Patient Liaison Job Description
Patient liaison
provides performance and volume reports routinely to facilities served, leadership, and medical staff and participates with facilities in performance improvement activities.
Patient Liaison Duties & Responsibilities
To write an effective patient liaison job description, begin by listing detailed duties, responsibilities and expectations. We have included patient liaison job description templates that you can modify and use.
Sample responsibilities for this position include:
Support the Post Acute Floor customer service needs
Welcome arriving guests and visitors
Explain activities and services provided
Work with family's needs/complaints until resolved
Plan and collaborate with clinical provider to ensure that eligible patients are enrolled into the Cancer Services Program and receive breast cervical and colorectal cancer screening and diagnostic services
Work in collaboration with providers and community organizations to identify individuals in need of breast, cervical and colorectal cancer screening
Ensure that patients that have been identified as being eligible for CSP receive comprehensive breast , cervical and colorectal cancer screening
Develop and implement in reach strategies within the health care system to approach members of eligible priority populations and recruit them for program enrollment
Connect patients with case management resources
Facilitate interaction and communication with Cancer Services Program network clinical providers
Patient Liaison Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Patient Liaison
List any licenses or certifications required by the position: CPR, RN, EMT, MA, BCLS, CMA, PCA, BLS
Education for Patient Liaison
Typically a job would require a certain level of education.
Employers hiring for the patient liaison job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and High School Degree in Education, Nursing, Associates, Medical, Medical Terminology, Business, Accounting, Healthcare, Hospitality, Finance
Skills for Patient Liaison
Desired skills for patient liaison include:
Medical terminology
Microsoft Office
Excel
Outlook
Hepatitis C
Oncology
Transplant
Specifically Word
Infectious disease
Participates in performance improvement activities
Desired experience for patient liaison includes:
Streamline patients screening and diagnostic appointments
Work closely with Client Care Coordinator and Case Management to ensure patient adherence to recommended diagnostic services and ensure timely follow up
Help patient identify and utilize appropriate health care systems within the Cancer Services Program Provider network
Will be eligible for appointment scheduling functions and promotion to PAL 3 in six to nine months based on skill progression
Ability to easily lift twenty-five (25) pounds
Licensed Registered Nurse or Board Certified Genetic Counselor required (active state license if applicable)
Patient Liaison Examples
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Patient Liaison Job Description
Job Description Example
Our company is hiring for a patient liaison. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for patient liaison
- Will be eligible for appointment scheduling functions and promotion to PAL 3 in 6 to 12 months based on skill progression
- Call on high potential case managers, doctors, and other sales targets
- Develop new customer contacts from accounts that have minimal to no referral history and work with branches to enhance revenue budgets
- Process patient orders and forward to appropriate branch for delivery from on-site account facility
- Work closely with customers to resolve complaints
- Coordinate patient discharges with Customer Care Center and/or Branch Customer Service Team
- Promote company products and services in a professional and creative manner
- Enhance branch revenue budgets by developing new business leads
- Will be eligible for answering service promotion based on skill progression
- Will be eligible for appointment scheduling functions and promotion in six months based on skill progression
Qualifications for patient liaison
- Clinical degree a plus (LPN, RN, PT, OT)
- Will cover 3 Hospitals within the Indianapolis
- Excellent interpersonal skills to provide superb personalized customer service and to instill confidence and to advocate for patients
- Work requires up to four weeks on-the-job training and successful completion of the training program in order to learn depart¬ment/unit policies, proce¬dures and work routines
- Work requires the interpersonal skills necessary to greet and provide information to visitors, answer depart¬ment tele¬phones, and communicate effectively with other members of the Patient Care Team
- Must be a licensed LPN or Registered Nurse (RN) in the state of Florida
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Patient Liaison Job Description
Job Description Example
Our growing company is looking to fill the role of patient liaison. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for patient liaison
- Helps patients and families navigate their visits and works to ensure service excellence
- May schedule patient for follow-up appointment(s) as needed
- May perform basic charge entry tasks or enter payments collected from patients and prepares Cashier's deposit
- Register and schedule new patients in electronic record system
- Facilitates improving patient flow and work flow efficiency by organizing and prioritizing the processes related to capacity issues
- Confirms communication to the patient's PCP regarding the patient's admission has occurred, and if not, updates PCP with appropriate information
- Contributes to successful customer service by providing accurate, timely, polite communications (verbal and written)
- Facilitates health care providers work flow processes
- Receive daily, weekly, monthly reports from external customers that need to be reviewed and processed
- Perform quality assurance checks regarding outgoing correspondence, requesting and distributing daily statement requests
Qualifications for patient liaison
- Assesses and evaluates success of initiatives
- Must have at least 3 years of experience working in hospital/healthcare, development or similar role in concierge or patent special services environment
- Must have experience interacting collaboratively with medical personnel, and providing significant working knowledge of hospital/healthcare practices and procedures with regards to delivery of care
- Must have demonstrated experience working independently with minimal supervision
- Must possess the ability to effectively cultivate and maintain relationships
- Proof of High School Diploma or General Education Degree (GED)
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Patient Liaison Job Description
Job Description Example
Our innovative and growing company is looking to fill the role of patient liaison. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for patient liaison
- Service the Nashville Market
- Serve as the Information Center for staff, physicians and community
- Service the Nashville market territory
- Provide information and education to professionals, facilities, organizations, and consumers regarding services offered
- Develop and maintain relationships with physicians, discharge planners, case managers, social workers, and other health care professionals who utilize home care services by regularly scheduling and conducting visits to those referral sources in order to assist in identifying those patients who may be appropriate for home health services thereby increasing the number of clients served by the agency/market
- Maintain current knowledge of agency/market trends, coverage criteria, and industry changes to ensure compliance with required regulations
- Develops standard operating procedures that will guide and build a program that effectively supports the care of patients
- Involved in the implementation of new processes that will guide patients to the appropriate resources and support services they need to improve the patient experience
- Proactively meets new patients to the Institute, promoting available programs and services
- Serves on committees that impact Institute consumer needs and respect patients' rights
Qualifications for patient liaison
- Minimum 3 years’ experience in Patient-Relations with proven success in conflict resolution
- Able to work in a team atmosphere and remain positive in stressful requests
- An ideal candidate will have a past work history that is stable and consistent
- Four (4) years of progressively more responsible clerical experience including receptionist and scheduling duties, plus at least two (2) years of surgical scheduling,is required
- Must be proficient in ICD-10 and CPT Plastic Surgery coding
- Must be detail oriented, able to multi-task and possess excellent interpersonal communication and organizational skills
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Patient Liaison Job Description
Job Description Example
Our innovative and growing company is looking for a patient liaison. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for patient liaison
- Assesses satisfaction scores and identify patterns to make recommendations for changes to care/service processes or the patient environment
- Works with other areas within the Institute and across the enterprise to implement services that meet the needs of the patient or the patients family
- Performs all duties of liaison in absence of manager to resolve complaints or use effective reasoning as in when to escalate an issue for problem resolution
- Aggregates complaint and satisfaction data
- Documents all contacts
- Removes barriers to care, and facilitates coordination of care
- Facilitates communication or responses to patient needs
- Perform scheduling and registration duties
- This position will service the St
- Leads cross functional account based teams
Qualifications for patient liaison
- Two or more years job related experience in a healthcare environment
- Applies acquired job skills and company policies and procedures to complete assigned task
- Works on routine assignments that require problem resolution
- In-depth knowledge or program and processes
- Applies customer service skills to resolve problems independently
- Handle long period of phone/talk time and high call volume
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Patient Liaison Job Description
Job Description Example
Our innovative and growing company is looking for a patient liaison. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for patient liaison
- Interfaces with local closed-door pharmacies
- Meet with patients in need of behavioral health services that have been referred by inpatient units to review their discharge plan
- Assist patients in connecting with referred resources
- Initiate timely follow up calls with the patient after their discharge to ensure that they are following their discharge plan and receiving maximum benefit from available resources
- Coordinates patient care needs with care providers and other hospital resources, including attending meetings where patient needs may be addressed or need to be represented
- Provides direct support to patients and their families, meets/greets families, offers comfort and reassurances, listens and reports the needs and concerns to appropriate professionals
- Develops a consultant relationship with other departments to build and sustain a patient/customer-focused culture
- Assists with customer service training for staff
- May participate on committees, work groups, and/or process improvement teams that improve patient/customer satisfaction
- May provide amenities including arranging overnight accommodations, providing parking and meal passes as appropriate, and providing information about department services to patients and their families
Qualifications for patient liaison
- Responsible for providing outbound services to customers relating to Welcome Call, Check In Call, Congratulations Call, Graduation Call, Adherence Call and/or other services
- Acts as a liaison in problem-solving, research and problem/dispute resolution
- Resolving patient’s questions and concerns regarding status of their request for assistance
- 100% patient facing communication
- Knowledge in insurance billing methods and specialty pharmacy operations, preferred
- Benefits Investigation knowledge, both commercial and government plans, preferred