Care Associate Job Description

Care Associate Job Description

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Care associate provides oversight of the daily alerts and work closely with Credit Middle Office on closure of the alerts.

Care Associate Duties & Responsibilities

To write an effective care associate job description, begin by listing detailed duties, responsibilities and expectations. We have included care associate job description templates that you can modify and use.

Sample responsibilities for this position include:

Receive request for authorization from hospitals, providers, members and vendors
Be proficient in basic numeracy and literacy
Have a passion for the care of animals
Have an enthusiastic and committed attitude
Be reliable with a hardworking approach to the job
Have a passion for our industry
Provide customer contact for incoming calls
Facilitate the request for prior authorization of inpatient and outpatient services
Ensure timely and accurate responses
Answers inbound calls and provides customer support regarding product information/pricing, special order information, quotes, order status, price/quantity deviations, Expedites customer requests

Care Associate Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Care Associate

List any licenses or certifications required by the position: EDUCATION, BLS, CNA, AHA, CPR, GNA, ARMA, BCLS, AED

Education for Care Associate

Typically a job would require a certain level of education.

Employers hiring for the care associate job most commonly would prefer for their future employee to have a relevant degree such as High School and University Degree in English, Health, Associates, Education, Social Work, Business, Psychology, Construction Management, Human Services, Public Health

Skills for Care Associate

Desired skills for care associate include:

Medical terminology
Healthcare insurance industry and of all products
Services and processes performed by the team
Principles of growth and development
Use of and response to Code Alert/ Facility Alerts
Principles of growth and development and population served
Use of and response to Facility Alerts/Medical Alerts/Medical Emergency Systems
Care and management of patients based on diagnoses and the unit assigned
Microsoft Outlook and keyboard shortcuts is desired
Company procedures

Desired experience for care associate includes:

Researches product and order information for customers
Inspect subcontractors work for quality standards
On warranty repairs, ensure all building codes, Register of Contractor Standards (ROC), and Meritage Home standards of quality are met
Assist as time permits with the inspection process
Manage customer expectations during the construction process through the homeowner orientation
Manage assigned warranty claims in organized and methodical manner

Care Associate Examples

1

Care Associate Job Description

Job Description Example
Our innovative and growing company is hiring for a care associate. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for care associate
  • Interact with customers and interpret warranty claims vs
  • Serve as the human voice and personality behind our brand providing quality customer care with each and every homeowner interaction
  • Commit to treating customers and teammates with the utmost integrity and respect
  • Effectively responding to an average of 75 inbound calls per day related to scheduling changes from clients and employees
  • Ability to prioritize and manage multiple conflicting responsibilities on a daily basis
  • Make outbound calls to Caregivers, Clients and Branches to ensure resolution to scheduling issues
  • Meet all key performance metrics and standards as defined for the Contact Center
  • Understand and follow proper phone etiquette and call techniques
  • Ability to conduct meetings with assigned branches on a daily and weekly basis
  • On warranty repairs, ensure all building codes, and Meritage Home standards of quality are met
Qualifications for care associate
  • Knowledge of homebuilding and construction systems/processes, building codes and Register of Contractor Standards (ROC)
  • Must be able to read blueprints to maintain quality control and inspect all aspects of construction including framing, stucco installations, electrical, plumbing
  • One year of data entry, customer service and/or billing and payroll experience in a fast paced environment
  • Strong written and verbal communication skills, exceptional interpersonal skills and the ability to communicate effectively with all levels of staff
  • Schedule and attend pre-close walk-throughs, conduct new homeowner orientations, and complete 21 Day new home inspections
  • Attend Register of Contractor (ROC) inspections and follow-up on all corrective work orders with the subcontractor responsible for the work
2

Care Associate Job Description

Job Description Example
Our company is looking to fill the role of care associate. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for care associate
  • Evaluate actual vs
  • Resolve customer issues deemed to be outside the scope of the warranty
  • Oversee and inspect the work of subcontractors in accordance with “the spirit” of warranty guidelines, the Register of Contractor Standards, and Meritage Homes’ quality standards
  • Respond to emergencies to meet customer service expectations
  • Identify trends and resolve issues in a proactive manner
  • Process received orders in a timely manner
  • Serve as the primary point of contact for healthcare providers to ensure the facilitation of diverse customer requests
  • Handle inbound phone, chat and email support requests with the highest degree of courtesy and friendliness
  • Work as a team with smart people to make smart decisions
  • Escalate issues that require additional love through the proper channels
Qualifications for care associate
  • A demonstrated ability to type effectively
  • 1-2 years experience in a managed care environment preferred
  • Current and continued upkeep of BCLS certification
  • Provide basic ADL’s to residents with use of resident care equipment
  • Apply the knowledge and skills necessary to provide care appropriate to the age of the residents served, , adult seniors and geriatric
  • Maintain established department policies, procedures, objectives, quality assurance programs and safety standards
3

Care Associate Job Description

Job Description Example
Our company is searching for experienced candidates for the position of care associate. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for care associate
  • Recognizes and reports to the Traditional Care Director a resident’s change of condition particularly as it relates to needing more time to deliver care due to the aging process
  • Manages and maintains customer credit card account detail in CyberSource updating notes in required CS tools
  • Become an expert in the processes and systems that impact the contractor including but not limited to
  • Deal accordingly in line with the rejection process from Payroll in regards to timesheets, invoices, expenses, and holiday accrual requests
  • Escalate contractor issues to the Sales Team for resolution
  • Be proactive in keeping the Sales Team abreast of contractor feedback including but not limited to
  • Meet with contractors as and when required
  • Brief contractors on temporary and permanent roles
  • Ensuring customer satisfaction by providing accurate information to callers
  • Performing health services support duties
Qualifications for care associate
  • Maintain and protect resident’s rights
  • Demonstrate reliability and timeliness in reporting for work
  • Articulate and professional phone presence
  • Work requires visual acuity to perform close inspection of written and computer generated documents PC monitor
  • Provide outstanding customer service to patients, doctors, nurses, and other support staff
  • Height, weight, administer eye chart exam
4

Care Associate Job Description

Job Description Example
Our innovative and growing company is searching for experienced candidates for the position of care associate. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for care associate
  • Answering inbound phone calls ( outbound calls) to / from patients, Physicians, and pharmacies and servicing their access to care and reimbursement needs
  • Focusing on patient empathy and the consumer experience with the goal to assure patients on the ease of use of the program's goals and ultimately driving access to care and medication adherence
  • Referring requests for escalation, as needed, and engaging other internal areas, such as Program Management, IT and other Contact Center teams, to resolve issues
  • Providing input and feedback to Quality Management and Training as subject matter experts to improve processes, procedures and training
  • Manages calls from providers to process authorization requests for services for customers, including customers who are in crisis or who may need help finding providers in the network and/or help understanding their mental health benefits
  • Makes outreach calls to customers involving Health Risk Assessment (HRA)
  • The job will require that they call customer to offer assistance and provide information about programs and services available to customer
  • The Care Associate is responsible for supporting the Precertification Nurse, Medical Director and Director of Health Services by collecting, interpreting and evaluating medical information received for authorization
  • Recognizes and reports to the Harbor Care Director a resident’s change of condition particularly as it relates to needing more time to deliver care due to the aging process
  • Provider status
Qualifications for care associate
  • Graduate of a Medical Assisting program accredited by the Commission on Accreditation of Allied Health Education Programs (CAAHEP) or the Accrediting Bureau of Health Education Schools (ABHES)
  • Basic Life Support (CPR) from the American Heart Association
  • Must have one year of experience working in a fast-paced customer service environment
  • Degree in psychology, education, counseling, social work, psychiatric nursing or a related field
  • 3 to 5 years experienced working as an international humanitarian aid worker
  • Proven experience in developing and implementing training workshops
5

Care Associate Job Description

Job Description Example
Our company is looking for a care associate. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for care associate
  • Responsible for Data Entry, Stock/Purchase order checks and other daily or ongoing projects by the department supervisor
  • Orients patient/family to unit routines, , policies and procedures on visiting hours, demonstrates working the bed, call light, room orientation, etc
  • Review escalated service requests and distribute to appropriate internal or external departments for resolution
  • Monitor escalations and follow up to ensure Service Providers receive requests in a timely manner providing the highest levels of customer service possible
  • Handle customer calls, complaints and questions with appropriate professionalism and etiquette
  • Perform Swivel seat activities for selected accounts
  • Ensure dispatch activities are timely and accurately documented according to dispatch practices using automated systems and/or established reports
  • Review open activity and prioritize by account, time of call
  • Contact Dealers individually as required to ensure efficient handling of service request
  • May assist in training new Dispatchers to effectively perform their assigned duties
Qualifications for care associate
  • In Rhode Island, all Resident Care Associates must be a Certified Nursing Assistant (CNA)
  • High School Diploma and 3-4 years experience in a managed care/medical environment
  • High School Diploma or equivalent and a minimum of three (3) years’ experience in the areas of annuities, life insurance, long-term care, and/or disability income products or financial services industry or customer service
  • AA degree in human services related field or healthcare administration preferred
  • Experience in an in/outbound call center
  • Masters/ Bachelor degree (MSc/BSc preferred) Knowledge of local language (Bangla) and English is must - 1-2 years of experience in pharmaceutical sales

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