Care Coach Job Description

Care Coach Job Description

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Care coach provides information to caregivers regarding affordable community resources; organize and coordinate community resources, social service agencies, and other psychosocial referral sources.

Care Coach Duties & Responsibilities

To write an effective care coach job description, begin by listing detailed duties, responsibilities and expectations. We have included care coach job description templates that you can modify and use.

Sample responsibilities for this position include:

Assist the Supervisor daily in assigning work tasks to clerks and monitoring employee performance, make recommendations for scheduling, and take an active role in the training of new hires
Understands and educates supervisors and managers with identifying and speaking to Root Cause behaviors
May deliver metric related (CSAT,FCR, PSU Yield, Productivity, & Dispatch Rate) lesson plans/training modules developed by Learning and Development
Demonstrates interpersonal skills to work effectively in a team oriented, high demand and fast paced environment
Resolve agent and customer issues
Conduct a minimum of 20 individual and group coaching sessions per month
Provides feedback to call center management team
Prepares and analyzes internal and external quality reports for management staff to review
Serves as a liaison between representatives and management team
Identify and report system issues

Care Coach Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Care Coach

List any licenses or certifications required by the position: CPR, BLS, CPI, EEC, CCRN

Education for Care Coach

Typically a job would require a certain level of education.

Employers hiring for the care coach job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Associate Degree in Nursing, Graduate, School of Nursing, Social Work, Psychology, Gerontology, Sociology, Education, Public Health, Social Science

Skills for Care Coach

Desired skills for care coach include:

Community health and social service agencies and additional community resources
Community health and social service agencies and additional community
HEDIS and CMS guidelines
Excel
Microsoft Office Word and Excel
Clinical quality
EMRs
Word and Outlook
E-ClinicalWorks
Area of classroom/behavior management as it relates to the System of Care

Desired experience for care coach includes:

Recent hospital patient care experience
2 years of clinical experience within a hospital preferred
Interqual or McKesson
REQUIRED Call Center Management experience (Performance management, risk assessment )
Prefer Tampa Bay Florida Area
Must provide a high speed DSL or cable modem for a home office (Satellite and Wireless Internet service is NOT allowed for this role)

Care Coach Examples

1

Care Coach Job Description

Job Description Example
Our innovative and growing company is looking for a care coach. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for care coach
  • Update SOP’s and other procedural documentation with the Performance Coach team and send for review to management
  • Work together as a Performance Coach team to meet a minimum service level requirement of 70 for the Assist Line queues
  • To participate in a 2 week training to enhance their skills as mentors, trainers and coaches
  • To support the design and delivery of training for all Jr and Sr Champions (youth staff from all Rookie League sites)
  • To attend weekly Rookie League Camp Coach meetings
  • To build a sense of team among the 5-6 sites they are responsible for
  • To create a comprehensive coaching framework for each site to ensure the best results from the program
  • To support Sr
  • To visit sites regularly to observe, celebrate and support Sr
  • To work with each individual Jr
Qualifications for care coach
  • Familiarity in the use of the personal computers and various software applications
  • Strong organization and time management skills with the ability to prioritize and multi-task
  • Record patient care and progress on appropriate documents including patient-specific care plans
  • Ability to travel locally between the Semoran and Pine Hills Centers
  • Must be fluent in English and Creole
  • Must be able to receive Active CPR-BLS from the American Heart Association prior to moving to the health center
2

Care Coach Job Description

Job Description Example
Our growing company is looking to fill the role of care coach. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for care coach
  • To create, lead and support an inspiring one day training workshop for the Rookie League Volunteer and Leadership In Training Program
  • Attends in service programs of continuing education and reviews current literature as a means to evaluate and enhance current treatment practices
  • Adjusts and enhances clinical expertise to meet changing healthcare needs
  • Admits mistakes openly and seeks ways to correct the problem
  • Seeks appropriate consultation
  • Incorporates and maintains a professional practice pattern that includes assessment of psychosocial functioning, adaptation to illness, post hospital planning, and psychosocial assessment/evaluation and facilitates referrals to community agencies, financial planning and provision of information and resource knowledge
  • Applies appropriate criteria to identify patients who are at high risk for readmission or for high emergency room utilization
  • Displays a high level of flexibility, adaptability and organization skills in response to the caseload and to effectively prioritize cases
  • Conducts patient and family education, utilizing Teach Back method
  • Functions as a treatment team member, interpreting social, psychological, emotional and family system problems and strengths to other members of the treatment team
Qualifications for care coach
  • Must be fluent in English and conversational in Spanish
  • Sports coaching experience
  • Two to five year’s customer service
  • Demonstrated competency in Windows based environment, keyboarding proficiency, internet savvy and use of automated systems
  • Must have the ability to lead and give direction to fellow co-workers work closely with Administration and other Departments to provide a high level of service
  • Problem Solving and Decision Making – Ability to make effective judgments on available data and identify steps to be taken to achieve objectives
3

Care Coach Job Description

Job Description Example
Our company is searching for experienced candidates for the position of care coach. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for care coach
  • Provides outcomes driven telephonic and on site health coaching for lifestyle management programs
  • Develops and implements tools to evaluate the effectiveness of the wellness program to manage outcomes and health coaching outcomes
  • Prepares and presents educational information to employer groups consistent with the mission and objectives of the wellness program and Health Services
  • Supports reporting needs, data management and outcomes
  • Maintains workflows and policies specific to the wellness department
  • Develop and implement process that will support and aid the adoption of school-wide restorative disciplinary practices
  • Manage multiple external mental health partnerships and create/manage school engagement plans
  • Provide assistance to campuses for developing restorative In School Suspension programs which incorporate restorative discipline
  • Analyze both individual and team performance daily to manage overall sales, customer experience and service level objectives
  • Work well with both internal and external customers of all SS brands
Qualifications for care coach
  • Adaptability – Ability to adjust to process, procedure, and company changes
  • High School Diploma/GED with 10+ years of customer service experience in a call setting environment analyzing and solving customer problems
  • 1+ year of experience as a supervisor in a professional work environment
  • 1+ years of basic proficiency with Windows PC applications (Microsoft Office
  • Ability to analyze data and resolve any issues found quickly and efficiently
  • Ability to be flexible in an ever changing environment with pressured decisions
4

Care Coach Job Description

Job Description Example
Our growing company is hiring for a care coach. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for care coach
  • Previous leadership experience, acquired though a similar role, project lead experience or otherwise
  • A Bachelor’s Degree or similar education
  • The absolute will to inspire customer loyalty and to deliver service excellence
  • Great skills in developing people
  • A leadership style based on partnership and empowerment
  • Good understanding of principles of change management and agile organizations
  • Willingness to constantly learn from feedback and continuously develop your own skill set
  • A proactive self-starter with a positive attitude who is able to inspire enthusiasm in others
  • A structured, thorough and sustainable working style
  • Service observe customer service agents' calls to ensure accurate quality and great customer service
Qualifications for care coach
  • Experience managing youth staff
  • Working knowledge of current issues, challenges and opportunities in Toronto Community Housing
  • Training and/or certification in behavior management, conflict resolution and special needs considered an asset
  • Be a positive role model – it is called doing the right thing and walking the walk
  • Help guide and direct a productive, high-energy, and achievement oriented environment
  • Enrich lives by teaching and empowering others to make the customer experience truly exceptional
5

Care Coach Job Description

Job Description Example
Our company is growing rapidly and is hiring for a care coach. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for care coach
  • Ensure customer service agents are adhering to assigned schedule including arrival, departures, breaks and lunches
  • Communicate all issues impacting the operation floor to supervisor and manager
  • Actively participate in inter-departmental management meetings and pertinent inter-departmental communications
  • Support staff and handle escalations
  • Motivate and encourage customer service agents through positive communication and feedback
  • Must be visible and available to answer questions
  • Build a sense of team within a cluster of camp sites sites
  • Visit 1-2 Rookie League sites per day to observe, celebrate and support Sr
  • Offer supportive and constructive feedback to help staff build off of existing practices
  • Introduce new camp activities each week that will inspire campers and staff
Qualifications for care coach
  • Be a resource for Mid-Market Agents to develop excellent product/service knowledge and consultative skills
  • Participate in a learning culture to experience the different facets of employee leadership
  • Actively participate in your professional growth by learning from C3 leaders, developing new methods of employee excellence, and demonstrating a high degree of professionalism
  • Learn interpersonal and leadership skills while demonstrating high levels of personal character, commitment and work ethic
  • Live outside your comfort zone and learn how true success comes from helping others succeed
  • Perform periodic training and information sessions to empower your teams while growing your own presentation skills

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