Personal Banking Representative Job Description

Personal Banking Representative Job Description

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Personal banking representative provides continuous feedback to Bank Product Management and Client Experience regarding new products, services, pricing, and marketing support.

Personal Banking Representative Duties & Responsibilities

To write an effective personal banking representative job description, begin by listing detailed duties, responsibilities and expectations. We have included personal banking representative job description templates that you can modify and use.

Sample responsibilities for this position include:

Regularly updating own knowledge of new products, procedures and organizational changes, to answer client queries promptly
Providing an excellent client experience by responding to client calls in a courteous, knowledgeable and professional manner
Meeting client satisfaction, sales and productivity targets by understanding client needs, offering first call resolution of issues, and actively promoting and selling PCF’s full range of products and services based on clients financial needs
Providing detailed factual information and advice to clients over the telephone relating to their banking
Quickly analyzing and interpreting client inquiries to identify client needs
Listening to client, asking questions as appropriate to discover needs while simultaneously using a keyboard and information received by online systems (multi-tasking)
Identifying and resolving complaints, influencing to achieve a solution which is mutually satisfactory to the client
Expands and retains customer relationships, actively cross sells and resolves customer problems quickly and efficiently under the direction of the Branch Manager
S/he meets all goals and actively participates in all sales activities in the Branch
Helps with escalated service issues

Personal Banking Representative Qualifications

Qualifications for a job description may include education, certification, and experience.

Education for Personal Banking Representative

Typically a job would require a certain level of education.

Employers hiring for the personal banking representative job most commonly would prefer for their future employee to have a relevant degree such as Associate and High School Degree in Associates, Management, Finance

Skills for Personal Banking Representative

Desired skills for personal banking representative include:

New products
Procedures and organizational changes
To answer client queries promptly
Bank products & services
Consumer products and services
To answer customer queries promptly
Bank products and services with cashiering and balancing experience
Consumer and small business products and services
Retail deposit products
Services and personal account ownership

Desired experience for personal banking representative includes:

Serves as the primary branch resource for sales opportunities, new product account openings and referrals, actively selling Bank products and services
Learns about and diligently follows established risk management policies, processes and procedures
Learns new methods and procedures or modifies them to meet new standards
Is positive about new approaches and methods resulting from change
Maintains professional behavior at all times in representing the company
Does all routine work accurately and on-time

Personal Banking Representative Examples

1

Personal Banking Representative Job Description

Job Description Example
Our growing company is hiring for a personal banking representative. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for personal banking representative
  • Process deposits, withdraws, payments
  • Process cash advances
  • Process month end reports
  • Open checking, savings, CD and IRA accounts
  • Answer the phone and direct to correct department
  • Perform routine member transactions, including but not limited to deposits, withdrawals, loan payments, transfers, cash advances, credit card advances, check cashing, money orders
  • Update and maintain proper member account information in computer system membership and agreement files
  • Refer customers to business partners when applicable
  • Evaluates and determines the financial needs of each customer, matches this to the appropriate Santander product or service and delivers the product or service in a manner which satisfies the customer
  • Develops and deepens customer relationships by demonstrating ownership and resolving customer problems efficiently, and by turning servicing requests and routine transactions into sales opportunities
Qualifications for personal banking representative
  • Responds promptly to customer inquiries
  • Takes responsibility for issues and, with assistance, works to find a solution
  • Works effectively in team settings
  • Shows appreciation for others' help and lends a hand when needed to complete shared tasks
  • Bilingual English/Cape Verdean Creole or Spanish Speaking Preferred
  • Bilingual English/ Spanish or Portuguese Speaking Preferred
2

Personal Banking Representative Job Description

Job Description Example
Our growing company is looking to fill the role of personal banking representative. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for personal banking representative
  • Identifies the financial needs of the customer at the transaction window and the platform desk
  • Educates and engages customers in conversations regarding their current and future financial needs
  • When needed, and as dictated by branch volume, processes routine customer banking (teller) transactions
  • As one of the primary customer contact positions in a Santander branch, assists in maintaining customer relationships by identifying and understanding his or her financial needs
  • Adheres to safe deposit box procedures/operations and guidelines
  • Assists in exceeding service goals by minimizing Customer wait times and accurately and efficiently processing Customer transactions
  • Educates and engages Customers in conversations regarding their current and future financial needs and educates Customers about Bank products and services
  • Recognizes sales opportunities and cross-sells bank products by making quality referrals, meeting all assigned teller goals
  • Validates transactions for system or operational changes to ensure operational integrity and compliance to all required regulations
Qualifications for personal banking representative
  • Bilingual English/Portuguese Speaking Preferred
  • High School diploma required (4 year college degree or equivalent work experience preferred)
  • Basic understanding of banking or finance
  • Good communication, problem solving, and organizational/time management skills required
  • Proficient computer skills, use of Microsoft Office, and ability to navigate multiple systems without assistance
  • Bilingual Spanish/Cape Verdean Creole Language Skills strongly preferred
3

Personal Banking Representative Job Description

Job Description Example
Our company is searching for experienced candidates for the position of personal banking representative. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for personal banking representative
  • Has basic understanding of organizations flagship products and services
  • Can identify the risk return of products and services
  • Openly and proactively shares information
  • Understands the central role the risk management function plays in the organization environment
  • Learns to identify and flag items non-compliant with regulations
  • Ability to adhere to policies, procedures, and instructions of management
Qualifications for personal banking representative
  • Bilingual Spanish/English Language Skills strongly preferred
  • 0-3 years of experience in a sales/referral position or in a goal or incentive-based environment
  • Ability to juggle multiple priorities with clear direction from supervision
  • Defines issues accurately and identifies the critical components
  • Demonstrates the organizations customer service standards
  • Displays a can-do attitude and willingness to learn

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