Support Architect Job Description
Support architect
provides key technical and solutions architecture leadership for Azure, Dynamics 365, .NET, BI, Ecommerce, and Mobile applications platforms.
Support Architect Duties & Responsibilities
To write an effective support architect job description, begin by listing detailed duties, responsibilities and expectations. We have included support architect job description templates that you can modify and use.
Sample responsibilities for this position include:
Drive the adoption of ITIL, CMM and Six Sigma methodologies
Champion of UNIX operating systems and SAP design, implementation, tuning and support within a global enterprise system architecture
Mentor, train, direct and evaluate the efforts of lower level classifications
Translates business needs into technical solutions using seasoned judgment to suggest approaches that optimize among customer needs, business constraints, and technological realities
Development of technical visioning plan in areas of expertise considering future business needs and emerging technologies
Suggests system enhancements to provide operational reliability and integration ensuring the business with consistent systems availability and quality
Code new programs and modify existing programs to obtain desired results
Plan, investigate, evaluate and maintain system development equipment and software
Drive changes in the methods, processes and guidelines within the customer organisation or internally
When applicable participate as a member of Core 3 team with specialist knowledge within the subject area (solutions) so that technical aspects related to are taken into account
Support Architect Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Support Architect
List any licenses or certifications required by the position: ITIL, SAP, MAC, AWS, CCNP, PMP, CISSP, MCSE, AGS, SAN
Education for Support Architect
Typically a job would require a certain level of education.
Employers hiring for the support architect job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Master's Degree in Computer Science, Engineering, Education, Information Systems, Physics, Technical, Business, Mathematics, Information Technology, Math
Skills for Support Architect
Desired skills for support architect include:
Common help-desk and ticketing solutions...maybe Zendesk
TCP/IP
CRM solutions
Microsoft Dynamics
Sponsor’s technical landscape
SugarCRM
ITIL
Platforms
Platforms and applications will be an added advantage
SIP environments
Desired experience for support architect includes:
Follow up the delivered products and solutions on a agreed regular basis with the customer to keep informed about the life cycle evolvement of the implemented customer solution
ICT Market Landscape and business environment main customer challenges and pain points, major competitors and their value propositions
Experience from technical roles focusing on integration is a good experience for this role, experience from work as Integration engineer
Contribute to build a culture & way of working characterized by proactive attitude, teamwork focus, strong performance ethics, high professionalism and high energy
Contributing to global best practice and reuse
Participate and contribute in customer negotiations
Support Architect Examples
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Support Architect Job Description
Job Description Example
Our innovative and growing company is searching for experienced candidates for the position of support architect. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for support architect
- Delivery Reporting & Monitoring
- Security, Risk & Compliance
- The position described within this document is an Analytics Architect for the Delivery Reporting & Monitoring team with team members in Germany, US and India
- Deliver high-quality code that powers critical pieces of the product
- Build vs
- Works with Subject Matter Experts to architect clinical and business system requirements to support healthcare operations
- Ensure the engagement meets the highest level of standards and excellence
- Design, monitor and safeguard the execution of the roadmap
- Lead the customer in setting up an Innovation Control Center (ICC) and operations in a hybrid landscape
- Identify new types of innovation opportunities, and establish and manage relationship between customer and P&I with respect to these innovations
Qualifications for support architect
- Knowledge of client and server APIs (ex
- Experience of web based development languages
- This may require the qualification and subsequent development of business opportunities in direct consultation with the customer, and in turn the establishment and maintenance of close working relationships with the account team who act as the direct channel to market
- A bachelor’s degree in Management Information Systems, Computer Science, Health Care Administration, or other related field is required
- Excellent organisational, written and oral communication skills - You must be able to convey technical jargon in a wide-array of syntax from beginner level users to developers in our tickets knowledge base articles
- The candidate has experience installing, maintaining and supporting “third party” products from ISV’s (Independent Software Vendors
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Support Architect Job Description
Job Description Example
Our company is growing rapidly and is looking to fill the role of support architect. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for support architect
- Document existing business processes & propose process improvement changes acting as primary liaison between Customer Support Operations and IT Voice team
- Responsible for defining integration points and key requirements for ensuring proper customer experience between telephony and incident systems, including how customer data is passed between systems, and the IVR system
- Responsible for data analysis, reporting, maintenance & improvement of models to measure Customer Support team's performance using internal metric tools
- Responsible for managing voice of employee including adoption, application improvements, training and change management activities for the user base and managers
- Be the point of contact from business with IT and vendor teams in driving key conversations and relationships in communicating improvements to the CTI platform and ensuring best use of feature functionality, including defining enhancement requests and related requirements
- Responsible for developing and managing all reporting and monitoring capabilities from the CTI platform, using best in practice industry metrics
- Ensure that CTI platform meets company strategy focused on reducing customer effort on the handling of inbound requests with using desired customers feedback
- Will also be the involved in defining customer experience of all inbound service requests, working back with all support teams
- Responsible for change management and user adoption, including employee training and coaching in the use of CTI system
- Assist the implementation team during requirements/design/implementation steps of delivery
Qualifications for support architect
- Minimum 5 years of experience in an operational staff role – Database Administrator, Application Programmer, Operation Engineer
- Provide a high visibility role focusing on transformational leadership
- Provide career growth opportunities within a thriving organization
- Responsible for desktop solutions and products including hardware standards for desktops, notebooks, mobile devices and peripherals, operating systems, core builds and standard “shrink-wrapped software”
- Responsible for our enterprise management tools (application deployment, patching, imaging, remote control, MDM)
- Provides escalated, highly complex technical support by investigating and resolving systems-related matters
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Support Architect Job Description
Job Description Example
Our company is growing rapidly and is searching for experienced candidates for the position of support architect. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for support architect
- Implement new interfaces and/or modify existing interfaces to support growing business needs including ACO, DTE and other business ventures
- Participate in new interface/integration related projects from a testing, documenting and support hand-off perspective
- Serve as an interface subject matter expert for various application analysts for both the inpatient and ambulatory applications enterprise applications
- Sustain integrity of integration systems through application updates and upgrades
- Developing strong relationships with Shell during billable assignments with a view to transition, implement and develop their Microsoft products in (CGI) services to help them achieve their goals
- Supporting client relationship and business development activities
- Contributing to a high level of client satisfaction and on-time/on budget delivery
- Promoting visibility of CGI global expertise
- Developing/maintaining a high level of expertise in his/her field
- Propagating this expertise within Shell and across CGI
Qualifications for support architect
- Develops technical standards and ensures compliance with existing standards
- 5 years of experience from technical job roles is required, experience from work as an Integration Engineer
- Experience with deploying and maintaining large enterprise software applications in high load, highly available environments
- Must be a strong communicator, with superb written and verbal skills
- Specialist support skills in at least two application resp
- Architecture knowledge for the complete HANA Cloud Platform incl
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Support Architect Job Description
Job Description Example
Our innovative and growing company is looking to fill the role of support architect. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for support architect
- Fostering innovation and shape, develop and/or improve CGI solutions and services
- Participates in on-site customer meetings to understand customer requirements, workflow challenges and current environment
- Responsible for in depth product demos for prospective customers
- Responsible for Statement of Work (SOW) to be included in proposals
- Reviews and clarifies technical proposal with customers
- Ensure all required documentation and approvals are obtained to ensure smooth and timely hand-off to Contracting Specialist
- Consults with Project Management team on the technical solution and provides clarification as required
- Leads team to ensure timely and accurate completion of RFIs and RFPs (research/first review, clarification questions, solution design, and final submission)
- Reviews sales funnel and provides sales team with deal strategy and solution configurations
- Follow-ups with Product Management and/or factory to resolve any technical issues or questions with the proposal and pass along “customer needs from the frontline”
Qualifications for support architect
- Has participated in millennium solution implementations or support activities involving multiple solution modules
- Must currently reside in or be willing to relocate to Los Angeles, California area
- Certified Enterprise Architect (CEA) (DoDAF or FEA)
- Experience in management of System Development Life Cycle (SDLC)
- Strong technical background with excellent knowledge of in telecommunications systems and networks
- Candidates of industry recognized technical certifications/designations will be preferred such as Cisco Certified Internetwork Expert (CCIE), Cisco Certified Network Professional (CCNP), Juniper Networks Certified Internet Professional (JNCIP), Juniper Networks Certified Internet Expert (JNCIE)
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Support Architect Job Description
Job Description Example
Our growing company is looking to fill the role of support architect. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for support architect
- Management, maintenance, access and reporting for customer Test environment ensuring customer value
- Drive content and discussion on customer BMC Premier Communities Pages
- License Utility Measurement and Provide Secure FTP access
- Upgrade Assistance / Framework
- Proactively manage technical relationship according to the customer’s operational priorities with an eye to avoiding business-critical situations and maximizing the solution value
- Advise customers on known product issues that could affect the implemented solution, providing platform issue risk mitigation
- Significantly contribute Support related insight to quarterly business reviews with customer and BMC Account Team
- Proactively aligns Premier delivery to customer operational requirement(s)
- Deliver yearly Product Assessments with recommendations as appropriate to enhance platform availability, reliability and performance
- Sharing of BMC best practices and utilities as appropriate to extend the value of customer BMC investment
Qualifications for support architect
- Bachelor or Master’s Degree in Science, Tech, Engineering, Math, Data Science
- Exceptional written and spoken C-Level communication skills, strong business acumen and presentation skills, ability to think freely and innovatively, strong cultural awareness, respect, diplomacy, and professionalism, and is highly customer service oriented with strong customer management skills
- Proven problem solving skills and strong work ethic
- Ability to lead strategic processes, capturing the “big picture” of customers’ expectations
- Ability to develop a trusted relationship with key stakeholders and business partners
- Must reside in or be willing to relocate to the Chicago, IL area