Success Associate Job Description
Success associate
provides ongoing system automation management support to the EIM – Information Excellence team and related business partners.
Success Associate Duties & Responsibilities
To write an effective success associate job description, begin by listing detailed duties, responsibilities and expectations. We have included success associate job description templates that you can modify and use.
Sample responsibilities for this position include:
Develop and maintain effective relationships to assist in the delivery of data center solutions and services to clients & partners to better identify and resolve business issues
Partner with sales and marketing to identify and deliver on growth opportunities for IO’s business with existing customers as necessary
Document customer interactions in the Salesforce system daily to support seamless experience across the customer lifecycle
May be assigned over-time work based on the needs of the business
Use CRM technology to track renewal activity, research accounts and retain business opportunities
Periodic customer visits to understand their environment, Business Needs and culture
Implementing collections strategy and contact strategy changes to support business objectives
Maintain and build excellent relationships with our clients
Intake client feedback and inform the product roadmap
Provide in-person tradeshow and market support
Success Associate Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Success Associate
List any licenses or certifications required by the position: ITIL, PMP, HR, SAP, CHFM, MOS, CCNA, AWS, NCAA, HFMA
Education for Success Associate
Typically a job would require a certain level of education.
Employers hiring for the success associate job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Collage Degree in Education, Business, Technical, Computer Science, Engineering, Marketing, Counseling, Administration, Communication, Supervision
Skills for Success Associate
Desired skills for success associate include:
Business processes
Business applications and automation
Order processing
Product and industry to serve our customers
Service requests
Desire to learn:
Salesforce
BI system architecture
Business
Community Management
Desired experience for success associate includes:
At least 4 years experience in HCM and Successfactors experirence
10+ years professional services/consulting experience preferred
Strong leadership results involving getting organizations to coalesce and engage to achieve specific goals
Track record of success in defining and driving successful adoption of new technologies across an enterprise
Proven track record of delivering measurable results as a Program Manager and customer’s primary point-of-contact throughout a long-term services engagement
Demonstrated ability to develop and manage trusted advisor customer relationships involving diverse parties and personalities ranging from C-levels to individual contributors
Success Associate Examples
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Success Associate Job Description
Job Description Example
Our growing company is hiring for a success associate. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for success associate
- Ensure project execution team is aligned and thinking about the customers overall business as they analyzing and structuring deliverables
- Keep tabs on your customer’s business and industry to ensure you are thinking about how our research can address relevant and timely issues
- Participate in expanding relationships for current customers and support the sales team during the final stages of selling new business
- Act as a trusted advisor and high-level strategic leader in key business development meetings with new customer prospects
- Identify new business opportunities with existing customers and work closely with executive team to proactively expand partnerships
- Opportunity to travel to outer offices during market including Paris, Milan, London, New York, Melbourne, and Sydney
- Ensure high-quality service delivery and customer satisfaction through proactive service management and rapid customer response
- Triage, track, prioritize and resolve any issues within defined areas of responsibility, including but not limited to phone, email and instant message contacts
- Work with cross-functional team members to assess and resolve customer related issues in a timely manner
- Recognize value-added customer service opportunities and proactively helps get the lead to the appropriate contact
Qualifications for success associate
- 5 + years of enterprise application solution/consulting sales experience with a proven record of successfully exceeding quota
- Industry knowledge in High Tech or Auto
- Focuses on solutions rather than problems, collectively determined to get it done right
- Provide timely feedback to the company regarding service failures or customer concerns or pass the comments to the appropriate CSM for handling
- Assist with the streamlining of information flow between customers and the organization, escalate discussions, as appropriate, regarding technology-related status, expectations, concerns, and procedural changes
- Aid in resolution of customer related billing issues which requires a detailed understanding of IO’s technical specifications and calculation logic
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Success Associate Job Description
Job Description Example
Our company is growing rapidly and is searching for experienced candidates for the position of success associate. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for success associate
- Maintain a high level of professionalism, empathy, and business acumen across multiple customers, connecting trends and themes as you go
- Provide first and second level support of our customers
- Managing end-to-end basic product/service renewal sales process via phone and email
- Administratively focused and highly goal-oriented with renewal sales targets based on task or activity
- Effectively partner with internal and external clients, will make a minimum of 50+ customer contacts per day
- Build long-lasting partnerships with Sales Reps, Operations Services, and management to improve systems and processes
- Increased Adoption – Increase adoption of functionality and usage consistent with the company Account Plan and in line with the customer Programme
- Manage KPI’s to ensure both customer and department performance
- Respond to high volume of email requests, phone calls, live chats and provide in-person tradeshow and market support
- Track all milestones related to implementation and post-implementation adoption activities such that the overall success of the customer's initiative can be closely monitored including visibility to the executive sponsors
Qualifications for success associate
- Associates’ Degree with one (1) to three (3)+ years’ experience in account management, customer support, project management, or data center / IT service delivery preferred
- Familiarity with ITIL service management preferred
- Data Center colocation experience a plus
- Excellent customer facing skills and a desire to drive high customer satisfaction
- Process oriented with the ability to effectively multi-task in a very fast paced environment
- Comprehend equipment specifications, contract terms and conditions and statements of work
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Success Associate Job Description
Job Description Example
Our company is growing rapidly and is hiring for a success associate. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for success associate
- Share customer success reports with the Executive sponsors and technical team handling the project at customer side
- Ensuring our daily service is delivered with quality to your clients through monitoring and analysis
- Provide Account Management and Subject Matter support to clients regarding domain and application best practice
- Produce key metric monitoring and reporting, providing insights and best practice performance recommendations to customer on application tuning
- Working with the customer to optimize the use of our service and ensure global best practice is being adopted
- Manage the roadmap of account initiatives, tracking and reporting both internally and externally
- Measure and track performance of collections strategies
- Investigate and document client requests for change, working with our delivery team to ensure they are being delivered rapidly and to the client satisfaction
- Extensive relationship building with clients teams at various levels from day to day technical and operational staff to department leaders
- Creates & executes client engagement strategy, informed by Sales Representative's overall account strategy
Qualifications for success associate
- Able to create a checklist and follow it in order of arrangement without losing track of completed tasks
- Technical aptitude around data center power, cooling, networking, and cloud services
- Experience managing small-sized projects with minimal supervision preferred
- Excellent PC skills with demonstrated proficiency in Microsoft Office Suite required
- Ability to thrive and be successful in an ever-changing work environment
- Must be able to communicate clearly and effectively in English, both verbally, typed and written
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Success Associate Job Description
Job Description Example
Our growing company is searching for experienced candidates for the position of success associate. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for success associate
- Aligns with the sales representatives on the account strategy & maintains regular contact to discuss account health, value capture, engagement levels and opportunities captured
- Be the face of the company
- Be able to thrive in a fast-paced, ever-changing startup environment
- Create confidence in the Director and project team so that the team is also seen as trusted advisors
- Must be able and willing to “get into the weeds” when issues arise AND provide a “big picture” view
- Oversee the team delivering the project to ensure all work is delivered at the highest quality and on time
- Ensure overall budget stays on track and help manage customer expectations
- Partner with Director to evaluate when to sit in key meetings/potentially lead key conversations when it is appropriate
- Promote and support flawless execution by the team
- Assist VPs and Project Architect teams to price and scope new projects and develop final proposals
Qualifications for success associate
- Unquestionable personal integrity and work ethic
- Strong sense of urgency and ability to prioritize tasks with minimal supervision
- Able to pass a drug check and background investigation
- Able to work rotating shifts including graveyard or swing, including weekends and holidays, on a regular basis
- Able to sit and stand for long periods of time
- Able to type at a keyboard, use a mouse, focus on a computer monitor for long periods of time without causing or exacerbating any injury or medical condition
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Success Associate Job Description
Job Description Example
Our company is growing rapidly and is looking to fill the role of success associate. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for success associate
- Track and document progress in database throughout the family and/or tutor onboarding process
- Assist in arranging and distributing new tutor training components and ensuring their completion
- Respond quickly to family and/or tutor inquiries through various methods of communication and document accordingly
- Field needs and concerns between families and tutors and facilitate solutions in the event of a necessary change or request
- Attend weekly team meetings and contribute in a positive, productive manner
- Meet or exceed both individual and team performance metrics and objectives
- Provide support to customers on common end of year related topics
- Provide support to customers on their year-end milestones
- Provides direction to the Implementation team responsible for working closely with functional and technical teams to implement and sustain a great user experience for the Provost Office portfolio of technology tools supporting student success
- Serves as a Program Manager for the success portfolio of technologies (Student Sucess Suite, eAdvisor), ensuring execution of project goals and timelines
Qualifications for success associate
- Prior experience working in a fast paced environment preferred
- Must have the ability to learn new technology quickly
- Demonstrated knowledge of Microsoft Excel and Outlook
- Ability to follow instructions, call scripts, and defined processes
- Professional client communications skills (written and verbal) are required
- Ability to prepare senior level presentations, and collect, assimilate and analyze data