Platform Support Engineer Job Description

Platform Support Engineer Job Description

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Platform support engineer provides technical support and engineering services to subscribers of the Red Hat Storage portfolio, including Red Hat Enterprise Linux High Availability Add-On, Red Hat Enterprise Linux Scalable File System Add-On, and Red Hat Enterprise Linux Resilient Storage Add-On.

Platform Support Engineer Duties & Responsibilities

To write an effective platform support engineer job description, begin by listing detailed duties, responsibilities and expectations. We have included platform support engineer job description templates that you can modify and use.

Sample responsibilities for this position include:

Build and maintain virtualization infrastructure to support the xStream portal system both in production QA environments or other proof of concept environments
Plan, coordinate and execute deployment of the xStream portal upgrades to production environments
Sphere of influence extends well outside of the department
This role requires availability to on occasion work flexible hours, participation in off-hour on-call support rotations
Create/maintain documentation of the infrastructure and configurations (architecture diagrams, procedures)
Performing advanced diagnosis and remediation planning of security incidents
Proactively and reactively coordinating the identification, diagnosis, and documentation of root cause and durable fixes
Development and advanced maintenance of the SIEM environment, and other security tooling
Security auditing and testing
IT security threat management

Platform Support Engineer Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Platform Support Engineer

List any licenses or certifications required by the position: RHCE, ITIL, SSL, TLS, UDP, TCP, IP, PMP, MSSQL, LPI

Education for Platform Support Engineer

Typically a job would require a certain level of education.

Employers hiring for the platform support engineer job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and University Degree in Computer Science, Technical, Engineering, Education, Information Technology, Physics, Science, Business, Mathematics, Communication

Skills for Platform Support Engineer

Desired skills for platform support engineer include:

SQL
Cloud technologies
HDFS
MapReduce
Oracle
TCP/IP networks
Basic networking and network troubleshooting
Configuration
EDI Trading Partner Integration development
Installing and supporting Red Hat Linux

Desired experience for platform support engineer includes:

End-to-end experience in the support of Web-based applications
Intermediate knowledge ofLinuxOS and command line operations
Have a fundamental knowledge of video codecs, containers, and formats
You should have a and have proven ability to design, optimize, and integrate business processes
Manage and monitor our Data Platform production schedule on various platforms
Schedule and automate deployment of code running on our production platform

Platform Support Engineer Examples

1

Platform Support Engineer Job Description

Job Description Example
Our company is growing rapidly and is searching for experienced candidates for the position of platform support engineer. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for platform support engineer
  • Producing detailed incident reports and technical briefs
  • Liaison with other cyber threat analysis entities
  • Owning and coordinating support activities for multiple applications across several teams, and coordinating with and mentoring junior members of your team
  • Leverages automation and scripting to deploy and manage software systems and web sites
  • Provide Remote Technical Support (RTS) for 5620 SAM, 5650 CPAM, 5670 RAM, Network Services Platform and associated network elements
  • Have a detailed knowledge of deployment, automation, orchestration, and monitoring tools (e.g Jenkins, Cloud Foundry, AppDynamics)
  • Experience in highly available, highly scalable architectures
  • Proven track-record in leading technology evaluation and adoption
  • Be comfortable working within an agile, multidisciplinary team
  • Be a clear communicator, document your work, and share your ideas but also be open to giving and receiving feedback
Qualifications for platform support engineer
  • Write scripts (python/shell) to automate ETL executions
  • Resolve and repair standard issues and outages based on your platform knowledge
  • Work closely with infrastructure engineers on new display component provisioning and configurations
  • Respond with a great sense of urgency to demanding deadlines in a fast-paced environment
  • Familiarity with debugging tools/techniques (eg
  • Storage hardware – EMC Storage products, NAS, VNX or VMAX
2

Platform Support Engineer Job Description

Job Description Example
Our growing company is hiring for a platform support engineer. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for platform support engineer
  • Ask ‘why’, be inquisitive, and want to solve interesting problems
  • Be prepared to challenge the status quo and always be pushing for smarter ways of working
  • Configure and install Nokia and third-party networking and test devices for use in a lab environment
  • Install and reconfigure Nokia and third-party RN test devices for use in a lab environment
  • Monitoring of performance related issues using real time monitoring software (dynaTrace)
  • Standard platform responsibilities backup, performance, maintenance, patching
  • Support system architecture and system design questions including processor, memory, I/O, power, electrical/mechanical and PCB definition/design
  • Assist bring up and debug of systems at partner location
  • Coordinating and performing technical training for platform development team in China
  • Minimum of 8 years’ experience in Windows technologies
Qualifications for platform support engineer
  • Obtain an understanding key business needs and align the support team accordingly
  • Build and maintain performance reports and monitoring dashboards
  • Execute proactive support tasks to detect application malfunctions ahead of time and reduce time to solution
  • Knowledge in software applications over Microsoft based environments
  • Proven record as application support engineer, preferably in a small to medium software development team – (plus)
  • Experience with eXtremeScale Object Grid for caching, Cloud (IaaS or PaaS), Manhattan WMOS and AIX and IBM Power hardwarea plus
3

Platform Support Engineer Job Description

Job Description Example
Our company is growing rapidly and is hiring for a platform support engineer. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for platform support engineer
  • Strong Knowledge on DNS Concepts
  • AD Site level Replication Design and implementation
  • GPO Implementation and Design as per the business requirement
  • Exchange Server knowledge will add advantage
  • Should have good Windows Desktop / Server operating system Knowledge
  • Should have good knowledge on most of the technology - DHCP / Print server / File Server / IIS / RDS /
  • Administration of VMware Infrastructure (ESXi 4.0, ESXi 4.1, ESXi 5.0, ESXi 5.1)
  • Knowledge on Storage required for Virtualization
  • Administration of Symantec & MacAfee Antivirus on servers and clients
  • Installation and troubleshooting the applications used client organizations
Qualifications for platform support engineer
  • Implement and maintain technical support procedures for our DAP applications
  • Fulfill requests and answer technical inquires about the various products
  • Work directly with end users to create effective solutions
  • Experience using a code deployment tool, such as UrbanCode, Chef or Docker Containers a plus
  • Understanding of infrastructure and networking methodologies and practices including but not limited to TCP/IP, UDP, ICMP
  • Working knowledge of scripting languages (Shell, pearl, ruby, ..) and regular expressions
4

Platform Support Engineer Job Description

Job Description Example
Our innovative and growing company is looking for a platform support engineer. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for platform support engineer
  • Design level knowledge on the windows technologies such as Windows Administrations, VMware, ISA, AD and Exchange (At least 2 technologies are mandatory)
  • Good communication skills along with ability to handle the Internal IT escalations
  • Windows & VMware Certified will have added advantage
  • Commissioning of server hardware / Blade Systems
  • Knowledge on Unified computing will add advantage
  • Need to have the knowledge on design and architecture of the data center environment
  • Ability to interact with the customer/partner/service provider architects on design review and concluding the solution
  • Need to have the knowledge to arrive for a resolution on the complex issues in coordination with the architects and other technology experts
  • Quickly analyze issues to identify problem areas and effectively communicate corrective actions and resolutions to customers
  • Collaborate with other support engineers and other internal teams and external parties during the problem resolution process
Qualifications for platform support engineer
  • Should have a proven ability to design, optimize, and integrate business processes
  • Needs to be oncall
  • Programming in scripting languages (CGI, Perl , JS ..)
  • Completes work independently
  • Experience with platform management and support
  • Proven experience with .NET in both support and development capacity
5

Platform Support Engineer Job Description

Job Description Example
Our company is growing rapidly and is hiring for a platform support engineer. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for platform support engineer
  • Support & monitor our Data Platform production pipelines and jobs
  • Share the on-call rotation with rest of our Data Platform team to ensure smooth running of scheduled jobs
  • Build automation and develop internal tools to productize our big data infrastructure in the cloud
  • Update and commit to our internal scheduler code-base to improve its functionality and fix bugs
  • Maintain a personal queue of ongoing customer issues until resolution and customer interface with R&D and other resources to bring escalated issues to resolution
  • Document all customer case details on our support portal (case tracking system)
  • After 6 months, have the capability of providing after-hours support and weekend support, if required
  • Working closely with technical account managers, Project Managers, partners, customers, and operations on environment build-outs, enhancements, optimizations based on requirements and sizing assessments
  • Create and maintain system and process documentation and provide incident & problem management support
  • Lead/Drive continuous improvement of policies, procedures and technology related to Access Management to enable risk reduction, business enablement and operational efficiencies
Qualifications for platform support engineer
  • Great verbal and written communication skills to business clients and other EIT teams
  • Consistent ability to work evenings and weekends
  • Advanced object oriented programming skills (Java strongly preferred)
  • Ability to lead a team and provide direction and subject matter experience during a security incident
  • Hands-on experience in detection, response, mitigation and reporting of cyber threats
  • Experience in computer intrusion analysis

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