Technical Customer Support Job Description
Technical customer support
provides support to developers in the use our APIs to build their own embedded applications using a mix of Java, Android, C/C++, and JavaScript.
Technical Customer Support Duties & Responsibilities
To write an effective technical customer support job description, begin by listing detailed duties, responsibilities and expectations. We have included technical customer support job description templates that you can modify and use.
Sample responsibilities for this position include:
Provide support on aircraft certification issues
Review and approve warranty claims
Resolves dealer issues with interfaces and installation
Handles customer inquiries in a professional manner
Assist in the review or preparation of technical documentation such as user’s manuals, installation manuals and other technical support materials
Support the company’s Quality Management System by following defined processes and procedures, provide input and assistance on Continual Improvement process updates, and where appropriate work on resolutions to Corrective Actions
Maintain Customer-Aircraft-System information and relationships in Navision ERP database
Provide after-hours on-call technical support to Dealers, OEMs and Customers on a rotating basis - shared responsibility with other TSRs
Provide support to the Technical Support Manager on other tasks or projects, as needed
Trains, evaluates, coaches and counsels employees to improve performance in troubleshooting and customer service to meet all required standards
Technical Customer Support Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Technical Customer Support
List any licenses or certifications required by the position: HDI, CPP, SQL, FPC, RHCE, RHCSA, ITIL, II, CCNP, CCNA
Education for Technical Customer Support
Typically a job would require a certain level of education.
Employers hiring for the technical customer support job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and University Degree in Technical, Associates, Computer Science, Science, Technology, Information Technology, Engineering, Education, Biology, Chemistry
Skills for Technical Customer Support
Desired skills for technical customer support include:
C/C++
Java
HTML
SQL
JavaScript
Operating systems
PHP
Theories
CSS
Linux
Desired experience for technical customer support includes:
2+ years of previous experience in a customer facing or customer service role
Collaborate with the brightest team in Human Capital Management
3 weeks’ vacation and comprehensive benefits plan
Employee driven career path
I got this’ mentality and optimism
It’s not just about working hard
Technical Customer Support Examples
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Technical Customer Support Job Description
Job Description Example
Our innovative and growing company is looking for a technical customer support. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for technical customer support
- Analyse trends in customer issues and suggest improvements to processes, policies, and products
- Identify and draft improvements to online help content and internal documentation
- Collaborate with members of other teams to identify answers and be a resource to teammates
- Complete other tasks as directed from time to time by a Support Lead
- Mail or fax informational packages as needed to internal and external customers
- Organise the Technical Back-Office by ensuring a high service leveland short response times
- Support the designersin their daily question and problems, validating nonstandard solution correspondence
- Prepare and guide new product/system development and improvement
- Analyse the needs and trends in architecture and construction and stay ahead of competition through continuous product improvement and practical applications
- Develop new ideas, concepts and technical services, test in consultation with the BU's R&D or external labs, suitable local solutions and pre-test installation through PRO-ZINC before market-introduction
Qualifications for technical customer support
- US Citizen or US Green Card Holder (in hand) and work on site weekdays at our Waltham Massachusetts location
- Bachelor’s Degree in Computer Science, Mathematics or Engineering
- Thrives in fast paced, High Pressure situations
- Focus on Risk and balance several types of risk to find an optimal solution
- Familiar with support, bug fixing, and correction delivery processes
- An understanding of V2500 hardware, processing of engineering changes, Service Bulletins, and One Time Concessions (OTCs)
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Technical Customer Support Job Description
Job Description Example
Our innovative and growing company is hiring for a technical customer support. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for technical customer support
- Join application engineering and quality teams focused on solving semiconductor customer problems
- Review customer complaint responses and offer input prior to final communication to customer
- Develop and maintain a gap analysis by factory including a process for process control and data collection
- Develop and maintain a priority list of process control and data collection gaps to share with management and help drive improvement
- Work with Product Management, labs and quality to optimize the Certificate of Analysis offered by customer and the product to minimize waste but maximize customer satisfaction
- Recommend new analytical requirements, techniques and outside labs to maximize customer satisfaction
- Connect new part numbers to each factory to ensure proper part number setup, customer requirements, packaging
- Participate in market and product/service strategy and roadmap creation support strategy execution
- Provide engineering support to the customer to identify and resolve design issues or opportunities as needed
- Represent the company at customer sites and trade shows, where applicable
Qualifications for technical customer support
- Healthcare or biological sciences background strongly preferred
- Ability to multi-task and follow direction
- Streamline customer support processes
- Bachelor's Degree in Information Technology, Computer Science, Electrical Engineering, or Mechanical Engineering with a minimum cumulative GPA 3.0 or higher• Excellent English communications skills, both written and verbal
- Ability to thrive in fast paced, High Pressure situations
- 3 weeks paid training at $12.50/hr
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Technical Customer Support Job Description
Job Description Example
Our growing company is looking to fill the role of technical customer support. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for technical customer support
- Participate in onsite customers events including start-ups and/or trouble-shooting of equipment, and/or for self or operator training
- Participate in and/or schedule and hold regular conference calls with Operations to follow up on activities, initiatives and projects to improve the support of the management, engineering, back-office staff, Helpdesk, in Amsterdam
- Troubleshoot and resolve issues related to computer hardware problems including but not limited to proprietary software products, PC’s, monitors, printers, LAN’s, email, and antivirus support
- Troubleshoot and resolve issues for clients pertaining to Epiq’s suite of Bankruptcy Products
- Become knowledgeable of the bankruptcy industry as it relates to TCMS products and our clients
- Log all call/email details into internal ticketing system
- Demonstrate ownership of all issues reported and track to timely resolution
- Assigned special projects related to assisting clients
- Adhere to Service Excellence Standards when interacting with clients both internally and externally
- Assist customers and peers with routine technical assistance as required
Qualifications for technical customer support
- Familiarity with Microsoft Server Technology
- Shift work will be required on a 7x24 basis
- Part Time Shift Available
- University Degree in Electric & Electronic Eng
- Technical background, installing, applications knowledge
- CR
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Technical Customer Support Job Description
Job Description Example
Our company is searching for experienced candidates for the position of technical customer support. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for technical customer support
- Build a strong relationship and customer trust
- Act as Technical expert on behalf of Company and Customer
- Professional will be working on the facility team in conjunction with the project managers for current clients
- Professional will be working with customers and clients and must be able to communicate efficiently and effectively
- Professional will be answering telephone inquiries and referring them to the appropriate contact
- Professional will have to check the mail box once a day everyday
- Professional will have to maintains security by following procedures
- Providing security administration support for various computer platforms and applications
- The person who fills this role will have the ability to handle a large volume of calls in a prompt and professional manner to assist business partners in resolving access problems and accurately processing user requests while adhering to Corporate Information Security standards and department procedures
- The person will need strong oral, written skills are a must
Qualifications for technical customer support
- Must have flexible shift availability, including nights, weekends and holidays
- Electrics
- Resolve Customer inquiries pertaining to pricing, funding, and billing
- Assist Customers with technical support
- Train Customers on Point of Sale (POS) devices and online payment systems
- Schedule and shift flexibility required
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Technical Customer Support Job Description
Job Description Example
Our company is hiring for a technical customer support. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for technical customer support
- Organize calls with customer to converge upon a resolution
- Contribute towards efforts to improve customer support responsiveness and efficiency
- Submit any field discoveries of tips, techniques and solutions to ensure these are shared throughout our Partner organization and installed customer base
- Create Zonal templates and update as necessary throughout the customer life cycle whilst creating innovative and continuously improving processes and procedures
- Project manage regression/SOAK testing of new templates and other areas required post release
- Create and provide critical internal/external reporting metrics to support customer/business needs
- Act as the front line interface for our customers
- Answering both technical and non-technical questions for customers
- Solve problems for customer situations
- Document solutions in our online community
Qualifications for technical customer support
- Commercial or Treasury Management experience
- Practice responsibilities characteristic of a manager in a technical support department including mentoring, coaching, giving feedback, driving results, managing escalated calls, and employee retention
- An elearning / LMS background with experience of industry standards and terminology such as SCORM, AICC, Tin Can, while not necessary would also be a bonus
- Ability to work as an individually in a team
- MS Excel spreadsheet Development/manipulation, macro coding in VBA
- Microsoft Access query design/development skills