Implementation Director Job Description

Implementation Director Job Description

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Implementation director provides program management and planning expertise to support full life cycle implementation for an enterprise-wide, multi-site, multi-disciplinary strategic EMR implementation to include project planning, management and fulfillment.

Implementation Director Duties & Responsibilities

To write an effective implementation director job description, begin by listing detailed duties, responsibilities and expectations. We have included implementation director job description templates that you can modify and use.

Sample responsibilities for this position include:

Establish quality performance metrics to drive and measure continual improvement
Provide coaching, mentoring, and feedback to team members on a daily basis to maximize productivity and quality of service
Ensure a high quality level of service is delivered consistently, and in an integrated manner across all regions
Drives customer loyalty by ensuring quality is measured and initiatives are created to maximize Net Promoter Score
In collaboration with stakeholders, establish appropriate governance and provide leadership for the global implementations and complex servicing organization
In close partnership with Sales, develop in-depth knowledge of client needs and proactively provide best in class service and implementation solutions
Enhance relationships with our most valuable clients through a proactive, segmented service model to ensure we anticipate client needs and can identify and realize additional revenue opportunities
Support Sales teams by creating and delivering appropriate solutions early in the client prospecting and onboarding processes and actively participate in significant new business opportunities
Facilitate onboarding of clients efficiently, continuing to focus on reducing cycle time, simplifying processes and making it easier for clients to do business with our firm
Work with Operations and Sales to continuously review and adjust the segmentation model in order to maximize efficiency

Implementation Director Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Implementation Director

List any licenses or certifications required by the position: PMP, CPP, FPC, SHRM, CFE, TQM, CEBS, UNIX, AWS, MCSE

Education for Implementation Director

Typically a job would require a certain level of education.

Employers hiring for the implementation director job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Master's Degree in Business, Education, MBA, Business/Administration, Management, Computer Science, Engineering, Project Management, Finance, Graduate

Skills for Implementation Director

Desired skills for implementation director include:

Healthcare industry
Management of multi-faceted project lifecycles
Planning
Quality
CPSI
Eclipsys
Epic
GE/IDX
McKesson
Meditech

Desired experience for implementation director includes:

Drive process standardization and greater consistency across the regions, as appropriate
Demonstrate a full appreciation of the regulatory requirements associated with business' product set
Create a sound control environment and ensure regular assessments of risk and controls
Strong multi-tasking ability to manage multiple projects
Strong relationship skills – works seamlessly externally (customers) and internally (sales)
Experience in second level management of an implementation/support organization preferred

Implementation Director Examples

1

Implementation Director Job Description

Job Description Example
Our growing company is hiring for an implementation director. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for implementation director
  • Establish the division’s short and long-term goals for Implementation, including global and partner specific metrics
  • Lead the development of goals for the Instructional Implementation and Partner Implementation teams
  • Develop effective and scalable tiers for the universe of Discovery Education partners
  • Drive the onboarding and implementation processes for Discovery Education’s partner tiers, ranging from statewide and large urban districts through single schools
  • Partner with internal peers and industry leaders to develop and implement innovative implementation strategies
  • Lead the Asia Pacific Implementations group, in partnership with the wider stakeholders
  • Support, coach and guide the team to deliver exceptional client satisfaction
  • Facilitate the on boarding of clients efficiently and effectively in line with the principles established in the E2E Implementation process review
  • Establish strong cooperative relationships with stakeholders including Sales, Service, Risk, Compliance, Legal, Product, and Technology to ensure the group successfully operates in the wider TS environment
  • Provide assistance to the Sales Teams with the review/development of client solutions and attend Sales pitches, when necessary, to support the Sales process and present the Implementation approach that will ensure target deliverables and milestones are achieved
Qualifications for implementation director
  • Demonstrated ability to build effective relationships with clients and colleagues
  • Bachelor's degree or equivalent experience In coordination with Sales, establish appropriate governance and provide leadership for the global implementations and complex servicing organization
  • Strong leadership and people management skills are a must
  • Proven track record of developing and promoting staff members
  • Good interpersonal/customer relations skills
  • Ability to develop and execute business processes
2

Implementation Director Job Description

Job Description Example
Our company is growing rapidly and is looking for an implementation director. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for implementation director
  • Monitor and improve the client experience as measured by Greenwich, and other Client Satisfaction indices through continued customer analysis and tracking
  • Management activities such as recruitment, performance reviews, financial mgmt, mentoring, training
  • Update and develop internal tracking reports and project management tools on a weekly/monthly basis ensuring regular communication with internal / external customers
  • Working with key business and support partners across the firm to drive the successful implementation of all initiatives – both large and small - on behalf of the entire team
  • Assume leadership of an existing team of implementation managers and technical specialists, and grow the size of the team to meet current and anticipated demand
  • Effectively communicate the implementation pipeline and roadmap across the organization, including the development and weekly distribution of a dashboard reporting tool
  • Develop client implementation guides, service descriptions and best practice documentation for clients and internal teams to use during the implementation process and for post-implementation support
  • Set and manage team’s travel plans and budget
  • Utilize client metrics to identify opportunities for continuous improvement
  • Lead complex cross regional or cross functional client endpoint projects and work towards achieving client and key stakeholder acceptance of deliverables
Qualifications for implementation director
  • Ability to challenge the status quo and implement change
  • Ability to partner across groups to effectively lead an integrated team without direct control of resources
  • Enjoys software implementation lifecycle and establishing true partnerships with customers
  • Flexible and easily adapts to new environments
  • Classroom or district administration experience, and significant experience leading implementations with top tier partners strongly preferred
  • 10-12 years of experience in K-12 education and partner management
3

Implementation Director Job Description

Job Description Example
Our growing company is looking to fill the role of implementation director. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for implementation director
  • Responsible for on-time and on-budget delivery of appropriate-quality product samples
  • Collaborate with the quality team internally and with suppliers to match expectations with results
  • Ensure that procedures and guides are in place to ensure error-free implementations and smooth service activations
  • Lead and manage the implementation team, internal engineers, and external resources
  • Produce and execute project plans and work breakdown structures, manage budgets, produce metrics, and report status
  • Manage the execution of statements of work from vendors, ensuring that the efforts are completed on time, on budget, and meet specifications
  • Define the specific configurations required to fulfill the design
  • Deliver build, run, repair, and support documentation
  • Provide mid-level production support as required
  • Produce root cause analyses
Qualifications for implementation director
  • Extensive knowledge of core cash and liquidity products
  • Must be proactive and excel in a fast-paced, multi-tasking environment
  • Strong mac computer skills and mobile device literacy, with a high level of proficiency in Excel, Word, Pages, Keynote, Google Applications, Salesforce, and SalesLogix
  • Experience with a learning-related platform/system (LMS, SIS, or similar) and third-party integration services (Clever, Engrade, or similar) an asset
  • Strong process-orientated mindset with focus on accuracy, risk and control
  • Minimum of 10 years of relevant industry experience, management and project management experience (combination of experience)
4

Implementation Director Job Description

Job Description Example
Our growing company is looking for an implementation director. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for implementation director
  • Foster an environment of cooperation and knowledge sharing throughout the team
  • Assist in developing analysis and support materials to enable strategy discussions across wealth and asset management business units and with strategy groups across the company
  • Develop and monitor relevant KPIs and scorecards to assess progress of initiatives underway
  • Keep abreast of all operational efforts underway related to assigned work stream
  • Act as a resource for insights for annual, quarterly and monthly management reporting deliverables
  • Deliver an industry leading client implementation and training experience
  • Develop and operate a contract-based, OncoEMR Certified Trainer program to enable training capacity to flex with demand
  • Create, define and document scalable implementation best practices
  • Manage implementation of RQI program at key accounts by influencing and selling up to 150 individual institutions within each system of key strategic accounts, ensuring buy-in and coordination of multiple sites nationwide while listening to and working with key internal and external stakeholders
  • Provide functional and technical requirements certification requirements for integration to digital services to support key enterprise clients
Qualifications for implementation director
  • Minimum of 10 years of experience managing a team across multiple countries/geographies, preferably in Service or Implementations
  • Strong people manager with the demonstrated ability to attract and develop talent
  • Exposure to and an understanding of a global business environment
  • Experience in managing and driving organizational change
  • Strong Client and partner satisfaction orientation
  • Strong influencing and cross functional experience
5

Implementation Director Job Description

Job Description Example
Our company is growing rapidly and is hiring for an implementation director. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for implementation director
  • Develop program and project management tools and templates leveraging proven project management methodologies and best practices driving efficiencies, quality and speed to market
  • Coordinate work efforts across all teams (e.g., clinical, operations, IT, vendors (e.g., Medecision)) and ensure alignment with scope, budget, timeline and quality expectations
  • Ensure medical management platform implementations and ongoing releases are staffed with the right resources at the right time to deliver on time, within scope and budget, and with high quality
  • Lead production deployment planning, implementation and clinical / business validation
  • Develop project management tools, templates and processes to drive speed to market with high quality
  • Take on program level initiatives that are not defined and organize them effectively for the integration team
  • Organize and manage the lifecycle of projects and integrations
  • Create dashboards, scorecards and track critical progress for digital projects to ensure goals and deadlines are met
  • Create, maintain and execute solution designs while working hand in hand with the client implementation managers
  • Work closely within the team to ensure efficiency across the team projects and interactions
Qualifications for implementation director
  • Highlight key internal/external issues and risks with product and process implementations
  • Proven leadership and management skills, preferably having built and lead teams from scratch
  • Project Management experience including development of Project Plans and Action logs
  • Senior level of experience concerning the handling and reviewing legal documentation
  • Extensive project management experience (4+ years), including the direction of large, enterprise-wide initiatives
  • Financial services industry experience, primarily in the packaged products (Mutual Funds, ETFs, ), advisory, operations and/or Wealth Management field administration spaces

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