Manager IT Job Description

Manager IT Job Description

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Manager IT provides IT project management & technical support / engineering to all areas of IT and global business units.

Manager IT Duties & Responsibilities

To write an effective manager IT job description, begin by listing detailed duties, responsibilities and expectations. We have included manager IT job description templates that you can modify and use.

Sample responsibilities for this position include:

Work with business product owners to define comprehensive IT solutions that meet and exceed business objectives for new and existing systems / applications
Communicate towards internal business, Regional IT and external service providers
Ensure seamless project delivery together with Regional and Business partners
Manage external relationships with key customers and suppliers and look for efficiency gains
Manage team and plan staffing capacities, recruitments
Proactively drive R2A to ensure sustainable improvement of Employee Engagement
Identify, design and drive Innovation from Country and/or integrate and apply new technologies from Regional/GIT
Participate in the execution of the TS Management and Governance Framework to ensure action plans are developed, prioritized and organized to achieve improved TS performance
Conduct analysis, health checks and problem root cause analysis for new and existing services, developing recommendations, business cases & road maps for improvements and expected outcomes
Facilitate workshops and focus sessions with management and practitioners to analyze current performance, develop solutions and conduct training to deliver desired performance improvements

Manager IT Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Manager IT

List any licenses or certifications required by the position: ITIL, MCSE, VCP6, CCNA, PMI, PMP, DCV, MSITP, DBA, SAP

Education for Manager IT

Typically a job would require a certain level of education.

Employers hiring for the manager IT job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Associate Degree in Computer Science, Business, Technical, Management, Engineering, Leadership, Education, Math, Communication, Information Technology

Skills for Manager IT

Desired skills for manager IT include:

Area
Information technologies and methodologies related to assigned IT segment
Applications
IT functions and business units
Excel
Computer
Network systems
Procedures and techniques
IT project management
Technology fundamentals and concepts

Desired experience for manager IT includes:

Lead development of KPIs to monitor benefits of improvements implemented
Contribute to the development and deployment of process engineering standards, to bring consistency & quality to process artifacts developed to support performance improvements
Manage communication to stakeholders and ensure they are aware of significant changes/impacts in a timely manner from a timeline, cost and a risk perspective
Must have 5+ years project management experience, including managing development teams
Must have 3+ years of people management experience with teams of 10+
5+ years web-based application development required

Manager IT Examples

1

Manager IT Job Description

Job Description Example
Our innovative and growing company is hiring for a manager IT. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for manager IT
  • Interact with the station staff to discuss, plan, and implement IT needs
  • Provide emergency on-site IT support 24/7/365
  • Participate in Weekly Stations IT Meetings
  • Participate in the station’s Environmental, Health and Safety (EHS) program
  • Provide proactive and timely support for daily newscasts
  • Participate in station led community events and projects
  • Monitor and report progress to senior management and executive team on key milestones for all ongoing projects to ensure projects are delivered on time, on budget, and that projects meet or exceed expectations
  • Assess work plans and schedule impacts across portfolio and identify key schedule issues for reporting and working with stakeholders to resolve and escalate when necessary
  • Provide oversight to Support Managers and other stakeholders for application lifecycle management by gathering information on the application maintenance costs, business value, quality, and application currency
  • Develop financial reports and advise management in decision making
Qualifications for manager IT
  • Expert understanding of Forecasting and Capacity Management Frameworks / models
  • Demonstrated ability to work independently and often autonomously in the management of initiatives, teams and operational disciplines and develops strategic thinking/planning in the execution of work plans
  • Deep knowledge of Data Center Security practices and processes
  • Ability to build relationships with both internal and 3rd party partners and work collaboratively to define requirements and subsequent builds of Security practices and processes
  • Is comfortable with working in an environment where a high degree of multitasking is the norm
  • Good time-management People management skills
2

Manager IT Job Description

Job Description Example
Our company is looking for a manager IT. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for manager IT
  • Plan, coordinate, and implement the organization’s desktop and server short- and long-term strategy in areas such as capacity planning, upgrade paths and service levels
  • Includes roles and responsibilities as specified in the Desktop Administrator and Server & System Administrator job descriptions
  • Provides guidance and input to strategic and technical planning for various IT projects
  • Manages the day-to-day operations of the New York Office’s corporate IT environments including but not limited to Hardware acquisition and deployment and support, asset inventory management, software management network configuration, Project Design, Management, and rollout
  • Identifies vendors and works with them to support the offices IT needs
  • Produces process and procedures to ensure standardization and operational reliability
  • Ensures acceptable levels of performance of Corporate PC’s
  • Lead local ECS Department operational and strategic planning, including fostering innovation, planning projects, and organizing and negotiating the allocation of resources
  • Provide direct end-user support
  • Interface with Executive/C level staff and their family
Qualifications for manager IT
  • Thorough knowledge of the ITS Change and Problem Management processes
  • Accountable for the project management process and deliverables, ensuring 100% compliance to TDBFG project management methodology (SDLC/PMLC)
  • Identify project resource requirements, define roles and expectations interact with technology partners to ensure project milestones are met
  • Measure and monitor progress at clearly defined points in the process to ensure the project is delivered on time, within budget and that it meets or exceeds expectations
  • 10+ years' work experience preferably in a financial institute, 5+ years in a management role
  • Strong knowledge on Project Management Lifecycle (PMLC), System Development Lifecycle (SDLC), Waterfall and Agile methodologies
3

Manager IT Job Description

Job Description Example
Our company is looking for a manager IT. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for manager IT
  • Maintain Cisco LAN/IT infrastructure, installation/support of network hardware/software
  • VMware Virtual Management/Support
  • Enterprise Backup Management/Support
  • Windows Server / Desktop OS proficiency
  • Provide technical guidance and support to end users
  • Office 365 Production Suite Support
  • Wireless & Remote connectivity installation/management/support
  • Corporate Application installation/support
  • Oversee the installation, maintenance, and other tasks such as monitoring and managing capacity and performance as required to efficiently and securely transport voice, data and video throughout Franklin’s global converged voice and data network
  • Lead the team in responding, resolve and to determine root cause analysis for short and long term fixes
Qualifications for manager IT
  • Ensure SDLC and PDLC processes and governance oversight is in place to ensure technical resources (developers, business analysts, architects, ) facilitate the setting of technical and functional requirements
  • Manage vendor relationships for project and ongoing product support
  • Contribute to negotiations of third party SOW (Statement of Work)
  • Provide status reports and presentations to management as required
  • Experience in Project Management techniques applicable to software development including estimation, resource planning, work breakdown structures, scheduling, risk and issue management
  • Proven success in large enterprise development/deployment in banking/financial industry
4

Manager IT Job Description

Job Description Example
Our innovative and growing company is hiring for a manager IT. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for manager IT
  • Communicate the progress of investigations and planned solutions to customers, managing their level of expectation and increasing their understanding of company’s desktop technology
  • Ensure technology support meets the customer requirements as defined in the Service Level Agreements
  • Planning and developing organizational training and services
  • Directing the development of training content
  • Overseeing the development and delivery of Service Desk
  • Training desk staff and other technology departments
  • Problem management for end-to-end technology services
  • Managing user transitions
  • Network maintenance (LAN and WAN) and implementation of policies
  • Desk-side technical support
Qualifications for manager IT
  • Understanding of, and experience in, AML domain and ideally with large Compliance Software products
  • Extensive project management experience/skills required
  • Must be willing to work in West Hartford, CT
  • Must be available to work all shifts, including early mornings, evenings, holidays, weekends, late breaking news and weather emergencies
  • IT experience in media industry
  • At least 5+ years’ experience in project management of Data Warehouse, Data Mining or Application Development Projects
5

Manager IT Job Description

Job Description Example
Our company is looking to fill the role of manager IT. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for manager IT
  • Client Integrations on Migration and Other Projects
  • Ensuring Quality Standards are maintained
  • Act as a key player in making recommendations for technology-related upgrades and assist with procurement and disposal of IT related equipment
  • Process requests for new, updated, or termination of user accounts, email access and address books
  • Work closely with the event staff to determine and coordinate the best technical support possible for successful facility utilization for special events and programs
  • Maintain library of all software, hardware and supporting documentation for equipment warranty services, out of warranty service contracts
  • Supervise the installation and/or maintenance of special projects
  • Maintain environment while possessing knowledge for best practices and guide company in direction of said best practices
  • Work assignment (ticket system, initiatives, project, task)
  • Service Quality/Satisfaction management
Qualifications for manager IT
  • 10+ years' work experience preferably in a financial institute, 5+ years in a management/project management role
  • Over 5+ years of experience in Project Management, PMP Certified
  • Ability understand / manage / direct / contribute in technical architecture, systems design, development & build, testing and deployment
  • Responsible for tracking multiple teams and/or projects with increasing degree of complexity and broad scope (e.g., multi-function within line of business, tier 1-2 projects)
  • Work with a group (e.g., <25) of IT professionals (e.g., developers, analysts, specialists, administrators and project managers)
  • Oversight and facilitation of code reviews, design/SDS reviews and approvals

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