Tour Guide Job Description
Tour guide
provides feedback to leadership on the tour and what is working and not working and ways to improve.
Tour Guide Duties & Responsibilities
To write an effective tour guide job description, begin by listing detailed duties, responsibilities and expectations. We have included tour guide job description templates that you can modify and use.
Sample responsibilities for this position include:
Duties include conducting a tour of Studio production facilities, production sound stages, exterior sets, other areas of interest using a customized passenger tour cart to travel from location to location
Tour guides are expected to wear appropriate tour attire, including business casual for all visit days and interview days
Any other duties as assigned by the Tour Supervisor or Guest Relations Manager
Conduct yourself in a conscientious manner in all campus activities
During the academic year tour guides must commit to work both the fall and spring semesters, except if on a co-op term or study abroad
Reports any problems with vehicles to Tour Center supervisor and / or Vehicle Maintenance
Operates all tours and vehicles with respects to safety of selves, passengers, other tour guests, and skiing public and instructs guests how to do likewise
Pay rate varies based on each specific job assignment
Coordinates all aspects necessary for participant use of activity
Maintains a safe work area, tools stored, deck clear of debris etc…
Tour Guide Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Tour Guide
List any licenses or certifications required by the position: CPR, AED, NAATI, CMS, SCUBA
Education for Tour Guide
Typically a job would require a certain level of education.
Employers hiring for the tour guide job most commonly would prefer for their future employee to have a relevant degree such as Collage and Bachelor's Degree in Communications, Journalism, Public Relations, Marketing, Education, Graduate, History, Communication, Museum Studies, General Education
Skills for Tour Guide
Desired skills for tour guide include:
History and facts
Omni outlets and company events to promote to guests
Omni's culture and the 6 pillars
Customer service practices retail
Guest relations operations
Tour
Activities
Admissions processes
Athletics
Follow procedural and policy manual related to the job tasks
Desired experience for tour guide includes:
Background must demonstrate strong customer service, the ability to work effectively in a fast paced environment and strong attention to detail
Must be proficient in Outlook, Word and Excel (skills testing will be done at time of application to determine skill level)
Knowledge of SAP or similar accounting software and billing system software a plus
Previous production experience or knowledge of production a plus
Background must demonstrate strong communication and interpersonal skills, and the ability to speak effectively in front of an audience
Must have the ability to retain detailed information, to work outdoors in year-round weather conditions, and walk/stand for extended periods
Tour Guide Examples
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Tour Guide Job Description
Job Description Example
Our growing company is hiring for a tour guide. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for tour guide
- Remain informed of new information (Biosphere 2 programs, scientific research, ) and appropriately relay that information to visitors
- Greet and receive visitors to campus in a friendly and approachable manner
- Be an ambassador and leader on campus
- Provide accurate information and directions
- Conduct walking tours of campus
- Host students that wish to "shadow a current student" or accompany them to your classes
- Assist with Marketing & Communications projects and programs
- Work on weekends (Saturday/Sunday) and during final exams
- New hires will need to attend a mandatory training day
- Expedite all tours by checking guests in, print tickets
Qualifications for tour guide
- Energetic, personable and friendly manner
- Ability to think on your feet and solve problems under own initiative
- 2 years providing guided experiences and working in an environment that required teaching, coaching, and instructional skills
- Ability to work quickly and remain alert, and to strictly observe safety procedures
- Previous experience working with Outdoor Programs or similar activity (strongly preferred)
- Previous experience working with Outdoor Programs or similar activity
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Tour Guide Job Description
Job Description Example
Our company is growing rapidly and is hiring for a tour guide. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for tour guide
- Use a computer based point of sale system to make reservations and sell tours
- Conduct scheduled tours and give facts and information to guests while snowshoeing, skibiking or snowcating in a safe informative and efficient manner
- Help guests on the mountain or at the base as needed
- Answer questions about the Fraser Valley and surroundings
- Assists in ticket and season pass sales, keep information boards current and orderly
- Assists in ticket sales areas helping guests and giving out information
- Assists other departments as needed on snowmobiles
- Perform daily routine maintenance, fueling, and oiling of snowcats and snowmobiles in accordance with Winter Park policies and procedures, including any cleaning and waxing needs
- Parking and moving snowmobiles and snow cats around base area and mountain in a safe and efficient manner
- Performs occasional snow-packing, trail maintenance pre-season and seasonally, as directed
Qualifications for tour guide
- This will include dealing with enquires on site, monitoring visitors in the exhibition area and providing product knowledge to visitors
- Answer visitor questions and deal with queries assisting visitors who have special requirements
- Assist with large groups and school parties
- Monitor visitors on the exhibition floor
- Bilingual in Spanish, French or Mandarin a plus
- Ability to navigate uneven stairs and grades up to 10%
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Tour Guide Job Description
Job Description Example
Our growing company is looking to fill the role of tour guide. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for tour guide
- Tour Guides are responsible for proactively approaching all guests to answer questions and provide general tour or Arena information
- Supervise the progress and experience of each assigned tour group
- Familiarization with the Winter Park ski area and mountain terrain
- Maintains knowledge of radio usage
- Transportation of guests or employees around mountain per ski patrol, with events, or per supervisors
- Report and correct, if possible, unsafe conditions regarding equipment and area of work or elsewhere on the area
- Skibike 1/5 of time
- Lift up to 75 Ibs (snowmobile occasionally and helping fallen guests occasionally)
- Carry, up to 20 Ibs (backpack during tours)
- Push/pull up to 75 Ibs (snowmobile) occasionally
Qualifications for tour guide
- Most positions require general office experience and some assignments require strong billing, accounts payable and receivable experience, and a valid California Driver’s License
- 1 x 7 hour per week (Saturdays and Sundays) contract
- Ability to stand and walk for extended periods of time (approximately 7 miles per day), climb stairs, and comfortably work indoors and outdoors in extreme temperature fluctuations
- Ability to deal effectively and tactfully with the public, fellow employees, managers and volunteers
- Ability to respond professionally to unusual or unexpected situations
- Must have the ability to work a flexible schedule of shifts that routinely include weekends, evenings, and holidays
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Tour Guide Job Description
Job Description Example
Our growing company is hiring for a tour guide. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for tour guide
- Provide exceptional service and go above-and-beyond to ensure guests are fully satisfied with their tour and overall Busch Gardens experience
- Follow up with tour guests, complete surveys, and make Photo CDs for guests
- Be responsible for the safety of tour participants
- Ensure that tour participants complete safety training and sign in appropriately
- Hours during the summer season will vary from 10-30 hours per week depending on tour schedules
- Stoop, kneel, crouch
- Reach, handle, use hands
- Talk, 90% of time
- Hearing, ordinary conversation, 90% of time
- Average acuity/near, often (gauges, forms, computer screens)
Qualifications for tour guide
- Desire to help wide-eyed tourists and grizzled NYC residents experience art and museums in a very fun way
- Must have flexible daytime availability (including weekends)
- Must be a New York City resident and be a U.S. citizen or have valid work authorization
- Must live in NYC area (can easily commute to the Met) and be a U.S. citizen or have valid work authorization
- Ability to speak, read, and write clearly in English
- Must be comfortable with electronics and computers and have access to email
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Tour Guide Job Description
Job Description Example
Our company is searching for experienced candidates for the position of tour guide. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for tour guide
- To communicate closely with Food & Beverage, Housekeeping and Front Office to ensure all tour requirements are met
- Ensure all requests from on site tour operators are addressed in an appropriate and efficient manner
- Prepare and implement tour needs including, back-up staffing, coordination with Donor Ministries, Facilities Department, the President’s Office, and other Wilkes Office departments
- Maintain a thorough knowledge of Samaritan’s Purse projects and activities requiring funding
- Average acuity/far, often (routes, driving, skibiking, night biking)
- Depth perception, constantly (driving, riding safely on ski runs through skiers and people possibly in limited visibility conditions and night time)
- Good field of vision,(peripheral vision for avoiding trees, towers, skiers, etc with equipment)
- Withstand extreme cold and wet occasionally (Tours in adverse conditions)
- Withstand Fumes / odors occasionally (exhaust, diesel)
- Avoiding Hazards (trees, skiers, terrain)
Qualifications for tour guide
- Warm, friendly, eager, a "people person" with excellent communication skills but also attention to detail
- Must be able to wear required uniform
- College degree required and/or the equivalent in experience
- Extensive knowledge of Santa Fe and the surrounding National Parks and key areas of interest
- A valid ID residency to live in Galapagos Islands
- Naturalist Guide license issued by the Galapagos National Park