Broadband Job Description
Broadband
provides case managed front line and engineering support to key business and resellers, via telephone calls and email.
Broadband Duties & Responsibilities
To write an effective broadband job description, begin by listing detailed duties, responsibilities and expectations. We have included broadband job description templates that you can modify and use.
Sample responsibilities for this position include:
Supervises direct and functional reports
Develops and implements appropriate methods, practices, policies, and procedures
Ensure and record proper levels and signal quality within required specifications on active outlets
Maintain accurate records including time worked, daily logs, gas sheets as required
Operate Company vehicle in a safe and responsible manner
Under the direction of the Senior Project Manager, work with the Broadband Program Office to identify key issues related to broadband adoption and deployment
Assist with various aspects of project deployment, including assisting with project timelines, interdependencies, the creation of reports, memorandum and documentation
Ensure compliance with the New NY Broadband Program regulatory requirements
Assume a variety of Department-wide responsibilities as assigned, such as writing briefing memos, preparing complex spreadsheets, reviewing and improving paper and online processes, ensuring compliance with regulatory requirements, and managing data and budget information
Ensure quality and completeness of program data
Broadband Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Broadband
List any licenses or certifications required by the position: BDS, BPI
Education for Broadband
Typically a job would require a certain level of education.
Employers hiring for the broadband job most commonly would prefer for their future employee to have a relevant degree such as High School and Collage Degree in Education, Associates, Technical, Computer Science, Engineering, Business, Computer Engineering, Electrical Engineering, General Education, Public Administration
Skills for Broadband
Desired skills for broadband include:
Basic electronics
Basic mathematics
Consumer devices
Commercial Fiber PRI and Managed Voice installation and trouble shooting
HFC plant
Installs and service calls
Broadband Specialist I-III responsibilities
Basic commercial installs
Business phone and service calls along with Home Controller
Bridges
Desired experience for broadband includes:
Must be able to work with various hand tools such as electric drills, hammers, wrenches, screwdrivers
Ability to comprehend and operate appropriate testing equipment
Ability to carry, climb and operate extension ladder, (approx
Ability to communicate orally in person, in writing, and by telephone in a clear and straightforward manner
Ability to perform job from high places
At least six (6) months within the last 5 years installing, maintaining/repairing, and testing residential/small business broadband products such as
Broadband Examples
1
Broadband Job Description
Job Description Example
Our company is growing rapidly and is hiring for a broadband. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for broadband
- Ability to work effectively under pressure situations, changing priorities and tight deadlines
- Handles customer record assignment to new equipment during cutovers
- Assumes full responsibility for troubleshooting and repair of the coaxial and fiber distribution system
- May perform all duties of Broadband Specialist I-V, Technical Operations descriptions
- On-call duty may be required
- Makes status calls to ILEC
- Coordinates with ILEC/CLEC testers on which jobs are ready
- Provides updates and logs progression of orders
- Performs moderately complex DS1 testing/troubleshooting via Netanalyst/Centest/Nettest
- Maps and places DS-1’s in service in DACS and M13 equipment
Qualifications for broadband
- At least twelve (12) months within the last 5 years installing, maintaining/repairing, and testing residential/small business broadband products such as
- Associates degree in an electronics or communications field and 0-2 years of related telecommunications experience
- Knowledge of all residential cable installs, service calls, and Broadband Specialist IV responsibilities
- Working toward Network Plus certification or equivalent
- Selected candidate is required to remain in the position for a minimum of 30 months (Time in Title) and at the location for 18 months (Time in Location)
- Employee will be held accountable for customer communication and interaction quality and productivity standards
2
Broadband Job Description
Job Description Example
Our growing company is searching for experienced candidates for the position of broadband. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for broadband
- Performs Ethernet Over Copper Testing and Troubleshooting
- Performs and coordinates DS-3 and SONET Testing and Troubleshooting
- Performs and coordinates basic Ethernet Testing and Troubleshooting
- Engages in escalations with LECs/CLECs to resolve issues related to trouble and missed due dates
- Ability to identify, track and manage to resolution risks and customer issues for each implementation
- Multiple rollouts for HughesNet broadband wireline customers
- Tactical single point of contact for wireline, phone line (POT's) and VOIP order processing and routine wireline installation activities/issues
- Coordinate with HNS customers to obtain correct data for wireline order processing
- Process wireline orders using Network Access Provider (NAP) and HNS database
- Escalate concerns about wireline ordering issues to HNS management
Qualifications for broadband
- Proven experience with optical systems
- Experience working with broadband and optical communications systems in the lab and understanding of mitigation techniques for different types of optical system impairments is required
- Comprehension of impairments in optical systems which impact on both BER and OSNR such as circuit mismatch, non-linearity, signal integrity loss, noise, and group delay
- Extensive knowledge of highly integrated optical-electrical systems, DSP algorithms, and signal modulation schemes
- Broadband circuit analysis and PCB design, including facility with CAD tools such as ADS and Cadence
- Exposure to system architecture of optical transceivers, including baseband DSP systems
3
Broadband Job Description
Job Description Example
Our company is growing rapidly and is searching for experienced candidates for the position of broadband. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for broadband
- Updating database with Network Access Provider (NAP) schedule order commitment (SOC) and firm order commitment (FOC) dates, as needed
- Downloading and formatting customer information from database for reporting
- Ability to work with technical and non-technical business owners alike
- Ability to apply theories, techniques and see possible outcomes within own related area
- Work with policies, procedures, and principals with few or no precedents
- Chooses among multiple alternatives with little guidance and has the ability to solve complex or novel problems
- Handle all pre-test and field test on all products assigned with little supervision
- Provide a professional quality installation to insure is delivering a positive Customer Experience
- Handle all pre-test and field test on all products assigned without any supervision
- Map moderate Broadband cross connects in the network-Sonet and Ethernet
Qualifications for broadband
- Board-level, optical systems link modeling and design including simulation and link budget of optical component, high frequency circuits, and DSP techniques
- Test, measurement and debug experience including on-board or on-wafer calibration and probing
- Knowledge of DSP algorithms and modulation techniques such as QAM is a plus
- Masters in Electrical Engineering with 2 years of relevant design experience or Ph.D
- Required – Minimum of 5 years’ experience as a Broadband Specialist I-V, Technical Operations or 5+ years’ equivalent cable technician experience
- Preferred – NCTI - System Tech course completion
4
Broadband Job Description
Job Description Example
Our company is searching for experienced candidates for the position of broadband. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for broadband
- Directly responsible to lead seven to eleven employees
- Create and lead monthly SLA/KPI results meetings ensuring all stake-holders are aware of the pulse of the business
- Instill a high performance culture in the multi-location team with a focus on team work, service excellence and ownership for resolving customer issues
- Work closely with the Operations team to ensure new customers are on-boarded with seamless handover / transition into service
- Ensure quality, up-to-date documentation (records management) exists for all service arrangements
- Drive a continual service improvement program based on a desire to become a world class service provider
- Be active in the community you serve, this will include service clubs, participate in local festivals, be active with educational institutions and City/County Government, and the community at large
- Monitor Competition at all times staying current with market pricing, market share, and customer satisfaction with all competitors
- Oversee regulatory/legal requirements and ongoing Safety programs
- Provide leadership and guidance to a subordinate staff of 4
Qualifications for broadband
- Ability to coordinate internal and external resources
- 4+ years of Carrier Technology, DSL, or Network Protocol experience
- Ability to document training flows, processes and procedures
- Telecommunications, and VOIP experience is highly preferred
- Prior experience managing multiple vendors
- Proficient in Microsoft Office, with an emphasis on Excel (macros, data analytics, etc)
5
Broadband Job Description
Job Description Example
Our innovative and growing company is looking to fill the role of broadband. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for broadband
- Oversee vendor relationships, contract compliance, service level agreements, and escalated issues
- Establish and enhance processes to streamline billing, employee data, and equipment tracking
- Manage the migration of 3,500 broadband users to an insource and preferred vendor
- Cross-train in all functions that the Broadband Team performs
- Partner with vendors and Business Units on broadband service issues and deployments
- Keep monthly invoice up to date and submit a monthly AP feed to Accounts Payable for processing
- Work with the Providers on monthly audits to ensure that they comply with their contract
- Completion of site candidate identification packages, A&E site design walks and other site/field visits with RF Engineering, Zoning, Construction Project Management and A&E departments as required
- Completion of leasing packages and other documentation as required
- Researching and obtaining information regarding all applicable planning, zoning codes, and regulations affecting the development of a site
Qualifications for broadband
- Prior project management, or project coordination exposure
- Ability to work independently in a fast-paced, high growth, ever changing environment
- Ability to learn specialized database systems to provision order
- Bi-lingual (English/Spanish) proficiency preferred in some locations
- Various conditions ranging from office environment to prolonged exposure to the environment
- Position will require frequent standing, stooping, lifting, bending, kneeling, crawling, reaching, and twisting