Apps Sup Intermediate Analyst Resume Samples

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MG
M Graham
May
Graham
92879 Bauch Ports
Chicago
IL
+1 (555) 741 3839
92879 Bauch Ports
Chicago
IL
Phone
p +1 (555) 741 3839
Experience Experience
San Francisco, CA
Apps Sup Intermediate Analyst
San Francisco, CA
Fisher, Runolfsdottir and Paucek
San Francisco, CA
Apps Sup Intermediate Analyst
  • Work with the infrastructure teams (DBA, SAs, Incident Management, Networks, Grid) and various teams to optimize the usage of resources
  • Manage a workload which is subject to changing priorities and demands
  • Ensure all issues are tracked and work closely with product managers to prioritize resolution
  • Global / Regional production management team managers and team members
  • Alert Management (through the development of bespoke application monitoring)
  • Provide reporting to Operations and Technology Management, that facilitate strategic and tactical initiatives
  • Create, document and maintain Knowledge Management systems for our applications
Houston, TX
O&t-apps Sup Intermediate Analyst
Houston, TX
Kreiger, D'Amore and Willms
Houston, TX
O&t-apps Sup Intermediate Analyst
  • Ensure development code is performing as expected and look for bugs to minimize possible outage impact
  • Management of working relationships with external clients
  • Provide escalation and detailed reports on daily/weekly issues
  • Manage user related queries while problem solving coding inefficiencies
  • Monitor allocation management and FIX messaging for Futures trades while interacting with back office & global exchanges
  • Design, document and develop front line support tools for the Global Futures Production Services team with a focus on start-up and checkout scripts
  • Create and customize environment metric monitor through Visual Basic macros
present
Dallas, TX
Credit Apps Sup Intermediate Analyst
Dallas, TX
Blanda Group
present
Dallas, TX
Credit Apps Sup Intermediate Analyst
present
  • Alert Management (through the development of bespoke application monitoring via ITRS)
  • Incident and Problem Management
  • Knowledge Management (through Wiki and Training Sessions)
  • Special projects (around Continuity of Business/Disaster Recovery, MIS Reporting, Automation, Server Migrations, Process Analysis and Improvement)
  • Release Management
  • Change Management
  • Ensure all production issues are tracked and work closely with development managers to prioritize resolution
Education Education
Bachelor’s Degree
Bachelor’s Degree
University of California, Irvine
Bachelor’s Degree
Skills Skills
  • Be able to demonstrate logical thinking and ability to perform detailed analysis
  • Will be a highly-motivated, strong performer with a proven ability to manage remote vendor teams to full effectiveness
  • Ability to learn new skills quickly with little supervision and ensuring the detail is of high priority
  • Strong knowledge of Microsoft based operating systems
  • Basic knowledge of investment banking and finance accounting
  • Strong knowledge of Microsoft and Linux operating systems
  • Good technical knowledge of Linux /Unix/ Windows
  • Ability to work under high-pressure situations and effectively prioritize in a highly dynamic work environment that includes a global focus
  • Sybase SQL knowledge and practical usage. (Able to create adhoc SQL queries)
  • Strong knowledge, understanding and application of project management principles and methodologies
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15 Apps Sup Intermediate Analyst resume templates

1

Apps Sup Intermediate Analyst Resume Examples & Samples

  • Possess client facing communication skills
  • Communicate issues clearly using both technical and non-technical language
  • Possess strong technical analysis skills
  • Demonstrable experience in a support environment
  • SQL Server Oracle or other basic SQL Database performance and tuning Unix/AIX
2

O&t-apps Sup Intermediate Analyst Resume Examples & Samples

  • Maintenance of our trading and reporting applications that service global clients
  • Ensuring that our environment is stable through a series of checkouts that will be proactively automated
  • Manage user related queries while problem solving coding inefficiencies
  • Recommend and enhance our global monitoring systems while providing effective communication to business and technology areas about any issues or outages that may be occurring
  • Design, document and develop front line support tools for the Global Futures Production Services team with a focus on start-up and checkout scripts
  • Management of working relationships with external clients
  • Influence the enhancement of the Futures trading and prime brokerage services applications
  • Monitor allocation management and FIX messaging for Futures trades while interacting with back office & global exchanges
  • Support trade management services ensuring that allocations are processed correctly
  • Continuously document all environmental procedures and layouts
  • Investigate level 2/3 issues and pursue rapid repair in accordance with business objectives for break fix items
  • Provide escalation and detailed reports on daily/weekly issues
  • Application Support Experience: 5 -8 years experience working in a support environment
  • Strong UNIX, SYBASE/SQL/Windows
  • Familiarity with software releases and batch monitoring via ITRS
  • Knowledge of clearing/back office and reporting systems in equity, derivative or futures business units
3

Apps Sup Intermediate Analyst Resume Examples & Samples

  • Primary point of for system and client support; running with day to day issues that arise on Funds production systems
  • Incident management for user queries, requests for information, application issues and technical problems
  • Root cause analysis of all problems with follow-through to resolution
4

Apps Sup Intermediate Analyst Resume Examples & Samples

  • Work closely with second level support, development teams, and the CIRA business to determine strategy and priorities and to ensure team is meeting the business’ requirements. Ensure team delivers on these priorities and communicated progress effectively to all stakeholders
  • Provide 1st line technical support, answer queries via phone, e-mail and in person
  • This group provides the detailed knowledge of the applications. For example, they should be able to use the application User Interface as an expert user would, but would not typically being be expected to read and understand the application code
  • When dealing with major issues, the group would be expected to make key business decision recommendations based on their knowledge of the systems and the business
  • Effectively communicate issues and status updates with business users, second level support, and development teams
  • Create and maintain a knowledge base to ensure that knowledge transfer takes place within the team
  • Liaise with users; business sponsors; and other AD groups
  • Extensive years’ experience working in a support environment
  • Understanding of problem management methodologies
  • Experience using call/ticketing software Linux
  • Microsoft - Strong knowledge of Microsoft based operating systems
  • Experience using/troubleshooting Office with emphasis on Word, Excel and PowerPoint PC
  • Basic understanding of hardware setup and configuration
5

Apps Sup Intermediate Analyst Resume Examples & Samples

  • Understanding of Project Management best practices
  • Windows based server clustering and networking (Recommended)
  • Java programming (Not essential)
  • An basic understanding of networking and webserver certificates
6

Credit Apps Sup Intermediate Analyst Resume Examples & Samples

  • Incident and Problem Management
  • Alert Management (through the development of bespoke application monitoring via ITRS)
  • Good Unix/ Linux knowledge and practical usage
  • Excellent communicator, able to work collaboratively. The job will involve extensive interaction and collaboration with other development/support teams working on the various components of the project
  • Excellent Client facing skills
  • Structured and methodical
  • An all-rounder
  • Financial Markets Experience - Business knowledge/ understanding of financial markets and products
  • Previous experience of supporting trading systems or financial products
  • ITIL V3 Foundation experience
  • Unix / Perl Scripting
7

Apps Sup Intermediate Analyst Resume Examples & Samples

  • Day to day technical support of the Simpliciti risk application globally, trade floor system expertise and critical business function support
  • Provide analytical and technical expertise within the team, to develop colleagues and business
  • Ensure that incident, problem, knowledge, change management and request fulfilments on behalf of customers are carried to the best levels possible
  • Liaise with multiple technology teams (support/development/platform) to ensure levels of service are maintained, and issues are resolved or escalated appropriately
  • Project based work in areas such as continuity of business testing and release co-ordination
  • Outage management and stakeholder management
  • 1 - 5 years experience working in a support environment
8

Apps Sup Intermediate Analyst Resume Examples & Samples

  • Work closely with first level support, development teams, infrastructure teams and the business to determine strategy & priorities and to ensure team is meeting the business’ requirements. Ensure team delivers on these priorities and communicated progress effectively to all stakeholders
  • Able to fully support proprietary Citi applications (CitiVelocity) end to end with existing working knowledge
  • Troubleshoot web application issues and trace them to their source – from Wide IP to VIP, to webserver, appserver or DB
  • Diagnose system-level bottlenecks (memory, IO, CPU) using standard Unix tools (top, vmstat, fuser, lsof)
  • Maintain application availability to business users globally. Drive agenda in areas such as monitoring, failover and resiliency in order to improve availability
  • Managing and resolving issues that arise on the CCSM systems
  • Effectively communicate issues and status updates with business users, first level support, and development teams
  • Provide support to AD teams to ensure that changes can be placed into production and supported
  • 3-4 years of experience working in a support environment
  • Knowledge of active monitoring tools (Tivoli, Hawk; Nagios, ITRS, Uptime, etc…) including installation and implementation
9

Apps Sup Intermediate Analyst Resume Examples & Samples

  • Provide 2nd line support to the business
  • Weekend Support is required and is scheduled on a rotational basis
  • Issue management, liaising with the required development and 3rd level support teams globally
  • Liaison between development and business teams to improve the quality of the system and its applications
  • Drive resolution of major outages ensuring to communicate to senior PS lead at all times
  • Minimum of 5 years of Application Support/Development experience, of which a minimum of 3-4 years are in Support
  • UNIX - commands and Shell/Perl scripting knowledge (Essential)
  • Windows based server using TomCat
  • MS SQL Server/Oracle knowledge including SQL, PL/SQL
  • Weblogic
10

Apps Sup Intermediate Analyst Resume Examples & Samples

  • Rapidly address front office technology problems of all varieties
  • Good analytical skills to understand and articulate issues
  • Be innovative and proactive in suggesting solutions
  • Continuous infrastructure monitoring and instrumentation
  • Execute “Ready for Business” checkout procedures
  • Hands-on in identifying issues and taking ownership to resolve them
  • Undertake analysis to support continuous improvement projects
  • Tracking and driving action items from incident to completion
  • Maintain and publish support documentation
  • Build relationships with related development and support organizations
  • Partner with the business to analyze and feedback business requirements to a global technology team
  • Educate new front office users in the application and explain its full potential
  • Ensure adherence to Citi’s technology policies
  • Support weekly scheduled changes, handle outage and incident management
  • At least 3 years of mission critical financial systems support experience
  • Knowledge of FX Derivatives is an advantage with an appreciation of whole deal lifecycle
  • Knowledge of production support or service desk methodologies
  • Exceptional verbal communication skills, able to immediately summarize complex issues and be ruthlessly succinct with front office users
  • Self-motivated and enthusiastic
  • Results-orientated and able to demonstrate innovative thinking
  • Calm and analytical when faced with major incidents on critical systems and a highly vocal user base
  • Flexible and adaptable; not restricted to operating within “comfort zone”
11

Apps Sup Intermediate Analyst Resume Examples & Samples

  • Provide world class support service to a geographically diverse user base
  • Strong process awareness and ability to manage incidents, problems and customer escalations where necessary
  • Ensure all issues are tracked and work closely with product managers to prioritize resolution
  • Clear understanding of trading concepts and trade lifecycle
  • Experience in Futures, Rates or FX eCommerce client services or associated operations group in a high availability/mission critical environment
  • Demonstrated ability to learn new business concepts quickly
  • Demonstrated ability to efficiently problem solve in time critical scenarios
  • Previous experience/ knowledge of supporting a FX, Rates or FI/Derivatives trading business preferred, but not essential
  • Effective written and presentation skills
  • Knowledge of foreign languages will be an added advantage
  • Essential University Degree
  • Experience and/ or sound knowledge on Listed derivatives across execution and clearing services
12

Apps Sup Intermediate Analyst Resume Examples & Samples

  • Monitor the quality and impact of implemented processes/initiatives and recommend changes/enhancements, if any
  • Previous experience/knowledge of supporting a FX, Rates or FI/Derivatives trading business preferred, but not essential
  • Understanding of client server architecture is preferred but not essential
  • Experience and/or sound knowledge on Listed derivatives across execution and clearing services
13

Apps Sup Intermediate Analyst Resume Examples & Samples

  • This group provides the detailed knowledge of the applications. For example, they should be able to use the application User Interface as an experienced user would, but would not typically being be expected to read and understand the application code
  • Willingness to be become expert in functioning of application from the user perspective
  • Basic Understanding of SQL including DML
  • Individual with experience in supporting internal banking systems ---fixed income preferred, other financial services experience desired
  • Experience working with offshore resources, including development staff, management and business
14

Apps Sup Intermediate Analyst Resume Examples & Samples

  • To provide additional support to the business support team for all issues that are software related and for all business issues that will take longer than 30 minutes to resolve
  • To ensure that the platform is operational for the business during all business hours
  • To be the point of contact between the business support, level 1 and development teams
  • Background of technical skills such as KDB, UNIX, PERL, SQL or scripting (not necessarily in a recent role)
  • Knowledge of Equities products and business flows advantageous but not required
15

Apps Sup Intermediate Analyst Resume Examples & Samples

  • Incident & Problem Management
  • Knowledge Management (through Wiki and Training Sessions)
  • Special projects (around Continuity of Business/Disaster Recovery, MIS Reporting, Automation, Server Migrations, Process Analysis & Improvement)
  • Minimum three years’ experience working in a support environment
16

Apps Sup Intermediate Analyst Resume Examples & Samples

  • 10+ years experience working in a production support environment, background of hands-on application support (not necessarily in a recent role)
  • Experience using ticketing software
  • Experience of 1st & 2nd Line support of trading applications from a face to face perspective
  • History of responsibilities for both very transactional hands-on support work, in addition to strategic project initiatives
  • Experience of working on a trade floor support environment, preferably of the asset class being supported
  • A solid understand of finance in general, preferably of the asset class being supported
  • Knowledge of Markets, Prime Brokerage and/or Securities Lending will be an advantage
  • Knowledge of message oriented middleware (eg Tibco EMS)
17

Apps Sup Intermediate Analyst Resume Examples & Samples

  • Software releases
  • Interface with internal support and development teams to drive application improvements and bug fixes
  • 4+ Years’ experience with Perl, PHP, Unix Shell, etc
  • Ability to communicate well at all levels
  • TCP/IP networking experience
  • Knowledge of financial markets and options trading is a plus
18

Apps Sup Intermediate Analyst Resume Examples & Samples

  • Clear understanding of Listed Derivatives market structure and underlying products, trading concepts, including the front to back understanding of trading lifecycle-Execution, Allocation, Clearing & Settlement process, working experience in onboarding & administering electronic trading (e-Trading) users, administering trading limits, monitoring client execution flows & system alerts would be highly preferred
  • Experience in e-Trading Client Services or associated Operations group in a high availability/mission critical environment
  • Relevant years of experience
  • Experience and/or knowledge of financial & banking industry is a plus
19

Apps Sup Intermediate Analyst Resume Examples & Samples

  • Escalate to seniors when a possible Major Incident is about to happend or already started
  • Correctly document and close each incident attended. Also ensure that incidents
  • Ensure the accomplishment of the SLA for each Incident
  • Total techincal independency once trained in the applications that will be supported by him. 7.- Independent to find techincal solutions and improvements to applications
  • Independent to engage different teams across the region or globally in order to get incident resolved
  • HIGH sense of critically towars incidents and the impact to our customers
  • Being able to identify application problems that needs to be escalated with L3 Support (DEV Changes to solve the issue)
  • Keep track and work with third party changes affecting our application (or
  • English medium or advanced level (written and spoken)
  • Hability to work under preasure
  • Incident and Problem Managament (ITIL) Plus
  • Microsoft .NET environments
  • DB2, MSSQL, Informix
20

Apps Sup Intermediate Analyst Resume Examples & Samples

  • Work closely with second level support, development teams and the Commodities business to determine strategy and priorities and to ensure team is meeting the business’ requirements. Ensure team delivers on these priorities and communicates progress effectively to all stakeholders
  • Ensure each problem is resolved according to SLA, properly documented if necessary and communicated effectively to the business
  • Take ownership of all raised issues as well as proactively identify potential issues
  • This group provides the detailed knowledge of the applications. For example, they should be able to use the application user interface as an expert user would, but would not typically being be expected to read and understand the application code
  • Work with the infrastructure teams (DBA, SAs, Incident Management, Networks, Grid) and various teams to optimize the usage of resources
  • Ability to educate, inform and train new users and team members. Communicate complex technical issues to business users in a language they understand
  • Knowledge on IT service management and project management
  • Be able to demonstrate logical thinking and ability to perform detailed analysis
  • Demonstrate ability to understand issues thoroughly and communicate them in a fashion that everyone can understand
  • Basic knowledge of investment banking and finance accounting
  • Unix, Auto-sys, Oracle, SQL, XML, AVS skills are highly desirable
21

Apps Sup Intermediate Analyst Resume Examples & Samples

  • Acts as the owner of each change submitted. Monitoring it constantly in order to get all approvals on time and certificating to address any issue as quick as possible to avoid any impact on the implementation
  • Perform UAT deliveries
  • Adheres to global / regional standard policies and procedures
  • Manage expedite and emergency changes
22

Apps Sup Intermediate Analyst Resume Examples & Samples

  • Good Analytical skills to understand and articulate issues
  • Hands on in identifying issues and taking ownership to resolve them
  • Build relationships with related development and support organisations
  • Partner with the business to analyse and feedback business requirements to a global technology team
  • Strong knowledge of Microsoft and Linux operating systems
  • Middleware technologies an advantage
  • Common scripting languages an advantage (Perl, Python, VB)
  • A good academic background, with at least an under-graduate degree, preferably in a mathematical or technical
  • Subject
  • Exceptional verbal communication skills – able to immediately summarise complex issues and be ruthlessly succinct
  • With Front Office users
  • Self motivated and enthusiastic
  • Personally well organised and an excellent team player
23

Apps Sup Intermediate Analyst Resume Examples & Samples

  • Global Application Support teams during the day to help resolve any of the complex issues raised by our business users
  • Global Infrastructure teams, such as Database Administrators or System Administrators to improve the technical platforms that our systems reside on
  • Provide guidance to L0/L1 teams and handle any escalations reported by them
  • Development teams to assist with software release check outs
  • Operations business to understand their issues, to identify and implement solutions
  • Review capacity and monitoring of our applications and design, then implement or manage enhancements to improve their stability
  • Analyse the issues being raised against our applications and design, then implement or manage enhancements to prevent any future occurrences of these problems or issues
  • Create, document and maintain Knowledge Management systems for our applications
  • Review and maintain robust continuity of business processes
  • Provide technical solutions and liaise with the Operations business during critical production outages
  • Manage the remediation tasks following critical outages, to avoid repeat failures
  • Work with the Development and Release teams to ensure robust software implementations
  • Provide reporting to Operations and Technology Management, that facilitate strategic and tactical initiatives
  • Liaise with Operations business in translating their problems in to technical solutions
  • Provide technical and business solutions to off-shore teams who require direction in their approach
  • Create innovative solutions and proactive approaches to optimizing processes
  • Coordinate change releases and streamline processes for offshore team
  • Working with the GS-INTL Support team, including vendor and Citi staff. Reporting to GS-INTL Global Support Manager
  • Shaping the GS-INTL Support team in line with business demands
  • Having familiarity with the technical side of the applications
  • Ensuring stability and availability of the GS-INTL (ISS) platform for the GS-INTL business and its clients
  • Ensuring all hygiene factors (admin, governance etc.) is completed without requiring chasing
  • Proven experience in an application support environment, 5 years or more
  • Experience in a demanding environment, working to strict deadlines and short SLAs
  • Experience working in a service-based environment, with knowledge of service management methods
  • Experience in the financial industry would be preferred
  • Experience on managing high volume/critical application is preferred
  • Wintel
  • Sybase
  • Autosys, Quartz,
  • Understanding of MQ, TIBCO
24

Apps Sup Intermediate Analyst Resume Examples & Samples

  • To provide support for all issues that are software related and for all business issues to Middle Office users
  • To be the point of contact between the Middle Office users and development teams
  • Experience of 1st and 2nd Line support of Equity Middle Office applications
  • Unix/Linux knowledge and practical usage
  • Experience of tech problem solving in a pressurized environment
  • Unix or Perl scripting knowledge (preferable)
25

Apps Sup Intermediate Analyst Resume Examples & Samples

  • Responsible for all aspects of Incident and L2 support for the Electronic banking Channel Application
  • Proactively monitor and provide tier-3 Production Support, resolving risks and issues and initiating corrective action plans as appropriate
  • Be proactive in monitoring trends and instituting continuous process improvement
  • Ensure process are clearly documented and staff are suitably trained
  • Ensures essential procedures are followed and contribute to defining standards
  • Ensure appropriate monitoring and alerting processes are in place for the Production environment
  • Ensure appropriate capacity and performance monitoring and review processes are instituted and executed
  • To provide regular communication to management and stakeholders of Production Support status for your applications, including risks, issues and mitigations
  • Promote effective knowledge management across the Electronic Banking Channel Applications Support teams
  • Work closely with 1st & 2nd level support and development teams to ensure team is meeting the business’ requirements. Ensure team delivers on these priorities and communicated progress effectively to all stakeholders
  • 7+ years’ work experience in Technical Production Support roles preferably within a large scale, global financial services organization
  • Prior experience in large scale enterprise application development, capacity planning, optimization, re-engineering, performance fine tuning and cost optimization
  • Demonstrate accountability, leadership, independent initiatives and willingness to lead and work with teams across multiple locations and time-zone
  • Strong team player with direct and matrix management skills. Flexible and being able to manage time effectively
  • Managing Multiple Applications Establishing ITIL best practices Processes and Procedures
  • Ability to Manage Change and Release implementation, Review and sign off on the all application related changes and ensure all the changes are deployment within the timeline and post implementation validation are performed
  • Experience in leading staff in a Production Support group in a high availability / mission critical environment
  • Experience in managing communications across business and technology stakeholders at varying levels across a medium to large scale enterprise
  • Preferred production support experience in banking industry
  • Bachelor Degree in related filed with overall 6-8 years
  • 5-7 years IT Support experience with AIX,Sun Solaris, MQ, Oracle, Java, SQL, NDM, TIBCO
  • 3-5 experience writing Shell scripts, database queries, generating capacity and performance reports
  • Experience in Windows 2008 and IIS 6.0 and above
  • Manage and Own Application Change and Release Process
  • Experience in Webphere Architecture and Business Objects
  • Experience in Autosys Job Scheduling and setup
  • Understanding of client server architecture (clustered and non-clustered)
  • Basic Networking knowledge ( Load balancers, Network Protocols)
  • Background on Lookup Active Directory Protocol(LDAP) and Single Sign On concepts
  • Working in Multiple Application Support Model is preferred
  • Ability to work in a Offshore/Onsite environment
  • Ability to learn new skills quickly with little supervision and ensuring the detail is of high priority
  • Excellent communication and interpersonal skills with the ability to communicate well at all levels
  • Efficiently and effectively manages work, time, and resources
  • Strong knowledge, understanding and application of project management principles and methodologies
  • Ability to work under high-pressure situations and effectively prioritize in a highly dynamic work environment that includes a global focus
  • Strong problem solving and program execution skills while being process orientated
  • Self motivating and delivery focused individual
  • Ability to understand the big picture – can step back and understand the context of problems before applying analytical skills to address the issues
  • Proven ability to communicate and develop long lasting relationships with all levels of Management in a clear, concise manner
26

Apps Sup Intermediate Analyst Resume Examples & Samples

  • Ownership of each incident attended until resolved
  • Escalate to seniors when a possible Major Incident is about to happen or already started
  • Ensure the accomplishment of the SLA for each
  • Act as a technical referent to the rest of the team
  • Keep track and work with third party changes affecting our application (or discard the impact of it)
  • Experience in directing/coordinating technical activities
  • Java, JEEE, Web services, Struts, Hibernate, Weblogic, Websphere App Servers
27

Apps Sup Intermediate Analyst Resume Examples & Samples

  • 2+ year experience working in a production support environment, background of hands-on application support (not necessarily in a recent role)
  • A basic understand of finance in general, preferably of the asset class being supported
  • The successful candidate will be required to communicate with disparate technology and business groups in other countries/regions/time-zones on a regular basis, therefore communication skills and cultural awareness are essential
  • Knowledge / working experience of ITRS Active Console preferably
  • Knowledge / working experience of Autosys preferably
  • Knowledge of message oriented middleware (eg Tibco EMS) preferably
28

Apps Sup Intermediate Analyst Resume Examples & Samples

  • Quality and timeliness of service provided will affect the effectiveness of own team and other closely related teams
  • Tech Support specialist with strong technical ability with 1+ years of experience in Java/J2EE app Support
  • Knowledge of C, Pro*C languages
  • Experience in debugging Java errors and exceptions
  • Experience with RDBMS (Oracle) Database structure and functioning
  • Knowledge of operating Systems – Linux/Unix (SUN/IBM), Windows
  • Working experience with Application/Web servers - WebLogic, WebSphere, iPlanet
  • Awareness of frameworks – Struts, Hibernate, Springs
  • Knowledge of PLSQL (Oracle) and write simple queries
  • Knowledge of tools/utilities like log4j, Autosys, QC, uDeploy , ITRS is a plus
  • Knowledge of Trade Service and Trade Finance is plus
  • 3-5+ years of relevant experience
29

Apps Sup Intermediate Analyst Resume Examples & Samples

  • Be a valued member of our team in NAM and throughout the world
  • Effective management of user queries, requests for information, application issues and technical problems
  • Obtain Root cause analysis from Technical teams and provide this to regional teams of all problems with follow-through to resolution
  • Act as a Client advocate at all times
  • Process design and improvement
  • ITIL Service Management Certification
  • Web based technologies
  • PC and Internet Browser configuration
  • Highly proficient with MS Office applications specifically Excel
  • Excellent communication skills a MUST – verbal and written
  • Able to clarify problems to others
  • Able to work both alone and as part of a team
  • Resilient, calm and focused when under pressure
  • Proactive problem solving experience, using judgment to make decisions where no clear precedent may exist
  • Strong work organization and prioritization skills
  • A flexible approach to working hours