Senior Manager, Strategy Job Description

Senior Manager, Strategy Job Description

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Senior manager, strategy provides thought leadership and catalyze best practice sharing regarding customer experience research, strategy, and design, building Capital One’s internal customer experience community and expertise.

Senior Manager, Strategy Duties & Responsibilities

To write an effective senior manager, strategy job description, begin by listing detailed duties, responsibilities and expectations. We have included senior manager, strategy job description templates that you can modify and use.

Sample responsibilities for this position include:

Negotiate with internal stakeholders including Legal, Finance, Public Relations, Academic Affairs, External Affairs, the Office of Dispute Management, the Alumni Association, representatives from the Schools/Colleges including Academic Deans, Regional Campus representatives, to initiate responses to social media inquiries/questions/concerns
Extensive experience within a top-tier management consulting firm
Masterfully run and contribute towards cross-group work-sessions
The candidate will also be responsible for leading the execution efforts around these initiatives including customer migration strategy, launch readiness
Lead ongoing Community growth strategy and cross-functional planning efforts
Collaborate cross-functionally with the Social Media Campaign Manager, Social Media Insights Manager, Student Experience Director, and other colleagues to ensure constant communication
Design and operationalize a strategy for a coordinated customer centric contact approach (inbound and outbound) leveraging broad organizational assets and capability across multiple channels and touch points (RADAR, Email, DM, Phone, My Spend, Contextualized Offers, trigger based messages, alerts)
Provide thought leadership and be a Centre of Excellence for contact strategies
Create and implement a strategic plan to optimize inbound customer contact capabilities and messages (specifically, through RADAR)
Ongoing optimization of customer contact rules across channels

Senior Manager, Strategy Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Senior Manager, Strategy

List any licenses or certifications required by the position: PMP, ACE, CPA, CFA, ASQ, CISSP, CAMS, PMI, PM, LSS

Education for Senior Manager, Strategy

Typically a job would require a certain level of education.

Employers hiring for the senior manager, strategy job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Master's Degree in MBA, Business, Finance, Economics, Marketing, Graduate, Management, Engineering, Education, Accounting

Skills for Senior Manager, Strategy

Desired skills for senior manager, strategy include:

Business process improvement methodologies
Customer journeys
Design thinking
Service design and customer experience
Data and analytics strategy
SQL
Bank’s policies and procedures and their relationships within the Bank
Legal market
Management
Microsoft Office products

Desired experience for senior manager, strategy includes:

Lean Six Sigma Experience / Training
Strong analytical, financial modeling, research skills and outstanding problem solving skills
Strong site analytics skills (Omniture, Google Analytics, comScore, Adobe Insights, Kantar, @Plan ) are preferred
The ability to work equally well independently collaborate closely with a team
Must have outstanding problem-solving and quantitative analytical skills, along with excellent written and verbal communication skills
Flexibility to quickly adapt to new challenges required

Senior Manager, Strategy Examples

1

Senior Manager, Strategy Job Description

Job Description Example
Our innovative and growing company is looking to fill the role of senior manager, strategy. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for senior manager, strategy
  • Undertake ownership and delivery of strategy special projects that have been prioritized by the leadership team including development, presentation and justification of business cases, launch of strategy and implementation, project management and follow up
  • Assume increasing responsibilities in project and people management situations
  • Assuming increasing responsibilities in project and people management situations
  • Integrate the ESP new way of working into the HR Service procurement model, including the HR and Procurement 3-tier service model, HR Program Governance and Financial Business Planning, e-Marketplace, SMART Spend, and HR Global Processes Ownership
  • Leverage knowledge of dashboard development and HR global processes to support HR vendor stakeholders in defining service requirements and success criteria for the development and application of contract SLAs and KPIs, and with leading contract reviews to ensure sustained high quality and innovative service and solutions from HR vendors
  • Partner with HR stakeholders and the functional data analytics teams to lead the development of reports, metrics and data analytics that improve HR spend transparency to enable accurate demand analysis and data-driven strategic sourcing decisions
  • Interface with Procurement to identify new strategic sourcing initiatives that create value for HR
  • Lead wireless interlock with the annual Strat Check and annual planning process between the stakeholders and the EMT team building the targets and objectives
  • Independently scope and manage projects while pushing forward and contributing to group problem-solving
  • Supporting critical initiatives requiring significant strategic and analytical support to frame key issues, develop hypotheses, conduct analyses, and test potential solutions prior to designing broader implementation plans
Qualifications for senior manager, strategy
  • Good accounting concepts in IFRS and China GAAP
  • Financial Services Industry Experience – 3 to 5 years experience in Canadian or International Financial Services or FinTech is advantages
  • Sector experience in infrastructure, utilities, construction, Telco/ Fixed Line etc would be beneficial
  • You should be happy working in a fast paced environment
  • Superior problem solving capability
  • Expert analytical skill is essential to understand the detail while being able to focus on pulling out key insight
2

Senior Manager, Strategy Job Description

Job Description Example
Our company is hiring for a senior manager, strategy. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for senior manager, strategy
  • Provide inputs and advise the CEO and management team on key issues
  • Leverages external relationships and insight
  • Responds quickly and effectively to change and ambiguity
  • Works through conflict to get win/win results
  • Lead strategic reviews of segments, lines of business, functions and key initiatives, ensuring the growth strategies are well developed, articulated and aligned across businesses and with enterprise perspective/priorities
  • Perform strategic analyses for the Group Executive and ESO, drafting results/reports for ESO, GE and Board for review, discussion, and decision
  • Support senior leaders, strategists, functions and cross- functional project teams with rigorous strategic insight based on thorough research and analysis
  • Opportunity to influence the key strategic decisions that are shaping the direction of the company
  • Further develop your “consulting toolkit” to drive structured problem solving, develop storyboards, and conduct robust analysis
  • Develop credibility and rapport with key business partners as you learn about Schwab’s clients and businesses and develop a deeper understanding of the key business drivers
Qualifications for senior manager, strategy
  • Innovative, good presentation skills and the ability to work both independently and in collaboration with other team members
  • Outstanding analytical skills in both qualitative and quantitative way, ability to synthesize multiple perspectives into frameworks
  • Ability to build strong business partnerships
  • Exceptional leadership to drive project execution, strong team mentality with collaborative mindset
  • Day to day interaction with Colombia Marketing team, KA area, Market Development Manager, Technical, Finance, Human Resources, Divisional contact with Costumer and Commercial Leadership, Divisional Marketing
  • Excellent quantitative (research) skills
3

Senior Manager, Strategy Job Description

Job Description Example
Our growing company is hiring for a senior manager, strategy. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for senior manager, strategy
  • Identify and evaluate opportunities to further support long-term strategic growth objectives of the organization
  • Develop and review technical financial models and perform analyses that support strategic initiatives including mergers & acquisitions, divestitures and investment opportunities
  • Staying abreast of changes in competitive landscape including market-specific developments, supply/demand dynamics and macroeconomic factors in support of Strategy, Marketing and Operations groups
  • Build and handle a communication plans
  • Drive creation of PowerPoint presentations materials for leader and team to support strategic projects
  • Lead project planning efforts to figure out project scope, staffing needs, scheduling
  • Facilitate the project kick-off with project team members and appropriate partners
  • Help define framework, processes and metrics the team is measured against
  • In coordination with project team members and resource managers, as appropriate, handle the day-to-day details of project(s), including the plan, schedule, resources, task assignments, scope, budget, and risks
  • Support business needs by leading the effort to develop creative approaches to problem solving and ensuring quality deliverables
Qualifications for senior manager, strategy
  • Be the voice of the customer and a trusted advisor to business partners for customer contact activities
  • Influence and have an impact on when, where, and how to contact customers
  • Ability to think strategically and to inspire others
  • Demonstrated ability to solve tough problems in an ambiguous, uncertain and fast-paced environment
  • Excellent ability to communicate and deal with individuals at all levels of the organization
  • Ability to build relationships and work collaboratively to identify solutions
4

Senior Manager, Strategy Job Description

Job Description Example
Our company is growing rapidly and is looking for a senior manager, strategy. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for senior manager, strategy
  • Supports key Transformation efforts as work evolves and progresses – this role is critical to sales program and change management efforts
  • Responsible and accountable for the definition and execution plan related to our regional strategy, including ROI and KPIs
  • Define and articulate goals, strategies and tactics to leadership team, and keep the team updated on strategy & execution
  • Lead the development and presentation of business cases
  • Build and maintain consensus with multiple stakeholders around the marketing strategy
  • Lead strategic programs spanning growth strategy, planning and operational excellence
  • Support and drive the development and execution on programs that capture gaps, gap closure options and implementation plans for our biggest transformational projects
  • Lead critically important, higher impact, time-sensitive efforts to support BSE Sales evolution, strategies and opportunities
  • Remove obstacles and drives fundamental change to achieve efficiencies
  • Deals with highly confidential information and act as a liaison between BSE Sales senior leadership and other constituencies, primarily internally
Qualifications for senior manager, strategy
  • Strong skills in managing cross-functional projects with significant (visible) business impact
  • Superior structured thinking skills and strategic questioning and rationale capabilities
  • Demonstrated ability to present to and influence senior leadership
  • MBA from a nationally-ranked, top tier business school
  • Operational centres, giving consideration to the end-to-end impact, such that the expected
  • Develop, support and manage the implementation of strategic initiatives across the organisaiton
5

Senior Manager, Strategy Job Description

Job Description Example
Our growing company is searching for experienced candidates for the position of senior manager, strategy. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for senior manager, strategy
  • Risk management considerations
  • Oversee content measurement and key performance indictors (KPIs), including the design and operation of content measurement dashboards, reports and analyses
  • Measure and increase internal stakeholder satisfaction with content findability and quality
  • Support business strategy development on divisional level
  • Support and develop strategy process and action follow up
  • Support market research and analysis as needed
  • Lead and support strategic projects and ad hoc analysis as needed
  • Communication of strategy guidelines
  • Setting the strategy for the partnerships, negotiation of new terms and initiatives, and the day to day operation of these channels
  • Design and implement strategies to shift business to direct channels to optimize our 3rd party relationships and evaluate new and emerging channels
Qualifications for senior manager, strategy
  • Extensive knowledge of financial and operational controls, tax regulations, and accounting and reporting requirements
  • Minimum 5 + years media planning experience, working within, or with top-tier media and advertising agencies and have deep knowledge of digital, social and brand advertising, programmatic and attribution
  • Manage, develop and encourage team members and multiple work streams
  • Lead extensive projects and work across multiple complex business units
  • Prepare and present
  • Supervise data analysis and product research, and when necessary facilitate your team to deal with the same

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