Customer Operations Job Description
Customer operations
provides inputs on space management to ensure adequate capacity of application / database file systems.
Customer Operations Duties & Responsibilities
To write an effective customer operations job description, begin by listing detailed duties, responsibilities and expectations. We have included customer operations job description templates that you can modify and use.
Sample responsibilities for this position include:
The role is acting on behalf of Operations, typically for customer accounts
Demonstrate innovative thinking and thought leadership by developing departmental strategy that links to overall division strategic direction
Lean Six Sigma green belt certified or is willing to achieve certification within 24 mos
Monitoring and troubleshooting
Manage planning, execution until cash collection of several projects
Participate and actively drive the service portion of RFP’s that the company receives
Pre-sales support until end of contract (including support), regardless of the type of delivery (supply, rollout, systems integration, services, training, customer-support, ) and includes resource planning and management, project governance, handling customer escalations, follow-ups and communications and change control management
Fully responsible to manage maintenance contract
Leading and managing all new network launches
Manage SW Operations and Emergency Service Center functionally with the lead SDM related to the account
Customer Operations Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Customer Operations
List any licenses or certifications required by the position: PMP, ITIL, CMM, PGMP, APICS, PMI, MAWB, CPIM, ITSM, SDS
Education for Customer Operations
Typically a job would require a certain level of education.
Employers hiring for the customer operations job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and University Degree in Computer Science, Business, Engineering, Education, Technical, Accounting, Project Management, MBA, Business/Administration, Management
Skills for Customer Operations
Desired skills for customer operations include:
Distributed file systems
Excel
Outlook
PowerPoint
Relational database management systems
SQL and database concepts
RDBMS concepts and SQL
Availability
Consistency
File system
Desired experience for customer operations includes:
Degree in Electronics Engineering/ Computer Science, ITIL, PMP, technical certifications are added advantages
Previous ISP or Telco Background
10+ years in related Data Centre Domain - including Data Centre Network Design
Customer Operations Models
4 year degree in business, mathematics, or related field
SLA reporting for RMAs - determine through reporting and data scrubbing if RMAs are related to hardware failure vs precaution, account team requested
Customer Operations Examples
1
Customer Operations Job Description
Job Description Example
Our growing company is looking to fill the role of customer operations. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for customer operations
- Provided overall support to Customer Operations Department
- Answer in-coming telephone calls from Retailers, Sales Representatives, consumers
- Drive & control that local/regional, resources, 3rd party support care
- Final agreement to take over deliveries into MS responsibility after agreed milestone/conditions
- Customer and Sales interface concerning all MS activities, contract fulfillment and necessary improvement measures
- Planning and controlling execution of standard corrective measures
- Drive for resolution for elevated supply/demand issues, by aligning and communicating across the supply chain – be the linking pin for the assigned region(s) and/or cross-regional
- Provide input regarding training needs to customer support’s supervisor of training and quality development
- Competent in the use of the customer support data systems and the corporate web site
- Experience using SalesForce.com as a customer relations management system would be considered a significant plus
Qualifications for customer operations
- Knowledge ordinarily acquired from a BS/BA degree (MBA desired)
- 8 years of progressive experience in a variety of disciplines including business/project management, logistics/supply chain, and sales operations preferred, or equivalent combination of education and/or experience
- Interact with fellow employees in a timely, patient, tactful and professional manner
- Identify areas/individuals which require improvement
- Interface weekly with customer and Accounting to determine financial status of customer account any returns or warranty claims
- Directs the development and implementation of the strategic direction and objectives of service offering
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Customer Operations Job Description
Job Description Example
Our growing company is looking for a customer operations. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for customer operations
- Ensure the team completes all necessary tasks to maximize uptime of all services
- Lead the training and development of all NOC Staff to ensure that personnel development is achieved
- Manages staff in all areas of administration including time, budgeting, recruiting and performance management and handling all client escalated issues
- Set and manage clear expectations for GCO outcomes with stakeholders
- Write, edit and deliver specialized account processes to frontline service delivery teams and individual travel consultants in a virtual or contact center setting
- Project manage customer service initiatives finding new ways to improve process, improve efficiencies, and opportunities to improve the customer experience for our clients
- Own and be accountable for the on-time and on-budget delivery of Customer Orders
- Develop and implement a Supply Chain Strategy that supports the Business’ service and growth ambitions
- Develop customer relationships to ensure good communications, effective variation management and realisation of follow-on opportunities
- Lead and develop the function from order receipt, through planning, detailing and bill of material specification, materials resource scheduling and purchase, bundling and despatch operations
Qualifications for customer operations
- Implement planning tools and lead the resolution of capacity issues with the relevant business partners
- Have previous experience working at a management level within a supply chain team
- Have previous experience of managing end to end supply chain in a manufacturing environment
- Be performance driven, motivated by achieving targets and ensuring that service level agreements and customer requirements are always met
- Have demonstrable experience of working collaboratively to lead and manage change
- Have project management, strong business planning and decision making experience, with a proactive approach
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Customer Operations Job Description
Job Description Example
Our company is looking to fill the role of customer operations. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for customer operations
- Provide liaison activities between the Business teams and the
- Oversee all customer interaction, communication and correspondence with customers relating to Customer Service and Technical Support issues in accordance to company procedures and SLA's, remaining professional and consistent at all times
- Manage proactively and take ownership of all escalations from customers and resolve any Customer complaints or issues with in line with SLA’s applying relevant process and practices inclusive of escalation to Tier 3 (Typically R&D)
- Constantly review and improve the standards for communications and service (knowledge base articles, pro-active engagements) to ensure the customer is always the number one focus of the department
- Ensure that all data in the support of customers is maintained accurately to enable the function to satisfactorily deal with customer requests and queries at first point of contact, by having all the knowledge and up to date/relevant information to use
- Manage, coach and develop support personnel by thorough training programmes and where appropriate coaching and develop progression paths to maximise skill levels and areas of expertise
- Engaging with the Support Services Director ensure that new procedures, policies, tools and capacity plans are applied in the delivery of an exception customer experience
- Review and provide change requests for product specification and functional changes directly correlated with meaningful data to support said requests, for example, frequency of calls, costs of response or compliance or brand reputational issues
- Own monitoring, reassigning, labeling, and managing resolution with cross functional partners for customer issues escalated through from our Frontline and Tier 2 agents via our Manager Escalation process
- Escalate trends to the team in order to get ahead of mass impacting issues
Qualifications for customer operations
- 2-4 years working experience in Customer Service or Operations
- Experienced in Microsoft Office or GSAP experience is advantage
- Possess a strong Customer service ethic and ability to understand, meet and champion the Customer’s needs, while staying within the policies and procedures
- BA/BS in business, agriculture, or related field is preferred or 4 years of relevant Seed Industry experience required
- Bachelor’s degree and no years of relevant experience
- Lead continual improvement strategies to optimize customer's perceptions of service and support
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Customer Operations Job Description
Job Description Example
Our innovative and growing company is looking for a customer operations. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for customer operations
- Document background on customer issues by adding comments in our CRM system
- Assist with customer service adjustment inquiries from the Customer Advocacy team
- Support the Order Management and Transportation teams with 'one-off' customer issues
- Maintaining and developing long term client relationships identify, generate and win new business
- Ability to respond to incoming customer inquiries while using multiple systems to accomplish daily tasks
- Build relationships and work closely with key stakeholders
- Understand customer’s expectations, processes and needs
- Prompt in responding to inquiries or to notify customers of any planned adjustments
- Receiving and placing telephone calls with the expectation of maintaining solid customer and carrier relationships by handling their questions and concerns with speed and professionalism
- Responsible for accurate records of all customer and carrier interactions
Qualifications for customer operations
- Drive internal organizational improvements, MBOs and Best Practices
- Deliver complex service solutions for top-tier FTS customers
- Lead and influence stakeholders through critical delivery situations
- Four-year college degree or equivalent experience necessary and a minimum of 5 years related experience
- Must be familiar with supply chain management, order fulfillment, domestic and import logistics
- Travel to customers, industry conferences and to sales meetings
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Customer Operations Job Description
Job Description Example
Our innovative and growing company is looking for a customer operations. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for customer operations
- Receive and process data relating to fees, charges, payments, refunds and dishonours, change of ownership, pension concessions, direct debits
- Receive and process payments relating to fees and charges for standard water bills and Water Search Certificates
- Investigate and resolve payment exceptions
- Resolve complaints related to billing, payments and fees and charges
- Actively display and promote examples of Computershare Utility Services internal values in the workplace
- Process and manage daily bank reconciliations
- Process daily banking files
- Inform contractual terms and service level agreements (working in partnership with Service Delivery)
- Outline the related sales and service operational costs, offline sales revenue
- Contribute to the growth of GPS as the customer operations focal for the business development phase of Project Nike
Qualifications for customer operations
- European language welcome, not essential
- Proactive and motivated enjoy working as part of a collaborative team
- Minimum ten years of professional related experience and/or training, preferably management experience in a call center environment
- Numbers driven
- Ability to work in a multi-functional business
- Ability to work with Commercial Representatives