Asset Protection Specialist Resume Samples
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Asset Protection Specialist Resume Samples
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TH
T Hagenes
Tad
Hagenes
937 Jameson Views
Houston
TX
+1 (555) 962 5699
937 Jameson Views
Houston
TX
Phone
p
+1 (555) 962 5699
Experience
Experience
New York, NY
Asset Protection Specialist
New York, NY
Gerhold-Haley
New York, NY
Asset Protection Specialist
- Follows up on front-end exception report transactions
- Observes customers throughout the store to monitor shrink control, safety and customer service
- Apprehends shoplifters in accordance with state and local laws and Company policies. Prevents injuries to customers and associates
- Cooperates with and responds to request by police departments, courts and other law enforcement agencies as directed by loss prevention management and in house counsel
- Monitors the receiving and storage areas and conducts delivery audits to detect vendor fraud, associate dishonesty and compliance with proper receiving policies and procedures
- Assists in the performance of loss prevention related inspections
- Responds to electronic article surveillance alarms
Detroit, MI
Asset Protection Specialist
Detroit, MI
Price and Sons
Detroit, MI
Asset Protection Specialist
- Coaching – You know how important it is to a) provide the store team with ongoing training and feedback
- Complies with all Company policies including safety, loss prevention, attendance, grooming standards and dress codes
- Sends Cease & Desist letters to accounts diverting product and violating MAP policy
- Responsible for performing all job duties accurately, safely and with honesty and integrity
- Knowledge of Company loss prevention and interviewing policies and procedures. Basic knowledge of law enforcement
- Sends MAP C&D letters to any accounts violating the MAP policy
- Manages multiple email inboxes related to MAP and ARA
present
Houston, TX
Asset Protection Specialist Washington D.C
Houston, TX
Koch-Hilpert
present
Houston, TX
Asset Protection Specialist Washington D.C
present
- Handles situations with the best interest of both the customer and Company in mind
- Maintains positive Company image towards internal customers, external customers and the community
- Assists Store Manager in asset protection duties by being aware of customers while they are in the store and providing excellent customer service
- Assists the Store Manager by observing transactions at the register and activity throughout the store to ensure protection of store assets. Reports any suspicious activity to Store Manager and/or Loss Prevention Manager
- Maintains and completes all weekly/monthly checklists and audits in a timely manner in accordance to company guidelines
- Reviews store’s compliance to Loss Prevention programs including cash accumulation, anti-theft stickers, EAS, drop box use, back door log etc. and communicates deficiencies to the Store Manager and Loss Prevention Manager. Assists the Store Manager with training Team Members on these LP Programs
- Conducts daily inspections of the security camera and alarms daily to make sure they are functioning properly. Reports any equipment issues to Store Manager and Single Point of Contact (SPOC)
Education
Education
Bachelor’s Degree in Confidentiality
Bachelor’s Degree in Confidentiality
Seton Hall University
Bachelor’s Degree in Confidentiality
Skills
Skills
- Knowledge of Company loss prevention and interviewing policies and procedures. Basic knowledge of law enforcement
- Ability to move quickly in case of emergencies
- Ability to be friendly, courteous, tactful and to maintain composure in dealing with customers and co-workers in a confrontational environment
- Ability to stand, sit or walk for long periods of time
- Ability to repair and maintain CCTV equipment and change out locks
- Ability to prepare and maintain proper documentation for all interviews and investigations
- Ability to analyze transactions recorded on cash registers and other point-of-sales equipment
- Complies with all Company policies including safety, loss prevention, attendance, grooming standards and dress codes
- Exposure to outdoors when conducting surveillance
- Exposure to potential hazards exists while confronting or apprehending shoplifters
12 Asset Protection Specialist resume templates
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1
Asset Protection Specialist Resume Examples & Samples
- Assist in customer traffic flow when assigned to an event
- Deliver outstanding customer service during events, knowledgeable about store and services throughout the building
- Prepare proper documentation for incidents that occur throughout the building
- Testify in court proceedings as a representative of Bloomingdale's
- Maintain a high degree of confidentiality
- Create a strong deterrent presence and ability to identify internal and external theft
- Check the outside areas beyond the doors, for the presence of non-personnel and suspicious activity
- When requested the AP/LP Specialist will assist the detectives with an apprehension
- Perform daily Sensormatic system check and report any problems to the Security Supervisor
- Poised, polished and professional. Represents Bloomingdale's during events
- A team player who possesses to work in a fast-paced learning environment, handle multiple priorities
- Strong interpersonal and communication skills
- Ability to work in a fast-paced environment, handle multiple
- Ability to communicate effectively with customers, peers and management
- Ability to work well with others and independently
- Ability to read and interpret documents such as memos, safety regulations, etc
- Ability to maintain confidentiality
- Required to successfully complete the AP/LP Specialist training program
- Flexible schedule, nights and weekends required
2
Asset Protection Specialist Resume Examples & Samples
- Maintains an atmosphere of enthusiastic customer awareness with emphasis on fast, friendly, and excellent customer service
- Monitors the checkout area of the store for consumer fraud, associate dishonesty and compliance with proper cash handling and cash register policies and procedures
- Follows up on front-end exception report transactions
- Observes customers throughout the store to monitor shrink control, safety and customer service
- Apprehends shoplifters in accordance with state and local laws and Company policies. Prevents injuries to customers and associates
- Cooperates with and responds to request by police departments, courts and other law enforcement agencies as directed by loss prevention management and in house counsel
- Monitors the receiving and storage areas and conducts delivery audits to detect vendor fraud, associate dishonesty and compliance with proper receiving policies and procedures
- Assists in the performance of loss prevention related inspections
- Responds to electronic article surveillance alarms
- Maintains the equipment related to loss prevention and physical security such as CCTV equipment, the electronic article surveillance equipment and the intrusion alarm system
- Conducts inspections and audits to ensure compliance to all polices related to shrink control, cash handling and physical security. Documents all violations and communicates with Store Director and Loss Prevention management
- Conducts investigations at the direction of the Loss Prevention management. Prepares and maintains proper documentation thereof
- Communicates with and trains associates on loss prevention issues
- Participates in store Safety Committee
- Reports all incidents of unsafe store conditions and associate conduct to Store Director and Loss Prevention management
- Takes immediate remedial action to remedy any imminent safety hazard
- Reports any deficiencies in food safety and handling standard to Store Director and Loss Prevention management. Takes immediate remedial action whenever freshness or quality standards are not met
- Monitors all Company policies and legal requirements re sales of merchandise, including but not limited to sale of tobacco and alcohol, use of WIC vouchers, associate purchases, refunds, coupons, shoplifting and loss prevention
- Prevents the sale of unsafe or out of code products
- Responsible for performing all job duties accurately, safely and with honesty and integrity
- Represents the store in a positive manner to the customers and the public
- Ability to be friendly, courteous, tactful and to maintain composure in dealing with customers and co-workers in a confrontational environment
- Knowledge of Company loss prevention and interviewing policies and procedures. Basic knowledge of law enforcement
- Ability to stand, sit or walk for long periods of time
- Ability to move quickly in case of emergencies
- Must possess good oral communication skills. Ability to understand and follow instructions, deal with potentially difficult situations effectively and assertively. Ability to work as a team player. Ability to understand and accept instructions and to communicate with co-workers and the public
- Ability to repair and maintain CCTV equipment and change out locks
- Ability to analyze transactions recorded on cash registers and other point-of-sales equipment
- Ability to prepare and maintain proper documentation for all interviews and investigations
- Ability to identify situations that may require immediate attention or intervention and to react according to Company policies and procedures
- Must possess mental alertness and basic mathematics skills and weights and measures
- Complies with all Company policies including safety, loss prevention, attendance, grooming standards and dress codes
- May be required to work nights, weekends and holidays. Scheduled hours will vary. Good attendance is required
- Valid Driver's License and reliable transportation required
- Some travel required
3
Asset Protection Specialist Resume Examples & Samples
- Coaching – You know how important it is to a) provide the team with ongoing feedback b) make yourself available to the team you support so they can grow
- Responsible for shrinkage and safety awareness programs – You know how important it is for the team to understand current shrinkage and safety issues related to store profitability and environment. You lead all of the loss prevention communications within the store to let the team know what’s going on what they need to do to create the right store experience
- Accountable for record maintenance – You or your team is in charge of a lot of detail. The company and law enforcement agencies are depending on you to have complete and accurate reports to assist any investigation that may need to occur for the store. You are always on top of the documentation to ensure everything is complete and in order for the team
- Participates in court hearings – You’re a pro when it comes to witness stand. Others may get nervous or forget the details under pressure, but not you…You have the facts, you know the facts, and you are more than willing to educate others on the details
- Workplace safety – You know that having a safe environment is a critical factor in customer satisfaction and associate engagement. You coach associates within the store on best practices and when an event occurs, you are breaking it down to find the root cause of the issue to prevent it from occurring in the future
- Internal investigations – You know that one of the major causes of loss is store associate dishonesty and unfortunately, you’ve got to keep a close eye on them as well. Sure, it can be awkward to investigate someone that you know by checking bags, setting up surveillance, or interviewing – but it’s absolutely necessary to store profitability
- Merchandise protection and safety assessment compliance – You periodically walk the sales floor to audit shops to ensure merchandise protection standards as well as operational practices are in compliance with company standards. When they are not, you know who to talk to and what needs to get done
- Supports organized crime initiatives – You are the eyes and ears on the ground when it comes to company or industry related initiatives to stop organized retail crime. You partner with district teams as well as other retailers to combine forces to identify trends and patterns or collect evidence to stop these crime rings before they even start
4
Asset Protection Specialist Resume Examples & Samples
- Coaching – You know how important it is to a) provide the store team with ongoing training and feedback
- Responsible for shrinkage and safety awareness programs – You know how important it is for the store team to understand current shrinkage and safety issues related to store profitability and environment. You lead all of the asset protection communications within the store to let the team know what’s going on what they need to do to create the right store experience
- Accountable for record maintenance – You are in charge of a lot of detail. The company and law enforcement agencies are depending on you to have complete and accurate reports to assist any investigation that may need to occur for the store. You are always on top of the documentation to ensure everything is complete and in order
5
Asset Protection Specialist Resume Examples & Samples
- Conducts product buys in order to trace source of product & determine diverters
- Scans product into the backend system
- Sends Cease & Desist letters to accounts diverting product and violating MAP policy
- Manages multiple email inboxes related to MAP and ARA
- Uploads ARAs into backend system, pulls reports and conducts analysis for ARA statistic
- Reports on ARA KPIs
- Monitors MAP violations and reaches out to account managers/DSMs to enforce when violations occur
- Sends MAP C&D letters to any accounts violating the MAP policy
- Confirms unauthorized sellers and sends Tortious Interference Letters or Vorys C&D letters
- Liaises with global asset protection teams in regards to product buys and scans
- 2+ years of Ecommerce experience
- Ability to develop and analyze financial/business data
- Well-versed in understanding and utilizing backend systems
- Knowledge of Internet technology platforms and tools
- Ability to work in fast-paced environment with the flexibility to accommodate demanding project schedules
- Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community
- Motivated, process-oriented self-starter with high attention to detail
- Ability to foster a cooperative, results-driven work environment
- Ability to communicate effectively, both orally and in writing
- Proficient in MS Office tools such as Word, Excel, Outlook, PowerPoint, etc
- Bachelor’s degree
6
Asset Protection Specialist Washington D.C Resume Examples & Samples
- Greets and assists customers in a positive, approachable manner
- Handles situations with the best interest of both the customer and Company in mind
- Maintains positive Company image towards internal customers, external customers and the community
- Assists Store Manager in asset protection duties by being aware of customers while they are in the store and providing excellent customer service
- Assists the Store Manager by observing transactions at the register and activity throughout the store to ensure protection of store assets. Reports any suspicious activity to Store Manager and/or Loss Prevention Manager
- Maintains and completes all weekly/monthly checklists and audits in a timely manner in accordance to company guidelines
- Reviews store’s compliance to Loss Prevention programs including cash accumulation, anti-theft stickers, EAS, drop box use, back door log etc. and communicates deficiencies to the Store Manager and Loss Prevention Manager. Assists the Store Manager with training Team Members on these LP Programs
- Conducts daily inspections of the security camera and alarms daily to make sure they are functioning properly. Reports any equipment issues to Store Manager and Single Point of Contact (SPOC)
- Performs weekly CCTV surveillances and reports any suspicious activity to Store Manager and/or Loss Prevention Manager
- Assists the Store Manager with monitoring Fire and ADA Safety Requirements in the store
- Completes Bag Checks, including in-store returns, as directed
- Has a good working knowledge of store shrink trends including inventory estimate, shrink by department and cycle count variance
- Assists the Store Manager with addressing all EAS alarms by following Company guidelines
- Follows all Company Policies and Procedures
- All other duties as assigned by Performance Manager, District Manager or Market Auditor
