Doorman Job Description
Doorman Duties & Responsibilities
To write an effective doorman job description, begin by listing detailed duties, responsibilities and expectations. We have included doorman job description templates that you can modify and use.
Sample responsibilities for this position include:
Doorman Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Doorman
List any licenses or certifications required by the position: CPR
Education for Doorman
Typically a job would require a certain level of education.
Employers hiring for the doorman job most commonly would prefer for their future employee to have a relevant degree such as High School Degree in Education, General Education, Hospitality, Management, Tourism, Communications
Skills for Doorman
Desired skills for doorman include:
Desired experience for doorman includes:
Doorman Examples
Doorman Job Description
- Valet Guest's vehicles when requested
- Assist Front Office staff with guest requests and services, as needed
- Serve as a departmental role model, and assist management in training, motivating and coaching employees
- Ensures the parking booth area is neat, orderly and clean, the entrance to the parking garage
- Ensures that resident and guest concerns are resolved in a professional and timely manner
- Welcome guests on arrival by helping them with luggage by the main entrance
- Coordinate private cars and arrange taxis for guests
- Ensure that guests receive a personalised and timely luggage service
- Assist guests if check in is delayed by offering refreshment and information assistance
- Maintain a secure environment for guests and associates
- Prior experience in security
- Must consistently maintain a well groomed appearance and hygiene as deemed by management
- Willing to work in a loud and smoke filled environment
- Two years leadership experience is preferred
- Must be flexible with regards to the work schedule
- Must possess the ability to work efficiently in a high-pressure environment while and maintaining the highest quality of guest service
Doorman Job Description
- Maintain Company SOP’s including Brand Standard Audit criteria ensuring standards are achieved
- Ensure associates are trained to the company standard including new hire 90 day training, statutory Fire, Health and Safety and any other training deemed necessary
- Have a comprehensive knowledge of the hotels facilities and any promotions taking place so that information is provided to guests
- Maintain regular checks on operational areas and be visible to guest areas
- He is fully aware of emergency procedures or in the event of an emergency
- Perform other reasonable job duties as requested by Managers
- Assist customers with loading/unloading luggage, in lanes, and in the parking office
- Walking passengers/visitors to and from their vehicles and offer to assist with their luggage
- Opening doors on the arrival/departure of passengers and visitors
- Responds to emergency activities, such as a code call, disaster
- Preferably completed a high school diploma
- Certificate of Fitness - Fire Safety Director (FSD) must hold a valid Certificate of Fitness and is responsible for implementing a fire safety and evacuation plan, training fire safety personnel (FSP), and other duties related to fire safety and evacuation plans
- Weekends are a must!
- Must possess a positive friendly attitude in order to interact with store guests
- Must have ability to respond to emergency situations
- As a Doorman at St Pancras, you are one of the first associates that a guest comes into contact with
Doorman Job Description
- Supporting other areas within the Front Office and Service Express departments
- Must be able to push and pull large bell carts along with lifting heavy luggage in and out of vehicles
- Responsible for activities of Concierge Department operation
- Responsible for providing guest service and helps guest with opening and closing of car doors, carrying items, and providing directions
- Provides Concierge services in accordance with the objectives, eprformance and quality standards established by Shangri-La Hotels and Resorts
- Announce all visitors to the clients and tenants
- Monitor use and return of carts
- Stand at posted area to assist and greet guests
- Assist guests with luggage when checking in and upon checking out
- Give clear and concise direction to all guest requests
- Requires strong communication, organizational, decision-making and interpersonal skills
- You should tailor your approach by reading cues from each guest to ensure that they feel at home from the moment they arrive
- Fluent English Speaking, Local Knowledge ,Traffic Management, Arabic Speaking-(Preferred)
- Frequent need (33% to 66% of time) to see things clearly beyond arm's reach (observe problems throughout property) and at close distance
- Constant need (66% to 100%of time) to communicate with residents, guests, vendors, and on-site staff
- Constant need (66% to 100% of time) to operate resident and guest vehicles by parking in a specified area in a safe and efficient manner
Doorman Job Description
- Previous luxury hospitality experience strongly preferred
- Have knowledge of Doorman duties and responsibilities
- Maintain an alert position in the Entrance
- Assist customers in getting a taxi or finding their ride sharing service
- Assist customers with loading/unloading luggage, in lanes, when necessary
- Work with and communicate issues with the City of LV Traffic Enforcer
- Supervise loading zones and coordinate the driveway and traffic flow especially as it pertains to cabs, ride sharing vehicles and shuttles
- Treats all guests and colleagues in a polite and courteous manner at all times
- Ascertain a high degree of guest satisfaction (to receive zero complaints about your department)
- Is fully aware of the national history of Dubai, places of interest, shopping areas
- Prefer two years prior hospitality experience
- Constant need (66% to 100% of time) to communicate verbally and in written format, receive and exchange ideas with residents, guests, vendors, and staff
- Previous experience as Doorman/Luggage Porter or in Guest Services position required
- Passion for guest service & ability to work in a team
- Regularly required to travel from floor to floor
- May be required to travel outside between buildings in varying outdoor weather conditions
Doorman Job Description
- Taking care of guests from their arrival through to their departure from the hotel
- Being informed about touristic attractions in the area and services offered by the hotel
- Carries out any reasonable duties as requested by a senior manager
- Perform other tasks or projects as assigned by the Guest Services Manager, Assistant Director of Residences or Director of Residences
- Checks guest identification according to policy and identifies any false identification
- Maintains control of access and venue entry lines in a professional and courteous manner
- Monitors venue perimeter for safety concerns
- Engages in surveillance of patrons and observation of activities
- Effectively diffuses all conflicts that may arise
- Assesses customer aggression or intoxication
- Candidates must have prior experience in a customer service position in order to qualify for this role
- Candidates must be available to work weekend and holiday shifts, as required
- Greeting every customer with a professional and sincere warm welcome
- Anticipating customer needs and requests as required
- Maintaining the cleanliness of the boutique, ensuring the entrance and counter are kept neat and tidy at all times
- Staying alert and for suspicious activity in and around the boutique