Customer Supply Chain Job Description
Customer supply chain
provides process expertise and solutions in Supply Chain integration, with knowledge of Pricing, Contracts, among others for the SAP Order to Cash area and integration with other SAP Modules and non-SAP tools.
Customer Supply Chain Duties & Responsibilities
To write an effective customer supply chain job description, begin by listing detailed duties, responsibilities and expectations. We have included customer supply chain job description templates that you can modify and use.
Sample responsibilities for this position include:
3 years within a Supply Chain Planning environment
Direct point of contact for customer & CBT supply chain related support (ex
Own Demand Control activities for Customer Supply Chain Operations
Manage the supply chain, specifically production planning and inventory control, to meet Customer requirements while adhering to internal processes and policies
Serve as the subject matter expert for the Newell-customer supply chains influencing business decisions and practices that deliver optimal business results across the joint supply chain
Challenge customer’s orders replenishment parameters to meet stock holding targets
Liaise with L’Oreal Key stakeholders
Analyse promotion and launch orders to forecast
Demand Planning System Experience
Understand the OTC cycle with direct ownership of the order to bill cycle
Customer Supply Chain Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Customer Supply Chain
List any licenses or certifications required by the position: APICS, CPIM, CSCP, SCOR, PMP, SAP, FPX, CPM, ITIL, LEAN
Education for Customer Supply Chain
Typically a job would require a certain level of education.
Employers hiring for the customer supply chain job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Collage Degree in Operations Management, Business, Engineering, Supply Chain Management, MBA, Finance, Business/Administration, Education, Technical, Graduate
Skills for Customer Supply Chain
Desired skills for customer supply chain include:
SAP Order to Cash Process strongly
Business complexity
Supply chain
Relevant industry
SAP
Proficiency of business problem solving methodologies
Differentiated service excellence is delivered both internally and to the key customers
Excel and BI
MS Excel
EDI
Desired experience for customer supply chain includes:
Min Bachelor Degree (in Industrial Engineering is preferred)
4-5 year of working experience in related field
Has experience working in FMCG or manufacturing is preferred
Has experience handling beauty products
Has great interpersonal & negotiation skills
Possess high energy & dynamic
Customer Supply Chain Examples
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Customer Supply Chain Job Description
Job Description Example
Our growing company is looking for a customer supply chain. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for customer supply chain
- Perform other Supply Chain activities related to Sourcing, Commodity Management, Planning, ERP training, Cost reduction, Inventory Optimization, and Supplier Management & Consolidation
- Work Supply Chain transitional projects as assigned
- Dependent on the ordering process as agreed to between Kraft and customer, creating and processing orders as required
- Coordinate synergies and best practices for the team
- First point of contact for escalation with Sales or Customers for any issues, concerns, status updates
- Assist in developing a production plan by line and by plant to meet forecasted and actual customer demand requirements
- Champion the demand forecasting process for specific Customer
- Communicate process and service issues to Business Management, Manufacturing, Sales, and Customer Service
- Receive and check incoming orders for completeness, correct prices and delivery requirements
- Obtain the required destination clearance documents in coordination with the 3PL and/or Germany and Switzerland the needed external partners
Qualifications for customer supply chain
- Position will require, on occasion, both domestic and international travel
- Lead account collaborative strategy
- Displays excellent negotiation skills
- Experience of managing others either directly or indirectly
- This role requires you to hold a degree or equivalent
- You will have the legal right to work in the UK and preferably have a valid UK driving licence
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Customer Supply Chain Job Description
Job Description Example
Our company is looking to fill the role of customer supply chain. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for customer supply chain
- Works with Sales and the Customer Service Finance Team to drive fuel to cash Days Sales Outstanding, DC reduction and Overdue accounts
- Analyze sales data and determine best statistical model option within VMI system (calculated sales, forecast only) as necessary to ensure customer replenishment forecasts are as accurate as possible
- Identify and Manage risk of out of stocks and overstocks through Problem Solving
- Recommend and establish safety stock levels for all items based on turn frequency
- Build a relationship with the customer to enhance trust and collaboration
- Represent assigned customer at cross functional CMOS meetings to bring the voice of the customer to the National Office
- Replenishment – exception based requests to transship inventory within our network, Out of Region requests, priority unload requests
- Planning – drive the make organization as needed to meet the needs of the customer
- Receive and forward customer complaints as per established procedures
- Understand the customer’s requirements and motivations
Qualifications for customer supply chain
- You will be happy to travel regularly at the Company’s expense throughout the UK
- Possess extensive knowledge of MRP/ERP systems and advanced computer skills including Microsoft Office suite
- Have a minimum of 3 years of relevant working experience in chemical logistics or related business
- Ability to see bigger picture and develop future plan complete daily tasks
- 2+ years of experience Logistics, Forecasting, Inventory Management, Promotion Management and Customer Facing Experience
- Broad training in a related field usually acquired through high school
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Customer Supply Chain Job Description
Job Description Example
Our company is looking to fill the role of customer supply chain. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for customer supply chain
- Manage and optimize performance from DHL warehousing and logistics relationship to ensure achievement of the KPIs & ensure all costs associated in providing these services are kept to target & ensure supply chain policies, processes and procedures are followed and train as needed
- Responsible for Supply Assurance for the assigned customer(s)
- Comprehensive knowledge of industry practices and knowledge of service strategies
- Drive tactical strategic understanding of customer requirements
- Customer order management, including order processing, issue resolution, and customer communication
- Potential Vendor Managed Inventory (VMI) Order Efficiency Analysis
- Root cause analysis in carrier performance failures for customer deliveries
- Customer satisfaction plan development & execution
- Order optimization analysis
- Daily, Weekly Monthly, Quarterly Sales reporting
Qualifications for customer supply chain
- Good analysis skill, well master Excel
- Detail-oriented, self-motivated with a demonstrated ability to learn quickly
- Dependable & reliable team player
- Good English skill in both written and spoken
- Pentaho background is preferred but not mandatory
- You don't have to have had implant experience before, but you will have come from an FMCG-related business from either the brand side, direct with the retailer or from a 3rd party supplier
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Customer Supply Chain Job Description
Job Description Example
Our company is growing rapidly and is looking for a customer supply chain. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for customer supply chain
- Serve as the single point contact for all of the assigned customers supply chain issues exercising superior interpersonal skills inclusive of listening, empathy, and persistence with regards to the customer relationship to achieve excellence in customer satisfaction
- Responsible for continuous improvements activities on assigned accounts
- Application of analytical tools and critical thinking skills to reconcile plan vs
- Monitor weekly backlog and open purchase order reports to validate on time deliveries, expedite as necessary to maintain planned dates
- Hold weekly/bi-weekly/monthly meetings with facilities to review backlog reports and relay/communicate customer(s) expectations to the appropriate Customer Service Representatives
- Work with sites to achieve goals for OTD, Past Due, and SLA
- Ensure sites are setting and maintaining accurate date information for WO’s, PO’s and SO’s
- Coordinate and document the constraints and bottlenecks that prevent goal achievement and work to resolve those items
- Work with Customer Request Date process to establish all front end requirements prior to issuing orders to the manufacturing facility
- Work closely with site planners to meet customers delivery expectations and communicate changes in planned deliveries
Qualifications for customer supply chain
- Experience of working in a complex and fast paced environment is essential, as it having excellent stakeholder skills
- Intermediate level Microsoft Office experience required (Word, Excel, PowerPoint)
- Strategic thinker and ability to influence up and across
- Deliver on Cost To Serve
- Maximise OSA
- Support partnership agreements
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Customer Supply Chain Job Description
Job Description Example
Our innovative and growing company is looking to fill the role of customer supply chain. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for customer supply chain
- Use strong customer collaboration and relationship skills to penetrate senior levels of the customer’s supply chain organization
- Work closely with the Customer Supply Chain team and support them in their daily activities
- Acquire knowledge of MTD’s customer supply chain
- Work with Purchasing/Off shoring directives by identifying possible candidates/opportunities for cost reduction
- Monitor Supply/Demand relationships for accuracy and to improve lead-times
- Review unusual demand orders and work with manufacturing to schedule deliveries, balance demand between facilities or to outsource as needed
- Make recommendations to adjust forecast / safety stock as needed to meet SLA requirements
- Communicate special customer requirements (inside SLA, certification levels, ) to the manufacturing facilities
- Establish Customer Delight & Intimacy by developing a customer focus culture and mindset, driving programs to improve customer experience such as contribution to Key Account Management programs based on account segmentation, differentiated service offerings, omni-channel capabilities and implementation of Net Promoter Score programs
- Invest in Our People through talent management in attracting, retaining and developing the best talent and providing a career perspective for all
Qualifications for customer supply chain
- Customer Claims Management
- ASM relationship management
- Utilizing the Walmart Retail Link system tools and data available in an effort to provide exceptional customer service, replenishment levels and pro-active inventory management (GRS, DDE, HOST, Inforem, CSF, DCS2000)
- Associate's Degree in Business, Logistics, or a related field
- Demonstrated/Relevant Consumer Packaged Goods experience
- Previously demonstrated a high level of performance and possess the qualifications to service key customers within a team environment