Service Owner Job Description
Service owner
provides guidance in applying service management and other relevant IT frameworks, methodologies, and standards – including those defined by regulators.
Service Owner Duties & Responsibilities
To write an effective service owner job description, begin by listing detailed duties, responsibilities and expectations. We have included service owner job description templates that you can modify and use.
Sample responsibilities for this position include:
Participate to the daily Incidents, Problem and Change management regarding the customers driven by ITIL processes
Manage technical escalations with vendors to be our main point of contact for any technical issues with vendors
People and Stakeholder Management
Management of the Operational Support for the entire Voice Infrastructure (Incident, Problems and Work Orders)
Working as part of the 24*7 On-Call Rotation for Service Escalations
Being at least 1 Platform SME to drive future direction though refresh activity (Upgrades) and Service Improvements
Managing the balance of Value between Operations and Delivery
Identify and Implements Service Improvements Plans
Identification and Management of Risk and Issues
Adherence to policies and procedures, including SarBox, PCI-DSS and internal Controls
Service Owner Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Service Owner
List any licenses or certifications required by the position: ITIL, AWS, CISSP, MS, IPS, PMP, CBAP, V3, ITSM, PM
Education for Service Owner
Typically a job would require a certain level of education.
Employers hiring for the service owner job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and University Degree in Computer Science, Business, Engineering, Education, Science, Technical, Information Technology, Mathematics, Business/Administration, Information Systems
Skills for Service Owner
Desired skills for service owner include:
ITIL processes
MS Office applications
IT Service Management frameworks
Approaches
Asset and process management practices
Assumptions
Customer-service environment
Export related
Frameworks and perspectives when solving problems
IT services and technologies
Desired experience for service owner includes:
Act as an on call service escalation point during out of hours for critical service issues
Be a custodian to service through consultancy and implementation activities
Mentor, motivate and encourage others in the appropriate use of allocated technologies
Maintaining excellent technical awareness of their allocated technologies
Personal development - technical & non-technical
Own and develop assigned areas of task management
Service Owner Examples
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Service Owner Job Description
Job Description Example
Our company is hiring for a service owner. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for service owner
- Define and Describe IAM processes and services in a complex environement
- Know and let known the IAM services and processes IS4F provides internaly and to his customers
- Write and maintain the linked documentation
- Define, maintain and (let) implement quality indicators and ensure that there are respected
- Contribute to projects from the request to the implementation
- Lead the team delivering a suite of custom developed applications
- Engage with stakeholders to prioritise the delivery road-map and ensure the successful execution against this road-map
- Accountable for project delivery to schedule, cost and quality targets
- Ensure the team's adherence to change control, compliance and risk requirements
- Define, present, implement and maintain roadmap for your responsibility domain
Qualifications for service owner
- Strong written and oral communication skills and the ability to interact with senior management and engineers, develop good client relationships
- Demonstrated and previous hands-on experience with a variety of development and web technologies (including HTML/CSS/JavaScript/AJAX/XML/JSF/JBoss Seam/Ruby/.NET/APIs )
- Demonstrated experience with SaaS, PaaS and IaaS
- Significant prior experience in Technology
- Knowledge of the IAM concepts and practices, and are ready to enlarge your knowledge on the subject
- Being familiar with the Security aspects of a multi-platforms environment (work in collaboration with technical, Security, Compliance teams)
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Service Owner Job Description
Job Description Example
Our company is looking for a service owner. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for service owner
- Co-ordination and execution of Top Investment program security assessment planning
- Integration of demand management procedures with CTAC
- Triage of consultancy demand request for consistency in quality
- Partnership with Culture & Conduct service owner & service Desk lead on FAQ maintenance and management through support call analysis
- Take the Service Module Ownership of Data Integration Layer (DIL)
- Work in close cooperation and exchange with involved Service Owner and service support engineers, Enterprise Architecture, Process Architecture, Service Quality & Supplier Development, and Portfolio & Innovation Management
- Steer, report and plan diverse service (tickets, KPIs and cost)
- Provide Service Level Management (monitoring and reporting service module quality based on OLAs)
- Ensure Knowledge Management exchange for service module between all involved parties including the creation of Knowledge Documents
- Own ITIL - Incident, Change, Problem Management
Qualifications for service owner
- Good communication skills and are able to align the abstraction level with the audience
- You are ready to travel to Brussels
- Commercial Software products
- Automotive System Certifications or equivalent experience
- Extensive automotive service experience and systems knowledge
- Working knowledge of governmental compliance service information regulations
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Service Owner Job Description
Job Description Example
Our innovative and growing company is looking to fill the role of service owner. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for service owner
- Provide documentation and quality assurance using appropriate tools (e.g., gAHD, GSKC)
- Define measures within the Continuous Service Improvement Process in order to contribute to the Operational Excellence within the Global IS Shared Service Operations
- Search, implement and drive optimization potential for the applications and services within your responsibility area
- Support the Service Transition Process in order to have a successful handover from Project to Ongoing Operations
- Accountable for the overall Change Management strategy and governance for ITAS applications globally
- Partner with Global Process Owner and sector Configuration Managers to drive strategy and process for Configuration Management at an enterprise-level
- Accountable for adherence and adoption of strategies and processes across AS globally
- Oversee implementation of Change Management and Configuration Management in ITSM tools (IRIS and SAP Solution Manager)
- Define functional requirements and work with technical teams throughout SDLC
- Accountable for transition of new ITAS-supported applications into the ITSM process and tools framework
Qualifications for service owner
- Strong understanding of customer and supplier relationships
- HTML, XML, SGML knowledge experience
- Working knowledge of OEM compliance standards pertaining to EPA/CARB requirements with regards to aftermarket service information, distribution, and support
- In-depth understanding of current EPA/CARB and SAE standards as they relate to OEM support of aftermarket service information
- Web Design Certification of equivalent experience
- Understanding of all graphic file formats
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Service Owner Job Description
Job Description Example
Our company is growing rapidly and is hiring for a service owner. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for service owner
- Stay versed in market and governing laws and potential regulations that apply to technology offerings/business capabilities
- Instigate and lead innovation to continually improve service performance or address emerging/unmet customer needs
- Collaborate with J&J business, internal ITSS partners, and IT Leadership to identify needs and build business cases to deploy new/enhanced services
- Delivery of collaboration services (e.g., intranet portal development, enterprise search application development, Yammer, Skype for Business)
- End to end delivery of services (design, engineering, deployment, and operations)
- Ensures quality and timely delivery of service to consumers
- Service lifecycle and roadmap and continuous improvement plans
- Determines functionality roadmap and milestones for the provided service
- Service creation/service decommission
- Vendor management – aligning with procurement for managed services partners
Qualifications for service owner
- Automotive electrical and diagnostic experience
- VW and/or Audi service experience desired
- Knowledge of VWAG Authoring System
- Understanding of VWoA (ECMS) Enterprise Document Management System (GITTA) desired
- Working Knowledge of Suggested Repair Times & Labor Operations (XTIME authoring environment) desired
- German language knowledge beneficial
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Service Owner Job Description
Job Description Example
Our innovative and growing company is looking for a service owner. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for service owner
- Overall service performance management with KPIs for service delivery, service quality, and costs
- Oversee incident, service request, problem management execution
- Understand the market demands for the service potential competing services
- Manage, track and communicate status of support issues, fixes or system improvements / enhancements
- Manage and measure the day to day IM operational activities
- Provide quarterly updates of service performance to the IT organization
- Coordinate with Global Risk team to ensure IM meets Risk management requirements
- Facilitate demand management and prioritization governance meetings with Risk team and other stakeholders to ensure demand and supply are closely managed
- Own and continuously manage the IM roadmap
- Organize and lead project initiatives, focusing on both change management and technical implementation
Qualifications for service owner
- Extensive knowledge in VoIP transport such as, H.323, SIP, call admission and control mechanisms, Integration of cross platform technologies, centralization of call processing and network policy enforcement
- Service Management using IT Service Management/ITIL approach
- Understanding and optimizing business process
- Bachelor degree (Computer Science, Engineering, Technology preferred)
- 6-8 years of related IT work experience required, with 5+ years in highly matrix large enterprise organizations preferred
- ETL & Integration tools – Experience and knowledge of Informatica, WebMethods, BODS, Talend, Sqoop, Pig/Hive * Experience may not be all technologies, but a breadth is required