Operations Assurance Job Description

Operations Assurance Job Description

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Operations assurance provides day to day support for Operations and call center associates of the existing Managed Accounts system.

Operations Assurance Duties & Responsibilities

To write an effective operations assurance job description, begin by listing detailed duties, responsibilities and expectations. We have included operations assurance job description templates that you can modify and use.

Sample responsibilities for this position include:

Perform ongoing QA reviews of the CAO operational areas to ensure controls/standards are met
Gathers information on error activity and reviews results with supervisor to determine root cause
Improvements within the operations and to take full responsibility for the managed network and its organization, processes and methods that may have effect on the service supply quality vs
Ensure that the NOC organization is adequately staffed and that key positions are delegated to personnel with adequate training and skills to perform the task to ensure that these are according to the service delivery requirements
Operational 1st line Monitoring activity - Provide assurance and quality review of key outsourced processes Complaint Handling reviews
Operational process and procedure documents - Maintain and keep up to date process and procedure documentation (including standard operating procedures and operational manuals) and servicing related customer communications, Support regular assessments of Operational business continuity and disaster recovery arrangements, Support required submissions/reporting to the FCA relating to operational deposit-taking-activity
Ensure Baseline Security Requirements from the customer is adhered and maintained
Manage the Customer Contract and fulfil the Business Case
Proven proficient knowledge of Microsoft Office applications (Excel, Access, Word, PowerPoint, Microsoft Projects)
Operational Experience from leading Operation

Operations Assurance Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Operations Assurance

List any licenses or certifications required by the position: ASQ, CEH, CISA, CISSP, SSL, DCDC, RCDD, BICSI, ISO, ACAMS

Education for Operations Assurance

Typically a job would require a certain level of education.

Employers hiring for the operations assurance job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and University Degree in Engineering, Technical, Biology, Biotechnology, Science, Education, Computer Science, Life Science, Chemistry, Business

Skills for Operations Assurance

Desired skills for operations assurance include:

Managed Service Telecom Operations Practice
Different H/W components link HP Servers/EMC/F5
Oracle/PL/SQL
Managed Service telecom operations
Airline operations
Aviation safety and system safety fundamentals
Ericsson's existing and future product/services portfolio
MSTOP
Roadmap information and system integration practices
Standards

Desired experience for operations assurance includes:

Paytek working knowledge required
Xfinity Home services and equipment experience preferred
Up to date knowledge of company's equipment
Strong PC skills including Microsoft Office, specifically Microsoft Excel
3 to 5 years previous consumer underwriting or related experience preferred
At BMO Harris Bank, we have been helping our customers and communities for over 130 years

Operations Assurance Examples

1

Operations Assurance Job Description

Job Description Example
Our innovative and growing company is looking to fill the role of operations assurance. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for operations assurance
  • Strong domain understanding of the settlement business between operators and Delivery Team
  • Formation of compelling business case models, and value creation argumentation
  • Willingness and availability to travel frequently
  • Coordinate the operational interface between operational delivery units and the customer’s retained organization (ex
  • Subcontract the operational KPI trend analysis and report
  • Compiles complete batch records through collection of documentation from multiple sources (production, labs)
  • Establish and maintain liaison with the FAA (local, ACO, ) and other regulatory agencies on all matters pertaining to CASS/SMS initiatives
  • Provides quality support through quality review and approval of investigations or change controls
  • Reviews and approves discrepancy reporting, investigations and CAPAs associated with all areas of laboratory operations including, incoming, in-process, release, and stability testing
  • Reviews and approves laboratory periodic trending and performance reports
Qualifications for operations assurance
  • Academic Degree in Telecom or Business Management
  • Minimum 10-15 Years of Experience on Network Operations, planning or Engineering
  • Minimum 1-2 years experience in developing /producing control and service metrics
  • Minimum 1-2 years experience in application development, production/customer support, information security operations
  • Proficiency with Sharepoint site administration / development required
  • High level of proficiency with MS Office Suite (Excel, Word, Project, PowerPoint, Access and Visio) required
2

Operations Assurance Job Description

Job Description Example
Our company is growing rapidly and is hiring for an operations assurance. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for operations assurance
  • Acts as a QA representative on associated projects related to Quality laboratory operations
  • Helps maintain site practices and procedures related to laboratory instrument qualification, usage, and method execution and trending, ensuring compliance with regulatory expectations and drives opportunities for continuous improvement
  • Monitor KPIs regarding accuracy and integrity of Quality and Inventory transactions
  • Good oral and written communication skills, with the ability to communicate security concepts and information to non-security savvy and non-technical audiences
  • Understanding of common types of Information Security threats, such as buffer overflows, cross site scripting, SQL injection, phishing, advanced persistence threats
  • The ability to perform independent research and analysis of security threats and issues using various available resources, and to document and report on the results
  • A strong understanding of effective security and operational capabilities and experience with tools such as vulnerability-scanning and vulnerability-management, event management /correlation, anti-virus and anti-malware technology
  • A strong understanding of infrastructure environments, understanding of networking equipment such as switches, firewalls, and routers, ability to read and analyse TCP/IP packets, experience with intrusion detection products and authentication technologies
  • 2-5 years’ experience in information security or a related field with a hacker mentality
  • BSc in Computer Science, Software Engineering or related area
Qualifications for operations assurance
  • 6 years of experience in manufacturing of biopharmaceuticals drug product and Quality Assurance
  • Operational knowledge of aseptic processing and packaging operations is a plus
  • Experience managing third party manufacturer is desired
  • Bachelor’s degree in technical discipline (Biology/Chemistry/Microbiology/Engineering or related field)
  • At least 8 years of experience in Quality Assurance (QA) role in a GMP environment within a biotechnology, biologics, or pharmaceutical manufacturing facility
  • ASQ, Black Belt/Green Belt certifications a plus
3

Operations Assurance Job Description

Job Description Example
Our company is growing rapidly and is looking to fill the role of operations assurance. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for operations assurance
  • Working with account owners to resolve unsubstantiated balances identified during the review process
  • Producing month-end reporting to highlight the certification status to Operations line and risk management
  • Testing reconciliation/substantiation evidence attached in the BCSI tool by the account owners
  • Advising on and track remediation plans to strengthen reconciliation and substantiation practices
  • Maintaining senior management reporting and escalation on reconciliation/substantiation control gaps
  • Maintaining administrative ownership of the BCSI certification tool
  • Liaising with Technology and CTB to implement and track improvements to BCSI certification tool functionality
  • Operate independently while conducting reviews of department processes, both intra and inter departmental, to determine workflow deficiencies and root cause issues
  • Performs eligibility and capitation processes
  • Develop and recommend solutions
Qualifications for operations assurance
  • Skilled at interacting with all job levels in the organization, and resolves situations of simple to high complexity
  • Proven ability for independent and collaborative decision-making based on sound judgment, strong technical rationale, and thoughtful risk/benefit analysis
  • Ability to foster a strong team environment with natural collaboration skills
  • Customer-centric mindset, with the ability to think strategically while also able to roll-up sleeves and drive actions to closure
  • Independent, creative, self-starter, problem solver, able to do deal with a fast-paced, global, demanding environment
  • Bachelor’s degree in Engineering or in a Scientific discipline is required
4

Operations Assurance Job Description

Job Description Example
Our company is searching for experienced candidates for the position of operations assurance. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for operations assurance
  • Participate in projects related to reinsurance, capitation and eligibility
  • Document procedures and processes for department functions
  • Identifies trends and training needs and reports these to management
  • Delivers new employee training for employees
  • Perform quality assessment to all communication channels between customers and agents
  • Use quality monitoring data result to improve and maintain service performance of the agents by delivering a feedback through coaching session
  • Coordinate and facilitate calibration sessions with other departments to align on assessment
  • Evaluate audit findings and propose preventive and corrective action plans
  • Assure ongoing audit and deliverables compliance
  • Prepare and analyze quality data report by collecting, analyzing, and summarizing information and trends for management review
Qualifications for operations assurance
  • Proficient leading teams performing risk assessments and the utilization of the applicable tools
  • Some knowledge of batch auditing is preferable although not essential
  • Bachelors degree and 6 years of business experience with a strong focus on quality enhancements
  • Independent review of procedures across business lines ensuring adequate controls and appropriate documentation
  • Ensure Risk Control Self Assessments (RCSAs) are complete and kept up to date as business evolves and new products added
  • Participate in Internal and External Audit engagements with operations managers
5

Operations Assurance Job Description

Job Description Example
Our company is growing rapidly and is looking for an operations assurance. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for operations assurance
  • Responsible for carrying out the data management tasks related to developing and maintaining a high-quality data resource
  • Coordinates and monitors Safety and Health Program, ensuring compliance with Government safety and health regulations, policies and procedures
  • Creating fit for purpose department and / or team(s) performance against agreed Service Level Agreements (SLAs), Key Performance Indicators (KPIs) & Key Risk indicators (KRIs)
  • Becoming a subject matter expert of the reporting infrastructure and associated processes and creating an environment in which all team members seek to attain the same
  • Acting as the initial layer of escalation contact for the team from both internal and external escalation matters
  • Taking ownership and providing oversight to the performance of controls within the department and / or team, ensuring that they are complete, timely and accurate
  • Contributing to, driving and cascading the strategic direction of the division and / or department, providing leadership and direction to Management, Supervisors and Operators and oversight to functional and / or product teams within own area of responsibility to ensure that processes are in line with all internal and external policies and guidelines and requirements of the Regulators
  • Understanding, articulating and implementing best practice related to their product expertise
  • Ensuring that the rigorous and intensive training progarmme is continued and that team competence is assessed and development requirements are addressed
  • Approve and close out of OOS/OOE and laboratory deviation investigations and actions
Qualifications for operations assurance
  • Participate in quarterly Compliance reviews that cover CFTC, CFPB, and other regulatory compliance requirements that impact business
  • Develop more robust performance metrics across the business lines to track quality performance and identify potential control deficiencies
  • Proactively challenge controls to ensure that staff are adhering to controls and any potential weaknesses are identified and remediated
  • Ensure proper adoption of Third Party Compliance framework and implement standardized process for supporting these relationships within Capital Markets Operations
  • Ensure SOX controls are appropriately documented and kept current
  • Support managers in keeping Archer updated and consistent with documented processes

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