Doorman Job Description

Doorman Job Description

4.5
186 votes for Doorman
Doorman provides current knowledge of the services and facilities offered by the Hotel, in order to provide reliable information to guests.

Doorman Duties & Responsibilities

To write an effective doorman job description, begin by listing detailed duties, responsibilities and expectations. We have included doorman job description templates that you can modify and use.

Sample responsibilities for this position include:

Devote all your working time and efforts to the business of the hotel and carry out duties assigned to you by your direct supervisors
Keep alert for guest entering and leaving the hotel
Have knowledge of basic Opera PMS skills example
Maintain a straight and alert position in the hotel Entrance
Ensure the security of the hotel, its guests and visitors through regular checks and patrols throughout the day in conjunction with set procedures
Answers inquires pertaining to hotel services
Assist our customers with their packages, transportation, taxis
Ensure building security and safety for tenants to include guest registration (check identification, call to the tenant to announce the person(s) who is visiting/ delivering, ), or other means to maintain security
Listen and work with residents who present service opportunities that other staff employees cannot resolve
Report incidence of a serious nature to the superintendent on duty

Doorman Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Doorman

List any licenses or certifications required by the position: CPR

Education for Doorman

Typically a job would require a certain level of education.

Employers hiring for the doorman job most commonly would prefer for their future employee to have a relevant degree such as High School Degree in Education, General Education, Hospitality, Management, Tourism, Communications

Skills for Doorman

Desired skills for doorman include:

Events of the day and of daily Hotel activities
Local attractions and attractions to recommend for guest inquiries
Basic Opera PMS skills example
Hotel
Local attractions and activities to recommend for guest inquiries
Its services and facilities
Community and area in which the hotel is located to assist guests with information on special events
Services and facilities offered by the Hotel
Russian and English languages
Bell Service operations

Desired experience for doorman includes:

Maintain key log and all applicable data sheets
Welcome guests and opens doors for arriving and departing guests
Conduct all your duties in accordance with the rules, practices, procedures and policies, which are outlined in the associates handbook and promote the spirit of teamwork whenever and wherever is possible
Guests are greeted upon arrival and make time to interact effectively with guests
Greets guests upon arrival and assists with services and requests
Develops a strong knowledge of the location’s facilities and services and of the surrounding area

Doorman Examples

1

Doorman Job Description

Job Description Example
Our company is hiring for a doorman. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for doorman
  • Valet Guest's vehicles when requested
  • Assist Front Office staff with guest requests and services, as needed
  • Serve as a departmental role model, and assist management in training, motivating and coaching employees
  • Ensures the parking booth area is neat, orderly and clean, the entrance to the parking garage
  • Ensures that resident and guest concerns are resolved in a professional and timely manner
  • Welcome guests on arrival by helping them with luggage by the main entrance
  • Coordinate private cars and arrange taxis for guests
  • Ensure that guests receive a personalised and timely luggage service
  • Assist guests if check in is delayed by offering refreshment and information assistance
  • Maintain a secure environment for guests and associates
Qualifications for doorman
  • Prior experience in security
  • Must consistently maintain a well groomed appearance and hygiene as deemed by management
  • Willing to work in a loud and smoke filled environment
  • Two years leadership experience is preferred
  • Must be flexible with regards to the work schedule
  • Must possess the ability to work efficiently in a high-pressure environment while and maintaining the highest quality of guest service
2

Doorman Job Description

Job Description Example
Our company is growing rapidly and is looking for a doorman. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for doorman
  • Maintain Company SOP’s including Brand Standard Audit criteria ensuring standards are achieved
  • Ensure associates are trained to the company standard including new hire 90 day training, statutory Fire, Health and Safety and any other training deemed necessary
  • Have a comprehensive knowledge of the hotels facilities and any promotions taking place so that information is provided to guests
  • Maintain regular checks on operational areas and be visible to guest areas
  • He is fully aware of emergency procedures or in the event of an emergency
  • Perform other reasonable job duties as requested by Managers
  • Assist customers with loading/unloading luggage, in lanes, and in the parking office
  • Walking passengers/visitors to and from their vehicles and offer to assist with their luggage
  • Opening doors on the arrival/departure of passengers and visitors
  • Responds to emergency activities, such as a code call, disaster
Qualifications for doorman
  • Preferably completed a high school diploma
  • Certificate of Fitness - Fire Safety Director (FSD) must hold a valid Certificate of Fitness and is responsible for implementing a fire safety and evacuation plan, training fire safety personnel (FSP), and other duties related to fire safety and evacuation plans
  • Weekends are a must!
  • Must possess a positive friendly attitude in order to interact with store guests
  • Must have ability to respond to emergency situations
  • As a Doorman at St Pancras, you are one of the first associates that a guest comes into contact with
3

Doorman Job Description

Job Description Example
Our growing company is looking for a doorman. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for doorman
  • Supporting other areas within the Front Office and Service Express departments
  • Must be able to push and pull large bell carts along with lifting heavy luggage in and out of vehicles
  • Responsible for activities of Concierge Department operation
  • Responsible for providing guest service and helps guest with opening and closing of car doors, carrying items, and providing directions
  • Provides Concierge services in accordance with the objectives, eprformance and quality standards established by Shangri-La Hotels and Resorts
  • Announce all visitors to the clients and tenants
  • Monitor use and return of carts
  • Stand at posted area to assist and greet guests
  • Assist guests with luggage when checking in and upon checking out
  • Give clear and concise direction to all guest requests
Qualifications for doorman
  • Requires strong communication, organizational, decision-making and interpersonal skills
  • You should tailor your approach by reading cues from each guest to ensure that they feel at home from the moment they arrive
  • Fluent English Speaking, Local Knowledge ,Traffic Management, Arabic Speaking-(Preferred)
  • Frequent need (33% to 66% of time) to see things clearly beyond arm's reach (observe problems throughout property) and at close distance
  • Constant need (66% to 100%of time) to communicate with residents, guests, vendors, and on-site staff
  • Constant need (66% to 100% of time) to operate resident and guest vehicles by parking in a specified area in a safe and efficient manner
4

Doorman Job Description

Job Description Example
Our company is growing rapidly and is hiring for a doorman. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for doorman
  • Previous luxury hospitality experience strongly preferred
  • Have knowledge of Doorman duties and responsibilities
  • Maintain an alert position in the Entrance
  • Assist customers in getting a taxi or finding their ride sharing service
  • Assist customers with loading/unloading luggage, in lanes, when necessary
  • Work with and communicate issues with the City of LV Traffic Enforcer
  • Supervise loading zones and coordinate the driveway and traffic flow especially as it pertains to cabs, ride sharing vehicles and shuttles
  • Treats all guests and colleagues in a polite and courteous manner at all times
  • Ascertain a high degree of guest satisfaction (to receive zero complaints about your department)
  • Is fully aware of the national history of Dubai, places of interest, shopping areas
Qualifications for doorman
  • Prefer two years prior hospitality experience
  • Constant need (66% to 100% of time) to communicate verbally and in written format, receive and exchange ideas with residents, guests, vendors, and staff
  • Previous experience as Doorman/Luggage Porter or in Guest Services position required
  • Passion for guest service & ability to work in a team
  • Regularly required to travel from floor to floor
  • May be required to travel outside between buildings in varying outdoor weather conditions
5

Doorman Job Description

Job Description Example
Our innovative and growing company is hiring for a doorman. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for doorman
  • Taking care of guests from their arrival through to their departure from the hotel
  • Being informed about touristic attractions in the area and services offered by the hotel
  • Carries out any reasonable duties as requested by a senior manager
  • Perform other tasks or projects as assigned by the Guest Services Manager, Assistant Director of Residences or Director of Residences
  • Checks guest identification according to policy and identifies any false identification
  • Maintains control of access and venue entry lines in a professional and courteous manner
  • Monitors venue perimeter for safety concerns
  • Engages in surveillance of patrons and observation of activities
  • Effectively diffuses all conflicts that may arise
  • Assesses customer aggression or intoxication
Qualifications for doorman
  • Candidates must have prior experience in a customer service position in order to qualify for this role
  • Candidates must be available to work weekend and holiday shifts, as required
  • Greeting every customer with a professional and sincere warm welcome
  • Anticipating customer needs and requests as required
  • Maintaining the cleanliness of the boutique, ensuring the entrance and counter are kept neat and tidy at all times
  • Staying alert and for suspicious activity in and around the boutique

Related Job Descriptions

Resume Builder

Create a Resume in Minutes with Professional Resume Templates