Support Staff Job Description

Support Staff Job Description

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Support staff provides second level support for network and email connectivity, computer operating systems, hardware and software, internally developed applications, midrange (AS/400) operations, tape and backup operations.

Support Staff Duties & Responsibilities

To write an effective support staff job description, begin by listing detailed duties, responsibilities and expectations. We have included support staff job description templates that you can modify and use.

Sample responsibilities for this position include:

Reset / create user IDs and passwords using Active Directory
Working knowledge of FTP, NDM (Connect Direct), Move-It and SFG (Sterling File Gateway) a plus
Provide Disk space management supporting Window servers
Check/Start Services
Rebuilding Health Service Folder
App Pool Recycling / Creating Dumps
Monitors and responds to system messages in a multi-tiered production environment
Works with large enterprise clients and business units to achieve established SLA(s) / OLA(s)
Maintaining situational awareness of a variety of AOR issues and related intelligence challenges and providing written or verbal responses (for Government review and approval) to policymaker requests, questions, and concerns.Assisting in tracking tasks creating cables and travel orders
Provide support and assistance for fire training programs being offered at the DFS Stow campus, , off-site at various communities across the Commonwealth

Support Staff Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Support Staff

List any licenses or certifications required by the position: ITIL, SPHR, PHR, CNNA, PMP, CCNA, CPR, CCNP, APMP, WPA

Education for Support Staff

Typically a job would require a certain level of education.

Employers hiring for the support staff job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Associate Degree in Education, Psychology, Social Work, Human Services, Criminal Justice, Engineering, Computer Science, Technical, Associates, Business

Skills for Support Staff

Desired skills for support staff include:

Excel
PowerPoint
Outlook
Client PC connectivity
Ethernet
TCP/IP
Billing and reimbursement protocols
HIPAA and other medical insurance regulations and terminology for private payer
Networking systems and applications software Windows based
Personal computer operating systems

Desired experience for support staff includes:

Bachelor Degree in Computer Science/Information Systems or equivalent degree
Minimum 5+ years of IT experience in a technical production support role in a UNIX systems administrator capacity
Strong technical experience with UNIX, Linux, Websphere, Java, Apache (Moderate to Expert)
Experience with Oracle, SQL, Perl and shell scripting (Moderate)
Preferred 3 to 5 years of experience with similar responsibilities supporting complex Information Technology environments to include applications, networks and security systems
Ability to multi-task, prioritize and resolve urgent issues in a highly complex and fast paced environment

Support Staff Examples

1

Support Staff Job Description

Job Description Example
Our innovative and growing company is looking for a support staff. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for support staff
  • Review work products and relay senior-leader instructions to other staff
  • Communicate with senior staff orally and verbally in a manner that is succinct and professional
  • Manage a variety of functions simultaneously and with flexibility to work under competing demands and deadlines
  • Under limited direction, oversee transmission projects, provide technical support, and facilitate completion of Firewall, Batch and SFG configuration
  • Reviews assigned transmission requests and configures a standard file transmission solution
  • Communicate and coordinate with internal team members such as Network and Security, external vendors and clients related to transmission projects
  • Coordinate testing with external vendors and clients related to transmission projects
  • Create custom business processes to meet specific application needs for file transfer
  • Troubleshoots transmissions issues as required and escalates as necessary
  • Monitors and tracks automated file transfers
Qualifications for support staff
  • Self motivated individual with an active TS/SCI clearance
  • 10 years of experience working within one of the 10 emergency response disciplines (law enforcement, fire service, emergency management, EMS, HAZMAT, healthcare, public health or safety, ) -Comparable military or federal/private experience is acceptable
  • Maintain the department filing system
  • Work closely with leadership team to provide seamless support to the group
  • Scheduling cost effective air/hotel/ground transportation
  • Organize, execute, and assist with team activities and logistics (staff meeting agendas, all-hands meetings, quarterly on-sites/off-sites, and team social events)
2

Support Staff Job Description

Job Description Example
Our innovative and growing company is looking to fill the role of support staff. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for support staff
  • Assists other administrative staff in wide range of office duties
  • Trains other co­workers in office to perform work well by utilizing computer applications and maintain effectiveness of the office practices and procedures
  • Cooperates with office staff to maintain proper interaction and a friendly environment within the office
  • Partner with recruiters and source for high level positions across the business, both funded and non-funded
  • Tracking and measuring performance and financial metrics for assigned projects
  • Partnering with other Mission Areas across GBS Engineering
  • Promote Project Management principles in the organization and with GBS-IT leaders
  • Daily processing of custodial downloads and reconciliations
  • Process account trades with various custodians
  • Be responsible for a number of operations related activities on and off the trust system
Qualifications for support staff
  • 5 years of IT experience with background in Internet and application development, or equivalent technical production support experience (Required)
  • Ability to follow documented policies, processes and procedures
  • Experience in operations planning and after-action data analysis Resource Management to include budget planning and budget status
  • 2 years experience with File Transmissions and File Transmission protocols such as FTP, FTPS, SFTP, HTTP, HTTP/S, Connect Direct and multiple encryption standards, such as PGP and SSL/TLS
  • Manage libraries and library releases, issues and projects with external board suppliers
  • Create utilities, scripts and automated procedure to link and simplify different aspect of the board design process
3

Support Staff Job Description

Job Description Example
Our innovative and growing company is hiring for a support staff. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for support staff
  • Manages sterile processing payroll edits and Facility Scheduler
  • Assists with new hire orientation, training, special projects as requested
  • Assist in preparation of mid-term and final examinations
  • Coordinate travel arrangements for faculty, speakers and guests
  • Schedule meetings, student appointments, makeup classes, review sessions, various groupings and lectures
  • Writes standard work for processes
  • Encourages and fosters an environment of continuous performance improvements
  • May assist in the onboarding of staff and/or providers
  • Communicates relevant information to both managers and frontline staff
  • Oversees the development of policies and procedure
Qualifications for support staff
  • Meet deadlines and achieve high level of satisfaction among users
  • Must have at least one year experience working with individuals with intellectual and developmental disabilities
  • Must be able to demonstrate a knowledge of job skills and complete of orientation and in-service training classes
  • Must have a valid driver’s license for state of residence
  • Must maintain certification in CPR and Safety Care Training throughout employment
  • Able to maintain and be current in 245D training
4

Support Staff Job Description

Job Description Example
Our company is searching for experienced candidates for the position of support staff. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for support staff
  • Copy, fax, collate, and batch documents
  • Distribute various documents
  • Answer switchboard
  • Sorting and delivering mail, including going to post office
  • Filing and serving court documents in all 5 boroughs
  • Delivery of incomplete routes
  • Provides direct or indirect assistance to engineers, administrative staff, and other personnel, general office support
  • Creates/reviews transmittal letters, document control lists, meeting minutes, specifications, reports, using standard templates
  • Follows internal and client-requested procedures for hard copy and electronic submittals and records
  • Organizes, prints and/or copies construction books
Qualifications for support staff
  • Willingness to work in 24x7 support environment
  • Use collaboration software such as Cliosoft’s database management
  • Understand user requirements and translate them into a comprehensive and valuable solution
  • Work with the test and application teams to ensure integrity, completeness and quality of solution provided
  • Cooking and cleaning
  • Help integrate clients into the community
5

Support Staff Job Description

Job Description Example
Our company is searching for experienced candidates for the position of support staff. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for support staff
  • Coordinating with team for various document submission/collecting permission from SEEPZ and other Local Govt
  • Serve tea/coffee to guest/visitors
  • Bank duty work for Accounts Dept
  • Night duty (Security reasons)
  • Serving as the technical representative on the customer specific account team(s)
  • Managing customer specific technical efforts internally across various functional groups and stakeholders, including but not limited to Publications & Training, Customer Service Engineering, Field Service Teams, Program Management, Customer Service Managers, Commercial Business Development, Product Safety, Quality, and Demand & Asset/Fleet Planning
  • Managing the delivery of customer specific SSI (Special Service Instructions), SEL (Sikorsky Engineering Letters), proof of certification for modifications that requires certification, and analytical reports (engineering evaluation, structure analysis, Electric Loads Analysis) to support aircraft modifications and field failures/removals
  • Operational procedures and reports are kept up to date
  • Interpreting and identifying how the lean principles can be applied leading towards improved performance and service
  • Facilitate the implementation of the Quality Management system, Velocity standards and policies within the facility
Qualifications for support staff
  • Experience with network components such as, ASR routers, switches, firewalls, ASA, etc).Virtual networking components VSG, Nexus1000V, BGP & OSPF protocol, Cisco UCS and storage
  • Direct recreational and social activities
  • Documentation of high school diploma or GED
  • Drive company car or yours to transport residents
  • Analyze situations, act quickly, and remain calm
  • Handle stressful and hectic situations

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