Success Coach Job Description
Success coach
provides student support through developmental advising that comprehensively supports the whole student in all aspects of their life tasks - academic, personal, social, and career;.
Success Coach Duties & Responsibilities
To write an effective success coach job description, begin by listing detailed duties, responsibilities and expectations. We have included success coach job description templates that you can modify and use.
Sample responsibilities for this position include:
Learns, maintains knowledge and explains University academic policies and procedures, academic probation, academic suspension, basic skills, dropping/repeating courses, and satisfactory academic progress
Refer students to appropriate university departments (Alumni Relations, Career Services, Writing Center, Library)
Connects students with academic and career resources including tutoring, counseling, faculty, financial aid, scholarships, career services
Participate in campus wide outreach activities, representing the SSC at Admissions events, freshman summer orientation, and campus requests for programming
A copy of transcripts, with originals due upon hiringOnly complete application packets will be considered for the position vacancy
Engages in proactive outreach to empower students through positive reinforcement, building rapport, and establishing meaningful academic relationships
Provides support for student accountability and success
Identifies areas for growth and opportunity and creates a personal development plan
Provides guidance and mentorship to new coaches
Invests in students’ success and reflects commitment by answering phone calls, responding to voice or emails messages, texts or chat within the same business day and staying beyond regular business hours if needed
Success Coach Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Success Coach
List any licenses or certifications required by the position: CPT, NASM, AED, CPR, CRLA, LEC
Education for Success Coach
Typically a job would require a certain level of education.
Employers hiring for the success coach job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Master's Degree in Education, Counseling, Coaching, Faculty, Communication, Social Work, Management, Graduate, Liberal Arts, Psychology
Skills for Success Coach
Desired skills for success coach include:
Academic policies and procedures
Orientation
Career services
Student involvement
Disability services
Academic advising
Microsoft Office and a student record system
Student rights and responsibilities
Ability to analyze and synthesize situations and data
Ability to multitask
Desired experience for success coach includes:
Works with internal and external partners in a positive and proactive manner
Monitors student engagement via dashboards and implements interventions as prescribed
You live to create the best possible customer experience - every customer, every time!
You and the leaders on your team view coaching & development as the foundation of success
The power of analysis, data and process management gets you excited about solving complex problems & building outstanding operations solutions
You truly enjoy working with others at all levels to drive the greatest possible outcomes
Success Coach Examples
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Success Coach Job Description
Job Description Example
Our growing company is looking for a success coach. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for success coach
- Assists students in understanding of Texas core curriculum requirements and the relationship between majors and careers
- Communicates and provides guidance to students regarding Texas Success Initiative (TSI) regulations to ensure compliance
- Provides general information about financial aid and scholarship requirements and processes
- Provides information about campus student services and other relevant resources in response to student questions, concerns or interests
- Gathers, summarizes and utilizes data to assist in outreach, enrollment, retention, and graduation of students
- Represents University College on campus task forces and committees as assigned
- Learns and maintains knowledge of current University undergraduate degree requirements and Texas Success Initiative (TSI) regulations
- Work with students to maintain an appropriate life balance (family, work, school)
- Identify specific coaching/mentoring opportunities present within the Manager team each session and demonstrate initiative in addressing these opportunities
- Manage team tasks and responsibilities in a high-paced environment
Qualifications for success coach
- Build open and honest relationships and partnership through excellent verbal and written communication
- Experience with working with young children in formal or informal settings, such as babysitting or child care
- Master's Degree from an institution accredited by an agency recognized by the U.S. Department of Education (or International Equivalent) require
- Perform all job responsibilities, duties and tasks of a Student Success Coach and exhibit role model behaviors of performance, student service, and professionalism
- Provide individual coaching to returning non-traditional students seeking to complete a college degree
- Work with individual students to develop realistic goals that will contribute to academic and personal success in college
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Success Coach Job Description
Job Description Example
Our company is growing rapidly and is looking for a success coach. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for success coach
- Conducts orientation sessions for students and learning coaches at the beginning of each cohort
- Assist students in understanding and navigating alternative and flexible credit options such as Prior Learning Assessments, Competency Based Education, and online courses
- Assist with events to recruit potential students to Degree Completion degree programs
- Actively participate on various committees as requested
- Oversees and resolves product or service problems by clarifying the complaint
- Provide intrusive and proactive coaching to students for success including and demonstrate sensitivity to a range of diverse student needs
- Develop student success interventions, workshops, and other programs aimed at facilitating the transition to college
- Attend assigned meetings
- Work with students to develop an educational plan inclusive of curricular and co-curricular goals
- Provide individualized outreach to students based on identified risk factors including academic, financial and personal assisting them in developing individual success plans
Qualifications for success coach
- A Master’s Degree from a regionally accredited higher education institution required
- Monitor and record progress of individual students
- Knowledge of student development and resources to promote student success
- Provide exceptional customer-service, actively listen and appropriately respond to student, colleague, stakeholder and supervisor needs/requests
- Analyze and evaluate the needs of the prospective students, determine appropriate information and referrals, exercise discretion to resolve issues, and tailor messaging to fit each unique situation
- Serve as an academic program expert for select online degrees to answer detailed questions related to online programs, program processes and program outcomes
3
Success Coach Job Description
Job Description Example
Our company is looking to fill the role of success coach. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for success coach
- Initiate conversations with students at key points in time while students are enrolled in an online program to get a progress update, point out critical future deadlines, and gather feedback regarding overall program experience
- Communicate effectively, proactively and regularly with students using a variety of communication mediums
- Problem solve a variety of student related issues that will involve interpreting University policies and procedures, fact-finding, communicating with field experts, creating options, and deciding final action
- Exhibit professionalism and integrity through excellent verbal and written communication skills, demeanor
- Advises and counsels students on academic, curricular and career
- May act as liaison between student and faculty in order to resolve any conflicts or problems
- May mentor or assist in the training of peer advisors and work study students
- Create and implement individualized academic support plans for students
- Advise students regarding learning strategies, time management, goal setting
- Collaborate with faculty and staff across degree programs to improve student success, retention, and graduate rates
Qualifications for success coach
- Must be willing and able to work some evening and weekend hours and be flexible to adjust schedule as needed to best meet student needs and availability
- 1-2 years of experience in a student service role in higher education required
- Bachelor’s degree in education, counseling or psychology preferred
- Required to attend training sessions mandated by the VCCS System Office trainings mandated by DCC
- Master's degree required in an appropriate, related field (Education, Counseling, Student Personnel, or others)
- Previous use of SIS and early alert software the Blackboard learning management system
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Success Coach Job Description
Job Description Example
Our growing company is looking to fill the role of success coach. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for success coach
- Evaluate course petitions and amendments to student’s program of study, monitor academic progress, maintain student files and records, and evaluate transfer transcripts for course equivalencies
- Coordinate enrollment for newly admitted and continuing students
- Assess students’ professional skills and aspirations
- Maintain online professional development course and monitor career outcomes of online graduates
- Compile data for program assessment and reporting
- Develop and facilitate presentations using various multimedia
- Coordinate large and small informational sessions or workshops and evaluate effectiveness of these programs
- Coordinate graduation events for Eller Online students, in coordination with Eller Undergraduate programs staff
- Actively recruit prospective online students to meet or exceed enrollment goals for both undergraduate and graduate online degree programs
- Engage with prospective students on a regular basis, sharing program details, materials needed by the university or processes that need to be completed.Provide accurate information regarding program attributes, admissions, financial aid, online education, academic planning, enrollment and graduation
Qualifications for success coach
- Ability to build relationships quickly through phone, email and text
- Applicants must possess a current driver’s license and the ability to provide their own transportation to meet with students on the Wytheville Campus
- Bachelor's degree in education or a content-related field (English, Math, Business, Manufacturing, Technical Trades) is required
- A minimum score of 12.9 in every content area (Language, Reading and Math) on the Level A Test of Adult Basic Education (TABE) OR have earned an ACT composite score of 21 or 990 on the SAT within the past 10 years
- Previous work experience with tutoring and/or Adult Basic Education
- A current teaching certificate in the content area of instruction preferred
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Success Coach Job Description
Job Description Example
Our innovative and growing company is looking to fill the role of success coach. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for success coach
- Documents all cases in case management application
- Coaching a team of Success Coaches within the vertical, inspiring and motivating them to reach every student in their cohort, driving students’ engagement with their studies, in turn improving the vertical’s retention, progression and employability outcomes
- Championing coaching practices across the organisation, engaging with stakeholders to promote coaching and strengths within their teams, aligning every part of the organisation with the purpose of success coaching and gaining organisational support for the coaches’ work
- Working with Program Directors to take custody of a cohort of Laureate students, documenting their hopes, goals and aspirations, building their employability skills and keeping their career goals alive
- Working closely with the Careers and Employability team to provide careers coaching to students, building career management skills and employability skills, promoting use of self-serve tools that help students navigate the program a broader career context
- Leading collaboration with the Campus Directors, the Program Directors and the learning facilitators to identify students at risk and select and implement the right interventions
- Work in conjunction with faculty and first-term courses
- Serve as the conduit to the Service Partner for all training, mentoring and support needed in any Customer we are co-selling or delivering in Named Accounts program
- Help Service Partners Accelerate adoption of new solutions by helping prioritize projects and support activities that deliver the best ROI within the shortest timeframe
- Leverage internal ADSK resources to address how Service Partner can provide the optimal Customer Experience using ADSK technology solutions
Qualifications for success coach
- A bachelor’s degree in a field, such as counseling, human resources, social services, or adult education or related field
- Demonstrated ability to develop career and academic plans with students that will lead to program completion
- Prior experience in working with credit and non-credit degree and certification programs
- Must have a current driver’s license and the ability to provide their own transportation to meet with students in various college locations throughout the service region, as necessary to perform job responsibilities
- A baccalaureate degree in a field, such as counseling, human resources, social services, or adult education is preferred
- Ability to work evenings and Saturdays