for overall Performance Management and Talent Review process
present
Detroit, MI
Cib-transaction Processing Mgr Associate Mumbai
Detroit, MI
Predovic-Rutherford
present
Detroit, MI
Cib-transaction Processing Mgr Associate Mumbai
present
- Perform all work in accordance to department procedures and are within quality standards
- Performance Management for direct reports
- Support the Process Manager in their mission to provide top quality operations in support of this global business
- Maintain and improve test automation framework
- Management of a small team of tax professionals
- Exception management / resolution
- Client enquiry management
Education
Education
Bachelor’s Degree in Confidentiality
Bachelor’s Degree in Confidentiality
Baylor University
Bachelor’s Degree in Confidentiality
Skills
Skills
- Excellent organization & time management skills. Should exercise good judgment in prioritizing client deliverables
- Possess a strong knowledge of Microsoft Excel, PowerPoint and Project
- Able to grasp/learn concepts and procedures quickly
- Should be a quick learner and should possess excellent Analytical skills
- Analytical with ability to quickly assess situations and resolve complex issues
- Excellent interpersonal skills and ability to excel in a team environment
- Strong product knowledge; thorough understanding of the end to end transaction cycle for derivative products
- Excellent time management skill and ability to prioritize work effectively
- Good documentation and presentation skills
- Thorough knowledge of UCP600, URC522, ISBP, Boycott regulations, OFAC compliance
15 Associate Mgr resume templates
Read our complete resume writing guides
1
Cib-transaction Processing Mgr-associate Resume Examples & Samples
- Typically responsible for daily activities of a group (individual contributors, Supervisors/Team Leaders/Process Managers) in the CID area
- Integral member of the service management team responsible for representing the unit to its internal / external clients
- Responsible for acting as a liaison between Client Service and all the operations units servicing clients
- Partner with product and T&SS colleagues to effectively address client issues that fall outside of internal and client SLA's
- Proposes and implements procedures to deliver responses to customers, organizes workflow and processing activities, determines department structure and ensures resource allocation
- Makes recommendations on process improvements & efficiencies
- Participates in the development of goals and execution of strategies within a department
- Responsible for decisions that is guided by policies or established practices and that generally will have limited impact on company revenues/assets
- Leads the team meetings and brings issues to the attention of senior managers
- Negotiates Service Level Agreements and ensures all requirements are met. Participates in client presentations and is responsible for training of new products and markets
- Reviews reports and scorecards to gauge health of KRIs and KPIs. Recommends operational plans as well as budgeting for the area
- Participates in execution of department strategy; develops approaches and/or processes to accomplish goals. In an individual contributor role, functions as a lead contributor with advanced knowledge of area of specialization and significant exposure to broad department activities
- Participate in various department and team projects to exceed Client expectations
- Engage with global counterparts to re-engineer the service delivery as per Client requirements
- Decisions typically require signing authority on transactions and authority to bind & commit JPMC contractually and legally, with both financial & reputational impact at stake
- Establish and maintain relationships with internal / external clients at multiple levels in order to effectively assess service levels and work to continually improve the operational effectiveness
- Decisions are both tactical and strategic in nature. Extensive people management experience; responsibilities will involve right hiring and staffing recommendations. Will be responsible for people development, talent management & people retention process
- Graduates (BCOM/BMS) / CA's/ MBA's with seven to eleven years of experience
- Knowledge on the capital markets & custody operation is a must
- Excellent organization & time management skills. Should exercise good judgment in prioritizing client deliverables
- Should be a quick learner and should possess excellent Analytical skills
- Excellent People Management skills
- Effective communication, negotiation & conflict handling is mandatory
- Should understand the big picture and think out of the box to resolve client problems
- Maintain composure in stressful situations
2
Cib-transaction Processing Mgr-associate Resume Examples & Samples
- Research and respond queries received from Clients within time-frames defined in respective Global service directories. Follow through with respective internal teams on exceptions
- Track all queries received via CSX
- Analyze query trends and engage product service groups in grass-roots discussions to mitigate such issues at a basic level. Also drive process improvement initiatives with these groups to ensure flawless delivery to Clients
- Publish MIS/Performance score-cards to senior management on a weekly and/or monthly basis
- Graduates (BCOM/BMS) with Nil to 3 years of experience
- Knowledge on Capital Markets and Custody Operation will be an added advantage
- Excellent Organization and Time management skills. Should exercise good judgment in prioritizing client deliverables
- Should be a quick learner and should possess excellent analytical skills
3
Gwim Associate Team Ops Mgr-alternative Investments Resume Examples & Samples
- Bachelors degree in Accounting with at least 5 years related experience
- Financial and management reporting experience, tax and partnership accounting experience
- Private Equity Fund Accounting experience, minimum 1 year
- The ability to read, understand and follow complex partnership/LLC/Trust agreements and offering materials
- Excellent organizational and communication skills (both written and oral)
- Proficiency in Microsoft Excel
- 2-3 years for public accounting experience, a plus
- Ability to work independently with strong administrative/problem solving skills and attention to detail.
- 3 to 5 hours Investing In You
4
Cib-transaction Processing Mgr-associate Resume Examples & Samples
- Typically responsible for daily Individual Contributor activities in the CID are
- Responsible for acting as a liaison between Client Service and all the operations units servicing clients for BAU related escalations / prioritizations
- Partner with product and CIB colleagues to effectively address client issues that fall outside of internal and client SLA's
- Makes recommendations on process
- Prepare reports and scorecards to gauge health of KRIs and KPIs
- Fresh Graduates / CA's/ MBA's or graduates with One to Three years of experience
5
Cib-transaction Processing Mgr-associate Resume Examples & Samples
- Thorough knowledge of UCP600, URC522, ISBP, Boycott regulations, OFAC compliance
- Graduate/ Post graduate
- Should be willing be work in flexible timings and service clients across the globe
- CDCS certification is an added advantage
- Should be a self motivated and enterprising individual
- Strong communication skills with relationship management skills
- Should have a positive attitude towards work and willing to learn and contribute to the business
6
Cib Transaction Processing Mgr Associate Mumbai Resume Examples & Samples
- Regularly communicate with the Ops and OSD teams (over the phone and electronically) discussing potential breaches on the investment mandates relating to assigned funds
- Create, maintain and test logical rules automatically applied to the financial instruments owned by J.P.Morgan's clients
- Degree in related technical area (such as Finance, Mathematics, Economics, Computer Sciences or Business) advantageous but not essential
- Qualification involving financial instruments beneficial
- The successful candidate would have at least two of the following key attributes, demonstrated by suitable experience
7
Cib-transaction Processing Mgr-associate Resume Examples & Samples
- Work in partnership with Local OCM team for QA Tests, MIS, Audit etc
- CA/ MBA (Finance)/CFA
- Knowledge of Capital Markets essential with at least 5 year's experience
8
Cib-transaction Processing Mgr-associate Resume Examples & Samples
- Monitoring of daily work flow queues and ensure no TAT miss
- Must be organized and have excellent follow-up and prioritization abilities
- Analytical, problem solver and able to multi-task
- Flexibility to work global hours and willing to travel globally
- Strong business writing and verbal English communication skills
- Knowledge of Prime brokerage / Clearing business/Accounting and the regulations relevant to these business in the US/UK market
- Migration experience preferably UK or US
9
Cib-transaction Processing Mgr-associate Resume Examples & Samples
- Ensure the accurate and timely completion for processing of Corporate Actions Announcement Capture events
- Ensure Client SLA's are consistently delivered, continually raising timeliness and information quality standards
- Ensure timely validation & onward processing of all notifications received into the team
- Maintenance of relationships with external and internal groups to ensure high level of service is maintained
- Proactive involvement in key client relationships to enhance the client experience with J.P. Morgan
- Participate in continual process review, displaying a positive attitude to the change process
- Manage group email boxes and internal CSX queues to ensure queries are resolved / responded to within a timeframe and manner sensitive to the urgency of the event, thereby ensuring that internal / external client satisfaction is maintained
- Ensure clear well documented communication between sub custodians, agents, brokers, counterparties, internal operational teams and clients within prescribed timeframes
- Pro- active management of information Vendors, continual feedback on quality & timeliness
- Support Announcement Capture global sites in meeting operational responsibilities
- Manage your individual workload to ensure individual, team and departmental deadlines and objectives are met
- Assist the team Manager in the day-to-day management of the process ensuring effective workload balancing across team members
- On a semi-annual basis work with team Managers to review and where necessary seek approval for updates to procedures, urgent changes to processes or procedures should be documented and escalated immediately
- Investigate opportunities for self-development and improving knowledge of the business that you are servicing in order to improve skills and knowledge and deliver maximum service levels
- Proactively review event and market processing challenges to identify recurring themes that can be prevented through staff education and operational process improvements
- Take full responsibility for adherence to all departmental procedures, policies, checkpoints and controls
- In the event that a situation arises where you are unsure how to proceed then you should immediately escalate to your manager for support and guidance
- Ensure early and timely escalation, ensure root cause analysis is undertaken for all operational incidents and follow through with all recommendations
- Ensure full execution of all intra and end of day controls and checks, with End of Day attestations supplied to team manager
10
Cib-transaction Processing Mgr-associate Resume Examples & Samples
- Knowledge of financial services industry preferable. Prior experience will be advantageous
- Good working knowledge of MS office, decent typing skills required
- Communication – Is organized, clear and confident in written and oral communications. Actively engages in discussions offering expertise, opinions and advice
- Teamwork – Creates and/or contributes to an environment of collaboration and mutual responsibility (e.g. effectively influences others to gain cooperation and address issues; initiates and is responsive to requests from other products, regions, etc.)
- Graduate/Degree in Commerce, Science or BMS
- Prior experience in the Financial services industry
11
Cib-transaction Processing Mgr-associate Resume Examples & Samples
- Undergraduate degree or a minimum of 5-6 years related experience
- Excellent analytical and problem solving skills with the ability to review and analyze data from multiple sources and determine the relevancy to specific issues
- Flexible, able to adapt to a changing environment and priorities
- Proven skills in time management, organization, and attention to detail
12
Cib-transaction Processing Mgr-associate Resume Examples & Samples
- Repair of electronic wire transfer instructions for global currencies
- Update changes to client information on the Global applications used by function
- Process Manual instructions received on fund / wire transfers for global currencies
- Review, research and dispose of Funds Transfer by crediting client accounts or returning funds to remitting bank
- Review and process accounting for compensation claims on behalf of clients
- Review and process accounting of “other bank” charges against client transactions
- Monitoring transaction activity and control settlement timeframes for fund transfers
- Graduate with Minimum 2 years – International Payment Processing Operations or Fresh
- Experience and a working knowledge of various aspects of International Payment Processing Operations. 2 years of experience in a backoffice operations of a reputed foreign bank or it’s processing arm/private sector bank/public sector bank as a supervisor would be beneficial
- Working Knowledge of SWIFT & international payment conventions & practices is preferable
- Good Interpersonal skills to be able to communicate internally or externally and at all levels and should be a team player
- A proactive approach to problem solving, taking ownership of issues and having the determination to follow through. Escalate issues as appropriate
- Strong PC and analytical skills
13
Cib-transaction Processing Mgr-associate Resume Examples & Samples
- Bachelor's Degree with 6+ Years of Experience in a Bank/ Operations / Finance. 3+ years of Team handling experience
- Good Communication skills - both written and verbal Good Interpersonal Skills
- Needs to be a team player
- Proactive and self Starter with ability to manage commitments
- Good interpersonal skills to be able to communicate internally or externally and at all levels
- A proactive approach to problem solving
- Local business knowledge in Core Cash and Trade products
- Background in controls and operational risks
- Will need to work in US shift timings
- Strong Microsoft Knowledge essential
14
Cib-transaction Processing Mgr-associate Resume Examples & Samples
- Provide overall supervision to the staff during his/ her shift operating window
- Ensure that all work items are completed as per the agreed SLA
- Monitor the exceptions and ensure that they are resolved in a timely manner
- Identify opportunities for improving the efficiency of the process
- Identify the training requirements of the team members and work with the PM on providing the required trainings
- Establish excellent relationships with the client operations site with whom the team will need to interact on a regular basis
- Prepare the weekly / monthly MIS reports
- Track the changes to the procedures and ensure that the team is fully aware of the changes
- Graduate with Minimum 2 to 4 years — Financial Operations Processing experience, with a
- Strong team management experience in similar environment
- Experience and a working knowledge of various aspects of International Payment Processing Operations. 2 years of experience in a back office operations of a reputed foreign bank or it’s processing arm/private sector bank/public sector bank as a supervisor would be beneficial
- Working Knowledge of SWIFTS & international payment conventions & practices is a must
- Good Interpersonal skills to be able to communicate internally & externally and at all levels
15
Cib-transaction Processing Mgr-associate Resume Examples & Samples
- Accuracy in processing in line with Standard Operating Procedures with no errors
- Respond to routine queries/complaints
- Navigate systems quickly and accurately
- Perform all work in accordance to department procedures and within productivity processing and quality standards
- Communicate with supervisor on problematic transactions or exceptions
- Must be able to work under pressure & deadline driven environment
- Must be very detailed oriented and analytical
- Analytical with ability to quickly assess situations and resolve complex issues
16
Cib-transaction Processing Mgr-associate Resume Examples & Samples
- Generally 5-6 years experience in operations or related function
- Familiarity with products and services
- Strong communication, organization and leadership skills
- Able to provide coaching and guidance on all aspects necessary processes
- Ability to analyze processes and identify improvements
- Knowlege of metrics and scorecard analysis
- Possesses and applies specific experiences and knowledge to the completion of assignments
- Good relationship-building and time management skills
- Well-developed problem solving
- Results-orientated
17
Cib-transaction Processing Mgr-associate Resume Examples & Samples
- Develop an understanding of the business including the Documentation Management key program initiatives
- Assist with documenting finalized document indexing values including business rules and enumerations for multiple products
- Responsible for analyzing data, and conducting gap analysis for various aspects of the project including finalized document metadata
- Assist with documenting the current state documentation processes across multiple products
- Work with managers to plan and execute the remediation process including researching and documenting the steps required for remediation, determine the process for extracting defined indexing values and preparing training materials
- Accountable for team deliverables ensuring a high level of quality is maintained and deliverables are met on time
- Manage all issues and ensure appropriate and timely escalation and follow through resolution
- Execute QA process to ensure remediation process is executed according to requirements defined
- Develop and produce MIS on a regular basis
- Manage and participate in User Acceptance Testing (UAT) and Production Verification Testing (PVT)
- Proven analytical experience; ability to review and analyze information from multiple sources and determine relevancy to specific issues and route to appropriate business partners
- Demonstrate the ability to identify issues and escalate timely while managing potential risk
- Ability to present information in a clear and concise manner; demonstrate effective written and oral communication skills
- Possess a strong knowledge of Microsoft Excel, PowerPoint and Project
- Ability to manage multiple projects effectively while meeting deadlines
- Able to work effectively in a team environment where manager or team members may not be co-located
- Excellent interpersonal skills and ability to excel in a team environment
- Knowledge of client documentation, including familiarity with legal documentation and other Onboarding related document types preferred
- CIB Product and Business knowledge a plus
18
Cib-transaction Processing Mgr Associate Mumbai Resume Examples & Samples
- Roles & Responsibilities
- Technical Skills-Candidate with Computer Science Background
- 7 – 10 years of overall experience and 4 years in automation tools (QTP preferred)
- Should have worked on Scripting/descriptive programming
- General and Professional Skills
- Problem Management - Advance
- Results Delivery - Advance
19
Cib-transaction Processing Mgr Associate Mumbai Resume Examples & Samples
- Navigates systems proficiently and accurately
- Exercise good judgment and degree of confidentiality
- Ability to work both independently and as a team in a fast paced production environment
- Flexibility of operating hours to include overtime, holidays, and weekend test
20
Cib-transaction Processing Mgr Associate Mumbai Resume Examples & Samples
- Point of contact for tax enquiries to support our client’s tax servicing needs
- Taking proactive responsibility for the resolution of client’s enquiries within the published standards
- Pro-active management of client relationships
- Execute forward thinking to maintain response quality and completeness to prevent case reopening
- Contribute to the tax component of service reviews and other meetings with the client
- Analyse root-cause of recurring issues through regular review of metrics, and assist in developing programmes for service enhancements arising from these figures
- Support and guidance on
- Knowledge of Tax Operation & Capital Markets essential with at least 9 year's experience
- You must be able to demonstrate your in-depth operational tax experience within financial services, specifically global custody or investment banking
- You will be able to give examples of your successful internal and external communication and problem solving experience
- You will have proven experience within an arena where accuracy is critical within strict deadlines
21
Cib-transaction Processing Mgr Associate Bangalore Resume Examples & Samples
- Audit focused in all BAU activities
- Partnering with supervisor and ensuring complete control of business
- Control Oriented
- Must be detailed oriented and analytical
22
Cib-transaction Processing Mgr-associate Resume Examples & Samples
- Understand the regulatory requirements working with Legal / Compliance / Industry (ISDA/Equities industry groups/DTCC etc) & internal stakeholders
- Ensure all controls and checks are completed on End of Day
- Excellent time management skill and ability to prioritize work effectively
- Proactive in problem solving and developing solutions
- Effective stake-holder management
23
Cib-transaction Processing Mgr Associate Bangalore Resume Examples & Samples
- Responsible for implementation of the local Client Documentation Remediation team, including change management and effective stakeholder communication
- Responsible for local management of the Client Documentation Remediation team
- Makes decisions regarding employment, review performance appraisals, training, and disciplinary actions
- Ensure process consistency within the region and alignment with the global operating model including standard operating procedures, policies and standards
- Participates in extensive problem solving, ability to identify issues, offers viable solutions and process improvement opportunities whether in locally or globally
- Manages all issues which are escalated and ensure appropriate onward escalation and timely resolution
- Responsible for reinforcing a controlled environment through adherence to policies and standards, operating within the control framework to ensure risk mitigation
- Develop internal procedures for managing recurring events and/or issues, training the team and assisting in the implementation
- Ensure accurate completion of documentation remediation within the designated remediation guidelines
- Comprehensive understanding of client and business requirements and communicating the detail to internal parties
- Request changes to technology and oversee implementation of system changes in accordance with the global strategy and/or regional nuance
- Maintain effective relationships across multiple internal partners and at all levels of the business
- Undergraduate degree with 5-7 years of related experience within the financial industry
- Preferred experience and knowledge of client documentation, including familiarity with legal documentation and other specialist documentation types
- Proven skills in client service and client relationships
- Proven experience within a client facing role, understanding client requirements
- Analytical mind, able to review and analyze information from multiple sources and determine relevancy to specific issues and route to appropriate business partners
- Proven risk awareness with ability to escalate and manage potential risk, control and procedure orientated
- Excellent interpersonal skills including team development, mid size management experience both direct and remotely
24
Cib-transaction Processing Mgr Associate Mumbai Resume Examples & Samples
- Understanding and interpreting the operational impact of complex regulations
- Management of a small team of tax professionals
- Review and authorization of the teams work
- Involvement in the development and build out of the function
- Client enquiry management
- Exception management / resolution
- A relevant Degree qualified and equivalent work experience
- International Taxation regulatory reporting experience
- Ability to lead process improvement, articulate ideas, concepts and procedural changes to clients
25
Cb-transaction Processing Mgr-associate Resume Examples & Samples
- Act as a point of contact for escalations and high priority requests from internal clients
- Take responsibility for the quality of work submitted and ensure that the highest standards are maintained
- Develop and maintain written procedures and training materials as necessary
- Proficient use of PC software for document and worksheet preparation/presentation
26
Gwim Associate Team Ops Mgr-series Resume Examples & Samples
- Managing the Customer Accounting, Private Wealth/Priority One Customer Accounting teams
- Responsible for performance management and development planning for the team
- Managing various strategic projects for MMA risk mitigation
- Minimize risk of exposure to the firm by ensuring all high dollar high risk financial transactions are properly scrutinized and handled within firm guidelines
- Ensure service levels are maintained on the Merrill Lynch Service Network
- Ensure high level of service is maintained across multiple functions (e.g., customer accounting, private wealth/priority one and monetary control
- Must continuously be looking to identify and implement new ideas for improving processes, and service
- Prepare various analyses and draft various procedure bulletins and articles for publication, as needed
- Responsible for the oversight of the procedure review for the associated functions
- Series 7 and Series 24 licenses are requirements for this role and must be obtained within a timeframe mutually agreed upon by the Associate and Management
27
Cib-transaction Processing Mgr-associate Resume Examples & Samples
- Resolve Fails & Exceptions (Trade & Settlement Breaks)
- Pre-match trades prior to value date
- Smooth operation for securities trade settlement by confirming trades with external brokers and custodian banks and resolving trade discrepancies and fails management
- Economic Affirmations
- Broker Checkout
- Perform daily pre-matching of Equity trades for Cash and EDG before settlement date
- Action business as usual (BAU) tasks and execute root cause analyses on new issues
- Take ownership of work, problems, clarify issues / objections, and ensure data integrity, accuracy and completeness
- Fix reference data issues
- 6-8 years of experience in an investment banking environment, preferably in operations management
- Attentive to details and strong interpersonal skills
- Strong proficiency with PC software. Knowledge of MS VBA and SQL would be an asset
- Candidate should provide opportunity to the Team to gain valuable insights into the products, trade flows and systems globally
28
Cib-transaction Processing Mgr-associate Resume Examples & Samples
- Develop an environment of continuous focus on quantifiable productivity and quality
- Monitors all relevant Management Information System data ensuring all issues have been resolved expediently
- Masters Degree (e.g. CA, ICWA, and MBA) with 5 years of post qualification experience or Graduate with Minimum 7 years of work experience in a financial institution. Should have the experience of managing a team of over 40-50 employees
- Working knowledge of various aspects of International Payment Processing Operations
- Working/Expert Knowledge of SWIFTS & international payment conventions & practices is a must
29
Cib-transaction Processing Mgr-associate Resume Examples & Samples
- 3+ years business process and management experience
- Takes initiative, can work with minimal supervision
- Excellent relationship building and stakeholder management skills
- Strong analytical, data management and problem solving skills
- Proficiency with MS Office applications (Word, Excel, Power Point)
- Ability to execute tasks under aggressive targets and effectively manage to changes in plan
- Flexible to work overtime and on holidays
- Knowledge of Investment Bank businesses would be an advantage
- Knowledge of US and non-US Regulations (including Tax) a plus
- College degree or equivalent work experience
30
Cib-transaction Processing Mgr Associate Bangalore Resume Examples & Samples
- Processing of Dividends and Coupons across a variety of markets and funds
- Ensure all income events are captured by the entitlement date
- Production of daily reconciliations and clearance of breaks
- Daily liaising with Middle Office, Custodians and Fund Managers
- Investigation and resolution of all income related queries
- Be proactive in seeking alternative, efficient and cost effective methods to improve current processes
- Participation in specification, design, user testing and implementation of new business requirements
- Continued review and implementation of standard operation procedures within the team
- Investigation, clearance and reporting of break volumes and outstanding breaks
- Prepare various KPIs on a daily, weekly and monthly basis for senior management
- Support internal and external audits and resolve all queries
- Perform ad hoc tasks when required
- Technical Skills: Must have advanced Microsoft Office skills: Excel (Including in cell formula, graphs, Pivot Tables, Vlook up, and experience of using Macros), Word, Access and PowerPoint
- Experience on Securities Operations at least 7 years
- Reconciliation Skills: Must have reconciliation experience, and able to reconcile and investigate discrepancies
- Previous experience of gathering and manipulating data for route cause analysis of management information statistics (MIS)
- Proven ability to drive processes, identify process improvement and implement process improvements
- You must be able to give examples of your reconciliation and problem solving skills and experiences
- Track record in working in a fast moving environment with the experience of picking up new processes quickly and efficiently
- Demonstrate experience of multi-tasking and effective time management
- Experience of communicating and presenting effectively to senior management
- Relevant degree education preferred, however, non degree candidates with a proven track record in a similar role will be considered
- High degree of accuracy and a good eye for detail
- Financial Services background would be preferred, ideally within a Custody or Investment Bank environment
- Previous experience of delivering / executing projects
- A flexible proactive attitude towards work is required, as the individual must adapt to the needs of the business
31
Tele Client Mgr Associate Nars Resume Examples & Samples
- Works efficiently to renew a high volume of existing contracts and add additional content as needed
- Maintains relationship with the key contacts within our most important customers
- Works with ALM contact and within Lexis to ensure customer concerns get addressed and overall renewal lifecycle, from pricing, contracting to invoicing is done correctly and efficiently
- Adjusts pricing, content and terms with given guidance from customer and Lexis
- Works with the Client Manager to coordinate overall selling effort when needed
- Organizes and consolidates information from multiple sources
- BS/BA or equivalent experience
- 1-3 years of proven customer facing experience (e.g. sales, support, training)
- Strong interpersonal and communication skills including the ability to communicate with an executive-level audience
- Ability to effectively partner and collaborate across teams
- Demonstrated ability to work unsupervised and manage time and multiple priorities effectively
- Computer skills including Excel
32
Cib-transaction Processing Mgr-associate Resume Examples & Samples
- Centralised point of contact for all complex and technical tax issues to support our client’s tax servicing needs
- Participate in the tax component of service reviews and other meetings with the client
- Provide technical input on any tax-related product or other change requests
- Ensure that the clients interests are represented and understood throughout the business
- Have a deep understanding of the clients business, structure and tax strategy to ensure all entitled tax benefits are received in order to maximise tax efficiency, working closely with local tax authorities to expedite processing of reclaims and other matters on behalf of the client
- Ensure close collaboration with the Sub Custodian network and the internal Network Management Group
- Proactive translation of market newsflashes and monitoring of tax developments across all markets. Communicate specific impact / consequences in a concise, factual manner and provide support to the client through the change process
- Proactive support and guidance on outstanding/expiring tax documentation
- Proactive oversight of tax reclaims and follow-up on aged and problematic items with global tax authorities
- Filing of pilot tax reclaims (new /emerging market reclaim opportunities) under specific authority from the client
- Assistance with the following, liaising with other J.P. Morgan operations team where necessary
- You must have a relevant Degree qualified and/or equivalent work experience
- You must be able to discuss experience of client service, communicating complex issues with internal and external stakeholders
- You will be able to give examples of your team management experience within a financial services environment where accuracy is of paramount importance and where there are multiple deadlines in a risk awareness environment
- You will be able to give examples of your risk awareness and operational control experience within financial services
- You will be able to discuss your process improvement experience, where you clearly articulate ideas, concepts and procedural changes to clients
- You will be able to give examples of your problem solving skills and experiences
33
Cib-transaction Processing Mgr-associate Resume Examples & Samples
- Understand Clearing concepts, product details, PRPC & GFP systems. Eager to learn and high in performance
- Analyze, prioritize, respond to, and resolve inquiries accurately and in a timely manner according to departmental standard
- Follow-up on pending cases according to departmental standards
- Initiate payments and adjustments
- Maintain a working knowledge of all system applications pertaining to the job as well as keeping a level of proficiency on system enhancements
- Communicate written and oral expression in a clear, concise, and professional manner
- Demonstrate professional work habits in the areas of attendance and punctuality
- Identify generic processing problems so that the parties involved can be educated on how to avoid future occurrences
- Work overtime when requested
- Basic accounting skills
- Flexible with shift timings
- Comply by JPM values
- Call process (15-20 calls)
- O Graduates/Post graduates with good academic record
34
Cib-transaction Processing Mgr-associate Resume Examples & Samples
- Monitor and report shift and site/ shift performance
- Foster information sharing so that continuity of data exists within the site and across the business
- Masters Degree (e.g. CA, ICWA, and MBA) with 3 years of post qualification experience in similar environment or Graduate with Minimum 6 to 8 years — Financial Operations processing experience, with a higher vintage and strong team management experience in similar environment
35
Associate Inside Ptr Acct Mgr RSA Resume Examples & Samples
- Provide outstanding customer service and sales support to our Partners, RSA Account Managers & Sales teams
- Provide support to partners and internal RSA functions with regards to RSA PSC Operations, which includes Pricing Requests, Partner Onboarding & general partner queries via SFDC Cases
- Uses technical skills to resolve configuration related issues
- Leverage negotiation skills to resolve conflicts as needed
- Work with team members and management to identify process improvement and/or Partner/Sales training opportunities
- Strive to meet published service level agreements, with balanced response times – due diligence and fast response
- Collaborate with other internal functions to ensure best in industry partner experience
- Knowledge and experience in Channel Sales Support essential
- Proficiency in all business systems to include Salesforce (SFDC) , MyQuotes, SAP and ERP systems
- Ability to work on own initiative within a cross cultural team
- Experience in system enhancements desirable
- Good understanding of the EMC and RSA channel landscape and the EMEA sales process
- Educated to honors degree level in a business discipline
- Previous exposure to multi-national/international working environments desirable
- A flexible and agile approach is required to respond in a rapidly changing sales environment
- Experience in change management
- Excellent interpersonal/communication skills
- Capable of building relationships across EMEA
- Sales environment experience desirable
- Ability to multi-task and meet aggressive deadlines
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Associate Emarketing Mgr-williams Resume Examples & Samples
- QA emails, ensuring linking is correct + information on site is consistent with information from all channels
- Assist with the development of email testing roadmap
- Ability to prioritize and manage several projects simultaneously
- High energy and flexible in a constantly evolving team environment
- Proven strategic thinking, analytical, and problem-solving skills
- 1-2 years of marketing experience, preferably retail
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Associate Mgr Resume Examples & Samples
- Oversee, in tandem with the Shared Services team, monthly and quarterly close processes and ensure proper accounting treatment for the Global A/R and A/P processes
- Utilize a deep understanding of team process and procedures to recommend process changes that drive efficiencies across the finance organization
- Optimizing purchasing card spend while maintaining appropriate oversight and controls
- Escalation point of contact for Global A/R and A/P related processes
- Manage requests from internal and external auditors
- Create and execute on short and long term strategies for maximizing effectiveness across finance
- Recommend and implement process improvements to enhance controls
- Collaborate with business and IT functions to problem solve and strategize enhanced process improvements and quality
- Partnering with Shared Services teams and management to provide metrics reporting
- Drive policy compliance initiatives through partnering with the business to educate internal customers and find policy loopholes
- Partner with Shared Services team to develop and maintain process documentation for process and data flows
- Motivate team members to challenge the status quo and strive for process excellence. Set minimum expectations and foster an environment to enable superior work outputs and results
- Provide support as needed to other functions within the department including T&E, Treasury, Payroll and other Finance Shared Services teams
- 6-8 years of relevant work experience focused in A/R and A/P
- Experience with Oracle A/R and A/P is a must
- Intermediate to Advanced Accounting knowledge is preferred
- B.S./B.A. in Accounting or Finance
- Prior experience in managing a team
- Ability to adjust work hours to accommodate partnering with Global Shared Services team
- Advanced working knowledge of Microsoft Excel
- Self-motivated individual with extreme attention to detail
- Strong people and customer service skills, advocate positive working relationships among internal and external customers
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Cb-transaction Processing Mgr-associate Resume Examples & Samples
- Graduates/Post Graduates in Commerce with 8 -12 years of work experience
- Strong verbal & written communication
- Candidates with prior experience in Agency function, loan function & Loan IQ will be given preference
- Good Analytical skills and eye for details
- Strong problem solving skill and Decision making skill
- Strong interpersonal skills and customer service skill
- PeopleSoft literate with knowledge of MS Excel, Word, PowerPoint, Outlook & Lotus Notes
- Analytical bent of mind
- A good eye for detail
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Associate Mgr Resume Examples & Samples
- BS/BA Degree in Information Technology / Computer Science
- Minimum 5 years of Agile project management experience
- Minimum 5 years of experience managing technical platforms and leading & implementing web sites / applications
- Deep Technical Knowledge of web platforms & tools including but not limited to Sitecore, .net, VSO
- Formal certifications are a plus
- History of successful implementations & management of web development teams, sites & architecture
- Deep understanding of web development practices and code performance
- Strong communication skills, both oral and written
- Ability to set priorities & focus on roadblocks that hinder delivery
- Possess collaborative and influencing skills appropriate for working with project sponsors and stakeholders
- Experience managing small to medium size onshore and offshore project teams
- Ability to meet deadlines with a passion and desire to succeed
- Possess critical thinking skills, quantitative and analytical problem solving skills
40
Cib-transaction Processing Mgr-associate Resume Examples & Samples
- Assisting Lead team with managing an operations team comprised of exempt and non-exempt personnel
- Meeting internal and client-related deadlines
- Work closely with Technology and Operations to develop requirements and implement new capabilities
- Conduct periodic reviews of procedure documentation and RAMP testing for the Payment Controls team
- Proactively engage to mitigate risk through continuous process improvement, root cause analysis, and collaboration with Operations teams
- Proven ability to multi-task with a sense of urgency
- Able to adapt quickly
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Associate Mgr-ii, Global Labeling Resume Examples & Samples
- Global Product Information: Create and maintain regulatory compliant, competitive and up to date global labeling documents (Core Data Sheet (CDS), Basic Patient Leaflet (BPL), Basic Succinct Statement (BSS)) for assigned products
- CDS Supporting Documents: Organize and lead the creation of high quality documents sup-porting changes to the CDS with internal and/or external experts 3.Global Labeling Committee (GLC): Present proposed changes in global product information documents to the Global Labeling Committee (GLC) for review and approval
- Expert Labeling Task Forces: Organize and lead cross functional expert labeling task forces to reach consensus on global labeling matters and prepare supporting documents for CDS changes. Lead the PSB/ GLC follow-up activities related to global labeling
- Interactions with local DRA worldwide: Interact with DRA CPOs and DRA-EM to ensure timely implementation of global labeling changes in local product information, and ensure international consistency and compliance with the CDS. Guide and support DRA CPOs and DRA-EM for all labelling related HA negotiations
- Periodic Safety Update Report (PSUR): Provide global regulatory contribution to PSURs for assigned products, and follow up on potential Core Data Sheet changes considered in PSURs
- CDS query management: Lead cross functional Teams in responding to HAs for CDS queries 8.International Package Leaflet (IPL): Prepare, update/amend International Package Leaflets for all Pharma
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Cib-transaction Processing Mgr-associate Resume Examples & Samples
- Ability to drive change. Ability to generate efficiencies
- Proven ability to manage teams. Clear understanding for performance management
- Excellent communication and interpersonal skills. Ability to communicate effectively and professionally with members of management across all lines of business
- Good Analytical /Organizational Skills - Ability to prioritize effectively even with changing criteria and intuitively identify questionable transactions that require further investigation
- Time Management – Strong time management skills required
- Flexibility/Adaptability
43
Practice Mgr Associate Resume Examples & Samples
- Responsible for management of daily operations at clinic site(s) & coordination of work activities/schedules; all protocols are maintained per company policy
- Coordinates with Practice Administrator and Managing Director in establishing & implementing goals, objectives, policies, clinic procedures & systems
- Interviews, selects, trains/orients & supervises staff. Coordinates hire &performance reviews; develops goals/objectives for staff with Practice Manager, Practice Administrator. Responsible for performance evaluations & merit recommendations, promotions, disciplinary actions with supervision from Practice Manager, Practice Administrator & Human Resources &maintains appropriate personnel documentation
- Ensure safe working conditions for staff/patients & provides appropriate documentation via Incident report to clinical services if necessary
- Monitors/controls clinic expenditures, reviews & approves all invoices in accordance with purchase order procedures, & maintains supply inventory. Responsible for managing annual budget
- Monitors appointment schedules & patient flow to ensure quality, cost-effective patient care. Ensures compliance with regulations & clinic standards of quality patient care. Monitors staff to ensure that patients/visitors are treated courteously by all practice staff. Assists with identification & resolution of operational problems, including patient complaints, to ensure quality patient services
- Supervises billing procedures to ensure services performed are being billed, processed accurately & in a timely manner according to company standards. Supervises collection procedures & end of day processes
- Maintains Standard Operations Manual; other files necessary to clinic operations; physician & staff licensure information
- Monitor & evaluate daily, weekly, & monthly reports; educate staff to support monthly improvement as necessary, including quality improvement initiatives
- Responsible for daily payroll corrections, monitoring of compliance with regards to meal periods & overtime reports & timely submission of bi-weekly payroll through ADP. Arrange coverage as needed
- Responsible for monitoring Nextgen tasks & coordinating communications between clinic & central billing office to ensure tasks get worked properly
- Responsible for monitoring the scanned batches & any scanning backlog to insure scanning is performed according to standard policy
- Be proficient & act as a resource for the physicians & staff with the Electronic Medical Records & Practice Management systems
- Responsible for coordinating Physician’s daily activities/schedules
- Maintain strictest confidentiality. Supervises the creation, disposition, delivery & filing/scanning of medical records/x-rays in accordance with privacy laws
- Coordinates on call maintenance & addresses security issues as applicable. Maintains prompt communications with central business office through outlook & interdepartmental mail
44
Gwim Associate Team Ops Mgr Resume Examples & Samples
- Effective PC skills particularly MS Word, Excel, project management, and flowchart packages
- System development or project management life cycle experience a plus
- Self-motivated with the ability to work independently
- Strong organizational skills and the ability to handle multiple tasks and deadlines simultaneously
- College Degree preferred
- Experience with Mutual Funds, and Money Markets preferred
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Gwim Associate Team Ops Mgr Resume Examples & Samples
- Fostering teamwork and collaboration between Inbound / Outbound team members across shifts
- Limiting exposure through consistent reviewing various reports and observations
- Monitoring representatives phone skills and providing technical feedback in a timely fashion
- Resolving calls that are escalated to Supervisory levels
- Ensure compliance with call management procedures
- Ensure satisfactory service levels
- Ensure appropriate reporting needs are met
- Work in tandem with the business partners to manage multiple team product support
- Educate the team with training and fraud alerts
- Lead projects with regards to various Service or Fraud prevention initiatives
- Possesses excellent verbal and written communication skills
- Acts with a sense of urgency and creates this in others
- Displays problem-solving, analytical & organizational skills
- Thinks strategically and willingly participates in projects and other opportunities
- Motivated individual who maintains a positive and professional attitude at all times
- 1-3 years of previous management/ supervisory experience
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Gwim Associate Team Ops Mgr Resume Examples & Samples
- Oversight of the Merrill Edge Distributions Premium team
- Help develop, communicate and execute plans relative to the strategy of RDS
- Identify process improvements, mitigate risk, handle multiple projects and adjust to a constantly changing environment with new approaches that improve overall work efficiency and effectiveness
- Commit to employee development and career growth through coaching and mentoring
- Participate in strategic planning & project management
- Establish employee objectives and administer performance reviews
- Disseminate information regarding policies, procedures, roles and responsibilities
- Contribute as needed to all section, department and division plans/projects
- Promote open communication within the department and across sites and other business groups
- Support current recognition programs and develop new programs as needed
- Encourage and empower others to achieve, create enthusiasm, and foster the development of a common vision
- Recruit and hire the right people for permanent and temporary assignments
- Train and develop employees through constructive feedback
- Demonstrate strong track record displaying leadership capabilities
- Previous risk management experience
- Strong oral, written and networking skills
- Sound business judgment and know how to apply the firm's principles day to day
- Familiar with dynamics of the GWIM Services & Ops and Advisory organizations
- Skill Set: Strategic/Conceptual Thinker, Innovative, Flexible, Team builder
- 3-5 years Industry experience
- Experience with Disbursements, Individual Retirement Plans and Merrill Edge preferred
- Proven ability to improve operational processes - Green or Black Belt Certification preferred
47
Gwim Associate Team Ops Mgr Resume Examples & Samples
- Leadership oriented with strong focus on developing resilient teams
- Exceptional follow up and follow through skills
- Self-motivated, initiative and ownership driven
- This role typically requires 3-5 years’ experience in operations functions and a thorough working knowledge of the operational aspects of transactions and products
- Must be Risk focused
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Gwim Associate Team Ops Mgr Resume Examples & Samples
- Allocate block executions to individual Client accounts
- Assist in FX to USD
- Check money netting in FX so money wires can be processed
- Monitor NEOS rejects
- Aggregate trader spread sheets
- Book all manual street side/customer trades
- Build a T+1 convertible report
- Trade check all negotiated trades
- Liaison with various break teams to reconcile all breaks done with desk
- A minimum of 3-5 years related experience in financial services
- Trading desk support experience
- Series 7, 55 & 63
- Advanced PC skills
- Knowledge of Bloomberg, equity trading lifecycle
- An aptitude for problem solving
- Canadian License
- 3-5 Hours of Investing in You Training completed (IS&COS associates)
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Tele Client Mgr Associate Nars Resume Examples & Samples
- Works with customer and within Lexis to ensure customer concerns get addressed and overall renewal life cycle, from pricing, contracting to invoicing is done correctly and efficiently
- BS/BA degree or equivalent professional experience
- Computer skills including Microsoft Excel
50
Associate Mgr., Product Development Resume Examples & Samples
- Develop outlet product under the direction of Manager, Product Development for assigned categories
- Communicate product aesthetics and deadlines to vendors through detailed creative packages and emails
- Partner with cross functional team to ensure timely execution and follow up of product through product life cycle
- Meet timelines on development calendar and line plan needs
- Work with Manager, Product Development on initial pricing to maintain required AUC
- Partner with Fabric R&D for fabric development
- Prepare & assist in seasonal product reviews to Sr management and Merchant team
- Review and approve print strike-offs and trims and communicate with cross functional partners
- Attend all first Fits in partnership with Technical Design for styling and aesthetic comments/input
- Work closely with Manager, Product Development and other product teams to compliment and coordinate process, procedures, and development needs/packages
- Develop strong working relationships with vendors in partnership with Sourcing to ensure style development meets brand aesthetic
- Assist product team in opening and distributing daily packages and maintaining product development files
- Maintain and update Flex PLM
- Stay abreast of trends both directional and a retail level
- 4- Year College Degree preferred
- Excellent organizational and communication skills
- Experience with Fit Sessions, Fabric Development, Finishes and Construction Details preferred
- Proficient in Microsoft Office suite (Word, Excel & PowerPoint), exposure to PDM or comparable software and Flex PLM a plus
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Gwim Associate Team Ops Mgr Resume Examples & Samples
- Oversight of the training, quality assurance (QA), procedure and client correspondence strategy for R&DS
- Assessing, controlling and improving the overall R&DS Learning and Governance program
- Oversight of R&DS training, QA and procedure inventories and materials; ensuring content is in good order and readily available for audits
- Creating, maintaining and communicating Learning & Governance team reporting and highlights
- Management of internal R&DS educational communications and Solution Center content
- Oversight of retirement askMERRILL content, Service Weekly Articles and other USWM facing training, in addition to Edge ORC and LOB readiness
- Fostering horizontal business partnerships with USWM Procedure Governance, Edge, Resource Central, other MLSN and BBO&CS teams, Retirement Product and Product Marketing teams
- Oversight of new hire, seasonal and continued education training for R&DS employees
- Oversight of client correspondence from R&DS; ensuring appropriate use-cases, timely execution and appropriate approvals
- Coordinating USWM and Edge procedure change/refresh impact assessments and communicating direct impacts to R&DS Leadership
- Coordinating annual independent testing of R&DS procedures and associate readiness materials
- Timely execution of QA Testing for R&DS and GWIM Business Processes and Controls; timely PRC metric submissions
- Oversight of QA calibration sessions to ensure validity of QA Metrics
- Handling multiple projects and adjusting to a constantly changing environment with new approaches that improve overall work efficiency and effectiveness
- Committing to employee development and career growth through assessment, coaching and mentoring
- Participating in strategic planning & project management sessions
- Disseminating information regarding policies, procedures, roles and responsibilities to the team
- Establishing employee objectives and administering performance reviews
- Contributing as needed to all section, department and division plans/projects
- Promoting open communication within the department and across sites and other business groups
- Supporting current recognition programs and developing new programs as needed
- Encouraging and empowering others to achieve, create enthusiasm, and foster the development of a common vision
- Recruiting and hiring the right people
- Training and developing employees through constructive feedback
- Ability to develop and execute strategies and confidently lead and influence others
- Display a positive commitment to client and quality focus with proven ability to work well with employees at all levels; fostering teamwork
- Possess proven decision-making skills
- 1-3 years previous management or supervisory experience
- Ability to effectively manage risk
- Possess strong interpersonal and communication (verbal & written) skills and resilience to a changing environment
- Demonstrate the ability to develop and maintain collaborative relationships with functional business partners with a focus on the achievement of business plans and individual team objectives
- 3-5 years industry experience
- College degree is preferred
- Series 7 (optional)
