Merchandise Associate
Job Description
Merchandise Associate
Job Description
Merchandise associate
provides training and development to store team members to enhance sales and service performance, operational effectiveness, and store maintenance.
To write an effective merchandise associate job description, begin by listing detailed duties, responsibilities and expectations. We have included merchandise associate job description templates that you can modify and use.
Supports a learning environment – You share your knowledge of Customer Service and Selling skills to enhance team performance and maintain strong Customer Service standards at all times
SET / Visual / Environment – Assists with the SET processes by planning floor moves, placing graphics, and executing visual detailing based on company guidance
Accurately processes and prepares merchandise for the sales floor following company procedures and standards
Customer Service – You love interacting with new people greeting old friends that come back into the store to find something new
Sales – You are constantly challenging yourself and your peers to drive sales through your execution of sales events and company sales-building programs
Customer Service & Sales – Models and holds team accountable for delivering outstanding customer service
Door to Floor / Restock / RFID & Inventory – Works with Merchandise Supervisor to plan upcoming merchandise placement plans
General Operations – Contributes to Merchandise Transfer Out (MTO), Return to Vendor and Return to Warehouse activities
Performance Standards – Supports company shrink and safety initiatives
Role models established customer experience practices with internal and external customers
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for
Merchandise Associate
List any licenses or certifications required by the position:
DOT
Education for
Merchandise Associate
Typically a job would require a certain level of education.
Employers hiring for the merchandise associate job most commonly would prefer for their future employee to have a relevant degree such as
Bachelor's and Collage Degree
in
Business, Finance, Interior Design, Fashion Merchandising, Art, Architecture, Merchandising, Supervision, Education, Economics
Skills for
Merchandise Associate
Desired skills for
merchandise associate
include:
Customer Service and Selling skills to enhance team performance and maintain strong Customer Service standards at all times
Train other team members to enhance team performance
Tools and measuring devices
Inventory levels and business acumen
Merchandise presentation standards and proven ability to build impactful features and create an inspirational store environment
Cash outs and salesmanship
Supports and embodies a positive store culture through honesty, integrity, and respect
Accurately rings customer purchases/returns and counts change back to customer according to established operating procedures
Promotes credit and loyalty programs during customer interactions
Maintains and upholds merchandising philosophy and follows established merchandising procedures and standards
Initiates and participates in store recovery as needed throughout the day
Maintains all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire store