Home Delivery Job Description
Home delivery
provides senior level technical advice and expertise to Senior Management in the area of area of assigned responsibilities in order to position the Department and Organization as a leader in the respective area.
Home Delivery Duties & Responsibilities
To write an effective home delivery job description, begin by listing detailed duties, responsibilities and expectations. We have included home delivery job description templates that you can modify and use.
Sample responsibilities for this position include:
Participate with the department supervisor to establish department and associate specific goals including but not limited to productivity, quality, training and personnel growth/development
Support the revenue goals of the department through distributor wholesale rates that are optimum for the enterprise, and reasonable application of subsidies and control of other operating costs
Impress Customers while resolving questions/issues over the phone with excellent listening skills and the ability convey to the customer empathy and the willingness to solve problems
Update all operating systems with any order changes that might come result of daily responsibilities
Proactively monitor order management systems to ensure that late orders and orders with issues are processed as quickly as possible to minimize customer dissatisfaction
Support our Customer Service and buyers to make sure that our customers know they can count on us to meet their delivery needs
Provide direct input into the existing systems and make recommendations for improvements based on your interaction with systems and feedback from carriers and customers
Assist management with preparing for and help conduct quarterly business reviews with carriers and or the merchant teams
Supervise team of Home Delivery Operations associates while they perform the day to day functions of their jobs
Reduce order cycle time (ship to home) by monitoring key performance indicators (KPI’s) to ensure that orders are being moved efficiently through the supply chain and delivered as quickly as possible
Home Delivery Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Home Delivery
List any licenses or certifications required by the position: CDL, TL, PMP, APICS, ISM
Education for Home Delivery
Typically a job would require a certain level of education.
Employers hiring for the home delivery job most commonly would prefer for their future employee to have a relevant degree such as High School and Bachelor's Degree in Education, General Education, Medical, Pharmacy, Business/Administration, Graduate, Business, Management, Technology, Logistics and Supply Chain Management
Skills for Home Delivery
Desired skills for home delivery include:
Your role and responsibilities
Local area
Smartphone technology and basic understanding of wireless networks
Department
Accounting
Profit margins
Related principles
Geographical area
Line with responsible department
Local
Desired experience for home delivery includes:
Monitors and reports on and improves KPI’s, order cycle time, one time delivery percentages with carriers and vendors
Coordinates and executes quarterly business reviews with carriers and internal teams
Has regular planned interaction with customer service and buyers to help improve the customer experience to the best in the industry
Define optimal standard operating procedures for logistics, buying and customer service to improve customer service while reducing order cycle times and minimizing cost
Provide instruction and feedback to third party delivery partners regarding objective and subjective KPI
Create and implement training activities for the team
Home Delivery Examples
1
Home Delivery Job Description
Job Description Example
Our growing company is looking to fill the role of home delivery. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for home delivery
- Assist senior management in creating a world class home delivery network
- Develop successful zone and district managers through selection, hiring, training, coaching and motivation to meet customer expectations for product delivery through distributors
- Achieve Service Request goals through effective analysis of contractor delivery
- Develop and oversee methods for distribution of non-core products
- As a member of the sales and retention team, help plan and initiate sales promotions and new programs to retain customers
- Manage subordinate supervisors and employees
- Strategically plan, direct and oversee daily workflow and deliverables
- Assess, coach, train, mentor and develop direct reports to perform at an optimal level
- Develop a deep understanding of our processes and product
- Provide top-notch service and quality in performance of all warehouse and delivery support duties
Qualifications for home delivery
- Proactive in identifying opportunities for improvement and driving process improvements
- Ability to build positive partnerships with internal and external groups to optimize performance
- Outstanding communication skills inter-personal skills and has the ability to work closely with associates to help them achieve their personal goals and assist in their continuous improvement
- Bachelor’s Degree in Management, Logistics, or related field preferred but not required
- 3 to 5 years of home delivery experience required
- Valid driver's license in the state where you are applying and a clear driving record
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Home Delivery Job Description
Job Description Example
Our innovative and growing company is looking for a home delivery. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for home delivery
- Ensure an unmatched, world-class customer experience during each step of the home delivery process
- Leverage strong communication skills to effectively collaborate with your team and clients
- Assist in maintaining the security of the warehouse and the home delivery location
- Train and develop team to ensure product and handling standards, appearance and organization of product is met
- Manage and assign specific responsibilities to the operations associates
- Supervising and assigning of specific responsibilities to the operations personnel
- Accountable for the performance of home delivery and logistics vendors measured against key performance metrics in the areas of cost, service, and quality of delivery
- Execute regular on-site visits and file audits of operational processes and delivery quality throughout the store delivery and home delivery networks
- Validate and enforce adherence to all defined standard operating procedures
- Communicate new processes and procedures to service providers
Qualifications for home delivery
- If needed, must be physically able to move furniture to complete installations
- Must be flexible with hours of availability
- Must leave customer home or office in original condition, ensuring thorough cleaning effort was made
- Must be willing and able to work on your hands and knees if needed, to complete an installation
- Installation experience is a PLUS, but on-the-job training is also provided
- Client is also able to provide moving equipment w/in reason (straps, braces, dollies) and will advise on proper lifting technique when asked
3
Home Delivery Job Description
Job Description Example
Our company is hiring for a home delivery. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for home delivery
- Drive continual improvement initiatives through thorough root-cause analysis, identification of valid corrective-actions to prevent future failures, and insure any changes to work processes or standards are implemented accordingly
- Address and resolve escalated customer service issues in a timely and thorough manner
- Insure that store logistical needs are being met or exceeded as defined by field sales leaders and store management personnel
- Maintain inventory accuracy within the HDL network at or above acceptable tolerance limits
- Insure field furniture repair and rework processes are sufficient to support the designated inventory condition code for a particular item
- Authenticate any/all field inventory destroy & destruction certificates
- Assist in the research, recommendation, and selection of logistics service providers that support the company's mission of delivering 1st class service to our customers
- Partner with peers to identify and implement best practices across geographic regions
- Order Management Experience in Oracle
- Order Tracking in OTM and Carriers Websites
Qualifications for home delivery
- Must have reliable transportation in good working condition to drive between client sites on a daily basis
- Candidate will be reimbursed $0.50/mile starting from the store, ending upon return to the store each day
- Must have GPS, access to MAPS or a smart phone with GPS capability
- Must have appropriate certifications and/or licenses dependent on state law
- Must be 18 years of age and have a current, valid driver’s license with a clear driving record and maintain a clear driving record
- Must have reliable vehicle in good working condition and ability to provide proof of insurance
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Home Delivery Job Description
Job Description Example
Our company is looking for a home delivery. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for home delivery
- Proactive communication when orders are at risk of not delivering by the order request date
- Conduct visits in customer's homes including driving to/from homes, delivery, relocating and assembling, repairing products to specifications and service recovery situations
- Ensures all procedures are adhered to as defined in the Home Delivery Standard Operating Procedure (SOP) handbook
- As the frontline leader ensure Regional manager and or Controller are updated on critical issues/situations and escalations
- Two-way communication to/from Technicians
- Participate in recruiting, interviewing and successfully onboarding all new hires with the Regional Manager
- Assess team and individual performance, leads talent management efforts by providing coaching, performance management and building a talent pipeline to meet and exceed region KPI’s
- Assist Field Trainers in providing training to all Technicians regarding new products
- Applies a continuous improvement lens to validate all work is conducted in an efficient and professional manner through Customer Experience Evaluation (CEE) with all Technicians
- In partnership with Regional Manager, assist in recognition and on-going development of Technician knowledge and performance
Qualifications for home delivery
- Must be able to lift and mount TV’s and other electronics, which can vary in weight
- Ability to repeatedly carry and maneuver a minimum of 75 lbs
- The client does carry products weighing up to 600 lbs., but those are fairly rare and if you are uncomfortable attempting it, we should be able to resolve those instances internally
- Must have a reliable transportation, valid driver’s license and proof of insurance
- Must have strong time management skills, including the ability to set priorities and give attention to detail
- Previous Leadership experience highly desired but not required
5
Home Delivery Job Description
Job Description Example
Our growing company is hiring for a home delivery. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for home delivery
- Assists Regional manager with property damage claims, service quality complaints, injuries and improper conduct complaints
- Work with Regional manager to ensure leased and/or rental vehicles are properly maintained and used
- In partnership with Regional Manager own and analyze region P/L and other KPIs of market’s performance
- In partnership with Regional Manager, execute and influence the market’s Demand Planning, Forecasting, and Reconciliation (labor, overtime, temp, rental)
- Perform other job duties as related to business needs
- Ensures that all work is conducted in a safe, efficient and professional manner
- Conduct pre-trip inspection
- Make all deliveries, following the routes provided through the Cynch iPad
- Get signatures from commercial/hospitality customers
- Unload the pickup truck at the end of the day and help keep the yard organized
Qualifications for home delivery
- Ability to work with a team and support Leadership to unify and accomplish a common goal
- Ability to learn and adapt within the organization in a positive manner
- Bachelor's degree in Business Administration, Logistics and Supply Chain Management, or related field and/or relevant experience required
- Ideal candidate has 5+ years of Management in the Furniture Home Delivery/route delivery experience
- Transportation/Fleet Service Home Delivery Management, which includes employee relations, performance management, hiring, training, and coaching
- Ability to repeatedly carry and maneuver up to 150 lbs