First Line Manager Job Description
First line manager
provides consultation on data management, storage and best practices, including research computing and data storage services offered by University IT.
First Line Manager Duties & Responsibilities
To write an effective first line manager job description, begin by listing detailed duties, responsibilities and expectations. We have included first line manager job description templates that you can modify and use.
Sample responsibilities for this position include:
To ensure that all staff are properly trained to carry out the duties assigned to them
Ensure that all standard operational procedures are adhered to and that contract compliance is maintained
Provide effective leadership to promote and maintain good working relationships
Sickness Absence Management
Resourcing – Reviewing and Maintaining Capacity Plans, work rotas & annual leave
Disciplinary and grievance process management
Identify Training and Development needs – Development & Performance
Promote effective H&S practices and ensure compliance with Safe Systems of Work
Effective report writing and observation skills
Communicate effectively with the team to ensure their knowledge and understanding of business issues and process changes is current and consistent
First Line Manager Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for First Line Manager
List any licenses or certifications required by the position: FAA, CSCP, CPIM, CISSP, ITIL, ITAR
Education for First Line Manager
Typically a job would require a certain level of education.
Employers hiring for the first line manager job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and University Degree in Engineering, Science, Education, Computer Science, Management, Mathematics, Finance, Technical, Physics, Chemistry
Skills for First Line Manager
Desired skills for first line manager include:
Employee Relations procedures
Performance Management Systems
Supply chain operations and impact on stakeholders
Business objectives and values
Health & Safety requirements
Microsoft office
Analytics software solutions
Data management solution products
IBM Storage and Data Management solution portfolio and market competitive storage technologies
IBM’s Storage and Data Management Solution portfolio
Desired experience for first line manager includes:
Support selection of new team members
At least 5 years’ experience in a Technical Sales Role for Servers
Should have a good attendance record
Able to lead geographically separated teams
Able to partner with the business unit to achieve company and Vertical Lift business unit goals
Able to create positive cultural shifts to improve export efficiencies and compliance
First Line Manager Examples
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First Line Manager Job Description
Job Description Example
Our growing company is hiring for a first line manager. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for first line manager
- Manage the equipment audit process to minimise losses and ensure accuracy of data
- Identify areas for improvement & Implement change
- Manage quality and compliance through data analysis and carrying out tasks as required by the quality management framework
- Minimise SLA failures through data analysis and working collaboratively with colleagues to identify improvement opportunities
- You will manage a blended Sales and Service team (taking both inbound and outbound calls) achieving all associated targets whilst delivering an excellent customer experience to BT Customers
- Your primary focus is team management with a real focus on Sales performance, resolving technical queries, driving excellent customer satisfaction results (NPS), valuing the customers time and complaint resolution
- Your key objective is to regularly coach team members to deliver improvements in performance and the customer satisfaction
- You will lead your team and create an engaged culture delivering a very high standard of performance across both Operational, Financial and People metrics
- Daily debrief of colleagues returning from their delivery/installation duties ensure daily tasks are completed, handover of issues, fact find accident reporting
- Support the management of the site Operating licence, drivers defects reports processes
Qualifications for first line manager
- Management skills (Technical/Procedural, Personnel, and Administrative aspects)
- Administrative, Organizational, and Analytic Skills
- A creative and innovative problem solving capacity
- Diverse experience through interaction with or employment in functionally related fields that routinely deal with Export
- Knowledge of trade controls practices in the aerospace and defense industry
- Exportability awareness through the entire product lifecycle from initial sale through sustainment/support
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First Line Manager Job Description
Job Description Example
Our innovative and growing company is looking to fill the role of first line manager. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for first line manager
- To ensure the work of the Offender Supervisor team is of high quality and meets required standards for submission
- To assit in the achievement of Key Performance Targets and milestones with regard to Offender Management including OASys, re-categorisation, Lifers/IPP work, HDC, ROTL and Parole
- Ensure that facility activities are within applicable licenses and permits, and are conducted in accordance with plant procedures and Technical Standards/Operating Requirements
- Ensure that operators review changes to operating procedures and plant modifications
- You will be responsible for ensuring that the operation consistently meets the requirements of the business in terms of quality, productivity, daily and weekly operations reporting and key performance (KPI) management
- As a people manager has personal responsibility for the coaching and career development of direct reports
- Assume ownership and accountability of the district product portfolio to achieve business objectives
- Coach & manage the district Primary Care team to achieve and exceed critical business performance objectives
- Attain in field coaching time of 80%
- Develop a district business plan aligned to brand strategy and tactical objectives
Qualifications for first line manager
- More than 10 years experience in either sales or marketing in pharmaceutical industry
- Attendance management, planning and evidence
- Support in proactive way and actively participate on overall Delivery Centre Malaysia initiatives
- Good organizational and planning skills are necessary in order to safely and efficiently complete fast paced multi-tasked assignments
- Be responsible for the control of the workflow and organisation of associates to ensure that the standards of performance, attendance, quality and conduct are met
- Plan and organise resources within the team, influencing the Shift Operations Manager appropriately, to ensure daily targets are met
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First Line Manager Job Description
Job Description Example
Our innovative and growing company is looking to fill the role of first line manager. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for first line manager
- Assist the Facility Manager in directing and integrating the Facility's Radiation Protection Program
- Ensure facility and group is in compliance with applicable regulations, policies, and procedures by providing guidance, analysis, and audits of the radiation protection program for the facility
- Ensure facility is in full compliance with all Federal, State, Company, and Site requirements to maintain exposure to facility, and the general public as low as reasonably achievable (ALARA) overseeing the group's Radiation Protection Program to ensure radiation exposure of personnel is maintained ALARA
- Represent the Facility Radiation Protection Manager on Radiation Protection issues externally and internally by communicating facility position to various oversight and planning groups
- Supervise and direct Radiation Protection Inspectors to support current facility work priorities and schedules
- Provide leadership to promote a Safety and Nuclear Safety Culture for the facility by enforcing monthly safety meeting attendance and good work practices and emphasizing the importance of safety on and off the job
- Lead by example on company values and objectives for the facility and/or group by ensuring compliance with company personnel policies
- Achieve / exceed revenue objectives and new signings in your assigned market segment
- Develop comprehensive market segment, account, and territory strategies
- Responsible to developing sales function activities within his/her specified district
Qualifications for first line manager
- Implement 'Best Standard Practice' and controls to minimise shrink to accepted location targets
- Complete and monitor all reports and data to a high standard of accuracy
- Assist with recruitment to the appropriate level of resource to meet business needs
- At least 3 years experience in managing resources
- At least 3 years' experience in the "Public" market space
- A Bachelor of Science degree in Electrical Engineering (or equivalent) with three or more years of relevant experience
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First Line Manager Job Description
Job Description Example
Our innovative and growing company is looking to fill the role of first line manager. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for first line manager
- Guide and coach his/her sales team to improve their efficiency
- Ensures that mechanics review changes to operating procedures and plant modifications
- Manage your team of direct reports – having daily conversations ensuring the performance is in line with their job role
- Support the UK logistics management team in general management of the KNOWHOW employees
- Experience of working in a distribution environment
- GCSEs including Maths & English, or equivalent or higher qualification
- Ability to work within a team and manage team
- Computer/Microsoft Officer literate
- Able to carry out product handling and general warehouse activities
- Ability to work under pressure in a fast moving environment
Qualifications for first line manager
- Experience in design debug, specifically active participation in full chip integration and platform power-on
- Implement actions as directed to reduce or eliminate health and safety related risks
- Ensure the team applies the Safety Standards and relevant guidelines
- Implement Behavioral Based Safety (BBS) program on a daily basis to confirm behaviours and processes are followed as specified
- Report and investigate incidents within the work place and respond to or escalate issues of non compliance to safety regulations and procedures
- Flexibility in this role is essential as shift patterns will range from 6am to 10pm Monday - Friday
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First Line Manager Job Description
Job Description Example
Our company is looking to fill the role of first line manager. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for first line manager
- Knowledge of health and safety and transport legislation
- Couching skills
- Communicate daily with Shift Manager to discuss progress against targets and feedback or update on issues
- Daily conversations with direct reports ensuring the performance is in line with their job role
- 39 hours a week, Any 5 from 7, with flexibility to cover other shifts as required
- Support in the design, development and maintenance of the First Line Control framework, including standards, policies and processes
- Support the First Line Control and Operations Manager in ensuring that our customers receive clear, fair and compliant communications
- Work collaboratively with First Line Managers to provide sound, practical guidance in the development and review stages of policy and process design
- Design and develop an effective and practical system for documenting, storing, monitoring and maintaining all regulatory operational processes, ensuring full business adherence
- Carry out regular customer outcome testing to ensure that policies and procedures result in fair customer outcomes
Qualifications for first line manager
- At least 2 years work experience in Security
- Possess CompTIA Certification
- Leading, coaching and developing sales people remotely
- Solid grasp of sales excellence principles
- Thorough understanding of the General Practice environment
- Experience in tactical implementation of brand strategy executed through an aligned team